Quote
"I can’t think of anything that demonstrates the sovereign nature of the self better than a blog.” - Doc Searls
About the Author
Stowe Boyd is a well-known media subversive,
and an internationally recognized authority on real-time, collaborative
and social technologies. His new blog is Message.
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January 05, 2006
Posted by Stowe Boyd
Interesting conclusions from an eMarketer piece on various research studies looking at advertising to young adults. The unnamed author suggests traditional media will continue to lose advertising revenue in this important demographic:
[from Marketing to Teens]
Significant percentages of consumers in the US and Canada between the ages of 12 and 21 are owners and users of entertainment-related consumer electronics, according to Forrester Research. Over two-thirds of people in this age group own PCs, DVD players, home stereos, mobile phones or handheld devices. Additionally, one-quarter own MP3 players and Internet-enabled or camera phones. But gaming presents the best opportunity for marketers who wish to reach this audience. Over 90% own a gaming device, and three-quarters play online and offline games on their PC.
Two main avenues are open for advertising through games: in-game advertising and advergaming.
In-game advertising is just like product placement on TV; advergaming is the creation of promotional games.
Young adults average 11 hour per week on the Internet, versus 8.5 for other adults. These folks represent the future, so pay attention. They still watch TV (#2 most important media) and read magazines (#3), but according to a study from BIGresearch, word of mouth is the #1 most influential medium for making electronic purchases in the 18-24 age group, and Internet is now #4.
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December 07, 2005
Posted by Stowe Boyd
Loic showing off his new N90 cell phone at Les Blogs:

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Posted by Stowe Boyd
I was in San Francisco earlier this week, and saw someone driving down the street with a Starbucks coffee cup on the roof. I forget who I was talking to, but I was on the cell, and interrupted the conversation to relate the fact that someone was about to lose a $4 coffee.
Turns out it might have been a marketing ploy:
[from Thomas Hawk]
When I got close enough to speak to him I told him that his coffee was on his roof. He looked at me and said, "I know, Happy Holiday's from Starbucks!" At first I didn't get it, it didn't sink in, so I told him again, your coffee it's on your roof and again he looked me square in they eye and said, "yes, yes, I know, Happy Holidays from Starbucks." It was at this point that I realized that the coffee cup was permanently affixed to his roof and that he was an advertisment in disguise.
[pointer from Business2Blog]
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December 04, 2005
Posted by Stowe Boyd
So I am a member of a select group of bloggers (I don't really know how many of us are in it) who have received the new Noka N90 video camera phone as part of a clever PR campaign. I have started to fool around with it, after an initial SIM card hiccup, and what I see is impressive. In fact, the quality of the video is so good that I plan to use the N90 -- experimentally, anyway -- for a few interviews this coming week. I'll even try to use the on-phone video editing software. Yes, you heard me: on-phone video editing software.
But I was sniffing around to see what others thought of the phone, and I stumbled onto a controversy about the marketing approach being used by Nokia over at Clogger:
[from Nokia phone is off the hook]
Nokia's new clog [corporate blog] around the N90 phone is a piece of marketing genius. In reality, it has just repurposed a load of public content, packaged all its collateral surrounding the phone and stuck the whole shebang in a blog. Having sent sample handsets to a number of high-profile bloggers, it's tracking coverage on the N90 blog and linking back.
Can you see what it did there? The bloggers are doubly chuffed [British for happy with life] - not only do they get a link on a high-profile corporate site but they get a new freakin' phone! And not just any phone! This is phone is cutting edge, dude! Check it out! It's off the hook!
Positive blog reactions from bloggers not used to getting free stuff - let alone free stuff worth hundreds of pounds and freshly created in geek heaven - are a given. Even reasonably ethical clogger and housewife's favourite Loic le Meur can't help admitting that he should say something nice about the phone seeing as he got it free.
Check out the fatuous thankyou message in the post's comments from the Nokia marketing drone: "Thanks for the kind words and the great "exposure" in the magazine." [Loic got a placement for the phone in a French magazine]
Brilliant. Just send him a cheque, eh? Am I the only one who can see this is wrong?
Except that Clogger is missing the point, or at least a part of the point. The phones are distributed without any condition that we write about them. There is a small-print-ish proviso -- namely, that Nokia can ask for the phones back at anytime. And I, for one, really want to see the newest stuff as early as possible. I am happy that they send it to me instead of having to go to a trade show to see it.
The implication is that we are being subtly influenced by Nokia, and will naturally -- without even knowing, perhaps -- write more glowing praise for the N90 than we would otherwise. I doubt it. If the phone sucked, I would say so, and I'd happily send it back when the marketeers decided that I was bad juju. But the phone is cool, and I am happy to say so.
And Andy Abramson, the "corporate drone" involved in the program responded to Clogger's invective in this way:
[from comment to the post, above]
We set out from the start to establish and implement a different kind of corporate blogger program, one that is not "shill" based, nor one sided, and one which is more about the bloggers and citizen viewpoints not just company speak.
We wanted the bloggers to really review the products, not just write commentary based on what they have seen in other reviews. You see, from our perspective a review is about first hand experience, not critical comments on other people’s observations.
We also didn’t create fake personalities that go out on the web and post comments, draw attention or “ambush” anyone. We leave that to companies we know specialize in that sort of thing. Instead what we are doing is done straight up, out in the open. I post under my real name. My company is aligned to the program. Nokia pays the bills.
The difference with this program is we’re making it easy for the bloggers to have access the products and the official information. We’re treating them and valuing them like members of the press and we’re engaging with them, by communicating with them and working with them.
We’re not opting to treat them the way Hollywood press agents treat paparazzi. Loving them when they need them, wooing them when they want them or treating them like something on the bottom of a shoe once success has fallen upon their client. That’s a PR One old school approach. We’re an asymmetrical PR 2.0 company that is working in a Web 2.0 world that blogging resides in.
To which Clogger's nobleizer responded:
[from another comment at the above post]
Andy,
I take back the 'drone' label. You're comments on PR 2.0 and asymetric marketing are spot on. And as I said in my post, Nokia's 'blogger relations' programme was a stroke of pure genius that I'd expect from a company so good at what it does. (Except that awful Nokia Game thing I once tried - I got so bored I nearly died.)
I appreciate that you're attempting to treat bloggers like members of the press. I also understand that you're trying to treat them well, and not just pick them up then dump them once you've fulfilled your marketing objectives.
But bloggers are not the press. They do not subscribe to the fundamental processes that trained journalists live and die by. They don't give a toss about impartiality, or public interest, or the protection of sources. They are just people without an understanding of the complex issues that come with being responsible for influencing public opinion.
As I said, I think it's a VERY clever thing you've done.
This 'members of the press' nonsense is a bunch of hooey. Abramson is not trying to treat us like the press, he is trying to create a dialogue about the phone's features with a bunch of bloggers. And, yes, I don't really give a 'toss about impartiality', in fact, I believe its a dangerous myth. But the turn into "the public interest and the protection of sources" is bizarre. We are talking about cell phones here, not government policies or top secret prisons in East Europe. And, I strongly dispute the statement that bloggers don't understand "the complex issues" involved in influencing public opnion.
The way the blogosphere works is such that those that are influential have become influential because many other people find their writing persuasive and helpful. Its the wisdom of crowds. We gain influence because of people choose to be influenced by what we say. If we spout a load of garbage then people will tune us out, and we will lose our influence.
Regarding the cell phone marketing campaign, specifically, I doubt that the bloggers involved will lose credibility if we state the N90 is a cool phone. I don't think some moral threshold has been crossed over. Note that I was one of the most vocal opponents to the Marqui "pay the bloggers" campaign last year -- which I call "Marquiism" -- and I maintained at the time that the line that was crossed there was exactly the "pay for mention" clause in the agreement. There is no such deal, here.
And, oh, did I mention that it is a really cool phone?
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November 30, 2005
Posted by Stowe Boyd
Steve Rubel and Constantin Basturea are spearheading a good effort at the GoingThe Distance wiki at TheNewPR.
An introduction from Steve Rubel, VP, Micro Persuasion Practice at CooperKatz
On October 6, 2005 I issued a call to action on my blog for the PR community to go the distance. Specifically, I believe that as an industry we are way behind where we need to be in our understanding of how to apply the new world of social media in our day-to-day jobs. I reiterated this call in a byline in the November 28 issue of PR Week.
The good news is we have 75% of social media under our belt. As an industry most of us conceptually get its importance. We know how it evolves marketing from a monologue into a dialogue and the significance of listening. However, many PR professionals still don't grasp the last 25%. In other words, our agency and in-house teams don't know how to put blogs, RSS, wikis, podcasting, etc. into action immediately. They don't know how to subscribe to RSS feeds and, what's more, develop conversational marketing programs.
I am not alone in this belief. Others, including Richard Edelman, share this conviction. On November 21, he suggested the industry: retrain its work force, recognize the influence and credibility of blogs and experiment. Now it's time to go the distance.
On this wiki page, I have invited several executives from the PR community to discuss different initiatives that we can each take back home and apply in our own agencies. Hopefully we can establish some best practices. In the spirit of transparency, those who are willing to participate will hold this dialogue out in the open. I suggest - to keep this organized - that we address one subject matter at a time until we close it before moving on to the next. However, I defer to the wishes of the group. Once we have identified a series of best practices, we will open these ideas up to feedback from a broader group.
Who's participating
* Steve Rubel, VP, CooperKatz
* Tom Biro, Director, MWW Group
* Niall Cook, Director, Hill & Knowlton
* Mike Manuel, Voce Communications
* John Bell, SVP/Creative Director, Ogilvy PR
* Paul M. Rand, Partner, Global Chief Development and Innovation Officer
* Stuart Bruce, Partner, Bruce Marshall Associates
Insightful discussion of the level of awareness and practice in various PR firms at the vanguard in the social media revolution. Although I think it would be better as a weekly podcast...
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November 29, 2005
Posted by Stowe Boyd
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November 19, 2005
Posted by Stowe Boyd
A recent post by Jeremy Zawodny, in response to a piece of PR seems on one hand a tempest in a teapot, but actually may shed some light on the emerging ethics of PR vis-a-vis blogging:
[from PR Spam to Bloggers Continues (by Jeremy Zawodny)]
Today a message arrived at the search-blog-admin@yahoo-inc.com address (the feedback address we publish on the Yahoo! Search blog) which started off like this:
Hi News,
As you may know, AOL today announced a trial for the new "AOL Hi-Q" high quality video format, allowing broadband users to access to video on demand features to watch online movie trailers, music videos and soon a selection of hundreds of classic TV titles from the Warner Bros collection. Kontiki, the leader in legal, secure peer-to-peer networking, is providing AOL with its Kontiki 5.0 grid delivery networking solution that enables the distribution of DVD-quality videos to consumers more quickly and efficiently.
It went on to include more text as well as a full copy of the press release.
Now here's the best part. Krause Taylor Associates, the PR agency that's spamming bloggers, also does work for a high-profile blogging company: SixApart. (Check their client list) They really ought to know better!
I wonder if the folks at SixApart can help get the message across to their PR agency: DO NOT SPAM US.
The interesting part is the argumentation raging in the post's comments. Because Six Apart is mentioned, Anil Dash and Mena Trott both jump in, supporting Krause Taylor as a very clueful agency. Many others point out that spam is awful, and just becuase the agency knows the rules in general, they shouldn't be left off the hook when they goof.
Barabara Krause of Kause and Taylor weighs in, and after some give and take, clarifies that Zawodny was 'turned up' in a search using MediaMap, a marketing tool. Zawodny is ok with being in MediaMap -- he is aware that his name is there, and is open to being contacted about tools and products. Krause points out that in the entry about him the following information is included: "BEWARE! Proceed with caution when contacting this blogger." To which Krause adds, "good advice."
The remaining ethical questions are these:
- If you are a blogger, and you want to be informed of information pertinent to you and your research (or "beat" to use a media term), is it spam when PR flacks email you news stories? How should bloggers stipulate what they want to receive?
- Should we self-censor after a flap like this occurs, and it turns out that the inflammatory title we have created in a post is potentially damaging to others' reputations? In this case, Jeremy did in fact alter the title of the post from "Krause Taylor Associates Spams Bloggers" to the current, more benign "PR Spam To Bloggers Continues". Jeremy states in one of the comments on the post, "Many people seem concerned that "Krause Taylor Associates Spams Bloggers" will have negative affects on the company because it'll show up in Google. While it's not my "problem" I've changed the title to something a bit more vague. (A discussion of why I should or should not censor myself because of where Google may surface it is a discussion for later...)
In the first case, I bet that it would be very difficult to set up some means for bloggers to state -- unequivocally -- what they are, and are not, interested in hearing about. But we should come up with some approximation, because in general, this is this is the same approach we should take for all individuals to opt-in to marketing. (A microformat approach might be good, something wrapped around the Technorati blog tags that I set up in the right column, for example.)
The second case is very thorny. Zawodny states that the potential damage to reputation from his words is not his "problem" (what do the quotes indicate?), but obviously they become the author's problem if they lead to damage and if they are erroneous. There are weak and strong definitions of spam, and this is clearly not spam, in either sense, from my perspective. Zawodny is open to receiving marketing email in the general case, but just gets pissed off if the stuff doesn't interest him. Then it seems like spam (with a little "s") to him, but that doesn't make it Spam (with a capital "s"). So I think Jeremy did the right thing to change the title... although a quick search for the old title on Google shows that the meme that links Krause Taylor with spamming has been loosed on the world, now, and will never, never die.
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October 05, 2005
Posted by Stowe Boyd
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September 04, 2005
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Paul Scrivens on Being The Hype
Paul Scrivens, who I recently met at the Blog Business Summit, has an interesting post on Being the Hype, making the case that hype can be overblown, like the boy who cried wolf, leading to negative effects: "If you continue to hype every product you release, hype will no longer be generated. This is what 37signals was doing wrong in my opinion. It's not that they are releasing a number of products or that many of them, some will argue, share the same qualities. It's that instead of just telling us that a new app will be launching next week or simply just launching it, we get a taste of our 4th product marketing speech which begins to wear on people. Apple gets hype because they don't bother hyping anything themselves. The rumor sites take care of that. On the opposite end of the spectrum, Microsoft hypes every new OS and has no chance of living up to their own hype." Amen. [tags: paul+scrivens]
posted by Stowe Boyd |
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July 14, 2005
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Russell Beattie on "PR People Are Morons"
Russell Beattie hit a few nerves with his recent PR People Are Morons. His contention that there are many, many clueless PR flacks out there is well-founded, but the blanket indictment of PR as a whole has folks like Shel Israel and Anil Dash slapping his wrist. My hope is that the PR professionals that do get it will quickly wise up their clueless comrades, or else the PR trade will continue its plunge in respect. Russell is the one willing to overgeneralize to get attention on the real problem: PR folks attempting to short circuit the blogosphere for personal gain. [pointer from Micheal O'Connor Clark] [tags: PR People Are Morons, Russell Beattie, social+media]
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July 02, 2005
Posted by Stowe Boyd
Boston Globe reports that "Forrester Research Inc. reported last month that 64 percent of marketers surveyed are interested in advertising in blogs, the highest percentage compared with other emerging interactive channels, such as instant messaging or video on demand."
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June 18, 2005
Posted by Stowe Boyd
Constantin Basturea does a masterly job in an open letter to the silent management of Ketchum Personalized Media in Dear Ketchum, welcome to the blogosphere: "When it launched the Personalized Media service, Ketchum had some good ingredients for preparing a smooth entry in blogland: a (sort of) blog (and RSS feeds, by default), a podcast (well, almost), and a collaboration with a PR blogger. But it just didnt managed to put all these elements together, which kinda sucks when youre such a big PR firm, and didnt managed to listen to those who talked about the launch and change what didnt work, which definitely sucks in the blogosphere (no conversation = bad, bad, bad in my Cluetrain book)."
He cites chapter and verse as to how the got it wrong -- almost everywhere -- and how to fix it. I bet we don't hear from them, as Constantin suggests is necessary, Monday AM. Anything this screwed up requires a committee of important people, and it will take a committee of important people at least a week to respond.
A must read.
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June 15, 2005
Posted by Stowe Boyd
Neville Hobson touches on the reasons why would-be clients should be skeptical of Ketchum Public Relations new Ketchum Personalized Media Service:
Yet I can't help but wonder how much credibility, if not faith, you'd want to place in a PR agency which enters this area where:
1. they don't have a blog,
2. none of the people named in the press release has a blog (none that I could find with a bit of Googling),
3. there's no RSS feed on their website,
4. the new offering announced yesterday isn't mentioned anywhere on the website apart from in the press release, and
5. the offering appears to be a separate service, not integrated with PR.
Picking nits? you may ask. No, I don't think so.
I do think that if I were a potential client, I'd want to know what hands-on experience they have to back up the talk in the press release about what the service comprises and their skillsets, and how it all fits into the overall PR services they offer. In conjunction with reviewing the CVs of all the people mentioned in the announcement and reading their blogs, and perhaps reading a paper on the Ketchum website called The Challenge of Blogs to Public Relations (undated but a thoughtful paper, in my view), I'd still want to know what hands-on experience they offer with new channels that demonstrates their understanding of them as integrated elements of a credible PR offering.
Anyone can say they can do something, and produce an impressive-looking list of people. But in this field of new-media communication, you'd better be able to walk your talk. Otherwise, the only word that comes to mind is 'bandwagon.'
Ketchum, if I were you, I'd at least start a blog immediately.
Actually, it's way too late for that. They had better hire someone to run or front the service with some credibility. Like Michael O'Connor Clark, for example. It's way too late to start a blog, and point to it as some kind of success story.
And its even worse than that. The Challenge of Blogs to Public Relations paper that Neville suggested was thoughtful, has a bunch of outsider-looking-in mumbo-jumbo in it. It is also written by some faceless, nameless editor who isn't named, but who lobs a bunch of softball questions at Ketchum's media 'experts':
In its current form, how would you describe a blog?
AB [Adam Brown, director of eKetchum and 'expert' on new media]: A blog is the output of personal journalism. It's a diary of its owner, a news-clipping service of its moderator, a minister preaching to the choir. In most cases, though, it's navel gazing. Most blogs are simply people writing to themselves for their own personal edification about what interests them, with the idea of an external audience almost an afterthought. [emphasis mine]
[Yikes. This is Ketchum's expert, mind you.]
NS [Nicholas Scibetta, Director of Ketchums Communications and Media Strategy Group and an 'expert' on traditional mass media]: There is a strong element of personal gratification to them. Blogs tend to stick to one topic because the author is passionate about it. To Adam's point, though, I believe a majority of the bloggers are writing about issues that mean a lot to them and want to get their opinions out to a mass audience. Blogs are important because opinion influencers read them and they give a voice to people who are typically outside of the mainstream media.
[One topic? Mass audience?]
Are blogs just a passing trend, or do they represent a permanent part of the media landscape that PR practitioners must reckon with?
NS: Blogs are rapidly becoming authoritative news sources. There's a whole level of personalization with a blog that represents a new form of media that won't go away soon. Proof positive of that is the big move of outlets such as The Wall Street Journal to post blogs themselves. These media mainstays are slower to move into new technologies and new information channels, so they think this is something actively capturing consumer interest. That said, the blogs that will be around in the long run will be those that "cross over" and influence the dialogue in the mainstream media.
[Or the ones that remain standing when MSM finishes its death glide?]
AB: We'll probably see with blogs something similar to what happened in the first years of the Internet, when everyone threw up their own Web sites. Ninety-nine percent of these personal sites are now ghost towns. These sites were developed in the heat of the moment of the novelty of the Internet but then were never updated. You're going to see much the same thing with blogs. You're going to see a lot of small, one-person blogs that people have started because it's the newest thing, but then these will fall by the wayside. Some of the blogs published by more well established organizations will then become that much more of authoritative information sources.
[It's a fad, it's just like websites in the 90s, yada, yada, yada.]
I actually like the comments of the mass media guy better than the new media 'expert', but only by comparison. This is once again the natterings of those most threatened by the rise of social media, who see their business model being sideswiped by something large and fast-moving, but whose exact shape and dimensions they cannot fathom.
Better advice for the blog-lorn is much more likely to come from people who really understand the social dynamics in the blogosphere, not those attempting to triangulate on what is happening using the old terms and metaphors of broadcast and mainstream PR.
[This was not intended to be a plug for Corante's Social Media Advisory Service (SMAShmouth), per se, but I will admit my bias and potential conflict of interest, since we are in the business of providing advice in this area. Maybe Ketchum should hire us, so we could rework their jargon into something less likely to raise the hackles of the bloggers their clients want so desperately to influence!]
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June 11, 2005
Posted by Stowe Boyd
Robert Manning of UPS is stridently stuck in second gear in his recent piece: Blogging Is Not Fundamental.
Please, enough about blogs already.
As someone who makes his living in interactive marketing, I'm ecstatic over the flurry of effusive commentary around digital media and marketing, everything from "the vanishing mass market" and the ROI of search marketing, to new interactive television formats and podcasting. It's positive affirmation to read forecasts such as the recent Adweek report predicting that by year's end advertising revenues generated by Yahoo! and Google will rival those revenues by the big three television networks. Interactive marketing has truly arrived.
What I love about blogs is the authenticity of voice, how they further democratize web publishing, and how they provide more relevant information through contextual links. What concerns me about blogs is the signal to noise ratio -- do we really need all these niche, special-interest blogs, or will it become increasingly difficult to find relevance amidst the seas of personal web journals (or diatribes) without much to offer the broader constituency?
What I propose for those in the digital marketing realm is to stop chasing the latest fad and concentrate on the inherent utility of the medium. Digital marketers need to get back to the fundamentals: What are the inherent qualities of digital marketing that warrant an even larger share of the overall marketing spend? Digital marketing is non-linear, interactive, targetable, measurable, and most important, user-initiated -- it puts user choice and personal preference at the forefront of the experience.
Well, well, well. I guess we ought to just shut up and let the real professionals explain 'digital marketing' to would-be-marketers.
Manning's real metaphor is the individual as a consumer of information, a little pacman, zipping around taking a bit here, a nibble there. Manning has progressed from broadcast and mass media metaphors (industrial age) to those of microcast and niche media (information age), but he is reluctant to move into the social era: its a social medium, where individuals are interacting, and there won't be any -casting at all.
But then, this is example the sort of push back we will see from corporate types, who are struggling madly to get the genii back into the bottle, so they can 'attack markets' through 'segmentation strategies' instead of engaging in direct conversations with people, and more inportantly, to be willing to sit on the conversations that people outside the company are naturally involved in already.
The signal to noise ratio is irrelevant, a term brought in from engineering, and it only makes sense in the context of pushing a message through a communication channel. Social media are in part based on the rejection of the 'pushing messages to the market' mindset.
In the blogosphere, people who write dumb, uninteresting stuff will just have no interesting conversations going on, since we vote with our attention and links, here. The chaff is winnowed out by the activities of millions of independent actions. What remains are the impacts that these conversations have on those who participate. Traditional marketers hate this sort of paradigm, because they have no control, their 'messages' are changed, and their positioning is upended.
For all his love of 'digital marketing' I think Manning just thinks of it as a new bag of tricks to herd the couch potatoes, and control their 'buying behavior'. Its like the 1990s television mantra of 500 channels liberating us. But the same people who love 500 channels are terrified of the prospect of infinite channels, which really means no channels, no control, everyone finding their own shows whenever they want, the death of prime programming, and the upending of the entire worldview of television... which is happening right now.
So, beware of marketers who say they love the Internet, but that blogging is a fad. It's like saying you love democracy, but are opposed to univeral suffrage.
[Pointer from Scoble]
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May 27, 2005
Posted by Gregory Narain
I came across an interesting article on News.com today titled "Blogs: The next big thing for advertisers?". The article deals with the ways that blogs are being monetized, assuming that the technique is to mimic the broadcasting model:
Any group of bloggers can set up a network, as a group of liberal bloggers have done. Altogether, the Liberal Blog Advertising Network can provide an advertiser with a million or so page views a week in one fell swoop. The ads will appear on all the blogs maintained by members of the network, so they become a form of broadcasting, or blogcasting. Blog readership is demonstrably growing, and pretty soon such networks will be able to compete at least with cable television for ability to reach viewers.
I think that this is an obvious answer to a difficult question. It leaves me still wondering, however, if the barrier to bigger and better blogging business models is really the distribution. Unfortunately, the fearful part is that they don't control the message, the presentation and most problematic, the creator. The operative word here being control.
Ross Mayfield recently did a length analysis of the role of fear in corporate blogging (and social software). If you've not seen it, I'd recommend reading "Fear, Greed and Social Software". It's been shown time and time again that the people trying to co-opt the medium usually don't get it. Isn't it ironic that we're more surprised that someone "gets it" than anything else?
But the worst part of getting the "big media" buy in, seems to be the disconnect in terms of what they are buying in to. I came across a great piece on The Long Tail Blog, "The dangers of 'Headism'", that hits on many of the issues with trying to force this square peg through the round hole. Though you should read the entire post, the section on Incentives is extremely relevant:
Likewise, the incentives for the producers and creators of these products change as you go from hits to niches; Madonna may be in it mostly for the money, but I sure wasn't when I slapped a bass badly in my misspent twenties. Most authors, meanwhile, write books to find readers, not riches (although those readers can lead to lucrative consulting fees, speeches or tenure; books are powerful marketing vehicles for personal brands). And plenty of up-and-coming independent filmmakers would be only to happy to have their movies freely spread far and wide on bittorrent to build their reputation.
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May 10, 2005
Blink ›
Flackster Is Back!
Michael O' Connor Clark is back and blogging at Flackster after a long hiatus. He is rolling out a multi part series: The Seven Deadly Agency Types.
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May 09, 2005
Blink ›
Huh?
An agonizingly funny spoof of a trendy marketing boutique:Huh? We do stuff.[pointer from Jeffrey Zeldman]
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May 07, 2005
Posted by Stowe Boyd
In a recent study, NOP found that Word-of-Mouth Ain't Just Blogging ...:
When asked how they make recommendations, 80% of consumers say they make them in-person, followed by 68% who say they make them over the telephone. This phenomenon is even stronger among the Influentials(SM), (the one in ten Americans who tell the other nine how to vote, where to eat and what to buy, according to over 60 years of NOP World research) with 90% of this group making in-person recommendations and 79% making recommendations by phone. Surprisingly, the study found that less than 40% of consumers use e-mail to make recommendations to others, including via personal e-mail (37%), by e-mail forwarding (32%) or through mass e-mails (12%). While slightly higher percentages of Influentials use e-mail (personal e-mail 53%, e-mail forwarding 39% and mass e-mails 18%), face-to-face communication still far outweighs this medium.
I would be interested in the methodology of the study: did they simply ask people to relate what they had done in the previous year? It has been shown that such recollections are inaccurate.
Still, I am not surprised that most of our recommending goes on F2F, really. F2F is the most powerful social networking mode, after all, and even those of us who are intensely wired still interact with friends, family, neighbors, and colleagues on a F2F basis regularly. My bet is that there would be a larger proportion of digital recommendations with those who spend more time online, and of course, those that blog within a larger community of readers will have their recommendations heard by a larger group of people. Just looking at the proportions of recommendations made won't capture the number of people influenced. Its not just one-to-one communication, there's one-to-many, and many-to-many forms as well.
[pointer from Emergence Marketing]
[tags: Word Of Mouth]
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May 04, 2005
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Dave Balter Apologizes
Over at Strange Attractor, Suw recapitulates a fracas that transpired over the past few days with Dave Balter, the president of BzzAgent. I missed the whole thing because of an email server problem, but suffice it to say that Dave has apologized for calling Suw and Corante liars. I don't think the controversy about BzzAgent and it's social spam form of marketing is done, but perhaps this flap is dying down.
[tags: BzzAgent]
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April 23, 2005
Posted by Stowe Boyd
I have been way too nuts recently to do a good job of dissecting a recent piece in Darwin (where I used to have amonthly column) entitled Enough With the Blogging Already. I guess this the start (or more) of the inevitable blog antihype from those that don't get it, don't buy in, or who hope it will all just go away. I refute the author's points one by one, below, in line.
Graeme Thickins 1. Business doesnt do passion. That, according to the experts, is the prime requirement for launching and successfully building a voice with a blog. On the contrary, business is about logic, predictability, executing a strategy, even-temperedness, a steady hand and, yes, earning a profit (something absent in the field of blogging). Name one successful CEO known for passion whos lasted beyond a short flameout period (okay, besides Steve Jobs).
Yikes. I thought all sucessful businesses spon around the axis of some sort of passion: service to the customer, building the best product, or fighting to provide the absolutely lowest cost. Something. Companies operating without passion are doomed. But anyway, I think passion is only one of many key elements to successful blogging, not the key.
2. Business doesnt like gossip. The blogosphere is well known as a caldron [sic] of innuendo and over-the-back-fence chatter. (Thats not to say some political blogs havent helped get to the truth in some notable instances -- such as the Dan Rather incident. But were talking business here.) The fact remains that business people still have two big questions when it comes to this blogging phenomenon: Who would I trust out there? And, what would I get out of slogging through all this uncontrolled chit-chat?
Hmmm. And the traditional media aren't? I know lots of firms that are trying hard to use media, in general, to spread "buzz" -- hard to distinguish from gossip -- and gravitate to places where people are exchanging information that is personally important to them with others that likewise are interested: gossip.
3. Business doesnt like doing public experiments. Again, this seems to be one of the favorite recent themes of the hypesters: that businesses should start blathering with their corporate voice. But a mainstream business doesnt let just one person speak for all its interests. And that applies even to the CEO or, I should say, especially to the CEO in the current climate of ethics lapses and Sarbanes-Oxley.
The idea behind corporate blogging is to have a dialogue with your market, not just another vehicle for the corporate voice. That's why Sun, Macromedia, and Microsoft's efforts have been so effective. It's not Gates yammering, its hundreds or thousands of Microsoftees talking about what they are up to. It's not just another pipe, Graeme, its a conversation.
4. Business doesnt bare its soul, and certainly not its personal diary. In fact, companies dont do diaries, unless they happen to be one-person firms that do blogs. It should come as no surprise that business does not choose to hang out its dirty laundry for all to see, which is exactly what some proponents of blogs say companies should do. (Im not making this up.)
Many businesses have been successful at involving their markets through an ongoing serialization of information regrading product roll-outs, response to critical issues (Bhopal) , and corporate events (like mergers). Many are not. The notion of transparency is not solely a question of blogging: blogging is merely a medium for such things. But, if a company is not interested in the benefits of that sort of interaction, they certainly won't gravitate to blogging.
5. Business is already time-strapped and blogs burn time like nobodys business. Roger McNamee, famed Silicon Valley VC and private equity investor, recently appeared on CNBC business news. When asked where he thought the next big investment ideas and business opportunities would be, he said: People dont have enough time. So, who has time to waste?
The implication is that reading blogs is wasting time, I suppose.
Pew Internet research has shown that every hour spent ont he Internet is an hour not spent watching TV. Robert Putnam pointed out in Bowling Alone that while most Americans feel they have no time to get involve in social actitivities -- like the Kiwanis, political activism or league bowling -- they still manage to watch a lot of TV. Over 4 hours per day in the US. This number has been steadily growing, and the more channels there are, the more people have been watching: at least until recently, since the rise of Internet 2.0.
Of course, I bet Graeme would make some convoluted argument about CEOs versus the rank-and-file -- but I don't buy into the whole corporate myth of the "Great Man" -- a subject for a different post.
6. Businesses already communicate well in various ways. And they dont just do that willy-nilly. They carefully manage and account for their communications, especially those deemed to be business records, which includes e-mail and instant messaging. They must also comply with government regulations covering some of these forms of communications archiving e-mail, for example or face severe penalties and fines if they screw up. Youll understand, then, why theyre not exactly clamoring for a new form.
Oh yeah, companies are in general doing a great job of communicating with their markets. I guess Graeme missed the Cluetrain, and isn't reading the wide range of writing about how business communications are desperately in need of rethinking, given the Internet and generational changes.
Anyway, the great majority will resist adoption of new innovations until all the risk is shaken out, courtesy of earlier adoptors. But don't try to tell me that those who move earlier don't gain an advantage: they do.
7. Businesses are advertisers, and advertisers dont like blogs. Take it from an expert, Peter Horan, CEO of About.com (recently acquired by the New York Times Co.): Advertisers don't want to advertise on someone's personal home page, they don't like advertising in forums, they don't like advertising in blogs. It's a media business. Media is about getting to critical mass and about getting advertiser support. (From an excellent interview by Mark Glaser appearing on USCs Online Journalism Review, in which Horan is also quick to point out that About.coms business is not a blogging model, as many might think.)
Many blogs -- like those at Corante -- are not personal home pages. (Aren't home pages dead?) What advertisers want is cost-effective contact with qualified buyers. The plummeting percentages in analog media (see recent Chris Anderson post) demonstrate that people are defecting from print, TV, and radio, and going digital. Even digital media from traditional media outlets are dropping. So, no matter what people may say about what they want, ultimately they will go where the people are. If people want to read blogs, then advertisers will have to figure out how to advertise there, if they want to connect with people.
8. Business and politics don't mix well. If companies ever do politics, it's usually through their industry associations (which have lobbyists to play that game) while they do business. Only a tiny fraction of businesses employ their own lobbyists or government relations people. Most won't be online participating in endless chatter about what happened in today's city council meeting.
Ok, but I don't know what that has to do with blogs in general. It's a widespread misunderstanding -- based on the media frenzy at the national conventions last year -- that blogs are all about politics, but blogs can be about anything.
9. Business writing style and blogger style dont even come close. Editing is the major missing ingredient in the latter. Most of the content of the blogosphere is badly lacking in proper usage, punctuation, organization and more. And there seems to be an unstated bloggers creed of Why say something in 100 words when you can say it in 1,200? Once people see the alternative, they realize they actually do prefer copy thats readable, coherent and to the point puh-lease, to the point!
Spare me. The best bloggers are great writers, and basic business writing is in general soulless, superlative larded, and jingoistic. People in general want a point of view expressed in the first person: an authority expressing strong beliefs in lucid prose. Most business writing and journalism lasks those features: no True Voice.
10. Businesses have other ways of dealing with promoting their stances. The corporate communications and public relations profession is remarkably quiet in all the rah-rah hype of blogging. Heres but one example of their lack of buy-in: the League of American Communications Professionals recently published a newsletter on the topic of Converting a Corporate Cause to a Grassroots Campaign via the Web. The b-word never even appeared.
The who? The American Marketing Association is running a national series of conferences on blogging (I will be speaking at one in NYC this June, for example), and the American Business Media association just held a meeting on the topic. There are scores of PR professionals blogging regularly, and recommending that their clients work to incorporate blogging into their media mix... as quickly as possible.
Well, a short rebuttal has become a long counterpoint. Graeme has run out all the classic parts of the Wet Blanket List: if this was important we'd be doing it already, there are better ways to do this, this is just the old stuff in new wrappings, the establishment (in this case, the old-line Communications folks) thinks this new stuff is dumb, etc. Thomas Kuhn's The Structure of Scientific Revolutions points out that the emergence of any new paradigm -- one that invalidates a previous worldview -- will be subjected to these sorts of attacks, independent of the actual issues that differentiate the new from the old. And, of course, those that espouse the new paradigm will be personally discredited and attacked by the establishment.
I don't know who Graeme Thickins is, or what he does, but he is playing the role here of an advocate of the Media Counter-Reformation. I expect that those arguing against blogging will get increasingly strident as more businesses adopt blogging as a core element of their communications plans, and the old ways start to fall down. Jobs will be lost, careers ended, and money that historically flowed through old line PR, communications firms, and media companies will find new channels into other pockets.
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April 19, 2005
Posted by Stowe Boyd
A number of people, including Scoble and David Berlind, wag their finger at Microsoft's Jeff Raikes for launching an antique-style web column instead of a blog: and no RSS? Scoble says people like this should be fired.
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April 15, 2005
Posted by Stowe Boyd
How did I miss this news?
[from E-Commerce News: Technology: New Version of MSN Messenger Released]
In its latest bid to make money on free Internet services, Microsoft (Nasdaq: MSFT) Latest News about Microsoft is betting that consumers will be willing to use their instant messaging Latest News about instant messaging identities as billboards for products ranging from Sprite to Adidas sneakers.
The newest version of MSN Messenger instant messaging product, released late yesterday, allows consumers to download free backgrounds, pictures and other content tied to specific ad campaigns. The hope is that users will then share those downloads with other consumers -- providing another boost to advertisers, who pay Microsoft for the privilege.
Attracting Users
Blake Irving, a corporate vice president with Microsoft's MSN online unit, said the company hopes to attract users who are so taken by the advertising campaigns that they choose to associate themselves with the brand -- much like a person might buy a Starbucks (Nasdaq: SBUX) Latest News about Starbucks. coffee mug.
Yikes. I hate self-identity building through brand affiliation in the abstract, and in my IM client in specific.
That reminds me, I am going to do a mockup of what the perfect real-time desktop client should look like, in the hopes that someone out there will read it, and build it for me. Lord knows, I have explained the ideas to dozens of real-time technology companies, and to date no one has come close. Next week. I promise.
[pointer from John Husband]
[Arieanna Foley blogged about this here at Get Real recently, and I missed it!]
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April 12, 2005
Posted by Marc Eisenstadt
Holy smokes... I previously posted an Xtreme podcasting story. This update caught me by surprise... read the following and find the audio report below...
My colleague Chris Valentine now writes:
We received another message from my Italian mountaineer friend Lorenzo Gariano today. He and his team, who are intending to climb Everest via the north col in late May, are trapped in Katmandu, indirectly due to action by Maoist guerillas. The city's bus drivers are refusing to take them to Base Camp without armed escort.
Check out the 12 Apr 2005 13:37 (UK time) audio report, or subscribe to the RSS/podcast feed at the bottom of that page.
[UPDATE: "In a chat with one of the climbers in Kathmandu, ExplorersWeb has learned the details of the Maoist attack involving two Russian climbers en route from Kathmandu to the border town of Nyamare Saturday.". See also BBC article 'Meeting Nepal's Maoists' for more background.]
Technorati Tags: podcasting, xtreme, everest, maoist
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April 07, 2005
Posted by Stowe Boyd
Edelman and Intelliseek have released a report (see here) that warns the corporate types to get hip to the blogosphere, or all us fringe lunatics will out you.
Joe Lepper [from PR crises loom for firms that fail to 'respect' bloggers]
[The report] urges firms "to respond quickly, with the facts and with respect" to unfavourable comments made on blogs. Above all, firms should never lie because "those in the 'blogosphere' will find out and humiliate you".
Key blunders by firms include making unfounded criticism against bloggers, pretending to be someone you are not and paying people to write kind things about your firm.
When approaching bloggers to attempt to get publicity, correspondence must be: short; snappy; relevant; fit the tone of the site; and never an obvious advertisement. Useful information such as website links and offers to answer questions are also popular among bloggers.
I am not so sure about the "short; snappy" idea. I would rather that it was crafted to meet the sensibilities of my blog.
The report highlights Mazda's BR (Blog Relations) disaster:
One of the worst examples of an attempt to engage with bloggers, highlighted in the study, was a move by Mazda last year to gain publicity via blogging for its Mazda 3. Blogs, purportedly from anonymous bloggers, were found to be sponsored by advertisers working for Mazda.
Pete Blackshaw, chief marketing officer at Intelliseek, said: "Mazda totally ignored the importance of transparency. Corporate blogs are OK, but they must be labelled and identified as such.
"Bloggers are savvy, inherently sceptical, defensive of their medium and able to sniff out imposters quickly."
[Pointer from Ben Silverman, who states "I haven't read the report yet, but probably will once I have some time and I'm bored out of my skull."]
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March 31, 2005
Posted by Stowe Boyd
Monetizing the implicit social capital that high Google rank represents seems to be a constant theme in the blogosophere these days. Yesterday, I participated in a debate (via Flashmeeting) moderated by Alex Williams, and involving Marc Canter, Jason Calcanis, Stephen J. King (CEO of Marqui) and me: the topic was Marqui's controversial marketing program to pay bloggers to blog about Marqui and its products.
Jason and I have stated endlessly that this is an immoral and ultimately ineffective way to market. The bloggers involved are strip mining their credibility for the sake of near term cash. Marqui may have gained some press from this, but it is a flash-in-the-pan, a one time finesse: now that its been done, no one else will get all the publicity that Marqui has from this campaign, and even Marquis will find that the program -- if extended into the long term -- simply won't work.
Mark and Stephen argue that they were completely open and transparent: bloggers clearly state they are being paid, and since transparency is a key element of trust, surely bloggers in the program will retain their credibility. Marc in particular makes the point that the Internet is open to all, the blogosphere is not ruled by us, or anyone. He and Marqui are free to create whatever sorts of marketing approaches they want to.
I agree that transparency is a key element in trust: but it is not sufficent alone. And it is this very transparency that seems to create the ambiguity about Marquiism. If the bloggers were taking the payola and not disclosing it, we wouldn't be having this conversation. But the liar who tells you that he is a liar is not trustworthy. So I don't buy that argument.
I also disagree with Marc about the freedoms afforded us in the Blogosphere. It is a shared space, a commons. Just because we share the common doesn't mean you can overgraze it with a too-large herd of sheep. We must agree on some conventions of conduct, otherwise no one will be able to trust anyone. And this model of advertsing subverts the trust network that underlies the blogosphere; ultimately, it will fail.
Marc has made the case that its a social experiment, and it seems to have worked relative to Marqui's goals: to make a big splash for small money. But the experiment has not been conducted scientifically, and no one has extrapolated the curve. What if some group of bloggers gained so many sponsors through Marqui-like programs that all of their blog entries were bought and paid for? How long would they have readers? How many links would they generate? How quickly would their social capital zero out? It's just another form of social spam, where the bloggers are polluting the ongoing conversation, and making it less valuable.
Added to this ongoing debate (we have been arguing since November) is the new, shiny Wordpress affair, where it has come to light that that blogging technology company has allowed a third party to leverage Wordpress' high Google rank to game the search results:
Waxy.org [from Search Engine Spam]
The Problem. Wordpress is a very popular open-source blogging software package, with a great official website maintained by Matt Mullenweg, its founding developer. I discovered last week that since early February, he's been quietly hosting at least 120,000 168,000 articles on their website. These articles are designed specifically to game the Google Adwords program, written by a third-party about high-cost advertising keywords like asbestos, mesothelioma, insurance, debt consolidation, diabetes, and mortgages. (Update: Google is actively removing every article from their results, but here's a saved copy of the first page of results. You can still view about 25,000 results on Yahoo. Or try this search tool, which searches multiple Google datacenters.)
Why Wordpress? The Wordpress homepage has a very high Google Pagerank of 8/10, largely because every Wordpress-powered blog links to the Wordpress homepage by default. The high pagerank affects their ranking in Google search results, making context-sensitive Google ads very profitable. This, in turn, makes Wordpress very attractive to advertisers.
I stumbled on this issue from a support topic, which was immediately closed without response by an unknown moderator. (After I pointed it out, Matt reopened the thread to add a final comment.)
So, last week, I instant-messaged Matt to ask him some of these questions. He was very helpful, giving me the full story.
The articles are given to him by Hot Nacho, a startup that pays freelance writers to generate 300-800 word articles about specific topics. All advertising revenues go directly to Hot Nacho, and he's paid a flat fee for hosting the articles and ad banners.
Matt said he was skeptical at first, but the money is helping to cover his costs and hire their first employee. "The /articles thing isn't something I want to do long term," he said, "but if it can help bootstrap something nice for the community, I'm willing to let it run for a little while."
He added that if the user community didn't like it, he'd end the program. "Everything we do is user driven. If it turns a lot of people off I definitely don't want it. At the same time, if you think people don't care it provides some flexibility in setting up the foundation."
Questions. This poses some interesting questions. First, do organizers of open-source projects need to disclose how they're making money off the project? Matt isn't disclosing anything about this activity to the community. I don't think anyone would be upset about Matt trying to support Wordpress with outside sources of revenue, but as an open-source project, they should be held to a higher level of transparency. Without the users and developers all working for free, it wouldn't exist.
Second, is it ethical for open-source projects to make money gaming search engines? Unlike a blog about asbestos news, the Wordpress website has nothing to do with asbestos. It capitalizes off the goodwill of the Wordpress community, which links to the Wordpress website because they support the project -- not because they support search engine spam. But as long as there was transparency about their plans, I think this is less of an issue.
This superficially seems a question of transparency, but its not. The Wordpress guys were co-conspirators in a blatant attempt to subvert Google search (using "cloaking" of embedded, hidden links) as a means to underwrite their noble open source project. But of course they would never have disclosed this, since it is explicitly against Google policies, and is obviously immoral, as well. Saying that they needed the money to continue their project is weak. Everyone needs money, but most people don't steal it, although a lot of crooks justify their crimes that way.
So here we have the Wordpress company trying to exploit their social ranking in the blogosphere for cash, and in the end, harming themselves, their users, and all of us, too.
[Update: Kottke chimes in.
Jonas Luster also has something to say about Wordpress.]
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March 24, 2005
Posted by Stowe Boyd
Blogads' annual survey is available here. Fascinating. Obviously early days for podcasting, where 97% have never listened to one.
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March 20, 2005
Posted by Stowe Boyd
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February 09, 2005
Posted by Stowe Boyd
I received a press release today from Andy Sernovitz of the The Word of Mouth Marketing Association (WOMMA), who released a code of conduct.
[from the press release]
The WOMMA Code establishes guidelines and best practices so that honest marketers have a framework with which to plan and execute ethical word of mouth marketing campaigns.
At the heart of the Code is what WOMMA calls its Honesty ROI -- honest disclosure of Relationship, Opinion, and Identity. This demands that advocates (those who are spreading a marketer's message by "word of mouth") disclose their relationship with marketers in their conversations with other consumers; that they be allowed to form their own honest opinions and let those with whom they're communicating form their own opinions; and that everyone be transparent and reveal their identity to anyone with whom they're communicating.
At the heart this effort seeks to prop up sneaky advocacy practices by companies like BzzMarket with a campaign based on transparency and honesty.
However, isn't it a bit unnatural, while you are hanging out at the watercooler discussing MP3 players, to have someone make a recommendation -- their "honest opinion" -- but then state that they are a paid advocate of iRiver or Apple? Full disclosure is not enough. "Honesty" of the advocate's opinion is not enough. The fabric of social intercourse is altered profoundly by individuals acting as hirelings for the companies whose products and services they tout. This is rise of social spam, where the natural pathways of discourse are going to be layered with commercial graffitti, and every utterance may be nuanced by corporate logos.
My sense is that this code of ethics becomes the whitewash for something that is nearly immoral. This is just like Marquiism, although instead of blogs the channel of discourse includes face to face interaction.
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February 08, 2005
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Brandshift Launches
Happy to announce a new blog launching today, BrandShift, with Jennifer Rice, Andy Lark, Johnnie Moore, and John Winsor. Incredible talent, incredibly important topic: How "Brand" is changing.
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February 03, 2005
Posted by Stowe Boyd
Evelyn Rodriguez looks into the debate about brand = promise versus brand = invitation, based on various discussions from last week's New Communications Forum:
[from An Invitation to Purpose-Driven Marketing]
During the Branding and Blogging Panel, Stowe Boyd speaks up from the audience reiterating his stance, "A brand isn't a promise, it's an invitation."
The brand is a promise and the brand is an invitation debate rear its head again.
She goes on to explore the 'branding' in American religious circles today, pointing out that religious organizations and corporations are alike in their attempts to fill our need to belong to something, as a way to derive meaning from the world. She goes on:
Marketers and corporate communicators alike are inquiring into this 'belonging' need. Andy Lark's insightful keynote (in my opinion, it was hands down the best session in four days of business blog conferencing, BBS and NCF inclusive [I agree]; slides here) contemplates the disruptively massive changes in media and communications and asks us if something deeper is going on. "People are wanting to be part of a community, wanting to belong, wanting to join." In many ways. he says, Fast Company's founding premise was prescient, "We are declaring: 'I want to be part of something more meaningful.'" And there is a world of difference in communicating to an audience (transmit) and a community (engage and participate).
This is again the core of True Voice, a term I lifted from the Support Economy and the work of the social psycologist Englehart. The rise of social brands -- through social media -- is driven by our need to push aside the control of large, impersonal organizations, and participate in the essence of invitational brands: to define ourselves and find meaning through our involvement in the implicit communities of use surrounding products and services.
This is not just another way of looking at self-identification by class, or economic bracket, or being in the in crowd. It is a direct expression of an emergent, bottom-up exploration of our relationships to each other and our purpose in the world, where the goods and services we acquire and apply become a medium, in effect, where we interact with others.
Perhaps no better example of this invitational branding exists than the iPod, where we can not only share the superficial association of being cool, but the way that the product has grown to create a world of shared experience: I can share my playlists with my friends and the wide world, I can post the last song I played on my IM status, and, now, the new trend of spontaneous iPodjacking.
In the future, all commerce, and all brands, will have to become totally socialized to be viable.
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Posted by Stowe Boyd
The Mad Linker pointed me to a great pice by John Winsor, ostensibly about branding, but which is at its heart about True Voice: Beyond the Brand: Developing a Story
We are in the twilight of a society based on data. In the coming years, brands and companies will not thrive on the basis of their data, but on the strength and meaning of their stories, creating products and services that evoke emotion. Products will become less important than the stories they convey and the way those stories are interpreted. It is a return of the ancient form of narrative. Companies need to have stories to tell -- stories that inspire action. And companies must themselves embody those stories with congruency and authenticity.
When developing your story, there are some essential qualities your narrative must have:
ContextThe story must be in the context of the audience's experience. You want the audience to think about their own experiences and stories and be able to see themselves in the story.
SimplicityMany messages are too complex. Focus on the power of simplicity.
InterestA story has to be interesting enough for the audience to register it, remember it, and tell it again.
TrustThe best stories are true to the audience's experience. True stories evoke in an audience an attitude of "I get it."
MeaningA story must get across a strong message that inspires the audience to rethink something.
ConnectednessA story must connect the right audience with the inspiration you are trying to convey.
MagicA great story violates the listener's expectations. There is a surprising gift.
RelevanceA story must embody the inspiration in such a way that the audience will intuitively know what to do with it.
ImmediacyA story helps people to take the leap of faith necessary to take action.
These are all characteristics of great blog writing, leaving out only a few, like Authenticity, Authority, and my personal favorite: Drawing a Line.
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February 02, 2005
Posted by Stowe Boyd
Glenn Reid, CEO of Five Across, has entered the Marquiism fray with a spoof badge: "Marc Canter is not paying me to blog this".

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January 28, 2005
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Return on Blogging: Conversation Rating Points
At the New Communications Forum in Napa, Jan Marie Zwiren of Edelman mentions a new approach to evaluate the return on blogging (ROB): conversation rating points (CRP), roughly analogous to TRP and other more traditional metrics.
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January 24, 2005
Posted by Stowe Boyd
In what is good news for us in the blogosphere, The NY Times reports that online advertising is exploding: "Online advertising is expected reach $9.7 billion in 2004, or about 3.7 percent of United States advertising spending, according to a recent Merrill Lynch report. Still, that number is expected to grow 19 percent this year as the nation's largest advertisers shift budgets from print and network television to cable and the Internet, the report said."
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January 13, 2005
Posted by Stowe Boyd
I will he hosting the second True Voice show of 2005 at the upcoming New Communications Forum conference, 26-27 Jan in Napa, as I announced a few weeks ago. The topic for the panel is "The Power Laws and You". I will be joined Greg Reinacker, founder and CTO of Newsgator Technologies, Fergus Burns, CEO of Nooked, and other speakers from the conference.
The format will be my usual style: After I speak briefly on the subject, I will let each panelist in turn respond to my rant, followed by some dialog between me and the speaker. After I have sparred with each panelist in turn, I will lead an open discussion with all participating, during which I hope to insert questions from the floor or from those listening in remotely (via email and IM -- you can also direct questions to me in advance, if you'd like.) I will likely post some initial version of my rant here, prior to the conference, as well, which will deal with finding the line between propaganda and influence in the blogosphere.
Be sure to register early (click here), since we are limited to around 100 max for the call-in.
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December 15, 2004
Posted by Stowe Boyd
Stumbled upon this today:
Viral + Buzz Marketing Association Manifesto 1: Mission and Affiliation
All members of the VBMA share the conviction that Viral Marketing, Buzz Marketing and Word-of-Mouth Marketing (and other related marketing approaches that harness network-enhanced word of mouth) are based on the principles outlined below, and that we work constantly on improving these marketing techniques:
1) We strive to
a) identify only those people who will be interested in a particular marketing message,
b) deliver the message to them in a way that makes it an enjoyable or valuable experience,
c) provide it in a manner that encourages them to share it with others.
We will therefore be providing a benefit to our audiences and their acquaintances and in so doing, to the brands for which we work.
2) Our goal is to foster genuine enthusiasm about brands and brand communications, which can spread through networks in a way that is enjoyed, appreciated and / or valued.
3) We believe that network-enhanced word of mouth has a critical role to play in the future of integrated marketing communications. Marketers need to offer content in the media and through one-to-one connections that the recipients themselves choose to propagate to those that they deem appropriate, thereby eliminating irrelevant, untimely and (as a consequence) annoying marketing messages.
4) We believe that whatever our target, we will always be dealing with educated people who detect when they are being deceived.
a) These people appreciate brands that find smart ways to entertain, educate or inform them.
b) They are well-informed in the area of marketing, peer-to-peer exchange and consumption, enabling them to function as partners and stakeholders in marketing communication activities.
c) As partners, we treat these people with care and respect. We will not only develop or send information or content to them, but will also listen to their opinions. We value their contributions.
d) Our audience-centric vision of connected marketing seeks to put the target networks at the centre of marketing.
These positions are unifying principles shared by all members of the VBMA. We agree that working in this field is considered acceptable, professional and valuable when these principles are respected.
Companies or individuals who do not adhere to these principles are not considered to be carrying out viral/buzz/word-of-mouth marketing by the VBMA.
Hmmm. Sounds good. I don't want to be annoyed, true, but when a mob marketing company starts writing enigmatic messages in lipstick in trendy bars, trying to create buzz about a new video game how do they know I want to be involved in their buzz campaign?
Or even more blatantly surreal is the experience of talking to a friend about his awesome new cell phone and discovering that he is a member of the BzzAgent network and he has been sent a playbook along with the phone, guiding him in how to introject praise for the phone into everyday conversations with friends, acquiantances, or total strangers.
I'm all for the power of networks, I believe that it is fair and fine to create communities or events devoted to some sponsored interest, like mobility or video gaming. It is even legitimate to target influencers, and bombard them with doodads or free tickets in the hopes that they will pass along the memes. But I have trouble with the irreality of paid shills, whether bloggers, influencers, or everyday people, who debase social intercourse. Tyhe obviously false -- like people paid to stand on the street holding placards with attention grabbing statements like "Is it just a game?" -- are ok, because it is just a publicity stunt, and obviously fake. But the gumming up of everyday life with bottom-up but concealed marketing is just a new kind of social spam.
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December 06, 2004
Posted by Gregory Narain
This is sort of a first for me, but what the heck it's pretty interesting. I was recently trackbacked on a post written on the Read/Write Web Links Archive. What's ironic is that the author alludes to some comments I made regarding the Marquis "scandal", if you will. What's funny, to me, is that I completely forgot I had written on this issue previously - only to be reminded with my own words by someone else.
So here's an excerpt from the original SocialTwister post, "Blog Advertising Dilemma", dated April 27, 2004:
Gregory Narain
[from "Blog Advertising Dilemma"]
As I mentioned yesterday, time is money. Anyone who's tried to balance running their own business, comforting clients, and spending quality time with their families and friends can certainly attest to the need for the 25-hour day. That being said, earning income from the things you love is, as best I can tell, the preferred way to spend one's time. For most bloggers, the upkeep and maintenance of a blog is largely a labor of love. Unfortunately, the blogging world has not evolved to the point that it, in general, can provide enough income to support anyone except a college student on a full-ride.
So therein lays the rub. To move focus to one task over another requires a compromise of some sort. For most, blogging has ulterior motives as well. Some blog for fame, others blog for reputation, and some even blog for research. The "things" - and by things I mean those intangibles - provide a soft value to the author. For many, this soft value can be converted to hard currency. Many a blogger has received work or other forms of engagement as a result of being spotted in the blogosphere. Today, however, that audience still remains small.
[...]
To conclude, I don't think the issue is ever really about the author selling out, as realistically business is business and expenses need to be managed. The tricker, finer detail is actually related to how the author implements that compromise and how effectively they manage user perception and impact.
I don't know that my opinions on the matter have really changed much. The Marquis approach is certainly unique at this point in time. The problem, however, is it does set a precedent that may be quite difficult to untangle. The current crop of supporters seems fair and balanced, but that's certainly not a guarantee for future participants, nor is the overriding principles and derived legal documents.
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December 03, 2004
Posted by Stowe Boyd
The Marqui Blog Shills story keeps on keeping on. I have taken some time off, but I need to assimilate the various points being made in comments and trackbacks to my last post on the topic of Marqui, a content managemeny company, who has launched an innovative but ethically questionable marketing campaign, where it directly compensates bloggers to write about the company's product.
Just to reprise, I have argued that what the bloggers are up to is not necessarily evil, but that they are squandering the trust that people have for them. I maintain that it is inevitable that readers will question this practice as being too cosy with the sponsor, as contrasted with renting rectangular real estate over in the margins (ads).
Over at Meryl's notes, I seem to have been lumped in with a bunch of the Marqui bloggers, which is surprising on one level, since I have been writing in opposition to this newest take on paid placement:
[from meryl's notes: The Future in Marketing?]
The Future in Marketing?
I'm one of them. I've been bought. Marqui has assimilated me, but I still retain control over my opinions.
[Which is the Marqui blogger's argument in a nutshell.]
[...]
Rather than rehashing what fellow Marqui bloggers are saying, Ill point the way as they share their stories and beliefs about this program. the head lemur, sooz, Richard McManus, Mitch Ratcliffe, Stowe, Robin Good.
Hey, include me out!
I have had direct discussions with several of those folks listed, and I would like to respond to various questions and issues raised:
Robin Good recapitulates the now-standard argument for Marquiism: we are paid to mention, but not praise; our reputations remain intact; its not really different from ads; readers will ultimately judge Marquiists on the value of their words; we serve them, not Marqui. He asks me if I am willing to review the outcome and impacts of the campaign with him when its all done, in March 2005. Sure, Robin, of course.
Alan Herrel (the head lemur) asks "We can disagree, but before tarring and feathering , don't you think that a little evidence is in order?" Hmmm. I don't really think I am leaping to conclusions. My argument is that being paid to write about a company, without clearing marking it as a sponsored entry, a form of advertisement [a practice we are open to, by the way, at Corante] is ultimately confusing to readers who are unacquainted with the subtleties involved in Marquiism. That's all. Its confusing, and as a result it will (to at least some extent) debase the purported goals of social media -- to have an open dialogue based on personal convictions.
Ted Rheingold, Ralph Poole, and John Furrier chime in with me, replaying the themes of loss of trust, independence, and the small-potatoes aspect of Marqui's money. Why risk so much for so little?
Brian Moffatt challenges my impartiality, and asks for full disclosure on my relationship with Silkroad, whose ad is prominently displayed in the upper right hand corner of Get Real at the time of this writing. First of all, I am not impartial; I am an extremely biased individual, as I have stated on innumerable situations. All knowledge arises from an emotional involvement in understanding the world. That's why the concept of journalistic impartiality is a sham, and why I advocate gonzo media so strongly.
Yes, Silkroad is a client of mine: they advertise at Get Real and Strange Attractor, two blogs at Corante, they are a client in my Social Tools Advisory Service, and they are a sponsor of the recently announced True Voice (The Business of Blogging) seminar series. I have had lots of clients over the past ten plus years as a consultant, including Oracle, Microsoft, IBM, Jabber, and literally dozens of others. But, strangely enough, I haven't even had a conversation with the folks at Silkroad about the Marqui campaign. I mentioned them in the recent debate since they are the most prominent ad on my blog, and because I have written next to nothing about their product.
Most folks are unaware that before Marqui's identity was revealed, Marc Canter had started a back channel discussion with me, Jason Calcanis, and a number of others about the concept of paid placement in blogs. I disagreed then, as did Jason, and many of the others. Jason and I went public with our disapproval. The fact that Marqui is a CMS company, like Silkroad, is just a coincidence.
Again: I disapprove of the practice of Marquiism, I recommend that bloggers and sponsors resist the temptation to indulge in it. It is a vice, but not one that should lead to banishment from the community of bloggers, or jail time. Its just socially unacceptable, like interrupting people all the time or not sending thank you letters. Just bad etiquette: the sort of thing that erodes people's willingness to invite you back or accept your invitations.
I recently wrote that a brand, today, in out socialized world, is an invitation. If you invite, and people decline, its not much of a party, is it?
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December 01, 2004
Posted by Stowe Boyd
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November 30, 2004
Posted by Stowe Boyd
There has been a flurry of commentary and controversy surrounding yesterday's post (Blog Shills) over what Shelley Powers is calling the Marqui Effect. I haven't had time to assimilate the comments and postings from Marc, Robin, Mitch, and Alan, but I will collate their observations later on. In the meanwhile, Shelley makes sense and displays a number of cool photos from the quiz games of the 1950s (hawking Geritol and perhaps the game rigging scandals of the time?) as a visual metaphor for what we may be getting into with Pay-For-Mention:
Shelley Powers [from Burningbird » Weblogging is for Winners]

Sponsorship isn't the Titanic event of weblogging; our "purity" is not compromised because some people are selling some space and words in their weblogs. Still, those webloggers who protest that being sponsored in this way will have no effect on them whatsoever are being idealistic and even a little naive.
Becoming sponsored does impact on you. You will be made aware of it each week as you write your little thank-you note to Marqui. You will see it every time you access your site and the first thing you see is the largish "Sponsored by Marqui" graphic. Your readers will be aware of it, and it will, even subtly, alter their perceptions of you and your writing. This may not be bad -- in fact, you may get increased respect for swinging such a good deal. But your relationship with your readers will be different.
Eventually, the Marqui Effect could impact how you perceive your own space. Being hired to write an article for O'Reilly or weblog posts at a Marqui weblog, still leaves you your space to do whatever you want in it: to write obscene material, and be hateful all you want; or write your most intimate thoughts, which could eventually be equated one in the same. You may find yourself hesitating, even a moment, before you put down those words.
Its that moment of hesitation, that pause, that is the nuance I was alluding to yesterday.
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October 28, 2004
Posted by Stowe Boyd
It looks like Marc has decided to take our dialog about "pay-for-ink" very personally (see Marc's Voice: On my own - HAH!), while I was really trying to keep to the ethical issue.
I don't think of myself as a namby-pamby academic type, sniffing the flowers and about to get trampled by the Wal-Marts (as Eric Rice suggests). Corante is actively working to promote more-or-less conventional advertising on our Industry Insider blogs, and we are also at work on several very innovative projects with sponsors (soon to be announced) where we are blending blogging and sponsorship in cool ways.
But I can't support "pay-for-ink" because I think it swings too far.
But I am not really trying to convince Marc, so much as stating what I think is the correct path to walk. Marc is (obviously) free to pursue whatever course he chooses to. And if I am reacting just like Marc knew I would, fine. I am not trying to conceal what I think, or create some convoluted argument. It doesn't bother me that my reaction is predicable; so I don't feel played.
In the final analysis, the market is Darwinian. If "pay-for-ink" works, people will gobble it up. But I doubt it.
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October 27, 2004
Posted by Stowe Boyd
Marc Canter's plan to create a little controversy around his "pay for ink" proposal has created a firestorm of contention, and my last post on the subject received pings from Marc, and J Luster, as well as a bunch of good comments by Zbigniew Lukasiak, TDavid, rick gregory, and Richard MacManus (Suw's wisecrack doesn't count).
The lines seem to be pretty clearly drawn, On one side, those that contend that "pay-for-ink" is bad, because it will pollute the trust and athenticity that bloggers live by. This camp includes Jason Calcanis, David Weinberger, J Luster, and me. On the other, Marc is pretty much on his own.
However, some interesting middle ground:
- Zbigniew points out that marketing departments do pay for survey information even when you check "this product blows" -- so in some aggregated way any ink might be considered good. But do companies actually want to pay someone to say that their product sucks?
- TDavid lists a number of services and sites that do blend content and product: "Epinions, WayPath, Lockergnome ... all sites that utiltize affiliate text links in and around content (and effectively, BTW). Calcanis's crusade is well-intentioned but misguided and comes off looking absurd considering the abundance of websites (and blogs too) that are already inserting advertising inside blog entries effectively for advertisers." But I think the difference here is that the ads are insinuated into the content automagically, and the authors are not being paid to make the comments. It happens the other way around: they make comments on something -- a Sony device -- and the content is then hyperlinked to some click through mechanism, and any micropayments are delivered to Epinions. This is not a blogger being paid to blog about the device
This is a debate that will never be over, because we all want to move beyond just selling real estate over there in the margin. But jumping all the way over to being a shill is too far to go, Marc.
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October 25, 2004
Posted by Stowe Boyd
Marc continues the dialog regarding his modest proposal to make "100s of millions for bloggers" by creating a "pay for ink" business.
At first he is dismissive of the arguments that I made (as well as others) regarding "crossing the line" between observing what is happening in some market and, alternatively, explicitly blogging on products because you are paid to do so.
As I understand Marc's contention, he (or some company he is thinking about setting up) will stand in between the individual blogger and the sponsors, and he will distribute the funds based on product mention, but with no specific effort to create positive spin. So the blogger will just collect his micro payments for micro mentions, and there is no foul. And in this way, the blogger stays pure.
Marc Canter [from Marc's Voice: REbutt, enlighten and grimace]
The purity of bloggers is what we want. AND the honesty. The moment our bloggers start shilling us - is the moment the whole thing is ruined.
WHAT IF this works - that's what the MOST terrifying. WHAT IF folks could REALLY say what they want and STILL get paid?
- we will not, I repeat, we will NOT be censoring, limiting or telling our bloggers what to blog. No one believes me on this point. They just can't seem to fathom the notion of someone paying to be lambasted - but gee, maybe it's true.
- why is everyone so upset? Perhaps because I'm challenging this hi-falooted notion of blogging. Perhaps becuase I don't buy that blogging and bloggers are the saviors of modern day democracy, journalism and media? Perhaps blogging is just a viral web based phenomena - that's found a home in lonely, information thristy customers who dig the honesty and difference from what they're used to? Why the brain pondering introspective nuances and conversations? What's wrong with having fun, making a buck and getting on with it?
As I sat across the table from David Weinberger he said that this idea would pollute the purity of blogging - that's all I needed to hear.
Right on!
Let's pollute the hell out of it.
I am not so concerned about the purity of blogging -- I am eager to sell advertising at Corante blogs -- but I don't like the idea of selling space in sentences, just over in the margins.
I agree with Marc's contention that the current model of blog advertsing means that only those with real influence can make money -- influence either from large readership or very select readership. But I think that is how the world works: its not just a convention around blogs.
We can experiment with all sorts of interesting sponsorships -- I will be announcing something along those lines later this week, in fact -- where sponsors dollars do something more interesting than buy a rectangle of real estate on a blog page. But there still needs to be a hands-off policy regarding the words coming out of our mouths. And while make seems to be saying "You are free to say whatever you want," I think I hear him saying, "but if you want this check, please talk about 'product X'."
We have sponsored blog entries here at Corante (although they are not running in this new template, at the moment) so maybe that's all that's needed. But in such a case we explicitly mark the sponsored entries as such. We even were making them a different color, so they would stand out (again, currently disabled -- soon to be back).
So the the skinny on this is: I don't think that there will be enough in it for advertisers to pay, the results will be meager, and potential for loss of credibility for bloggers will be too high.
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October 21, 2004
Posted by Stowe Boyd
Marc Canter seems to be suggesting a new business scheme (or model, if you'd like) based around pay-for-press: Marc Canter [from Marc's Voice: Transparency and sponsorship in the blogosphere]
One thing we DON'T want to do is hide the fact or pretend like it's anything other than income for bloggers. The particular product we're going to 'flog' is not something a blogger would use for blogging or even use at all. But it's coolio and has something to offer the world that's unqiue. And that's worth talking about.
The fact that we found them and give them money - just means that THIS particular meme gets spread (as opposed to any other one) and I believe that's called marketing.
There's lots of money available for marketing, some of it going to advertising. But wouldn't it be coolio if some of it went directly into blogger's pockets? I like the feel of it it my pocket!
We designed this program to tap into the pure state of what (as I see it) a blogger is - somebody who, off on their own, has something to say.
If through paying this blogger to blog about a particular product, the company can have it's agenda achieved - then why not?
Well, there are a lot of reasons why not. This takes the blogger out of being a commentator or analyst, and makes them a spokesperson or endorser.
Of course, if you really love blue Jello, there is nothing wrong with saying so; and there is nothing wrong with the makers of Jello buying an ad on your site since you write a lot about food. But there is something wrong with writing about Jello (at least in an completely false way) if in fact you hate it, but the marketers want the readers of your blog to get a different message.
There is a thin line between propaganda and marketing-facing editorializing, and we shouldn't cross it or we will lose authenticity and trust.
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October 20, 2004
Posted by Stowe Boyd
I got a press release recently touting the fact that Vonage is selling through the Buy.com marketplace: [via email]
VONAGE® TO SELL ITS SERVICE ON BUY.COM® THE INTERNET SUPERSTORE
Offering its Service on One of the Nation's Leading Electronics E-Commerce Retailers Gives Consumers More Options When Seeking a Flat-Rate Calling Plan
Edison, N.J. & Aliso Viejo, C.A., October 19, 2004 - Vonage Holdings Corp., the leading broadband phone company, today announced Buy.com, the Internet Superstore will sell its services on its Website, www.buy.com. Vonage is pleased to offer its industry transforming calling plans on the nation's leading electronics E-commerce site.
Got me to thinking about interesting ways to package and sell Corante's inventory of ad space, as opposed to doing it the old fashioned way (sales guys calling folks up on the phone and pitching) -- or even the supposedly new way, like GoogleAds or BlogAds.
So I created an eBay Store over the weekend: stores.ebay.com/corante. And I posted the available stock of ads for Get Real and Strange Attractor, two blogs that have had some biggish ad sales recently. For example, starting Nov 1, both Get Real and Strange Attractor have their Premier Ads sold though May, and Get Real's Lead Ad A is sold through the end of February. In the upcoming weeks, we will be adding other blogs' ad stock to the store's inventory, as well as cross-blog sponsorship options.
The options that eBay offers to its sellers are a bit restrictive for what I am trying to do. In the perfect world, I would like to have an ongoing auction starting as soon as I post an ad slot at the store, and completing say two weeks before the ad is going to run, with a "buy it now" price. But eBay auctions are not very configurable: you can't have an auction that runs until a specified date. And even a 10 day auction costs more than the default seven day auction. So I have defaulted to setting a fixed price on each sort of ad.
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September 20, 2004
Posted by Stowe Boyd
An interesting piece by the co-founder of Dotomi, a guy who was a founder of ICQ.
Yair Goldfinger [from Consumers Rule!
If you go to download.com, you will notice that adware and spyware removal software are the two most popular programs, and recent studies show click-through rates on e-mails keep going down. According to a July 2004 Yahoo! study of 37,000 e-mail users, nearly one-half of the people said they found the chore of sifting through junk e-mails more ?stressful' than sitting in a traffic jam. Web users are getting fed up with the bombardment of irrelevant messages every time they log on.
With Jupiter Research stating that spending on e-mail marketing in the U.S. will rise from $2.1 billion in 2003 to $6.1 billion in 2008, just imagine how ineffective marketer e-mails will become. People have stopped opening e-mails they opted-in to receive from their favorite brands, even though they want to stay informed of the marketer's sales or other news based on their self-expressed interests.
So users don't want advertising? Not exactly true. For instance, according to a recent ChoiceStream study of 678 Internet users from ages 18-50, over 80% of these consumers want to receive messages in their advertisements that are based on their self-expressed interests. Consumers want to be in control, and get relevant, timely and permission-based advertising that isn't intrusive (NO Popups) and won't continuously fill their inboxes with sales pitches. How do you build a customer relationship that way?
Back in 1996, when I was part of the team that created the first Internet-wide Instant-Messenger (ICQ), we noticed that users wanted to have control of the communication with their friends - making it permission-based, relevant to them, and timely. This same type of thinking transcends into the online marketing space, where savvy consumers want similar characteristics of "invitation-only" communication with their favorite brands.
Yes. Absolutely. Which is why participatory media will become the wholesale replacement of broadcast style mass media. And email marketing is the worst pollution in the world.
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July 28, 2004
Posted by Stowe Boyd
Apropos of my recent aphorism-- "a brand is no longer a promise, it is an invitation" -- I stumbled across a wild piece at GapingVoid.com:
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July 23, 2004
Posted by Stowe Boyd
I am attending BlogOn (do I ever do anything beside travel to and fro to conferences, you might ask), and one meme continues to emerge from the blog sludge that is being pushed around: how does blogging shift the meaning, perception, and utility of brand?
I maintain that a metaphorical shift of brand is taking place, analogous with the time shifting that real-time communication has engendered. Being able to touch people in real-time has changed everything in business conversation; similarly, moving the positioning of product or service from broadcast into many:many dialogue will force a reappraisal of brand. It will no longer be a promise, as someone stated yesterday in the BlogOn bootcamp, it will be an invitation.
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July 09, 2004
Posted by Stowe Boyd
George Michael, the erstwhile pop star, has closed the doors on a chat room set up at his website, since this "fans" were saying less than fantastic things about him: [from Fans were too chatty for singer]
British pop singer George Michael might have expected some praise from adoring fans when he set up a chat room on his Web site. Instead, contributors complained that the 41-year-old looked old and overweight and criticized his recent music, prompting him to announce Thursday that he is shutting down the forum.
In a message posted on his site, Michael said the negativity was bad for him, his fans and his music. "Those of you that want to carry on the media's work will have to do it somewhere else I suppose," he wrote. "Sorry guys, but that's the way it goes . . . . Peace and Love . . . or nothing at all."
Sounds like Michael has gone corporate, and doesn't want to listen to the market.
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June 17, 2004
Posted by Stowe Boyd
I read a press release about an enigmatic product -- Dotomi Direct Advertising -- that debuted at the recent Ad:tech conference. Take a look:
Boston, MA - May 24, 2004 - Dotomi, an online customer retention leader in one-to-one messaging between marketers and consumers, announced today that President and CEO John Federman will present Dotomi Direct Messaging at the AD:TECH conference in San Francisco on Monday, May 24, 2004. The presentation will be part of the "Slow Balls and Fast Pitches" session, a showcase for the industry's most innovative companies to introduce their solutions to the marketplace.
Dotomi Direct Messaging transforms the relationship between marketers and consumers by opening a one-to-one messaging channel through banner ad real-estate. Dotomi's solution elevates the traditional ad banner space to a personal messaging opportunity, empowering marketers to engage in direct ongoing dialogue with the consumer. By delivering a personal, timely and relevant message that caters to what the consumer has opted in for, Dotomi Direct Messaging breathes new life into a marketer's data.
As a result, marketers can build on the affinity of their brand, increase customer retention and enhance their ability to cross-sell and up-sell by replacing irrelevant messages with personal ones. With Dotomi Direct Messaging, Consumers Rule!. Similar to the benefits of Instant Messaging, consumers now have a permission-based and relevant way to communicate directly with their favorite marketers.
The company was co-founded by Yair Goldfinger, one of the founders of ICQ, so he has thought long and hard about the application of presence-based dialogue between a company and its clients.
The technology is not based on any conventional IM solution, like ICQ, IRC, or the like, but relies on cookies that are left behind by the Dotomi system when users opt-in and register. For exmaple, in the screenshot above, we presume that Sarah has opted into a promotional relationship with Burger King, and whenever she opens any webpage that includes a Dotomi-enabled Burger King ad, that advertisement can be personalized into a message tailored for her.
What is not immediately apparent in the example is that Sarah could click through the ad and become engaged in a dialogue with Burger King representatives, which might be a little more sensible with a different product example, like an car advertisement, or an airline flight promotion.
First Take
Dotomi is a pioneer in what is likely to be the next great thing in advertising. When AOL, Yahoo, and MSN realize that their public IM networks can be repurposed into something like Dotomi's solution, we will see a horse race develop for presence-based marketing. The repurposing of the public networks is simply this:
Today, people log on to IM clients so that they can talk to other people, and the network providers present advertising on the desktop real estate that the IM clients occupy.
This will rapidly be transformed. While people will still log on to the networks to talk to their buddies, through the use of Dotomi-like opting-in at company websites or specially developed ads, the browsing experience will be enhanced. You will see ad banner real estate updated that will reflect your presence, along with a slmultaneous pushing of promotional information through the IM client.
The IM networks will instrument all the ads out there on the web, forming a matrix of enhanced marketing, and making the traversal of websites personalized, and contextualized. It's lunchtime, Burger King knows you're on Atkins, and so your ad will reflect that. The ad that displays upcoming events at Wolf Trap 'remembers' that you like musicals, and a dialogue with a sale representative is proposed. Carmax pushes information to you via IM alerts when a car that matches your needs becomes available.
Strangely, MSN, AOL, and Yahoo seem slow to attack this enormous market opportiunity. Maybe Goldfinger and Federman will wake up the sleeping giants, though.
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February 19, 2004
Posted by Stowe Boyd
Frank Barnako of CBS Marketwatch included the following blurb in today's email blast: "Blogs pay off for Kentucky candidate
A $2,000 investment in advertising on a dozen blogs helped fuel a successful Congressional campaign for Ben Chandler. The marketing effort for the Democratic candidate in Kentucky's sixth district returned $80,000 in two weeks, money that was funneled into radio and cable spots and is credited for Chandler's late surge to victory on Tuesday, Wired news reported. Campaign manager Mark Nickolas figured readers of political blogs, while not in the district, were likely to be interested in the race to help a southern Democrat recapture a seat in the House. Blogs included in the campaign were the left-leading Daily Kos, Political Wire and Eschaton." I am particularly interested in these stories since we are ramping up sponsorships here at Get Real, and I am being asked by potential sponsors for the potential return on investment. Knowlegeable users will seek insightful commentary, and will reject paper-thin journalism. Print is not dead, but knee-jerk, analysis-free journalism is.
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