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November 29, 2005
Thank You, Michael Drenchen: Phone Woes Resolved
Posted by Stowe Boyd
Not too long ago, I threw a hissy fit here, about my wonderful Sony Ericsson S710a phone (see Why I Hate Sony Ericsson And Cingular).
The issue was my inability to get the phone connecting to the Web as advertised; in particular, I wanted to get the phone to work as a modem, as I had been able to do with an earlier Sony Ericsson phone. This was truly a life saver on many occasions when no other approach would work, like on the train to NYC. And the coolest thing was that it worked through Bluetooth, so no cables were required.
Well... it seems like the squeaky wheel gets the grease, becuase I was contacted by Michael Drenchen, a diligent employee of Cingular, who happened upon my screed and then proceeded to straighten my mess out.
Turns out that buried in the bowels of my profile at Cingular was the identity of my old phone, but not the new one. When I bought the new phone (from eBay, to save a few hundred bucks) the folks at the local Cingular store said that all I needed to do was swap the SIM chip -- which made it work as a phone, but apparently you need to actually inform the network software about the phone's identity to get things like email and net access to work.
Comments (15)
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