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July 01, 2003
Intuit Tech Support Horror
Posted by Stowe Boyd
I have been through a hellish few weeks, updating a lot of software on my PC, as well as working like a maniac, so I have been really bad at blogging. But I must get the following off my chest.
Today, I had a chat session with an Intuit tech support guy where he suggests that printing was a feature that had been disabled for the release of Quicken Premier I have. Come on. That's the weakest bull I have ever heard.
The support area offers a search capability against the "knowledge base" and I got 757 hits for "Adobe Acrobat 6.0 printing problem with Quicken 2003 Premier" -- none of which had anything to do with my keywords.
Time to sell Intuit short.
But even more amazing was a pop-up survey trying to determine the level of satisfaction I had for the support experience.
Yikes.
Comments (1)
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1. robert on January 24, 2004 09:58 PM writes...
last year I could not efile my tt return. of course, intuit's online help was useless.... and was never able to solve the problem. I had to print and file it...but, at least the program worked.
Permalink to Commentalas this year, the program crashed continually....the program is actually worse than last years.....
at least intuit is consistent- I tried online help again, and it was totally worthless.
here goes... I installled tt2003 deluxe on mac os X panther...everything smooth until I get to the sch A business expenses. afetr completing the section and hitting return, the program crashed. well, tried again and crashed 5X. I give up signed up for chat hep- waited for 20 minutes- and the help says "reinstall the program." Ha ha ha. yeah sure, but to humor them I did it. guess what, it did not work.
Intuit basically sucks. they appear to unleash their tax program on the public w/o actually making sure it works. too bad there isn't more competition for this PATHETIC PROGRAM.