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Stowe Boyd is a well-known media subversive, and an internationally recognized authority on real-time, collaborative and social technologies. His new blog is Message.
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February 09, 2005

"Word of Mouth" Marketing Code of Ethics

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Posted by Stowe Boyd

I received a press release today from Andy Sernovitz of the The Word of Mouth Marketing Association (WOMMA), who released a code of conduct.

[from the press release]

The WOMMA Code establishes guidelines and best practices so that honest marketers have a framework with which to plan and execute ethical word of mouth marketing campaigns.

At the heart of the Code is what WOMMA calls its Honesty ROI -- honest disclosure of Relationship, Opinion, and Identity. This demands that advocates (those who are spreading a marketer's message by "word of mouth") disclose their relationship with marketers in their conversations with other consumers; that they be allowed to form their own honest opinions and let those with whom they're communicating form their own opinions; and that everyone be transparent and reveal their identity to anyone with whom they're communicating.

At the heart this effort seeks to prop up sneaky advocacy practices by companies like BzzMarket with a campaign based on transparency and honesty.

However, isn't it a bit unnatural, while you are hanging out at the watercooler discussing MP3 players, to have someone make a recommendation -- their "honest opinion" -- but then state that they are a paid advocate of iRiver or Apple? Full disclosure is not enough. "Honesty" of the advocate's opinion is not enough. The fabric of social intercourse is altered profoundly by individuals acting as hirelings for the companies whose products and services they tout. This is rise of social spam, where the natural pathways of discourse are going to be layered with commercial graffitti, and every utterance may be nuanced by corporate logos.

My sense is that this code of ethics becomes the whitewash for something that is nearly immoral. This is just like Marquiism, although instead of blogs the channel of discourse includes face to face interaction.

Comments (3) + TrackBacks (0) | Category: Marketing


COMMENTS

1. Andy Sernovitz on February 9, 2005 01:40 PM writes...

Steve --

The WOMMA ethics code is the first step in a complicated process of defining rules for a new and changing area. We've got nothing to hide, we're agressively asking for input and help revising it.

It's by no means a complete document. There are lots of flaws and issues to be addressed. But it's the begining of building an ethical foundation.

Our members will take a lot of heat for attempting to address this issue. But it's the right thing to do, and we put it out their for the community to tear apart and improve.

We've got to start somewhere, and I hope everyone will join in the process - it's open to all.

Andy

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2. Andy Sernovitz on February 9, 2005 01:43 PM writes...

Also --

Using advocates and agents are a small (controversial) niche in the much broader word of mouth marketing field. WOM is funamentally about empowering consumers to speak - and accepting what they say, good or bad.

We just published an overview of all word of mouth marketing practices to put things in perspective: http://womma.org/wom101.htm

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3. Ted Rheingold on February 9, 2005 09:43 PM writes...

It's sad that such a entity is thought needed to inculcate a sense of something so simple as honesty among it's adherents. Mr Sernovitz has a Sissyphean task before him.

"Ethical word of mouth marketing?" Just seeing 'ethical' so close to the 'marketing' made me chuckle.

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