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Stowe Boyd is a well-known media subversive, and an internationally recognized authority on real-time, collaborative and social technologies. His new blog is Message.

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In the Pipeline: Don't miss Derek Lowe's excellent commentary on drug discovery and the pharma industry in general at In the Pipeline


Get Real
February 03, 2005
Evelyn Rodriquez on the "Brand as Promise" v "Brand as Invitation" DebateEmail This EntryPrint This Entry
Posted by Stowe Boyd

Evelyn Rodriguez looks into the debate about brand = promise versus brand = invitation, based on various discussions from last week's New Communications Forum:

[from An Invitation to Purpose-Driven Marketing]

During the Branding and Blogging Panel, Stowe Boyd speaks up from the audience reiterating his stance, "A brand isn't a promise, it's an invitation."

The brand is a promise and the brand is an invitation debate rear its head again.


She goes on to explore the 'branding' in American religious circles today, pointing out that religious organizations and corporations are alike in their attempts to fill our need to belong to something, as a way to derive meaning from the world. She goes on:

Marketers and corporate communicators alike are inquiring into this 'belonging' need. Andy Lark's insightful keynote (in my opinion, it was hands down the best session in four days of business blog conferencing, BBS and NCF inclusive [I agree]; slides here) contemplates the disruptively massive changes in media and communications and asks us if something deeper is going on. "People are wanting to be part of a community, wanting to belong, wanting to join." In many ways. he says, Fast Company's founding premise was prescient, "We are declaring: 'I want to be part of something more meaningful.'" And there is a world of difference in communicating to an audience (transmit) and a community (engage and participate).
This is again the core of True Voice, a term I lifted from the Support Economy and the work of the social psycologist Englehart. The rise of social brands -- through social media -- is driven by our need to push aside the control of large, impersonal organizations, and participate in the essence of invitational brands: to define ourselves and find meaning through our involvement in the implicit communities of use surrounding products and services.

This is not just another way of looking at self-identification by class, or economic bracket, or being in the in crowd. It is a direct expression of an emergent, bottom-up exploration of our relationships to each other and our purpose in the world, where the goods and services we acquire and apply become a medium, in effect, where we interact with others.

Perhaps no better example of this invitational branding exists than the iPod, where we can not only share the superficial association of being cool, but the way that the product has grown to create a world of shared experience: I can share my playlists with my friends and the wide world, I can post the last song I played on my IM status, and, now, the new trend of spontaneous iPodjacking.

In the future, all commerce, and all brands, will have to become totally socialized to be viable.




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