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November 20, 2003
Verizon Wireless: Part II
Posted by Stowe Boyd
My complaints about Verizon Wireless cell pix led to the following clueless response:
Hello Stowe,
Thank you for taking the time to send us your feedback. Verizon Wireless takes great pride in the products and services that we offer our customers. We strive to offer our customers the best value in both cost and functionality. Customer feedback, such as yours, enables Verizon Wireless to continually improve the products available to our customers to better meet your needs. We will ensure
that your feedback is sent to the correct department to allow us to make future improvements and enhancements to the products and services that we offer. We look forward to meeting your needs now and in the future.
If you have further questions or concerns, please contact us anytime through e-mail using the address of wirelessdata@verizonwireless.com. We appreciate your business and thank you for choosing
Verizon Wireless.
{name deleted}
Verizon Wireless
Wireless Data Technical Support
"We never stop working for you!"
I love the fact that they take great pride in their services, but completely avoid dealing with the issue. I just want them to take the ads (and other unwanted junk) out of the cell pix emails I am sending from my phone. It is not some free service, where I might be willing to accept the ads. I am paying for this service, and they provide no means to turn off the ads. Saying "Sorry, there is no way to disable the ads," is not adequate.
I look forward to seeing the president of Verizon Wireless's response, which is promised within two days.
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