Robert Manning of UPS is stridently stuck in second gear in his recent piece: Blogging Is Not Fundamental.
Please, enough about blogs already.
As someone who makes his living in interactive marketing, I'm ecstatic over the flurry of effusive commentary around digital media and marketing, everything from "the vanishing mass market" and the ROI of search marketing, to new interactive television formats and podcasting. It's positive affirmation to read forecasts such as the recent Adweek report predicting that by year's end advertising revenues generated by Yahoo! and Google will rival those revenues by the big three television networks. Interactive marketing has truly arrived.
What I love about blogs is the authenticity of voice, how they further democratize web publishing, and how they provide more relevant information through contextual links. What concerns me about blogs is the signal to noise ratio -- do we really need all these niche, special-interest blogs, or will it become increasingly difficult to find relevance amidst the seas of personal web journals (or diatribes) without much to offer the broader constituency?
What I propose for those in the digital marketing realm is to stop chasing the latest fad and concentrate on the inherent utility of the medium. Digital marketers need to get back to the fundamentals: What are the inherent qualities of digital marketing that warrant an even larger share of the overall marketing spend? Digital marketing is non-linear, interactive, targetable, measurable, and most important, user-initiated -- it puts user choice and personal preference at the forefront of the experience.
Well, well, well. I guess we ought to just shut up and let the real professionals explain 'digital marketing' to would-be-marketers.
Manning's real metaphor is the individual as a consumer of information, a little pacman, zipping around taking a bit here, a nibble there. Manning has progressed from broadcast and mass media metaphors (industrial age) to those of microcast and niche media (information age), but he is reluctant to move into the social era: its a social medium, where individuals are interacting, and there won't be any -casting at all.
But then, this is example the sort of push back we will see from corporate types, who are struggling madly to get the genii back into the bottle, so they can 'attack markets' through 'segmentation strategies' instead of engaging in direct conversations with people, and more inportantly, to be willing to sit on the conversations that people outside the company are naturally involved in already.
The signal to noise ratio is irrelevant, a term brought in from engineering, and it only makes sense in the context of pushing a message through a communication channel. Social media are in part based on the rejection of the 'pushing messages to the market' mindset.
In the blogosphere, people who write dumb, uninteresting stuff will just have no interesting conversations going on, since we vote with our attention and links, here. The chaff is winnowed out by the activities of millions of independent actions. What remains are the impacts that these conversations have on those who participate. Traditional marketers hate this sort of paradigm, because they have no control, their 'messages' are changed, and their positioning is upended.
For all his love of 'digital marketing' I think Manning just thinks of it as a new bag of tricks to herd the couch potatoes, and control their 'buying behavior'. Its like the 1990s television mantra of 500 channels liberating us. But the same people who love 500 channels are terrified of the prospect of infinite channels, which really means no channels, no control, everyone finding their own shows whenever they want, the death of prime programming, and the upending of the entire worldview of television... which is happening right now.
So, beware of marketers who say they love the Internet, but that blogging is a fad. It's like saying you love democracy, but are opposed to univeral suffrage.
[Pointer from Scoble]
1. Daniel Brandt on June 11, 2005 11:59 AM writes...
Both Manning and Boyd are focused on the wrong issue. The question is NOT whether blogging is a fad. The real question is, "When will Google decide that blogging should not rank as well in their search results?"
Google deserves most of the credit for the spread of blogs, just as they deserve credit for the spread of spam on the web that exists mainly for the purpose of displaying AdSense.
Permalink to Comment2. Eric Rdz on June 11, 2005 12:40 PM writes...
Dear Mr. Boyd
This is one of the best post I`ve ever read in Corante Get Real.
Congratulations !
Your argument is very powerful:
"BLOGGING is more than interactive marketing"
IT`S ALL ABOUT SOCIAL MEDIA !!!!
As you mentioned, big companies resist this new reality. Fortunately, in the last issue of Business Week, the cover story " THE POWER OF US:Mass collaboration on the Internet is shaking up business ", is a great report about the Future of Technology through Blogs, Wikis, Social Networking, Peer Production and Predictive Markkets.
I hope this study give the Social Media Revolution the credibility it needs for companies to finally accept it.
Best regards
Permalink to Comment3. Gino Tocchetti on June 11, 2005 03:41 PM writes...
Yet another voice against blog, blogosphere, social networking. In these days I read a lot of this staff.
This is an evidence (and a cause) of the transition to a new cycle: the first wakeness in the blogosphere growth.
Tools are proliferating, not introducing totally new functionalities, but upgrading and developing.
News articles papers are boring about blogs, and burning the hype of the first time.
It's time for social network lovers to mature and restart with some new cool ideas, in the while the first wave gets stable. It's time for the strangers to become more aggressive and brake and try to move back.
Your final words are great!
Permalink to CommentWe have people able to see the future in his own heart, and people who needs to see what the first is building for both.
Thanks to the first one we have an ever better world. I trust the second one will have eyes to see.
4. Regina Miller on June 12, 2005 05:43 AM writes...
Lately, I have been thinking about the denial of executives and other professionals whose professional identity, credibility and skill is coming into question with the rise and profilieration of social networks and the blogworld. I believe deep down they are all pretty much in a state of panic and overwhelm - and this is where their resistance is coming from. My advice to them - "change before you have to..." Stay tuned.
Permalink to Comment5. Ed on June 14, 2005 03:04 AM writes...
"Stuck in second gear." Well said, Stowe. I was gobsmacked by a fundamental contradiction in Manning's comments:
"What I love about blogs is the authenticity of voice... What concerns me about blogs is the signal to noise ratio -- do we really need all these niche, special-interest blogs, or will it become increasingly difficult to find relevance amidst the seas of personal web journals (or diatribes) without much to offer the broader constituency?"
So be authentic...just not TOO authentic, or you'll become one of those "niche, special-interest" bloggers, and then how will you stay relevant?
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