Corante

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"I can’t think of anything that demonstrates the sovereign nature of the self better than a blog.” - Doc Searls
About the Author
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Stowe Boyd is a well-known media subversive, and an internationally recognized authority on real-time, collaborative and social technologies. His new blog is Message.

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January 16, 2006

/Message - A New Blog

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Posted by Stowe Boyd

Check out /Message, my new solo project. Among other things, I finding out how fast you can go from zero on Technorati, back to something like what I have achieved here at Get Real.

Comments (163) + TrackBacks (10) | Category: Technology

January 12, 2006

The Individual Is The New Group -- Part 1

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Posted by Stowe Boyd

Spread throughout my recent writing, a certain latent idea is lurking, incompletely articulated, which I summarize in the title: the individual is the new group.

About a decade ago, the one of the then-current terms of art for social tools was groupware, and the term was intended to impart the core metaphor: groups need to collaborate, and tools need to be defined with that in mind. As a result, we saw the rise of application platforms like Lotus Notes, intended to counter the flaws of operating systems and applications that were organized around an earlier, less group-oriented metaphor of use.

The central motif of groupware solutions was the need for groups to have a shared repository for online documents, and a collection of communication and collaboration tools to enable a distributed team to collectively accomplish goals. These tools included email, group calendaring, discussion forums, shared to do lists, and real-time support, in the late 90s and early 00s, for instant messaging, chat rooms, and web conferencing.

This model of group collaboration has become the basic form factor of work in many large organizations. However, I have come to believe that this model is being eclipsed by a new epicenter of social context: the individual, rather than the group.

Contrasting group forums with blogging is a good example in which to make the distinction between group- and individual-oriented social tools. In group forums, members of a closed group can post threads and comment on them. It is a closed model. When individuals blog in the open web, trackbacks and comments allow discussions to take place that are -- in many cases -- logically equivalent to forums, but since each individual blogger decides where to turn their focus, and what other blogs to comment on, bloggers are members of many groups at the same time. More importantly, the structure of blogging supports that model directly. In a group forum, you are a member of that one group, and not a member of any others: the fact that you may be a member of other groups is not explicitly supported.

Another driver of this change toward the individual is the rise of instant messaging. I have said many times recently that "the buddy list is the center of the universe 2.0" -- meaning that the presence and real-time proximity of the most critical individuals in our lives is the center of our social interaction. The fact that a particular contact on my buddy list is the member of several groups in my life is less relevant that our social connectedness, individual to individual. While I am IMing a buddy about work related issues, I may veer off into personal issues. I am constantly switching context while in communication with individuals, and real-time communication supports that directly: its natural to do so.

So the groupware model of collaboration, where neatly partitioned worlds are created, and individuals are made to shift context in order to shift from one social thread to another, seems unnatural to me. The primacy of groups and group membership in old-school groupware is outmoded.

The shift to the individual changes everything, and in revolutionary ways. Moving from groupware premises to "soloware" shifts the dialog about standards and interoperability. In the old groupware model, a company would buy a groupware platform and applications, and roll it out across all the users. It was standardized because everyone was using the same rev of the same product. When the issue of interoperability and standards were brought up, it was approached from the perspective of inter-company communication, or different sites within the same company. But in the "soloware" model, individuals may be using completely different tools, and share nothing in common but certain standards. But the glue that connects the dots in the "soloware" world are standards like RSS, IM interoperability, and blog trackback conventions: standards that allow individuals to do their thing, but to allow bottom-up aggregation of their artifacts along social connections. The groups are there, but latent, implicit in the gestural relationships of crosslinking, tags, comments, and blogrolls.

I envision a time where even in the largest organization, our lives as individuals will define the norm for computer-assisted work. The model of "soloware" will displace the 90s ideals of groupware in exactly the same way that the pre-groupware assembly line models were dethroned in the 90s. In our work lives, even in the largest, most conservative companies, we are instantaneously involved in dozens of projects, with teams of people that are constantly changing, with outside consultants and partner companies, and there is no end in sight. When everything fractures away from stable, long-lasting, closed teams toward the exact opposite, what is left are individuals in contact with each other, through soloware: individual needs first, group needs second, by extension.

We are, first and foremost, individuals. The concept that whenever we do something it should be intentionally in the context of a specific well-defined group is outmoded, and was always an approximation of what is really going on, socially. We are involved in social relationships, and what we do with others is always social, but not necessarily part of a group, or only of one group. So, let's put aside groups, and focus on the individual. The groups will follow.

tags: , ,

Comments (44) + TrackBacks (1) | Category: Technology

January 11, 2006

1000 Tags: Tag Advertising

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Posted by Stowe Boyd

I stumbled upon 1000tags.com today (pointer from Tech Crunch), and I think there is something interesting going on there. The company is experimenting with a commercial tag cloud: people can pay to claim a tag exclusively, or can pay much less to share a tag.

[from the FAQ]
Why should I book (buy) a tag?

1000tags.com is - that we know - the very first project that offers booking and buying tags from a "tag cloud". Or in other words, it is the first commercial tag cloud. That means that it could be the proof of concept demonstrating that folksonomies can be an effective way to advertise.

As I understand, 1000 Tags will stop at 1000 tags, so it will be an artifically limited tag cloud -- along the lines of the Million Dollar Page, which was limited to a specific number of pixels.

Hmmm. This seems to hinge on the notion that people would go to 1000 tags as the starting point of a search, which seems strange to me. Perhaps if the people who pay for the placement also present the tagcloud at their websites, if might lead to traffic.

But even if the experiment doesn't directly work, I am sure that tag-based advertising -- either directly, like 1000tags.com is trying to do, or something more implicit, like a tag analysis service that serves up contextual ads -- is something destined to happen.

Comments (38) + TrackBacks (0) | Category: Technology

Social Ethics And Technology Design

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Posted by Stowe Boyd

A thought provoking article on decision making in technology design by Richard Devon, which suggests that technology should be designed more democratically if it is to actually serve many constituencies:

[from SPT v8n1: Towards a Social Ethics of Technology: A Research Prospect by Richard Devon]

Taking a social ethics approach means recognizing not only that the ends and means of technology are appropriate subjects for the ethics of technology, but also that differences in value systems that emerge in almost all decision-making about technology are to be expected. The means of handling differences, such as conflict resolution processes, models of technology management, and aspects of the larger political system, must be studied. This is not to suggest that engaging in political behavior on behalf of this cause or that is what ethics is all about. That remains a decision to be made at the personal level. Rather, the ethics of technology is to be viewed as a practical science. This means engaging in the study of, and the improvement of, the ways in which we collectively practice decision making in technology.

[Pointer from Anne Galloway, who has more to say.]

Comments (35) + TrackBacks (0) | Category: Technology

Nancy Hass on In Your Facebook.com

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Posted by Stowe Boyd

Another page in the on-going hoo-ha about the evils inherent in online social networking, from the New York Times, where Nancy Hass reports on the ways that universities are starting to try to shut down the Facebook because of the fear of cyberstalking, or students posting pictures of themselves that show them drinking, or acting sexually provocative:

[ from In Your Facebook.com - New York Times]

"Every girl I know has had some sort of weird experience," says Shanna Andus, a freshman at the University of California, Berkeley. "Someone gets on a 'friend list' of one of your friends and starts to contact you. They met you at a party or checked out your picture online or went to high school with someone you barely know. It's just a little creepy."

Some colleges have taken action: in October, the University of New Mexico banned access to Facebook on its campus system, citing numerous concerns, including student privacy. Campus officials say they will restore the service for this semester. Mr. Hughes, the Facebook spokesman, says that when the site could not be accessed via the university's networks, half the users continued to sign on through outside networks.


Apropos of this cyberstalking thread, the US has recently enacted legislation that makes cyberstalking a criminal act punishable by up to two years in prison (see Anonymous Trolls, Beware: You Are Breaking Federal Laws). These are more manifestations of the growing conservatism of the web, a trend that has me worried.

Comments (238) + TrackBacks (1) | Category: Technology

January 09, 2006

Guy Kawasaki on The Top Ten Lies of Entrepreneurs

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Posted by Stowe Boyd

Guy Kawasaki continues his streak of killer posts with The Top Ten Lies of Entrepreneurs. At the heart of Guy's list is the strange dynamic that goes on in the entrepreneur/VC dance. VCs are in business to make investments, which is risky. But they must take risks to get the kind of returns they are looking for, which are BIG returns. At the same time they know that not all their investments can be big winners: that's why they have a portfolio and distribute their risk over a bunch of companies. But they have to judge companies relative to the idealized model of a winning company.

Guy's Ten Lies cuts to the heart of this by trying to straighten out the preconceptions of entrepreneurs, which, to cut to the chase, means that you shouldn't tell lies:

  1. Don't lie about yourself and your team. If you dropped out of college because this fleabag company is your dream, just say so. If you were a billionaire, you wouldn't be asking for money.
  2. Don't lie about competition. Don't say it doesn't exist, that no one else can do what you do, that no one else could ever dream this stuff up, or that you have an unshakeable lead on other, larger competitors.
  3. Don't lie about growth rates. Sure, by all means you have to predict growth rates in your market, and uptake of your product. And you have to base those projections on the assumption that your product or service will find willing customers. But don't fall back on "if we only get 1% of ..." or a strategy based on getting every breathing mammal on the planet to buy.

Comments (34) + TrackBacks (0) | Category: Technology

Student Life On The Facebook

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Posted by Stowe Boyd

Fred Stutzman, a PhD candidate at UNC, wrote an interesting analysis of adoption of Facebook by freshmen at that school. Amazingly quick adoption, and potentially sheds some insight into what goes on in the freshman year: people gain a lot of friends.



[from Student Life on the Facebook - chimprawk.blogspot.com]

While the actual number of nodes (the freshmen) in the network did not grow substantially over the course of the semester, the number of edges (friendship connections) in the network did expand remarkably. As the freshmen made friends over the course of the semester, their social network size grew from 144,319 to 373,651 connections. The average number of friends a freshman on the Facebook had on day one was 46, and at the end of the semester, he or she had 111 friends. This might give us a picture of how many friends a freshman might make the first semester of college: 65.

Gets very close to the so-called Dunbar constant (after author Robin Dunbar, of the inestimable Gossip, Groomin, and the Evolution of Language) of 150, the number of people we can maintain relationships with and not forget who are second cousins.

[pointer from Tola Oguntoyinbo]

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Comments (79) + TrackBacks (1) | Category: Technology

January 08, 2006

Peter Saint-Andre Agrees: Boycott Microsoft

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Posted by Stowe Boyd

Peter Saint-Andre joins my call:

[from one small voice]

Boycott Microsoft!

The rebrobates [sic -- reprobates?] of Redmond and the butchers of Beijing.

The New York Times is reporting that Microsoft has, at the behest of the Chinese Communist regime, removed the weblog of Zhao Jing (who blogged under the pen name "An Ti") from its MSN Spaces service, without even providing him with the deleted files. A while back Microsoft was keen on calling Linux and other open-source software a form of communism -- I guess now we see who the true communist sympathizers are (perhaps it's because both Microsoft and the Communist Party are dinosaurs). Does Microsoft think that its much-touted freedom to innovate implies the freedom to censor? Stowe Boyd is right: it's time to boycott Microsoft.


Update: 8 Jan 2006 9:40am -- Found another advocate of boycotting Microsoft, Peter Wall. I guess I am still amazed that there isn't a demonstration in front of the company's headquarters.

Comments (40) + TrackBacks (0) | Category: Technology

January 07, 2006

Jeneane Sessum Making A Move?

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Posted by Stowe Boyd

Considering the changes I have been going through lately, I am very sensitive to nuance. But You do not have to be Zato Ichi or the Daredevil to read someting into Jeneane Sessum's declaration of independence:

[from ALLIED by Jeneane Sessum: I'm Not at The Content Factor]

Although my name and bio currently appear on the site, I am no longer associated with The Content Factor. As I've indicated previously, information relative to my business can be found on my current sites: www.jsessum.com and www.sessum.com, and the number of blogs and other publications I write for.

I wish J success and happiness in whatever she turns her hand to.

Comments (4) + TrackBacks (0) | Category: Technology

Lotus Notes Sucks

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Posted by Stowe Boyd

I noticed the "Lotus Notes Sucks" meme has resurfaced and is actively being pushed under by various Notes stalwarts (see here and here), principally because of the Lotus Notes Sucks website:

[from Lotus Notes Sucks]

Why does Lotus Notes suck? Except for security, the reasons include:

  1. The user interface is by far the worst there is for professionally written software. This doesn't mean every other email application is good, just that Lotus Notes is terrible. Having used about a dozen email applications over the years, I can authoritatively state that Lotus Notes is the worst. Which email applications have I used?
    • Unix mail
    • Zmail
    • Pine
    • Some ancient WordPerfect product from the early 1990s
    • Outlook
    • Outlook Express
    • cc:Mail
    • And others I can't remember.

  2. It displays useless and incomprehensible error messages.
  3. Lotus Notes is slow, ugly-looking and violates all sorts of GUI conventions.
  4. It deletes mail messages when you don't expect it to.

It a confusing, horrible mess. It is truly awful. I don't use Lotus Notes for anything but email—and only because I have to. I avoid using Lotus Notes as much as possible. Its scheduling, calendar, messaging, to do list—everything about it just sucks. Don't take my word for how much it sucks. Go to the examples! The examples show flaws from Lotus Notes version 5.0.8.

The author is purportedly an employee of some company where he is forced to use Lotus Notes, and it really, really irks him. Bad.

The defense of Lotus Notes is jui-jitsu-like, requiring agility and indirection. The argument runs like so.

Lotus Notes is a great technology/product. It was designed to be a platform on which collaborative applications can be developed, to do all sorts of things. It, as a result, has a very complex and sophisticated core, which is truly a marvel to behold, if you are the sort of person -- tool developer, for example -- who can appreciate such things. It isn't fair to evaluate Lotus Notes, the platform, based on the email and calendar applications that run on that platform. They may be less than wonderful, but Lotus Notes is great.

This is a lot of mealy-mouthed bait-and-switch.

First of all, Lotus Notes is a hog. It is huge, an application platform with pretensions of being an operating system. Ozzie, the architect behind Notes, clearly decided that the operating systems in wide use at the time of its design, just before the rise of the Web, were based on the wrong model, and he decided to rectify that (like he tried to do again, later, with even less success with Groove... although he managed to sell that to Microsoft. Go figure.). What were the flaws he wanted to fix? In a computer network, people will naturally create local files on their PCs, and this is an impediment to collaboration. But the operating systems know nothing about human striving toward collaborative goals, and they make it difficult to share files and the information within them effectively. And so, the answer? A big collaboration platform, that will support collaboration by putting a big, fat, slow abstraction layer above the operating systems being used.

And oh, by the way, let's stick an email solution on there too. And a calendar.

The problem is, in the world of the 90s and into the present day, email was the centerpoint of everything, even for people using Notes... because most people in the world don't have Notes, and you need to collaborate with them, too.

So, naturally, Notes The Platform is judged by comparison with alternative solutions that allow you to communicate and coordinate with anyone, anywhere... not just with other users of the same collaboration product you are using. The point that is missed by the Lotus Notes advocates is that people want to be able to communicate, collaborate, and coordinate with anyone, not just those who are using the same programs as them. That's why email was the killer app of Web 1.0 -- it worked that way. And Notes has fallen by the wayside, an asterisk in the collaboration chronicles, but all being said, not really very successful -- aside from the acquisition by IBM as a counter to Microsoft's enterprise email dominance.

[An aside: I happened to be in the IBM headquarters the day that the Lotus acquisition was announced, walking around with a Lotusphere PC bag, and I didn't understand for several hours why people where giving me the thumbs up as I walked around.]

Ozzie was right and he was wrong. Yes, the OSes of the day were badly designed with regard to our need for collaboration; but building a big, fat, slow platform to build collaborative apps on is the wrong approach. Even building a small, not so slow platform is the wrong approach. The right thing to do is to build collaboration into the apps that people are using. Or build small, focused collaborative apps that do one thing right. This is one of the lessons of Web 2.0.

Of course, today, we have the modern web infrastructure to exploit, and better OSes, and more bandwidth, and faster PCs. So I am willing to cut the Notes guys some slack since they were developing back in the pleistocene, but I still think they took the wrong fork in the road. That's one of the reasons that something as uncollaborative as Outlook kicked their ass, no matter how much "better" of a platform Notes was.

Comments (22) + TrackBacks (3) | Category: Technology

January 06, 2006

OpenBC Integrates Skype, Sort Of

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Posted by Stowe Boyd

OpenBC, the professional social networking solution, today announced that Skype is now integrated into each user's contact page, if they have created a Skype account and entered that information into their profile. This mechanism enables all Skype communication: IM, voice, but not video as far as I can see.

openBC_Skype.png

However, I couldn't get the Skype call to work. I even reinstalled the most recent version of Skype for Mac OS X. Everytime I hit the 'chat' or 'call' button I was taken to a download page within OpenBC, and when I clicked to download the 'Skype Setup' file, it turned out to be a MS DOS exec. Obvious Windows bias, but I presume it works for Windows users.

Looks like this is major theme: the integration of real-time communication capabilities into social platforms. I just wrote about the Newsvine blogging community that includes real-time chat on every blog post. Expect to see more of this.

[update: Only a few minutes later, I am reading about Nuvvo, a new AJAX-based learning management system, and it has announced Skype integration as of 4 Jan. Wow. It's happening everywhere. tags: ]

[Update: 7 Jan 2006 -- Bill Liao of OpenBC left this comment:

Hi Stowe,

Couple of points;

We love macs and I am a MAC user and we have a mac in the devcentre.

Skypes Mac Client is behind the PC one so there will be updates to the site for mac once we lay our hands on a later version and figure out how the mac client works for external calls.

The video for skype video is automatic once you are in a voice call there is no separate video call call function that is in the skype: call.

The video does not yet work for the skype Mac or Linux builds and I am told it is coming soon.

Hope that clarifies what is going on.

Bill

My point is that OpenBC should clearly state the situation re: Mac users, so other won't go through the fruitless attempt to try to use Mac Skype with OpenBC.]

Comments (40) + TrackBacks (1) | Category: Technology

First Take: Newsvine

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Posted by Stowe Boyd

I was invited to the beta of Newsvine, an extremely interesting and fully-featured blog community.

The basic concept is to harness the swarmocracy of infovores and put it to work. Users are given the ability to vote on the importance of any stories that they read, either from syndicated news sources, users posts, or 'seeds' -- references to stories or posts outside Newswire. This screenshot is a 'seed' that I created:

newsvine1.jpg

The most popular stories work their way to the top, like the model at Always-On-Network, which is the community that this is most likely to be compared to.

I created a post in my new blog in only a few seconds, and fooled with the embedded chat rooms, which is an idea that I think is long overdue. However, since I had no one visiting the post, I was merely talking to myself. But the notion has real merit in a situation with more readers.

newsvine2.jpg

As I suggest in the post at Newsvine, I was worried about the business model. Do Newsvine users own their posts? Are the going to get a share of the action? So I went and looked at the user agreement:

[from Newsvine - Newsvine User Agreement] User Content

By transmitting or submitting User Content to the Site, you hereby (a) grant Newsvine a non-exclusive, irrevocable, royalty-free, perpetual and fully sublicensable and transferable right to use, reproduce, modify, adapt, translate, distribute, publish, create derivative works from and publicly display and perform such User Content throughout the universe in any media, now known or hereafter devised; (b)grant Newsvine, its affiliates and sublicensees the right to use the name, identifier, or any portion thereof, submitted in connection with such User Content, if they so choose. You represent and warrant that (i)such User Content is either original to you, or all third party rights have been fully cleared for use as contemplated by this Agreement; (ii)the User Content does and will not, in any way, violate or breach any of the terms of this Agreement or the Code of Conduct, and (iii)Newsvine shall not in any circumstance be required to pay or incur any sums to any person or entity as a result of its use or exploitation of the User Content unless otherwise agreed by Newsvine.

Without limiting the foregoing, Newsvine reserves the right to use the User Content as it deems appropriate, including, without limitation, deleting, editing, modifying, rejecting, or refusing to post it. Your submission of User Content is subject to the terms our Code of Conduct. Newsvine may, but is under no obligation to, offer you any payment for User Content that you submit or the opportunity to edit, delete or otherwise modify User Content once the it has been submitted to Newsvine. Newsvine shall have no duty to attribute authorship of User Content to you, and shall not be obligated to enforce any form of attribution by third parties.

If it is determined that you retain moral rights (including rights of attribution or integrity) in the User Content, you hereby declare that (a) you do not require that any personally identifying information be used in connection with the User Content, or any derivative works of or upgrades or updates thereto; (b) you have no objection to the publication, use, modification, deletion and exploitation of the User Content by Newsvine or its licensees, successors and assigns; (c) you forever waive and agree not to claim or assert any entitlement to any and all moral rights of an author in any of the User Content; and (d) you forever release Newsvine, and its licensees, successors and assigns, from any claims that you could otherwise assert against Newsvine by virtue of any such moral rights.

Hmmm. Seems fairly draconiam. They have rights to use everything, for ever, and the right to censor you or block you altogether. But that might be acceptable if they are paying me. Are they? It looks like they are:

[from Newsvine - Newsvine User Agreement] Advertising Payments

Advertising Revenue. Our services may permit registered users to post User Content to a portion of our Site that is identifiable by a third level domain name selected by the user (username.newsvine.com) called a "Subdomain". [this is the user's blog, although not named as such] As with other areas of our Site, we may post advertisements in the Subdomain ("Ads"). In the event that we post Ads of a third party to a user's Subdomain, we will pay users as follows:

  • ninety percent (90%) of the Net Advertising Revenue derived from a Subdomain that we receive from third parties (the "User Earnings") will be paid to the registered user of that Subdomain;
  • ten percent (10%) of the Net Advertising Revenue (the "Referral Earnings") will be paid to the registered user (if any) that the Subdomain's user listed at registration or that we have otherwise identified as the party that referred the Subdomain's user when the account was set up with Newsvine.

In the event that a referring party is not identified, Newsvine will retain the Referral Earnings. For purposes of this User Agreement, "Net Advertising Revenue" means (a) the amount actually collected by Newsvine from a third party for each page view or impression of an Ad, (b) less any allocated overhead costs, commissions, fees paid to third parties, taxes, bad debt, returns, discounts, royalties, credits, and any other costs and expenses arising from the sale and placement of such Ads.

Payment Terms and Conditions. Within 45 days of a user's request, we will pay the User Earnings and Referral Earnings that have accrued to a user's account for any period in excess of 30 days. In other words, a user is not eligible to receive payments for an Ad displayed in a Subdomain until at least 30 days follows the display of the Ad and we receive payment from the advertiser for that Ad. Further, we shall have no obligation to pay User Earnings or Referral Earnings until and unless such earnings exceed $10 in the aggregate. All payments will be made in U.S. dollars by PayPal where possible or otherwise by check or other method selected by us. Checks will not be issued for amounts less that $50. As a condition of payment, you agree that if you fail to cash any check or otherwise collect any amount payable to you within one hundred eighty (180) days of the date payable, then our obligation to pay such amount shall be void and such amounts shall vest in Newsvine. You should regularly access and review your account to monitor accrued and payable amounts.

Only active user accounts are eligible to receive payments. If a user does not log in to his or her account for a year or more, the user account will be terminated and any accrued earnings will be forfeited. If a user terminates his or her account for any reason or if we terminate the account for cause (including violations of this User Agreement or our Code of Conduct), any accrued earnings that the user has not yet redeemed or requested for redemption will be forfeited. Once an account is terminated, any correlation between the terminated user account and any other existing user account is terminated so no further Referral Earnings will be paid.

No Guarantee. Newsvine does not guarantee that any user will receive any minimum level of payment as a result of the placement of Ads on our Site. Newsvine has sole discretion as to the selection and placement of all Ads and the look and feel of the Site, including any Subdomain. Earnings are paid as an incentive for the continued use of our Site and are not in consideration for the submission of any User Content. We reserve the right to add, remove, modify, rename, move, delete or discontinue the Subdomain or any Materials or User Content therein at any time in our sole discretion. We further reserve the right to change or discontinue the payment of Earnings or Referral Earnings at any time. Your continued use of our Site and maintenance of an account with us after any such change will constitute your acceptance of the new terms. In the event that you do not agree to such change, your sole and exclusive remedy is to cease using the Site and to terminate your account with us. Any such termination will not alter any of our rights under this User Agreement, including our license rights described above.

All of a sudden it looks a little more interesting. If I post within Newsvine, and thousands of people a day come to my site, I could potentially get 90% of the ad revenue. Just as important, it's a referral game: if I bring others into the fold, I make 10% of their ad revenue (if I read the legalese correctly).

A fully featured, web 2.0 era blogging community that includes reputation, ranking, real-time chat, tagging, and 'seeding', on top of a business model that encourages people to add their value to the swarm and to bring others in... looks like it is hitting many of the important buttons.

The challenges for Newsvine?

  1. The cost of transitioning if you are already blogging 'in the wild' on Typepad or Wordpress -- in my case, I have thousands of posts that I don't want to abandon. They would have to develop an import capability to convince others like me to come inside.

  2. The possibility of censorship -- a real problem.

  3. Changing people's way of doing things -- I buy in on the unified field theory of active readering, where you read, tag, bookmark, and post all in one unbroken context, but this is one of those cases where you have to 'move' into the community to get the benefits it offers, even while you are already invested in the community outside Newsvines walls.

[An interesting idea occurs to me: what if Newsvine were willing to provide a context in which blog networks could operate as independent companies? They would in essence be acting as a landlord and business partner, since they would be driving the marketing and ad network side of things, and then the blog networks could simply leverage their blogging and develop an independent brand identity under the Newsvine tent. They would have to modify things somewhat, and perhaps provide some specific tools to support the networks, like branding of networked blogs, but otherwise it would assist the growing number of blog networks that are springing up on all sides.]

At any rate, I am going to watch Newsvine closely. I have come to really like the tech.memeorandum style of blog 'piling on' although I do agree with Nicholas Carr's recent criticism of the too tight and too narrow selections of stories there. Shouldn't there be hundreds of tech stories of interest, not just a dozen or so? But the fact that memeorandum readers can't rate what they are reading explicitly is a real flaw, from my perspective. So, I favor the Newsvine model in that regard, although the contributors at memeorandum are those with big reputations, and no small fry... which has both positive and negative characteristics.

This then may turn out to be a question of democratic and open sourcing versus autocratic and closed. On one side, we have memeorandum, Corante Hubs, and other solutions that start with a roster of highly successful writers and then use a closed algorithm or editorial decisions to determine what's hot or not, while on the other side we will see Newsvine and other swarm-based communities, where everyone -- in principle -- starts on an equal footing and everyone -- before the karma gets baked in -- has an equal voice in deciding what's interesting or not. The power laws suggest that relatively soon it might not matter, since karma will accrue, and the best writers will rise to the top. But when the system is open, and is based on collective decision making, the results are likely to not only be different, but better.

Comments (7) + TrackBacks (0) | Category: Technology

Should We Drop The Term "Web 2.0"?

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Posted by Stowe Boyd

I let the poll run a few weeks, in a sense hoping the tide would turn my way, or that we would at least get a majority for on side or the other, but here's we we stand:

pollresults.png

A little more than half of the respondents to the poll think we should drop the term "Web 2.0" but I don't care, I still plan on using it anyway. As I said at the outset, it is a useful abstraction.

Comments (34) + TrackBacks (0) | Category: Technology

January 05, 2006

Om Malik on Microsoft URGE

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Posted by Stowe Boyd

Om Malik cut right to the chase regarding the Microsoft CES announcement of partnership with MTV on URGE:

[from Om Malik on Broadband : » In Digital Music, Its Gates Vs Jobs]

So in the end it will boil down to what is by now a familiar story: Bill versus Steve, Microsoft (add partner name here) versus Apple, windows media versus iTunes, some device (add brand name here) versus iPod. Justin Timberlake versus the Gorillaz! Dominatrix in pin stripes versus Diva in a black turtleneck.

Who will win? Not sure, but here is one thing which works against Bill G: coolness is not part of his company’s DNA, I mean Justin Timberlake for god sake! Even old farts like me know, he is sooooo over! What works against Apple? Steve being Steve; keeping the ecosystem closed. Come on, even the toughest bouncer outside the hottest club, once in a while lets the plebs in. How about some love for Sony and Sonos? Nothing for nothing, 2006 is shaping up to be a great year: there are skirmishes everywhere and since this is a sequel, well, let the popcorn pop, and enjoy the show!

2006 will be a bad, bad year for Microsoft. This will be another fizzle, since the iTunes/iPod dominance can't be shaken up by partnering with a tired TV channel. On other fronts, Microsoft's partnership with Palm has led to a annoyingly designed Treo (see David Pogue's review: A Marriage Not Made In Heaven) for another place where Microsoft partnerships come up with a mule, not a racehorse.

The imminent Kaliedoscope (the souped up Mac Mini that will become the entertainment hub for the living room) is going to sideswipe Microsoft like a velociraptor tearing into the side of a much larger, less agile T. rex.

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Ice 2.0

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Posted by Stowe Boyd

"Eskimos agree, Ice 2.0 provides a rich user experience." - Doug Hatfield

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Technoranki

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Posted by Stowe Boyd

Courtesy of Tom Coates, I stumbled across Technoranki:

[from technoranki.com - blog rankings - home]

What is technoranki?

Technoranki is a blog ranking service. We make a range of measurements for all the blogs in our database (which currently holds over 3000 blogs), calculate a score for each one, and then order and rank them. Our ranking results are available to third-parties via our web service API, and will soon be published live too.

Technoranki is more of a scientific experiment than anything else. Current blog ranking systems all have failings; we hope to work out a way to rank blogs fairly and accurately.

To summarise, this service is experimental and still in development. There is still a little bit to do behind the scenes, and then we can start work on this public-facing side of the service.

I have been been hoping for a service that allows the user to determine what is more important in blog rankings. Are you more interested in finding an authority that has been blogging on a topic for a long time? Or someone with many comments or trackbacks? Or someone extremely focused on a particular subject? Weed out those associated with traditional media outfits? Bloggers in a particular geography?

It would be great if Technoranki, or someone else, would just expose the factors on a dashboard and let me turn the dials.

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First Take: Clipfire

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Posted by Stowe Boyd

A pointer from Steve Rubel led me to Clipfire, a social search shopping app that helps users find good deals:

[from About Clipfire
]

Clipfire is powered by you.

Clipfire searches websites and products submitted by users. Users can search submitted sites and products and "clip" the ones in which they are interested. It is easy to find the best deals because clipped products show up higher in search results than those that have not been clipped.

As I have said many times (see here), in the future, all ecommerce will be socialized. Clipfire is another example of how we will be able to harness our own collective knowledge to take advantage of variability in the markets for goods and services.

I glanced at the service, and it has a very minimal and clean interface, but it is difficult to judge how good the results are without comparing it with other deal-finding solutions. The benefit of the social approach to search is that as more people join the service and use it, the better it will get. Until that time... who knows?

I already noticed one problem: costs of various products are not normalized to the end users currency. I saw deals for London hotel stays provided in pounds, for example. And the cost of goods are embedded in the text associated with the deal, not pulled out as a primary attribute. There is as a result no way to sort by price, which seems an obvious thing to do.

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January 04, 2006

Sunrise: A Brand New Day For CRM

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Posted by Stowe Boyd

Jason Fried of 37signals swore me to secrecy a few months back when I interviewed him for the upcoming New Visionaries series. One of the secrets was Sunrise, the company's now-announced but as yet unreleased CRM solution:

[from Sunrise: 37signals' CRM tool for small business is coming soon - Signal vs. Noise (by 37signals)]

Sunrise is a CRM-ish tool for small businesses. We’re aiming to change the small business CRM market with Sunrise in the same way we changed the small business project management and collaboration market with Basecamp.

What exactly do we want to change? Well, from our vantage point the current CRM offerings for small business are 1. Too complex, 2. Too confusing, 3. Overkill, 4. Detached from the real experience of a small business (aka too “enterprisey”), and 5. Ugly. We’re on the case.

I predict, just based on 37signals history and Jason's handwave during our meeting that Sunrise will have a similar impact on the CRM space that Basecamp has had on project-based collaboration: monumental.

And, oh, we chatted about Campfire, too, but I can't talk about that yet. Huge.

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David Tebbutt on Scoble's Future

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Posted by Stowe Boyd

Robert Tebbutt referred to a recent piece of mine (see Living In The Shadow Of Clogs) as being apocalyptic in tone, when I was concerned with the inherent conservatism of corporations with regard to public speech of their employees.

Tebbutt goes on to zoom in on the role that Robert Scoble has played for Microsoft, but suggests that perhaps its time for Robert to move on to other things:

[from Teblog: Corporate blogging: stifling the individual]

Robert has acquired significant personal power. A 'wrong' word now can have a serious impact on his employer or on anyone else he sets his sights on.

Such is Scoble's power just now that Microsoft would have to be extremely careful how it handles him. He is spending lots of time travelling and glad-handing and being the star of 'geek dinners' (ugh!) Perhaps this is Microsoft's way of "letting him go" - encourage the guy to build such a huge personal brand, that he will decide that "outside" is better than "inside".

Problem solved.

Scoble doesn't agree, which is little surprise even if were contemplating a new career outside of Microsoft.

Robert has become a celebrity -- no offense intended -- based on the unique and pivotal role he has had in the 'opening up' of Microsoft, to the extent that he has been able to do that. His fame and influence are not principally derived from his great writing, deep expertise in software development and design, or a unique genius in marketing, like other highly regarded tech bloggers. As a result, Robert is unlikely to use the fame he has gained to take a full-time editorial/writing gig at The New York Times, a teaching job at Columbia, or launch a new Web 2.0 start-up. He could stay on the road, flogging his new book, and capitalizing on his notoriety in that age-old American fashion: the speaking circuit. He has done a lot of that over the past years, although I believe it has largely been done gratis, subsidized by Microsoft largesse.

Robert is a bright guy, very hard working, and has enabled great things in the world of blogging. It's a shame -- from my viewpoint -- that he works for Microsoft, and that he will be typecast for decades to come, if not forever, as the 'Microsoft blogger' instead of whatever he will be doing for the next 20 years... which I can't believe will be blogging for Microsoft.

And don't forget the newest flap -- Microsoft censorship of MSN Spaces Chinese Bloggers -- where Scoble was initially outraged, and now chastened for acting like a blogger:

Working in a big company is interesting cause there are lots of moving parts. Tracking them all down is difficult, especially when you have a full day of meetings and other things to do and when the stakeholders of the decision you’re trying to find out about are on the other side of the world in a time zone opposite of ours.

Blogger time isn’t that easy to live with when you work in a big company. That’s not an excuse, but just a fact. Already there are plenty of people who took me to task for reacting like a blogger and not waiting until I had checked with all the parties. Truth is this thing was going supernova already (it was on Instapundit before I even knew about it).

I have been talking to lots of people today, though, inside and outside of Microsoft. In every instance they asked me to keep those conversations confidential. Why? Cause we’re talking about international relations here and the lives of employees. I wish I could go into it more than that, but I can’t. Not yet. See, it’s real easy as Americans to rattle the door and ask for change, but we don’t live there. Saying “give them the finger” isn’t that easy when there are real human lives at stake. And I don’t need to spell out what I’m talking about here, do I?

One thing I’ve heard is that we spell out our terms of service very explicitly on MSN Spaces. Here in the United States we pull down stuff too at government request, like child pornography or other illegal content.

Being in the content business is not an easy one, that’s for sure.

I’ll pass more along as I can.

Sounds like a corporate-speak post, to me. Yesterday, I said this episode might be the one where Robert gets crushed. It is starting to sound like something like that is happening, or at least he is getting squelched.

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January 03, 2006

Blog Network Rank

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Posted by Stowe Boyd

I was exploring the Blog Network List :: The Comprehensive Blog Network Rankings which has a very interesting blendo model of developing blog rank based on a large number of measures:

The blog rank index consists of the following metrics: Technorati rank, Technorati blogs, Technorati links, MSN Search pages indexed, MSN Search links, Yahoo! inlinks, Yahoo! pages indexed, Google backlinks, and Google pages indexed.

In the event of a tie with the blog rank index, we use the Technorati rank as a tie breaker.

I discovered that Get Real is ranked 51 of all blogs that are part of networks! Cool!

blognetworklist.png

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Wil Shipley on I Invite You To WINE

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Posted by Stowe Boyd

Wil Shipley wrote an interesting post that invites other programmers to join him in getting WINE (an open source implementation of the Windows API) to run on Mac OS X. He predicts that with the coming combination of Intel-based Macs and a working WINE implementation, people that stick with Windows because of specific Windows apps -- especially games -- will be able to switch:

[from Call Me Fishmeal.: I invite you to wine.]

When Wine for OS X comes out, it is going to be the end for Microsoft. The actual end. Because nobody is going to want to pay for Microsoft's increasingly draconian licensing for Windows even as Window gets crappier and crappier. What's the average time from plugging in a Windows machine to it getting its first virus? 7 minutes? Windows has kinds of viruses Mac users have never even dreamed of.

His post reads like a recruiting poster: "Get on this project now. Get it headed in the right direction (dump X11, run under Finder/CoreGraphis). Get the glory. Get the job. Get the girl."

But I have to admit, after trying to run Virtual PC on my Mac for the last few months JUST to run Quicken Professional I would certainly welcome running it as a WINE app instead. And it would be the final answer to all those people -- like Russell Beattie, who just switched back to Windows -- who argue that the hot apps are released on Windows first. I am going to keep my eyes on this one.

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Who Owns Wifi?

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Posted by Stowe Boyd

Boston globe story about Massport -- they run Logan airport and other transportation sites -- attempting to monopolize wifi spectrum at the airport. This has much larger ramifications: who owns wifi?

[ from Sides chosen in Logan WiFi battle - The Boston Globe by Peter Howe]

Soon after activating its own $8-a-day WiFi service in the summer of 2004, the Massachusetts Port Authority, which runs Logan, ordered Continental and American Airlines to shut down WiFi services in their Logan lounges. Massport also ordered Delta Air Lines Inc. not to turn on a planned WiFi service in its new $500 million Terminal A that opened last March.

WiFi, which is short for wireless fidelity, offers Internet access at speeds of up to 11 megabits per second over unlicensed airwave channels, within ''hot spot" zones up to 300 feet in radius covered by small Net-connected transmitters. At Logan, subscribers get some free content, including flight and weather information, but have to pay $8 for a 24-hour access to the full Internet.

Massport has consistently argued its policy is only trying to prevent a proliferation of private WiFi transmitters that could interfere with wireless networks used by airlines, State Police, and the Transportation Security Administration. WiFi service providers are free to negotiate so-called roaming deals, Massport officials say, that would let their subscribers who pay for monthly access use the Logan network. But major providers including T-Mobile USA have balked at Massport's proposed terms, saying the airport authority seeks excessive profits.

''What Massport is trying to do is create a monopoly on unlicensed spectrum in the airport, and we think it's blatantly contrary to federal law," said Joe Farren, a spokesman for CTIA, which represents wireless carriers including Verizon, Cingular, and Sprint Nextel. CTIA recently disclosed that it has begun informally lobbying the FCC to overturn the Massport WiFi ban, and is preparing to step into the FCC case officially this week, Farren said.

The FCC has been reviewing the Continental-Massport case since July, but has given no indication of how soon it might issue a ruling.

Closer to home, Massport's position has also prompted opposition from Partners HealthCare System, parent organization of Massachusetts General Hospital and Brigham and Women's Hospital. Partners is rolling out many new wireless-based systems for doctors and nurses to check patient records, enter medical chart data, and order prescriptions. Rickey L. Hampton, Partners's wireless communications manager, said the hospitals are worried that if the FCC upholds Massport's ban on airport tenants offering WiFi, it could set a precedent for landlords who lease space to Partners. ''We believe the impact could extend far beyond the aviation industry [and] have a chilling effect on unlicensed wireless technologies as a whole," Hampton said, by empowering virtually any landlord to shut down tenants' wireless networks.

And not just landlords, but perhaps any other property authority? Like my housing association?

This is a terrible precedent, and pushed us directly in the wrong way. I am an ardent believer in free municipal wifi as probably the single best investment that American can make in its future. It will remove one of the most basic barriers to access for the poor, as well as sparking local involvement through ubiquitous access. But where are the visionary leaders who will push this to a national discussion? Municipal wifi will make these sorts of issues moot. Why doesn't the Mayor of Boston join this discussion, or the Governor?

And, more important, as we look back on Katrina and other disasters, a well designed wifi mesh (with redundant cells, battery and generator backups) could allow all sorts of grassroots disaster recovery. But, oh I forgot, talking about disaster preparedness is so last year already. At least until the next one hits.

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January 02, 2006

More on Kaleidoscope

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Posted by Stowe Boyd

MacDailyNews has more dope on Apple's Kaleidoscope:

[from MacDailyNews - Apple and Mac News - Welcome Home

Apple’s .Mac service has increased the data transfer capacity from 10GB per month to 1024GB (a terabyte!) per month for select users in what may be a methodical rollout to all .Mac users and a sign of something(s) to come at Macworld Expo.

MacDailyNews reader "Snapper" has informed us of the change to his .Mac account as of December 31, 2005.

.Mac user "alphamatrix" has a screenshot of the new .Mac bandwidth capacity here. [Attribution: Om Malik]

Om Malik writes, "The increase in bandwidth for transfer perhaps has been inspired by people wanting to back-up their videos (purchased at iTunes store) or perhaps this is the beginning of something new: like an online PVR?" Full article here.

Apple's .Mac features list does not currently show the increase, it still states: 10 GB of data transfer per month.

Think Secret recently detailed how the new Kaleidoscope online storage approach will satisfy nervous media execs about the security of their content:

[from Think Secret - Road to Expo: Apple's new media experience coming soon

In an effort to appease media companies wary of the security of digital rights management technology, Apple's new technology will deliver content such that it never actually resides on the user's hard drive. Content purchased will be automatically made available on a user's iDisk, which Front Row 2.0 will tap into. When the user wishes to play the content, robust caching technology -- for which Apple previously received a patent -- will serve it to the user's computer as fast as their Internet connection can handle. The system will also likely support downloading the video content to supported iPods but at no time will it ever actually be stored on a computer's hard drive.

This also circumvents some of the flaws in the current iTunes purchasing model. I buy music on iTunes, but if for some reason I lose the downloaded files -- through a hard drive crash, for example -- I might have to buy it all again, unless I have backed it up somewhere. Ultimately, Apple and others moving into the online PVR space will be well-served to rent us low-cost online storage, as well as simply keeping track of what we have licensed. Shows that we have licensed, but have not viewed for a long time could simply be deleled locally, in out online iDisk storage, only to be replaced on-demand when users seek to access them.

[pointer from Judge Bork]

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Russell Beattie Switches Back To Windows

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Posted by Stowe Boyd

Just as I write a post predicting 2006 is the year of the Mac, Russell Beattie gives up on Mac, and defects back to Windows:

[from Russell Beattie Notebook » Going Back Downstairs]

Even though Apple is switching to Intel processors, I decided it still isn’t the right platform for me. First, Apple hardware is more expensive (I can’t believe the power of the Windows machine I got for $850), and secondly the Mac OS will still always be mostly an afterthought in the tech world. This is really the main issue. I always want to play with the latest and greatest tech, and that stuff almost always comes second to the Apple platform. Secondly, as someone in the software and services industry, I need to really understand how 95% of my customers work on a daily basis. Even just using Macs for the past year, I’ve found myself farther and farther away from the mainstream and that’s a very bad thing. Does this or that mobile phone or consumer electronics device work well with people’s Windows computers? I need to know.

Also, hey, I have to admit I’m more comfortable on a Windows platform still. Having used the Windows 95 interface since late 1994, we’re going on well past a decade of familiarity of how things work. And I know how to fix problems when they arise, etc. There are still many, many things I loathe about Windows and Microsoft, but there’s only so many battles you can fight. Microsoft isn’t going away anytime soon, and neither is Windows. Just remember: “msconfig”, Cygwin, and McAfee are your friends.


Its kind of bad timing, though considering the WMF virus security issue that's raging right now, as a reader comments in Beattie's post. [Update based on Scoble's observation that WMF is not a virus, but just a security flaw that allows viruses to work.]

And Russell is right, at least when he says that Microsoft isn't going away soon and neither is Windows. They will be here forever, its just not the place where the fun stuff is happening. Russell's analogy -- the two story party with all the action downstairs where 95% of the party goers are, and a quieter, cooler 5% upstairs -- is missing the actual dynamics of what's happening now. Windows v Mac is only one corner of the larger marketspace for software. The hottest activities are where people are looking at the Web as a platform, and your PC (Mac or Windows) is just the OS for your device. Web 2.0 is all about the web as platform!

At the same time, I think Mac OS X is simply superior to Windows vis-a-vis user experience. I am a user experience bigot, so that decision is simply obvious. If you are motivated by which games you can play, well, that's a different set of criteria. As I said in a recent post, I will leave it to the Apple guys to figure out how/when to get into making game machines, if ever. But I am not a gamer, so it's just not a consideration for me.

Scoble wants to get Vista into Russell's hands. Vista may become the winner on tablet PCs (at least until Apple makes one), but my arguments from last week (2006 Prediction #1: The Year Of The Mac) about the upcoming Kaliedoscope -- the retooled Mac Mini/DVR solution -- still stand. I believe that Apple will be able to pull together the threads to rework the entire concept of video entertainment just like iTunes/iPod has done with music. And that will lever a wholesale reappraisal of the suitability of Macs for consumer and business use alike.


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December 30, 2005

2006 Prediction #1: The Year Of The Mac

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Posted by Stowe Boyd

Yet another enormous Windows security mess, just before the New Year:

[from Windows Security Flaw Is 'Severe' by Brian Krebs/Washington Post]

A previously unknown flaw in Microsoft Corp.'s Windows operating system is leaving computer users vulnerable to spyware, viruses and other programs that could overtake their machines and has sent the company scrambling to come up with a fix.

Microsoft said in a statement yesterday that it is investigating the vulnerability and plans to issue a software patch to fix the problem. The company could not say how soon that patch would be available.

Mike Reavey, operations manager for Microsoft's Security Response Center, called the flaw "a very serious issue."

How long will the 1990s positioning of Windows last, given this sort of nonsense? Why do businesses cling to the idea that the Microsoft stack and Outlook/Exchange are essential cornerstones of modern business life?

I predict that 2006 will be a time when it becomes increasingly obvious that businesses are going to move away from Microsoft, and not return. Aside from the missteps and design flaws of Microsoft software itself, here's why:

  • Web 2.0 -- new online applications will provide capabilities that match Office and other Windows apps at a fraction of the price. Expect big announcements in areas like on-line presentation, online web conferencing, CRM, and other traditionally business-oriented sectors.
  • Apple and the Battle for the Living Room -- I am predicting that Apple's Kaliedoscope project, which couples a souped-up Mac Mini with DVR software and iPod docking station, will destroy Microsoft's hopes for living room/entertainment center dominance. This product will be a huge, iPod-sized hit, and all of a sudden millions of American hopes will have a Mac in the living room. Game over.

It will become obvious that Microsoft is a dinosaur, that a better Windows won't be enough, whenever they get around to releasing it, and the company will be looking at a long tail business plan, supporting all those companies too slow to transition to the LAMP stack and Macs.

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December 29, 2005

Dion Hinchcliffe on Web 2.0 Thread

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Posted by Stowe Boyd

Dion Hinchcliffe has an excellent blow-for-blow on the recent 'imbloglio' about the viability of the Web 2.0 term:

[from web2.wsj2.com ]

Web 2.0 has become a polarizing yet strangely magnetic topic du jour.  It's a subject a great many people love to grouse about, even as they spend way too much time thinking about it, all the while hating it, loving it, or just trying to figure it out.  Web 2.0 has waxed and waned and then waxed again over 2005 as the blogosphere hype/anti-hype cycle has whipsawed back and forth. 

If you take the temperature of the status quo, the inestimable Dave Winer currently has the mike with his Busted, Explained article, but numerous others have chimed in recently including quite famously Richard MacManus, who was then called out by Mike Arrington of TechCrunch, then Joshua Porter went on to explained why he still uses the term, ad infinitum. It was Russell Shaw however that was the one who really stirred the pot to considerable effect, but even he was then answered in kind by his very own Joe McKendrick.  Folks like Stowe Boyd have come out about this latest Web 2.0 brouhaha very level headed, as have a number of others who seem to have some perspective including Marc Cantor, Jeneane Sessum, and Frederico Oliveira. Now Shaw has come back swinging and shows no sign of flagging in his attempt to assert that Web 2.0 has no clothes. An attempt almost certain to fail, I might add, though we'll probably make yet another trip around the blogosphere mulberry bush.

 [...]

In more general discussion, the year end prediction lists are making the rounds.  John Battelle's 2006 prediction list includes #7, which says "'Web 2.0' will make the cover of Time Magazine, and thus its moment in the sun will have passed. However, the story that drives 'Web 2.0' will only strengthen, and folks will cast about for the next best name for the phenomenon."  I do note that he has started quoting his use of the term.  Another list making the rounds also weighs in on Web 2.0. Jason Calacanis' 2006 prediction list claims interestingly that the deflation of the housing bubble is going to cool down Web 2.0 investment seriously next year.

[...]

In any case, regardless of what you think of the term, Web 2.0 has been highly effective at making people everywhere think quite differently about the software they create and use.  And because of the interest, buzz, hype, and real-world success, 2006 will only continue to see the forces behind Web 2.0 grow.  Expect major surpises and new highs and lows as the big players in the software business start releasing wave after wave of online, social software next year.

Personally, I think most of the antihype is driven by the endless introspection and inventiveness of leading bloggers. We have a tendency to run out way way ahead of the herd, and we are constantly trying to create neologisms to explain the changes we perceive are happening. As a result, the visionary types like Winer can actually see the day when Web 2.0 has become so mainstream that the term will lose its power. I maintain that we have a lot of cat herding before that day comes, and in the meantime the term is a useful distinction between what is going on today, and the sorts of things that were going on in the past five years, just as Dion states.

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Meetro Mac Beta

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Posted by Stowe Boyd

I got an email from Paul Bragiel of Meetro inviting me to fool with the new Mac beta of that geo-IM system. They have it in limited beta at this point, but soon hope to open it up:

[via email]

Meetro has now launched its Mac private alpha and is looking for people to participate. We plan on distributing it to the first few hundred people that email us at mac@meetro.com So reserve your spot now! Also, please include the city/state you reside in as well when contacting us.

I have only messed around with the beta a few hours, but it seems solid so far. I encountered one tiny bug when entering my profile -- it didn't save what I have typed -- but other than that, nothing.

Since I live in the technology hinderlands of Reston VA, I have only come across three or four users in my general area, but I am mostly interested in using this sort of solution when I am in dense urban settings, like SF, NYC, or Chicago. More to follow.

meetromacbeta.png


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December 28, 2005

David Newberger: 10 Questions With Stowe Boyd

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Posted by Stowe Boyd

David pulled me into his on-going 10 Questions With... series:

[from 10 Questions with Stowe Boyd

How long did it take you to build your base?

Well, I’m 52, so about a half a century.

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Frederico Oliveira on User Experience

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Posted by Stowe Boyd

A great post by Frederico Oliveira on user experience being the make or break element of application development:

[from WeBreakStuff » Fewer templates, more user experience]

Remember the rule: “The key to successful web applications is how much it puts the user in the center of the process”.

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December 24, 2005

Glenn Reynolds on Bottom-up Knowledge

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Posted by Stowe Boyd

Glenn Reynolds coins a term as part of a long range prediction:

[from Horizontal Knowledge]

There are two lessons here. One is that the skeptics, despite all their reasonable-sounding objections, would have been utterly wrong about the future of the Web, a mere ten years after it first appeared. And the second is why they would have been wrong: because they didn't appreciate what lots of smart people, loosely coordinating their actions with each other, are capable of accomplishing. It's the power of horizontal, as opposed to vertical knowledge. As the world grows more interconnected, more and more people have access to knowledge and coordination. Yet we continue to underestimate the revolutionary potential of this simple fact.
I think he means bottom-up when he says horizontal: its the aggregated value of the hundreds of millions of individual acts -- creating web pages, linking to others, making comments -- that have build the web and now are creating Universe 2.0. This worldwide activity is not centrally planned or controlled, it is profoundly counter to top-down approaches that in principle could have been directed toward the same aims, and, thankfully, weren't.

But the central thrust of Reynolds obeservation is dead on: we continue to underestimate the potential of a world where we are more interconnected, and hence smarter. The world is getting smarter, as we create these neurons connecting one bit of thought to another. Yes, there are still inequities, disease, poverty, hate, and war. But I believe that the emergence of the web, and its proliferation, is the greatest hope for the planet, and our collective future.

Merry Xmax.

[Pointer from Seth Godin]

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Scoble on Outlook 12 RSS Integration

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Posted by Stowe Boyd

Robert writes about the upcoming Outlook12 release, which will incorporate RSS integration. He states that this will be a big breakthough for RSS usage, because...

Outlook is probably the most used application in the world after Internet Explorer (and, on my desktop, is used more often than IE).
Very likely true in the corporate setting, but surely instant messaging clients -- or just AIM clients -- far outnumber Outlook? The real turning point will be when AOL (or now Google with the Gtalk/AIM integration) will realize the obvious: put RSS reader capabilities into the IM client!

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tech.memeorandum: The Tech Elite's Third Space

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Posted by Stowe Boyd

I just wrote a post at Centrality about the impact that tech.memeorandum is having on the community of tech bloggers:

[excerpt]

The end result of adding this technology into the social network of leading bloggers has been a revelation to me and others. It has immediately and dramatically shifted how I read and write, and has led to an amplification of blog attention around interesting and important stories. My sense is that others also feel a pull toward the collective attention to things that are getting a lot of buzz on tech.memeorandum, in a way that is more urgent than how things proceeded prior to its introduction.

The emergence of this tool has also led to a strengthening of the sense of community across those that are among the 2000 blogs being aggregated into the tech.memeorandum meme pool. I have found a greater sense of connectedness with these bloggers than formerly, although the same techniques for linking and commenting are at work at the blog level: trackbacks, URLs, and so on.

Tech.memeorandum has taking a diffuse, implicit social network -- the leading tech bloggers -- and created a agora, a third space, where we can engage in a realtime discussion of the affairs of the day, or monitor others' public discussions.

Read the full article.

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December 23, 2005

Burning Bird on My Poll About "Web 2.0"

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Posted by Stowe Boyd

Shelley Powers thinks my poll on whether we should continue to use the "Web 2.0" term is dumb:

[from Burningbird » Web2.0]

This is about a vote on not using this term anymore–which is about the most silly ass thing I’ve heard all month, even if the purpose for the vote is introducing yet another piece of ‘code’ to clutter our pages. We need our terms, Stowe–if we don’t have our terms, how will we separate the cool kids from the hacks with money? So, if Web 2.0 is now contaminated with all the ‘built to flip’ nonsense about, what about another name?

Shelley suggests Web2.0, which is a pain, and doesn't address the basic issue of whether we need to indicate this transition to a new footing for the web with some easily used term.

The poll that she suggests is 'silly ass' is running just about tied, last I looked, so the world of Get Real readers is fairly split between believers and skeptics.

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Performancing Blog Editor Plug-in Adds Technorati Tags

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Posted by Stowe Boyd

I have only been using the Performancing plug-in a day, and they have already released an update:

[from Performancing Firefox Update! Technorati Tags, Bug Fixes, More | Performancing.com]

Technorati Tags Are Here! Yay! One of the more persistent requests, and one which was doable in the short timeframe we had was the addition of Technorati tags. You wont notice anything at all on upgrading, but if you hit the settings tab on the left, and then check "show extra publishing features" and optionally, the "Automatically insert technorati links on publish" you'll find a new button next to the title field in the editor. Click it, it's cool :-)


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Chris Fralic on What is Web 2.0? A Swarm Of Associations

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Posted by Stowe Boyd

Joining the discussion about the definition of Web 2.0, Chris Fralic at the Del.cio,us blog takes look at what taggers have associated with the term "web 2.0:

[from What is Web 2.0]

What we actually did was take a look at all the tag data going back to February 2004 (the month of the first use of Web 2.0 as a tag on del.icio.us), and analyzed all the bookmarks and tags related to the term. We can report that as of October 31, 2005 there have been over 230,000 separate bookmarks and over 7,000 unique tags associated with the term “Web 2.0” by del.icio.us users. So for this exercise, we lopped off the really long tail and normalized some similar terms (e.g. combining blog, blogs, and blogging), and came up with this snapshot of what Web 2.0 REALLY is – at least according to del.icio.us users' most popular tags through the end of October 2005:

ajax9.9%
blog6.1%
social4.2%
tools4.1%
software3.3%
tagging3.3%
javascript2.8%
internet2.6%
programming2.5%
rss2.5%

Other notable tags included rubyonrails (1.8%), del.icio.us (1.6%), folksonomy (1.4%), community (1.1%), wiki (.9%), flickr (.8%), free (.7%), trends (.6%), flock (.4%) and googlemaps (.3%).

An interesting exercise, and one that demonstrates that -- at least among taggers -- there is a stong association in people's minds about the relationship of Web 2.0 with Ajax, and social tools. The "people are the heart of the Universe 2.0" meme is in there. Also, the association with leading technologies -- Flickr, et al -- and various social gestures like tagging seems to indicate the obvious: people may not know what Web 2.0 is, but they know it when they see it.

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December 22, 2005

First Look: Performancing Blog Editor Plug-in For Firefox

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Posted by Stowe Boyd

I installed the Performancing blog editor plugin for Firefox today, and it will likely become my default mechanism for blogging.

The basic idea is very much in line with my rave about RSS Readering: I am reading a web page, and I want to write something about it, but I don't want to shift context. With the Performancing plugin, I don't. I right click the page (which on a Mac means option click) which then brings up various options, including the now plugged-in 'Performancing...' option. Selecting this leads to a full featured WYSIWYG blog editor taking up the bottom half of the Firefox browser window, and the blog entry includes a link to the page I right clicked on.

I haven't had much experience with the editor yet, but will put it through its paces for a few days, and get back to you.

Om Malik seems to suggest that this editor doesn't work with Macs, but it does. He also points out that Performancing's editor provides much of the functionality of Flock, which I have tried but haven't warmed to at all.

And the nice people at Performancing have stated that they will soon be rolling a version that will support the creation of Technorati tags, too. Even better.

performancing2.jpg


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Richard McManus on Ganging Up Against Google

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Posted by Stowe Boyd

Richard posts about a report from Ian McAllister, a Microsoft program manager, that some other "Tier 1" Internet company wants to gang up with Microsoft to counter Google's growing dominance in search and advertising:

[from Ian's post]

He was essentially saying that his company would help Microsoft level the playing field with Google in search and advertising.

Richard wants to know who the company is. Yahoo and eBay are two companies that leap to mind, obviously. AOL is now in cahoots with Google, based on a $1B partnership. Who else might it be?

What about Interactive? They own dozens of leading services -- Ask Jeeves, Match.com, Ticketmaster, LendingTree -- and even though they spun out Expedia, they are formidable: 3rd quarter results were $1.4B, a 55% growth over last year.

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Michael Tanne on Wink

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Posted by Stowe Boyd

Wink launched its beta today, entering the increasingly crowded and noisy metasearch/social search arena:

[from Wink Blog by Michael Tanne]

Some people might say “What exactly does Wink search?” Our thinking is that people who are frequent users of del.icio.us, digg and slashdot, who get their information from many sources, and who count on knowing what people are finding interesting right now - those people would like one place to search all those sources. Google and Yahoo are great for the whole Web, and we’ve integrated Google search into our service, but the Wink results - those are a measure of what people are thinking right now, based on their bookmarks and tagging.

I talked with Michael several times recently: at Web 2.0, TagCamp in Palo Alto, and in his office for an interview in the upcoming New Visionaries series (coming in January)! I am one of the people that the new Wink service is targeted toward, since I stay glued to my laptop almost all day, tracking what is happening out there. The beta is open, so it will be interesting to see what happens when a large number of people stream onto the site, and begin to socialize the search results based on their individual notions of what is worthwhile.

The "answers" feature -- where people can add comments to the result of a search -- is a new twist on the idea of "search as shared space" and if it catches on can create real value. The two-way synchronization with Del.icio.us tags and Wink tags will certainly help lower the barrier to adoption.

Looks cool!

[pointer from Steve Rubel and Michael Arrington]

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December 21, 2005

First Look: Quimble

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Posted by Stowe Boyd

I just created my first online poll in Quimble, on the subject of the W word: see Should we drop the term "Web 2.0"?, or the javascript version embedded in this post (and in the margin):

It was an amazingly simple activity, and the service supports RSS feeds and email notification as alerting techniques, as well as open comments and trackbacks. A very well-done blog polling solution.

[Pointer from eHub]
[Update: I found a Social Bookmarks poll there, I think started by Chris Messina of Flock. Check it.]

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Google Talk To Interoperate With AIM

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Posted by Stowe Boyd

As one element of the finalized deal between Google and AOL. the Google talk (gtalk) instant messaging solution will become interoperable with AIM:

[from AOL and Google Formalize Partnership to Include Shared Selling of Ads - New York Times by Saul Hansell

Notably, AOL will allow users of Google's new Google Talk instant messaging system to chat with users of AOL's messaging network, the largest in the country. Until now, AOL has resisted linking its system with those run by its major rivals - including Yahoo and Microsoft, which recently agreed to link their own. It does connect to Apple Computer's message system and several services aimed at corporate users.

There will be a somewhat complex procedure to link the two systems, however. Google Talk users will need to add an AOL screen name to communicate with other AOL users.

Bah, that's not complicated. That's what we do already with iChat.

This will open the door to all sorts of interesting cross-pollination, like the IM presence of the senders of Gmail. Sure, Google could have tried innovating these sorts of things with Gtalk, prior to the integration, but the user base is infinitesimal. All of a sudden, logging into Gtalk or other services in Google -- for email, search history, or any thing else -- could lead to all sorts of presence information about the millions of AIM users out there.

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Traitors in our Midst: Web 2.0 Antihype

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Posted by Stowe Boyd

Michael calls Dave Winer, Richard McManus and Russell Shaw traitors for coming out against the concept of Web 2.0, although he moderates that with a smiley:

[from CrunchNotes � Traitors in our Midst]

Web 2.0 is not a marketing slogan. It is the slogan of a people’s army. Our army. They are words that help us explain the explosion of conversations on the web, and justify our enthusiasm for innovation. Web 2.0 is why I came back from my exodus at the fringes of technology, to explore the frontier of the new consumer web.

What did these "traitors" say?

Russell Shaw [not a member of the workgroup] seems to have been the initial source of this Web 2.0 backlash. He argues that Web 2.0 doesn't exist:

[from � Web 2.0? It doesn't exist | IP Telephony, VoIP, Broadband | ZDNet.com

The problem I have with this "Web 2.0" slogan is that it is a contrivance, meant to imply a unified movement or wave toward a better Web. Just the very numbering of the thing brings out my moo-goo detector: 1.0 sounds like a beginning. 2.0 (as opposed to a tenth-decimal, such as 1.7 or a 2.4 implies - by its very roundness, a coordinated, standards-based, like-minded rebirth, reconstruction, renaissance, resurrection, whatever you want to call it. 2.0 is the ideal number for such an impression: it implies a concerted, noble effort at refreshing an inspired, but now aging, creation. even "3.0" implies, well, we didn't get it right the first time, 2.0 was transitory and is getting long in the tooth, so here we are transitioning to 3.0. But 2.0 sounds good.

Well, Web 2.0 is bunk. Not that the elements of this rebirth aren't there. I write about some of them, and Richard has them nailed. It's just that they cannot be classified under a common umbrella. They are forward lurches of various standards and technologies, some compatible, some not. Some revolutionary, some evolutionary, some impractical. Some are collaborative, others are highly competitive with each other.

Baloney. Web 2.0 has become widely used as an indicator that something different is going on with recent innovations on the web. It is being adopted by a wide range of people, including marketing weasels and earnest technologists, each of whom have their own reasons for adopting the term.

Russell looks to a Wikipedia definition for the term as justification for the notion that it was created by marketing propagandists to advance their evil goals: specifically, to create a series of profitable conferences, by which I guess he means John Battelle and Medialive, the folks behind the Web 2.0 conference. Wikipedia as a proof of something? Come on.

Appending a "2.0" to a term does not imply -- at least to me -- that some sort of consensus has been reached about the meaning of the term, or even less that its based on some colleciton of standards. It originally meant a new rev of a product, which implies a redesign and the rollout of new features. And "2.0" has become a useful suffix (like "gate" in the political sphere) to indicate a revolution, where the mistakes and bad design choices of an initial release are fixed, or at least countered. Media products -- such as Business 2.0 and Release 2.0 -- have fixed that notion into the zeitgeist. And Web 2.0 is so widely used that ascribing it to Battelle & Co. is really silly.

But their is a movement, of sorts, toward a different model of web-based applications, and Russell's dissmissive comments are simply wrong.

The treason begins with Dave Winer, who lauds Russell's antihype:

[He's exactly right, and what he says is kind of obvious.

Web 2.0 is a way for certain marketing people to claim they invented stuff that they didn't invent, without actually claiming they invented it. It's the kind of double-talk marketing guys love.

In a sense people are right when they say it's another bubble. It's dishonest like the bubble was. Yet the technologies they're hyping are honest.

Yeah, we're getting fleeced again. It sucks.

And Richard McManus jumps in with both feet, saying that Russell is 100% correct, and more or less promising to never say the W word again:

I've had enough of the hype. I've had enough of cynicism. I've had enough of hate blogs. The nail in the coffin was this post on ZDNet, by Russell Shaw. The thing is, I agree with Russell. The term 'Web 2.0' is distracting from the real value going on in the Web right now.

Read/WriteWeb will be focusing on more media-related web technology in 2006. Enough Web 2.0.

Yikes. My experience -- particularly talking with innovators in the past few months for the upcoming New Visionaries video series (see The New Visionaries: Rebooting The Web) -- has led to the exact opposite insight: there is a new sensibility about web applications -- how they are conceived, designed, built, marketed and sold -- that in aggregate is truly different that what preceded it. Note that Dave at least concedes that the technologies being "hyped" are honest, which means that maybe the technologists are too? Maybe it's just those evil marketing guys again.

This antihype is directed, implicitly, against the advocacy for Web 2.0 by people like, well, me, as well as more well-known figure like John Battelle (I wrote about his recent op-ed piece in the New York Times, Building A Better Boom), and Tim O'Reilly (see Web 2.0: Compact Definition).

I am not prepared to pen a magisterial debunking of the Web 2.0 antihype that is growing, but I am committed to chip away at it, day by day. Here's a few observations as to why Web 2.0 is real:

  • Web 1.0, and its bubble, have come and gone. Many of the innovators in Web 2.0 are young folks who either observed the Bubble from afar or as newly minted hirelings in Web 1.0 companies. Their aspirations and thinking have been strongly influenced by the debacle. As I recently wrote, about the frugality of Web 2.0 companies, a real shift from Bubble excesses:
    I was just on a tour, talking with a handful of Web 2.0 tech start-up founders, and the tendency is to stay small, almost humorously small. At Mary Hodder's Bloqx, for example, three developers were crammed into a room no larger than a large closet. Jason Fried of 37 Signals advocates keeping teams small, not just from a desire to reduce the burn, but to increase the likelihood of less features creeping into products. This week, I saw the same reflected in the jampacked three-room office of Podcast.com, where Scott Beatty, the CEO, described the company's plans to the 'rolling beta' model of developing more and more rich services, which rely on small, agile development coupled with an obsession with end-user experience.

    It's an austere and highly philosophical era -- which John only tangentially touches on -- but one that is likely to lead to very different outcomes that Web 1.0. I believe that it's also a generational thing. These are either young veterans of the Web 1.0 mess, or those that witnessed the fall out of "irrational exuberance" from afar. And they are at least going to make new mistakes, if mistakes are to be made.


  • While by no means universal, and by no means a standard, there are general principles that reappear over and over again in discussions with Web 2.0 application developers. I recently referred to these as "central tendencies":
    • Users First -- The user experience is a proxy for the user, and all of the folks I touched base with so far agree that user experience is the pivot point of everything. That means that the norms of human expectations, social interaction, and interface goals become the central motif of these apps. For example, sharing with others becomes a basic principle, not something tacked on later.

    • Build from personal need -- In every case, these visionaries have decided to build something because they wanted to exist for their own personal use.

    • Build small, fast, and iteratively -- The nature of Web 2.0 app frameworks, and why they have evolved, is to support a extremely agile development mantra. But across the board, I have seen very small teams building the core functionality of some potentially larger product, and rolling it out to real users to see how it works. And then respond to feedback, and roll out the next version. This is not just a technique for the initial development stage of these products: its here forever.

    • Build small, focused apps, that could serve as building blocks in larger assemblages -- All these folks are resisting the tempation to bloat apps with more and more features, opting instead to build small, highly focused apps that could be integrated (though APIs) into larger assemblages (mash-ups).

As the world speeds up, the gap between any action and it's inevitable reaction seems to have closed, almost to nothingness. Ideas that have promise, technologies with the power to change the world, products that offer productivity boost, almost anything new -- and therefore threatening -- attracts nay-sayers just as quickly as adherents. The antihype almost arrives before the promise of the innovation can even be experienced by the early adopters. The Spanish have a saying, "May no new thing arise," that suggests the comfort that comes from resisting innovation, or the promise of change. Thomas Kuhn, in The Structure of Scientific Revolutions observed that those in established roles in a scientific community will resist new paradigms that emerge -- even if they better explain dispartities in observed reality -- because it threatens the cultural and social foundations of the community, and the established scientists' roles within it.

I don't think Russell, Dave, and Richard are evil, just because they aren't swayed by the observations of Battelle, O'Reilly, or me. But I think they are missing the opportunity to learn what the new visionaries out there think, those that do believe they are onto something different, building something different, onto a different era. And the A-Listers of the preceding era may find their influence waning in this new era, especially if they don't perceive the things that make it new.

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December 20, 2005

Web Two Point Oh!

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Posted by Stowe Boyd

I went to check out the Web 2.0 satire site Web Two Point Oh! and found my "pre-created VC friendly Web 2.0 company" was called Blinkomojo, and the product? Cellphone-based invites via microformats.

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December 19, 2005

First Look: Zoho Websheet

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Posted by Stowe Boyd

I received an email recently from Ramesh Sripathy of Zoho, a company I have somehow missed even though they offer a collection of web apps: an online word processor, a CRM app, and a virtual office with tasks, file sharing, calendar, and so on.

Ramesh was responding to the Office? What's An Office? post, where I suggested that someone, somewhere must be building a web-based spreadsheet, and it turns out that Zoho is that someone... or at least one of them.

websheet2.jpg

The 'websheet' as they have dubbed it seems a good attempt to simply knock off Excel:

[from email]

Zoho Websheet
- Create web spreadsheet (websheet)
- Export websheet as excel / html
- Import any excel spreadsheet and use it online as websheet
- Use any excel functions (sum, avg, etc)
- Feel the same user experience as using excel

This is not yet ready for public, but will be out soon. More features
such as sharing, tagging, etc are in the works.

Zoho Websheet is definately pre-beta -- various functions don't work, it barfed on dollar signs, server errors pop up -- but considering the maturity of the other Zoho tools I expect that they will soon meet their ambitious goals, and then the last thread tieing me to Microsoft Office -- Excel -- can be cut.

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December 17, 2005

Google Buying Stake in AOL: A Step Closer To Nerdvana?

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Posted by Stowe Boyd

I have running around in Boston, offline almost all of Friday, so I missed the news breaking about Google's move to acquire a 5% stake in AOL. Obviously, as have widely reported, Google is interested in stalling competitors from grabbing its search services within AOL as a defensive strategy. But I am more interested in the possible synergies of the two Giant's social and collaborative tools activities:

[from BBC NEWS | Business | Google 'in exclusive AOL talks']

For its part, Google may be interested in getting access to AOL's e-mail and instant messaging service.

It would strengthen Google's hand against rivals Yahoo and Microsoft, who have well-established webmail and instant messaging services. Google is a relative newcomer to this area with Gmail and Googletalk.

A deal would also allow Google to reach AOL's well-established online communities and benefit from the sale of adverts.

As I have harped on a lot recently, AOL's recent efforts in IM and email have been lackluster, to say the least: more oriented toward increasing user annoyance by installing unwanted browsers and increased billboard space on every interface than innovation.

Google is a hotbed of innovation, tossing out phenomenal products -- like Gmail, Google Maps, and Google Desktop-- regularly.

I hope to see the intersection of AOL's enormous AIM user base with a dramatically expanded Gtalk, and another go at Desktop, heading in the direction of (and please don't forget the Mac client, guys).

Only a few companies have all the bits and pieces to actually develop the Nervana client I have been pontificating about for the past year: Google, Yahoo, and Microsoft. The notion is to cement the concept that the buddylist is the center of the Universe 2.0, and to have all manner of things hanging off that representation of our connections to the world, through all sorts of indications of

  • Email from a partner? It would be indicated in the buddylist entry next to her name.
  • New post on a friend's blog? RSS feeds would not be sequestered off in some disconnected reader, but instead would be integrated into the same Nerdvana buddylist as IM.
  • Ditto email. Instead of a completely different interface to alert you to new email, that information would show up associated with your buddylist, where it would automatically be organized by identity.

At any rate, I can hope that one of the areas that Google will focus its considerable capacity to innovate would be this this one, leveraging the AIM user community. Because, after the AIm Triton release (see Steve Case on Its Time To Take It Apart) it's obvious that AOL isn't innovating enough to hold onto its leadership in instant messaging.

Yahoo's recent efforts are intended as an attempt to out-Skype Skype, and Microsoft also has aspirations to become the 21st Ma Bell.

But Google could have completely shifted the dynamics of the future battle for the control of communications in the future, by tapping into the AIM userbase, and launching some truly innovative attacks on what has become increasingly a ho-hum battle. Sure, I want to be able to talk -- voice talk, not just text -- with people on phones, but I don't think that should mean that instant messaging needs to be as tired as the cell phone companies have made the software for cell phones.

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December 15, 2005

Des Paroz's Del.icio.us Comment Hack

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Posted by Stowe Boyd

Buried in the comments of a Micropersuasion post about using Del.icio.us to keep track of all the comments we leave behind us in the blogosphere -- a nod to Elisa Camahort -- I found the perfect solution to this issue, courtesy of Des Paroz:

[from Micro Persuasion: Using del.icio.us to Track Blog Comments]

1. Add to your del.icio.us account, and tag with "mycomments" (or similar).
2. Then go to the page for that tag.
3. Right click on the RSS button to get the feed for that tag
4. Go to the RSS-to-Javascript converter (http://www.rss-to-javascript.com/) and input your address, and set the paramaters you want.
5. Copy the code returned
6. Paste this into your site's page source somewhere

I intend to start tagging my comments this way, and as soon as I have enough amassed that it makes sense to do so, I will follow the recipe -- using FeedDigest instead of rss-to-javascript -- and yet another cool widget will grace the pages of Get Real.

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Paul Kedrosky on Structured Blogging Will Flop

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Posted by Stowe Boyd

Paul wades into the structured blogging discussion, arguing that people will stay away in droves, and for reasons other than my post (see Structured Blogging versus Messy, Messy, Messy), other perhaps similar at core. He's says people are too lazy to take on even another step in the blogging process:

[from Paul Kedrosky's Infectious Greed: Structured Blogging Will Flop]

There is simply not enough benefit to the average blogger to compensate for the added irritation of having to pull up a separate form for each type of content you post. It’s a little like the reason why the average Outlook user has around 2,000 emails in their inbox at any time: The cognitive effort of classification is enough to keep people from bothering. The same logic holds for structured blogging.

I worry that paul and his many supporters (read the comments) believe that even one more step is too much work. Personally, I think it will fail because people don't want their music review to look like everybody else's... they want the variablility of the Web that we have come to expect. But I expect we will accumulate dozens of reasons why not in the upcoming months.

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Google Blog Comments Extension For Firefox

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Posted by Stowe Boyd

So it looks like Google is provding one of the plugins I was hoping for when I wrote the first RSS Readering piece.. They have released a Firefox Plugin that displays a list of blogs in a hovering tombstone that reference the page you are currently viewing. The tombstone rolls up form the bottom right of the Firefox window, and has a few controls: scroll, close, expand/contract. There doesn't seem to be a way to fiddle with where it pops, etc., but who cares?

googleplugin.jpg

This is going to be an enormous boon to me, and I bet to other bloggers or active readers. And it encroaches on the territory that I have really been relying on Technorati for. Now, if they will add any blogs llinks that I click on to my Google Search History... that would be something.

They have also added a button -- "add a comment" -- at the bottom, that allows you to create a post at a Blogger blog, if you have one, referencing the page you are viewing, too.

This is the sort of thing that supports my RSS Readering style -- wandering around and finding new things to read.

[pointer from Steve Rubel]

[Update: Kevin Lim argrees about the plugin's potential: "Overall, I’d rate this Firefox extension as having a disruptive potential as an awareness application for businesses." Note that I discovered his post because of the plugin!]

]

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Basecamp Offers New Features

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Posted by Stowe Boyd

Just in time for Xmax, Basecamp has added two new features:

  1. File uploading without FTP redirect -- if you have configured Basecamp in the past you will undoubtedly recall the issues involved with getting the file repository set up. You needed an external server configured to allow FTP access. For some people that was a showstopper. But now 37 Signals allows -- for all but the free plan -- file uploading built in, with limits of course.
  2. An affiliate program (see the ad over in the right margin):
    [from Basecamp Forum / NEW FEATURE: Basecamp Affiliate Program]

    The Basecamp Affiliate Program allows you to earn credits that are applied towards your Basecamp account. These credits reduce your subscriptions fees and allow you to earn free service. It's your reward for helping us spread the word about Basecamp. EVERYONE who has a Basecamp account is eligible!

Perfect gift for anyone! Pretty under the tree!

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Office? What's An Office?

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Posted by Stowe Boyd

Steve Gillmor is sharpening his old, old ax: Office is Dead, he says, long live... what, exactly?

[from � Now that we've got your attention | Steve Gillmor's InfoRouter | ZDNet.com]

I was in a conversation last night where the subject turned to Office and whether it's dead or not. You know, the good old Notes is Dead micromeme that I pushed out into the world way back when Ray Ozzie was not the Prince of Redmond. Back before Ray rewrote the Microsoft playbook to stand at the doorway of attention. Back before Bill Gates told the Indian subcontinent that maybe just maybe it was time to cut a deal with–yes, us. Free stuff for attention. And what free stuff might that be? Credits for software! And what software might that be? ooh ooh I know… pick me, pick me.

Office. The Wall Street wisdom is that Google is a media company, their business model is advertising, and they have no business or gain in undermining Office. Right. Gmail, Gtalk, Gcal, Gbase, Gdesk. If you believe that, I've got a Gbridge to sell you.

OK, so of course Google is building the new microOffice. And this gives Ray the opening he needs to neutralize all the heavy hitters back at the ranch. Surely Ray remembered the moment at Web 2.0 when someone asked how many people had Gmail accounts and 80% of the room went up. Who are those hands? Thought leaders, influencers, enthusiasts, PR, media, so-called early adopters. And what did they pay for the right to use the software? No, not nothing. Their attention.

So if the war is already over, then what more does Microsoft have to lose? Only time. Time in which to make the switch to services. But can they just clone search and win share? Entropy rules.

He is characterizing this as a war with two belligerents: Microsoft and Google. And Scoble doesn't seem to argue about the card, settling for a recitation of the stuff that is cool in Office:

[from Scobleizer - Microsoft Geek Blogger � 837 words about how Office is dead (from Steve Gillmor)

But, Office still has some kick left in it. I’ve been using Office 12 for the past few days and, I can’t go back. The Excel pivot table feature alone is worth paying hundreds of dollars. Alone.

And tables are finally really cool. PowerPoint is actually something I’ll use again. Creating a chart there is sure a lot nicer than I’ve been able to do on any Web site.

Steve also hasn’t been paying attention to our secret weapon: workflow. Try to stick that in your Linux server and smoke it!

And now I see there’s new extensibility in OneNote 12.

I’m a card-carrying member of the Web 2.0 Working Group, but there isn’t anything as cool as OneNote coming out yet. Sorry. Not even close.

**Ray Ozzie slaps Scoble**

Oh, Ray, knock it off! We all know Gillmor’s favorite toy is Groove. We’re keeping that hidden away here until we need to use that to get Steve to attend another conference. Why? Cause it’s always fun arguing with Steve about whether or not Office is dead. Hell, according to my Word Counter (in the dead Office 2003) we just killed another 258 words doing just that. Heheh.

I think the metaphor of the Office is dead, although the inside-the-walls, enterprise-centric value proposition of Microsoft Office still will find its adherents in the corporate sphere.

But the dominance of Microsoft on the "desktop" (another office metaphor) is over, done, finito. Microsoft Word is being deposed by various RTF and PDF spewing document tools (like Writely and innumerable others) where there is no "document" on your harddrive, but instead a shared space that feels like a memo, or an invoice, or an expense report. [By the way, how come no one has developed a Web 2.0 expense reporting app?]

There are a few niches where the superiority of Microsoft Office tools has not been overcome by the value of collaborative, social architecture:

  • Excel: Yes, no one has developed a web-based solution to replace the venerable spreadsheet. Although I bet there are a clutch of start-ups out there working on it.
  • One Note: it is a cool tool, because it breaks the Windows "desktop" paradigm of folder and documents, and replaces it with a webbish collection of pages and links: sort of a mini-web, or a wysiwyg wiki on your PC. Very cool. If fact, I recommend that Microsoft built a web version of it ASAP.
  • Powerpoint: I am over PPT. I am temporarily happy with Keynote, but expect that web-based presentation systems -- perhaps with a small client for display -- will put an end to the PPT dominance in this sector. Especially since sharing of decks is central to the whole idea of presentation. [I envision a new dynamic, where online presentation systems allow you to edit and share presentations, incorporating materials from other web apps -- Google Maps, Flickr, AudioBlog, etc. -- and also to support real-time webcasting integrated with low-cost VoIP telephony for a much needed revolution. Watch out Webex!]

Google may in fact be the source of many of these tools, or the acquirier of them, at any rate. But I expect that we will see a widespread explosion of new approaches, and not just a knocking off of the core 20% ot Office apps functionality in web apps. And in this setting, we will see the displacement of models of use, not just a shift to the web.

Basecamp is a drastically different metaphor for project management, and has displaced the Microsoft Project model. Its a social media model, based on communication and coordination rather than micro-analytical management of time and resources. Basecamp is the product a small startup, 37 Signals, not Google or any other giant competitor of Microsoft.

So, while I believe that Microsoft and Google are in deadly conflict for the well-defined battlezones like email, blogging, browsers, and the like, in the area of social tools we should look to small innovators to upset the Office metaphor, with tightly focused and easily used web apps that do specific things well. That's why I expect an expense reporting app (perhaps one similar the the way Blinksale works for invoices) to come out and become widely used before seeing a complete and general spreadsheet tool.

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Shelley Powers on The Meta Wars

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Posted by Stowe Boyd

Burningbird is dead on when she writes

[Burningbird � The Meta Wars

She who controls the metadata rules the world [...].

But when I suggested (see Stuctured Blogging versus Messy, Messy, Messy) that there is a choice to be made between the use of Structured Blogging and Microformats -- and note that advocates of both positioned the comparison between the two as a choice (see Microformats v Structutred Blogging: A Small War With Big Consequences) -- Shelly goes on to say

My first reaction was to say that Stow Boyd [sic] wouldn’t be able to find a leafy, green vegetable in a field of lettuce, but that wouldn’t be civil and god knows, we all need to be civil.

So instead what I’ll say is that microformats, which are adding tags to existing elements such as links, and Structured Blogging are not an either/or; same as neither is incompatible with my own RDF efforts. All efforts are bottom up; all efforts are top down; all support a semantic web because at some point, someone has to make a decision to attach a bit of metadata to a chunk of web space. How you do so is irrelevant.

Ouch. Yes, Shelley, let's try to have a kinder, gentler blogosphere.

Rather than arguing from first principles at length, I think I will wait and comment on the first actual uses of these various approaches, and we'll see what the adoption is, and so on. And we'll see, then, who is trying to capture the high ground in the Meta Wars.

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December 14, 2005

Structured Blogging versus Messy, Messy, Messy

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Posted by Stowe Boyd

Richard MacManus (see Read/WriteWeb: Structured blogging is here) and a long list of others are heralding the announcement about Structured Blogging at the Syndicate conference as something like the second coming.

But I don't buy it, as I said in this recent post (see Microformats v Structured Blogging: A Small War With Big Consequences ). My bet is that Structured Blogging will fail, not because people wouldn't like some of the consequences -- such as an easy way to compare blog posts about concrete things like record reviews, and so on -- but because of the inherent, and wonderful messiness of the world of blogging.

Because blog posts don't have to conform to any structural standards, they can be used to do anything: nothing is out of bounds, because we haven't created the boundaries. The messiness of the world we are living in is one of the reasons that it is such a rich and rewarding experience.

I am not sure who is benefitted if everyone falling into line and adopting consistent standards for the structure of blog posts. Perhaps companies like PubSub -- one of the driving force behind all this -- who would like to be able to sort out all the blog posts about hotels, gadgets, and wine out there, and aggregate the results in some algorithmic fashion, and then make money from the resulting ratings and reviews. But I am not sure that it would be a better world for bloggers, or even blog readers.

So I favor the microformat approach, which is messy, puts more of a burden on the blogger, and will require a host of tools to be built to make it all work. But microformats will work bottom-up -- tiny little tagged bits of information buried in the blog posts -- as opposed to structurally. And I am betting -- as always -- on bottom-up.

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Technorati Explore: The Tagspace As The Future of Media

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Posted by Stowe Boyd

I guess I knew something like Technorati Explore was in the wind, based on informal and irritatingly obscure discussions with Dave Sifry and Peter Hirshberg in recent months. In particular, the interview I had with Dave a few weeks ago, for the New Visionaries video series that will debut in January, raised some tantalizing points regarding the convergence of blog search and new media.

Explore allows a user to see the most recent posts from blogs about any subject, such as "social media" as shown in this screen shot (hey, that's me!):

explore1.jpg

The unveiling of Technorati Explore lays to rest any questions I may have had. This is the first glimpse of Technorati 2.0: the media company.

Michael Arrington [thanks for the pointer!] compares it to the upstart Memeorandum, but doesn't generalize much beyond praising Gabe Rivera for what he's done:

[from TechCrunch � Technorati Explore Smells Like Memeorandum]

Here’s what Explore doesn’t do as well as Memeorandum: It’s nowhere near as real-time as Memeorandum (although Technorati is indexing the entire blogosphere whereas Memeorandum only indexes a few thousand blogs). Also, Memeorandum is advanced enough to cluster related items even when they don’t necessarily link to eachother - Technorati doesn’t do this. Finally, Memeorandum includes news items (NYT, etc.) and press releases as headlines, which Technorati isn’t doing.

Here’s what it does better than Memeorandum: It works for any tag - just search on http://kitchen.technorati.com/explore/[TAGNAME], whereas Memeorandum today only has sites for politics and technology. Also, Technorati automatically includes all blogs in the conversaiton, whereas Memeorandum only includes its few thousand indexed blogs. With Technorati, even the smaller bloggers can get in on the conversation.

And more importantly, Technorati can scale to support as many conversations as there are topics, or tags. Gabe is working harder than a one-armed paperhanger just dealing with Tech and Politics as subdomains. And this is exactly what we are trying to do at Corante's Hubs, like the ones we have launched for Web, Media, and Marketing (see web.corante.com, media.corante.com, and marketing.corante.com). And like Memeorandum, we are aggregating the insights and thoughts of pre-selected group of contributors.

And Michael is right, there is tremendous value in the real-time updating and graphical agggregation that human editors can do in almost real-time, none of which is in evidence here. But I predict that Technorati -- and its inevitable competitors -- will begin to roll more of that out.

Certainly, discovering the blogmobbing that goes on around a hot story should be possible for smart search engine technology? So at least some of what makes human-edited services like the Corante Hubs and Memeorandum interesting to return to during the course of the day can be automated, and will be, in the future.

But I also think that Technorati will have to add editorial capabilities, to actually become more of a newspaper than an encyclopedia. There is a hint of what might be coming. In the screenshot above, notice the small area that says, "What’s this? This page shows what blogs about social media are talking about right now." Imagine that replaced with a running commentary from a human editor, in this case knowledgeable about what's happening in the social media space, commenting and calling out the coolest stuff.

Imagine the opportunity: Technorati has the world's largest tagspace, and all of a sudden all those hot tags -- that we have lovingly created for them -- now become communities where people come to exchange views and learn. I predict that T'rati will start bringing more social tools into the mix: why not let people comment directly in the tagspace, for example?

And if taggregations can become destinations, like Memeorandum and the Corante Hubs are, then the one with the most destinations can become very big.

So this is an important threshold we are passing over, where the companies -- because Technorati is just the first in this frontier -- that are providing the search tools to find blog writing by topic, authority, and timestamps, now will become the context in which such blog writing is experienced.

And how -- if at all -- will they share the revenue with the authors? Do they envision setting up some sort of royalty scheme like that used in radio for music? Like we have done with the Corante Network? Because right now, whatever revenue is gained from those Google ads is not being divided with me.

You can argue that one hand is washing the other, since they are presenting only the smallest of excerpts [and, oh by the way, it would be smart to filter out those "[IMG ]" fields, guys] and therefore leading more traffic back to my blog. But I am starting to believe that whatever agreement I am making with Technorati when I agreed to have my blog indexed by them needs as radical a revamp as their aspirations seem to have had.

At the same time, it is a compelling vision: every interesting tag serving as the nexus for a community, and the largest and most active served by human editors. Imagine a Gabe Rivera equivalent for every one of 100 or 1000 of the most popular tags, laboring daily to help us make sense of the deluge of information being generated by literally millions of bloggers.

That should sell some ads.

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Text Message Stock Scams: How Dumb Can People Be?

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Posted by Stowe Boyd

The Feds are worried about a spate of text messaging stock scammers:

[from SignOnSanDiego.com > News > AP News

Securities regulators are warning investors about a new twist on the "pump and dump" stock-fraud scam that uses text messaging on cell phones to tout stocks.

The National Association of Securities Dealers, the brokerage industry's self-policing organization, issued an "investor alert" Tuesday advising people to ignore such messages with "hot" stock tips on their cell phones.

In so-called "pump and dump" schemes, the perpetrators tout small, thinly traded stocks to investors to inflate the prices and then sell their own shares at a profit. Ordinary investors can suffer losses when the stock prices tank during the share dumping.

During the stock market boom of the late 1990s, the touting often was done by posting e-mails about companies on Internet message boards or with write-ups in financial publications. In recent years, telephones and faxes also have been used.

And I bet that in small newspapers across the country, staff writers are using this as grist for yet another foray into how dangerous text messaging, instant messaging, and the Internet are, while in fact it is merely a testament to human stupidity.

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December 13, 2005

FeedFlare: Feedback Through The Feed

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Posted by Stowe Boyd

The nice folks at Feedburner have added a new capability called Feedflare, which basically allows you to instrument your RSS with all sorts of feedback widgets that front for various web services:

[from Burning Questions - The Official FeedBurner Weblog: No Feed is an Island: Introducing FeedFlare]

FeedFlare is initially launching today with seven simple options, including:

* most popular tags for this item via del.icio.us
* tag this item at del.icio.us
* Technorati cosmos: number of links to this post
* Creative Commons license for this specific item. This works even if you are splicing, say, a Flickr photo feed into a blog feed and the two parent feeds have different licenses associated with them.
* number of comments on this post (currently only for feeds created by Wordpress)
* email this item
* email the author of this item (particularly helpful if the item ends up spliced into another feed or repurposed on a site).

Shortly after this launch, we'll also integrate a "more like this" option from Sphere which will link to a list of related posts at Sphere.

So I have turned on just about everything available in the Get Real feed. (While I was there I noticed that Get Real has climbed above 1000 RSS subscribers!)

Feedflare3.jpg

Pretty cool. Rejiggering the paradigm of RSS as a feedback system -- thanks to interlacing these widgets into the mix -- holds some interesting issues. Just like advertising in the RSS stream, the blogger immediately asks "can I use the same widgets on my blog, and have a single mechanism to manage these sorts of interaction?" As soon as Feedburner offered Feedblitz -- the email notification service -- integrated with their feed management, I immediately dropped using the MT embedded solution for email notification. So, I can extrapolate: as soon as Feedburner stabilizes the implementation of FeedFlare, I would likely want to use the same stuff on my blog, so that the user experience -- wherever -- is as similar and rich as possible.

Played out to a logical conclusion, Feedburner and its competitors might be taking a new role as the medium through which not only is RSS streaming out to the readers, but all manner of social gestures -- clicks, views, tags, ratings, rankings, comments, tags, and links -- might be streaming back. And not just streaming back to be statically analyzed, but to be displayed and reincorporated into the user experience: rewiring the social architecture.

It looks like a small feature, but it's secretly huge.

[pointer from Michael Arrington, TechCrunch, who thinks the big deal here is opening up the solution so that any company can be offering a competitive solution to Del.icio.us. Yes, I likt that too, but the "feedback through the feed" -- capturing social responses that have been entered on the other end of an RSS pipe -- is going to be bigger, still.]

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RSS Readering: Part II

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Posted by Stowe Boyd

The response to my recent piece on RSS 'readering' (see RSS Readering: Why RSS Readers Are No Good For Me (And You, Too, I Bet)) has been really overwhelming. I thought I would wander through some of the comments and recommendations that folks sent along, as well as describing some new tools that have cropped up that I am trying out.

  • Todd Tweedy pointed out that the recent release of AIM supports media bots pushed into the buddylist, without any opt-in by the user. He suggests that in the future AOL may not let you delete these bots, and that's bad, if it turns out to be true. Note: despite for my calls of an integration between RSS readering and the buddylist, I have had no response from anyone working on IM for one of the major IM players. Sigh.
  • Anil Bawa responded with a description of some of the things he has implemented in Clippr which was his master's thesis project at Imperial University. Clippr is a really cool prototype, but not open for general use:

    [from the Clippr.]
    Show me the money

    Here's the feature list:

    • OPML import/export of feed subscriptions. Folders are flattened to tags and imported automatically into Clippr.
    • Firefox plug-in and bookmarklet to facilitate clipping stuff from your web browser.
    • Tag clippings, tag feeds, tag like a demon.
    • A community oriented article base formed through user subscriptions, refreshed periodically. Full text RSS/RDF/ATOM formatted feeds are supported.
    • Text analysis (article clustering) on incoming articles, in order to extract Top Stories and article keywords.
    • Context analysis (tag clustering) used to recognise related tags.
    • Change your tags whenever you want. Clippr handles merging/splitting of tag-spaces.
    • Power editing using batch actions thanks to a gmail style dynamic dropdown.
    • Tagging combined with keyword extraction to produce automated classification of articles. Text analysis and folksonomy reconciled.
    • A search engine supporting a query syntax for folksonomy - search by tag (intersection/union), feed, keyword or any combination of these. Implemented as Live Search for desktop style responsiveness (it behaves like Apple Mail search - wipe the search field and return to where you were)
    • RIS export for using web references in bibliographies
    • RSS export of your Clippings archive.
    • Mail an article to a friend or recommend it to a fellow Clippr user.

    Hot damn, I thought. So I contacted Anil, and we spoke this last weekend. He is interested in pursuing the ideas in Clippr, but the system isn't really scaled to handle more than maybe a dozen users at the moment, so he'd have to rethink it and reimplement if he wants to go forward with it. But he is plotting doing something in this area, so I have dubbed him a new voice, and plan to keep my eyes on him. I also plan to meet him when I jump to Europe in the new year.

  • Danzigstorer turned me on to the Maxthon browser, which I had never heard about even though it has had 30 million downloads. I haven't had a chance to fiddle with it, or review its many plugins, but there may be something there. More to follow. He also mentioned Sharpreader, a Windows only RSS reader tool that plays nice with W.bloggar, apparently.
  • Ian Kennedy of Yahoo pointed out that the announced Yahoo Alerts integration with Yahoo Messenger is now working. I will look into that later today.
  • Dylan mentioned both You Control for the Mac, which basically allows the user to put all sorts of controls into the menu bar, like being able to open folders, recent documents, iCal events, and this includes a small RSS reader. Looks interesting, but I stumbled across RSS Menu first, so You Control loses out.

    RSS Menu is a simple program that allows you to display RSS feeds from a menu on the Mac menu bar. The tool supports folders, so that feeds can be logically aggregated. And when you mouse over a specific post, there is a hover display of the story excerpt. The feeds and folders display unread items. Its a very minimal but usable RSS jumping-off point, which is what I really want. As I said in the earlier piece, I don't really want to park in a reader, and have posts pushed at me one by one. I usually jump to a post, then from there to other things linked, and so on.



    This would be reason enough for me to adopt RSS Menu. Having the RSS feeds always available in the Mac menu is a huge advantage -- I don't have to switch from email to a newsreader, for example. I just reach up, scroll down the list and see if there is something I want to read. If so, I click on the item, and there I am.

    Even more importantly, relative to my desire to be alerted about new stuff, RSS Menu is integrated with Growl, another Mac program that I knew nothing about until the past week. Growl's creators call it a "global notification system for Mac" -- and the product can be used to notify Mac users about all sorts of system and application activities. In my case, I have turned on notifications for new RSS feeds and Gmail.

    Growl%2BRSSMenu.jpg

    Now, whenever someone I read posts something new, I get a floating, transient tombstone in the upper right corner of my desktop, indicating the name of the feed. I can -- if I want -- pull down the RSS Menu and slide over to see what it is without having to change context from one program to another. I emphasize that last point because it's very big for me.

    So, that's a big digression in response to Dylan's recommendation about You Control -- perhaps should have been a post all on its own -- but needless to say, one piece of the puzzle that I wrote about in RSS Readering Part I has been mostly satisfied.

  • Just Mohit and Pablo Ibarrolaza suggested I try Bloglines, but that's the inward looking sort of RSS reader experience I don't want. I have already tried Bloglines.
  • Michael suggests using email alerts, and use the standard email filtering/foldering approach. Gack. I don't want to spend more time in email, I want support for an active, blogging-by-wandering-around style of RSS readering.
  • Greg Cangiolosi pointed me toward immedi.at, which is an RSS-to_IM alert solution. More to follow, once I test drive it.

  • Julian Ellison says that his group is going to take at least some of my recommendations to heart:
    Seriously, we're digging into this in our Tablane browser. Won't help you yet because we're based on the IE engine in our current incarnation (sorry), but in our next beta release due out before the end of the month we are adapting our (bookmark) Collections XML framework to comply with the RSS XML standard. This should give us a platform to pursue some of these ideas.
    Another browser I had never heard of! Yikes.
  • Mark Wilson suggests that a website might be a better place for dealing with RSS feeds than a reader, and he and his (unnamed) group are apparently at work on something like that. He points to Microsoft.com as his website in the comment, so...

A number of folks referenced the piece and extended the ideas. Here's a sampling (see Technorati, or the trackbacks on the post):

  • Jack Vinson picked up the thread and wrote:
    Why RSS Readers Are No Good For Stowe

    Stowe doesn't want the email-like interface of Outlook plugins, nor does he want the "Pez dispenser feel" of many of the browser-based aggregators (click to read). He goes on to describe a set of features that describes a more natural way of reading the wide array of web feeds that are available today. Such a tool will let him say "this is interesting" and immediately research other materials: trace through links, read comments (and visit commenters), browse through tags, and even find people in my network who know something about the topic. And one might even want to write about the topic in question.

    One can almost see pieces of this in the various blog and web search feeds that are available. But they mostly require that I wait to see how the search develops over time. I wonder if what Findory is doing with monitoring my clicks might help over the long haul.

    Here's an example: While I am reading, I would like to have a "more like this" option that pulls together materials in my existing feeds that are related to "this." It also goes out to the web and brings back other related materials, maybe via a gada.be-like tool that fires off multiple searches for me. And it should be smart enough to ignore things I have already seen or that I already know about (one of my frustrations with blog search feeds).

  • Ian Kennedy said that I laid down
    a challenge for RSS readers to do better with some suggestions for improvement which I think make sense.

    I think that's the attraction of Memeorandum - we're usually lazy and want to give over control to someone else to sort out the top news of the day. In Memorandum if a story is really talked about, it'll remain the top story all day, there's no worry in missing that one post, it'll remain pegged up there until you're ready for it. Reading your feeds (forgive me, I'm going to take a shot at my own analogy) should be more like taking in an expansive view of the landscape and not like weeding a garden. As Yahoo continues to think about how best to bring RSS to the masses, this is something we continue to think about.

  • Scoble commented on my post, which I talked about at length, here, but the real difference is, as I said, "My process of reading stuff is not random, but it is not assembly-line, industrial-strength blog reading like Robert is into. I find that I need to tag, comment, post, and so on, to make sense of the stream. Otherwise, nothing sticks with me."

  • Andy Lark said he shares my feelings, which I already noted.
  • Paolo Valdemarin says that I am a mutant, but I may be a precursor of what others will do in the future: "I don't know how many users in the world wild web would actually be using an approach similar to Stowe's to dig information today, but I think his list of features could be an interesting foundation to improve tools for intranet-level applications."

Whew. A lot of discussion, a lot of tools to try out, and some measurable success -- specifically with the combination of Growl and RSS Menu -- getting toward what I want. But I still haven't uncovered the various modules that I talked about in RSS Readering Part I, and most of what people seem to be building are new applications that are trying to impose a different context on my RSS readering activities instead of supporting me where I am now: in the browser looking at some post. Tool builders need to drop the premise that we want to sit in a tiny little room (the app) and read snippets of text in an assembly-line fashion. I favor a pre-industrial, hunter-gatherer model of web reading: I wander around, looking under rocks and finding new trails all the time. And telling stories about my travels so that I, and others, can find the way back, and, just as important: to learn from the experience.

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Peter Cooper on People use FeedDigest because other things suck

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Posted by Stowe Boyd

Peter Cooper of FeedDigest picked up on my recent comments (see Remember The Milk) about using FeedDigest to pipe my Remember The Milk to-do list into the left margin of Get Real. Peter is right when he worries that people are only using FeedDigest because other services don't provide RSS-to-javascript gaskets, and that FeedDigest has to aspire to do more:

[from PeterCooper.co.uk: People use FeedDigest because other things suck]

You might think that people using FeedDigest because other services suck is a good thing for FeedDigest. I'm not so sure.

Take what Stowe Boyd just wrote. He's using a new to-do list system which he loves to bits, but which lacks "a neato-keeno javascript to let me directly post a public to-do list on my blog, so if I want to do that I have to resort to an RSS-to-javascript gasket like Feeddigest." FeedDigest is a 'resort'. This is true in many cases. A lot of users only use FeedDigest because their existing tools are lacking.

FeedDigest can do more. For example, the service has very limited options for reformatting feeds. And they offer no capability to filter feeds based on keywords or tags, which would be very helpful. But with the attitude he is expressing in this post, I am sure that Peter will be working on it.

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Trip Hawkins: The Social Side Of Games

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Posted by Stowe Boyd

Yesterday's USA Today had a piece about Trip Hawkins, the founder of Elctronic Arts and now Digital Chocolate, who has had something akin to a religious conversion. As he puts it, "I realized I had been doing the wrong thing for 30 years." He now thinks the pivotal element of games' attracting and holding onto users is not fidelity to the real-world -- great graphics and so on -- but their support for the social dimension. Aha! People are the heart of the Universe 2.0!

[from USATODAY.com - Tech guru dials into gaming's social side by Kevin Maney]

Hawkins started to feel that something about video games was lacking. Madden Football might be astoundingly realistic, yet it's played by only about 5% of the people who watch the Super Bowl, Hawkins says. Participants in fantasy leagues — a very low-fidelity activity based on statistics from real football games — outnumber video game football players 3 to 1.

[...]

So, Hawkins spent time thinking about what people need, not just want. As we become more mobile, "There's a loneliness we feel in our society," Hawkins says. "We want to grab onto what we've lost."

And that's connection and community. People want to go to Super Bowl parties or interact while playing fantasy football, Hawkins concludes. Fidelity is important to an elite segment of the market, but social connection is important to just about everyone.

"I took the wrong branch," he says. "I thought it was all about fidelity, but what people want is the social aspect."

[...]

In this nascent segment, Digital Chocolate ranks in the top 10 gamemakers, according to research firm M:Metrics. The company has sold about 8 million of its early games. Prices vary, but subscription games can cost $2.99 a month.

Yet Hawkins' big bet is on the low-fi social games, and that's just beginning. MLSN only launched on Cingular and Sprint Nextel subsidiary Boost Mobile this fall. This month, MLSN will launch on Verizon and Sprint. AvaFlirting and a sibling game, AvaCars, won't come out until 2006.

I haven't played these games -- in fact, I don't play video games or phone games, in general -- so I can't comment on the play aspects of what Digital Chocolate is up to. But the basic philosophy is dead on. People want to connect with people, and games are just another means to do that.

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December 12, 2005

Abby Christopher on Games Tackle Disaster Planning

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Posted by Stowe Boyd

When the next enormous disaster hits, you can be sure of one thing: relying on the regional or federal government to respond is stupid. But how can we train local people to be first, and maybe final, responders? Abby Christopher writes at Wired about video games that help people learn what to do in various disasters:

[from Wired News: Games Tackle Disaster Training




Don't worry about bird flu -- video games will come to the rescue.

The Centers for Disease Control and Prevention is funding a series of computer games to help prepare health workers and other first responders facing bioterror attacks, nuclear accidents and pandemics.

Backed also by Chicago's Department of Public Health, a University of Illinois at Chicago research team is developing a series of games that simulate health-related emergencies as well as biological, chemical, radiological and natural disasters.

The new approach is expected to save money -- but it can also prepare many professionals and volunteers quickly in the event of a health emergency, like the potential bird-flu pandemic.

This is the sort of thing that I think is essential for preparing for the inevitable Disaster 2.0, like a bird flu pandemic, biological terrorism, or a 100 year storm hitting Manhattan. Instead of overbred bureaucrats holding endless planning sessions and writing voluminous reports about our lack of preparedness, the US Government or Bill Gates should throw a few tens or hundreds of millions of dollars into a massively parallel online game system where those who get to level 100 will get their college paid for, or $50,000/year, or some other NBA-level inducements. We could have millions of people learning what to do in an emergency, and the top 10% or 15% could make serioius coin.

And in the case of an emergency, when you are standing knee deep in the rising water in a New York City subway, and someone starts telling everyone what to do, you'd be much happier knowing that she is a level 100 adept of the Disaster 2.0 game instead of some political appointee with a flair for office politics.

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Joi Ito Is Bored

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Posted by Stowe Boyd

Joi Ito writes that bloom is off the rose as far as conventional blogging goes, at least for him: blog fatigue has set in. The light at the end of the tunnel? Moblogging!

[from Joi Ito's Web: Will more moblog help?]

It dawned on me that what I really want is better moblogging. Now, when I am in front of a computer connected to the Internet, I'm mostly immersed in IM for business or Warcraft for fun. When I am mobile, I have idle time that I could spend reading blogs and writing to my blog. I guess this is a sign that, at least for me, blogging has moved from my primary online activity to my idle time filler. However, considering how much idle time I have with my phone, I think I could still blog at a relatively consistent rate. Also, I wish there were better ways to read and write when I am with my computer without a connection.

Anyway, I'm going to have to think about how I can have more moblog... Also, maybe my site needs a redesign too.

I think Joi is facing what we all feel, when blogging becomes just the daily grind. And second, I have great hopes for moving into video blogging and moblogging, to rethink the entire experience of blogging.

Once I get over issues involved with downloading Nokia Lifeblog software to my loaner N90 (requires a Windows box -- hiss), I will be trying to expand my blogging to include a completely different use of Flickr -- not as a periodic uploading of pictures from my cell phone, via the computer, but a real stream of pictures and posts daily. By the way, when is Flickr going to support video?

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Steve Case on It's Time to Take It Apart

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Posted by Stowe Boyd

Steve Case has a piece in today's Washington Post where makes a case (haha) for breaking up Time Warner, and in particular, taking AOL in a new direction.

I am not persuaded by Case's spin on the history of the Time/Warner AOL merger: neither is Om Malik. But his three reasons why an unfettered AOL could do better than a captive one are worth thinking about:

[from It's Time to Take It Apart]

Three initiatives, each grounded in AOL's storied past, could be the basis of the company's resurgence.

First, there is no firm better positioned to become the preeminent Internet-based phone company of the 21st century. With nearly 100 million instant messaging users, sending billions of messages each day, AOL is already one of the nation's leading communications companies. While I have respect for the talented entrepreneurs at Internet phone companies like Skype and Vonage, an independent AOL should be able to have many times the number of Internet phone customers as these upstarts (neither of which even existed when we announced the merger of AOL and Time Warner). While AOL is now, at long last, finally getting an Internet phone service off the ground, a spun-off AOL could make this its highest priority, without any anxiety about conflicts with Time Warner Cable (which offers competing services).

Second, given that AOL has always fostered a sense of community and encouraged interaction between like-minded people, it is well positioned to lead in the booming field known as social networking. Indeed, AOL was facilitating social networking before anybody called it that; now this is one of the fastest growing segments of the Internet, as shown by the surging interest in (and valuations of) companies such as MySpace and Facebook. There's no reason why AOL should be falling behind these new entrants -- except that, within a multibillion-dollar conglomerate, emerging opportunities are often ignored until it's too late.

And third, the current drive to make AOL.com a general interest portal is great, but the value of general interest Web sites may have already peaked. The bigger opportunities are likely in the area of vertical portals, Web sites that draw people into specialized channels about things like sports or health, and that host multimedia content as well as video search tools, which blur the lines between the Internet and television. AOL's huge audience gives it a tremendous advantage here, not just to sell ads, but also to build valuable, durable interactive media brands and franchises.

It is true that in each of these three areas, and many others, there are initiatives already underway at AOL. My point, however, is that AOL must go beyond merely "doing" these things; it must reach for leadership in each area. And to do that, it must be freed from its corporate shackles and return to its entrepreneurial roots, identifying ideas early and promoting their widespread acceptance.

Regarding AOL's instant messaging opportunities, I agree that the company could make a credible VoIP run against Skype/eBay, Yahoo, MSN, Vonage, and Google, based on the penetration of AIM. And Case is right, that AOL needs to focus on that right now, or the tide will have turned. The presumed internal conflicts with other arms of the media giant could in fact hold back necessary focus or resources. Given the innovation going on at the competitors and the ho-hum stuff being done in AIM today, something needs to happen.

Here's what I was writing two weeks ago in a review of AIM Triton, their newest version of AIM, that I never finished:

Until today, I had only peeked at the AOL Triton project from afar, but because of my increasing hostility to apps that only run on Windows, I still haven't really fooled with it. I did post Stewart Henshall's comments here, where he basically states that they failed to do very much that's innovative. A complete "lack of vision," he said.

So, after reading a lukewarm review in the Washington Post this morning, I fired up Virtual PC and downloaded the thing. (And, oh, by the way, reclaimed my longlost "stoweboyd" screenname! Years ago, when I dropped my AOL account, they appropriated my login and told me -- in various tech support interactions -- that I would never be able to regain it. This was a policy based (supposedly) on protecting people from others spoofing their identities after releasing screennames or login names. "But," I protested, "I am me. I am not spoofing." Tough luck. However, today, I was able to generate the "stoweboyd" screenname. Hmmm. Maybe its the statue of limitations has elapsed... whatever. But I am glad to regain it, and I plan to switch over to using it.)

My expectations were low, despite the hoopla about the new video capabilities being a Skype killer. Sure they are. What I expect is the increased commercialization of the AIM experience. More ads, more real estate devoted to pushing AOL services, and during the download and installation, all sorts of attempts to own my desktop. And they did not disappoint.

Couple that with the ongoing brain drain at AOL, there are obviously systemic problems, there:

[from WSJ.com - AOL Loses Executive Who Led Instant-Message Unit's Revival

The America Online executive who led a turnaround at the online company's Instant Messenger division has quit a week after AOL introduced its latest version of the product. Chamath Palihapitiya, 29 years old, plans to join a venture capital firm next year.

Mr. Palihapitiya's departure comes as AOL parent Time Warner Inc. is in the midst of negotiations to sell a minority AOL stake to either Google Inc. or Microsoft Corp. Those negotiations have been dragging on for months, leading to a sense of uncertainty among many AOL staffers. In August, Neil Smit, who was head of AOL's subscription business, became chief executive of Charter Communications Inc.

AOL hasn't named a successor to Mr. Palihapitiya, who plans to leave at the end of the year. He will join Mayfield Fund, one of Silicon Valley's most established venture firms, with $2.3 billion under management, as a principal in January.

Good news for Mayfield, perhaps, but another question mark about the future direction of AIM.

Case's arguments about social networking, or perhaps to generalize, the emergence of social architecture upon which interesting new apps will be built, are convincing to me. With gazillions of AIM and AOL users, AOL should be better positioned than they are today in that arena. And, despite the buzz around MySpace and Facebook, I think we are only seeing the start of a social application explosion. These are SNA 1.0 companies, and there really aren't any SNA 2.0 companies out there, unless you blur your focus and look at Flickr or Last.fm (obvious candidate to be acquired, soon, btw), where people are sharing their obsessions with media. AOL should be doing more, here.

And finally, the argument that AOL could become a leader in social media is a real possibility. It's a wide open marketplace, and the company recently acquired Weblogs, Inc., which is a serious step in that direction.

So, leaving aside the "who struck John?" arguments about how AOL got mixed up with Time Warner in the first place, and not even trying to dig into whether its good for the other parts of Time Warner to be divorced from AOL, I am willing to nod along with Steve's message. Whether he can make it happen, or happen quickly enough, I have no idea. But there is no doubt in my mind that a smaller, more focused AOL, capitalizing on AIM, and perhaps adopting my mantra -- The Buddylist Is The Center of the Universe 2.0 -- is a better play than whatever it is Time Warner thinks it is doing with AOL right now.

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Yahoo To Offer Movable Type

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Posted by Stowe Boyd

Yahoo has announced that it will be hosting MT for small businesses. Kind of wild, considering they acquired Blogger, but I guess MT has such a big lead in the powerblogger end of the spectrum that they just had to... or is it a stalking horse? [correction: Adrian Holovaty points out that it was Google that bought Blogger. Duh. I guess my coffee hasn't hit yet.] Considering their acquisitiveness, why didn't they just buy Six Apart? Maybe the price couldn't be hammered out.

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Improbulus on Technorati Tags

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Posted by Stowe Boyd

Improbulus seems to be having problems simialr to mine re: Technorati tags getting lost, stolen, or strayed:

[from A Consuming Experience: Technorati: how to check when Technorati last indexed your blog]

And while it's good that they are regularly indexing, I wish they would fix the problems with their tag pages (or maybe tags indexing or tags database), which clearly people are still experiencing - I've found myself that my post on how to offer different lengths of feed to your subscribers isn't showing up on their tag pages though it's clearly on their index. I don't know if it's because I included code in that post, but some guidance as to what can break their system would be helpful so we know what to avoid.

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Umair Haque on MySpace: Corporate and Lame?

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Posted by Stowe Boyd

A fascinating riff on the economic transitions in the media industry (based on "coordination asymmetries") comes to a dead stop with an offhand comment about MySpace that reminds me that we are in the very earliest days of where social tools are heading:

[from Bubblegeneration Strategy Lab

My kid sister is young enough to think that MySpace is corporate and lame. How do you think her generation is going to express and define itself?

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December 11, 2005

Remember The Milk

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Posted by Stowe Boyd

I am endlessly fascintated with organizing my digital life (or is it digitally organizing my life?), and so when I bumped into Remember The Milk I signed up for an account.

RTM1.jpg

At core, RTM is a to-do list manager: a basic coordination tool. But the thought that has gone into it is captivating. RTM provides the core capablities that you might expect of a to-do list tool: creation of tasks, with deadlines, and so on, but it supports a wide range of sharing options. RTM is a social tool, supporting groups and the delegation of tasks to individuals -- through an "inbox/outbox" metaphor -- and the opportunity to publish to-do lists via URL, RSS, or iCal mechanisms.

I like being able to assign a time to a to do, not just a date, and a time estimate -- although much of that information is not exported via iCal or RSS, alas. The system supports mutiple timestamped notes associated with a task, which provides almost a mini-blog feel: imagine a shared task, where various individuals can post notes re: the status of the activity, for example.

But best of all, from my viewpoint, is alerts mechanism, which includes email, text messaging to your phone, and (yay!) instant messaging.

The only negative about RTM is that they don't provide a neato-keeno javascript to let me directly post a public to-do list on my blog, so if I want to do that I have to resort to an RSS-to-javascript gasket like Feeddigest (see left margin).

So, now I have tried to switch over. I am creating to-do lists in RTM rather than in iCal, and I have subscribed to those lists. iCal is becoming more and more a display for stuff I am creating elsewhere (like my public travel calendar in Eventful (see the left margin)).

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December 10, 2005

Steve Rubel's IM Interview With Joshua Schachter/Del.icio.us

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Posted by Stowe Boyd

Steve interviews Josh via IM (see Micro Persuasion: Yahoo Buys del.icio.us).



Josh says Del.icio.us and MyWeb won't be integrated for the near term, but that obviously has to change.

It might have been better to publish the whole chat log, but its nice to see the iChat client being used with Yahoo's newest employee.

[Aside: I published a bunch of IM interviews a year or so ago, using Gush. They had worked out a contraption that allowed the chat to be scrollable, which was cool. But is was a pain to use. What I would like, I guess, is some way to take the transcript and make it scrollable in place, so it looks like the chat client. Ideas?]

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December 09, 2005

Del.icio.us Acquired by Yahoo

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Posted by Stowe Boyd

Techcrunch (Michael Arrington) reports that Del.icio.us has been acquired by Yahoo (see TechCrunch � Yalicious? - Yahoo Acquires Del.icio.us). No other news seems to be available.


[Update: 2:52pm -- Joshua Schachter confirms, and pointed out this entry at the delicio.us blo:

[from http://blog.del.icio.us/blog/2005/12/yahoo.html">Y.ah.oo]

y.ah.oo!

We're proud to announce that del.icio.us has joined the Yahoo! family. Together we'll continue to improve how people discover, remember and share on the Internet, with a big emphasis on the power of community. We're excited to be working with the Yahoo! Search team - they definitely get social systems and their potential to change the web. (We're also excited to be joining our fraternal twin Flickr!)

We want to thank everyone who has helped us along the way - our employees, our great investors and advisors, and especially our users. We still want to get your feedback, and we look forward to bringing you new features and more servers in the future.

I look forward to continuing my vision of social and community memory, and taking it to the next level with the del.icio.us community and Yahoo!

]

[Update: 3:00pm -- Here's Jeremy Zawodny's take on the acquisition.]

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Technorati Ping Page Update

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Posted by Stowe Boyd

I noticed that the Technorati ping page has been updated, so that it knows who I am, and let's me know the last time it updated its information about my blogs:

tratipingpage.jpg

Until today, I would have to type in the URL of the blog to send the ping. [Note: I seem to have some ping bug, so I find I need to ping T'rati manually, despite having it set in the blog configuration for Get Real.]

[tags: , ]

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December 08, 2005

The Buddylist Is The Center of The Universe 2.0: A Call For Interoperability

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Posted by Stowe Boyd

The recent announcement by Yahoo regarding their entry into the increasingly busy VoIP marketspace -- and the rapid commoditization of that market because of the battle that is shaping up between Yahoo, eBay, Microsoft, AOL, and soon, I expect, Google -- is just one puzzle piece clicking together in what promises to be the realignment of the central communication metaphor of the online universe, or what I hereby dub as Universe 2.0.

The instant messaging model of communication, based on synchronous messaging and continuous presence status, is displacing the store-and-forward, asynchronous email model, at long, long last.

I have argued for the past decade that instant messaging in simply better than email, for a long list of reasons. Add to the growing list of reasons the fusion of voice, and soon, video messaging on your cellphone, with the online messaging architecture.

One outgrowth of this transition toward instant communication will be the realization that email should be used as a last recourse, only when real time communication is not possible or unavailable. For example, I want to ask you a question about a project: in this presence enabled Universe 2.0 (leaving aside the niddling, tiny, little detail of interoperability between the services for later) I determine that you are online and available to talk to me. Obviously, I want my answer as soon as possible, and being a textual sort of guy, I type the question, and a few seconds later, I have my answer.

Alternatively, if you are not available, on many instant messaging solutions I can simply send an offline message, using exactly the same user interface: the instant messaging client. On your return to the office, or upon turning on your cell phone asfter exiting a meeting, you'd recieve the message, and perhaps return to a synchronous form of communication with me to reply, or perhaps determine that I am unavailable, and leave me an offline message, too.

But today's mishmash model, switching back and forth from IM client to email client, with two unintegrated repositories of messages -- on one hand, emails, and on the other, IM logs -- that has got to end.

My prediction: instant messaging will become the domininant metaphor for Universe 2.0 -- which subsumes Web 2.0, by the way, but reaches out past the Web to include every connected communication device, like cell phones, entertainment systems, games consoles, and the connected refrigerators and cars of tomorrow -- and email will become a footprint on the path of this communications evolution.

Brad Stone, who broke the Yahoo announcement in Newsweek, collected some new data about instant messaging adoption:

[from IM's New Calling - - MSNBC.com]

But instant messaging, in case you're not already addicted to it, is the preferred communications medium on the Internet, more popular for many users than e-mail. Teens spend hours pinging their friends after school, business folk use it to avoid unpleasant or inconvenient conversations with colleagues and bosses employ it to summon underlings to their offices for face-to-face meetings. Three hundred million people around the world, including 80 million Americans, send 12 billion instant messages (IMs) a day, according to research firms comScore, Media Metrix and IDC. The IM networks allow you to see if your friends or colleagues are online, active and available for conversation. And short text-only IMs usually draw immediate responses, rather than sitting unread in someone's cluttered e-mail inbox.

By adding the ability to make voice calls from the IM networks to outside lines, and vice versa, the Internet companies are turning their IM networks into the kind of Voice over Internet Protocol (VoIP) service that Danish startup Skype popularized over the last two years. Starting this week, Yahoo users will be able to buy credits of $10 or $25, then use Yahoo Messenger on their PC to call anywhere in the United States or, at a slightly higher rate, to more than 30 countries. For $3 a month or $30 a year, Yahoo will also give users a personal phone number for their PCs, which will let them receive calls from regular phones on their computer. They can pick their area code, so U.S. users with relatives in London, for example, could choose a London phone number and allow their relatives to enjoy local rates when they call.

Yahoo's announcement was not entirely unexpected. Yahoo bought Internet telephony company Dialpad Communications in June, foretelling its entry in the VoIP arena. Microsoft bought a similar VoIP firm, Teleo Inc., two months later, and will surely soon add phone service to Microsoft Messenger, used by about 22 million people in the U.S. EBay bought VoIP leader Skype for a whopping $2.5 billion in September and plans to integrate Skype phone calls and instant messaging, which could allow buyers and sellers to more easily get in touch after an auction closes. And last month, domestic instant messaging leader AOL, with 53 million users, began offering a VoIP service called TotalTalk that allows users to make Internet telephone calls using a broadband telephone adapter that they can connect to their home phone.

In this way, telephones are becoming one form of end point of the instant messaging-based communications network that is linking us all together. Old, dumb phones don't broadcast presence information, but all cell phones do -- is the phone on or not, where in the network is the individual, and so on -- and depending on how the cell services wish to make that information available to the instant messaging networks, we are likely to see a restructuring of the world's communication DNA around this revolutionary concept.

And, it's about time that the world's governments -- and especially the US government -- wake up to the need for imposed interoperability of the instant messaging networks. It is clearly in the public interest for us to be able to access the presence status of anyone, on any service (so long as each individual can opt in, and manage access in suitable ways). As these networks are likely to become the dominant force in telephony, and will rapidly eclipse the old telephone systems, it is time for the Internet giants to move past their outmoded rationale for a fragmented collection of incompatible networks. The parochical interests of Yahoo, Microsoft, eBay, Google, and AOL should not be holding back the emergence of Universe 2.0, but in the absence of governmental interference there seems to be no appeal to reason that could stimulate those competitors to put aside their conflicting interests and structure the standards and infrastructure necessary to insure a unified communication space.

Think how strange it will be if I have to call you on your phone , via my Yahoo Messenger account or Skype, because the phone system is the only piece of the growing real-time network where government regulations have imposed interconnectivity and interoperability of networks.

It's time for a public outcry against the oligarchy whose intransigence in this regard represents a monumental hindrance to what could otherwise be an enormous benefit for us all.

The buddylist is clearly the center of Universe 2.0, and I would like to have one buddylist, not four or five, and if that requires the Majors to make nice, and to work out the complexities in a fair way, then so be it. There was a time in America when Ma Bell owned the network, including the phone on your kitchen wall, and you couldn't replace it with a cheaper version. And there was a time when the phone companies owned your phone number, and if you dropped the service, you lost it. And in the not too distant future, we will be telling teenagers about a time when the Giants owned our buddylists, and we couldn't communicate across the services because Google, Yahoo, Microsoft, eBay, and AOL thought it was better to have a fragmented world. And they will laugh at how stupid the old fogies were, back in the day. And they will be right, because it is stupid, and if we continue to put up with it, we are stupid.

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December 07, 2005

Gary Turner on Mac Identity

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Posted by Stowe Boyd

Gary Turner turned me onto a new app ( see memoria technica -- Blog Archive -- Identity Crisis) that displays where your Mac was made and when:

Coconutidentity.jpg

I am now a little bit Chinese.

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Dave Sifry Announces Mini-Windows

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Posted by Stowe Boyd

miniTechnorati.jpg

Dave Sifry explains the new "View in Mini" chicklet that just recently appeared in Technorati. Basically, you can keep a search window open in a minimized form factor, and see new entries that fall into the search. It's another example of search as a shared space, but it's not very shared yet. There is no way to communicate with others who might be keeping a "Les Blogs" Mini open, yet.

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Scoble on RSS Backlash

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Posted by Stowe Boyd

Robert turns out to be a contrarian (or am I the contrarian?) regarding my beefs with RSS readers:

[from Scobleizer - Microsoft Geek Blogger � More from Ireland]

Stowe Boyd puts some RSS backlash out there (he doesn’t like the feed reading experience). I keep hearing this too when I give speeches. But almost always these are people who don’t try to keep up with a large number of sites and just visit randomly. I take a more structured approach to my feed reading and hate reading sites on the Web, for the most part. Although with Digg and Memeorandum I certainly do my share of random poking around too.

One thing, though, is even if you hate the RSS experience, there are benefits for having all that stuff stored up. Desktop search works a lot better than even Google on the Web does. If I remember I read something on a feed a few months ago I can find it instantly by using desktop search, but it often is hard to find on the web-based search engines like Google, MSN, or Yahoo.

It’s interesting that some people actually like seeing a blog’s design. I don’t. It impedes readability. Imagine if the New York Times had a different font, a different color backwash, and a different font size for each author. It’d make reading a newspaper really a poor experience, wouldn’t it? Yet we put up with that on the Web. RSS frees me from that system and makes it a lot easier to read a large amount of information very quickly.

I agree with Robert in part:

  • I would like to have a log of things I have read, but I would like that to be a journal of all the places and bits I have visited, stamped by time and tagged, as well. So when I am wandering around -- like right now -- catching up with many peoples' comments on the RSS Readering post, I could be tagging the journal entries. I do that now with my posts with Technorati tags, and some of the places I go with Del.icio.us tags. But Del.icio.us makes me do too much heavy lifting.
  • Unlike Robert, I don't find fooling with blog layout that much of a hassle, and appreciate a bit of randomness. The endless pellets of info in RSS readers drive me batty.
  • My process of reading stuff is not random, but it is not assembly-line, industrial-strength blog reading like Robert is into. I find that I need to tag, comment, post, and so on, to make sense of the stream. Otherwise, nothing sticks with me.

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Andy Lark on RSS Readers

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Posted by Stowe Boyd

I am in good company...

[from Andrew Lark: RSS Readers...]

At the end of the day I am with Stowe, none of these really reflect the way we interact with Web 2.0.

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David Weinberger on Massively Multiplayer Online Truth

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Posted by Stowe Boyd

David W wonders if we need a replacement for the subjective/objective truth dimension:

[his post, Joho the Blog: Massively Multiplayer Online Truth, in it's entirety]

In some of my talks, I've been suggesting that the ability of people with different subjective viewpoints to talk with one another (via blogs, email, Skype, etc.) creates something new. It's not objectivity. It's not subjectivity. I've been calling it "multi-subjectivity."

Someone at my Oxford presentation pointed out that "multi" is entirely the wrong modifier because it implies many individuals, rather than focusing on what's occurring between them. But "intersubjectivity" carries baggage I don' t want. So, how about "Massively Multiplayer Online Truth."

Yes, I'm being cute, although I think it gets at something serious: The old, romantic view of truth was lonely. This one is social, and thus is joyful.

[Flame retardant underwear: MMOT is not a replacement for other types of truth. We need all of 'em.]

Ok, I propose "sojectivity" -- the understanding that arises from individuals with different subjective viewpoints exchanging their views -- using the "so" of "social".

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Doc Searls on Handbasket Weaving

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Posted by Stowe Boyd

Doc Searls and the Cluetrain bunch have been swept into the Wikipedia neutrality wars:

The Doc Searls Weblog : Wednesday, December 7, 2005

The Cluetrain entry in Wikipedia, my wife just pointed out to me (incredibly, I'd never read it) is one of those the neutrality of which is disputed, complete with a warning on top. She also pointed out cluetrainmanifesto.com, which is making money, presumably, for a squatter.

The Wikipedia backlash must be stopped.

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Lee Gomes on Tech Blogs Produce New Elite

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Posted by Stowe Boyd

Lee Gomes at the WSJ zooms in on the revolution that has happened in the tech world: the shift of power from conventional media to a small elite of tech bloggers:

[from WSJ.com - Portals]

The reality is that while there are now as many tech blogs as stars in the sky, only a tiny fraction of them matter. And those that do aren't part of some proletarian information revolution, but instead have become the tech world's new elite. Reporters for the big mainstream newspapers and magazines, long accustomed to fawning treatment at corporate events, now show up and find that the best seats often go to the A-list bloggers. And living at the front of the velvet rope line means the big bloggers are frequently pitched and wooed. In fact, with the influence peddling universe in this state of flux, it's not uncommon for mainstream reporters, including the occasional technology columnist, to lobby bloggers to include links to their print articles.

The easiest way to follow this world is via a useful blog-tracking service called tech.memeorandum.com. The site runs off software written by Gabe Rivera, a former Intel compiler programmer. It sifts through hundreds of technology-oriented blogs to find the hour's hot topics and who is saying what about them. The results are presented concisely in a single place, updated every few minutes. Another site, blogniscient.com, offers a similar service. (It is apparently important in the tech blog world to pick a name that is as awkwardly unspellable as possible.)

The thing that is interesting in this revolution is the number shift: it is not necessary to reach millions. A blogger can be enomously influential with only a few thousand daily readers, if those readers are themselves influential. As we break away from broadcast media conventions, mass influence is less relevant. What appears in its place is social relevance: what matters is who you are influencing.

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Jeremy Wright: Criticizing Web 2.0 Companies On Scale, But Not Scaling B5?

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Posted by Stowe Boyd

It's a strange convergence: On one hand Jeremy Wright is criticizing Web 2.0 companies for not scaling -- he names Technorati and a bunch of others -- but at the same time B5 hits all sorts of scaling issues themselves:

[from Ensight - Jeremy Wright’s Personal Blog � Web 2.0 Companies NEED To Scale]

Maybe I’m just spoiled, having worked in high performance, high availability apps before, but it constantly astounds me what some folk consider “scaleable” and “available” applications. I’ve spent about 10 hours this month working with really, really high profile Web 2.0 ish companies nearly yelling at them about their lack of true infrastructure.

...

[from b5media.com - the blogger's blogging network]

Over the last week or so, it’s becoming quickly apparent that our current hardware resources aren’t enough to keep the network up. We’ve been working on another solution, but we’ve been waiting until we’ve paid our bloggers for November before we go and spend gobs of money.

Our hope is that in the next week or so this will be fixed. Sorry about any recent (and upcoming, until we get new hardware in) downtime.

A bit schitzoid, although in principle the two issues can appear totally unconnected.

[pointer from tech.memeorandum.com]

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The Web 2.0 And Beyond - a conversation

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Posted by Stowe Boyd

Jenny Attiyeh interviewed David Weinberger, Chris Nolan, and me just after the Symposium on Social Architecture, and she's posted that at Thoughtcast: (see The Web 2.0 and beyond — a conversation).

Her first question was directed to me, where she asked whether the growth of the Web was uncontrolled, like evolution, or was it instead following some intelligent design. I replied that the Web seems to be proceeding like an orgy: its headed somewhere, but no one is in control. David was peeved because of a series of hardware problems (PC, not human) that day, but he doesn't seem it. Chris was funny, despite the fact that we were missing the first half of the symposium cocktail party.

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Squidoo Beta Goes Live

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Posted by Stowe Boyd

Seth Godin's newest project, Squidoo, that I wrote about a few months ago (Seth Godin on Squidoo) went live today. Heath Row helped me put together a so-called lens on Social Architecture.

The weird thing is I can't find it by searching at the site: neither a search for "stowe boyd" or "social architecture" seems to work, although I pop up periodically on the www.squidoo.com web page occasionally as a "featured lensmaster." Looks like the beta has a glitch or two in it, at least in search capabilities. I searched for 'blog' and found only three lenses, but when I clicked on the 'blog' tag I got dozens of hits.

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December 06, 2005

Death By Powerpoint

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Posted by Stowe Boyd

I received a rather unclueful email today, touting a new online service:

Hi

As a journalist seeking knowledge experts, I am sure you will find this of interest. Today, Sonic Foundry launched the industry's first searchable Website of rich media expert presentations (www.mediasite.com). Complete with audio, video and rich presentation graphics, some of the business leaders, politicians and knowledge experts you'll find here include:
Jack Welch, Jeffrey Immelt, Michael Dell, Tom Ridge, Tommy Thompson, Ruth Bader Ginsburg, John Kerry and Scott McNealy, to name a few.

I am *not* really a journalists, and I am not seeking 'knowledge experts' -- at least I don't think I am. And the 'rich media expert presentations' look to be powerpoints. Millions and millions of powerpoints. Aaaaaahhhhhhhh!!!!

Powerpoint, like email, is a place where knowledge goes to die.

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Social Media, Defined

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Posted by Stowe Boyd

I was having coffee with Ian Kennedy and Havi Hoffman of Yahoo this morning in Palo Alto, just catching up, and Ian asked me for a short definition of "social media". I temporized, saying I would root around in the archives and see what I had in the way of elevator-speak on the subject.

Here's an attempt:

Social Media are those forms of publishing that are based on a dynamic interaction, a conversation, between the author and active readers, in contrast with traditional broadcast media where the 'audience' is a passive 'consumer' of 'content'. The annotations or social gestures left behind by active readers, such as comments, tags, bookmarks, and trackbacks, create an elaborate topology resting on the foundational blog posts, and this enhanced meta-environment, the blogosphere, is the context for and the realization of a global collaboration to make sense of the world and our place in it.

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Bill Brown on Tag Punctuation

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Posted by Stowe Boyd

Bill Brown levels a really good complaint about the lack of standards around what I call tag punctuation: the delimiters that are used to separate a list of tags:

[from Tag formats: Can't we all just get along? - Signal vs. Noise (by 37signals)]

What if I want to tag something “white house” instead of with the separate tags “white” and “house” (which changes the meaning) or “whitehouse”/”white+house” (unintuitive)? Enter comma delimited tagging.

He goes on to list a variety of services -- Flickr, Amazon, 43Things -- and there is little consistency.

At Technorati, I use "+" to tie words together, like "compound+phrase", because I am creating the tags in HTML URLs, and blanks don't work well there, but T'rati changes the plus to a blank. Some services won't allow plus signs in tags, which is a pain. Some people use "wikiword" style, with all the words smooshed together.

It would be good if a standard emerged for punctuation, so I propose the following:

  1. All tag solutions should allow blanks and other special characters in tags except for comma. [Then I could forego the use of "+".]
  2. commas should be used to delimit tags in a list.

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Instant Message Handle

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Posted by Stowe Boyd

I mentioned in passing the other day that I have reclaimed the AIM handle of "stoweboyd" that was stolen from me a decade or so ago when I dropped my AOL account. I still have "stoweboyd - at - mac.com" and the "boydstowe" handle I used for years, but for symmetry I am going to use "stoweboyd" on AIM since it matches my handles at MSN (which I never use anymore, really) and Yahoo (which I seem to only use to talk to folks at Yahoo).

Please update your buddylists, because I am switching over!

[tags: , ]

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December 05, 2005

Adam Curry and Dave Winer Give Each Other Wedgies Over Podcasting Credit

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Posted by Stowe Boyd

I have had my own tiffs with Dave Winer -- he is an easy guy to dislike and/or piss off -- so I tingle with schadenfreud to watch the mess roiling about the can of worms that his relationship with Adam Curry has turned into. Recently, Curry has been accused of editing the Wikipedia entry on podcasting to inflate his role (hey wait... it's Wikipedia... can't anyone edit anything?) in the development of podcasting, and now, apparently, Curry has caught Winer deleting a post that claims Curry should turn over 50% of Podshow to him.

[from CURRY.COM: Adam Curry's Weblog

In January of 2005 I met in a Miami hotel with Dave, Ron Bloom and 5 other people in the course of the week about starting a podcasting business. For days we had heated discussions about the future of Podcasting and it was clear that the differences of opinion were vast.

It was also clear that no one from the group (which included 2 investors) wanted to work with Dave but me. It was a very uncomfortable time for me, and at the end of the week I told Dave I wasn't interested in setting up a business anymore if we couldn't get the business people on board. He freaked out (in a restaurant) and demanded that if I got a television show out of the press at the time, that I would have to pay him his 'share' and drove away without saying goodbye. That event made me realize I had made a wise decision. Some people you just don't want to be in business with.

Podshow, which was started months after the Miami meeting, is not the company Dave and I discussed and it wouldn't be where it is today if we had followed Dave's vision. In fact, he shunned the entire idea and even the name outright. We made a clean break in Miami and Dave apparently can't accept that.

Part of the 'work' that Dave and I did under our so called 50/50 agreement was on audio.weblogs.com, which I promoted relentlessly. Where's my piece of the $2.3 million that Dave received for it? He didn't even have the courtesy to toss a bone to the server admin he promised to 'make whole' upon a sale for setting up the infrastructure gratis. And there are more Winer stories like this flowing into my email box.

Doc Searls, where are you? Can you calm these guys down before the pioneers of podcasting turn themselves into a laughing stock?

[Update: A little birdy pointed out that I misspelled Winer's name as Weiner throughout. Thanks!]

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Gmail Adds Virus Checking Of Attachments

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Posted by Stowe Boyd

Just noticed that Gmail now checks attachments for viruses:

[from About Gmail]

What's new on Gmail?

Just Launched!

Virus scanning is here!
Get an automatic check-up every time you open or send a message with an attachment. We even try our best to remove viruses so we can protect you against all the ones we find. You're on your own with the common cold (try chicken soup).

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December 04, 2005

Egosurfing: My Google Number is 268,000!

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Posted by Stowe Boyd

Yikes! I was searching for something I wrote a long time ago via Google, and discovered that my Google number is up to 268,000! (see "stowe boyd" - Google Search).

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Om Malik On Skype Video: Skype Eats Its Young

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Posted by Stowe Boyd

Taking a week of vacation -- real vacation: no blogging at all -- means I am late to the party on all sorts of things, like Om Malik's slap in the face to Skype's predatory (or cannibalistic?) technology strategy, such as the recent Skype Video release that basically ends the business of various small firms in the Skype ecosystem (or is it just a foodchain?):

[Om Malik on Broadband : � Skype 2.0 eats its young]

The standard features make it harder for many developers to make a fiscal argument to stay in the Skype ecosystem. As they flee, the system breaks down, and new ideas stop flowing. (Of course that would also mean, some great stealable concepts would never materialize.) These same guys, start supporting Gizmo Project, which uses open source, then the momentum can quickly shift away from Skype.

At the very least they could have acquired one of the contenders, which at the least turns it into a lottery instead of infanticide.

I was very turned on about Skype early on, but I have drifted back to text IM. I can keep a bunch of text IMs going in parallel with other activities, but voice demands foreground attention. Also, the flakiness of the service is an issue when you really want to talk.

Still, I believe there is a killer VoIP app to come, and yes, it will hinge on getting video right, by which I mean video on the phone, not just on the PC. I don't think Skype can make that happen. So I am waiting and watching the other players, and I will revisit the Gizmo Project, too.

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December 03, 2005

SNARF: Social Network and Relationship Finder

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Posted by Stowe Boyd

A group of researchers working at Microsoft Research have developed an email tool to help with email triage -- which email messages should you read first, and which can you safely ignore -- based on social network analysis:

[from Too Many Emails? SNARF Them Up!]

SNARF, the Social Network and Relationship Finder, developed by Microsoft Research and available for download, is designed to help computer users cope with precisely such scenarios. SNARF, a complement to e-mail programs such as Outlook, filters and sorts e-mail based on the type of message and the user's history with an e-mail correspondent. The result: a collection of alternative views of your e-mail that can help you make sense of the deluge.

Makes sense. The importance of a relationship is strongly linked with the frequency of communication, and other social clues buried in the email system. Those who respond more quickly to your emails are likely to think more highly of you, and vice versa. SNARF exploits these tidbiits and other evidence of relationship strength to order email in something other than reverse chronological.

[read entire piece at Centrality]

I like the Nerdvana-ish buddylist-style presentation of email. I hope Google gets around to doing something smart like that in Gtalk (are they ever going to get serious about Gtalk?) because I really like Gmail's tagged email metaphor, but I would like to order my world around people, not the chronology.

And, of course, its in the Hall of Shame for being Windows only (but strangely enough, it works for Lotus Notes as well as Outlook...)

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December 01, 2005

RSS Readering: Why RSS Readers Are No Good For Me (And You, Too, I Bet)

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Posted by Stowe Boyd

I am constantly fiddling around with RSS readers and various strategies for "RSS readering" -- William James remarked that you coin a new word at your own peril, so verbing "RSS reader" may be dangerous for me, but I do so with a plan.

I want to be an RSS reader: by which I mean to say that I would certainly rather (in theory) receive alerts about posts and -- perhaps even the posts themselves -- within some some window of time of their being posted. However, I haven't generally liked the various RSS readers I have tried. And I have tried gazillions.

I tried NewsGator integrated with Outlook when I was still (hiss) living on a Windows laptop. Yes, in principle I keep my email client open all day, and, yes, in some way getting email is similar to RSS-transmitted posts. But the email metaphor, of folders and messages doesn't quite jibe with my experience of browser mediated blog reading. So, ultimately, I dropped it.

The same is true of standalone RSS reader tools, like NetNewsWire and Fire. I tried them for a time, and then dropped out. These annoy me for similar reasons: I don't like the Pez dispenser feel, where all posts are like another, and you assume the role of a pigeon in a Skinner box, hitting the button to make the pellets roll out.

I have been lusting for something, a new solution, that actually parallels my most rewarding reading experiences. The way this generally works is like so:

  • I stumble across some link, or reference -- perhaps in an email, or in the midst of reading a post in a browser -- and I decide that I would like to invest some attention to this concept, or meme. Note: I am not just deciding to click a link and go to a specific page -- which is all typical browsers do. I am deciding to investigate the theme, thread, meme, or whatever, and assimilate and collate information about it.

  • I then use a variety of techniques to uncover what I am interested in:
    • I might click on tags embedded in the post, that take me to Technorati, or I might simply decide to search at Technorati or Del.icio.us for references to the piece or for tags to the topic or the names of individuals writing about it.

    • I might follow backlinks, from the post back to earlier sources: other posts, or articles.

    • I might ask specific contacts of mine what they know about the object of my interest.

    • I might write a post, summarizing what I have uncovered, and offering some thoughts on the subject

But what I seldom do is just sit there reading a stream of posts, based on their chronology, or other intrinsic factors. No, I am on a hunt, skipping from place to place, and these tools constrain me more than they free me.

What I would rather have is what I imagined Flock might be (and well might be, in later incarnations): a browser-based solution, perhaps a suite of plugins, that augment the browser-based "readering" experience. One part of that might be a buddylist-ish sort of minimal RSS tool that would simply remind me that people I like have posted something somewhere. I have a strong bias that this should be implemented along the lines of what the geniuses at 2entwine implemented in Gush, about which I have written a lot in the past, including various posts this year about the client. I have stopped using Gush because I find the Mac version painfully slow, but I loved having a multi-headed instant messaging client that included an RSS reader. I had tried to persude them to strip down the RSS reader to be just an alerting tool, and to conflate the IM buddylist and the RSS alerts into a single list, rather than two separate worlds, but, alas, the Brothers Carr never did get around to those tweaks.

So, when I recently was alerted to RSS reader doings at Yahoo, my mind filled in all the gaps, and I dreamed that dream again. However, while the new Yahoo Mail Beta does in fact include a now conventional RSS reader integrated with it -- and it appears to work as it should, given the email metaphor -- it won't actually fit in with the model of readering I am chasing after. However, Yahoo is rolling out feed alerts, as part of Yahoo Alerts (although I didn't see it running, yet), which may implement part of what I'd like, since these alerts can be sent through IM. But Yahoo and the other major IM players don't want to provide IM capabilities as Firefox plugins: they want us to use their proprietary clients.

The rest of the browser modules might include these:

  • A tag browser: given a tag, or a boolean expression involving tags, present an ordered list of sources (both authors and blogs). This could be a Technorati plug-in, perhaps.

  • A backward link and forward link sniffer: give the current webpage, collate other pages pointing to that page, and a list of the pages referenced. This I envision as something like the radar widget found in video games, in a way. But instead of being displayed in a circle, two ordered lists would be fine.

  • A Del.icio.us module: given the current page, who of my friends has bookmarked the page, and what have they said? And I would like to get away from the javascript contraption that I use for Del.icio.us now, where bookmarking a page moves me to Del.icio.us, and creates a problem with use of the back command.

  • A journaling module: I would like to drop an anchor in my clickstream when I decide to start some exploration and to drop a second one when I stop, and be able to retrace my steps at some later point, or to pick up the thread again, and add more stuff to it later on. I have written a bunch about "search as a shared space" vis-a-vis various services like Jeteye, but I would really rather have something embedded in the browser experience that I could also publish in some way, to allow it to be shared with others.

  • A IM presence module: I'd like to be able to share the location I am currently browsing as my iChat/AIM presence, and I would like to have my circle of friends do the same. Of course, people would like to turn this off when they are reading Fleshbot (not me, but others might), but in general it would be a simple source of new sources of clueful information.

There's more modules that could be conceived, but I think I have waved my hands enough to get across what is profoundly off about RSS readers: they don't work the way I read. I need support for active reading, or "readering" as I dubbed it, which is a very social activity, not a solitary one. I am no pigeon in no cage.

It could be argued that my needs or wants are wildly atypical -- I am a blogger, I have more time on my hands than others, blah blah blah. I maintain that because I am a blogger, and heavily invested in it, I am willing to do manually what others don't have time or patience to do, even though in the final analysis it leads to a much richer experience of the web.

Now all I need is for inventive souls out there to start building the bits and pieces of my dream world. It shouldn't be hard for someone to build an RSS alert plugin for Firefox, should it? Maybe someone already has done that. But I suspect that the other pieces of the puzzle have yet to be built. I can dream, can't I?

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November 29, 2005

Apple Entering The Battle For The Livingroom: Mini Becomes The Tivo Killer

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Posted by Stowe Boyd

The folks at Think Secret have leaked the blueprints of Apple's plans for the home entertainment market: A revamped Mac Mini with DVR capablities, bigger hard drive, and iPod dock, codenamed Kaleidoscope.

[from Think Secret - Road to Expo: Reborn Mac mini set to take over the living room]

Specifics surrounding Front Row 2.0 and Apple's DVR application are limited at this point, although sources with knowledge of the project have dubbed the latter a "TiVo-killer." The moniker might not be without some bias, however, as sources report that talks of an Apple-TiVo deal recently fizzled, prompting TiVo to independently announce this month that it will soon offer customers the ability to copy stored content to a video iPod.While Apple surprised watchers when the company delivered Front Row alongside updated iMac G5s recently, Apple's media center intentions have become startlingly clear in the past year since Apple first delivered the Mac mini and customers first started connecting the system to home theaters and installing it in automobiles. Sources have hinted that additional media announcements will further propel Apple's strategy, and with the hardware, software, and iPod sales behind it, Apple now seems poised to firmly plant its footprint in living rooms.

The only thing missing is an Apple game system...

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Joshua Porter on Web 2.0

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Posted by Stowe Boyd

Even though he says he doesn't want to define web 2.0, Joshua Porter does a pretty good job here, and avoids the complexities (ineffabilities?) of Tim O'Reilly's now famous diagram.

These four aspects I broke down as follows:
  • Learning from the Dot Bomb Survivors The Four Horsemen: Google, Amazon, Yahoo, and eBay. These companies have become clich�, and we take them for granted, even though they have consistently come up with the most innovative designs. Amazon’s reviews? Yeah, they’re cool. But why are they consistently better than anyone else’s reviews? That’s the question.
  • New, Enabling Technologies RSS, APIs, REST, and Permalinks. These technologies haven’t been around all that long, and they’re crucial to today’s applications.
  • Social Software Best Practices Folksonomies, Blogs, Wikis are changing the way that we interact with each other on the Web. What are the best practices in implementing these? We’ve learned a lot about folksonomies, but it seems we’ve only scratched the surface.
  • Design by Modeling User Behavior This is what the other quadrants point to. Learn from the Dot Bomb Survivors and identify best practices in social software while observing analog user activities. Then use new, enabling technologies to model them digitally.

    In other words, I think that Web 2.0 is all about learning how to design systems that model user behavior.

I agree, mostly. Web 2.0 is the convergence of a number of trends, and the emergence of something more than the sum of the parts.

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November 18, 2005

John Battelle on Building A Better Boom

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Posted by Stowe Boyd

John Battelle makes a strong case that the Web 2.0 resurgence is not a bubble, but represents a structural change in economics, technology, and society, and that in the final analysis, Web 1.0 led to a tech boom and bust because critical factors weren't in alignment then which are now:

[from Building a Better Boom - New York Times by John Battelle]

But regardless of all this deja vu, we are not in a bubble. Instead we are witnessing the Web's second coming, and it's even got a name, "Web 2.0" - although exactly what that moniker stands for is the topic of debate in the technology industry. For most it signifies a new way of starting and running companies - with less capital, more focus on the customer and a far more open business model when it comes to working with others.

And ubiquitous broadband, wifi in every cafe, and incredibly cheap hardware and open source software, which has made the cost of entry for innovators almost zero.

He addresses the notion that the web is an application platform -- although he doesn't use the Web OS term -- and the missionary zeal that seems to pervade the Web+2.0+osphere (yes, you saw that here first). People involved in this movement -- and it is a movement, having a lot in common with others, like open source, emergent democracy, and those who are trying to keep governments away from Internet regulation -- are, as John puts it, "decidedly missionary - from the communitarian ethos of Craigslist to Google's informal motto, "don't be evil.""

His final point isn't as compelling to me as those that precede it, but may help to convince finance types: it's not a bubble because there is little public financing through IPOs. That may come back to haunt him -- and us all -- if that bubbilicious model begins to be used.

But the natural economics of Web 2.0 development argue against that. I was just on a tour, talking with a handful of Web 2.0 tech start-up founders, and the tendency is to stay small, almost humorously small. At Mary Hodder's Bloqx, for example, three developers were crammed into a room no larger than a large closet. Jason Fried of 37 Signals advocates keeping teams small, not just from a desire to reduce the burn, but to increase the likelihood of less features creeping into products. This week, I saw the same reflected in the jampacked three-room office of Podcast.com, where Scott Beatty, the CEO, described the company's plans to the 'rolling beta' model of developing more and more rich services, which rely on small, agile development coupled with an obsession with end-user experience.

It's an austere and highly philosophical era -- which John only tangentially touches on -- but one that is likely to lead to very different outcomes that Web 1.0. I believe that it's also a generational thing. These are either young veterans of the Web 1.0 mess, or those that witnessed the fall out of "irrational exuberance" from afar. And they are at least going to make new mistakes, if mistakes are to be made.

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November 17, 2005

read.io: Instant Podcast, Just Add Feed

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Posted by Stowe Boyd

I was invited to fool with the closed beta of a new service from Aperto (Felix Petersen, of Plazes and other projects) and Readspeaker called read.io. The idea is to use trained speakers -- not synthesized speech -- to automatically generate podcasts from your blog posts.

readio.jpeg

The sample posts I listen to demonstrate some of the issues with this approach:

  • There are problems with specialized stuff, like "del.icio.us" -- which we pronounce without the dots, but which becomes something like "del-i-cio-us" in read.io.
  • read.io doesn't handle punctuation very well. I would expect a longer pause after periods, and some indication of paragraph breaks. And it should be possible to handle parenthetical phrases with pauses, too.
  • The tools doesn't make a distinction between blog junk and content. It's kind of strange to hear the voice reeling off the technorati tags... but i don't know exactly what I would like as different behavior.

All in all, a very interesting experiment, and -- given a few tweaks -- I would be likely to include it as a permanent widget in the margin of Get Real.

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November 10, 2005

Doc Searls on Microsoft In Reality

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Posted by Stowe Boyd

Doc jumps in with both feet on the new zeal with which Microsoft's Gates and Ozzie are trying to do a landgrab on the Web OS/Apps/2.0 revolution:

[from Microsoft in Reality — a look at the latest memos from Gates and Ozzie | Linux Journal]

Now that everything is being built by everybody with fewer and fewer dependencies on any one vendor as a sole source of technology, it will be harder and harder to build silos for people and companies that are losing their willingness to live in them.

Which is why I see this whole thing as an adjustment of Microsoft to reality, rather than a call by Microsoft for the reverse.

Doc, as usual, cuts like a scalpel. And, no surprise, harmonizes with my recent post, Scoble on Google, on the same topic. [In fact it was a recent Scoble post (see Paying Attention To The Post-memo Blogs) that drew my attention to Doc's piece.

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AOL Instant Messaging Survey

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Posted by Stowe Boyd

AOL has released the results of its annual instant messaging survey, and among other results, IM is up 19% in the past year:

[from AOL's Third Annual Instant Messenger Trends Survey

IM has taken over as the communications vehicle of choice with 25 percent of users saying they would also like to consume entertainment content within their IM service and 20 percent saying they would like to use IM to make voice calls to landlines and cell phones alike.

More top level findings:

[from email press release]

Email is Old School: Thirty-eight percent say they send as many or more IMs than emails, and the younger users are, the more likely they are to favor IM. Two-thirds (66 percent) of teens and young adults (ages 13-21) say they send more IMs than emails, up from 49 percent last year.

Meet the Parents: More than half (53 percent) of teens (ages 13-17) surveyed say their parents now issue guidelines and rules about instant messaging. Teen boys (55 percent) are more likely to have parental IM rules than are teen girls (50 percent), and fully 65 percent of teens who have rules say they follow them.

Hit the Road: One in three (33 percent) IM users send mobile IMs or text messages from their cell phones at least once a week. This is a dramatic increase over 2004, when just 19 percent said they do so, and 2003 when the figure was 10 percent.

IM Too Busy: At-work IM users now send IMs to communicate with colleagues (58 percent), to get answers and make business decisions (49 percent) and even to interact with clients or customers (28 percent). Twelve percent have used IM at work to avoid a difficult in-person conversation.

I Want IM TV!: One in four (26 percent) IM users say that live streaming television is the one feature they wish was available on their IM service. Music on demand came in second (25 percent) and video on demand was third (21 percent).

The Sound of Your Voice: Meanwhile, 20 percent say they currently enjoy, or would like to try, making live voice calls to other computers, landlines and cell phones directly from their IM service. Another 12 percent say they would be interested in an IM-based VoIP service that could replace their primary household phone line.

Another Day, Another "Away Message": Half (47 percent) of those ages 13-21 change their away messages every day, to let others know where they are (71 percent), to list a cell phone number or alternate way to be reached (47 percent) or to post a favorite lyric or quote (47 percent). Seven percent have even posted a call to action, like "Please donate to the Red Cross to help hurricane victims."

"Instant messaging is a part of everyday life, with more and more people using their IM service as a starting point for all communications, from sending mobile messages to friends on cell phones to placing VoIP-based phone calls," said Chamath Palihapitiya, vice president and general manager, AIM and ICQ, America Online, Inc. "Usage is spiking, and not just among teens. Parents, grandparents and professionals are all using instant messaging to stay in touch and enhance their day-to-day communications."

Nationwide and around the world, instant messaging use is growing, with nearly 12 billion instant messages being sent every day worldwide, according to IDC. ComScore Media Metrix reports that there are more than 300 million people across the globe and more than 80 million Americans who regularly use instant messaging as a quick and convenient communications tool.

Maybe I will start to see more attention to the idea that the buddy list is the center of the online universe, now that these results clearly show IM is mainstream and pushing out email. This takes me back to the flap I caused at Supernova last year when I asserted that "email blows" and said IM was going to displace it, along with technologies like blogs and RSS. Ha!

My Nerdvana client idea -- which is something like what Google is doing with their desktop client (for Windows only -- hiss...) but not quite -- is still an awesome idea, if there are any Web 2.0 hungry developers out there who are just looking for a cool product to build.

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Go Flock Yourself

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Posted by Stowe Boyd

Go Flock Yourself is an unabashed Web 2.0 antihype engine. It's not at all tongue in cheek, which makes it almost a self-parody:

[from Go Flock Yourself

Oh no! Some people are seeing through the Web 2.0 hype! Obviously they just don’t “get it”!

Those who say we’re just being reflexively hostile simply don’t realise that we’re in on the ground floor of this bullshit. We see this every day. The majority of the latest leet “Web 2.0″ sites are nothing more than gimmicks angling for bubble capital.

It sounds like the author is an insider -- or at least he appears to be -- laboring within the bowels of a Web 2.0 company, but deeeply unhappy about it.

GFY has become the #10 blog on Wordpress. No surprise, with a tagline like this: "This is newer media. News clouds. Tag me. Splog is an aggregate noun."

[pointer from Bingo]

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November 09, 2005

Joshua Schachter on The Future Of Tagging

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Posted by Stowe Boyd

Beth Kanter blogged the recent Berkman Center interview of Joshua Schachter by David Weinberger. One snippet before the live broadcast:

[from Beth's Blog: Joshua Schachter: Future of Tagging

Weinberger: “What irks you?”

Schachter: “I’m labeled as the Web 2.0 poster child and I don’t know what it means. Oh, maybe I do, a logo with a gradient or diagonal lines in the header and CSS forms.

More antihype. And Schachter dismissed David's contention that he is "the poster child for Web 2.0 and folksonomy," syaing that he doesn't use the term folksonomy, and believes that Del.icio.us is more about rembering that sharing.

Hmmm. I really need to interview him myself.

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Nicolas Nova on Objects That Blog

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Posted by Stowe Boyd

NIcolas and a bunch of other folks in Munich have been stirred up by a recent Bruce Sterling presentation on Shaping Things to Come:

[from [Future] My notes on Bruce Sterling’s talk in munich]

Shaping Things to Come: there are six trends, convergent and integral part of a general concept, six sides of a black box:

1. interactive ships, objects can be labelled [?] with unique identity
2. local and precise positioning systems
3. powerful search engines
4. 3d virtual models of objects
5. rapid prototyping of objects
6. cradle to cradle recycling

One outgrowth of this is the interesting prospect of everyday household objects that blog:

[from pasta and vinegar -- Objects that blog!]

Tonight I had an interesting debate with Julian about the notion of ‘objects that blog’ (he calls them blogject), that is to say artifacts that would upload their story up to web. They would report the history of interactions the object had with people. It’s something very intriguing and close to Bruce Sterling’s idea of spime. Julian wrote an insightful post about it. This is part of a project he’s carrying out for his seminar on Location-Based Mobile Media.

He goes on to mention a lamp that does this.

I would personally like a whole host of gizmos to blog. Think of all the value I have gotten from sharing the 'blogging' of iTunes at Last.fm? While it might be less interesting to me to have the contents of my refrigerator blogged, daily, it might be interesting is I were a real foodist, and interacted with a circle of other foodists. Likewise, a blog track of what movies I have watched on my DVD player, or blog history of (public) IM interactions.

Autobiographing objects, apps, and appliances are coming.

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Joel Spolsky on Web 2.0: The Antihype Is Thickening

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Posted by Stowe Boyd

Hmmm. More and more of the mainstream Web 1.0 voices (yes they are, and if they don't like it, tough) are lining up against the Web 2.0 moniker. Joel Spolsky is just one of the newest ones:

[from Joel on Software

The term Web 2.0 particularly bugs me. It's not a real concept. It has no meaning. It's a big, vague, nebulous cloud of pure architectural nothingness. When people use the term Web 2.0, I always feel a little bit stupider for the rest of the day.

[...]

Not only that, the very 2.0 in Web 2.0 seems carefully crafted as a way to denegrate the clueless "Web 1.0" idiots, poor children, in the same way the first round of teenagers starting dotcoms in 1999 dissed their elders with the decade's mantra, "They just don't get it!"

I'll do my part. I hereby pledge never again to use the term "Web 2.0" on this blog, or to link to any article that mentions it. You're welcome.

Very interesting.

So, this reminds me of a great session (I only attended two, and they were both great) at Ad:tech this week. My old friend Charlie Buchwlater of Nielsen was chairing, and he had three fabulous panelists: Jorian Clarke, CEO, SpectraCom; Kathleen Gasperini, SVP and Co-Founder, Label Networks; and Mary Meehan, EVP and Co-Founder, Iconoculture. The session was The Internet According to Kids and the 21st Century Woman. The session was intended to focus on the thinking of interesting groups: the young (my thrust, here) and various sorts of women, segmented by age and identity.

One observation that struck me, and which is relevant to this Web 2.0 antihype, is that young people are not stuck in a long historical perspective. They are inventing what they do, what their interests are, and what they think is important. They do not listen when older people explain away their style choices as stupid or unbecoming. They listen to themselves, and to others who authentically seem interested in the process involved.

I predict that people like Joel, who intentionally distance themselves from a bottom-up movement like Web 2.0 because it is fuzzy and incomplete, are in fact labeling themselves as out of touch with the new segment for whom such terms make sense, if only as a means of self-identity. The fact that they don't make sense to other, older people and outsiders is part of the appeal. It worries me that Joel sounds like a troll here, like PC Magazine's Dvorak, howling at whatever newfangled stuff is coming down the pike. The message from curmudgeons like that is that everything important has already been invented, catalogued, and understood.

Other people that I admire, like David Weinberger, have trouble with the Web 2.0 moniker too. David seems to say that many of the characteristics attributed to Web 2.0 are in fact things that have been operational in the Web all along, and therefore the term may be superfluous.

I maintain that -- from the viewpoint of those involved in Web 2.0, the visionaries pushing it at the nuts-and-bolts level -- the differences are stark. On the other hand, Web 2.0 builds on Web 1.0, it doesn't replace Web 1.0. Just like the mammalian brain didn't leap into existence all by itself: it incorporates the reptile brain, and extends it. And the earliest versions of the mammalian brain looks amazingly like reptile brains: but we were on the road to something truly different.

People who don't get the difference between Web 1.0 and Web 2.0 aren't idiots, but they certainly aren't out there creating and promoting Web 2.0 apps and concepts: they are commenting, looking in from afar, and reading and repeating the comments of other uninvolved, or actively hostile, watchers. I would rather talk to the people doing it, rather than those saying its just the same old junk recycled, and focusing on the term instead of the spirit of what is happening out there. And I am sure that others close to the Web 2.0 vanguard will do the same.

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Jonas Luster Joins Socialtext

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Posted by Stowe Boyd

Socialtext continues to snap up brilliant people:

[tags: Ross Mayfield's Weblog: Jonas Luster Joins Socialtext]

Jonas has played an active role in OSS projects including Apache, mod_ruby and Drupal. He is has worked with Lycos, CollabNet, Technorati and Blizzard Entertainment. He got his doctorate in Social Psychology and Criminology from the University of Amsterdam, and is an occasional guest lecturer at UofA.

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Jeneanne Sessum on Stone Age

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Posted by Stowe Boyd

Jeneanne Sussum does a great rewrite of an Ad Age poll about all those bad, bad employees frittering away company time blogging when they should be back at the work bench doing piecework (she includes the original, too):

[from ALLIED by Jeneane Sessum: Stone Age

Help Us Feel Useful in the Age of the Net - VOTE IN THE AD AGE WEEKLY ONLINE POLL BACKGROUND: A report last week by one of our guys who's hanging onto his MSM title for dear life noted that about 35 million workers -- or one in four people in the U.S. labor force -- spend an average of 3.5 hours, or 9%, of each work day educating themselves without dipping into your "professional development" budget while at the same time escaping the tedious mindlessness of watercooler chitchat. This blogification of workplace time is no minor concern -- when the slaves find out they can make money without living in the quarters out back, your business stands to lose 551,000 years of indentured servitude, which means fewer workers to fire just before retirement. Another important point was that the time spent reading blogs on the job was in addition to the time already spent surfing the Web looking for jobs at clued companies, not yours. The debate appears to be one of reasonable limits. At what point, or at what length of time, does the use of company assets for building tighter connections with your markets become a problem? And is the problem likely to become an even greater one as more and more of our print subscribers use the publication for toilet paper, potentially in your own office bathrooms? Do employers need to find new ways to police their computer systems? Because we're having to find new ways to seem interesting. THIS WEEK'S QUESTION: Should employers allow their staff to read blogs in the workplace?

And man, the tone of the original is offensive: "This blogification of workplace time is no minor concern -- the total losses across the national work force are estimated to be the equivalent of 551,000 years of paid time that is being spent on blogs via the employer's own computer systems." Gasp!


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Web 2.0: Compact Definition

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Posted by Stowe Boyd

Tim O'Reilly, who asserts that he is not fond of definitions (hmmm... what a strange world that would be, without at least approximate definitions) offered this as a handwave at Web 2.0:

[from O'Reilly Radar > Web 2.0: Compact Definition?]

Web 2.0 is the network as platform, spanning all connected devices; Web 2.0 applications are those that make the most of the intrinsic advantages of that platform: delivering software as a continually-updated service that gets better the more people use it, consuming and remixing data from multiple sources, including individual users, while providing their own data and services in a form that allows remixing by others, creating network effects through an "architecture of participation," and going beyond the page metaphor of Web 1.0 to deliver rich user experiences.

In my recent travels interviewing a batch of incredibly focused Web 2.0 folks, I have uncovered a few central tendencies in their approach to developing Web 2.0 apps:

  • Users First -- The user experience is a proxy for the user, and all of the folks I touched base with so far agree that user experience is the pivot point of everything. That means that the norms of human expectations, social interaction, and interface goals become the central motif of these apps. For example, sharing with others becomes a basic principle, not something tacked on later.
  • Build from personal need -- In every case, these visionaries have decided to build something because they wanted to exist for their own personal use.
  • Build small, fast, and iteratively -- The nature of Web 2.0 app frameworks, and why they have evolved, is to support a extremely agile development mantra. But across the board, I have seen very small teams building the core functionality of some potentially larger product, and rolling it out to real users to see how it works. And then respond to feedback, and roll out the next version. This is not just a technique for the initial development stage of these products: its here forever.
  • Build small, focused apps, that could serve as building blocks in larger assemblages -- All these folks are resisting the tempation to bloat apps with more and more features, opting instead to build small, highly focused apps that could be integrated (though APIs) into larger assemblages (mash-ups).

More to follow, but I thought I would offer some bottom-up thoughts on the 'spirit of Web 2.0' discussion raging these days.

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Scoble on Google

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Posted by Stowe Boyd

Scoble has peered deeply in to the archaic model of Microsoft, and seen the light: Google.

[from Scobleizer - Microsoft Geek Blogger � The new Robert Scoble Services agenda]

Larry Page told me last week that teams inside Google often try to create projects to copy Microsoft. And he kills them. Why? Cause he knows that he will never get a big audience by copying something we do.

He says that Microsoft is basically running the '80s model of software: target the business buyer, the guy making the decision inside a company about purchasing software. Google is looking at the influentials, the artists, the young and hip: those whoe are inventing the future of software use, and by extension, the future of monetizing software.

One of the things I have turned up in my new series -- The New Visionaries: Rebooting the Web -- is this obsession with getting software into the hands of those most interested in fiddling with it, not business managers trying to make company buys. In particular, Satish Dharmaraj of Zimbra talked about departing from the old software model: making them buy a server license for tens or hundreds of thousands, and them charging 15% per annum for support. He argues that such a model is dead, for all intents and purposes.

Google knows that, and Microsoft doesn't.

Scoble's observations support my contention that Microsoft will be regarded, in the not-too-distant future, as one of the last of the industrial era companies, who struggled mightily to quash the Internet revolution, and lost. The fact that they are now trying to get hip to Web apps is another attempt by them to keep their constituency bottled up. But it won't work, and eventually (a few years down the road?) they will fall, just like IBM, DEC, and Sun fell, trying to hold onto an eclipsed model of business. There is a long tail for Microsoft to ride, but its really unlikely that they can get out in front of this revolution, and they certainly can't stop it.

[pointer from Evelyn Rodriguez to Hugh McLeod to Scoble]

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November 06, 2005

David Weinberger on Tags

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Posted by Stowe Boyd

Early in 2005, David Weinberger, danah boyd and I were involved in an interesting project, called The Operating Manual For Social Tools -- something that might be thought of as the predecessor for the upcoming Symposium on Social Architecture. I recently came upon an interesting project called Groop.us (that I will write about later on) and they had a great quote of David's highlighted, having to do with the social vlaue of tags, a quote that I did not remember. It was actually in a post at the Operating Manual blog:

[from Operating Manual for Social Tools: By their tags shall ye know them]

Tags matter for social reasons. They allow the grassroots to create the way in which stuff is classified, instead of having to file things in pre-built categories. But the words we use to tag things depend on our intentions and our social context. Find people who tag items the same way as you do and you've now found a social group based not around shared interests but around shared wayas of thinking and shared ways of speaking: Communities of tags.

David is kicking off the Symposium, on the 15th, setting context and framing some of the big questions that we are trying to deal with there. It's going to be a great day.

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November 04, 2005

Mary Jo Foley on Microsoft Needs To Say No To Web 2.0

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Posted by Stowe Boyd

Over at Microsoft Watch, Mary Jo suggests that Microsoft should stick to it's knitting, and resist the temptation to jump on the Web 2.0 bandwagon:

[from Microsoft Needs to Say No to Web 2.0

Only a few Softies seem to be all caught up in the Web 2.0 hype. The majority of them seem oblivious to the weak business ideas, buzzwords and bloviation that make me think "Bubble 2.0" every time someone mentions "Web 2.0."

Some Microsoft watchers may characterize Microsoft's failure to talk the Web 2.0/Internet economy lingo as proof that the Redmond software vendor has fallen behind the times.

Undeniably, Microsoft has had some infamous near misses when it comes to capitalizing on new industry trends. The company almost missed the Web/browser revolution. It came dangerously close to letting Google and Yahoo completely dominate search.

[...]

But just as there were some folks in the tech industry who wisely decided against trading their real, tangible jobs for spots at DrKoop.com, Kozmo.com and Pets.com, there are thousands of Microsoft employees who seem interested in building less-glamorous but more useful products like Visual Studio, Office and BizTalk Server.

[...]

If Microsoft officials tout any of its pending MSN services as examples of Web 2.0 deliverables, I'll take it as a sign that management has lost its way. There's no doubt that Microsoft needs to find a way to continue to grow in a world where its top two brands, Windows and Office, already have cornered in excess of 90 percent market share in their respective categories. And extending these applications with services is a sensible way to do this.

But Microsoft doesn't need to snap up a bunch of Web 2.0 startups, out-scour AJAX or invent the 38th signal to do this. The Redmond software maker just needs to stick to its knitting by developing new ventures that mesh with its established businesses. Microsoft needs to just keep saying no to Web 2.0, at least until Web 2.0 means something more than just "we want venture funding."

I think Mary Jo is wrong -- this is yet another opportunity for Microsoft to miss the changing of the tide -- but on the other hand, they have years to fall down that particular set of stairs, and even if they do misstep and fall, it doesn't mean they'll break their necks: there is going to be a long tail for Microsoft's existing products, even if the Web 2.0 revolution becomes really real, and not just a buch of cool experiments.

I'm betting on the innovators, and it's clear that Gatea and company are at least hedging their bets by investing in a "live" -- meaning Web-based -- version of Office. The buzz around Web apps that support Office-like functionality -- like Basecamp, Writely, Gmail, Google Base, and a slew of other offerings -- are obviously getting Redmond's attention, especially when growth rates on the Web can be astronomically fast.

Ina Fried
[from Gates: We're entering 'live era' of software]

Gates likened the services push to other major strategy shifts at Microsoft, including its December 1995 move toward the Web and a June 2000 commitment to Web services.

The idea of an online adjunct to Office and Windows is not entirely new. The company already has its Office Online Web site that gets about 55 million unique users a month and offers items such like downloadable templates.

And in years past, Microsoft has attempted to build online alternatives to Office. One widely rumored project, developed in the late 1990s under the code name "Netdocs", was never made available.

One reason: Infighting between Office executives and Web advocates, according to sources at the time. David Smith, an analyst at Gartner, says that same tension still exists within Microsoft.

"There are different factions within the company, like before, and it is unclear what the corporate strategy is going to be," Smith said.

My hunch is that this is the outcome of the power struggle within Microsoft that recently led to the reorganization of 8 divisions into 3, and Ozzie's consolidation of pawer as the CTO instead of a CTO there (see Ray Ozzie and The Regrooving Of Microsoft). You'd be crazy not to stall this market, and not to try to provide your own off-ramp from desktop Office to web office solutions. Once they're gone, it will be hard to get them back, and Bill and Ray know that. Whether they can direct the energies of the company toward that goal, without ongoing infighting, remains to be seen.

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Gettting Real: A Killer Theme At Signal vs. Noise

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Posted by Stowe Boyd

The smart, smart folks at 37Signals have been building on the 'Getting Real' theme for some time (no relation to Get Real, by the way, just convergent evolution at work). I interviewed Jason Fried last week for the upcoming New Visionaries: Rebooting The Web series, and we touched on those ideas at some length (along with some interesting news about features they are planning to roll out at Basecamp over the next few months -- you'll have to wait for the show though!).

This recent observation at Signal vs. Noise is just one example of the value of their less is more, just in time philosophy.

[from A design and usability blog: Signal vs. Noise (by 37signals)

Don’t sweat stuff until you actually must. Don’t overbuild for scalability. Increase hardware and system software as necessary. If you’re slow for a week or two it’s not the end of the world. Just tell your customers you’re experiencing some growing pains. They’ll appreciate the candor.

Bottom Line: Make decisions just in time, when you have access to the real information you need. In the meanwhile, you’ll be able to lavish attention on the things that require immediate care and feeding.

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November 03, 2005

Get Real Show: Interview with Eric Rice, Audioblog

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Posted by Stowe Boyd

Chatted yesterday with Eric Rice about the future of Audioblog and video podcasting. Oh, and his new boat.

This Get Real Show is sponsored by GoToMeeting.com.

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TagBack: The Term Is Already In Use

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Posted by Stowe Boyd

I stumbled across a thread started by Shelley at BurningBird, where she introduces what she calls 'tagback': the creation of a more-or-less unique tag, based on the title of the post (I think). She also prepends a 'bb' to the tag to indicate 'BurningBird'. (For the original post, see Burningbird � Introducing: Tagback).

Needless to say, this is not what I meant by tagback in my recent post on the subject (iTags = Open Tags?). My definition of tagback is much more akin to the meaning of trackback: a blog-program supported ping mechanism, so that one program signals to another a trackback relationship between two posts. In tagback (my version), there is a ping from the taggregation service, like Technorati, to the blog application hosting a tagged blog post.

As I said inthe earlier posts (the earliest on this subject were in the spring, I think), open tagging should include tagback, so that the tagged entries can accumulate a list of those tagspaces where the content is aggregated. How can an author know, at the time of writing, the location of these tagspaces? Sure, you can pick one -- Technorati likes that -- but that's just a de facto tagopoly emerging.

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November 01, 2005

iTags = Open Tags?

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Posted by Stowe Boyd

While on this protracted road trip (headed back tonight, at last), I got the chance to spend some time with one of my favorite polymaths, Mary Hodder. I was in Berkeley, yesterday, interviewing her for a new video series, The New Visionaries, where she was outlining what her new company, Bloqx, is up to (and you'll have to wait for that show to find out since she hasn't announced much of anything publicly yet). That show is likely to be posted in mid to late December.

Mary was also at Tag Camp on Friday, but I missed her session on iTags. (One of the things I would like to fix in the Tag Camp format is dropping the multiple tracks in favor of shorter presentations -- just as many, but only 10 minutes. This would allow everyone to hear everything, and if someone is really howling-at-the-moon crazy, you'd only have ten minutes of it. You could institute some anonymous voting system to allow the best 3-5 presenters to do an encore, near the end, of longer duration.)

She's been noodling with Drummond Reed for the past six months (and more recently with who was introduced to her by Kaliya Hamlin, who has also been involved in this whole effort) on the issues around open tags (see Open Tags: Made For A Distributed World).

This group has advanced a new approach, called iTags, that leverages the proposed XRI standard as a means of gaining what it is I was clamoring for: a way to denote that a post relates to a concept, without necessarily pointing to a particular tagspace, such as the one managed by Technorati. My point re: open tags is that we -- the authors -- can't know where in the future our posts may be referenced based on these tags. But Mary and her co-conspiritors go further:

[from Napsterization]

The idea is that a user could tag an object (photo, video, sound file, text or an entire blog post), where the tag, and the object, would then go out through the RSS feed or be spidered, with some additional information that doesn't now exist in tags. That tag and object would include the user's identity, the licensing for that object (presumably people would use this more for rich media objects than for just a blog post, as most blogs already have licensing generally for text on the blog) if needed, and the tag. It would remove the requirement for a tag to be coupled with the originating URL (blog post URL) because identity would be inside it. It would allow individual CC licensing which rich media producers want to do sometimes, in order to differentiate the rich media object from the rest of their blog, which may have different licensing.

They are proposing a microformat approach to collating the tag, the author, and the license to use the context and the tag. Hmm. Very endeavorous. My sense is that they may be reaching too far.

My hunch is that it is going to be hard enough to just get the various taggregators, like Technorati, to invert the basic model, as I suggested they ought to. What I mean by inversion is this. Instead of declaring the tag by pointing to the technorati page associated with "Thai" for example, I would like to use some contrivance that points to the place on my post where that tag will be displayed when posted:

<a href="http://www.corante.com/getreal/archives/2005/07/24/name_of_post.php#tag_thai" rel="tag">thai</a>

This seems purely self-referential, but imagine the rest of the scenario: taggregators like Technorati should switch to a trackback model of use. That is to say that once they spider a site (or read its RSS feed, or whatever) and discover a new tag, they would send a trackback ping to the underlying blog software. That would lead to the association of the trackbacks, for example, that point to the "thai" tag on my post. A reader looking at that post could also see a list of trackbacks from various taggregators that have picked up on the "thai" tag, and they would be free to wander there.

This might look like this:

[tags: thai
technorati, taggregator2, taggregator3
cohiba
cigar afficionado, other
]

At some point, listing the various taggregators won't make sense, perhaps, or may need to be displayed in a different fashion. And of course, the blogger would have control as to which trackbacks he/she wants to display. But the reader would be presented with an array of other locales to browse based on the tag terms.

Alternatively, as I have outlined in earlier posts, the blogger could create (via plugins or builtin blog functionality) a local tagspace, where all the entries that mention a tag would be listed, much like existing category archives (which is conceivably one way to implement it). Taggregation could be simply achieved by taking RSS feeds from such local tagspaces, and consolidating. For example, we could create a Corante tagspace by instituting local tagspaces at all Corante blogs, and aggregating those into a Corante-wide tagspace. But current blogging tools don't support this sort of 'tagback' -- just trackback. Trackback can be used, but the trackback reference should be back to a specific tag, not to the post as a whole, although the URL of the post would be likely what would be displayed at Technorati and elsewhere.

But the tag trackback mechanism is critical for open tags, from my viewpoint. And it is the thing still missing from all the efforts I have see. I applaud Mary, Drummond, and Kaliya for their proposal, but I wonder about people's willingness to adopt XRI, and I still want the tagback mechanism in place.

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October 31, 2005

Multiply Gets Funding Despite Social Spam Stigma

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Posted by Stowe Boyd

Over a year ago, Clay Shirky and I got into a complementary blog thread about the spammish emails that social network application, Multiply, was sending out: (see The Ten Commandments of Social Networking). This interchange led to me laying out the first seven of the Ten Commandments of Social Networking, which spawned The Operating Manual for Social Tools project.

I haven't really heard a peep from Multiply since, but today got an email alerting me to their having received some investment, which is leading them to develop a Japanese version.

I haven't heard much since I dropped out of all the social networking apps... is anything happening out there, or is the bloom off the rose?

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Get Real Show: Interview with Rick Klau, Feedburner

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Posted by Stowe Boyd

I caught up with Rick Klau, of Feedburner, and he shared his insights on the exploding market for RSS solutions, and with specific discussion around podcasting and Feedburner's direction.

This Get Real show is sponsored by GoToMeeting.

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October 30, 2005

Get Real Only Worth $263,640.18?

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Posted by Stowe Boyd

Guido van Nispen alerted me to this cool Technorati applet that calculates the value of your blog:

Inspired by Tristan Louis's research into the value of each link to Weblogs Inc, I've created this little applet using Technorati's API which computes and displays your blog's worth using the same link to dollar ratio as the AOL-Weblogs Inc deal.


My blog is worth $263,640.18.
How much is your blog worth?

But based on Get Real's Technorati rank of 1,220 (1,373 links from 500 sites), the value should be more llike $775K, based on the lowest value at Tristan's post! Must be a glitch in the calculation, or he rejiggered the value of a link way down.

So... if this metric is way off -- as Jason Calacanis makes a good case for, here, basically saying that other factors are just as, or more important that links, like traffic, demographics of readers, and so on -- Guido wants to know what should be a general metric of valuing blogs, if any?

I'm not certain that there is such a tool, although any time that a blog or blog media firm is purchased, something is going to be dreamed up. But I doubt that I could actually command thre quarters of a million for Get Real.

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October 29, 2005

Get Real Show: Lee Wilkins of Podcast.com

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Posted by Stowe Boyd

I had the opportunity to chat with Lee Wilkins, VP Products & Strategy for Podcast.com, to get his take on podcast directories and what his company is trying to accomplish.

The Get Real show is sponsored by GoToMeeting.com.

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October 26, 2005

AIM Triton: "I AM" Campaign

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Posted by Stowe Boyd

aimtriton480.jpg

AIM is working hard to collar the all-important youth market, and has respun the AOL tools into a Nerdvana style client (see various postings) where everything is based on the buddy list. Although (for shame!) it is not available for Mac OS.

I expect this to be one of the areas of future battle between MSN, Yahoo, Google, and AOL: who will develop the best integration of communication, collaboration, and coordination tools based on the "buddy list is the center of the universe" motif?

They are focussing on communication first (leaving aside blog-style, asynchronous style stuff, which doesn't look like it is integrated yet). What is missing to date: calendaring, media sharing (real-time or slow-time a la Flickr and Last.fm), and project collaboration (a la Basecamp). Inevitably, these will all coallesce. No one has the who story, and whoever releases the critical mass beta will likely destabilize the marketplace.

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October 25, 2005

Outfoxed: Trusted Social Circles

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Posted by Stowe Boyd

Stan James has created a fascinating fusion of social networks and web experience in a project and technology called Outfoxed. James has developed a plug=in for the Firefox browser to allow users to rely on their networks of trusted advisors before taking any actions that could have major consequences.

James' descriptions of his motivations (the whole thing is the outgrowth of his master's thesis at the University of Osnabrück, Germany: Trusted Metadata Distribution Using Social Networks) and how the technology is intended to work are -- honestly -- more compelling than the implementation, today [... read full post at Centrality]

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October 24, 2005

The New Visionaries: Rebooting The Web

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Posted by Stowe Boyd

Over the past months, I have been in contact with a growing roster of really amazing visionaries, those that are making Web 2.0 a reality. People like Catarina Fake and Stuart Butterfield of Flickr, Dave Sifry of Technorati, Jason Fried of 37Signals, and Felix Petersen of Plazes.com, to mention just a few.

I am launching a new project, one that will open up the interactions I have been having with these people, and allow me to also return to video, a format I haven't used very much since the late '90s. Starting this week, I am starting the production of "New Visionaries: Rebooting The Web" where I will be conducting interviews with people who are advancing what people are calling web 2.0.

I like the image of rebooting the web: not just adding a teensy bit more to it, but messing with its internals so seriously that you have to restart the machine to use the new stuff. Steven Johnson recently used a similar sort of analogy in characterizing this web 2.0 shift:

[from Web 2.0 Arrives, pointer from 106 Miles to Chicago]

The result is the equivalent of a massive software upgrade for the entire Web, what some commentators have taken to calling Web 2.0. Essentially, the Web is shifting from an international library of interlinked pages to an information ecosystem, where data circulate like nutrients in a rain forest.

Yes, a dense, rich, and interconnected collection of newly tooled applications, that build on what others offer and give back to the system, allowing others to build on them in turn.

Who are these visionaries? What do they share in common? What is driving them? Where is it heading? Can the big companies -- like Yahoo, Google, and Microsoft -- channel whatever these forces are, or will they simply keep on snapping up smaller, more innovative web 2.0 companies as they emerge? What are the business models? Who will be the winners in this newly recast race, and what does winning mean?

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October 21, 2005

John Udell on Meet The Life Hackers

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Posted by Stowe Boyd

Jon Udell is surprised that the blogosphere didn't megalink to Clive Thompson's Sunday New York Times piece, Meet the Life Hackers, an attempt to dig into the issues and answers to living in an interupt-driven world. I riffed on it (see Meet The Life Hackers), but I think that Clive Thompson merely turned over a bunch of rocks -- mostly Microsoft projects -- and added a few shallow insights from the conventional wisdom jar. So I disagree with Udell's surprise at the blogosphere not bubbling about it all:

[from Jon Udell: Attention economics]

You'd think that Clive Thompson's article Meet the Life Hackers, in this week's New York Times Magazine, would have produced a storm of commentary. After all, it's a major mainstream outing of Linda Stone's evocative phrase "continuous partial attention," Danny O'Brien's seminal talk on the seven habits of highly effective geeks, and Merlin Mann's 43 Folders. Yet the blogosphere has reacted less vigorously than it would have a year ago.

The CPA meme has been around a long time, and despite the recent reappearance of Linda Stone at Supernova, neither Udell nor Thompson comment on the fact that she advanced the concept of continuous partial attention as a disorder, something to be struggled against, not as a workable response to the world. Likewise, 43 Folders and O'Brien's thoughts are not new revelations, and Thompson's piece seems to poke at the issues but not come to any real conclusions.

And Udell sort of trivializes the fact that younger people are more likely to split attention across various media or activities at the same time:

It's often suggested that this [interruptibility] isn't a problem for generation X, Y, or Z, the new breeds of post-humans who've adapted to continuous partial attention. I don't completely buy that argument, and neither does Clive Thompson.

And why don't they buy it? All the recent evidence about concurrent media exposure (see Concurrent Media Exposure: Another Form Of Continuous Partial Attention) demonstrates a strong age polarity in this regard: the younger you are, the more likely you are to split your attention over mutliple forms of media at once. Udell's handwave argument is so anecdotal as to be immaterial: some researchers who had some students reply in an informal discussion that they wanted to be "saved" from interrupts and split attention.

This is another battle in the war against continuous partial attention, which is a culture war. Various forces -- mainstream media, large organizations, and others threatened by a dimuition of their power -- would like us to focus just on one channel at a time, especially when that is their channel. The recent example of the WSJ's D3 conference requiring attendees to not multitask on their laptops while attending is a great case in point:

[from The War On Continuous Partial Attention]

But this is just another attack on continuous partial attention, which is, at its core, an allegiance to broadcast, mediated, unsocialized communications. In this case, the WSJ -- although you can replace it with any institution, such as a corporation laying down rules for behavior in meetings, for example -- wants full attention on the official speakers, and no side channel discussions. But in a many-to-many world, where individuals want to participate in unmediated discussions, and who believe that their social connectedness is more important and strategic than the task at hand, as a general rule, The WSJ's iron-fisted approach to stamping out back channel IMing will anger the most connected and ruin the conference for us.

I am all for being "productive", but I want to be able to define what it means. And any piecework model -- where my productivity is solely measured by the number of pins I crank out every day -- will be a poor picture of productivity. I am open to being distracted by my social universe, and I am willing to accept that interrupt to help them make progress, at the expense of personal productivity. I IM during meetings, because I want to remain in touch with the larger world.

The backchannel may be of the foremost interest to me, and what may appear to be the foreground activity may actually be on the back burner, for me.

These are all indications that the war for attention is a power struggle, and those that couch it in terms of personal productivity and manners are actually trying to slow or counter a revolution in the making. We are rejecting the centralized control of our personal agenda. I am willing to pay the costs of remaining socially engaged -- through continuous partial attention, remaining interruptible, and exchanging social capital with others along the way. Make no mistake about it, it's a struggle for attention freedom.

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October 19, 2005

Googlemail: I Need Offline Access to Gmail

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Posted by Stowe Boyd

I have completely gone over to Gmail, Google's online email service. I don't even try to use Apple's Mail app anymore. Principally, I love the tags ("labels") that Gmail provides as a simple technique of organizing, plus the lightning fast search. But, what about offline access?

There are rumors that Google is at work on something more sophisticated than the existing Google Desktop ( a Windows-only app, which is one of the reasons they are in the hall of shame), which would allow offline caching of all sorts of Google related information... in my case, most specifically I want what Kottke called a "Baby step: make Gmail readable offline" -- but I also want to be able to create emails while offline, too.

Why doesn't some enterprising soul build a Mac widget to do this? Isn't the API available? There must be six hundred Gmail notifier apps and widgets, all doing the same thing: why doesn't someone build a mini-tool to do this:

  1. Let me sync the email in my inbox to my Mac before going offline
  2. allow me to read it while offline
  3. let me create replies while offline
  4. let me post the offline replies when I go back online

I would even tolerate someone charging me for the tool, or pushing their ads at me while I am synching up.

Yes, I realize that I could (possibly) configure Apple Mail, or Mozilla, or something to sort of do this. But it seems more attractive to have a small, llightweight, dedicated app to do this, rather than fool around with a big fat app.

[Update 20 Nov: I realized this morning I left out a few things off my wishlist. I'd like the tool to retain Gmail goodies like the 'labels' I use to tag everything. For example, if I am reading an email offline, I would like to tag it as 'Blogon' and then when I later on sync the offline cache back to Google, the label would be applied there. I really don't need the app to act like a mail client -- I don't want it to support posting emails through Comcast or other ISPs, for example -- but just to sync with Gmail. If I create a reply to an email, I want the tool to sync that into the outbox in Gmail when I get back to the Web, not to send it itself.]

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October 18, 2005

Nicholas Carr and Om Malik on Who Owns The Commons

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Posted by Stowe Boyd

Nick Carr wrote a great piece, The Amorality of Web 2.0, intentionally throwing cold water on the Web 2.0 party. His central point, to my mind -- after suggesting that Web 2.0 is a cultish mindset, that Wikipedia is inadequate, and amateurism leads to shoddy products -- is the contention that Web 2.0 is amoral:

Like it or not, Web 2.0, like Web 1.0, is amoral. It's a set of technologies - a machine, not a Machine - that alters the forms and economics of production and consumption. It doesn't care whether its consequences are good or bad. It doesn't care whether it brings us to a higher consciousness or a lower one. It doesn't care whether it burnishes our culture or dulls it. It doesn't care whether it leads us into a golden age or a dark one. So let's can the millenialist rhetoric and see the thing for what it is, not what we wish it would be.

But, here, Carr is really howling at the moon. All technological advances that are driven by individual user adoption are chaotic, and unreflective. Individuals decide to move farther from the center of town, pushing urban sprawl, increasing our collective reliance on fossil fuels, and causing traffic jams. And our society zigs in a direction that some applaud and others lament.

His arguments are true but not helpful. The individual choices that are being made -- for example, individuals opting to upload pictures to Flickr or creating tags in Technorati -- are not explicitly attempting to put librarians or newspapers out of business, and they are not reflecting on the potential long-term impacts that could arise from seemingly modest and personal decisions made to better their own lives in a small way. Not do I think that thundering from the pulpit about the amorality of the eventual impacts -- if indeed they turn out to be so -- will make a whit of a difference.

Om Malik read Nick's piece, and attacked the same issues in a different key, arguing about ownership of all this volunteer effort in enriching the web with web 2.0 gestures:

[from Om Malik’s Broadband Blog — � Web 2.0, Community & the Commerce Conundrum]

if this culture of participation was seemingly help build businesses on our collective backs. So if we tag, bookmark or share, and help del.icio.us or Technorati or Yahoo become better commercial entities, aren’t we seemingly commoditizing our most valuable asset - time. We become the outsourced workforce, the collective, though it is still unclear what is the pay-off. While we may (or may not) gain something from the collective efforts, the odds are whatever “the collective efforts” are, they are going to boost the economic value of those entities. Will they share in their upside? Not likely!

Here, Om gets down to something I think is potentially amoral: the appropriation of the new commons -- our shared space on the web -- by the folks that create the web 2.0 tools that are allowing us to populate it.

It is essential that we devise some point of leverage, perhaps a mechanism something like creative commons or copyleft, for the myriad social gestures we are strewing across the web. Yes, I would like Del.icio.us, Technorati, Flickr and others to be able to aggregate my tags, comments, links, and mutterings wherever I leave them on the web. But to the extent that they dream up ways to make money from them, I would like my share. And most important, I don't want to have to pay to gain entry to the world that we all are creating.

Om is dead on: "This is something we need to discuss."

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Meet The Life Hackers

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Posted by Stowe Boyd

Clive Thompson wrote a good piece at the New York Times on our interrupt-driven world (although there is a leetle too much Microsoft in there). Thompson doesn't provide a pointless list of conventional wisdom how-tos, but instead examines the real imperatives of how we live now, splitting our attention across a bunch of different projects, activities, and goals, and responding all day long to an endless series of interrupts.

[from Meet the Life Hackers - New York Times]

Yet while interruptions are annoying, Mark's study also revealed their flip side: they are often crucial to office work. Sure, the high-tech workers grumbled and moaned about disruptions, and they all claimed that they preferred to work in long, luxurious stretches. But they grudgingly admitted that many of their daily distractions were essential to their jobs. When someone forwards you an urgent e-mail message, it's often something you really do need to see; if a cellphone call breaks through while you're desperately trying to solve a problem, it might be the call that saves your hide. In the language of computer sociology, our jobs today are "interrupt driven." Distractions are not just a plague on our work - sometimes they are our work. To be cut off from other workers is to be cut off from everything.

As we switch to a real-time basis for our work and lives, we will need to adopt new strategies for coping with the disruption this causes. Rejection of real time is not a successful strategy, because business is moving onto a real time footing, and people have to move along, or be bounced. We are all part of a new ethos, rapidly emerging in the world of instant messaging, RSS feeds, VoIP presence, blackberries, and always-on-cellular communication. Finding a balance between complete interruptibility and complete inaccessibility is core to our success in accomodating the new pressures on our time and attention.

Thompson's focus on gizmos -- like bigger computer screens -- as a means to better deal with life's complexities, is interesting but ultimately not relevant. The social aspects of real time life will swamp any specific technology's impacts. I believe in tools, but effective application requires changes in behavior. For example, effective use of IM in groups means people must adopt the five cardinal rules of IM:

  1. Turn on your IM client, and leave it on. (The Turn It On rule).
  2. Change your IM state as your state changes. (The Coffee Break rule.)
  3. It is not impolite to ping people. (The Knock-Knock rule.)
  4. It is not impolite to ignore people. (The I'm Busy rule.)
  5. Try IM first. (The IM First rule.)

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Sean O'Malley on MSN/Yahoo Interoperability Deal

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Posted by Stowe Boyd

I emailed Seam O'Malley, director product management, Yahoo messenger, about the MSN/Yahoo deal, trying to get the skinny on what it means:

[via email]

Stowe: Will the interoperability be more than text messaging?

Sean: In addition to exchanging text IM messages, people will be able to see friends' presence, share select emoticons, add new contacts from either service. There are also plans to extend interop. to PC-to-PC calling capabilities. People do not need to have two separate IDs for both services to take advantage of interop. E.g. A Yahoo! Messenger user will be able to log in and take advantage of the above features with MSN Messenger users.

Stowe: Specifically, will voice, video, and multi-user chat be supported?

Sean: There are plans to extend interop. to PC-to-PC calling capabilities.

Stowe: Is there any plan for general interoperability? Namely, interoperability with AIM, Skype, and others?

Stowe: Right now we are focused on the complexities around connecting these two communities - which will take months to implement. This is a non-exclusive deal and we look forward to exploring opportunities to interoperate safely and securely with other IM communities.

Stowe: What about integration with other Yahoo contact list oriented solutions, like Yahoo 360?

Sean: While this will not be a part of the initial launch in Q2 2006, we will continue to evaluate new features and innovate and deliver enhanced services to our users.

So it does look like an attempt to consolidate in response the the Skype/eBay colossus, and the growing threat of Google: Gtalk is just the tip of an iceberg.

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Tom Coates Joining Yahoo

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Posted by Stowe Boyd

Yahoo seems to be sucking up a lot of good people recently, like Ian Kennedy (who I bumped into yesterday at BlogOn) and now, Tom Coates:

[from Farewell BBC - and hello Yahoo! (plasticbag.org)]

I'm leaving the BBC to go and work for Bradley Horowitz in the Tech Development Group at Yahoo! (alongside Simon Willison and Jeremy Zawodny among others). My particular special skill - I gather - is going to be the power of my social media mojo, undercut with my feral design instincts. I'll be based in London but out in the States pretty regularly - and here's the best bit - playing with the Flickr team and the Upcoming crew and all the folks over at Yahoo Research Berkeley (among others). Anyway, as is probably fairly evident, this is not the kind of opportunity you turn down without a very good reason, and I've wracked my brains and I sure as hell can't think of one. So wish me luck!

So, now that Yahoo is amassing all this talent in one group, what can we expect to see bubbling out in the next little while? I have to get in there and find out.

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Chris Pirillo on Blogspot Spamalanche

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Posted by Stowe Boyd

Chris does a good job of recommending simple policies to help decrease spam blogs from taking over the universe:

[from Ten Suggestions for Google's Blogspot (Chris Pirillo)]

Probationary Period. Only allow new users to create a limited amount of blogs. Say, only one for the first three months. Then, if that goes well, let 'em create six. Then, if THAT goes well, let 'em create six more.

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October 15, 2005

First Look: Blinklist

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Posted by Stowe Boyd

A comment in a recent post alerted me to YAW2.0A (Yet-Another-Web-2.0-App -- yes, it was bound to happen) called Blinklist. At first glance, it looks like del.icio.us meets Ajax, with a number of cool tag cloud options.

I imported my del.icio.us bookmarks with no hiccups, although the default is to make all bookmarks private. There is a 'powertool' to turn them all public, which I did. Then I hit a snag that stopped me in my tracks. While all my tags were imported without a warning, all the compound tags I have created with a "+" in them, like "Fred+Wilson", don't work. If you click on one you get a "can't find 'Fred Wilson'" messgae, where the "+" has been turned into a " ". That's a show stopper for me. I am not going to manually hack all those plus signs into something else, and I hate the wikiword style of mushing words together.

Other things look good, like RSS export, sharing with people, organizing bookmarks into groups, and more.

I hope they fix this so I can try a real experiment for a week or so.

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XFN: Bottom-up Social Networks

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Posted by Stowe Boyd

Over at Centrality, I posted a new piece about XFN:

[from Centrality]

I spent some time last week at the Web 2.0 conference chatting with Tantek Celik, of Technorati, about microformats, the XHTML approach to adding more sorts of information into HTML URIs: the hyperlinks that weave the Web together. I wrote a longish post at Get Real about the use of microformats for providing various sorts of personal or corporate information, like event and contact information. But one of the standards being developed under the microformats banner is XFN, or XHTML Friends Network, which provides a means to denote the nature of social relationships within hyperlinks in a way that could be automatically accessed by XFN-knowledgeable tools.

Read the rest...

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October 14, 2005

Feedblitz

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Posted by Stowe Boyd

I installed Feedblitz at Get Real yesterday to get away from the flood of spurious, spammer email addresses. Since yesterday afternoon, I have accumulated 5 valid and 20+ bogus emails. Definitely a great set up, where Feedblitz confirms the email addresses on your behalf.

[Update: really long and detailed review of Feedblitz at Improbulus, here].

[tags: , ]

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Jeremy Zawodny and Podcasts Plugin

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Posted by Stowe Boyd

Jeremy goes nuts for how great plugins are in general, and specifically the new plugin for listening to Yahoo Podcasts (see Yahoo! Podcasts Plugin for Yahoo! Music Engine) but never mentions its a Windows executable. I guess it's not so awesome for Mac users, eh, Jeremy?

What I am getting is a big barf from iTunes on all Yahoo podcasts: "playlist format is not recognized." I'm sure I'll discover this requires an upgrade of something, but isn't it just supposed to work?

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Michael Graves on Pingwidth

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Posted by Stowe Boyd

Michael Graves at Verisign has immediately picked up on the "pingwidth" term I introduced the other day, and more importantly, chimes in on the likely demand for fatter and fatter pings:

[from Welcome to the Infrablog: Word of the Day: Pingwidth]

As Stowe Boyd suggests in his reply, there is demand and usefulness for fat pings. Pings that come not just with the URL-based information contained in the basic ping above, but also metadata like:

  • geo-location (where the blogger is posting from)
  • geo-referencing (places mentioned in content)
  • people names
  • author’s tags
  • trackbacks/pingbacks
  • comment notification
  • digital signatures & trust assertions
  • media/attachment metadata

That’s not an exhaustive list, but you get the idea – much more pingwidth. All of this information is useful in some consumption context, and much more efficient if submitted with a ping rather than having to be discovered by URL dereferencing and crawling.

‘Pingwidth’. Wish I’d thought of that…

Well, people like Verisign are in a much better position to benefit from the new ping economics. All I am going to get is a footnote for coiing the term. Grumble.

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Basecamp Gets Writeboards

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Posted by Stowe Boyd

I pinged Jason Fried of 37Signals about including Writeboards into Basecamp, and (d'uh) he told me they are already integrated.

[from Everything Basecamp: NEW FEATURE: Writeboards]

Last week we released a new product called Writeboard. Writeboard is a simple collaborative (or solo) text editor with simple revision history and change comparisons. It lets you write, share, revise, and compare. Writeboards are great for drafting and collaborating on text with clients or your own internal team.

We spent the week after launch integrating Writeboards into Basecamp. And now they're live. Look for the Writeboards tab in any project.

Free Basecamp accounts are allowed to create 2 Writeboards. Paying accounts (all levels) can create unlimited Writeboards.

Candidly, one of my surly, uncooperative partners (just kidding, Francois!) started to move us away from Basecamp -- which I had been using to manage everything at Corante -- because it lacked a collaborative document capability. We have been trying to use wikis instead (Jotspot).

I think that the inclusion of Writeboards may swing us back (I hope).

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Google Gets Tagging

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Posted by Stowe Boyd

Google has quietly enabled tags to My Search History, as reported by Inside Google.

I guess what I need is more like Del.icio.us functionality, though. The current mechanism does support bookmarking and tagging of Google search results, like this:

googletags2.jpg

The tagging is ok, but using the mouse click of the star to denote bookmarking is kind of off. I would rather have a more obvious "bookmark" text field to click on, or an icon that looks like a bookmark. The editing in place is interesting, but obviously Ajax hasn't been used throughout, because there are various points when screen refresh takes place.

Most obviously missing: integration with groups or the public. I want to share my bookmarks, and search is destined to be a shared space. Integration with Google contacts and groups should be next. And I need a bookmarklet so I can bookmark random locations, not just those I have found through Google. Is that hiding somewhere that I can't see?

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October 13, 2005

Meebo Supports Jabber/Gtalk

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Posted by Stowe Boyd

Eric Cogan informed me that Meebo, the web-based multi-headed IM client now supports Jabber and Gtalk, along with AIM, MSN, and Yahoo.

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Get Real Minute: Video iPod

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Posted by Stowe Boyd

Big (long rumored) announcement from Apple's Steve Jobs on the Video iPod: an experiment with big impact:

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Add Swagroll To The Apps 2.0 Roll

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Posted by Stowe Boyd

Got an email from Peter Frietag, alerting me to SwagRoll, which is a neat-looking service that allows to accumulate directories of stuff -- books, music, DVDs, kitchen junk -- that we own or want to own.

I created an account, and the whole thing, including tagging entries, is amazingly easy. Looks like their aren't many users yet, so the whole social side -- meeting people with similar taste in movies, for example -- is only implied at the moment.

swagroll.jpeg

I would like one of these gear-ownership sites to provide a way for people to actually indicate that they are buying something from your wishlist. Last year I had three people by me the same CD, since it was first on my Amazon wishlist.

Also, it appears that the developers of Swagroll want us to use tags: tisk, tisk, indeed:

tisktisk.jpeg

I am not certain that there is enough there for me to undertake the work involved at Swagroll. Why can't they capture my iTunes directory, and what I have rented trhough NetFlix, to prepopulate my world?

[By the way, I am starting a tagspace called to denote all the reviews of Web 2.0 Apps. ]

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October 12, 2005

Microsoft and Yahoo To Connect Instant Messaging Platforms

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Posted by Stowe Boyd

In a move that was certainly not anticipated, Microsoft and Yahoo have announced
an agreement to connect users of Yahoo Messenger and MSN Messenger.

My take -- prior to talking to any of the players -- is that this is an effort to counter the presence of AIM, the established leader in the space, and the threat posed by Google, whose Gtalk solution was only recently announced. [Update: oh, and Skype! I was running out the door when I wrote the earlier paragraphs.]

I personally have given up on IMing by MSN or Yahoo, so if I am any indicator, this will be a good idea: once they interoperate, I might be willing to put one of them back on my desktop, although both companies are in the for their policies regarding Macintosh.

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Michael Graves Responds To Questions About Ping Economics

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Posted by Stowe Boyd

In response to my recent comments about ping economics at Verisign:

Slowing down “ping cycles” or otherwise degrading the performance of the service isn’t appealing to me at all. The goal is for all pings to circulate through the system quickly and accurately. Rather than thinking about changes in latency or timing, I’m thinking the “value-add” here will pivot around the depth or richness of the ping itself.

For example: if a blog submits a “full content ping” – a ping that is much more than just the URL notification of new post, but the full content of the post itself, the infrastructure layer, either as an extension of the ping server itself, or perhaps in conjunction with a partner, can skip the URL dereferencing and crawling process, provided it establishes nominal trust with the submitter. So, if the whole post is attached with the ping – including really useful metadata like that addressed in the Atom 1.0 spec – the post can be processed and indexed, and therefore surfaced to the user much more quickly, and cost effectively than the “basic ping”.

On the outbound side, if a service is offered that not only provides ping signals, but attaches a rich set of metadata along with it – tags, keywords, place names, geo-references, etc. – that would be a highly useful upgrade from the information provided right now, which is basically a title and a URL for the source content. That may be an area where service and application builders will find a fee for developing and delivering the needed metadata on pinged content is easily worth the fee charged by the service.

So, think about pings becoming more deep and rich as a way to add value that can be charged for, rather than “dumbing down”, or “slowing down” the existing basic pings so that what is now considered a basic ping can be monetized as a “premium”. That’s not what I'm talking about at all. That’s bad mojo, IMHO.

I agree. It is very bad mojo. But we still are going to wind up with a 'pro' version -- for extra cash -- with all the fancy bells and whistles (geolocation, etc.) and more 'pingwidth' than the basic stuff. (Yes, I did say 'pingwidth'. You heard it here first.)

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Trying Feedburner Feedblitz For Email Updates

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Posted by Stowe Boyd

I saw that Feedburner, who handles the feeds across Corante, are providing an intergrated email service from Feedblitz (see Back to the Future: Introducing Email Subscriptions). Looked like a way to avoid the spammers' email addresses that have accumulated in Get Real's guts (2800+ at this point). But then, of course, looks like Feedblitz has been hammered by all the Feedburner users signing up, and the system is down.

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Qumana 2.0 Released, Includes Adgenta Ad Network

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Posted by Stowe Boyd

So I am experimenting with the new Qumana blog editor release, and it seems workable, although they join the hall+of+shame by making me use Windows. I am mostly fiddling with it for the integrated post-centric ad solution from Adgenta. See the embedded ad, below. The idea of post-centric ads has real appeal for those bloggers who don't have access to their underlying blog templates or who don't want to mess with them even if they do. It remains to be seen whether Adgenta has a large enough selection of ads to compete, or if the keyword based matching works. I will try some tags before embedding the ad to try to help out.
Even with the tags and the many keywords sprinkled around (blog, Windows, ad network) I still wind up with a mortgage ad. Doesn't look too promising on that score. Oh, and when I tried to bring up the blog editor help file, the link was broken, so I couldn't confirm how to separate Technorati tags, and, of course, my guess was wrong, which meant I had to edit them here, in this post. But the editor seems to work well, although I have migrated away from blog editors: too much unnecessary html generated in general.

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October 11, 2005

Ross Mayfield on Email 2.0

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Posted by Stowe Boyd

Ross make a great point on Email 2.0:

The reason we are building Web 2.0 is because we were not able to build Email 2.0. The first web didn’t support our social needs, so we used email for everything. But we couldn’t really hack it. Most social software has by now adapted to email, but email could never have adapted to it.

Beautiful.

Speaking of email's inadequacies, it was only a year ago, more or less, that I led the ill-fated panel on The Future of Email at Supernova. Several folks mentioned that flare-up out at the Web 2.0 conference, and how antique the whole controversy seems now. I basically stated that email blows, and that other forms of communication were going to replace it, until nothing was left but the stuff that looks suspiciously like spam. Man! that seems so ten years ago.

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Tristan Louis on What A Link's Worth

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Posted by Stowe Boyd

I found a post by Tristan Louis, entitled Doing the numbers on the AOL-WeblogsInc deal, that does just that, and establishes a baseline valuation per link tracked in Technorati of $564.64 at a $25M valuation on the deal.

With today's 1,223 links, that would value Get Real at $690,554.74! Now we're getting somewhere!

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Recovery 2.0: Or Maybe Disaster 2.0?

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Posted by Stowe Boyd

I am a great believer in the power of technology to transform business and society. However, the manner in which this transformation works is emergence: a gazillion small decisions by millions of individuals making personal choices translates into a world reworked by wholesale technological changes. The same, however, is decidely not the case with the centralized, bureaucratic planning that seems to pervade the discussion around disaster preparation and recovery. This seems to be true even of the digerati seeking to figure out how the web and its denizens might help in the next disaster.

Jeff Jarvis, a man for whom I have the greatest respect and admiration, held a meeting at the Web 2.0 conference last week, entitled Recovery 2.0. A bunch of folks showed, like Evelyn Rodriguez (who was washed into prominence by the tsunami), Michael Powell (former head of the FCC), and Craig Newmark (of Craig's List), to name only a few of the two dozen or so folks there. Oh, and me. Jeff started by making the joke that he had almost called the activity "Disaster 2.0" but thought better of it. But as the evening wore on, I began to wonder.

Other disasters are inevitable. Witness what has occured just since Katrina: Rita, mudslides in Guatemala, the earthquake in Kashmir, and a flood in New Hampshire. This is, of course, ignoring the endemic privations in the Third World which we have grown inured to. However, when disasters strike the heart of developed countries, and we are unable to do much, it shatters many of our preconceptions about our capacity to control events, and we are undone by that paralyzing awareness.

We -- despite the cultural folklore of omnipotence -- are living on a faultline. I am not specifcally alluding to the recent 25% estimate of a Richter 7 earthquake hitting the Bay Area in the next 20 years, but to the fabric of our society. We are not actually applying either market forces (for the free market types out there) or government control (for those who believe the public sector should be calling the shots) to really organize ourselves to survive these disasters, and as a direct consequence, when these disasters occur we can expect the results to be worse, not better, than in the past.

I will avoid a long polemic about the nuttiness of the status quo regarding disasters, which can be summarized in this way:

  1. Disaster strikes
  2. We are unprepared
  3. Devastation demonstrates how unprepared we are, and everyone wrings hands, points fingers, etc.
  4. Large upwelling of charitible response
  5. The dispossessed try to get on with their lives, and are soon forgotten
  6. Infrastructure is rebuilt at public expense
  7. People put head back into sand

I will also avoid a jeremiad on the increasing likelihood of ever more large scale disasters: hurricanes of greater length and severity (how about a thirty foot surge hitting Manhattan?), the imminent avian flu pandemic (and we are using the wrong approach to doling out the vaccine) , or terrorist dirty bomb at the Super Bowl. Even with the same old disasters we grew up with, why are we so unprepared, and why do we follow these patterns?

The web is a place where ideas can catch on, and infect the world. I would like to throw an idea out there, and see if it can catch.

First, we are culturally unwilling to accept the need for collective preparedness, even in the face of monumental disasters. Technology -- even the Web -- will not allow us to collectively leap into action and save the day with three days prior notice of a hurricane touching shore. Given the certainty of other disasters, you think we would move to a new footing, culturally. But the reality in that most people just want to get back to business as usual.

Until we have a cultural revolution, or a complete revamping of the models of civil authority, when a disaster strikes you are going to be completely and profoundly on your own. We will fall back to friends, family, neighbors, and the kindness of strangers. That collection may include people far away, connected to you by the Web, but we can't expect those who are supposed to be reponsible for our safety and welfare to be able to do very much, because the role of civil authority has eroded. People today are profoundly ambivalent of the role of government, even local government, even during emergencies. And that clock won't be turned back.

The transition we are going through, ushered in by technologies like the Web, is bringing people back together after decades of the unraveling of civic involvement. Participation in groups like the Kiwanis and the Rotary, even the PTA, is at a low ebb. The rise of the exurb has let people self-affiliate to the point that cultural divides are more deep and entrenched than ever before. The Web may be a real hope in this regard, unless it just winds up being a place for us to self-affiliate, again. And even if it offers a way to reboot civic involvement, it may take decades before that impact percolates through, and this quiet revolution reaches out past the early adopters. In the meantime, we are in a shadow zone, where the Web acts as a secondary means to organize and respond, but not yet the primary solution. And the primary mechanisms are failing -- radio systems don't intercommunicate, civic organizations and governmental agencies have little or adversarial interactions, special interests push back hall deals with politicos, and the poor are moved into trailer parks and disenfranchised. The Web hasn't transformed that. Not yet, anyway.

We can't look to government or other large organizations, per se, to help the revolution along. They are directly threatened by a new notion of civil authority, one that is distributed, and out-of-control, in the Kevin Kelly sense. And we are so divided in our worldviews that it is impossible to imagine getting consensus on a national or international level as to how we should move forward to diminish the impact of disasters. All we can expect -- again -- is the intensification on the status quo: more planning commissions, more reports, more white guys in dark suits speaking earnestly into the microphones on Sunday policy shows, more layers of bureaucracy, more moving of the chairs around the conference room table.

Here are the preconditions for the new model of civil authority, and what we should be doing to get there:

  1. Push hard for municipal/local wifi in every location. Push for political candidates who favor this. Push for a wifi mesh in your area that is disaster capable: where there are enough wifi nodes to continue to cover the area even in the face of disaster, where long-lived battery systems are in place, and the wifi elements are safe from the elements.
  2. Get civic organizations onto the Web, courtesy of the municial/local wifi. Work to get them intercommunicating using web-based solutions.
  3. Indoctrinate the children in the schools on how to use Web-based solutions in emergenices. They can teach their parents when the time comes.
  4. Municipal/local wifi -- when widely available -- will lead to an explosion in wifi capable devices, specifically, a next generation of wifi-capable cell phones. We can expect low-cost offgrid rechargers to become available -- solar, hand cracked, whatever -- so that individuals can actually remain online during disasters in this era: Disaster 2.0.

I think it will take years to get to Disaster 2.0, but it's coming. It won't make the storms blow less hard, and -- human stupidity being what it is -- it won't stop people from rebuilding homes on the side of the volcano, eroding the barrier islands and marshes, or living among millions of others on an island that cannot be evacuated in the face of any of the predictable disasters likely to strike. But Disaster 2.0 infrastructure can provide a new means of civil control -- and potentially a bottom-up, flexible, and adaptive one -- when disasters do strike: unlike today, where top-down, bureaucratic approaches are simply incapable of keeping up with the world in which we live.

That is the key meme that needs to be spread: today's techniques for responding to disasters are release 1.0, and totally obsolete. So obsolete that they will not work, and will actually cause more problems than they solve, and partly because people expect them to work. We need a pervasive investment -- at the local or municipal level -- in disaster-resistent wifi mesh technologies. Once that is in place, the rest will follow -- organizations and individuals will be able to tap into and participate in organic civil response to disaster, and a bottom-up, adaptive, and flexible response will be possible. Without Disaster 2.0, we will continue to fumble, flounder, and fail.

But don't look to the Feds, or even regional government. Do it locally. Get your homeowners association to do it. Or the Neighborhood Watch. Or The Kiwanis. Or elect new folks into onto the school board who roll it out as an educational tool -- with disaster preparedness as a secondary goal. Or build it into the libraries. Whatever. Just get on it. Act like the next one is only a week away.

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October 10, 2005

Hall of Shame: KnowNow RSS eLerts

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Posted by Stowe Boyd

It's only Windows and IE, no Mac!

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Microformats v Structured Blogging: A Small War With Big Consequences

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Posted by Stowe Boyd

At the web 2.0 conference. I was able to sit down with the leading advocates for two very different advocates for two very different approaches to enriching the information embedded in blogs. The two were Tantek Çelik, of Technorati and Bob Wyman, of PubSub.

Let me explain what I mean with an example. Say you write a blog entry with information related to an upcoming event, like this:

Symposium on Social Architecture

Just a reminder that space is limited at the upcoming Symposium on Social Architecture scheduled for 14-15 November 2005 at the Harvard Law School, Cambridge MA, held in collaboration with the Berkman Center.

In this example, I have provided certain information -- name of the event, date and location -- but if readers want to use that information they would have to cut and paste it, for example, if they want to add the event to their personal calendar. Imagine if there were some way for the author of the post to add some additional information, meta-information, about the content of the post, so that the information embedded can be extracted automatically by tools, and/or presented in a distinctive way. In this case, the appropriate tool would 'know' about embedded calendar information, and the display might somehow indicate that the post held calendar information. The same arguments hold if the post was a movie review, or contact information.

I first sat down with Tantek, who walked me through the microformat approach to this problem. This approach is based on adding specific CSS classes to URLs associated with the embedded information, and using an XHTML (extended HTML) approach. In the case of adding event info to the post, it would be annotated like so:

<span class="vevent">Symposium on Social Architecture

Just a reminder that space is limited at the upcoming <a class="http://www.corante.com/events/ssa"><span class="summary">Symposium on Social Architecture</span></a> scheduled for <abbr class="dtstart" title="2005-11-14">14</abbr>-<abbr class="dtend" title="2005-11-16">15 November 2005</abbr> at the <span class="location">Harvard Law School, Cambridge MA</span>, held in collaboration with the Berkman Center.</span>

The class names are derived from the attributes associated with iCalendar format, so class="summary" indicates the name of the event, class="dtstart" the starting date, and class="location" the location.

Once posted on my blog for example, this information could be extracted by microformat knowledgeable tools. Some of these tools are avaiilable at the www.microformats.org site, such as a javascript "add to Calendar" button (or favelet) that you can drag to your browser's toolbar to extract calendar information from microformatted web pages.

(Note: I tried to create a calendar of events in the left margin using this approach, and I have a few problems in importing the entities into my iCal. They import, but the dates don't always seem to work. The culprit may be the the specific XSLT (Extensible Stylesheet Language Transformations) file that is being used to convert the XHTML encoded calendar information into an iCal file. This is not a flaw of the specification, or the approach, but the particular implementation available at this point. Update: Turns out I just had a conceptual problem: I was thinking that dtend worked differently. If an event is intended to run on 15 Nov, without a tipulated hour of ending, then you should encode dtend as 16 Nov!)

My natural inclination is to adopt the microformat model, perhaps because I have already delved deep into hacking my MT templates, and manually encoding Technorati tags on posts. Those who are less handy with the technical feel of xhtml may find this microformatting intimidating, however. In the future, blog tools that either create microformatted information using forms or other user-friendly approaches will decrease the complexities involved in microformats, and some of these are now becoming available.

Bob Wyman wants us to go a different way, avoiding the microformat embedding of information into xhtml classes, and instead relying on an XML-based approach called Structured Blogging. Unlike microformats, structured blogging relies on blog plugins, which makes it easier to use, but limits its application to things that blogging tools support, like the creation of blog posts.

I don't use Wordpress -- the only platform for which a structured blogging plugin is available -- but the website demonstrates the neat look of book and music reviews encoded by structured blogging. Note the 'four out of five" graphics.

structuredblogging.jpeg

Structured blogging relies on the specification of an XML layout for each of the associated forms of posts: reviews, calendar entries, and the like. These correspond, more or less, to the reapplication of calendar and address book standards in the microformats approach.

Tantek's arguments for microformats include the adoption of the approach by a bunch of different companies and individuals: an argument for openness. Bob suggests that structured blogging is just as open, since others can collaborate in the process. My viewpoint is that it is almost impossible to disassociate the interests of these individuals and their respective companies from the discussion of the pros and cons of these approaches. Tantek and Technorati have been very successful in getting adoption of the Technorati tag format, which is a microformat based on the use of the 'rel="tag"' attribute as a means to indicate that a URI is a tag reference. Technorati now has one of the largest tagspaces in the world, if not the largest. Perhaps they would like in the future to develop databases bursting with contact and event information, too. Bob and Pubsub would like to get people creating structured blog posts so that Pubsub can more easily make sense of reviews: for example, determining the average review of "Understanding Comics". As a result of this conflict of interest, we need to discount the arguments of the proponents.

My gut feel is that structured blogging requires too much formalization of what people do on their blogs, and microformatting tools are more likely to be adopted in a dynamic, bottom-up, changing, and innovative environment. However, adoption of structured blogging will certainly be accelerated by the roll-out of other blogging tools plugins, which are in the works. It may come down to a battle of the tools -- who creates a better set of tools for authors -- rather than the pros and cons of the models themselves. My bet is on microformats, but there is definitely an important footrace going on in this corner of the blogosphere.

Update: I just noted that Upcoming.org provides microformatted calendar information for all its events.

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October 07, 2005

Splogs

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Posted by Stowe Boyd

How had completely missed the emergence of this term?

[from Splog - Wikipedia, the free encyclopedia]

Spam blogs, sometimes referred to by the Neologism splogs, are Web Log (or "blog") sites which the author uses only for promoting affiliated websites. The purpose is to increase the PageRank of the affiliated sites and/or get ad impressions from visitors. Content is often nonsense or text stolen from other websites with an unusually high number of links to sites associated with the splog creator which are often disreputable or otherwise useless Web sites.

[tags: ]

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Winer Sells: What Economics Are At Work?

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Posted by Stowe Boyd

I read that Dave Winer was selling Weblogs.com to Verisign, which was not a tremndous surprise, considering the size of the competitors he is confronted with, and the investments necessary to scale with the blogosphere these days.

What did catch my eye was on of the pledges that the Verisign people are making:

[from Welcome to the Infrablog: Weblogs 2.0]

1. Free

Basic pings, the messages processed by weblogs.com, will remain free to submit, and free to retrieve from the service. Over time, we plan to offer value-added services to publishers and consumers that we can charge a fee for, in much the same way companies like Yahoo! provide basic email services for free, and offer premium “upgrades” for a fee (e.g. extra storage, domain hosting, integrated website, etc.) But pings will remain free; our goal is to make weblogs.com the best, most widely used ping server available.

>

I guess I am a bit slow on these developments, but the notion that pings could be separately from the weblogs.com service as a whole and discussed like an additional element of the service -- kind of like call forwarding for your cell phone -- seemed strange. I mean, aren't pings just an essential? But then I noticed the subtly important word "basic" that precedes ping in th efirst sentence. Basic pings will remain free, so I am intuiting that non-basic pings are going to cost. So if you need a quicker ping cycle, or if your blog receives more than some basic number of pings, you are going to pay. Perhaps you will purchase a basic plan with so many pings in it, and you will pay for extra pings. Especially during peak hours.

A new economics is appearing before our eyes.

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October 05, 2005

Launchpad at Web 2.0: PubSub - Bob Wyman

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Posted by Stowe Boyd

PubSub is proposing a structured blogging model, which is now implemented as a Wordpress plugin, but could be more broadly used. They demoed Joe Reger's blogging solution, which incorporates the Wordpress plugin, and shows the combination of traditinal blogging plus structured data, such as a rating for a restaurant, abook, or a piece of music.

They have hired Marc Canter's Broadband Mecahnics to build equivalent plugins for MT, and other blog technologies, so that these microformats can be widely used.

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Launchpad at Web 2.0: AllPeers - Matthew Gertner

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Posted by Stowe Boyd

Nice synopsis of the issues associated with web 2.0 Ajax apps:

Challenging programming model
+ asynch
+ ad hoc protocols
+ structured storage of unstrcutured data

Apparently building into Firefox the things that are msissing to make it, the browser itself, the place where web apps run natively, and peer-to-peer. Six minutes is really too short, considering there wasn't a real demo.


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Launchpad at Web 2.0: Flock - Bart Decrem

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Posted by Stowe Boyd

"The social browser."

The web is not a library, but interactions bewteen people.

Open source, on top of Mozilla. Few weeks away from public release of alpha.

Initial focus: social browsing. Favorites/history & blogging.

Treats 'favoriting' as the same as 'subscribing' to a feed.

'Blogging topbar' -- a region above the browser page. Incorporates a blog editor, that interoperates with various blog solutions. Also a Flickr topbar, where you can just drag Flickr photos into the blog editor.

Very intriguing: basically a browser for bloggers, which may be all of us, relatively soon. A fuller review once I get access to the promised Alpha in the next week or so.

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Launchpad at Web 2.0: Wink - Michael Tanne

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Posted by Stowe Boyd

Another social search solution - "people-powered search."

Tag aggregation -- from various other sources -- using "tagRank(tm)". Users can also create shared spaces.

Looks great.

[Great rumor in the middle of the demo about video iPod to be released next week?]

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Launchpad at Web 2.0: Orb Networks - Ian McCarthy

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Posted by Stowe Boyd

Streaming media from an always on PC to any internet connected device: music, TV shows, photos, whatever. Access your file system, directly, too (although all they support is (hiss) Windows).

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Launchpad at Web 2.0: KnowNow - Ron Rasmussen

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Posted by Stowe Boyd

eLerts is an free RSS alerting service. You can be alerted whenever any new RSS updates take place. This is anonymous - requires no login. Just a toolbar in the browser, which returns you to the specific location where the RSS update occurred: looks like a candidate for the new category of "RSS non-reader". I am definitely going to install this baby.

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Launchpad at Web 2.0: Zvents - Ethan Stock

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Posted by Stowe Boyd

"The best events solution."

Looks like a massive events database with integration into maps (google maps mashup), and calendars.

Provides blogging widgets: neat mechanism to a/ create events, and b/ paste a javascript into the blog, which enables a scrollable calendar of those events selected. Very cool.

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Launchpad at Web 2.0: Zimbra - Satish Dharmaraj

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Posted by Stowe Boyd

Open source enterprise collaboration suite (looks mostly like email), ajax client open source software.

Supports an api for mashups in email -- examples included maps, browser, and a test of calendar availability (that one got a lot of appreciative groans).

Full indexes of all email and calendar entries. Extensive search capabilities.

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Launchpad at Web 2.0: RealTravel - Ken Leeder

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Posted by Stowe Boyd

"Real Travel is all about real people, real advice, real experiences."

A travel information site -- combines travel blogging and social networking. Internet is the primary channel for travel. Share all elements of experience -- maps, thoughts, venues -- in the site. Online today.

Looks like a mash-up version of TravelPod, plus various social architecture elements: tags are extensively used, exploits the travel domain schema -- geography, hotels, museums, etc. Leverages Google maps extensively.

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Launchpad at Web 2.0: Bunchball - Rajat Paharia

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Posted by Stowe Boyd

"Do things with people you know." I got this demo a few days ago, and found it interesting, although the games that dominate this social application platform (think Ning writ small) seem only moderately interesting to me, personally. That doesn't mean that more serious apps can't be built on Bunchball, but (unlike Ning) they didn't populate the beta with two dozen serious apps.


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Launchpad at Web 2.0: Joyent - David Young

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Posted by Stowe Boyd

A web office application with mail, contacts, folders, files, calendars, binders, tagging, etc. Completely open - RSS, XML, etc.

Focus is small groups: 2- 20 people.

A unified tagspace across email, calendar entries, and all other objects.

"True group collaboration in the calendar."

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Launchpad at Web 2.0: Rollyo - Dave Pell

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Posted by Stowe Boyd

Social search tool, which ties a search with a specific information. Roll-your-own search engine.

Got a bunch of celebs -- Arianna Huffingon, Debra Messing, etc -- to create their own search results.

Can select sources, categorize, tag it -- create your own search "roll".

I have written before about search as a shared space (Jeteye) and this is another example of that trend.

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Launchpad at Web 2.0: Socialtext - Ross Mayfield

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Posted by Stowe Boyd

I had a glimmering about Ross' big news, which is that Socialtext -- the wiki company -- is going open source. They will be phasing out UI in open source, and then, gradually, everything.

SynchroEdit.com -- an open source synchronous editor for the web. Also supporting offline editing with Ecto.

One year free 5 person wiki at socialtext by mentioning "web20".

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Jeff Clavier on Ning

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Posted by Stowe Boyd

Jeff Clavier and I seemed to come to very similar conclusions about Ning:

[from Software Only: The 24 Hour Laundry has closed, and is replaced by Ning]

So after being offered a large number of social media applications, we are now into the meta-framework to build social media applications. The notion is interesting: as we have come to expect that any consumer application will include some element of social networking, collaborative filtering, tagging, etc., Ning has the first shot at claiming platform status in the social phenomena by offering building consistent building blocks (though wikis could probably claim anteriority).

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Migration Off The Desktop: Federated Web Apps and The Office Of Tomorrow!

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Posted by Stowe Boyd

The monolithic office suite -- typified by Microsoft Office -- represents the evolutionary peak of a certain value proposition, rooted in the sensibilities of the 90s. Adoption of proprietary, de facto standards for document format (Word, Powerpoint, Excel) and various conventions around coordination and communication (like Outlook and Exchange) led to a monopoly for Microsoft, and the extinction of any serious alternatives. Even on the Macintosh platform, Microsoft apps enjoyed a comfortable dominance.

But the advent of web based applications, like Gmail, blogs, and the explosion of new social apps -- Flickr, MySpace, and the ten zilllion others now coming on line -- suggest a new paradigm is here, and that people will be spending less time working "in" the desktop office and much, much more time using a broad collection of web apps.

Unlike the desktop office suite, this new web office will be a loosely connected and constantly growing collection of social tools:

  • Spaces, not Documents -- We are moving past the document metaphor: a computer file, saved locally on a PC or LAN, usually being accessed and edited by one person at a time, and routed around as an email attachment. While various collaboration models emerged prior to today's web app renaissance -- like Lotus Notes and Groove -- none of these actually displaced the now familiar notion of editing a document and circulating it for review in email.

    Today, however, the ubiquity and speed of web connections have made it possible for us to move onto the web, and into realtime shared space with our collaborators, and leave behind the era of communicating islands connected by slow, asynchronous email connections.


  • Publish/Subscribe, not Edit/Route -- As we leave behind the email and doc metaphor, we are adopting a publish/subscribe mentality. I create a post at Basecamp or on a Wiki to communicate with my partners, and they are pinged by an RSS reader.

  • Aggregation, not Embedding -- Instead of collating a bunch of relevant information into a document, I collect various sources of information into a shared location -- a calendar of events from one service, recent blog posts from another, and a web-based spreadsheet from a third -- aggregated into a fourth service, designed for the purpose of rendering (like NetVibes). This is going to build on the glue that makes these web apps connect: RSS, javascript, and various XML standards that will emerge to support microformats (so that one tool can emit an RSS entry marked as a calendar event, for example, and it can be received by another app that can use it appropriately).
  • Persistent Participation, not Review/Edit Cycles -- Individuals, in this federated model of collaboration, are more likely to be participants in an on-going process, not just reviewing documents in a workflow.

In effect, this migration of people onto the web and off their desktops is the end of the information age model of files and point-to-point communication. We are moving into a social age, where there are no 'files' -- except when they are created to hand off to those who still have not made the move to the social web, those who still want 'files' to store on their hard drive. Don't misunderstand me: obviously, their are still computer files being managed somewhere by these web apps: but people will not be directly accessing them, or conceiving of 'editing a file' and 'attaching the file to an email' and so on. Instead, we will be focused on the social context -- a shared space with a collection of individuals working on a project, for example -- not a collection of documents being manipulated by team members and routed around.

Again, this is similar to the ideals that motivated the groupware movement in the mid 90s, but today's web environment, and the advent of the unifying elements of web app architecture, have eliminated the barriers to adoption that dogged groupware solutions: everyone can be invited, there is no steep cost or technological threshold to bring individuals into a shared space, and widespread adoption of standards -- RSS, XML, etc. -- break up the monopolistic, fragmented market that we had in the 90s (Lotus Notes v Microsoft Exchange v eRoom v Novell v ...).

The confluence of these changes will be reflected in new patterns of interaction and collaboration in the workplace:

  • Augmented meetings -- where participants remain connected to the web, even when meeting face to face -- will become the norm, since individuals will come to rely on web tools as their primary medium for interaction. Everything needed for the meeting -- the agenda, not taking, supporting information, presentations -- will reside in shared space on the web, so meeting participants will stay in the shared web space even while sitting in a shared physical space.
  • Federated work -- Organizations are shaped by the communication models in place. Top-down communication of the industrial era led to hierarchical forms, with clear lines of authority and responsibility. Information age communication was dominated by lateral flows, from person to person, and this led to a trimming of many layers of the industrial hierarchy, and a distribution of authority and responsibility into a tree-structured network: a modification of the hierarchy, but one in which authority is associated with controlling the workflows: sign-off, approval, and go/no go decisions at key points in workflows. In this social web era, communication takes place in shared space, and authority is derived from reputation and social trust. Organizations will become more fluid, and individuals will increasingly affiliate with those that they want to work with, rather than being 'assigned' to specific departments (industrial era) or project teams (information era).

Email was the killer meme of the industrial era, and the emerging, composite infrastructure that will support a federation of web apps to be the new office (in several meanings of the term "office") will be the killer meme of the post-everything era we are now trailblazing.

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October 04, 2005

NewsGator Acquires NetNewsWire

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Posted by Stowe Boyd

I must have been dozing, but others have caught the news that NewsGator has Acquired NetNewsWire, which is the sign of the rapid overmaturation of the 'RSS reader' metaphor of user experience in the blogosphere.

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Ning Goes Live

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Posted by Stowe Boyd

The people at 24 Hour Laundry have launched what appears to be a complete platform for social architecture, called Ning, with dozens of social apps already installed:

[from Ning Blog]

For the four out of five of you who don't know what Ning is and came here because you are related to a member of the team, we've built an online service (or Playground, as we like to call it) for building and using social applications. Social "apps" are web applications that enable people to match, transact, and communicate with other people.

With Ning, you can become a Beta Developer and build apps or just enjoy the benefits of using what other people come up with.

In either case, we are just happy you decided to check us out.

I haven't fooled with the developer interface, but it seems that they are trying to make it possible for people to create new app by copying an existing one, and hacking it into something new. I have seen a few random comments that suggest this is a non-programming model. More to follow on that.

I did fiddle with various applications -- a bunch were down for maintenance -- and it seems obvious to me that Ning provides a really deep capacity to leverage the core elements of social architecture -- user identity, social gestures (tags, comments, etc.), and authoring tools -- to support potentially thousands of tools, sharing a common platform and leveraging each other's capabilities.

ning.jpg

The Restaurant app is so similar to the Dinnerbuzz solution that I discussed here (Jeff Jarvis on Made For A Distributed World), that it struck me like deja vu.

At any rate: a first look suggests that Ning might accelerate the explosion of serious social tools: not the trivial, implemented-in-an-hour examples that seem to dominate the site, but deep and complex implementations that benefit from the core elements being inherited from Ning's base.

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No Google Office Today

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Posted by Stowe Boyd

The much-rumored Google Office announcement between Google and Sun is not happening today, after all. [pointer from PC World.]

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October 03, 2005

Web 2.0: Bigger Than A Breadbox

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Posted by Stowe Boyd

The Web 2.0 Conference this week has engendered a huge spike in posts attempting to define Web 2.0. They range from the brief to the preposterously long. So, here's my sound bite, since I am trying to remain reasonably brief, and also because I believe that an operational definition of anything has to small enough to scribble on one page of college-ruled note paper, even if the thing itself is bigger than a breadbox:

Web 2.0 is the term that we are coming to use to represent the convergence of technology and thought around an emerging paradigm for computing and social interaction. The driver of this paradigm shift is Mazlowian: we have achieved a certain level on the hierarchy of computing and social needs, and now are redefining a new set of goals that are driving us forward. In essence, we have established a computing and social architecture based on information needs -- moving bits around efficiently, and supporting various sorts of communication based on the the social dynamics of the 90s. Meanwhile, we have actually moved onto this platform -- we are living there, denizens of the Web 1.X -- and that shift has had profound consequences: not the least of which is, having made that move, we find the platform, and the thinking that devised it, inadequate for our new needs.

In particular, there is now an abundance of information and communication channels. But we are not searching for better bandwidth, or more streamlined business processes: what we are after is meaning. We are dreaming up a shell of social gestures surrounding and repurposing Web 1.X information, and inventing a new generation of software to capture, render, and remix it. This is how we plan to make sense of the world: not through number crunching, or being told by established organizations, but through the connected conversations of people.

The explosion in new technologies and forms -- tags, RSS, Ajax and so on -- is another effort in democratizing this process, putting more control of our Web experience in the hands of dreamers and fringe innovators, and taking it out of the hands of those with the most investment in existing Web 1.X models.

Like other revolutions, this is both an attempt at changing the place of the individual in social context, and a redefinition of that context itself. This means it is at the same time an intensely personal and societal shift: a bottom-up rethinking of self-identity and a simultaneous, wholesale power shift in technology, media, entertainment, and ultimately, politics. Everything, really.

We will continue to struggle with the specification of what this Web 2.0 thing is, because, even as we are struggling to explain it, the very meaning of the words is changing, the scope of the discussion is spreading, and the stakes are increasing.

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Richard McManus on Bloglines (or Off Bloglines)

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Posted by Stowe Boyd

Richard McManus is among the growing number of people leaving Bloglines, based on their slow innovation:

[from Read/Write Web: Has Bloglines dropped the ball?]

While I have no issue with Bloglines focusing on the backend, the lack of new functionality and features does leave them vulnerable to losing a lot of their core readers and champions. They're already no longer the market darling amongst bloggers. For example I've now switched to Rojo and am pretty much championing them now, rather than Bloglines (although I still have a picture of me wearing a Bloglines tee-shirt on my About page!). And if you look at the comments in Russ' post, you'll see there are other people who have become just as frustrated with Bloglines' lack of progress.

In times of great innovation, where dozens of competitors are springing into existence, trying out new paradigms for remaining connected through blogs (or reading them, if that's the metaphor that makes you happy), Bloglines has settled on the "RSS reader" model, which is likely to be eclipsed by many others.

Richard favors the Rojo take, which is a social one, at least.

I am dreaming of some arrogant startup that focuses on the individuals behind the writing, rather than channeling feeds.

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Anne Galloway on Community, Trust, And Social Software

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Posted by Stowe Boyd

Anne Galloway debunks conventional thinking about the center of gravity in online community, and does so in a hypnotically reasoned fashion. As part of this seance, Anne has channeled a group of thinkers that I have somehow completely missed:

[from Anne Galloway | Purse Lip Square Jaw -- On community, trust and social software]

I've also been re-reading Alphonso Lingis' The Community of Those Who Have Nothing in Common. I'm most interested in the idea that real value is found not in what we have in common, but in what makes us different. I like his discussions around being bound to someone - or something - that offers us no truth.

Anne's thinking has been formed by such different processes that it seems exotic, but a welcome shift of emphasis and purpose.

In Lingis' book Trust, he argues that the trust inherent in travel can show us how its value is found in experiences such as bravery, lust and joy. Contrary to the familiar trust between friends and family, on which most social software is modelled, Lingis passionately evokes this notion:

"Trust laughs at danger and leaps into the unknown."

Again, what makes this interesting is how much it differs from the idea that we form community along lines of similar or shared efforts. Instead, these kinds of community and trust revel in the unpredictable, the unexpected, the unknown, the irreconcilable. Their value is in what they teach us about things falling apart, about encountering and negotiating difference, about existence as difference and repetition, where repetition implies multiplication rather than preservation, about change. In these communities the sensual life prevails--and it is gloriously risky and difficult to control.

By defining community as something that requires we already know each other (by either one or six degrees of separation) and that we share interests, efforts or goals in common, and by committing these assumptions to architecture and code, we effectively deny people using these applications the ability to find community and trust in 'others,' and ultimately discourage people from changing, or becoming 'other' themselves. In this scenario, the radical promise of connection and cooperation between different people is undermined by conservative notions of connecting and cooperating only with people like us or, in some twisted expression of personal freedom, only with the people we choose.

Many have argued that this very tendency Anne is positioning against -- people's seemingly natural drift toward socializing with those they know, or those they have very strong affiliation already -- imbues the Internet with a profoundly conservative character. But the entropy of social stability and conservatism is countered by the wellsprings of spirit, that lead to almost irrational, impulsive interactions with those who are different, who are not the known, who are other than us. Anne suggests that any truly powerful social platform will have to allow us chance connections, random interactions, if it is to have any hope of matching the pulse and power of the larger, richer world. The alternative is to be blocked in by the dangerous simplicity of our tools.

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Emily Chang and Max Kiesler Launching eHub Interviews This Week

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Posted by Stowe Boyd

Emily Chang let me know that she and Max Kiesler are doing something interesting to usher in the 'unofficial' Web 2.0 week:

[from eHub Interviews to Launch the Week of Web 2.0]

eHub Interviews, a series of email interviews with the creators of Web 2.0 applications and services, will launch this week (October 3-8, 2005) as part of the unofficial Web 2.0 week here in San Francisco.1 With over 150 web applications and services in eHub (and growing every day), we felt it was time to hear about Web 2.0 from the people making it.

I guess that is intended to stand in distinction to the Web 2.0 conference, which is the official Web 2.0 event that Emily is niddling about. I managed to snag one of the almost-impossible-to-get press passes, and will be one of the myriad non-implementers trying to make sense of this phenomenon -- which seems to be coming together so fast! -- so track me down if you are going to be there. I hope to hook up with Emily, too.

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October 02, 2005

Get Real Minute: Writeboard

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Posted by Stowe Boyd

Initiating a new series today called The Get Real Minute, a daily, one minute podcast. Thanks to Steve Rubel, I stumbled on Writeboard, an ajax collaborative document web app from the folks at 37signals: here's my initial response, prior to fiddling with it at greater length.

Click to hear The Get Real Minute for 2 October 2005: First Look at Writeboard.

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September 30, 2005

Steve Rubel on Technorati Index

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Posted by Stowe Boyd

Steve tells me that I am not the only one who got a big "promotion" based on the Technorati algoritm tweaks: he went from #220 to #100. Congratulations!

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Robert Scoble on Microsoft Windows Officially Broken

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Posted by Stowe Boyd

Robert weighs in on the controversy sparked from a recent Wall Street Journal article about the messy development processes in Microsoft, and the impacts on Longhorn.

But his clarification -- that it's just the process that's broken, not the product -- doesn't engender a lot of warm fuzzy feelings, especially for those who have lived through Windows hell. It is good -- for those who plan to use their software in the future -- that they are throwing out the bad code that was created by bad processes, but there is no certainty that what comes out of the process in the future will be better.

I am personally working to keep track of what is happening in web apps, not the gargantuan integrated Office-type application suites that Microsoft is interested in. The open source stack -- that is the real challenge to Windows -- is another demonstration that swarm logic works better than centralized, top-down development approaches, in software and everywhere else.

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Adam Hertz on Technorati Algorithm Tweaks

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Posted by Stowe Boyd

I recently suggested that Technorati must have introduced a tweak, at the very least, in their ranking algorithm. Adam Hertz responded to an email, saying that they had, and they were about to announce it. Yesterday, he posted the following:

[from Technorati Weblog: Site Performance and Improvement Update]

For URL search, we've been looking closely at how we calculate the number of links and sources pointing to a blog, and we've made some tweaks to the display to better surface recent blog activity. Technorati now displays the total number of links from blogs over the last 6 months. Up until now, we displayed a count of all links from blog homepages, which tended to weight more highly blogs that have been around for a long time, even if they have not been posting recently.

This is a big change, since formerly technorati based blog rank on those links pulled from the "front page" of the 18.5M blogs they are tracking. Obviously, different blogs vary enormously in the halflife of front page posts. At Get Real, we keep only the last 17 days of posts on the front page. Somewhere else, they might keep 10 days of posts, or the last 20 posts, or whatever. Switching to the past six months, from my viewpoint, will lead to a real improvement, where those authors with the greatest long-term impact will have higher rankings, and those who have a brief spike in readership will not immmediately shoot up in the Technorati rankings.

So, this explains why Get Real's rank shot from 3,400 to 1,559. When you dig into the additional 5+ months of posts of 18M+ bloggers that Technorati was formerly ignoring, you will find an additional 1000+ posts linking to Get Real.

What is still missing? User selection of the period of time used, and a way to select specific areas of authority. The typical query would be -- if Technorati would support this -- "show me the top 100 bloggers on the topic of "social media" based on their posts in the past 12 months". We need to open the model so that user preferences drive the searches, not some canned algorithm. And since Technorati has gone so far with tags, why not use those to determine topic?

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September 28, 2005

Concurrent Media Exposure: Another Form Of Continuous Partial Attention

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Posted by Stowe Boyd

Gregory Lamb writes in today's Christian Science Monitor that we are seeing a huge explosion in the range and depth of media we are exposed to daily: We swim in an ocean of media. Many are immersed in media all the time. I have a friend who has one or more TVs on on every floor of his three floor home all the waking hours that he is there.

Using more than one medium at once

"The extent that we saw that was quite remarkable," says Michael Bloxham, a Ball State researcher who helped prepare the report, which was released Monday at a media convention in New York.

What's more, of the time spent using media, nearly one-third was spent consuming two or more forms at once, such as watching TV and surfing the Internet, or listening to music while playing a video game.

One theory the study lays to rest, Mr. Bloxham says, is that this media multitasking, which the researchers call Concurrent Media Exposure, "is the province of only the young or the tech savvy." All age groups multitask, he says, though the pairings may differ. Those over 50, for example, were more likely to combine TV viewing with newspaper reading. Younger people might listen to music while sending instant messages.

This is just another example of , which I have written about a lot in the past few years. This media partial attention is often a very social activity, where people will play video games while listening to music, or with a football game on in the background. In business, we subscribe to RSS feeds, and switch back and forth between reading a report, some blog posts, and IM with a colleague.

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Ken Yarmosh on Communicating the Ideas behind Web 2.0

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Posted by Stowe Boyd

Ken Yarmosh pinged me about an interesting format for a discussion around Web 2.0: a blogoposium. This newly minted term attempts to leverage tags (Technorati, again) as a means of concentrating a bunch of talk on a particular subject in a concentrated period of time. I think "tagposium" would be a better term, but so much for that.

I plan to tag this post, and a later offering, with the "blogoposium1" tag that Ken recommends.

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Technorati Rank: Is It Just Me?

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Posted by Stowe Boyd

So I was visiting Technorati to induce the system to spider my recent posts -- some tags were not showing up there for stories written in the past few days -- and I saw this...

t1559.jpeg

... which is interesting, since that last time I looked, like last week, Get Real's rank was around 3,400. That's quite a jump, which makes me think that Technorati had been so backed up that Get Real's rank might not have been recalculated in some time. My goal, now, for 2005 is to see Get Real in the top 1000 at Technorati.

I wish Technorati would provide the actual date of the last update. The implication is that it is ten seconds old, computed at the time of the query, which is obviously not true. And while they're at it, I would like then to exploit their own tagging system better. For example, I would like to find all links to Get Real that point to pieces that are tagged "social+architecture" or the like.

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September 27, 2005

Seth Godin and Squidoo

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Posted by Stowe Boyd

Seth Godin has announced his new company, Squidoo, where he is apparently taking on the title of "Original Squid." He says it's the biggest thing he's ever done, so it must be pretty big.

squidoo.jpeg

Apparently building a product using Ajax, which he is demoing next month at eComXpo.

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September 26, 2005

Phil Wolff Posts Picture Of Skype Roadmap

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Posted by Stowe Boyd

Phil Wolf of Skype Journal posted
a picture of the Skype Product Roadmap that was shown to him and various independent software developers. The thing is interesting in a way, but the flap that followed -- where various Skype folks are howling about NDAs, broken trust, and so on -- is much more interesting.


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Mena Trott's Mom Is A DEMOGod

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Posted by Stowe Boyd

Mena Trott writes about the unveiling of a next generation blogging solution that builds on the legacy of Typepad and LiveJournal, called Comet. Her mom helped in the demo at DEMO, and was awarded the coveted DEMOGod status. The demo was structured around answering the concerns that a person like her mom might have with regard to posting in a public blog:

[from Six Apart - Mena's Corner: Mena Trott's Mom]

We went through all her concerns and showed how “Comet” addresses them. First, she does have things to say — she emails me and calls me constantly. If she was just to write about the family, she’d have more than enough content. But if she was to write about the family, she’d feel uncomfortable about anyone being able to read it. Therefore, we’ve provided privacy options that let only certain groups read your content. Not only that, but we provide views from the groups she has set up in dynamically driven pages that can be organized by keywords and topics. And finally, we’ve built in aggregation in both the application and the “published” pages.

We’ve taken the stuff we’ve learned from the community features of LiveJournal and mixed them with the publishing features of Movable Type and TypePad. And we’ve made it extremely media-rich. Adding photos, audio, books and music reviews, etc... is as easy as dragging and dropping files into your posting screen.

Sounds like Comet is an attempt to answer the 'pulling together the threads' issue I have been writing about; but I think the reality is that no one vendor will really manage the creation of all the threads. Folks like Typepad will have to deal with an explosion of media types, and new, specialized forms of bloggish expression: music reviews here, movies reviews there, food posts, over yonder, vlogs somewhere else. It will be interesting to see how a horizontal blog technology, like SixApart's, fares in the fragmented and federated world that is coming.

I foresee increasing interest in specialized bloggish tools -- like Last.fm's Journal for music reviews, and Flickr for photos -- and some sort of personalized aggregation tool -- a la Netvibes -- to render a complete picture of people's many streams. Will there be a place for general purpose blogging tools, at all?

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September 23, 2005

Ray Ozzie and The Regrooving of Microsoft

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Posted by Stowe Boyd

Microsoft is reorganizing seven divisions into three, which is being widely considered as the company preparing itself for the next war, since the battle for the desktop (as in operating system) is long over, and the next battle is looming.. Erick Schonfeld argues that is may be Ozzie Time:

Perhaps the biggest shift, though, comes with the announced retirement of Windows chief Jim Allchin (who will continue as co-president, with Johnson, of Platform Products and Services until Windows Vista ships later next year), and the rise of Ray Ozzie as chief technical officer for all three divisions. Allchin was always the biggest champion of Windows and, thus, PC-centric software. Ozzie is tasked with helping Microsoft shift to more of a Web-based software-as-a-service strategy.

Waiting five years between major revisions of Windows threatens to put Microsoft at a competitive disadvantage when Web-based software companies like Google and Salesforce.com can upgrade their software and add new features on a monthly, weekly, or even daily basis. If Ozzie can figure out a way to combine the power of Microsoft's PC-based applications (Windows and Office) with the flexibility and network effects of its Web-based applications (MSN), he can help Microsoft maintain its industry status as biggest dog on the porch.

Well, good luck to him. Groove never became anything more than a niche application, but it was out there *way* in advance of the new explosion in web applications. He may be the right guy at the right time, but I think he will have his hands full with the wave of innovation going on out there in the weeds, and the entrenched competitors on every front: yes, Microsoft is fighting big competitors on everyfront. In search, online music, business collaboration products, handheld devices, and their cornerstone, PC operating systems and office apps.

A pointer from Om Malik led me to a piece from James Stoup on Micrososft's challenges:

Many years from now analysts will look back, draw a mark on a timeline and say, “Here it is, the beginning of the fall of Microsoft.” But don’t think for a second that MS is going to collapse in a week or two. Oh no, we couldn’t be so lucky, it’s going to take some time. You see, much like the Roman empire, MS is going to take a while to completely crumble. And even if they do fall there is no guarantee that they won’t pick themselves of up start over. Or, more likely, something different will arise from their ashes and a new company with an old name will start to compete in the market place.

But where will that mark be? When will historians peg the start of their fall? Personally, I feel it to be in about a year and a half into the future. When Longhorn comes out, and fails to be everything MS hoped it would be, that is where you can draw your line. That is where Microsoft had the chance to reassert their domination and instead they pissed their chances away. Longhorn is going to be a big disappointment to a lot of people. And when all of those people realize it’s time to upgrade, they might just look somewhere else.

I think the turning point goes back to Microsoft's inability to get people to upgrade to XP when it was first released. That was the first nail in the coffin.

But the coming Battle-Of-The-Stacks is really the war for everything: the entire application and communication stack. Microsoft has bet that they will win, everywhere, and invested strategic levels of their capital into that prospect. Can they survive is they lose any of the battlegrounds? Yes, Microsoft can survice if MSN loses to Google in search, and loses to Yahoo in online mail and instant messaging, and loses to Apple in music. But it can't survice if it loses some critical collection of these areas. If web-based app development based on open source (Linux + Java + MySQL + Apache) becomes the dominant base for future apps, and business collaboration and communication shifts to that platform instead of Microsoft's .Net and Office servers and applications, Microsoft is in deep yogurt. If Microsoft loses the battle for the living room -- the blackbox that connects PCs, game machines, and teleivisions together -- to Apple, or Sony, or any combination of other players, Microsoft would be gravely wounded. If iPod PDAs and phones become ubiquitous, then Microsoft's enormous investments in that sector implode. And so on. There are so many battlefields I don't know why the pundits think Microsoft can do it all.

The most likely scenario to me is that Microsoft will lose one, two, or more of these battles, and will then be a much diminished player: perhaps dominant in games, but not in cell phones; perhaps strong behind the firewall for large business (like IBM of old), but nearly non-existant in small and medium business (their initial beachhead in business, once upon a time); maybe strong on desktops, but not on servers.

Its possible that one central battlefield will become clear, and Microsoft may be able to concentrate all their energies to winning it. But such a Waterloo could play against the Napoleon that Microsoft seems to have become. Aggressive and schooled in the competitive tactics that have brought justice departments the world over after them, they may look like the smart bet. But I see them fighting against dozens of strong and highly motivated competitors -- Cisco, Apple, Sony, IBM, and so on -- so I am betting against Microsoft. Or at least I am betting that Microsoft can't win everywhere, and unless they take drastic actions -- basically ceding the battle in some of these areas before losing strategic rescources along the way -- they may lose in areas that could be won, if they concentrated their resources and investments. But I am betting on hubris, momentum, and short-sightedness, so that Microsoft will have a few big losses, and the hope to conquer the world will lead to them losing most everything.

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September 22, 2005

Writely: The Future Of Collaborative Documents

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Posted by Stowe Boyd

At Emily Chang's eHub, I saw a link pointing to Writely. The basic concept of Writely is simple, and well-realized: a web-based repository of documents, each of which can be shared with other collaborators.

The documents themselves support various rich text elements, like styled text, tables, images, and so on. Every edit session is saved as a separate timestamped version, and you can open earlier versions, see what changes have been made by collaborators, and even revert to earlier versions. You can export the docs as RTF and Word formats. You can publish docs to make them accessible to specific users or to the public. Docs can be tagged, and each tag can then be used to select the corresponding subset of documents.

I encountered a small number of annoyances in the user interface -- the folks behind Writely didn't test on a Mac with Firefox, apparently -- so various elements that were highlighted wound up being impossible to see. They say they are working on a fix. Doesn't work at all on Safari. A "note" capability -- more or less a post-it that gets placed on the doc -- is in alpha, and really needs to be rejiggered to be more like a Word comment. I also can't get the RSS feed from my account to be accepted by NetVibes as valid. But otherwise the features form a great starting point for what is likely to become an instant success.

What I like about Writely is the web-centric model: the docs reside in the system, and (aside from the occasional exported doc) everything is off the desktop. The endless problems of passing docs around as email attachments are completely avoided. And the ability to push docs from a private, collaborative development to a published version for a larger group, and the then fully public. This is the usual lifecycle of many documents, like press releases, for example.

What is missing? I would like to be able to save comments with doc versions, so that collaborators could summarize changes. Other, more sophisticated capabilities -- like document templates, page headers and footers, and other page layout -- would really round out the document capabilities.

But I have switched over. I intend to use Writely aggressively -- partially to get away from the document clutter on my desktop, and partially to make all the Corante corporate docs I manage accessible to my partners.

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My Fragmented Online Life Needs Structure: Netvibes To The Rescue?

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Posted by Stowe Boyd

I have actively started using a bunch of specialized web apps that provide the means to publish writing or other information. For example, I wrote recently about the reasons why Last.fm's journal is a cool place to write about music: the integration with Last.fm's music database is really great. Likewise, the integation of 43Places' geographic database with posts there is equally cool. I anticipate that dozens more of these domain-specific solutions will be rolled out, similarly integrated with specialized domain-specific databases.

So, my online life has recently fragmented. For the past few years, I have divided my writing between Get Real and my personal blog, A Working Model, where I have been writing on topics like politics, karate, travel, and music. My rapid migration to these other services has led to me trying to duct tape things together in some way, using RSS feeds. Today, my A Working Model blog includes feeds rendered in the right margin from Get Real, 43Places, Last.fm, my del.icio.us bookmarks, and a travel schedule. But the contraption that I have created to make this work is rickety. I have been using Feeddigest to manage these feeds, for example, and for no reason that I can understand, sometimes javascript calls to the Feeddigest service time out.

Just as I was getting fed up with this mess, someone introduced me to Netvibes, which is a new Ajax web app, that attempts to provide a perhaps better MyWeb. The idea is a way to pull together your favorite RSS feeds -- like an RSS reader -- but a format more like a portal.

What I would like, though, is something different: to be able to define a Netvibes portal, pulling together all these threads of my online life, and publish it so that it is accessible to others. They don't support that yet, but I intend to start the begging and whining.

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September 17, 2005

RawSugar: Hierarchy Recapitulates Ontology

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Posted by Stowe Boyd

I noticed that David Weinberger had Many-to-Many: reviewed RawSugar, which is prompting me to add a few comments.

I spoke recently with the founder, Ofer Ben-Schachar, who suggests that we are going to drown in the flat tagspace that we are creating, and that one obvious solution is to create hierarchical aggregations of tags. He points out that we have grown used to this idea in e-commerce sites, where the class of "cameras" is broken into various makes, price ranges, or types.

I argued with him, suggesting that these domain schemas -- like the way discussions about wine naturally fall into vintage, region, country of origin, and grape -- are a general case, but that there is no way that a system like RawSugar, or a group of people, can develop such schemas for all sorts of things. Or to agree, in many cases, how these classifications work. Consider the difficulties in classifying music: what the hell do you say Broken Social Scene is? And most of the things that people fiddle around with on the web are not clearly about just one thing, or only linked to one schema.

He showed me an example of how RawSugar could provide a means to decomplexify a universe of discourse for one reasonably well-defined group: those interested in bicycling in the San Francisco area. He worked with several groups and developed a taxonomy for this universe of discourse, including tags and a hierarchical ordering of them, so that information about trails would be tagged consistently with "rides for kids," "gentle rides," "difficult rides," and so on.

My argument remains the same: I believe that that the approximation and fuzziness of tags is their true value: we don't have to be dead on, but over time, order emerges. I don't buy the idea that we need to have order imposed.

At the same time, there are hundreds, if not thousands of realms where clear-cut natural domain schemas exist: restaurants, wine, and many other examples come to mind. Even music -- leaving aside the fuzziness of music genres -- naturally has artists, labels, albums, tracks, and so on. So there may be a way that RawSugar can worm its way into the tagosphere, and provide value.

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Roland Tanglao is Raving About Flock

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Posted by Stowe Boyd

I'm not in the beta program (ahem!) yet but I would love to see what the Flockers are up to. Roland Tanglao is was raving about it back in August. An open source browser that lives and breathes social architecture.

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September 16, 2005

Mapstats

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Posted by Stowe Boyd

Mapstats is one of a bunch of Ajax web apps I found through Emily Chang's eHub (and I have more of them to talk about, coming soon, like Writely). Mapstats provides a website stats capability, and displays the last 25 visitors on a Googlemap.

mapstats.jpg

Very lightweight, easy to use, provides basic capabilities -- unique visitor count, page hits -- and plots that data on a graph. I love the map (go here to zoom in on where Get Real's visitors are from and what they are looking at).

I am truly amazed at the innovation that seems to be spinning out of the Ajax movement. Dozens of web apps are being conceived and spun out: people are having parties where the purpose is to dream up and then implement (in real-time) an app as a group activity. Wild stuff. There are a number of these apps that fall short (like NumSum, which I really wanted to use as a replacement for Excel, but it is too limited at the moment), but a larger and growing number of truly useful apps that have been spawned recently that are truly revolutionary, like Basecamp, and the new Last.fm release.

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September 15, 2005

Meebo: Web Based Instant Messaging Client

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Posted by Stowe Boyd

I saw that Om Malik mentioned a new web based (Ajax) instant messaging client called meebo. Pretty neat, if you need to login on some locked down machine or one that isn't yours. But I have the same heartburn with this as I do with the other multi-headed clients -- they only support the lowest common denominator -- 1:1 text messaging -- and so you have to throw away all the better stuff to use them.

And it doesn't support Jabber, so I can't use it for the whole world.

What I hope is that these guys read the Nerdvana series I wrote, and try implementing that.

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September 14, 2005

Gtalk Woes

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Posted by Stowe Boyd

So it wasn't just me.

[from Google Talk: Help Center]

Please note:
There are currently connection issues with the iChat client. We are aware of the problem and are working on it. Please expect a fix in the next few days. Thanks for your patience during our beta period.

[tags: ]

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September 12, 2005

Ballmer Wanted To "F***ing Bury" Eric Schmidt

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Posted by Stowe Boyd

In a story with few real surprises, Steve Ballmer is alledged to have thrown a chair across a room and shouted about wanting to "f***ing bury" Eric Schmidt, of Google, after yet another senior engineer quit the company to work at Google, according toBusiness Telegrapgh:

The issue of its [Microsoft's] competitive tactics is a hot one because only a week ago Ballmer was the subject of some embarrassing publicity that speaks of the depth of rivalry between Microsoft and Google, the internet search engine giant.

According to a sworn statement, Ballmer picked up a chair and threw it across the room when a former Microsoft engineer met him in November to discuss his intention to defect to Google.

Small wonder there were a few giggles in conference when Ballmer welcoming the competitive environment created by the open-source movement which gave birth to Linux, the free alternative operating system that nibbles at the edge of Microsoft's empires. So did he really throw a chair? He's clearly powerful enough. Ballmer insists: "I've never thrown a chair in my life."

So what about the colourful language? The engineer's affidavit alleges that Ballmer shouted: "F***ing Eric Schmidt [Google's chief executive] is a f***ing p****. I'm going to f***ing bury that guy. I have done it before, I will do it again. I'm going to f****ing kill Google."

Suddenly the body language is that of a chastened schoolboy. In the morning session, Ballmer was making points about Microsoft's persistence and tenacity at maximum decibels ("If we didn't get it right we'd keep working it and working it and working it") while punching the air.

That animation has gone now: "Did I want to keep that fellow at the company? Yes. Did I say I wanted to compete with Google? I don't know what words . . . Did he write down the exact words? I don't know. By and large I made a commitment nine years ago that I was not going to curse. I know I've had one or two transgressions in nine years, but I made that commitment to myself. Is that one of them? I don't recall."

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September 09, 2005

Last.fm: Web Service Beta

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Posted by Stowe Boyd

Felix Miller of Audioscrobbler and Last.fm emailed me today, letting me know about the beta availability of web services accessing various things, such as the RSS feed from Last.fm Journals.

If your user name at Last.fm is "stoweboyd" (and mine is, your Journal's RSS feed is http://ws.audioscrobbler.com/1.0/user/stoweboyd/journals.rss, although it doesn't appear anywhere on the Journal pages, or the user profile info, yet.

Other information, like recently played tracks are also accessible, in various formats. Here's my recent journal entries (formatted by Feeddigest):

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September 07, 2005

Mercora and LA Music Awards

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Posted by Stowe Boyd

Mercora announced a swarm approach to getting an artist or group sent to the LA Music Awards. They will aggregate the choice of listeners... (Windows users only at the moment)... using the Mercora IM Radio application.

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Gather.com - Social Networking For Public Radio Listeners

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Posted by Stowe Boyd

"It's not what you know, it's who you know." That maxim is probably at work in the recent investment of Minnesota's "largest public radio network" in Gather.com, a social networking service targeting public radio listeners. The service, to be launched in December, is meant to be a clone of the socially architected hit, MySpace:

Deborah Caulfield Rybak, Star Tribune
[from MPR parent invests in networking website]

However, Gather may be different. MySpace caters to teens and young adults and has been described as having the personality of a teenager's poster-papered, music-filled bedroom. Gather, designed for public radio's older, more sober audience, might more resemble the parents' book-lined study.

Well, we'll see. Do you really want to network with people because they listen to the same radio shows as you?

MySpace benefitted from stumbling across a real-world community with unmet needs: indie musicians and their fans. While I am an advocate for social architecture -- in fact, I believe that all ecommerce will be socialized in the future -- that doesn't mean that every marketer's segment, like public radio listeners -- are in fact a community. It's just as likely that they are a collection of unintegrated groups. My hunch is that this is a hammer looking for a nail, but I am willing to be surprised.

[pointer from PaidContent]

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September 06, 2005

Technorati Blog Finder: Another Attention Inroad

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Posted by Stowe Boyd

The folks at Technorati have introduced a new service into their mix, the Technorati Blog Finder, which is intended to help people find authoritative blogs on various topics.

Hold on a minute... isn't that what Technorati was already doing? Well, sort of. But existing services from Technorati aren't based on a persistent profile of blogs. Search just finds recent posts that include a given search term, and the Tags service finds recent posts that are tagged with the search term. The point of the Blogs service is to find blogs that are tagged -- using a different tag syntax -- as matching the search term. This is intended to be a tag-based declaration of the topics that the blog touches upon.

technoratiblogs.jpg

The Blogs service using the same algorithm for authority used to order results in Search and Tags services. In the graphic above, I searched for blogs tagged with "social media". Note the ad real estate all around.

First of all, I feel that this is a much more useful tool -- right off the bat -- than the monolithic Technorati 100 list, the Feedster 500 list, or any other all encompassing list. Finding the top 10 blogs on "social media" -- if that's what you are researching -- is much more helpful than looping through the top 100 blogs and hoping that the two lists overlap somewhere.

What I don't understand is why Technorati can't distill these lists out of Search and Tags -- why do we have to have yet another form of tag, and yet another sort of declaration?

In this case, I had to create a series of tags, like this --

<a href="technorati.com/blogs/social+media" rel="tag">social+media</a>

-- and place it somewhere on the blog that is accessible to Technorati: in my case, on the bottom of the right margin.

Still, a useful service, so long as the Technorati servers can keep up with demand -- which apparently they cannot. When I clicked this morning on Mary Hodder's Napsterization "412 links from 295 sites" to see who had been linking to her recently, I got the now-usual Technorati runaround: "Sorry, we couldn't complete your search because we're experiencing a high volume of requests right now. Please try again in a minute or add this search to your watchlist to track conversation."

I like the fact that the authority ranking emerges from the social gestures of many other people, but I would like to concoct a way for that to reside locally -- at each blog -- the way that comments and trackbacks do, now. It's great to be able to assert "this blog is about X, Y, and Z" in some way that allows people to find what they are looking for, but I remain concerned that all the raw data is contained within databases owned and operated by aggregators, such as Technorati. On the whole, though, I like the idea of being able to declare these assertions, and this service (if Technorati can ever solve its server load issues) looks very useful for the blogosphere.

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Lee Holz On Subway Wanker

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Posted by Stowe Boyd

I spoke with Lee Holz of the LA Times last week, and he wrote a story -- Camera Phones Give Flashers Unexpected Exposure -- about the Thao Nguyen subway wanker. Good summary of the whole affair to date. [tags: , , ], , ,

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ClustrMaps: Update

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Posted by Stowe Boyd

I have been using the ClustrMaps application for just over a month, and I find that the distribution of readership for Get Real (see here) fascinating. I guess I expect to see North America and Europe -- because I personally know readers there -- but seeing the traces of people from Africa, Asia, and South America always surprises me, and reminds me what a global village we are part of. I am also amazed at what I think must be a local spike -- 60K+ readers since 24 August.

[tags: ]

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September 04, 2005

Feedburner Stats/Mint

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Posted by Stowe Boyd

I got the chance to see what the Feedburner pro account yeilds in the way of stats. I am happy to see that Get Real's RSS subscriptions are growing, slowly, now about 612. But perhaps more interesting is finding out exactly what people are reading, and clicking through to.

feedburner.jpg

It is no surprise that recent posts on Google Talk take top honors, but the level of interest around the Podcast Hotel mess was surprising. I would have imagined that longer, in depth posts -- like the one on Jeteye -- would be more widely read, but I don't know exactly what the thinking process is. Over time, I am looking to gaining a better understanding of reader behavior from monitoring the Feedburner stats.

I also learned about the beta of Mint -- a new blog stat tool -- that is ongoing. Sounds like a very interesting project:

Mike Davidson
Repeat referrers — the single most useful web stat

As a previous user of both Shortstat and Refer 2.0, I get great value from perusing my list of referring URLs. For the uninitiated, this is a list of all the URLs on the web which people are clicking on to get to your site. Did MSNBC just link to a blog post of yours? Bam, it’s in the referrer list. Is Metafilter sending over morons to your latest iPod contest only to have them suggest “Google.com” as a potential “greatest site you’ve never seen”? It’s in the referrer list. Or is some 16 year old kid spouting off about something he knows nothing about and then referencing you as an example? Again, it’s in the referrer list.

Anyone who can hook me up with access to the beta? Anyone know Mint's developer, Shaun Inman?

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August 31, 2005

Tom Coates on Socializing Radio

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Posted by Stowe Boyd

Tom Coates at Plasticbag.org has a great post describing how the BBC are "reinventing" radio. In a nutshell, the idea is to let people "bookmark" (timestamp, in fact) music using SMS on their cell phones as they hear it on the radio, perhaps adding tags to the bookmark, and subsequently login to a website to rate it.

The best way to describe it is to start off with some Principles for Effective Social Software that we developed as a result of working on the project. I'm not going to pretend that they cover everything, but they've proven very useful for us. We believe that for a piece of Social Software to be useful:
  • Every individual should derive value from their contributions
  • Every contribution should provide value to their peers as well
  • The site or organisation that hosts the service should be able to derive value from the aggregate of the data and should be able to expose that value back to individuals

So this is how it works. Phonetags is about bookmarking songs you hear on the radio using your mobile phone. The way you use it is very simple. If you're listening to a radio network (initially BBC 6 Music) and you hear a song you'd like to make a note of, you pull out your mobile phone, type an 'X' into an SMS (remember: X marks the song) and send the text to a BBC short-code. Later when you come to the site, you type in your mobile number into the search box to see a list of all the songs that you've bookmarked...

Tom provides great screenshots, and discusses operational tags, which he calls "magic tags" (a term that I hope does not catch on), which *do something* as opposed to being just an assertion. For example, "*four" represents assigning the value of four stars to the tagged song in your personal profile, not just associating it with other songs tagged "*four."

Note: this is much like the example I outlined in Open Tags: Made For A Distributed World, where I denote a restaurant as being "4 out of 5". Because I was making an argument for an open tagging system -- one in which the author does not know what hypothetical or real taggregator services might be taking advantage of the tags at some point in the future, the "4 out of 5" model of rating is better, since it does not presume what the the rating scale is:

I believe, in the long run, the services will have to become smart enough to look at the tags and decide whether an entry is relevant. A restaurant review service like the idealized Dinnerbuzz could simply look for the "restaurant" tag, and rely on elements from the restaurant review domain -- cities, states, cuisines, "4 out of 5", and the like -- as markers. It might be smart enough to ignore the other tags -- "Cohiba Churchill" and "Gruet" for example -- that other services might pick up on.

In the case where a service has a 10 point ot 100 point scale, the "4 out of 5" can be normalized, where "*four" is hanging in space. The BBC system is yet another fascinating example of a closed tagging model for music -- like Last.fm -- and so "*four" is only meaningful there, where you know its a five star scale.

In the long run, the BBC project is a glimpse into the future of a socialized model of radio participation, leveraging cell phone mobility (don't tag music while driving, folks!). But, although Tom offers Priciples of Effective Social Software, he and the BBC are not dealing with the issue of who owns the metadata.

Tom Coates
We're getting in incredible metadata on music that we simply didn't have before - metadata and descriptive (emotive!) keywords that we can analyse and chop up and use as the basis for all kinds of other navigational systems. This is metadata that is often sorely lacking and could help us enormously in the future.

Yeah, well... except the metadata should be understood to be the property of the listeners, perhaps made open to the BBC, but actually should be held in trust. There is going to be a tug-of-war between media companies at their "audiences" which increasingly are going to become active participants in the crafting of media experience. As user's attention and social gestures increasingly form the social architecture that forms media experience users will want to control -- to own -- the elements of their social profiles that contribute to the greater good.

Tom makes the case as to why BBC and other media firms will want to tap into the social aquifer, the wellsprings of this future experience, but they don't really make the case for us handing over all that information to the BBC. I agree that radio needs to be reinvented, to be socialized (a la the personal radio station at Last.fm), but this is not that.

As the first comment states at Tom's post:

What do i get again? :) Sorry to be obtuse, but as a user what's the benefit to me? [posted by Stewart at August 30, 2005 01:05 AM]

In the final analysis, I agree that radio will need to be socialized, but I am not sure that a broadcast medium like conventional radio can make that jump. Certainly, the BBC or other broadcast media would like us to provide all those tags and ratings, but why would we hand over all that metadata to them, since it may not actually change our personal experience of the radio a bit? They can't fracture the broadcast into a gazillion streams, with those tagged "downtempo" finding their way to me. It just provides a "tagalicious" means for the BBC to profile their market, as opposed to a way to have a many-to-many communication setup.

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August 29, 2005

Last.fm Upgrade: stoweboyd Radio Station Now Live

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Posted by Stowe Boyd

I have upgraded my Last.fm account (last discussed here), so that various extended options are available for me, and you, to play with.

lastfmradio.jpeg

The baseline account includes the new journal -- blog -- posting capability, that I discussed last week. But now I have enabled the personal radio station capability, so you can tune into an Internet radio station playing what I listen to: lastfm://user/stoweboyd/personal. Note that this requires downloading the Last.fm player.

By the way, the folks at Last.fm tell me that RSS feeds are only a few weeks away. That means I will be able to pull my last.fm musings and other info and use them to paper the walls at other blogs. Nice!

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August 28, 2005

New Last.fm: Social Architecture Drives Music Experience

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Posted by Stowe Boyd

I finally had a chance to dig deeply into the new, dramatically enhanced Last.fm over the weekend. Jumping past the superficial -- the much improved user interface, and various software glitches of the past -- this version of Last.fm is almost a perfect example of what I have been preaching about social architecture:

  1. People Are The Living, Breathing, Beating Heart Of The Universe -- the social elements of social applications are central, and the domain elements (in this case music) come second.
  2. Artifacts Bind Us Together and Define Us -- the social "gestures" that we leave behind in our online searching -- comments, ratings, tags, and so on -- weaves the fabric that binds us together, and through which we make sense of the world.
  3. Social Interaction Is Bottom Up, And So Is Everything Else -- successful social applications -- like Last.fm -- work because their orientation is bottom-up throughout. People's fuzzy tags, group formation, and music preferences drive the overall experience, not a single, centralized taxonomy and unified top ten hit parade model. (Big aside: exactly what is lacking in all the current top 100 or 500 blog lists, by the way.)
  4. Social Stuff Absorbs and Trumps Domain Stuff -- it is our collective perceptions of and enjoyment of music that animates the endless catalog of artists, albums, and tracks that form the natural domain model of recorded music. It is through social interaction that we can learn something about a new artist, or new music by an old favorite. We are not on our own, wandering through the stacks: our view of the world of music, in this case, is shaped and informed by others.

The New Last.fm

The core coolness of Last.fm -- the automatic creation of a personal, virtual neighborhood of people with shared musical tastes, whose musical libraries you can browse, all based on a plug-in that pulls the sequence of tracks played from your iTunes -- is still central in the new Last.fm. But this has been extended in some very important ways:

Tagging -- Last.fm now includes a generalized tagging capability, so as you roam through the library of music -- your own and others -- you can attach arbitrary tags to artists, albums, and tracks. Given a tag, like jazzy, you can find music that others consider jazzy.

jazzy500.jpg

Many Flavors of Radio -- Last.fm formerly supported a variety of radio selections -- you could listen to a Stowe Boyd radio station, based on my favorites -- but now this has been extended in a variety of ways. One option, is to listen to music sharing a given tag: tag radio.

tagradio.jpeg

Blogging -- Last.fm now includes a well-integrated blogging capability, which provides basic blogging, but really tight integration with the natural schema of recorded music. When you want to make a post that references a specific artist, album, or track, the blog tool supports a/ checking that the thing referred to actually exists, or that you spelled it correctly, and b/ automatically creates the cross references in the social artifacts database.

lastfmblog.jpeg

Here, I have created a blog entry talking about the band Lali Puna, and specific tracks and albums they've made.

Later on, after this is posted, someone looking at the core artist information about Lali Puna will see that I have written about them.

lefthanded.jpeg

In this way, Last.fm will support a rich, socialized experience for its users, with personal observations, listening behavior, tags, and implicit and explicit relationships with friends and those with similar musical tastes. These social elements are clearly the foreground for any serious user, after a short period of involvement. Those who wish to search through the natural, domain information can certainly do so, but that will rapidly lead the searcher to the social information: what people are writing about and thinking about the bands, music, and tracks that make up the shared space that defines Last.fm discourse.

Close

There is no doubt in my mind that Last.fm has all the lineaments of success as an advanced example of social architecture. Whether they will be a business success is a function of other factors. Clearly, the company has shifted its business model: it is trying to make money. They have partitioned a number of features -- like broadcasting a personalized radio station -- into an "upgraded" account, which costs $3/month.

And they have adopted the key mechanism of making money on social applications: integrated ecommerce. Anyone interested in Lali Puna, after reading my review, is offered the option to buy the album. However, this is only loosely coupled at the moment: you leave the context of Last.fm for the actual transaction. I feel that this will be replaced in the future by a much more integrated buying experience.

Also, aside from the status of being "upgraded", Last.fm hasn't pushed ahead into the notion of digital reputation. I can only imagine that, as soon as people start creating tags, blog posts, and comments, reputation will soon follow. Then we will see a closure in the authority and authenticity aspects of social relations.

There are some other niddling details, that I trust they will remedy quickly, like lack of RSS feed from the Last.fm blogs, and other content aggregation areas. I would like to know whenever my pal Gary Turner posts on his Last.fm blog, or when anyone posts something about Lali Puna, or whenever someone posts on the "downtempo" tag. I bet that will be coming soon.

All in all, this is a textbook example of the idea I had in mind when I posted the Starting From Scratch: Social Design Is Hard piece. Once they have built those missing bits, I have the in-depth case study I need for a comprehensive seminar on social architecture: coming soon, I hope!

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Sousveillance Flare-Up: Subway Wanker Cellpixed

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Posted by Stowe Boyd

A Flickr user, "friendly_chic407", posted a cell pic of a guy exposing himself on a NY subway car (see pervert081805 on Flickr - Photo Sharing! -- beware: shows his penis), and the story was picked up by Boing Boing, and then hit the papers.

The story could be just another day in the life, since life in the metropolis is full of annoying bullshit like this, but find the outpouring of emotions in the comments at the Flickr post amazing: ranging from outright skeptisicm of the validity of the picture, to those actively promoting this sort of odd (if not sick) sexual behavior, to feminist-tinged support for friendly_chic, to those clamoring for mob violence if and when the prep is ever found.

One of the real social impacts of sousveillance -- when we, as individuals, are actively monitoring what is going on around us -- is pushback: those who stand up will be smacked down. I am not taking a side on this specific case -- I don't have the chops to determine if the photo is real or not, or whether friendly_girl is just another victim of the insane crap going on or some sort of attention-starved phoney -- but I know that even if she is just a plain vanilla victim, all of these cultural archetypes will be dragged out of mothballs immediately. All the litany will be mustered -- "she must have sent the wrong signals", "she's a lesbian", "how do we know that it's not faked", and so on -- attempting to discredit the person making the claim.

[Update: In a New York Daily News story, friendly_chick reveals herself to be Thao Nguyen, a 22 year-old New Yorker, who said "I saw him massaging himself and then he unzipped and pulled it out. I thought, 'I can't believe he's doing this in the middle of the day!' " -- but it really wouldn't make a difference if it was after midnight, would it?]

[Update: The perp may have been found.]

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August 24, 2005

Jeteye: Search As Shared Space

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Posted by Stowe Boyd

I got the chance to demo a new take on search two weeks ago. Jeteye has released a solution that actually makes search results persistent shared spaces, called Jetpaks. Jetpaks are hosted by the company, and can be shared with the world or with a specific group of people.

When you enter a search term into Jeteye, it uses any of various search engines (like Google, Yahoo, and so on), but also searches against Jetpaks that you have access to. You can also create new Jetpaks based on these searches.

jetpak450.jpg


New links, tags, and commentary can be added over time by people with access to the Jetpak. So we can imagine -- given a bit more sophistication in the sorts of elements that can be added -- that a Jetpak can be a shared space, one element in distributed collaboration.

People can be 'invited' to the Jetpak via an integrated email invitation approach. Public access seems to also be implemented via simple URLs, as well as searching across public Jetpaks. Try searching for "stoweboyd" and you'll find several Jetpaks that Jeteye folks and I have created while fiddling with the technology.

Jeteye represents the fusion of search and bookmarking, providing a single toolset for adding links to existing Jetpaks (a browser plugin) as well as a search capability (albeit piggybacked on the other search engines) to find new stuff. This fusion is inevitable -- which is why Technorati, del.icio.us, and other search-related applications will be sucked up by search engine companies. Likely end game for Jeteye, too, I expect.

In practice, I have encountered the usual beta glitches, and barriers to practical use. For example, I created a jetpak just for sharing with a small group of colleagues, and I wanted to include a link to a Basecamp project. Basecamp encodes URLs with 'https' -- secure HTTP -- and Jeteye barfed on the link. But even if it hadn't, Jeteye would need to then store the login and password for the Basecamp instance, for this to work. A likely scenario for effective sharing, but a snag at the moment. Also, I have trouble updating existing Jetpaks -- little things like editing tags -- and while it may be operator editor ("read the manual, dummy") the user interface is not all that intuitive at times.

Interesting to bump into technology that is directly implementing metaphors I have been using, like "tags define a shared space". Here, the metaphor is search as a shared space. In practice, we very commonly tell people to look something up on Google, then to do something once found. Now, we can collate a single web location with commentary, or collate a number of unintegrated bits of information together into a portfolio or dossier.

Once some more capabilities are added and the rough edges are smoothed off, Jeteye could potentially represent a radical alternative to conventional notions of collaboration. I could use a collection of very specialized tools for various things -- calendars here, spreadsheets here, project blog there -- and collate these along with web links, comments, and the like. Jeteye could become a meta-collaborative tool, sitting above more specialized systems, pulling the bits and pieces together, and creating a context for sharing those bits. Very cool stuff.

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More on Google Talk

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Posted by Stowe Boyd

I have played with Google Talk a bit more, since first getting onto it yesterday, including downloading the PC native client on Virtual PC. Given my laptop set-up today -- no head mike, not even my iSight -- on the road, working out of hotel room, it's hard to judge sound quality on the push-to-talk feature, but it is clear that this is meant to be a direct competitor of Skype, the upstart that has roiled the instant messaging world with its meteoric growth in the past year.

I was also surprised that Talk is not integrated into Google Desktop, at least not on the current released version. This is the future, however. The plug-in architecture they've developed should make that a snap. A little more ambitious to tightly integrate instant messsaging -- presence, for example -- into other apps, like gmail. And that would make the gmail solution competitive on the enterprise front with Microsoft and IBM offerings, although they do need to create a small client for offline email. management.

What about Talk capabilities integrated into Orkut, and Blogger? Many, many integration opportunities. Nerdvana is on the way?

Obviously, I expect to see video in Talk before you can catch a breath.

I am unhappy that Google has opted to not roll out a Google Desktop app for Mac , but at least with the iChat Jabber integration, I can ride the Google Talk wave a little. I hope the Apple and Google folks figure out how to make the cross-talk work... hey, wait. It might be working already, and I just don't know. more to follow.

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August 23, 2005

Google Talk

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Posted by Stowe Boyd

Since others are buzzing about the new Google instant messaging service ahead of tomorrow's planned release (like Om Malik and Niall Kennedy (who has created a how to)), I thought I would state that, yes, it is running the XMPP protocol (that is to say the Jabber protocol). I have tested it with iChat's Jabber capability. Anyone want to test, I am stowe.boyd@gmail.com on the talk.google.com server.

I have been predicting (begging?) for years that Google would come out with an instant messaging system -- although I had presumed it would be based on the Picasa Hello client they already own -- but jumping to Jabber is a really smart move. It sticks a thumb in the eye of AIM, MSN, and Yahoo -- the three market leaders with various closed networks. And it could represent exactly the sort of market destabilization necessary to end the stupid and painful fragmented world that those three have bequeathed us. I am going to get all my contacts to switch to Google Talk as soon as I can.

I have to presume they have embedded Talk functionality for the new Google Desktop tomorrow. I wonder how Nerdvana-like it is?

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Microsoft, Google and Skype... Oh My!

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Posted by David Coleman

Although they are slugging it out in the "search" arena right now, the fight is spilling over into collaboration! Tomorrow Google will be announcing the Beta of Google Desktop 2, which takes search a bit further by recording what your interests are and having an intelligent agent that presents you with web pages, blogs, news stories, etc. that it thinks you might be interested in. This new version will have a sidebar for: e-mail, RSS, Atom news, weather, stocks, etc., a scratchpad, quick find, and integration into the Outlook toolbar. It will also extend the number of file types it can search so in can look in MSN Messenger Chats as well as networked file drives

I have always said where you have content you have interaction (collaboration).
Google, Yahoo, AOL, and Micorosoft are now set to duke it out in the IM arena. This new Google Talk application should be using both text and voice and will put Google directly in competition with Skype (as well as Microsoft and others who are going after Skypes 40 million users).

Other bloggers (Om Malik, http://gigaom.com) believe that Google is using the Jabber open-source IM engine, which would allow Google users to connect to other IM systems that currently work with Jabber (including: AOL, iChat, ICQ). At the same time Microsoft, Yahoo and AOL are all upgrading their IM systems to add VoIP features.

Google is rumored to be thinking about another $4B stock offering to help fuel this fight. It is my contention that Google should just use some of that money to buy Skype and put them in a much better place in the race against Microsoft and would add many millions of users to the cause!

What do you think about all of this?

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August 22, 2005

Projity Offers Java-Based Microsoft Project Alternative

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Posted by David Coleman

It had to happen sooner or later… although Microsoft Project has 70+% of the market, someone had to make a Java-based version of MS Project. Well Marc O’Brien, who has had about 20 years in the project management space, and is now the CEO of Projity (Foster City) has not only done a completley new Project Management (PM) tool in Java, but has taken it a step further.

If you are familiar with the offerings from MS Project, the Standard version has fewer features and it is generally the MS Project Professional that is used a lot. Called “Project-On-Demand (POD)” this new tool will initially be offered in October as a service with a starting price tentatively set at only $39.99/month/user. Wisley, O’Brien is focused on SMBs and not the Fortune 1000, which is a better market for hosted tools anyway.

Underneath the covers POD uses Postgres, but is DB independent, as well as browser independent (just have to have a JVM running), and the demo we had was in Firefox.

Marc has known me for a long time, since back in the days when he was CEO of WebProject (which got sold about 5 years ago), and know’s of my interest in how teams can use this type of PM tool (what we call DPM – distributed project management) tools. He has promised that there will be additional collaborative functionality added to this tool by year end, so stay tuned!

In the mean time POD had very impressive PM functionality and could even do WBS (work breakdown structures) and RBS (resource breakdown structures), which MS Project can’t do directly at this point (you have to go into Visio to do this). POD can even do sophisticated earned value analysis (Cost Performance Index, and Schedule performance Index) as well as the basic functions of importing and exporting MS Project files without inserting additional errors.

In the spirit of “he who has the most connections wins!” POD, with its open architecture, is integrating with a number of On-Demand solutions, and through XML are integrating with a number or ERP vendors like Intacct. But the overall philosophy and goals for development were: to make a replacement for MS Project that ran in Java; was Hosted (monthly subscription model); was available on every OS/browser; decreased some of the complexity inherent in MS Project; and was inexpensive enough so that it was a “no brainer” to try and quickly buy such an application.

Marc and his company have been in stealth mode for the last 2.5 years with teams in France and India helping to develop the prodigious functionality of the product, which should be familiar enough to anyone who has used MS Project. So familiar in fact, that no cross training is needed. Marc claims that it just takes an hour to get it up and running and most of that time is a project manager or administrator creating groups and permissions. It is worth checking out if your company is not already indentured to Microsoft at: www.projity.com, although the web site does not say all that much, more will be revealed in the next few weeks.

What do you think about a Java-based alternative to MS Project?

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August 19, 2005

Technorati introduces multiple tag search

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Posted by Arieanna Foley

Niall Kennedy broke the news this morning of a new Technorati feature: multiple tag search.

You can now search Technorati for multiple tags! Just separate each tag with the word "OR" to add an posts tagged with your specified tag to your search results.

Multiple tags are a great way to follow your favorite topics while accounting for the variety of methods people tag their posts. A tag search for college OR university displays the latest posts indexed by Technorati tagged with either "college" or "university." You could also mix tags in an area of interest such as tracking the mobile gaming industry through a tag search for PSP OR GameBoy.

Well, this is a good step forward. However, if we're talking boolean searches here, how about "and" - that's where the power is. Specificity. Have you ever tackled a very broad word such as "coffee" or "blogging" - watch out. Others echo this statement.

What we need is that way to dig into the results easily and quickly. Using a boolean search with "and" is one way - using a tag cloud refining technique is another. Each page can have its cloud of words often used in pairing with that tag - and then you dig down, each time to a narrower topic since the tags are all considered together, not separately.

Via Social Software Weblog Tags: , ,

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InterComm 1.3 collaboration tool gets a failing grade

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Posted by Arieanna Foley

Review on Macworld is less than glowing for InterComm 1.3 by Five Across. Touted as collaboration tool replete with IM, file sharing and integrated RSS reading, very few of the features performed well or correctly. Read the review here. Technorati Tags: , ,

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August 18, 2005

ClustrMaps: The Return Of The Readers

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Posted by Stowe Boyd

You may have noticed that I have a new map over in the upper left corner, a ClustrMap, that displays where Get Real readers are located (go here for the larger version). This is an evolution of the earlier HitMaps service that I had tried last year. I really don't understand the way that ClustrMaps determines the update frequency for various levels of users, so perhaps I can get Marc to clarify that when he returns from summer vacation.

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August 17, 2005

EMC Documentum To Add Instant Messaging Integration To eRoom 7.3

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Posted by Stowe Boyd

In a long-overdue move, EMC Documentum has announced integration of existing instant messaging solutions into eRoom 7.3. The firm is moving to counter the instant messaging lead that its competitors -- IBM, Microsoft, and Oracle -- have in the enterprise collaboration space. I'm interested in seeing how the integration is managed.

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August 12, 2005

Microsoft gets $7 million from spammer

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Posted by Arieanna Foley

Scott Richter, a man accused of being one of the world's top spammers has agreed to pay $7 million to Microsoft. After paying legal bills and dedicating $1 million to computer access for the poor in NY, Microsoft aims to reinvest the other $5 million in combatting further spam and to help address computer-related crimes with worldwide governments. Interesting to see that spammers are actually paying the price for what they do. Via Messaging Pipeline

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August 10, 2005

Google News - now with RSS feeds

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Posted by Arieanna Foley

Google news has opened the door to syndicate results. Each news page and news category contains a link for feeds in RSS or Atom. Keyword results are also now syndicated. With some restrictions, the feeds can also be incorporated into personal websites.

Google has chosen to use the generic term "feed" in their materials. I think this is a good move - although RSS has some strong roots, it really is not the only feed option. It's also, perhaps, a more mainstream-friendly term. The typical "orange" subscription button is not present, but perhaps we'll see it added in future.

I am especially happy about the keyword syndication and have been waiting for it. I subscribe to a whole ton of keywords/key phrases for the many blogs I write on. However, some topics are tricky, and searches of PubSub, Technorati and others often yields spam blogs (arg) or irrelevant content.

For example, a search for "coffee" on Technorati (search/tag) is something I'm very interested in for my coffee blog. On the search side, I get every comment made about having coffee in the morning or jumping off to a cafe. On the tag side, I get all the blogs I already subscribe to. So, nothing new. Nothing relevant. However, if we jump over to Google News now, the search yields some good stuff - some studies, news, press releases and market changes - all of which yield new fodder for my blog.

The downside: the feeds look like crap and there is no way to change it. Small summary only, including links to all "related" items. I agree the latter is great, so I don't get the same story a million times, but I really do like my full text. By restricting the format of the item as is done here, I don't think Google is realizing the true benefit to be had by disseminating the news in RSS/Atom format.

Here is what a single feed item looks like:

Picture 1

Via Steve Rubel and Blog Herald

Technorati Tags: , , , , ,

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August 09, 2005

MSN Filter - where do you stand?

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Posted by Arieanna Foley

Where do you stand on the MSN Filter debate? Pro or con? Here are some thoughts on what people think of MSN Filter.

For those who don't know, MSN Filter is a new network of blogs MSN has released to be the "inside scoop" of various topics - basically filtering "the best" of what other people have blogged about and, by the sheer size of MSN, giving those original bloggers their "15 minutes of Internet fame."

Pro:

Jason Calacanis - "Now, I’m thrilled MSN is in the game because at some point soon I’m sure they will make these Filter sites and/or Start.com the default homepage for tens of millions of MSN/IE users. Tens of millions of folks will reach our blogs via Microsoft’s RSS reader and meta-blogs. The alternative—which we are living with right now—is our blogs are no where to be found on the MSN, Yahoo, Google or AOL home pages. Having these big players move blogs to the top level will be huge for blogging."

Mike Sigers thinks that the speed and volume of the filter process will force some into writing original content, rather than being filters themselves - [note, I see this as perhaps being good for blogging]. "One more reason you need to set yourself up as the expert in your niche, with original, thought provoking, expert, educational comments."

Adam Sheppard (MSN) - The model is essentially Nanopublishing as originally championed by Nick Denton at Gawker Media and Weblogs Inc. Both great blog networks with their own audiences that they'll continue to be successful with... The people at MSN care about making a difference... With MSN Filter I hope to increase awareness of Blogs and give users a voice and forum to submit interesting content to our hired bloggers. This is something we want to learn from and evolve over time."

Steve Rubel - "It’s good content, it’s short, it has a lot of links and it is updated often. It is also very news driven and that’s a good idea to keep it current and interesting."

Con:

John Walkenbach - "So you read an article, and you want to make a comment. You see this: You must sign in using a Microsoft .NET Passport to publish a comment to this website. Get a clue, Microsoft."

Paul Scrivens (9Rules) talks about the lack of community in these new blogs. "It’s simply more of the same and how can the same be any exciting? ... I’m not saying that this isn’t a good business model, but I don’t think it’s a good social model. [bolding mine]

Darren Rowse - "My initial reaction to MSN Filter is that i’s pretty bland and boring - without too much personality. I think not naming the bloggers is a bad move... I guess MSN are wanting to concentrate more upon the content than the profile of their bloggers - the name ‘Filters’ I guess gives some indication of this."

Richard MacManus thinks that this move by MSN to invite in nameless bloggers to filter unoriginal content will spur on Yahoo or AOL to perhaps do it right and "inviting truly independent content creators into their fold."

----

I am probably more on this Con side of the fold. Although competitive pressure is a great plus coming from the big guns, past movements will show us that the big guys need to get it wrong for a bit before they figure it out. I think this is happening now. MSN has decided to "embrace blogging" for one reason or another, but instead hired a whole bunch of junior writers or editors to capture and spit out a high volume of information rather than taking the time to build meaningful relationships with bloggers, to hire good writers and community people to share knowledge and truly add value to the content.

There is nothing wrong with being a filter, so long as what is being aggregated and digested comes out with more value than when it goes in.

I am also equally concerned about the lack of open blogging guidelines. How do they filter? What is the selection process? How much Microsoft stuff will get slipped in? Why are they filtering comments? Why do you need a .NET password to post a comment? What's to the rumors of charging bloggers to submit content?

Funny aside - I did early on consider applying for the blogger jobs at Microsoft, but decided against it in the end. I had an inkling that 10 posts a day were not "quality posts" and that I would not enjoy it. Looking at what's been produced and the complete lack of profile being given the bloggers, I am quite glad I passed up the "opportunity."

What are your opinions of MSN Filter?

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Technorati 100: Inside And Outside The List

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Posted by Stowe Boyd

In a recent post, Jason Calacanis on The Blog 500, I suggested that Jason Calacanis was off base when he said that the Technorati 100 are selected -- unlike the rest of the index -- "based on the number of links for all time." Jason also asserts that the T 100 don't change over time.

I asked the nice folks over at Technorati to demystify all this:

[from Adam Hertz email]

Stowe,

We use the same authority calculation for Top 100 as we do elsewhere in our service: it is based on the the number of unique sources that are currently linking to the blog.

Let me know if you have more questions on this.

Best,
-A-

So it seems that the Technorati 100 is just the first one hundred of the total index, all of which are be recalculated on the same basis, and those 100 really do in fact have large numbers of inbound links from a large number of sources, and those links are "current" which in Technorati-speak means that those inbound links are on the front pages of the source blogs.

As I said, this makes most of what Jason is asking for in his Blog 500 post irrelevant, since Technorati is actually implementing pretty much what he says he wants. And I don't blame Jason for being confused about how this works: Technorati's innner workings seem to be a mystery to us all, no matter how critical Technorati has become.

I still maintain that this "hit parade" approach is less interesting than some long-term reputation model (as I outlined here and here). Bob Wyman at PubSub offers a bunch of useful insights on the pros and cons of using ageless links (like blogrolls, that change very slowly), here:

A "for-all-time" ranking system rewards people simply for having been blogging longer than others. It gives weight to seniority not quality. In a "for-all-time" system, a blog that accumulates 1,000 InLinks over the last five years is given the same rank as one that has generated 1,000 InLinks since it was first created 10 days ago. This just doesn't make sense. Imagine a blog that carried links to pictures of Janet Jackson's "wardrobe event" at the Superbowl and as a result gained 10's of thousands of InLinks in a matter of hours. Imagine also that that blogger hasn't had much to say since that event that anyone has found to be worthy of an InLink. Does it make sense that years later all those stale links should be lifting the rank of the now boring or even dormant blog over that of people blogging interesting content today? I don't think so. One important question that a ranking system should answer is: "What have you done for me lately?"...

Although the Technorati 100 is not based on a "for-all-time" system of weighting links, it is based on "ageless" links. I'm sure there are some uses for such ranking systems, but I must say that this attribute of the Technorati 100 is the one that contributes most to my failing to find it to be useful. Apparently, the Technorati system only considers links that are still visible on the blog when they scrape it. (Unlike PubSub, which is feed oriented, Technorati scapes blog pages...) However, they give to all such links an equal weighting in their ranking -- no matter how old they might be. What this means is that you can give your blog more say in the Technorati system simply by showing more history on your blog! Also, it means that if you abandon your blog, your links will continue indefinitely to have weight in the Technorati system. Given that a massive number of blogs are abandoned, any ranking system based on ageless link weights will have a persistent bias towards bloggers that used to be popular whether or not they are still popular.

PubSub does not provide a "for-all-time" ranking system nor do we base our LinkRanks on "ageless" links. As mentioned before, the Daily PubSub LinkRanks are computed using a window of only a couple weeks of LinkCounts data. Thus, very old InLinks have no impact on current Daily LinkRank. If a blog is abandoned, its influence on our rankings will rapidly disappear. We decay the value of more recent InLinks according to their age in somewhat the same way that we decay the value of multiple InLinks from a single site (see discussion above). What we do is give more value to an InLink created today than to one created yesterday and we give less value to a two day-old InLink, etc. until an InLink created a couple of weeks ago has no value to contribute to a blogs rank. The result is a much more accurate and current measure of a blog's current popularity, importance, impact, whatever...

As I suggested in a post yesterday, based on Mary Hodder's notion of taking control of the algorithms being used by services like Google, Technorati, and PubSub, I don't really want services like PubSub or Technorati just to grind away with their internalized algorithms, how ever well-motivated and rational: I want them to export the raw data in a structured format (to be determined what that is), so that we can determine what our own top 100 or 500 or 1000 blogs ought to be, based on the weighting that we place on the various factors. Since I believe that longtail reputation is more important than current number of links, I could put a higher weighting on that, and based on a candidate set of 100 or 1000 blogs, come up with an ordering based on my own recipe.

Even better, I could combine metrics derived from different services -- Technorati, PubSub, and the fictional Blognetter I outlined yesterday, for example -- in a spreadsheet, or even better, in a new meta-ranking service I envisioned called RankOut.

As these sorts of metrics become increasingly relevant, we need an open model to emerge. Jason's call for a different list of 500 A-listers is not the answer, and neither is the carefully tweaked algorithms buried within Technorati, BlogPulse, PubSub, or other services.

I am fine with Technorati and the others having their own closed algorithms, and offering the results up as one element of their value add. But I believe that this information -- the raw data they are amassing -- is not theirs: it is our data, it is the accumulation of our "gestures" -- our links, our trackbacks, our blogrolls, our tags, and so on -- and we have a right to ask these services to give us back the data that they have spidered from the Blogosphere, so that we can fiddle with it however we want to.

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August 08, 2005

Mary Hodder on The Paris Index, And Why RankOut Would Be Better

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Posted by Stowe Boyd

Mary Hodder's much awaited write-up of what we called The Paris Index while talking about it in Paris a few months ago is up at Napsterization.

Mary's thesis is that the mechanism that underlies the perception of value in the Blogosphere -- links -- is too limiting, on many levels:

[from Link Love Lost or How Social Gestures within Topic Groups are More Interesting Than Link Counts]

Currently, blogs are measured in systems like Technorati or ranked in PubSub by links or by number of subscribers to a feed in Feedster. In particular, these are the not very interesting, subtle or telling measures used to make indexes like the Technorati Top 100 or the PubSub 100 or the Feedster 100. In Particular, the Technorati Top 100 is based purely on inbound links. All of these lists tend to favor those who blog in more general, popular topic areas, and not those who are specialists in an area.

For many bloggers the relevant sphere of influence is not overall popularity, as those indexes express. It's influence and connection within a community. And the relevant measure of connection isn't the number of connections -- it's the depth and impact of those connections. This is about celebrating the niche, and measuring engagement over time.

Mary then suggests that we need an open source algorithm that establishes the weighting of a whole suite of alternative metrics: inbound links, numbers of comments, indirect mentions, 2nd generation links, and so on.

I was a participant in the discussions in Paris (after dinner, with Mary scribbling on a napkin that she has photographed in her post), but I have started to take a different tack to the same problem, perhaps because I have been madly fiddling with a collection of web services based applications as a means of managing the operations of Corante. That pastiche of tools has given me a different idea.

Instead of developing a single, open source, mega algorithm for determining blog value, how about developing a simple standard for publishing blog metrics so that individuals or groups could easily collate various sorts of interesting metrics about blogs into meta-indices?

For example, imagine that I were to create an online solution, let's call it Blognetter, that would discover the centrality of any given blog in the implicit social network that the blog is part of (this would be a very useful tool, by the way). Pointing Blognetter at Get Real would discover links from Get Real to Mary's, Doc's, and Ross' blogs, and vice versa. Using various parameters, it would rapidly determine a network that defines a community, of some number of hops via links away from Get Real. Blognetter would calculate that Get Real is connected to and from a specific number of those other blogs. That service could then provide that data in an agreed upon XML format.

Ok, so imagine other services exist, that likewise provide other data -- like the number of indirect mentions (without links), or number of RSS hits, or number of unique visitors, for example -- and would provide it in a similar fashion. The last metric is something that bloggers themselves would have to provide, by the way, and suggests all sorts of issues about gaming the system, but let's leave that aside for the moment.

Lastly, a collating service, let's call it RankOut, could aggregate these various feeds related to Get Real, and any RankOut user could override the default weighting built into RankOut. RankOut may "know" what the feeds "mean" in a sense -- the builders of RankOut may be aware of the point of Blognetter, for example. Or maybe not. Any blog metric could be self-describing: the XML feed would include a description feild, and suggested uses, and so on. Then, based on the user's needs, wants, desires, they could create an array that would compare a set of blogs. If you think comments are a better indicator of value, skew that measure. If you think links are more important, go for it. If you consider mentions in the mainstream media more relevant for your analysis, bingo. The twiddling would be up to the user, and the rankings would shift accordingly.

And lastly, specific rating services -- the Robert Parkers of the blogosphere, if you will -- could then publish their ratings, based on what they deem to be most important. Wondering who the 100 most important contributors are to the whole swirling discussion around Social Architecture are? Or who are the most influential voices in the Carl Rove mess? There might be a dozen such lists on these and other topics created and maintained by various individuals or groups at the RankOut site, where such rankings could be published just like Del.icio.us bookmarks are, and tagged so that people can find them in a tagalicious way. This could lead to a wide and diverse ecology of metrics -- and critics-- coming into being, and over time we would slowly converge on more or less standardized ways of using them, as we begin to better understand how these individual metrics, and their combination, reflect the true value of blogs and the authors behind them.

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Technorati Rank: I Don't Get This

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Posted by Stowe Boyd

Technorati ranks all the blogs that it tracks, so it shouldn't be possible that two blogs have the same rank, right? Can someone explain this to me:

trank.jpeg

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August 07, 2005

AttentionTrust.org: I Am A Card-Carrying Member Of A Subversive Movement

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Posted by Stowe Boyd

You can see the gleaming new seal in the right margin that signifies that I have been accepted (the 147th member) into the AttentionTrust. However, I had to wander far afield of the domain www.attentiontrust.org to find a clear manifesto for its existence, but I did find it, in a great post by Seth Goldstein at Transparent Bundles, called AttentionTrust.org: a Declaration of Gestural Independence. Seth digs into the philosophical underpinnings of the now au courante notion that we are operating in an attention economy, and therefore, Others may want to exploit attention, and its evidence, for Their ends, rather than ours.

Along the way, he provides a operational definition of attention -- "Attention is the substance of focus. It registers your interests by indicating choice for certain things and choice against other things. " -- and cuts to the chase, pointing out "The reason attention is becoming more important now is that the Internet has enabled the recording and sharing of these choices in real-time."

So, we are denizens of a digital ecology, and every move we make there could be recorded, and monetized.

Seth reproduces Michael Goldhaber's 11 Principles of the New Economy, which dissects the issue at hand adroitly:

  1. Cyberspace is where the new kind of economy comes into its own. Like any economy the new one is based on what is both most desirable and ultimately most scarce, and now this is the attention that comes from other people.
  2. Attention is scarce because each of us has only so much of it to give, and it can come only from us -- not machines, computers or anywhere else.
  3. An economy has to be based on something that is fungible, that is that can be passed along, and one thing about cyberspace -- e.g., the web -- is how conveniently you can pass on attention through hyperlinks.
  4. Not everyone can attract the same amount of attention. Some of us are stars, but most just fans.
  5. The more you pay attention to someone, the more that person is etched in your memory, and the easier it feels to pay still more to her.
  6. So, roughly, your attention wealth = size x attentiveness of your past and present audiences.
  7. Unlike the old matter-based wealth, the new wealth is nothing you can hope to put under lock and key. You get it by reaching out into the world.
  8. Wealth therefore comes to you by expressing yourself fully. The best guarantee you have for attention going to you for what you do is living your life as openly as possible, expressing yourself as publicly as possible as early as possible (hence it makes sense to put out drafts, early versions, so there are witnesses for everything you do.)
  9. Also you accumulate attention through the full extent of your personality --everything that makes you distinctly you and not someone else...
  10. So the new privacy and the old are direct opposite. The new privacy means having no secrets, which you don't normally need to have, because little that was previously shameful or had to be concealed is so now...
  11. What people do demand as privacy now is freedom from having to pay attention, not from being seen but seeing what they don't want to.

Seth then offers the core rationale of the AttentionTrust:

The first move in establishing an open market for Attention was to declare a set of basic rights:

Property: I own my attention and I can store it securely in private.
Mobility: I can move my attention wherever I want whenever I want to.
Economy: I can pay attention to whomever I wish and be paid for it.
Transparency: I can see how my attention is being used

These represent our rights as attention owners. Our attention data is ours, each of us individually. In the wake of the behavior of credit card companies, credit unions and data brokers, it is vital that we recognize our right, and our responsibility, to govern ourselves relative to the use of our private information.

So, I am asserting that I hold these truths to be self-evident, and that here, at Get Real, we will try to figure our what it means. For example, we will not create any attention capture schemes that pop endless browser windows at you if you try to shift your attention by moving off-blog. But more important, we will not amass personal profiles of reading habits, for example -- although we will look at generalized data to determine which posts are most popular and so on.

But I guess I diverge from Goldstein's darkly dystopic view of our digitally connected age, although I do concur that we should regain control of our attention, and the proofs of intention that our digital acts represent: moving from one URL to another, creating a link or a tag, or the time spent scrolling through someone's recent post. His concerns about Google's "post-competition" monopolizing of all the information associated with our use of that company's search engine are well founded. But his linkage of such macroeconomic corporate incursions on our personal freedoms with living a connected life, and his apparent need to reject the continuous partial attention that being connected seems to engender, well, it just doesn't connect. The two are not two parts of one thing. He writes...

I am not sure exactly what attributing full status to a human being looks like on the Internet, but it likely relates to making the value of private gestures public, rather than having them live as secret elements in a black-box algorithm. A few weeks ago I mothballed my Sidekick and decided to live without wireless email for the first time since I got my RIM pager in 1998. The decision was related to my desire to control my attention which had gotten splintered beyond repair in a continuous wireless communication environment.

The two parts of this paragraph -- split at "A few weeks ago" -- are in a sequence, but they don't appear to be related, to me.

I reject the notion that being concerned about Others manipulating the metainformational breadcrumbs we leave behind by traipsing around the Internet also means that we have to adopt a neo-Luddite mindset, and toss our instant messaging clients into the trashcan.

Nonetheless, I think that every thing else that Seth asserts is right on, and that there is a battle to be fought, or else we will potentially lose something critical for the future: control of attention.

The choruses of attention, data, privacy and identity are all converging in one giant conceptual mashup, which stretches from Web 2.0 pundits to members of Congress grappling with identity theft regulation. Lost at times are the basic rights we are fighting for, which I understand to be:

* You have the right to yourself.
* You have the right to your gestures.
* You have the right to your words.
* You have the right to your interests.
* You have the right to your attention.
* You have the right to your intentions.

Join the cause.

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August 05, 2005

David Coleman on Continuous Partial Attention

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Posted by Stowe Boyd

David Coleman, a guest contributor here at Get Real, recently posted a piece entitled Too Much Collaboration. In it he sides with those who are viewing what is going on in the Internet from the information technology or communications theory perspective: bits or information are flying through the pipes, and we have all these messages or bits or information splatting against our eyeballs, demanding our attention. He quotes a long list of those in favor of decreasing our connectedness for the sake of personal productivity. For example, Carl Honore, journalist and author of "In Praise of Slowness," who, as he summarizes, states that "digital communications that were supposed to make working lives run more smoothly are actually preventing people from getting critical tasks accomplished."

Personally, I reject the notion that what we are doing today on the Internet was supposed to increase personal productivity or even getting critical tasks accomplished, no matter what may have been the motivations of those who are building the software or paying our salaries. What people are doing is building richer social connections, which directly and indirectly contribute to them having a richer life. That may translate into more wisdom, better insights, and at times, faster response to critical events, but it doesn't in general mean more personal productivity. In fact, I made this argument recently, in a piece called Linda Stone at Supernova: Continuous Partial Attention...

People are overwhelmed with information, if they operate on an information basis: too many RSS feeds, too many channels, too many choices. That leads to anxiety, yes. But there is never too much meaning, too much insight, too much understanding. So shifting over to a socialized means of filtering the world instead of the information model decreases anxiety: I trust those that I am connected to to help me make sense of the world. And for that to work, I must adopt a communitarian attitude: my time is truly not my own. It is a shared space, a commons in which I interact with my buddies, where we live.

This does not require a return to full attention, one-thing-at-a-time processing of the world. Yes, you rely on trust -- trusted contacts -- but Linda seems to suggest that we will be able to leave the filtering to others: to trust concierges, protectors, leaders. Personally, I don't want to yeild sense making to leaders any more.

David seems to misread this argument. In his piece, he characterizes my viewpoint as leaving the filtering of the world to others, to diminish information flow in some way:

Basically, he believes that your social networks are your filter for information overload. If A likes it and I like and trust A, then I should like it. I agree with Stowe to a point, in that social networks only deal with part of the problem. I do not believe that you will be able to filter enough through these networks to stop the overwhelm of your bandwidth for both information and attention.

I never said that, nor intended it. (It's weird to be misinterpreted at your own blog.) I didn't mean that my network filters information for me, but that my network leads me to a wide variety of activities, issues, and perspectives. It's not like a giant news digest service. I guess if you still believe that the authoritative voice on topics of importance to you is the mass media, then it sounds like a new digest service. But I meant something quite different: my network is where the authorative voices are on the things that matter to me. They are the ones making the "news" with regard to what I care about. And that can be the case for everyone, I believe.

David has bought in on the personal productivity mantra -- that the value of something is solely measured by its increasing the speed at which we do our own tasks, independent of the world we are enmeshed in. I maintain that personal productivity is not generally interesting to us, personally, as individuals, but is used by others, employers and so on, to evaluate us -- erroneously -- against some impersonalized metric.

But the social perspective is different: I am interested in the progress that others in my network are making, too. I am happy to accept an interrupt from a buddy, asking my opinion on how to podcast, or responding to a questions, or brainstorming a proposal I may have nothing to do with. Because I know that I will require that same willingness to help, at a later date.

This is the price -- and value -- of accepting the social side of connectedness. We are not information processing units plugged into a network of machines: we are people, interacting through online social networks. If you want to pretend we are machines, and that throughput is the only way to measure the value of connectedness, you are missing the entire point.

I am not concerned with the 'overwhelm' of information and attention like David and the Sunday supplement pundits he names seem to be. I have adopted continuous partial attention as a meaningful strategy for remaining connected in a much larger social scene that would be suggested by my tiny, tiny office. I switch from task to task, from IM to telephone, from this interrupt to that, and slowly get back to the list of things I am plugging away on. Yes, things slip from today to tomorrow, but an equal number of things slip from tomorrow, or never, into today. And that slippage is not waste, it is not loss of productivity, it is exactly the interaction with others that makes all this worth doing in the first place.

Gandhi said "we have to be the change we want in the world." It you want the world to be filled with hyper-efficient robots, obsessively focused on getting their own tasks done at the expense of others' progress, never veering off to look at a friend's new project, or to answer a colleague's question, then by all means, please be that sort of person. I promise I won't add you to my buddy list. However, if you'd like the world to be a warm, engaging place, where you are surrounded and connected to hundreds of people who believe that your presence matters, and who actively seek your advice and input on issues that are important, then you can switch over to living a connected life. Forget the information overload hyperbole, or the new terror tactic: attention overload.

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Labnotes on Open Tags

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Posted by Stowe Boyd

Labnotes at Opsop riffs on my recent post on Open Tags, and suggests using UML "anchors" or "fragments" to denote tags:

[from More on Microformats]

I've also been thinking about using the fragment identifier, e.g. <a href="#thai" rel="tag">Thai</a>. It's semantically correct (I know what this tag means to me), and persistent (back reference), but I'm not sure how it plays along with syndication.

None of that would matter if I didn't have to link to anything. When I write my post, I simply add a line of text that looks like:

tags: microformats reltag semantics xri

That's enough content for people who read the post, it's also enough content for the WP plugin to figure out the tags and create the microformat. I only need to add the links so Technorati can spot the tags. Understood. That's what the "rel" attribute does. But then why does relTag have to say anything about the URL?

Why, indeed?

I think there is some merit in the simplicity of the use of an anchor ("#thai") but it poses other small problems: don't hey have to be unique in the HTML file? Or maybe on the the first instance would be found? But of course, the way that we use tags now -- a pointer from a taggregator like Technorati points to a post, not a specific location in a post -- doesn't gibe with how anchors work.

Even more simple is the convention of a keyword "tag:" but that brings up a host of problems, because that sequence of characters is not encoded in any way, and people could use it for other purposes, like "I went to look at the tag: it was red" does not really introduce three tags: "it" "was" "red". Also, there is no obvious way to end the sequence.

No, I really think we do need something like the XMI approach that Drummond proposes (see earlier post), but I am not certain yet of the exact form it should take.

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Drummond Reed on Open Tagging

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Posted by Stowe Boyd

Drummond Reed picks up the thread I have been raveling (or unraveling?) about open tagging, and demonstrates a solution to the use of absolute and relative URLs that I outlined in Open Tags: Made For A Distributed World, based on the XRI proposed standard (which I confess, I was blithely unaware of until this moment):

[from Open Tagging]

So what's the XRI solution? Switch from an HTTP URI to an identifier syntax specifically developed for abstract identifiers (including generic concepts like "+Thai" that don't exist as definitive HTTP URI resources). For example, the XRI-based open tag would look like this:

<a href="xri:// thai" rel="tag">Thai</a>

What's the "+" stand for? It's the XRI global context symbol for generic identifiers - identifiers that represent generic subjects, topics, or concepts for which there is no central authority, any more than there is any one authoritative dictionary for the meaning of the word "Thai" in the English language.

So how would an XRI-aware browser (or search engine) deal with this tag? Exactly the way Stowe intends. Because the author of the tag did not put "+Thai" in the context of any specific dictionary service, the instruction to all service providers is: "interpret this tag as the generic meaning of the concept 'Thai'." Each service provider can then consult their own dictionary service to provide further understanding/mapping/linking of this term. Or they can use a shared community dictionary service from organizations like Wikipedia or XDI.ORG.

Better still, XRI syntax allows an author to declare a explicit dictionary authority for a word if they choose to. For example...

<a href="xri://technorati.com/( thai)" rel="tag">Thai</a>

...would tell interpreters of this tag that the author is referring to the generic concept of "Thai" in the specific context of the dictionary provided by the authority "technorati.com". The author can cite any authority they want, including themselves. For example, the following two examples would be two different ways of citing myself as the dictionary authority (the first using a DNS domain name address and the second an XRI i-name address):

<a href="xri://equalsdrummond.name/( thai)" rel="tag">Thai</a>
<a href="xri://=drummond/( thai)" rel="tag">Thai</a>

Finally, to provide backwards-compatability with existing HTTP URI infrastructure (i.e., until the XRI scheme is understood natively by browsers), any XRI can be transformed into an HTTP URI using an XRI proxy resolver such as the one publicly available at XDI.ORG. For example, the second XRI above could be turned into a "clickable" link today using this proxy resolver by expressing it as:

<a href="http://public.xdi.org/=drummond/( thai)" rel="tag">Thai</a>

There are even more features that XRI brings to the complex problems of tags, ontologies, and shared meaning (especially the concept of synonyms, for establishing equivalence of concepts across communities and even across human languages), but that's enough for one post. The best part is that XRI syntax is quite mature. The OASIS XRI TC is preparing the second Committee Draft of the XRI 2.0 specs right now for a full OASIS vote this fall. Identity Commons has already started to i-name enable WordPress. Since no registration authority is required for the XRI space, open tagging with XRIs could start happening organically as fast as taggers decide to start using it.

I haven't started to dig into the XRI spec, but I intend to. However, the assertion that we can start merrily open tagging (tra la) with XRIs fails one critical test: I would like to have taggregators like Technorati accept these tags as equivalent to the closed URL-based tags currently in use. Without that major shift in the tag ecology, XRIs have a long road before migrating into general use.

[PS I glanced at Drummond's first post, and discovered that it was Doc Searls that convinced him to start blogging as part of the whole XRI standard push. Why am I not surprised?]

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Invisibility in Instant Messaging

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Posted by Stowe Boyd

I love instant messaging, but even I agree that you need to block strangers from interrupting you. Steve Bass at PC World sketches out how to be invisible on IM. Personally, I don't have a boss, and I like to let my contacts know when I am idle -- usually means I am on the phone or otherwise busy.

Cloak of Invisibility

The Hassle: I love instant messaging, but I hate it when strangers interrupt me. Plus, my boss can tell when I'm away from the PC. Even the alerts when buddies come and go are getting annoying.

The Fix: Become invisible. In AOL's full version of AIM, click Setup at the bottom of the window, choose Preferences, Privacy, and select Allow only users in my Buddy List. Don't want anyone to know you're goofing off? Uncheck how long I've been idle. To squelch the alerts, choose Notifications in the Category list, uncheck Show pop-up notifications, and click OK.

In MSN Messenger, choose Tools, Options, Privacy, highlight All others in the 'Allow list' pane, and click Block. Next, return to the options list, pick Personal, and under My Status, uncheck Show me as "Away". Then go back to options; and for Alerts and Sounds, uncheck all the boxes.

In Yahoo Messenger, choose Messenger, Privacy Options, Ignore List and then select Ignore anyone who is not on my Messenger List. Next, select Privacy and check Do not show anyone how long I've been idle. Finally, choose Alerts & Sounds, uncheck Enable alert sounds, and click OK. To cloak yourself from specific buddies: Right-click one of them, choose Stealth settings, and then select Permanently Offline.

I don't recommend going all the way fully cloaked in darkness, as outlined. But I certainly buy into ignoring those not on your buddylist. Even though time is a shared space, you need to share it with the world of those known to you, not some schlub in Turkey who wants to practice his english (it has happened, believe me) or yet another guy who wants to argue with me about the incredible value of LinkedIn membership.

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August 02, 2005

Mary Hodder on Social Architecture

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Posted by Stowe Boyd

Because I was unable to go to Blogher, I didn't get a chance to hear Mary Hodder speak there (although she and I did have dinner in Paris a few months ago). I am eagerly awaiting the post that Mary mentioned today:

[from Napsterization]

After 45 minutes of intense anger and frustration from many audience speakers in the room toward Technorati link counts and top 100, I suggested we create a community based algorithm, based on more complex social relationships than links. It's something I've been working on for few months, trying to frame, about what this problem is and how we might solve it. But it's a complex issue and I'm also busy. So it's taken a while. However, my blog post is almost done, and I do plan to put it up in the next day or so.

That's one of the themes I hope that we will dig in on at the upcoming Symposium on Social Architecture.

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July 28, 2005

NodeTime Project

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Posted by Stowe Boyd

Looks like Ben Carcio and Chris Pape are working on a "visual social search" tool at The NodeTime Project. Let's keep our eye on that.

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July 27, 2005

Too Much Collaboration

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Posted by David Coleman

A recent CNET article noted that the typical office worker is interupted every three minutes by an e-mail, IM, phone call, etc. If you are working on something creative, it takes about 8 minutes for our brains to get into that state. With all these distractions how is anyone able to get anything done?

The result, says Carl Honore, journalist and author of "In Praise of Slowness," is a situation where the digital communications that were supposed to make working lives run more smoothly are actually preventing people from getting critical tasks accomplished.

"People are ultraconnected. And you know what? Now they are starting to realize, 'Wow, I want to actually stop getting interrupted.'" Notes Chris Caposella a VP in the Microsoft Information Worker Business Unit.

Dan Russell, a researcher at IBM's Almaden Research Center, turns off the instant notification of e-mail and only looks at e-mail 2X a day and has cut the time he spends with e-mail in half. Other organizations, like Veritas Software have implemented "no e-mail Fridays." Employees can't e-mail one another on Friday, but they are allowed to e-mail customers or other parts of the storage company if they have to. The result? Workers spend more time connecting face to face.

A study by Hewlett-Packard earlier this year found that 62 percent of British adults are addicted to their e-mail--checking messages during meetings, after working hours and on vacation. Half of workers felt a need to respond to e-mails immediately or within an hour, and one in five people reported being "happy" to interrupt a business or social gathering to respond to an e-mail or phone message.

Even airlines are starting to offer broadband Internet access. So how will we be able to deal with this tidal wave of communications?

"With Office 12, we will do things to make it a lot easier for people to be more effective in the way they manage all of these communication mechanisms," Capossela said. IBM also is looking at solutions to manage scheduling for the next version of Lotus Workplace, part of IBM's collection of software that rivals Office.

But technology may not be the solution. Like many issues in collaboration it is the "people and process issues" that are the crux of the problem.

"The problem, Russell said, is that there are only certain types of tasks that humans are good at doing simultaneously. Cooking and talking on the phone go together fine, as does walking and chewing gum (for most people). But try and do three math problems at once, and you are sure to end up in frustration."

I have written a lot about what I call "attention management" and what everyone else calls "Continuous Partial Attention" (term coined by Linda Stone). Stowe has been blogging about this for months, and he and I have had a few discussions on the subject.

Basically, he believes that your social networks are your filter for information overload. If A likes it and I like and trust A, then I should like it. I agree with Stowe to a point, in that social networks only deal with part of the problem. I do not believe that you will be able to filter enough through these networks to stop the overwhelm of your bandwidth for both information and attention.

I believe that the problem needs to be attached also from the other direction. That is to augment a person's ability to "attend" to content and events. In my view of the future there are a variety of technology solutions that might help. But I don't think the scheduling tools that Microsoft and Lotus are building are it. I believe that you will need to multiply your bandwith and attention by multiplying your self.

Some type of virtual agent that not only knows where you are, what you are doing and what collaboration programs or devices you have, but it also has a subset of your personality and is assigned to deal with specific types of tasks demanding your attention. For example, this virtual agent or avatar can deal with lower-level requests for attentiona and decisions around what to pick up at the grocery store. It knows your likes and dislikes, what is in the refrigerator and what is not, and you have empowered it to make those shopping decisions, and have the groceries delivered to your house at 6:00 pm (it knows your schedule and that you are due to have dinner with your family by 7:00 pm).

This leaves you free to deal with critical requests for your attention from your family, your boss, negotiating with a client, dealing with a crisis, etc. Since many fewer items fall into these "critical" categories your bandwith and attention are on overwhelmed, and yet all of these other demands on your attention are also being satisfied.

In a recent article by Dr. Doree Seligmann from Avaya Research Labs, she describes a virtual communications agent that is system agnostic and facilitates communication (or not) based on rules you give the system and what it knows about you and your devices. It is my belief that Avaya is building such a system as an abstracted layer that can be used by both developers and end-users. It is the closest to the Avatar or virtual agent that I described above that I have heard about.

However, I can't pay attention to everything, so if any of you out there know of other projects or services that will serve to augment my attention abilities I would love to hear about them!

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Plazes Integrates With Google Maps

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Posted by Stowe Boyd

My favorite geolocation hack, Plazes, has been updated to include an integration with Google Maps, along with a bunch of other stuff. Checkout the Where is Stowe Boyd page. Here's a zoom in on the 90 days history, showing just the wifi spots in New York City that I used in the past 90 days:

whereisstowe.jpg

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Google homepage turns into an RSS aggregator

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Posted by Arieanna Foley

Leave it to Google to start their own RSS reader. Steve Rubel has the news. So does John Battelle. I am sure there are others. Many others. The Google blog has a tiny little post on it too.

Basically, when you sign in to your Google Personalized Homepage, go to the "Add Content" link in the upper left corner, a customization area comes out. You can of course fiddle with placement of stuff and add more news, some bookmarks , the weather or whatever.

But, the big news is that you can add in any blog to your Google homepage. In essence, your homepage now can act as your RSS aggregator, albeit on a small scale. Nobody in their right mind would ever think of managing 300 feeds on a homepage like this. At least, not with the current layout. Additionally, it only shows titles, not full text, so you have to link out.

Picture 1

The above is a screenshot of the new homepage with 2 blogs inserted. You can see them on the left - Blogaholics and Get Real. You have the option to change the number of posts shown but not how they are shown.

It may challenge My Yahoo, but I don't think it has anything to compare with Bloglines, Lektora, or any of the other RSS aggregators out there.

Technorati Tags: , , , , ,

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July 26, 2005

JD Lasica Jumps In On Open Tags

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Posted by Stowe Boyd

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BlogPulse Profiles Beta

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Posted by Stowe Boyd

I followed a pointer from Randy Charles Morin at RSS Blog to the new BlogPulse Profiles Beta. See the entry Get Real profile. I was hoping that they were taking the opposite tack to Technorati ranking, but it looks much the same:

796 ( 81 citations from 59 source(s) in past 30 days ) Post Frequency 17 per week

They both use the same approach, which is what I am calling the "Hit Parade" approach, as opposed to a longtail, cumulative approach. The latter, I think, is a better indicator of authority.

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Derek Powazek on How Tags Happened at Technorati

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Posted by Stowe Boyd

Derek Pawazek recountsHow Tags Happened at Technorati, which makes for a nice walk down memory lane.

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Communities Are About Trust

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Posted by David Coleman

I recently saw a press release about LiveWire's www.livewire.com, the new beta service that enables users to create rich-content websites and blogs with ease, as well as build community and instant-message one other and it got me to thinking what the components of trust are. Both the behavioral components and the new technologies that support trust and community. The new LiveWire service allows users to build websites and share files simply by dragging and dropping their content files onto the Five Across-powered Livewire application. The web pages can contain blogs, digital photographs, movies, spreadsheets, audio files or other multimedia assets.

My partner in podcasting (Bill Ryan) and I actually tried Five Across Bubbler www.fiveacross.com product to load our last Collaborate! pod cast on "Project and Program Management" and make it available for download at: http://bubbler.net/william_ryan/Collaborate!/. It takes a few minutes to figure out how to use Bubbler but then you can just drag the MP3 file over to make it available.

Tribe www.tribe.net also has recently added "open profiles", allowing users to aggregate data from other online destinations -- basically, from any site that publishes an RSS feed. For example, a Tribe user can set his profile to automatically include the latest posts on his blog (via, for example, Live Journal), the latest photos from his camera phone (via Flickr), his Amazon wish list, and even bookmarks from del.icio.us. Once established, the user's profile automatically updates whenever changes happen at any of those other sites. Users will also be able to obtain a unique Tribe URL to enable them to send people directly to their open profile. The Open Profiles allow you to do blogging on your profile, but they are also used as a way to let people get to know you, and help to build trust and community.

Other communities like "Live Journal" and even AOL have added the ability to Blog and support rich media and a variety of types of interactions. Although LiveWire is mostly about downloading music, the addition of Five Across's Bubbler tool for rapid development of web sites, along with an IM tool that supports presence detection as well as chat, file and schedule sharing makes LiveWare more than a P2P music sharing site, but one more dedicated to creating communities around your interests in music. We have been seeing a number of these sites (content-oriented communities) popping up recently, like Connect Via Books www.ConnectViaBooks.com from the UK which allows you to filter others in the system not by your music playlist, but by your reading list.

However, getting back to the topic of TRUST, in my experience, trust is built in part by what you say and what you do. A small part of trust is built by what you say, and a much larger part by what you do. Blogging allows you to have a more dynamic presence so that people can keep up with what you do and think (if they subscribe to your blog). But it is still your talking about what you did, not someone else experiencing it. It is that personal experience that tends to build trust.

A good example of communities that come together in a short time, have a great level of trust, and do amazing things in a very hostile environment are some of the camps that are created for Burning Man (a 40,000 person event that occurs at the end of August on the BlackRock Playa (desert) see http://www.burningman.com/. One of the groups I am familiar with is called "Opulent Temple," and they are a sound camp with all the DJs and high tech equipment that go along with such ventures. They have created a tribe of the same name (www.opttem.tribe.net) to help coordinate this camp/commuity at Burning Man in much the same way that LiveWire and other sites are brining together a variety of social software tools to help create community virtually.

Although the coordination of the camp occurs using a social tool like Tribe, the 80-100 people that are part of the Opulent Temple camp get a sense of the camp goals or themes, the roles people play at camp, and more detail about who you are. All this is great, yet it is through the pre-camp fund raising events, parties, art shows, etc. that many of the people in this camp get to know and trust each other. After all, unlike virtual communities these people will be camping together in a hot, dusty, chaotic environment for a week and doing amazing things. That takes real trust and coordination to do this!

As Blogging becomes more visual (vblog) and you have the ability to post a video of your daily experiences like Amanda Congdon at www.rocketboom.com maybe your ability to virtually be part of the experience and build trust will be greater? However, until then, I have to rely on referrals from friends and my own experience to determine who I will trust and what I will share!

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Kevin Marks on Tag Decentralization

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Posted by Stowe Boyd

Kevin Marks wades in on the discussion about open tags at Many-to-Many:

Jeff Jarvis called for decentralised tags and restaurant reviews, and Stowe Boyd posted some ideas about how to achieve this.

Unfortunately, Stowe misunderstood how the existing open, decentralised tagging model works, and went off into a design dead-end because of this.

Hmmm. I'm not sure that it is a dead end, although it's clear that what I am proposing as an open tag model is currently not what has been implemented by Technorati and other tag services.

Kevin goes on:

Stowe confuses the tagspace linked to (which provides the context for the meaning of the tag), with the services that can index the tag. These are completely independent. You can link to Technorati, your own site, Wikipedia or anyone who provides a tagspace with a URL that ends in the tag you want - for example:

<a href="http://www.corante.com/getreal" rel="tag">Get real</a>

<a href="http://en.wikipedia.org/wiki/decentralisation" rel="tag" >decentralisation</a>,

<a href="http://technorati.com/tag/Stowe Boyd" rel="tag" >Stowe Boyd</a>

Actually, I never said that wasn't how today's tag URLs work, I just never explored all the flavors that Kevin identifies, because generally I don't think they are what people want to do.

Mostly, people have been using tag URLs that point to a term in the Technorati or other tag services, like so:

<a href="http://technorati.com/tags/thai" rel="tag">Thai</a>

or alternatively, they might collapse categories and tags at their blogs:

<a href="http://www.corante.com/getreal/tags/thai" rel="tag">Thai</a>

This other sort of declarative tags, one that points to some other place on the web while allowing a service like Technorati to discover the relation being asserted -- like the "Decentralization" tag being associated with a decentralization entry in Wikipedia -- is potentially helpful, but like the more usual forms of tag declaration, they suffer from the same problems:

  1. The use of a URL to define the tag means that it has to point to somewhere, and that somewhere is defined at the time of writing. What I am striving for is a means to assert the relationship between the posting and the tag, not a place for a URL to point to. Using a URL as the denotation for a tag has boxed us into the need for it to point somewhere. Telling me that I can have it point anywhere doesn't help, because I don't really want to point anywhere.
  2. The overwhelming volume of tags that have been created in blog posts are of the 'points to Technorati tagspace' form. This basically cedes control of the tags to Technorati and other services.
  3. The second most common form of tag declaration is within bookmarking services, like Del.icio.us, where the user asserts a tag relationship between a tag, like "Thai", and some location on the web, or a similar sort of association between a tag and a picture, at a photo service like Flickr. But there is no manual creation of the tag in the URL: the bookmarking service handles the links, behind the scenes. [Note: I looked at the page source for a Del.icio.us tag, and there are no 'rel="tag"' elements there, so presumably they aren't using the microformat style for tagging.] This likewise puts the tag in the control of the bookmarking or photo service. Note that there is no way that I could adopt this Del.icio.us model for tagging my own posts, because then there would be no reference in my post to the tag.

Kevin also suggests I am approaching the problem in a wrongheaded way:

Stowe then spends a lot of space worrying about the problem of where he links to, as if this is set in stone at the time of posting. This is not just premature optimisation, it's optimising for a nonexistent problem. Because you control your own data on your own blog, if you later decide to link to a different tagspace, you can change your own links; you don't need an elaborate and fragile RSS hybrid with mandated behaviour to do so.

I think Kevin is too close to the problem that he doesn't see what it is. He is set on telling me that I don't understand how tags work, and how bloggers can use them. I am trying to explain a model of how services like Technorati should -- no, must -- work in the future for tagging to scale up to what we need it to be.

He states that since I control the text at my blog where I am making the tag declarations, then I have control of the 'data', and later, I can decide to link to a different tagspace. The problem is simply that I don't want to have to change the text that declare tags later to have them work for other tagspaces: I want the other tagspaces to point at my blog entry without me editing anything.

And, yes, I grant that the tag services of today and tomorrow can read and make sense of explicit tag declarations that point to Technorati or other services, to my own collapsed tags/categories tagspace at Corante, or even to random locations on the web like the Wikipedia example, but given that I am really trying to create a link to the tag, hanging in a universal tagspace, not a physical location on the web per se, why are we using hyperlinks in the first place? (Although I have built this entire argument based on the premise that we have already come too far with tags to rethink that questionable notion.)

And Kevin -- and various others (see Ryan King's comment on Jeff's post, for example) -- seem to ignore the second part of the proposed open tags model: the operational model of the tag services is backward. I don't want to encode a link from my blog to a tag entry at Technorati, or an entry at a Dinnerbuzz restaurant review page: I want those services to a/ create the links from those entries to my blog (which Technorati and others do, so long as I ping them), and then b/ create the trackbacks at my blog that point to those Technorati or Dinnerbuzz entries (which they do not do, today).

Let me dig into that last point more deeply, because I think it is a core element of the transition that I am advocating. In the open tag approach I am advocating a tag I create in my blog entry is the declaration of a relationship between that entry and that universal tag: a link between my blog post and "Thai", now and forever, independent of the services that may or may not acknowledge that link. Later on, immediately after I write the post or perhaps years from now, sevices may discover the declared link, and take action on it: creating a Dinnerbuzz entry in the list of entries associated with that specific Thai restaurant I wrote about, for example. The second half of the convenant between the service and the writers that declare the tags should be this: the tag service should create both an explicit link to the blog post being referenced, and a trackback ping should be sent to the corresponding blog entry.

That trackback will automate the second part of the tag link: and it is a one to many relationship. I create a tag declaration in a post and that can lead to an unlimited number of pointers to other, who-knows-what-they-are tag service entries, lists, or whatevers. (Yes, I know that many blog technologies don't implement trackback. Well, it is another immensely useful standard, and they should, and they all will in time, I suspect.)

Today's services expect us to either do all the work of linking from our posts to their tagspaces explicitly and manually if we want the references to exist in the post. I have to point to the "http://technorati.com/tags/thai" if I want readers of my writing to know that Technorati is pointing back at my entry.

The restaurant review also sheds light on another complexity that today's tag model handles badly. I can safely assert the Technorati tag "http://technorati.com/tags/thai" in a post, because I know that Technorati will create a tag list once it spiders my blog entry, and the URL will resolve appropriately. But when I write a review with what are intended to resolve to a unique identifier for a "Thai" "restaurant" called "Thai Luang" in "Reston" "Virginia" and say it was a "4 out of 5", there is no possible way I can guess what the actual, physical location on some hypothetical, or many hypothetical, tag-based restaurant review services will be. But when the idealized Dinnerbuzz finally begins to collate reviews of my favorite Thai restaurant, it will have a physical location: perhaps a dynamic one like "http://www.dinnerbuzz.com/query?reston+virginia+thai+thailuang" or a static one like "http://www.dinnerbuzz.com/US/virginia/reston/thai/thailuang". But I don't know what that location is at the time of writing, nor should I have to. And I don't want to manually go back and add it to the post years from now. The idealized Dinnerbuzz, or a future Technorati, should acknowledge the creation of the link pointing to my entry by sending the appropriate trackblack ping, and that will put the URL in my blog post automatically.

I also think that the current model of registering the tags -- pinging Technorati, and waiting for the service to spider the site -- is silly. We should use a simple RSS registration model, and provide the tags in the feed, explicitly marked. This would make things simply and faster. (As an interesting sidebar, the implication is that authors can limit the exploitation of their tags only to services to which they have explicitly registered. I'll leave that for another post, though.)

Instead of grappling with the big picture dynamics of the model I propose -- the problems in static and closed tag declarations, and the need for a trackback-based tag acknowledgement, in particular -- Kevin seems to be suggesting that everything is fine, just leave it to him and the other experts who have concocted the current mechanism that they have implemented in services like Technorati.

Marc Canter comes to my defense:

[from Hey Kevin]

[...] if smart people like Jeff Jarvis and Stowe are calling for it - then there must be something to their complaints. By defintion is somebody bitches about something - there has to be SOMETHING there - right?

Your retort implies (as I happen to know) that Technorati has figured out that having the Technorati domain in the tag URL is not the ONLY way to do it - so you're speaking the right line - now.

But that's NOT how it was launched and so subsequently - everyone still uses the original code you guys distributed which DID use the Tehcnorati domain in it. No amount of backpeddling will change that.

So now you have the problem of the mis-conceptions that Jeff and Stowe have harped on. Sorry - it's not my fault, I'm just pointing out - what's up. (This is where I say "Don't shoot the messenger" - I love Technorati - and I'm just trying to make sure you realize what it's like - for us.)

Thirdly - though I totally understand you and grok you and have been through this with Tantek, Matt, Rohit and others - I STILL wanna point out that the technique you refer to - is just ONE way to use, store and access micro-content.

I sure hope you guys and gals are open minded to OTHER techniques for sharing, tagging, aggregating and in general - pushing RSS beyond it's current limits. I call it micro-content. Others do too.

Somewhere in there - your cult decided to call it microformats. Kevin - you and I have been around too long to care about what it's called - 'cause we ARE talking about the same thing! Right?

Briefly stated - we need microcontent feeds.

We need shared servers.

Life isn't ONLY about search engines spidering and indexing microformats. That's an approach a SEARCH ENGINE company would take - DUH! But to me - I want MORE than just search engines storing micro-content and that means they have to access, store and index this m-c via feeds, pages and legacy systems - as well.

Well, I haven't swallowed the microcontent kool-aid, either, but I concur with Mark on the thrust of his comments: this stuff is too important to leave it in the hands of the engineers and entrepreneurs. This has to be a solution that works for us, does what we need it to: the bloggers, the individuals, the hypothetical beneficiaries of this social architecture we are busy creating one tag at a time. If we leave it to others, however benvolent they may be individually, collectively their interests are not ours, their motives and needs are not ours, and we will get something other than what we want, especially when we aren't sure of what we want. And perhaps what is implemented will serve our needs, but perhaps it won't. And then, they may not turn out to be benevolent, and we may wind up with something that serves their needs, and ours not at all.

So we need to have a truly open tag model, which I define as one that meets the implicit convenant with the tag creator: a covenant that we will need to make much more explicit. But it will not be condensed, as one critic to my earlier post stated, into "RTFM" (read the fucking manual). We need to create the operating manual of what we need, and hand that to the engineers, not the engineers telling us what they have implemented and how good for us it is.

This discussion is a big step forward toward that, but we have a long way to go, judging by the positions that are being taken in this and the related posts and comments in the thread.

Comments (7) + TrackBacks (1) | Category: Technology

July 25, 2005

Yahoo scoops up Konfabulator

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Posted by Arieanna Foley

Yahoo makes yet another acquisition, this time buying up Pixoria, the company responsible for the widget app Konfabulator. The first move - Konfabular (Yahoo! Widgets) is now free.

Pixoria widgets were previously Mac based, but they now serve both Windows XP and Mac OS X.

Pixoria has over 1000 third party widgets plus a great platform for people to build Yahoo-enabled mini apps using our APIs and they are a great new desktop distribution channel for Yahoo. Yahoo will keep the app as a free product, and apparently Yahoo will refunding people who purchased it in the last couple of months. Pixoria was just 3 guys - Arlo Rose, Perry Clarke and Ed Voas. This will clearly be a way for Yahoo to spread its API (OpenYahoo) into various desktop applications. Via Om Malik


So, Yahoo has openly made this move as a way to share content in a usable format - XML feeds. Konfabulator fits into the picture by, in their words [decaying link], "provid[ing] real-world examples how how to use this stuff." Current Konfabulator developers will be folded into the new Yahoo Developer community, where they're likely to receive a bit more support.

Good move on the part of Yahoo. Very much in line with what we've seen from them this year.

Previous posts:
Yahoo buys dialpad - June 14, 2005
Yahoo buys blo.gs - June 14, 2005
MyWeb 2.0 - June 30, 2005
MyWeb Beta - April 30, 2005
Yahoo acquires Flickr - March 20, 2005

Technorati Tags: yahoo, konfabulator

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More From Adam Hertz on Technorati Link Counts

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Posted by Stowe Boyd

Adam demonstrates that Technorati actually has access to historical link counts for the blogs it tracks:

Stowe,

We ran the calculations on your historical counts -- that is, the total number of links to your blog that we have in our databases.

The results: A total of 2817 links from 757 unique inbound sources.

-A-

As I said the other day, I believe that this information -- the long-tail, cumulative link count -- is much more important than the current link count that Technorati provides, which is more of a hit parade, short term approach. In general, if I go to Technorati I would like to see a measure of authority tied to the blogs -- which is a long tail phenomenon -- as opposed to recent popularity.

[tags:

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Mary Hodder Digs Into Various Link Counts

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Posted by Stowe Boyd

Mary Hodder at Napsterization digs into the same issues I have been bumping against regarding Technorati's model of link counts:

Technorati also only counts links and sites from blogs that have a link on the front page. Therefore, if a bloggers blogs, which bloggers tend to do, their old posts scroll off the front pages and therefore the links in those old posts go off the Technorati count at the same time. Blogroll links stay in the counts because they are permanently on the front pages of blogs, but if a blogger's post links to another blog, that link only gets counted so long as it's on the linking blog's top home page.

Bloglines on the other hand, gives a total link count, for all Blogline's history. If a blogger is linked to 10 times, in the history of Bloglines aggregation of links, those links count as ten, towards Dave's Bloglines total. Bloglines doesn't give a base count of sources doing the linking. Also, Bloglines shows you everything since they started tracking blogs, so Dave's first link goes back to a post on August 22 2002. Technorati would age that post off their link counts, since that blog no longer shows the post on the front page (it long ago scrolled off the page). However, I wasn't able to look at Dave's first link on Technorati, because the service kept returning error messages about high search volumes, so I can't compare their first result to Blogline's first result.

Mary intends a multipart series on this and related issues: this one is on link counts, later ones are key word search, subscription (watchlist) search, spam, and special services.

Personally, I think a number of us are being poked into asking these questions becuase the growth of the blogosphere is leading to a breakdown in services -- like Technorati -- that we have come to rely on and, simultaneously, increasing the importance and value of these results.

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July 24, 2005

Open Tags: Made For A Distributed World

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Posted by Stowe Boyd

I waved my hand at what I am calling Open Tags in a recent post, inspired in part by a Jeff Jarvis' post, Made For A Distributed World.

I made the case that the current model for html-based tagging is flawed from the distributed world perspective, because it is based on specifying at the time of writing exactly what services are going to manage the tag information. For example, consider this Technorati-based tag:

<a href="http://technorati.com/tags/thai" rel="tag">Thai</a>

That tag denotes that Technorati -- at some time in the not too distant future, once Technorati crawls my post -- will create a new entry in its database associated with the tag "Thai" that points to the posting I placed the tag in. Which seems to be fine, except for a few key problems:

  1. I don't necessarilly know in advance all the services that I would like to have point to the post. For example, I might like to have a bunch of services -- a restaurant review service, Technorati, a cigar-oriented service, and a wine review service -- all point to the posting.
  2. And I don't want top have to clutter up the posting with an expanding list of tags, each associated with a different service, which is an alternative, but a pain in the ass. Note that this is the direction that closed tags will take us!
  3. One alternative to Technorati-style tagging is to use a bookmarking service like Del.icio.us, and to manually tag all entries there. However, this does not lead to tags being present in the post, so I find that inadequate.
What I really want is a way to define the tags that should be associated with the post -- such as "Thai", "Cohiba Churchill", "Restaurant", "Gruet Blanc de Noirs", and "Reston" -- but to defer the identity of the service or services that are supposed to support the tags. (Note for programmers: this is a classic 'late-binding' issue as dealt with in many programming languages approaches to type-binding.)

My vision of open tags are designed to avoid the identity of Technorati-style services I might want to index my posts. For example, the Technorati tag "http://technorati.com/tags/thai" denotes Technorati as the service to handle the tag, as well as pointing to a specific page on the Internet generated by the Technorati system either on demand or in advance of an attempt to access it. Instead, my idea of an open tag relies on a relative address, like "/tags/thai".

<a href="/tags/thai" rel="tag">Thai</a>

A reader of my earlier piece, Randy Charles Morrin, pointed out that this relative address leads to a problem:

The problem with this clean approach, is that if you click on the link, then you are most likely looking at a 404. Get Real!

Randy is right: the browser resolves the relative address in the URL to be a hypothetical address at the Corante server -- "http://www.corante.com/getreal/tags/thai" -- which doesn't exist. Hence, a 404 message: file not found.

Note that even with the Technorati-style static tags, you get a similar sort of message from Technorati in the case that the tag has not been created yet: although Technorati provides you, instead, the HTML to stick into your post to create the appropriate tag.

What is lacking for the open tag to work is some retooling at the blogging level: open tagging requires a tool -- either independent or integrated into the blogging technology -- to create pages corresponding to the open tags, and to manage the information there in a distributed fashion in way that is analogous to what Technorati does in a centralized way.

One option is to rewrite all my MovableType templates to make a direct connection between blog categories and tags. I would then simply map the MovableType category feature to generate the open tags This would work, since I could change my MovableType category archive settings to generate the correct directories: "http://www.corante.com/getreal/tags/thai", for example.

Note, however, that this doesn't lead to an integration with Technorati or other tag-based solutions. It simply collapses blog categories and tags. If I want to get today's Technorati to work, I still need to create URLs that are Technorati specific. But I don't want to create them at the time of writing the post, either by hand or automatically, because there are going to be many Technorati-ish services in the future and I don't necessarily know who they are at the time of writing.

This is much like the idea of people writing about your posts: at the time of my writing this there is no way I could possibly know who is going to make a comment about these thoughts on open tags. That's why we use trackbacks: so that in the future people can comment on what I have written, and the blog technology handles the trackbacks. So tomorrow, or next week, someone reading this piece will scroll to the bottom and be able to see a list of the folks that have riffed on this open tags post. I believe the same mechanism should be used by services like Technorati, instead of the explicit, in-advance tag specification we use today.

Today, MovableType and other blog solutions use pings to inform solutions like Technorati when it's time to read posts and scavenge their tags, or else we can manually browse Technorati and tell them to do so by providing the URL of our blogs. But that is a dumb model given that we have RSS.

For the open tag model I propose that Technorati-like services request an RSS feed from users that they, in effect, would subscribe to. For example, I could make my MovableType implementation generate "http://www.corante.com/getreal/tags/tagspace.xml". The services could poll the RSS feed at their preferred cycles, and generate any appropriate entries. Note that these RSS feeds would have to be configured to provide the tags in an easily accessed fashion. And, as I suggested, these services could trackback to the appropriate blog entries, and sent a link to the corresponding entries that they have assimilated into their own tag spaces.

If we shift to open tags, the Technoratis of the tag world will have to either get smarter about what sorts of tags are relevant -- perhaps a wine service would only link to posts that include tags that 'make sense', like "Gruet Blanc de Noirs" -- or else we could give them direction.

Jarvis suggested specifically denoting the identity of the service that should pay attention to the tags, using the "for:dinnerbuzz" type tags. A service, like the Dinnerbuzz restaurant review service, would see that tag in the RSS feed, and would then add the post to its database, using the other tags to identify it as a Reston Virginia Thai restaurant. A trackback ping could be used to send the URL to the various corresponing tag pages at Dinnerbuzz, such as "http://dinnerbuzz/tags/thai' for example, and these would be associated the entry at my local tag pages.

But this leads us back to hard-coding the identity of the service or services we wish to have tracking our tags, although it would let us use a single set of tags for many services. I believe, in the long run, the services will have to become smart enough to look at the tags and decide whether an entry is relevant. A restaurant review service like the idealized Dinnerbuzz could simply look for the "restaurant" tag, and rely on elements from the restaurant review domain -- cities, states, cuisines, "4 out of 5", and the like -- as markers. It might be smart enough to ignore the other tags -- "Cohiba Churchill" and "Gruet" for example -- that other services might pick up on.

The open tags approach has great value, I believe, but there is a lot working against it. First of all, we have a huge proliferation of closed tagspaces out there in use, such as Technorati, and they don't work this way. But it's early days yet, and an enterprising competitor to Technorati could decide to launch a new service based on the open model, to some extent taking advantage of the performance problems that seem to be plaguing Technorati over the past few months.

(Note that Technorati's performance problems are significantly influenced by the closed model they have adopted: they are forced to read the source of our blog pages, looking for tags buried in URLs. In the open tag model, the tags would be encoded in XML-based RSS feeds, so performance of the tags parsing part might be significantly faster. Other aspects of the implementation would not be faster, but it seems that the backlog is at the blog reading phase.)

In the long run, open tag style services will emerge anyway, since others will see the treasure trove of information buried in Technorati-style tags and will decide to mine it. Realizing that the closed model has all the problems I have sketched out, someone or some group will propose a service that works in the open fashion, at least with regard to sending trackbacks to posts that are deemed relevant since this will lead to traffic at their service. The real problem will be bloggers considering this to be blog trackback spam. A transition to a consistent format for open tags' RSS is likely to be a later development.

So we should start thinking about the long-tail value of our tags: they are not just for the service we are explicitly using today. Technorati may be long gone five years from now (I hope not!), but some service will be mining years of archived but still relevant opinions about Coldplay's X & Y, restaurants in Reston, and what's the best champagne to stand up to a Cohiba cigar.

One interim solution is to collapse categories and tags, as I outlined above, and to redesign your blog templates to generate both open and closed tags. For example, I could have each tag/category listed at the foot of my entries in the following style:

Thai [t] Cohiba Churchill [t] Restaurant [t] Gruet Blanc de Noirs [t] Reston [t]

and each tag would resolve to the local tag/category archive page when clicked, and the associated "[t]" would be the explicitly generated technorati tag. At some time in the future, if and when Technorati either ceases to exist or decides to support the open tags model, I could simply tweak my template to drop the "[t]" element. I plan to adopt this approach, at Get Real and perhaps across Corante as a whole.

[I don't address it in this piece, but I also believe the various bookmarketing services should adopt the trackback elements of the open tag model. That is to say that when someone reads this post tomorrow, and enters it into his Del.icio.us bookmarks with some commentary and tags, Deli.cio.us should ping my blog to create a trackback to that bookmark.]

The world is distributed, and our approach to making sense of it through tags should be as well. We need to anticipate that closed models are inherently at odds with what we are trying to do when we tag our entries. Obviously, if Technorati or some other competitor became super-dominant, and occupied the role of a de facto tagspace monopoly, this would be moot. But that is unlikely, for a wide variety of reasons. We will likely see an explosion of tag-based services, as the value of the blogosphere's resources expands, and all that frenzy will inevitably lead to an open and distributed model for tags, something like this open tags model I have outlined.

Comments (11) + TrackBacks (0) | Category: Technology

July 22, 2005

Feedback from Adam Hertz of Technorati on "Technorati Beta: Slowed to a Crawl"

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Posted by Stowe Boyd

So, I got a response back from Adam Hertz at Technorati regarding my recent query about the service appearing to be stuck. Yes, it was. (I should start charging for finding these bugs. How many is that, now?)

Stowe,

I want to thank you for reporting this. It turns out that you turned up a glitch we'd introduced: We recently upgraded the hardware where we store blog metadata (such as link counts), and our link counter wasn't populating the new database. So we were displaying stale data. We fixed this, and now we're displaying current data.

As you mentioned in your other email, your counts went down. Technorati bases its authority calculations on the number of current incoming links and sources, rather than the cumulative counts throughout history. So for example, if someone linked to you in the past, but the post containing that link has scrolled off the bottom of that person's blog, we don't count that link in the calculation of your authority.

We still maintain "non-current" links in our database, and they are accessible in cosmos search results. We just don't use them in our authority calculation.

I hope this helps you understand how our service works. I'm sorry your link counts were stuck. Thanks again for bringing this to our attention.

Best,
-A-

Well, a/ that bugs sucks, but I'm glad they found it (don't they QA these new features?), and b/ that feature sucks, and I always assumed that the link counts were cumulative. Shouldn't they be? Or at least, shouldn't there be both kinds: these transient, hit parade sorts of link counts that I guess they were always implementing and I was too stupid to notice, and the on-going, long-tail, cumulative link count. After all, these links persist forever, so shouldn't the link count?

I'm interested to see what others think about this. Did you know it worked that way? Was I the only one who didn't get that memo? More importantly, do you think it should? I maintain that the link count should be cumulative links, not some transient 30 day running number or whatever the algorithm is.

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Technorati Beta: Slowed to a Crawl

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Posted by Stowe Boyd

So I have been trying to cut the folks at Technorati some slack, since they have gone over to a new beta recently. But the fact is that the site is becoming impossibly backlogged. This is the message I got several times today:


sloooow.jpeg

I also sent email complaining that the info about Get Real hadn't been updated in weeks: stuck at "404 links from 260 source". I came back from lunch -- I didn't get email from Technorati support, note, and noticed that I had been updated: "377 links from 248 sources" -- going backward in links even though I have had 16 new links in the last 3 days... again, according to Technorati.

I am starting to wonder if the backlog and performance is making Technorati not only difficult to use, but maybe the data is becoming incomplete or erroneous?

I guess I am going to have to give Jeremy Wright's recommendations about Technorati alternatives -- particularly IceRocket -- a look-see. Also note that yesterday's post about Open Tags is immensely relevant: we can't depend on any single service to manage the critical glue that holds the social architecture together, and the dumb way we are managing tags -- based on a specific service's tag namespace -- must be jettisoned, or exptended, and soon.

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July 21, 2005

Jeff Jarvis on Made For A Distributed World

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Posted by Stowe Boyd

Even though he was completely wrong about how the Dinnerbuzz solution works, Jeff Jarvis is dead-on in his Made For A Distributed World. Jeff thought that Dinnerbuzz would aggregate blog posts tagged with various sort of restaurant information -- "Thai" "Reston" "Virginia" -- and then provide a search mechanism so that people could find posts using the domain schema for restaurants: "find all Thai restaurant reviews for Reston Virginia". Alas, it turns out to be not constructed that way.

Jeff's point is that in a distributed world people want to post all their observations at their own blo, not over hundreds of thematic blogs. I would like to post about wine, restaurants, music, and gizmos at my A Working Model blog, and simply ping (via trackback, perhaps) other aggregators (like the idealized Dinnerbuzz site Jeff was dreaming of), and they could sort out what's what based on the tags.

Jeff suggests that either Technorati or Delicious style tags would work, but an expanding world of services mining meaning from tags mean that we would start to have dozens of tagspaces. Currently, a technorati tag for "Thai" looks like this:

<a href="http://technorati.com/tags/thai" rel="tag">Thai</a>

Which means that the tag is managed by technorati at that URL. I would like to shift over to distributed tags, based on a relative path in the href:

<a href="/tags/thai" rel="tag">Thai</a>

This would mean that the dozens of sites I might be distributing my reviews to could all inspect my tags, and detemrine if they were relevant for thier use. As Jeff points out, we could include specific tags as guidance, like this:

<a href="/tags/for:dinnerbuzz" rel="tag">for:dinnerbuzz</a>

This would mean we could reuse the same bunch of tags in a single post for wine, cigar, and restaurant reviews, for example. More importantly, we could write posts and tag it independently of the service or services that will ultimately reuse the information. We wouldn't be locked into a specific service (like Technorati or Delicious) and we could begin to operate in an open tagging model, which we are going to need.

[Note: I tried to dig around in this topic a few weeks ago, in a discussion with Dave Sifry of Technorati in which I was referring to "remote tags". But this idea of Open Tags is a much cleaner treatment.]

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TagSurf: It's Tagalicious!

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Posted by Stowe Boyd

Stumbled onto Tagsurf today, while reading several weighty papers (Clay Shirky and Pietro Speroni) about the different ways people are trying to use tags, the value of tagclouds, and the way that tags associated with a post change (normalize, mature?) over time.

About Tagsurf

Tagsurf is a new type of online message board which uses tags to help organize subjects instead of threads or channels. Like Del.icio.us used the concept of tags to organize shared links, and Flickr used tags to organize and share photos, Tagsurf uses tags to help organize posts and messages between users. You can sign up for various alerts based on tags, so you can be notified of new messages instantly across a variety of mediums: IM, Chat and Email. Tagsurf is a hyper-forum: It allows you to communicate on a variety of levels, yet pulling only the messages that you feel are important.

Tagsurf is currently in development and we consider it in Alpha state. It's usable but it could break at any time. You've been warned.

The notification of tag-based forums via IM intrigues me. I have therefore started a thread there, called "Tags: Folders or Annotations", to pursue some of the points that Clay and P.S are touching upon. I tagged the thread with these tags, by the way: tagalicious tags tagsurf folksonomy fauxsonomy. So login, and let's see what a tag-based thread feels like.

What I started the thread with:

So the question is: are tags more of a mechanism for organization -- putting things into piles or folders -- or a way to annotate artifacts? Or is this distinction unhelpful?

I find myself creating tags on blog posts so that I can denote a thread of discussion over time -- like the 'hot memes' widget in the right margin at Get Real. And I seldom find myself tagging things in a way that would seem like a comment: like "nice post!".

I created an AIM notifier to ping me when something happens with the thread. Let's give it a go!

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July 20, 2005

A Fragmented Instant Messaging World: An End In Skype?

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Posted by Stowe Boyd

I now run a bunch of instant messaging clients on my desktop, for a variety of boneheaded reasons:

  1. iChat - I am on the Mac, and iChat is really a cool way to interact with other Mac users, so long as they are likewise using iChat, that is. iChat also gateways to AIM and Jabber, so I use iChat as my client to talk to those worlds, but that can be less than optimal, since a number of the AIM and Jabber features don't work in iChat, or the other services don't support iChat style addresses. My handle is stoweboyd@mac.com, which various AIM services don't recognize as an AIM address, for example.
  2. I recently downloaded the Yahoo Messenger client, because I wanted some means to IM with Yahoo folks. I discovered that a/ the user interface is ugly, and b/ all the neato-cool features of the new Yahoo beta are not supported on Mac: that same old Windows-first approach of dissing all the Mac minority.
  3. I just have given up on Microsoft instant messaging solutions, primarily because of their antipathy for Mac. If they had ported Outlook to Mac, I probably would have stayed with it, since so many applications and services integrate with it (like Plaxo, for example), but I have made the jump over to Mail and iCal.
  4. I had tried to run various multiheaded instant messaging clients on the Mac, like Fire and Proteus, but they were maddening, so I have dropped them, at least until the time that someone comes up with a way to support more than just text interoperability. I really need audio and video.
  5. And then there is Skype. That has become the number two instant messaging solution for me, and often an IM chat in iChat becomes an audio call in Skype. I am considering swithching to Skype as my primary conduit, and most likely will do so when the video capability is debuted, later this year. There are several third party solutions, like vSkype and dialcom's spontania4IM, that support video, but they do not support Mac (Grrrr).

My pal, Stuary Henshall, who is perhaps the world's leading Skype head, sent me this message:

stuartjyve.jpeg

So I went to look at the Jyve Tools, and, yes, you guessed it, they only run on Windows. So I can't post the neato-cool chiclet on Get Real showing my Skype presence, as shown here.

The Apple folks ought to get with the big switch that is going on here, and make iChat integrate completely with Skype, or pay someone to build all these cool Skype related widgets for Mac. Because I think that Skype is building the kind of momentum and user base that could lead to a wholesale defection from the other services, and I for one am ready to quit.

Since Apple decided not to build a closed network of their own, nor to rely on the federated model of Jabber, they should licence Skype and build it into the next generation of iChat. Skype is already squarely in competition with Yahoo and Microsoft, given the strong push those companies are making toward VoIP in their instant messenging products, but Apple has seemingly let that battle go, choosing to not add VoIP into iChat.

So a tighter link with Apple is likely to be a good move for Skype, based on the principle that the enemy of my enemy is my friend. Especially when Mac comes out with iPod Phone (including video!) and squares off with Microsoft in the looming monster battle for the living room: the little black box that will control the family's internet-based entertainment. It's going to be Apple, with the killer iPod brand and partnered with Intel, versus Microsoft's Xbox and Windows solutions. Apple lacks various key pieces of the puzzle -- like a viable game platform, instant messaging plus VoIP, and a tivo solution -- but Jobs is likely lining those pieces up.

And, just as a side effect, one outcome of that battle is likely to be consolidation of the fragmented instant messaging world. If and when someone wins that battle I believe it will be like Betamax/VHS, and the standard will become ubiquitous. Its early to call a winner, but Microsoft's flabby innovation these days when contrasted with iPod's market dominance in digital music makes me nod toward Apple. And if Skype wins big as a result, thats cool with me. I just want one buddylist, and if the government isn't going to force interoperability, llike they should, then I am rooting for an instant messaging monopoly. And please, God, don't let it be Microsoft.

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Look4Mac: Social Network of Mac Users?

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Posted by Stowe Boyd

I got a Goolge alert about a new social networking solution, called look4mac.com, which seems to be motivated by the premise that people who use macs would like to have a social network excluding non-Mac users. Hmmm. I don't think so.

look4mac.jpg

Using the now conventional (yawn) friend of a friend network model (see above), look4mac seems only suited for people in the Mac business world -- like technicians, mac software developers and support staff, and perhaps graphic artists -- who want to buy and sell goods and services to each other. The site does not use the social media approach (blogs) but relies on the older collaboration model of forums and interest groups (yawn).

No new ground is plowed here, and although I am trying hard to suspend my disbelief and imagine that for a very specific constituency this could be useful... but, nah, I really can't buy it. And I don't really understand the social network feature, given that it appears to not be very integrated with other features, like classified and forums. And look4mac offers a photo gallery and sharing capability, but does not include the key social architecture widget of tags, for photos or other artifacts. I pass, and I am a very ardent Mac head, although I don't make my living servicing them, which may be the whole point of the service.

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July 19, 2005

Firefox gaining ground

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Posted by Arieanna Foley

InfoWorld is reporting some stats from NetApplications.com stating that Firefox is gaining ground in the browser market.

Market share for Firefox was 8.71% in June, up from 8% in May. Each month the Firefox market share has been rising by a half or whole percentage point, with the majority of growth matched with a loss in IE share.

Analysts are expecting that once Firefox grabs 10% of the market its growth will accelerate significantly, obviously benefiting from mass market recognition. Some analysts, using slightly different models, have already pegged Firefox as having reached and surpassed this 10% marker.

Anyway, it's not been an entirely up week for Firefox. As reported on CNet (thanks to Scoble for the link), the latest 1.0.5 update, which had many security matches, had some code changes that caused some extensions to stop working. A new release is scheduled to fix this. Meanwhile, all non-English versions of 1.0.5 have been halted - to some angst from the public. PR nightmare.

When Asa Dotzler was at Gnomedex, we had a brief chat about the issue of Firefox extensions. In order to build a core product that simplifies the web experience, they have decided to leave many features to other developers in the form of extensions. They are thereby not responsible for those extensions and people are free to add them on or not, customizing their web experience.

However, we can see here that Mozilla is not completely free from managing the extensions. Rather than leaving the fixes to the developers - in essence, asking them to release new versions - Firefox will now be updated to manage this. I think this is a good PR move on their part, as the developer community is important to Mozilla, but their desire to correct the code to work with the extensions has caused flare ups from those countries who never received the 1.0.5 release, and are now forced to wait. It's an interesting trade-off.

It seems this has been the week for reflection on Firefox. ZDNet has four-page interview with Asa Dotzler all about grassroots marketing and the reflection of this in the mainstream press. Though the Firefox movement began as a grassroots campaign, it has grown to gain more than significant mainstream coverage - hundreds of references on most mainstream press websites.

One interesting thing to note is that with the release of IE 7, about 50% of businesses will not be able to upgrade - since IE 7 will not be released for Windows 2000. Asa expects significant corporate growth for Firefox will come from this opportunity.

We're excited about Microsoft launching IE 7 — it will remind a lot of people that if they want better features they have to spend hundreds of dollars upgrading. Even if we stopped supporting Windows 98, a company can support [Firefox on Windows 98] themselves as it is open source. This is one of the advantages of open source — you can avoid the forced update cycle.

As we improve our tools for corporate deployments and people feel they're being left behind on Windows 2000, hopefully we'll see a real domino effect.

The article gives a tidy little overview of recent movements in the Firefox sphere, as well as going over some of the features to appear in 1.1 (including auto install of patches and drag and drop tabs!) - and, I'm sure, a feature or two will drop without our even noticing.

I love watching the progression of the Firefox movement - it says volumes about what people want in their online experience. So, little PR hiccups will not, in the end, stop what has begun.

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AIM Fight: Gaming The Social Network

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Posted by Stowe Boyd

I got a PR email the other day from AIM, asking

EVER WONDER HOW POPULAR YOU REALLY ARE? THE AOL INSTANT MESSENGER (AIM®) SERVICE HAS THE ANSWER

New AIMFIGHT.com Site Lets AOL® Members and AIM® Users
Gauge Their Online Popularity, Compare Buddy List Ranking With Friends, Colleagues and AIM Users Everywhere

Dulles, VA July 18, 2005 Are you the social center of the online universe? Do you covet the pinging sound of popularity and importance? Today, American Online, Inc. and the AOL® Instant Messenger(TM) (AIM®) service unveiled a new Buddy List ranking feature and Web site that let users once and for all answer the burning question: "How Popular Am I?"

Live today, AIMFIGHT.com (www.AIMFIGHT.com) lets AOL® members and AIM® users see how connected they are to the online community at any given moment. By entering their AOL or AIM Screen Name, as well as that of a friend, users can square off against their buddies to see just how popular they really are, and compare Buddy List rank.

We have seen a lot of this sort of gaming in the early days of the social networking explosion, when people would attempt to become the 'most connected' at orkut or LinkedIn.

In an accompanying description of what social networks are, the AIMFIGHT site is pretty good, and pretty funny.

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I checked who was more connected, Greg Narain or me, using the 'boydstowe' and 'madmonknyc' handles. I dominated!

aimgame1.jpg

Of course, it would be a lot more easy to just put the numbers on the buddy list, like other attributes. In my ongoing Nerdvana rant, I'd like all these sorts of social attributes to be on the buddy list entries, but in a case like this it's even more obvious that it should be displayed there, instead of this silly AIMFIGHT screen.

What I would like to do with this underlying circles of friends and friends of friends information is to be able to make my own attributes public: where I am geographically, recent blog posts, my availability, or whatever. The implicit social network latent in the instant messaging network is just crying out to be tapped, and not for silly games like this: it's the future center of the online universe if someone at AOL, Google, MSN, or Yahoo wises up to it.

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danah boyd on MySpace Acquisition

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Posted by Stowe Boyd

Cousin danah suggests that it is the market trend data over at MySpace that is leading News Corp to buy the social networking company:

Unlike the other YASNS, the value of MySpace comes from the data on media trends that is the core of what people share on that service. You have millions of American youth identifying with media and expressing their cultural values on the site. Marketers who want to understand the constantly shifting youth trends are often looking for a perch from which to be the ideal voyeur. And with MySpace, they found it. Here, youth are sharing media left right and center and forgetting that they are doing so under the watchful eye of Big Media who are certain to use this to manipulate them. Because youth believe that MySpace is a social tool for them, they are not conscious of how much data they're giving to marketers about their habits.

Hmmm. I don't know that Murdoch is really interested in the market trends so much as the growth curves at MySpace, and the 'several million' in profits it posted. My bet is that the social architecture for MySpace combined with people's passion for music represents a turning point for the music industry, and Murdoch and Co. decided to buy it before it cost billions. Moreover, the same social architecture, combined with other domains -- movies, TV, books, wine, TV, games -- could turn MySpace into the socialized replacement for Amazon, since Amazon has frittered away their lead in the space and yeilded the Web 2.0 era to others.

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July 16, 2005

Technorati should be for sale

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Posted by Arieanna Foley

Dana Blankenhorn thinks that Technorati should be for sale.

A lot of people out there have been noticing Technorati falling behind in tracking links - while Bloglines pulls ahead.

Dana thinks now is the time for an infusion of major cash. The mass market is knocking at the door, ready to use the tool. It needs to keep up, and for that needs cash.

Dana's advice: Self-fund, fast. Sell. Or lose out.

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July 15, 2005

ConnectViaBooks

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Posted by Stowe Boyd

I stumbled across a new social networking solution that actually fits in with the model of success that I outlined recently (see Social Design): it is focused on a domain -- books -- that I am really interested in. the service is ConnectViaBooks, and it is similar in spirit, but not in UI to Last.fm, a music service that has enlarged my musical realm in the last six months (see Unlinking From Social Networks: Part 4).

I created a reading list based on my love for historical novels, and after adding a rating for the Patrick O'Brian Aubrey Maturin series, and Bernard Cornwall's Sharpe series, I was quickly introduced to other people and other books I might like.


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I actually discovered that there is a 21st book in the O'Brian series that I didn't know about: unfinished, alas, but something I might read over at Barnes and Noble one afternoon (see Amazon.com: Books: 21: The Final Unfinished Voyage of Jack Aubrey (Aubrey/Maturin Series)).

But the service lacks various social architecture elements -- at least at this point -- that I think are essential. The domain schema for books -- author, publisher, and genre -- is too dominant. The primary axis of involvement has to be people, and their artifacts. Instead of 'booklists' I would like to have a blog-like system to write about books, and have the entries tagged. Rating the books is fine, but too limited. Instead, this service provides a forum, where everyone can enter comments about books, or about whatever.


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So, I am unlikely to become too involved in this solution, at least until the social architecture elements move into the the foreground: and they will have to, if it is to be successful.

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July 14, 2005

Blog Spam or Unmet Market Need

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Posted by Stowe Boyd

I was reading the preamble post at Doc Searls' IT Garage, and noticed that the post was immediately hijacked by someone flogging Linux-based accounting software. A number of folks -- including my old friend Gary Turner -- started to chat about that topic using via comments on the post. Kind of strange, given the context. This is another case of blog spam exposing an unmet market need. Someone related a story to me last year about a single blog post that mentioned Soldier of Fortune magazine as an analogy; that post, because of the author's Google juice, became a watering hole for all sorts of out-of-work and wannabe soldiers of fortune until the author cut off all comments. Looks to me like IT Garage should dedicate some time to Linux accounting software, or maybe someone should start a blog dedicated to that topic.

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July 13, 2005

July 07, 2005

Plazes Has Detailed Maps

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Posted by Stowe Boyd

I noticed today -- how had I missed it? -- that Plazes now supports detailed maps. Here's the map of the Starbucks I blogged this in, on Market in San Francisco.


detailedmap400.jpg

What I want, however, is to make the Plazes map widget over in the left margin doubleclickable, so that would expand into the detailed map. Doesn't work like that, alas.

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Starting From Scratch: Social Design Is Hard

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Posted by Stowe Boyd

I am smack in the middle of an experience I have thought about a lot over the past few years. I am getting the opportunity to work with an impassioned group of entrepreneurs who are trying to design a new social application -- details omitted to protect my liabilities under NDA -- and unlike my usual technology consulting, this is really, really early stage.

We have been talking about various well-known solutions that incorporate social elements -- like friends, groups, collaborative filtering, tagging, and so on -- and stargazing about what the hypothetical users will want and care about (we even flew in a few to get their insights and thoughts). And what I have realized, after the first day, is how hard this is. I mean, I have designed lots of software in the past, and used a lot of different approaches to doing it, but this is somehow more complex: exactly because it is all about the social aspect.

I feel that we don't know enough about social tools to have the necessary design patterns defined to construct the social architecture that will surround all future successful social applications. Based on the events of the past day, I am offering a few -- perhaps obvious and overgeneralized -- observations:

  • People Are The Living, Breathing, Beating Heart Of The Universe -- Those folks that I know and form my social reality are the center of my universe. Therefore, activities involving interacting with them, learning about them, and perceiving the world through their eyes should be the centerpoint of social applications. I am strongly biased toward the instant messaging buddy list metaphor as a central motif around which social interaction can swirl, but it's not essential, I guess. The motif of an address book can serve, I suppose, or the network models that underlie social networking apps, but seems to me less helpful than buddy list aggregation into groups. (See Nerdvana posts, for more on this.)
  • Artifacts Bind Us Together and Define Us -- People create and leave a trail of their social activities, like creating blog posts, comments, tags, links, ratings, posting pictures, even the path that they have taken through a series of pages on a service. These artifacts are actually a more interesting way to characterize people than simply written stuff in a profile. More importantly, some of these artifacts -- links to people and posts, ratings, testimonials, and so on -- represent the social glue that links us, and is a reflection of emergent value in social networks. When dozens of people link to a book review I post in a hypothetical service, and rate it highly, they are -- in essence -- suggesting that my post matters, that it should be read, that others would find it helpful, and, by extension, that I, as the author, have made a contribution that is valued. This accretion of meaning through the tens of thousands of individual activities within a social application is larger than the 'content' generated: the whole is truly greater than the sum of the parts.
  • Social Interaction Is Bottom Up, And So Is Everything Else -- Features like tags, user defined groups, arbitrary user-defined relationships, and user defined categories make sense and work because social context is very personal and local, not universal and general. All fans of what I think of as downtempo music will not use that term, and even if they did, they may still not agree with my characterization of a specific album as downtempo. But when you surrender to the bottom-up nature of social applications, that ceases to matter. Over the long haul, those that care about downtempo-ish music will converge toward a more-or-less consistent use of the term, at least consistent enough for the term to be useful in an approximate sense. Which is really all we can hope for in a subjective universe, anyway.
  • Social Stuff Absorbs and Trumps Domain Stuff -- Imagine a social application dedicated to the love of wine (I'd join!). There is a natural information schema in the world of wine, based on things like country of origin, regions, vintners, vintage, kinds of grapes, and so on. That information structures an intuitive schema that we all adopt regarding wine. The same holds in other areas, like music, books, blogs, and nearly anything that people can obsess about. But you shouldn't imagine that this domain schema should the primary axis for people's interaction. That just leads to a giant catalog experience, which basically sucks. The primary axis of user interaction in social applications is human interaction -- people communicating, or individual looking at what others say about their obsessions, or finding new potential friends based on shared obsessions, or finding new wines, books, or music based on the recommendations of friends. The natural schemas of the world should be leveraged in the social sphere, but should be subsumed by it. People will want to live in a coffeeshop, talking to people about books, not in the stacks at the library or the warehouse at Amazon.
Tolstoy wrote in War and Peace Anna Karenina [update and correction thanks to Steve and Alex: see comments], "All happy families resemble one another, each unhappy family is unhappy in its own way." I bet that all successful social applications will be based around the same, shared social architectural patterns, while ten thousand failed solutions will fall by the wayside by adopting some "innovative" take on social architecture that will, in the final analysis, miss the point. Like a social bookstore that forces us to stare, endlessly, at the stacks, and makes it hard to find out what your friends are reading, or to connect with other people that quote Tolstoy in their blogs. Even established realms like Amazon will have to rework their architecture to match the social architecture latent in our wiring, or they will get pushed aside by an upstart that cracks the social code.

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July 06, 2005

Dina Mehta on Worldchanging Social Tools

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Posted by Stowe Boyd

Dina Mehta has a great post on Worldchanging Social Tools from a few months ago that I missed. Read!

[tags: ]


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July 01, 2005

Linda Stone at Supernova: Continuous Partial Attention

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Posted by Stowe Boyd

Linda Stone, formerly of Apple and Microsoft, and the person responsible for coining the term Continuous Partial Attention, gave a much discussed presentation at Supernova. I have been interested in the meme for years (see here).

I am really sorry to have missed Linda, but Nat Torkington posted a great series of notes at O'Reilly Radar. As a result, my comments rely on third party hearsay: so be it.

Her angle in the past has been to suggest that CPA is something to be resisted: an aberrant response to the pressures of remaining connected. It seems that she is moderating her tone, at least a hair:

Linda Stone (as channeled by Nat Tarkington)
In 1997 I coined the phrase "continuous partial attention". For almost two decades, continuous partial attention has been a way of life to cope and keep up with responsibilities and relationships. We've stretched our attention bandwidth to upper limits. We think that if tech has a lot of bandwidth then we do, too.

With continuous partial attention we keep the top level item in focus and scan the periphery in case something more important emerges. Continuous partial attention is motivated by a desire not to miss opportunities. We want to ensure our place as a live node on the network, we feel alive when we're connected. To be busy and to be connected is to be alive.

We've been working to maximize opportunities and contacts in our life. So much social networking, so little time. Speed, agility, and connectivity at top of mind. Marketers humming that tune for two decades now.

Now we're over-stimulated, over-wound, unfulfilled.

CPA as coping mechanism? I maintain that continuous partial attention is an inbuilt aspect of socialized online existence. Linda suggests that CPA is about maximizing opportunities and network connection, but I believe that its a means to understand the world through connection. We rely on our social connections to alert us to what's important, what's hot, what's worth reading. And then, she states that this is all just a dreadful ruse, anyway, since in the end we are left "over-stimulated, over-wound, unfulfilled."

The alternative to CPA is to revert back to an industrial age, one-thing-at-a-time approach to dealing with the world. That model is fine for supermarket checkout lines, but fails catastrophically in other settings, like hospital emergency rooms.

Continuous partial attention is a meaningful accomodation to the possibilities inherent in operating within the context of a social confederation of other minds, linked through social tools. When examined from the perspective of individual productivity -- how many words, widgets, sales have you produced per month -- CPA is negative. But in the social universe, you have to measure the productivity of all the connceted members, and productivity of the whole -- I maintain -- goes up as a function of connectedness. I am willing to slow my roll to answer your question, which allows you and your group to make progress, and you will take my IM the next day, helping me get unstuck on a problem. Someone alerts me to a product announcement, and takes a minute to tell me why they think it's important: I willingly accept the interrupt, even though it might be thirty minutes before I get back to what I was doing.

To some extent, the question is "what is the highest good?" Is it better to complete the task in hand, or to accept an interrupt? This is contextual, to a great extent: if you are performing brain surgery, the answer is one thing, but if you are updating a project plan, and it's Stowe on the phone with a question, your answer could be quite different.

The is a real balancing act going on with CPA: we can't remain sane if we run in circles everytime the leaves move, but we need to be constantly scanning the horizon for prey or predators. And we have to trust the intuition that emerges from the social network. I think that Linda's sense of unfillment -- or her belief that we are -- is something like the mythic yearning for a former golden age. She elaborated on her notion of Ages of Attention:

We're shifting into a new cycle, new set of behaviours and motivations. Attention is dynamic, and there are sociocultural influences that push us to pay attention one way or another. Our use of attention and how it evolves is culturally determined.

I see twenty year cycles. Coming through in the cycles is a tension between collective and individual, and our tendency to take set of beliefs to extreme then it fails us and we seek the opposite.

1945-1965: organization/insitution center of gravity. We paid attention to that which we serve. Lucy paid full attention to phone conversations, Seinfeld does not. Belief that by serving insitution of (marriage|employer|community) we'd leave happy and well-ordered lives. Marketing, command-and-control lifestyle, parents and authority figures, all fit in. Service to institution would bring us satisfaction. We paid full-focus attention to that which served the institution: family, community, marriage. We trusted experts in authority to filter the noise from the signal, to give us the information that matters. As those things failed us, we embraced what we'd suppressed.

1965-1985: me and self-expression. Self and self-expression new center of gravity. Trusted ourselves, entrepreneurial. Apple, Microsoft, Southwest Airlines. Marketers said we have our power to be our best. Fashion broke free. We paid attention to that which created personal opportunities. Paid attention to full-screen software like Word and Excel. Willing to fragment attention if it enhanced our opportunity. Multitasking was an adaptive. Our sense of committment dropped: rising divorce rate, 3 companies/career, etc. Became narcissistic and lonely, reached out for network.

1985-2005: Network center of gravity. Trust network intelligence. Scan for opportunity. Continuous partial attention is a post-multitasking adaptive behaviour. Being connected makes us feel alive. ADD is a dysfunctional variant of continuous partial attention. Continuous partial attention isn't motivated by productivity, it's motivated by being connected. MySpace, Friendster, where quantity of connections desirable may make us feel connected, but lack of meaning underscores how promiscuous and how empty this way of life made us feel. Dan Gould: "I quit every social network I was on so I could have dinner with people."

Her 1945-1965 characterization could go much further back. Ronald Ingelhard's sociological explorations showed that modern day people were rejecting the large organizations that they had formerly found safety and self-identification through, and that people demanded true voice -- unmediated participation in the world. This territory has been deeply mined by Shoshanna Zuboff in the Support Economy (see my discussion, here).

And then, the Summer of Love came along: 1965-1985. According to Linda and Time magazine: the Me generation. But this may be better characterized, once again, as the rise of true voice, the period when the old institutions failed to retain our interest, and people's self-identity become increasingly disassociated from institutions. Note, however, that there was no Internet, and people had the option of 'tuning out' the broadcast media and 'dropping out' from institutions, but only the grassroots means to recreate a social order from the bottom up: no social tools, though. I was teargassed at the Capitol, marching against the Vietnam War, so I remember that era fairly well.

And then, Stone's 'network center of gravity': 1985 - 2005. She suggests that we have donned continuous partial attention like bellbottom pants, a faddish reaction to the zeitgeist arising from a networked age. And that we have tried them on -- along with flings with Friendster and other null experience social networking apps -- and now are turning away from all that froth. To... what?

So now we're overwhelmed, underfulfilled, seeking meaningful connections. iPod as much about personal space as personalized playlists. Driving question going from 'what do I have to gain?' to 'what do I have to lose?' Success turning to fear.

Attention captured by marketing messages and leaders who give us a sense of trust, belonging in a meaningful way. Now we long for a quality of life that comes in meaningful connections to friends, colleagues, family that we experience with full-focus attention on relationships, etc.

The next aphrodisiac is committed full-attention focus. In this new area, experiencing this engaged attention is to feel alive. Trusted filters, trusted protectors, trusted concierge, human or technical, removing distractions and managing boundaries, filtering signal from noise, enabling meaningful connections, that make us feel secure, are the opportunity for the next generation. Opportunity will be the tools and technologies to take our power back.

Hmmm. I don't buy it. First of all, I don't believe the characterization of being unfulfilled. People are overwhelmed with information, if they operate on an information basis: too many RSS feeds, too many channels, too many choices. That leads to anxiety, yes. But there is never too much meaning, too much insight, too much understanding. So shifting over to a socialized means of filtering the world instead of the information model decreases anxiety: I trust those that I am connected to to help me make sense of the world. And for that to work, I must adopt a communitarian attitude: my time is truly not my own. It is a shared space, a commons in which I interact with my buddies, where we live.

This does not require a return to full attention, one-thing-at-a-time processing of the world. Yes, you rely on trust -- trusted contacts -- but Linda seems to suggest that we will be able to leave the filtering to others: to trust concierges, protectors, leaders. Personally, I don't want to yeild sense making to leaders any more.

Despite her millennial appeal to the world weary baby boomers, Linda's Three Ages of Attention does not really work. Every generation since the advent of real-time communication, starting with the emergence of the telegraph, has become more and more connected, and continuous partial attention is a meaningful and sensible strategy for the world that bits built.

While Stone may feel that the ulimate aphrodesiac is the ability to wrap a Babble device around our entire lives and make the world go away -- its a messy, messy world these days, after all -- I don't. I am approaching the ongoing social tools revolution expecting that it will lead to greater connection, deeper involvement with others, and a richer way to perceive the world, but this will continue to come as a direct correllary to my willingness to spread my attention, and to attend to many contacts. Unlike Stone, I don't think 2005 is the cliff at the end of some 20 year era, but just another stepping stone on the path. I expect more, and more sophisticated, ways to distribute attention in the coming months and years. But then I believe we are processing meaning, not information, and that might be the central difference in our philosophies.

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June 30, 2005

Yahoo Search Goes Social: My Web 2.0

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Posted by Stowe Boyd

I have never really adopted the use of Deli.cio.us, the best known social bookmarking and search tool. There was something about the spare, blank, austere user interface that annoyed me, so I never warmed to it. However, I am a great believer in the future of social search, so I turned to the new Yahoo My Web 2.0 with great interest, and now believe, like Waxy.org, that it is possibly a Deli.cio.us killer.

I continue to believe that the center of the social universe is the instant messaging buddy list metaphor: not just because I am biased toward real-time communication, but because human beings are the center of the socialized world. That's the rationale for the ideal that animates a series of posts I made over the past few months. However, the Yahoo My Web 2.0 builds on the Yahoo 360° social network metaphor, to decide who makes up my universe, which is a pretty good second-order approximation. I want to know what the Dunbar core group -- the 150ish most critical folks in my universe -- are reading, finding, thinking. My Yahoo 360° group includes Stuart Butterfield, Marc Canter, Jonas Luster, Greg Narain, Liz Lawley, Ross Mayfield, and a few dozen others, so the results are pretty indiciative of what My Web 2.0 might look like in a steady state of use. Here's a tagcloud based on the tags being used by my contacts in Yahoo 360°:

yahootagcloud400.jpg

Ok, so I am going to start using the system for the next few weeks, and I plan a series of posts chronicling my experiences, and the commentary of other explorers.

Here's what the folks at Yahoo Search blog have to say about what they are up to:

[from Yahoo! Search blog: Search, with a little help from your friends]

Introducing Social Search

To address these kinds of limits of today's search experience, we are releasing an early beta version of My Web 2.0 for a limited number of users. It is a new kind of search engine -- a social search engine -- that complements web search by enabling users to search the knowledge and expertise of their friends and community in addition to the web. Here's some of what we think is interesting about My Web 2.0:

  • The trusted web -- Anyone can save, tag, and share knowledge with their community. Any page on the web with your comments and insights. Your community can do the same. The result -- a new search experience that combines web search with what your trusted community has tagged and shared. Users can build their community by inviting their contacts via email or by importing existing social relationships from Yahoo! Address Book, Messenger, or their 360° community. My Web 2.0 then leverages the Yahoo! 360° personal network platform to enable people to manage their search community.

  • Personalized search -- My Web 2.0 is powered by Yahoo!'s new MyRank Search Technology, which provides personalized search results based on the shared knowledge of the people they trust. Personalized search is also supported by our My Search History capability, (launched in My Web 1.0 ). Over time, you will see us integrate MyRank technology across other Yahoo! applications and services.

  • Control over what is shared and with whom -- Each page saved and tagged can be shared with the world, just with friends and their friends, or kept private.

  • Structured tagging -- The internet is about much more than web pages -- key dimensions like time and location can be as important as the content itself. With user-provided structured tags like "geo:[location]" applied to pages, search results can now can include maps to locations in addition to the web page.

  • Open APIs - Through the use of My Web 2.0's XML and RDF APIs , a whole host of new applications can be built -- like what the folks in the Stanford University TAP project are working on.

How Is Social Search Different?

Social search complements web search, which is driven by publishers and web sites, by providing a better search experience that is powered by people and communities. Flickr is a great example of this power applied to photos and image search.

Much like links and anchor text enabled major improvements in web search by becoming a new source of authority for search engines, people and trust networks are now an additional source of authority for social search engines. In the same way that blogs and RSS are empowering individuals to participate in publishing, individuals and communities can now participate in search, using tools like My Web 2.0 that let them define what is valuable to them and their community.

Over time, we envision communities using My Web to build their own search engines to capture and make accessible the knowledge of their community -- search engines populated with the collective experience of a group of medical researchers, a community of PHP experts, a bird watching club, or members of a structural engineering consulting firm.

Ok, I am looking forward to the integration with Flickr and Messenger, but please make sure everything works with Mac, ok? The Yahoo Address book doesn't sync with Mac, and the newly released beta of Messenger (I wrote about it a few weeks ago: Not Nerdvana, But Maybe The Suburbs) doesn't run on OS X yet.

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June 29, 2005

iTunes 4.9: Now With Podcasting

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Posted by Stowe Boyd

I downloaded the new iTunes 4.9 with integrated podcast support. The access to podcasts at the Apple Music Store seems to work without a hitch, although I yearn for social filters for music and now podcasts: tags, friends, and so on.

ipodcasting350.jpg

What I really want is a better way to find good podcasts; as usual, the real issue is attention. Just being offered the 'top podcasts' based on mass leanings doesn't really help me, at all. I already know that Adam Curry is getting mass downloads.

The future is is socialized search: what are my pals lookling at, reading, getting into? If Apple has any sense they will rapidly incorporate tagging, neighbors, friends, and all the other social goop that works. They have the high ground, based on the dominant position of iTunes and iPod: please, please add the features that will make it work the way it should.

I also uploaded a True Voice podcast, just to see how that works. Hmmm. Led me to add some additional fields to my XML: "ManagingEditor" is used by iTunes for the author of the podcast, for example. Anmd there seems to be a considerable delay in getting approved -- probably a manual process.

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June 28, 2005

New Google Personalized Search

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Posted by Arieanna Foley

Google has announced a new version of personalized search today. It uses search history, which it has been collecting after you sign in to Google. It uses patterns in your history of searches and clicks to reorder search results just for you.

Personalized search can be turned on or off. Although I think the concept is a valid one, using past clicks and history information to deliver you targeted results (organic and paid), I personally choose not to turn it on. I'd rather keep my search history out of Google's servers, as far as that is possible.

From John Battelle, SEW

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Phishing costs reach $1 billion in the US

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Posted by Arieanna Foley

Messaging Pipeline reports that phishing has cost the US nearly $1 billion - and this is only direct costs associated with lost funds from banking schemes. It does not include any of the costs in combatting phishing, hard costs to the banks, or any of the soft costs from all this hassle. The rate of incidence has gone up significantly this last year.

[tags: ]

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GPS Camera

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Posted by Stowe Boyd

My new bud, Lars Plougman, says Geography is here to stay, and wants a GPS-enabled camera or camera cellphone. Me too.

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June 27, 2005

High performance collaboration and the patterns we have lost

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Posted by Arieanna Foley

I had the pleasure of interviewing Eugene Kim before CTC about collaboration and the need for simplicity. I also sat in on his panel. And I was thoroughly glad I did. There was very little overlap in the interview and session, and I was really pleased with the whole session.

Eugene really took on the un-conference ideals and shook things up. We started the session by all getting into a large circle. Each of us on a level, being able to see everyone, and with Eugene as a part of the group. Instantly created a whole new dynamic.

First, Eugene's definition of collaboration:

Two or more people interacting and exchanging knowledge in pursuit of a shared, collective, bounded goal

What does this mean? Simply that people work together towards some finite, measurable end.

Today, we struggle to communicate. To collaborate. Eugene thinks we have lost the knowledge to work together effectively. And so we struggle to find technology and knowledge to meet our collaborative needs. Eugene draws on an interesting example to explain why we have come to this struggle. He uses parenting.

For centuries, people grew up together in large extended families and social groups. Knowledge was passed on orally and through sharing of traditions. Some of this was simply just everyday knowledge you gain from being a part of a larger community. As we have now recently grown away from this type of societal structure, more and more just living in single family homes with little to no daily interaction with family or neighbours, our learning of many of these norms has been disrupted. As a result, people have lost knowledge on how to parent. You didn't see whole bookstores devoted to the subject before. But now you do.

The same thing can be said for collaboration. We have been collaborating for as long as we've held social groups. Collaboration is communication. And it's never felt this complicated. It just was something we did. Now, we've lost that knowledge.

We've also become impatient. We want technology and services to work immediately, without training or setup. But we forget that the things we do everyday to add performance to our workday did not come to us so quickly. Writing. Spelling. Typing. These all took years of development. We must sit back and remember that some high performance tools will have tradeoffs.

An interesting topic we went over was that of patterns. Christopher Alexander was an architect who developed a concept of patterns which very much coincides with what we talked about above on lost knowledge. The idea is that we intuitively grasp patterns, even though we cannot easily vocalize them. For example, we understand basic constructs of our own language and apply that to learning new languages intuitively. Once, vocalized, these patterns produce the "ah ha" moments we all know. Like the "i before e except after c" pattern. It makes sense. And is easy to apply.

Well, the same patterns exist outside the bounds of language alone. For example, we can look to centuries of "great" architecture. Not just the pyramids, but the elaborate chapels and castles and cities of the past. Somehow, we've lost the pattern needed to reproduce works of this magnitude. Sure, we have our skyscrapers. But do they have that greatness we all feel when we enter some of these old pieces of art? The pattern is lost. We can feel it is there, but it has not been vocalized.

A pattern has a goal of quality, even if it cannot be named. A pattern is a named best practice, when vocalized. If you name the pattern it becomes real. Something to share and improve upon. If the knowledge of the pattern is lost, if the implicit knowledge is not passed on, the pattern and the ability to make it explicit are lost. It requires great effort to regain this knowledge.

Regaining knowledge of the patterns of collaboration is the social necessity for us to improve how we interact and work together towards some end goal. Technology is not the solution. The solution is social. For us to examine our interactions for the pattern for success. Perhaps this is where best practices will become important. So that we may seek out why some teams work better together, and why some do not.

Some patterns to consider:
The permission to laugh - remember Finding Neverland with the kids in the theatre?
The permission to participate - sitting in a circle, as we did here
Shared display - whiteboards are great collaboration tools, especially if everyone has a pen
Visible pulse - RSS, IM: you can see others working and making things happen

I hope I've done justice to this panel. I look forward to speaking with Eugene again in the future. Great work.

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June 23, 2005

24/7 Millenials

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Posted by Stowe Boyd

LA Times piece on just how connected young people are. Offers a better slogan for AOL: "If you don't have AIM, you don't have friends."

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June 21, 2005

James Surowiecki Keynote at CTC 2005

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Posted by Arieanna Foley

James Surowecki opened up CTC on its second day with a keynote on crowds and what business knowledge can be learned from crowd behavior. As background for his arguments, he gives an example of a crowd of individuals who need to guess the weight of an ox. Taking the average of these guesses - the collective intelligence - they came up with a number that was, in fact, really closed to the weight of the ox. In fact, it was only very marginally off. Was it a coincidence? No. James says that it is merely an example of group intelligence.

Under the right circumstances, groups together can be smarter than even the smartest person amongst them. That they have a power of collective intelligence. As business people, the average group perspective can be a powerful thing. Google has succeeded by taking group opinion into its search - it returns better, more powerful search results because of the PageRank system. PageRank is an Internet vote for relevancy.

Probability will take that groups will be correct in many predictions, including those of business. What is the stock market if not a crowd. But, on a smaller scale, businesses can tap their own employees as a group or crowd. HP set up an online stock market that was used to predict printer sales. Their predictions, as a group, were more effective than the formal predictions the business was running. Internal stock markets are used because they are an easy way to make predictions. Even without incentive or payback for participation. It's like bottom up decision making. And it doesn't need to be chaotic, as many assumptions for teams and crowds go.

What circumstances make groups smarter? People need to be independent, cognitively diverse, have diversity in information, and there needs to be a way to aggregate opinion. Collective intelligence comes out of an aggregate or average of opinion, not from picking the strongest argument. Consensus and imitation are failures of group intelligence.

Where decisions under uncertainty need to me made, we cannot imitate what others around are doing. Imitation is rational, but it does not lead to collective intelligence. And, though we learn from others in our group, it is also important that we share information along, not influence. This is difficult. Some people will be more powerful than others. This can lead to an information cascade that can go against rational self-informed decision making.

Information must come without influence, but it's not an easy step. To avoid influence skewing rational decision making, people must have loose ties to each other. This may sound counter intuitive, since groups that know each other well do work quickly. However, they are more likely to reach consensus rather than forming individual opinions. One step to change this is to have leaders spend more time asking questions than answering them. Diversity and independence are key markers to making groups collectively smarter. Once individual decisions are freely encouraged, those opinions can be averaged or aggregated - this is where collective intelligence is shown. The final answer may be completely different than the individual ones, but it will be the best decision and the best predictor.

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June 18, 2005

More On Remote Tagging: Dave Sifry Wises Me Up

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Posted by Stowe Boyd

Dave Sifry responded to my recent post on Remote Tagging, telling me that what I want already is supported:

Stowe, we already do this, and support people who link using rel="tag" without necessarily pointing to technorati.com.

This surprised me, so I went to Technorati and looked up the Tags description and found out that, yes, something nearly exactly like what I want is supported:

[from Technorati: Using Technorati Tags]

You do not have to link to Technorati. You can link to any URL that ends in something conforming to the tag standard. For example, these tag links would also be included on our Tag pages:

  • <a href="http://apple.com/ipod" rel="tag">iPod</a>
  • <a href="http://en.wikipedia.org/wiki/Gravity" rel="tag">Gravity</a>
  • <a href="http://flickr.com/photos/tags/chihuahua" rel="tag">Chihuahua</a>

So, this allows me to create a tag in a blog post that associates a tag with someother post (or URL), basically a remote tag. But it isn't in the more normal conversational form:

"over at <a href="http://marc.blogs.it/archives/2005/06/stowe_floats_a.html" rel="tag:socialarchitecture">Marc's Voice</a>"

This would have to be written differently:

"over at Marc's Voice, he has some comments about <a href="http://marc.blogs.it/archives/2005/06/stowe_floats_a.html" rel="tag:socialarchitecture">social architecture</a> worth reading"

What I don't understand is what Technorati does with all the social information: I have never noticed a Technorati tag that displays the information that a tag like 'social architecture' is associated with a particular post at a blog, such as Marc's Voice, but has been created by a third party, in this case, at Get Real. That the critical social glue, here, not just the abilty to create the remote link.

So, I am going to create one here, as an example, and I will see what the outcome is.

Marc Canter agrees with my call for as I wrote the other day.

This should lead to Marc's post being associated with the tag at Technorati, as I understand it.

More to follow.

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June 17, 2005

LA Times to start using Wikitorials

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Posted by Arieanna Foley

LA Times is set to start using Wikis for editorials. The plan is to let readers edit the editorials in a section of their website to be named "wikitorials."

As far as refreshing newsprint, I think this is one of the better ideas out there. One of the few that actually goes to engage readers with the content and the paper. It would be interesting to see the revisions as they evolve as well, to see what opinions are made then removed. Editorials are often opinion heavy, so who will come out on top, or will it strive for neutrality?

News via Smart Mobs

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Qumana buys Lektora

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Posted by Arieanna Foley

Qumana Software Inc. has acquired the exclusive rights to market the browser-integrated RSS aggregator Lektora. Qumana launched version 1.0 of their blog publishing software QumanaLE less than a week ago. I've been working with Qumana for a few weeks and am excited about what's coming around the corner. Creating a seamless chain from reading to publishing is just the start. Go here for the press release

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June 16, 2005

Cleaning Out The Closets: Trimming Blog Categories

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Posted by Stowe Boyd

As an interesting side effect of adopting Technorati tags, I have rethought the use of blog categories for Get Real -- which were starting to get out of hand, anyway.

Basically, because of the specificity offered by tags -- which are potentially infinite and perhaps time-limited in their use -- I have decreased the number of categories at Get Real from like 40 to around 20. I have dropped some categories altogether, etither collapsing them into others (like "Geolocation" and "Proximity" which are now "Geolocation, Proximity"), or replacing them with their corresponding tag.

I guess what I would like is a finer-grained control on the domain of tags, really, and then I would just drop categories altogether. I'd like to be able to represent that a tag is intended to be used locally, which would be the equivalent of a category. My blog platform could scan the entries for this information, and create the equivalent of category archives. But remote platforms, like Technorati, could also scan this information, and take advantage of these category-like tags in some fashion.

[A side note: One hazard of this housecleaning is that you can make a dumb mistake. I did. I unintentionally deleted "Social Networking" as a category, and had to manually recategorize 50-something entries.]

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June 15, 2005

Remote Tagging: A Richer Social Model

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Posted by Stowe Boyd

I was involved in a brief email exchange with Eric Marcoullier of Mybloglog.com about his service, which provides a means to track what hyperlinks people are clicking on in your blog or website. I told him that I seldom look at the reports, and the reason is that I am more interested in why people follow links than what links they follow.

It occured to me that I would really like to steer people to links in a traceable way, one richer with semantics. So I have a humble suggestion for the poor folks at Technorati, whose life I have been making a living hell over the past months.

Here's my idea: a means to associate tags with URLs, so that I can assert that the destination location in a URL should be tagged, even if those who are managing the destination site/blog don't use tags. I can do that today with Deli.cio.us, but not within the context of blogging. I am colling this "remote tagging" for want of a better term.

Currently technorati tags are of this form:

<a href="http://technorati.com/tags/whatever" rel="tag">Whatever</a>

When you click on the link takes you to the technorati page associated with that tag. But what I would like is another form of url, where you associate a remote destination with one or more tags, and when you link on it, it takes you there, to some blog or other destination, not to technorati.

An example:

"over at <a href="http://marc.blogs.it/archives/2005/06/stowe_floats_a.html" rel="tag:socialarchitecture">Marc's Voice</a>"

This would have the effect of associating the tag with Marc's post. Technorati could also keep track of the fact that it was Stowe that associated the tag with Marc's post, and in which post I did so. Presently, only the author can create Technorati tags for a blog post, unless you use Deli.cio.us (or Furl) bookmarks.

This would turn Technorati tags into a much richer mechanism. The social element would be heightened, because the tag could be used to connect posts. This brings the social element of Deli.cio.us bookmarks into Technorati, but not based on a bookmarking metaphor: it's threaded into the social medium of blogging.

This would also provide tremendous fodder for analysis of the social networks implicit in links. For example, if I have 10 links to Marc's Voice, and 7 are tagged "socialarchitecture" and 3 are tagged "deathtopanelsessions", the nature of our social involvement can be teased out. And likewise, the multifaceted nature of people's social networks could be directly supported in this way. I could tag all links, including blogroll entries, so that the various overlapping social networks that comprise my world could be evident. This would mean that we could drop efforts like FOAF, and instead simply enrich the blogging activities we already are involved in.

I hope offering this feature to Dave Sifry & Co at Technorati will make up for all the trouble I have been causing, finding various nicks, warts, and bumps in the current Technorati implementation. Of course, free advice has a tendency to be worth what you pay for it.

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June 14, 2005

Del.icio.us Introduces Multimedia Tagging

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Posted by Gregory Narain

Del.icio.us has introduced several new extensions to their tagging system and quietly changed the way many people will discover new parts of the internet. At least that's how the headline should read. In reality, the new features will help surface tons of multimedia from both the middle and edges of the blogosphere and beyond.

Until now, there were two problems, in two different domains:

  • Podcasts are generally discovered by talent or theme, not topic.

    That comment will raise hairs on many necks, but it's something I believe to be true. For newcomers to podcasting, they generally start at a directory or with a directed search as guided by an "insider". The challenge for newcomers, as has been covered many times before, is that to tell if you like someone requires a good deal of work (finding shows on the right theme, downloading and listening to determine the fit, etc.). However, we've also got lots of shows that are situated around streams of consciousness or broader themes (generalization again).

    What has been missing, largely due to the huge effort required the prepare detailed show notes and the lack of available indexing tools (podscope.com aside), is the ability to determine what a show covers. Some may consider this to be a suitable challenge, however I there are many, many use cases where random banter won't cut it.

  • Audio could be tagged, but not downloaded easily

    Since our podcasts and other forms of web multimedia live, well, on the web, they all theoretically have a unique URL. This is where del.icio.us comes into play. People are tagging URLs all the time inside this service and their recent round of funding will surely deliver greater reliability and new features.

    The disconnect, though some creatives have worked around them, was that the links to the audio were not presented in a format that made it possible for Podcatching clients to download them - we could see the smoke, but not the fire.

So here we are today, and things are very different. Now, del.icio.us has added enclosure tags to their generated RSS feeds. This will provide us all with a unique ability to reach people who were:

  • Not looking for podcasts, but could benefit from them

  • Looking for more granularity, but unable to find it

All we need to do now, really, is start to register our podcasts with del.icio.us and provide tags that are relevant to the conversation had. Now we're getting topical views of the podcasting space. What's best is that all the "traditional" arguments for tagging as a whole come with it, and then some:

  • Quick and easy to designate, as compared to writing show notes with time stamps, etc.

  • Human-mediated (for the time being) provides that key human filter that helps us determine what's appropriate (note, I'm not commenting on quality in any manner).

  • Reputation-enabled by default since I can choose to let people I "trust" to recommend the topics for specific podcasts. Now I'm choosing editorial talent.

It's safe to assume that a new league of extensions and applications will launch atop del.icio.us soon.

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Yahoo buys blo.gs

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Posted by Arieanna Foley

To reiterate: Yahoo is moving. Today also announces the Yahoo purchase of blo.gs. The "Y" graphic already appears in my address bar. They move fast. Kudos to Jim Winstead on his sale!

What is blo.gs? A ping infrastructure. More simply - a directory of updated blogs and a series of tools to track them. blo.gs currently tracks 8,777,904 blogs. According to Scoble, others such as Technorati rely on it. Once services get all connected like this it's difficult to just start one. Acquisition is key.

I can see Yahoo making the run to be a major player in the service convergence trend. Picking up today 2 companies, and not too far back Flickr, is just the start. VoIP. Blogging. Photo sharing. All different services. Now all offered as part of the Yahoo bundle.

Picked up the news from Robert Scoble, who caught its original source by Jim Winstead.

href="http://technorati.com/tag/blogging" rel="tag">blogging, , ]

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Craig's List Listing on Google Maps

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Posted by Stowe Boyd

Awesome integration of Craig's List housing listings with Google Maps: HousingMaps. [pointer from Jerry Michalski]

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Sendup of Dvorak's To Tag or Not to Tag, That Is the Question

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Posted by Stowe Boyd

John Mahler has a glorious parody of Dvorak's To Tag or Not to Tag, That Is the Question:

[ from Gonzo Engaged: To Troll or Not to Troll, That Is the Question by John C Mahler]

The uninfluential columnists should be defined here. These are people whom you've never heard of, but whom other uninfluential A-list distopianist columnists all know. I reckon there are about 500 of them. He (or she) influences other like-minded columnists, creating a groupthink form of critical mass, just like atomic fission, as they bounce off each other with repetitive cross-links: trackback links, self-congratulatory links, confirmations, and praise-for-their-genius links. BOOM! You get a formidable explosion—an A-bomb of groupthink. You could get radiation sickness if you happen to be in the area. Except for PC Magazine, nobody is in the area, so nobody outside the groupthink community really cares about any of this. These explosions are generally self-contained and harmless to the environment.

Goes on to swap Dvorak's use of the word "tag" for "troll" throughout. Delicious!

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IM Away Messages: Meta Status

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Posted by Stowe Boyd

Using a variant of the trick that teenagers have employed for years -- using their instant messaging away status to represent mood, location, or generally what they are up to -- Hollywood freelancers have started to use their away status to indicate availability for work:

Cyrus Farivar
[from Wired News: Never IM in This Town Again!]

Instead of displaying simple "away from my computer" messages, Hollywood buddy lists now overflow with come-ons, from "need work" to "wrapping up shoot." Producers hiring for a new production can tell at a glance who's available now, who's not and who might be free in the near future.

My on-going Nerdvana spin on this: the buddy list is the center of our online universe. People make the away message do all sorts of things that it wasn't designed for because we would like to hang all sorts of self-identity attributes off it. It becomes a nexus of our meta status. I generally display what I am listening to on iTunes, but I would really like to have a spectrum of information being displayed: what I just read, the newest tag I just created, the last blog entry I wrote, and my Plazes location.

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June 13, 2005

Technorati Beta: Still Some Bugs To Work Out?

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Posted by Stowe Boyd

There are a lot of new features in the Technorati beta -- such as the RSS feeds associated with tag pages -- which I really like. But otherwise, it seems like the same Technorati with a new coat of attractive paint on it.

And there are still some strange bugs. For example, I can't seem to ever get the 'list by authority' tab to work for me, in either the old or the new Technorati. If you go to Technorati and check out Get Real, you'll see there are 399 links to the blog, and it defaults to showing the most recent list of references. But if you click on the authority tab, you see a screen that says there are no links to Get Real yet.

getrealnotfound.jpg

Note that you also see a message that the last update was 6 hours ago, however, the 399 links number is days old.

[Update: Tried it again, and this time I got strange results again. "50 posts in the past 502 days"? Should it be more like 399? I'm lost.]

A recommendation for Technorati, on a completely different note: Why only show the top 100 blogs? I would personally like to see the top 1000 blogs, or the top 100 blogs that use a certain tag or set of tags. Or the top 100 blogs that are linked to by people who have also linked to me. Showing the top 100 over and over is uninteresting. We all know about BoingBoing and Engadget. We want to poke around in the rich interconnections buried in all those links you are tracking. Let us at them!

And why set up a feedback page, when you have tags? Wouldn't it have been better to recommend a tag, and ask people to post using it?

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Social Networking: Broken, Boring, or Offtrack?

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Posted by Stowe Boyd

I saw that Olga Kharif and Molly Wood, of Businessweek and CNet, respectively, have pieces that suggest that today's public social networking services don't offer much of a reason to play.

This thread has been going on for a long time. For example, I started my retreat from the sites in February (see Opting Out Of Social Networks, which went to five nine pieces in the series, now tagged as ). I polled people at that time and found a lot of dissatisfaction with the services:

Looks like a sizeable number of people are sharing my ambivalence. Almost half have considered dropping out, since nothing much seems to be going on, 75% have been "socially spammed," and only 14% believe that the current features are adequate.

Molly Wood makes good case for social media (blogging) trumping the personal profile model that underlies so many social networking solutions:

It's interesting, for example, to blog about the experiences I had on a given day, but it's tedious to make sure my personal stats, favorite books, and current reading list are up-to-date. One of the reasons I think personal blogs win out over social networking is that they're inherently more personal, more inwardly focused, and a better chance to show more than a snapshot of yourself.

Well, sort of. I think the reason that blogs are simply better is that they are conversational, where SNAs are more of a telephone book experience. People's names, preferences, bios, and contacts does not make for an interesting interaction. SNAs are like begin stuck next to a really boring person at a dinner party who never asks questions, and just tells you the history of his life. Boring.

There are a lot of examples of extremely interesting social networking applications -- I love Last.fm and Flickr, for example -- and services like MySpace and SuicideGirls show the value of a deep concentration into a committed and already-existing constituency, like indie music fans or the counterculture types.

The possible big bang in social networking has not happened: no one has gained the critical mass needed to clearly demonstrate some transformative business case. What I don't understand is why haven't the obvious players tried to incorporate some elements of social networking into their solutions?

  • SixApart, or other blog technology players, could include features to make the social linking that is implied by blogrolls, trackbacks, and hyperlinks more explicit, or more obviously searchable. "What is being read by those that are strongly connected to Get Real?" for example. This is sort of what Technorati and other search tools are offering, but only Deli.cio.us seems to be on a social bent, here, and even that is more focused on the tags than the taggers and their relationships.
  • MSN and AOL have fiddled around with integration of the most obvious social tools -- instant messaging and blogs -- but I am waiting expectantly to see something huge come out of Google and Yahoo in this area. Google is going to launch its own Firefox-based browser, and integrating instant messaging (from Picasa?), blogging, and son-of-Orkut friend of a friend stuff should follow. Ditto with Yahoo's integration of Flickr (which was an instant messaging tool before it was a social networking photo world), including it's blogging capablities, into the Yahoo Messenger and Groups world.

When the social networking modeling and analysis becomes just one helpful element of the substrate that these next generation offerings will be built on, then we will see the true explosion in social networking use. In the meantime, leave me out.

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June 10, 2005

New Technorati Beta

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Posted by Arieanna Foley

Joi Ito and Sifry have just announced that the new Technorati beta has gone live. It is a gorgeous little redesign, that's for sure. I love it. Just balancing on the side of a little busy, but manages to pull it off without being too confusing.

technorati

But it's more than just a fancy new look. It features some great new stuff:

- New help pages aimed at new bloggers (Blogging 101, Tags)
- A "popular" tab for news, books, movies, top 100 blogs.
- More tagging! If your search matches a tag, it will give you the related tags, results from the tag, results from plain old search, and flickr results.
- More search features (like the standard advanced search options)
- More personalization right on the homepage
- Expanded capabilities of the Watchlist - you can see them on a page now, in addition to RSS.
- Watchlist a tag!

It's still a beta. Still improvements to come. But it's a large jump to this new Beta. Way to go! I am changing my bookmark as we speak...

Now, for some Technorati news:

The good news for all of us is that blogging has taken off, and we all benefit from new eyes reading what we write. The pace is staggering: we are tracking somewhere between 800,000 and 900,000 new posts made each day, over 40,000 new weblogs created every day. A year ago, we were growing by a gigabyte a day. Now, we're growing by a half a terabyte a day. So half the battle is just keeping up with all this explosive growth, and I apologise in advance for when we stumble.

Stumbles aside, it still offers a search experience as of yet unparalleled. Congrats on the new release.

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June 09, 2005

Jabber Inc Ships New Version

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Posted by Stowe Boyd

Jabber Inc. announced a new version of the company's flagship product: v 4.2 Jabber Extensible Communications Platform (XCP) and Instant Messaging Advanced (IMA). The company continues to mature XCP as a XMPP transport mechanism that can form the basis for any sort of real-time messaging architecture.

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June 08, 2005

sponsored by Microsoft

Wikis for Group CollaborationEmail This EntryPrint This Article

Posted by Arieanna Foley

Ross Mayfield, co-founder and CEO of Socialtext, and I had a great chat yesterday about wikis and group productivity. I have to say it was a very informative conversation - Ross was very eloquent and had a lot to teach me about wikis in particular. Although I have an account with Socialtext, I am more than convinced that I have not used it to its fullest extent.

Socialtext is a wiki-based social software aimed at the enterprise market. The idea was to take wikis plus blogs and add tools, and support, to make it easy to use by enterprise customers for collaboration. The use of blogs & wikis for collaboration, will be covered by Ross at the upcoming Collaborative Technologies Conference, now less than two weeks away.

So, what are the benefits to using something like Socialtext, or more generally, wikis and blogs, for collaboration? Well, let's look at the most common method of collaboration today. Email is high on the list. How many emails do you receive each day from people in your project group? How many are to you that don't get shared? How many are group emails you may not wish to get? And do you really spend the time to organize them to find them later? Worse still, do you ever look at them again?

The average Fortune 1000 employee spends 4 hours in email everyday, where email captures 75% of knowledge and 90% of collaboration time. So, email carries with it a lot of inefficiencies in productivity and, by its archiving system and inconsistent sending lists, does not foster group memory. My email archive is different from those in my project team - my memory of the project is just one of many isolated threads of the overall picture - our group memories are disrupted, and there is no way to easily share them with new group members.

email-vs-socialtext-20050320Wikis, when used for project communication instead of group emails can help solve these issues. Socialtext has found that time savings and shared understanding through access to information can reduce the project cycle by 25%. Group emails create occupational spam; with a wiki, you can choose which material you are notified of, how often, and in what form (email, RSS). This type of asynchronous communication gives you the control.

Read more on the CTC blog...

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June 07, 2005

Ed Batista: A Lab Rat In My Own Experiment

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Posted by Stowe Boyd

Ed Batista analyzes Audioscrobbler using Seth Goldstein's analytic framework and finds it a future hit in the making.

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Meetro: Instant Messaging Gets Local

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Posted by Stowe Boyd

I stumbled onto a new Mososo app called Meetro, based on the instant messaging paradigm but offering the possibility of interacting with random users who happen to be geographically close to you.

meetro.jpg

It looks interesting, although much of it is unimplemented, and the cockamamie way I was using it -- via Virtual PC -- meant that the server couldn't even hazard a guess about my location. According to Paul Bragiel, of Meetro, they plan an OS X version later this year, as well as rolling out all sorts of other features.

Meetro interoperates with AIM/ICQ, although I didn't see if that includes iChat addresses.

I'll keep you posted as new features roll out. Looks cool, but has a long way to go to be the Nerdvana client I wrote about not too long ago.

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TagCloud

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Posted by Stowe Boyd

I have installed TagCloud in the right margin, as a test of that eponymous solution, which offers automated tag clouds: a collection of words that differ in size based on their relative frequency in the associated RSS feeds.

I used only one stream, from Get Real. It was relatively simple to set up, and installation was easy if you are a Movable Type weenie. Works with the Feedsterized RSS stream we have adopted here at Get Real. But it looks like it is ignoring the Technorati tags already in place, which is dumb. For example, "Continuous Partial Attention" should show up, as well as "Corante Open Business Plan."

[pointer from Jarkolicious]

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June 06, 2005

AOL announces unlimited email storage

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Posted by Arieanna Foley

America Online (AOL) has just announced that they will set no limits for email storage for AOL members - that's right, unlimited email capacity. First of it's kind. I know I'll just about never hit my Gmail limit, but maybe some out there could. Via Messaging Pipeline

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June 04, 2005

A Bad, Bad, Sign

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Posted by Stowe Boyd

David Weinberger has turned trackbacks off, which is a bad, bad sign. We need to prosecute comment spammers.

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Technorati Update: Truncating URLs

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Posted by Stowe Boyd

Technorati -- a service that I use all the time -- is still lagging in its updates, but seems to catch up periodically. I have stopped watching it daily, but I noted that Get Real was stuck at "360 links from 241 sources" for over a week, even though new links were piling up. Today I noticed we had shot up to "397 links from 264 sources" (and incidentally, broke the 3,000 mark: 2,961 -- note that we were above 8,000 at the start of the year).

Still I have to report that I recently stumbled upon another bug, which the nice folks there responded to almost immediately. Apparently, in the original design of Technorati, they decided that no one would have URLs longer than 127 characters. I recently discovered this when I created a post with a long title (A Conversation with James Surowiecki: The Perils and Promise of Collaborative Tools), and was looking to see who had referenced it at Technorati. When I clicked on the link, it didn't work.

Turns out, Technorati has fixed this limit in a new database schema, but older accounts have not all been transitioned to the new schema. Get Real has now been migrated over, supposedly, to the new schema, and this was to cure this bug. However, when I looked today, the same behavior takes place: the link is still truncated. Adam Hertz told me it was just a caching issue, on June 1, but here it is June 3, and it hasn't yet been updated.

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Continuous Partial Attention: Here, There, and Everywhere

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Posted by Stowe Boyd

Piers Young picks up on a recent thread about Continuous Partial Attention (see here, here, and there), and wonders about the backlash against laptops in some coffee shops who offer free wifi:

[from Monkeymagic: Wifi, Cafes and Solitude]

What is curious about the Seattle Coffee Shop (real world) example above, is not that they don't talk. I think they do, just via laptops, blogs, etc. What's curious to me is that, even though a lot of the roles of the old-fashioned coffee shop get subsumed by their online variants, people still go to coffee shops (rather than staying at home). The coffee can't be that good, can it?

The Seattle Coffee Shop owner noticed increasing numbers of 'customers' who were not buying coffee, but sitting using their computers for hours on end, sucking up free wifi. In principle, she was concerned about the increasing lack of 'interaction' in the shop, not so much the fact that these wifi freeloaders were occupying space without buying a single cup of coffee.

I'd like to separate the two elements of this story, and address them separately:

  1. If you offer free wifi to all you are going to get slammed by people looking for free access in a congenial atmosphere. My recommendation: switch over to a solution where network ids (perhaps time limited) are handed out to those buying coffee, and for those not buying coffee charge a minimal fee. That will get rid of the true freeloaders.
  2. People -- even ferocious connectheads -- like the ambiance of a coffeeshop, even if they desire to share the foreground of their attention: a screenplay they are writing, friends in other locales (via IM), or email. Coffehouses do offer chance opportunites to interact face-to-face, new music, people watching, and a change in setting from staring at the same old wall in your home office.

    The coffeeshop's owner, I guess, devalues the interaction that might be going on via network, in favor of the interaction that she'd like to see face-to-face. But labeling continuous partial attention a public nuisance, like talking too loudly, taking cellphone pictures of the unsuspecting, or urinating in the corner, is too much. Staying linked up via PC while situated in a coffeeshop is much less annoying than loud conversations or people shouting into their cellphones, which seems to go on all the time, and has led me to leave many a coffeeshop for one down the street.

    I think what is happening here is a flip-flop in perception. The coffeeshop owner believes that people leave behind other contexts when they walk through her doors, and subsume themselves in the coffeeshop experience until leaving. Continuous partial attention blends context: I am in the coffeeshop, but I am still in conversation with my buddies, worldwide, who are not there. I am watching the people go by, but reading the online musings of various folks in my inner circle, not just the newspapers strewn about. I am available to business partners for a quick email interchange, even though I am watching a beautiful woman I have never met licking whipped cream from her lips. By remaining connected we enrich our own experience. But the coffeeshop owner views the result as destructive, because the heightened experience of the connected is invisible to the unconnected, and all she registers is a decrease in things she can see.

    So, by all means charge for the access to keep out the freeloaders. But don't turn off the wifi. The connected -- which increasingly means the young, the creative, the digerati -- will just go to the coffeeshop down the street, where we can get the fix we want: good coffee, the circus of life swirling by as we sip, and the foreground of attention shared with connected pursuits, where we remain in conversation with those not present.

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sponsored by Microsoft

Why collaborate with Open Source toolsEmail This EntryPrint This Article

Posted by Arieanna Foley

I emailed back and for with Matt Mullenweg, founder of WordPress. The topic was not WordPress directly, although I do have a WordPress powered blog and would have loved to chat on that too. Rather, we spent some time talking about collaboration tools, open source, and how companies can get going using non commercial collaboration tools such as blogs and wikis.

Matt will be a speaker at the Collaborative Technologies Conference on the topic of Open Source Collaboration Solutions.

My opening question was to ask Matt what kind of collaboration tools he used. Well, WordPress, like many projects today, is distributed - most work is virtual. Therefore, you do not have the option of collaboration tools such as a piece of paper - rather, one must turn online for solutions. The WordPress folks use Subversion for source control, and Trac for coordinating bugs and getting some code insight. More generally, they use wikis a lot.

All of the documentation is user-generated in a wiki using the same software that Wikipedia does, called Mediawiki. For communication between developers we use AIM, lots of mailing lists and email, and an IRC channel that has chats 24/7 and a weekly IRC meeting.

I think blogs and wikis are collaborative technologies of the highest sort. I think many enterprise systems I've been exposed to were over-engineered and too complicated, things need to be as simple as humanly possible and have a flexible UI (like email) to really take off.

I agree with Matt when he says that blogs and wikis will bring the greatest impact to the corporate world over the next world. We've already witnessed how blogs can be used externally to generate communication between customer and company, and now we're just starting to see how blogs, not to mention wikis, can be used internally to enhance communication and collaboration with very little work. And that's the important thing. As I've noted before, collaboration must be seamless to be used. Anything that creates more work or detracts from the task rather than making it easier will fail to get the internal adoption it needs to take off.

When it came time to examine the benefits of open source collaboration tools, I wanted to know what Matt saw as the benefits of open source vs. commercial applications. And benefits other than just cost, of course. This is the response I got:

The traditional benefits of Open Source over proprietary tools are pretty widely regarded, now that companies like IBM, HP, and Novell are batting for open source software there's not as much as a fight for legitimacy. I think in the long term open source software has the brightest and most promising future, I wouldn't want my company reliant on someone else's business model in such a rapidly changing market. Selling software is dead.
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Continue reading "Why collaborate with Open Source tools"

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May 31, 2005

A Conversation with James Surowiecki: The Promise and Perils of Collaborative Tools

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Posted by Stowe Boyd

I had the chance to speak with James Surowiecki last week, who will be one of several keynote speakers for the CTC 2005 conference. James is a writer at the New Yorker, but perhaps best known for his book, The Wisdom of Crowds, that explores the ways in which groups can -- at times -- be smarter than the individuals that make them up.

We spoke about the ways that collaborative technologies can help -- and possibly hinder -- intelligent decision making within groups, especially organizations like the modern enterprise. James started the conversation by expressing his optimism about the upside potential for collaborative technologies, which are "immense, in the sense that we can learn from each other, and pass critical information to each other." At the same time, there is a downside: "the more we interact, the more we will be influenced by each other, and therefore, the independence of thought that we know is critical to good collective decision-making can begin to fade away. So, finding a balance between the two is important, especially when you consider technologies like the Internet."

Click here to read the rest of the piece at the CTC 2005 blog.

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May 27, 2005

More Like This: Sproutliner

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Posted by Stowe Boyd

Basecamp has become the certerpiece of Corante project management (yes, I know it all seems so wonderfully extemporaneous, but we do try to keep tabs on our projects), but I can't seem to convince the nice folks who built it that there are things that need to be added. One of the problems of success is that you start to believe you are smart rather than lucky. Note that as the survivor of a brain aneurysm, all such illusions have been dashed for me.

I have been hoping that I could find a small web-based tool that would allow me to define arbitrary lists of data, so I could create more that the messages, to-dos, and milestones provided by Basecamp.

Somehow, today, I stumbled upon Sproutliner, which seems to fit the bill.

But the use of these RSS producing social tools starts me to thinking about integration. Sure I can post a link to a Sproutliner list in a Basecamp project, but what I want, and expect to see, frankly, is a mechanism to connect RSS feeds. For example, to be able to create a subscription to a Sproutliner RSS feed (coming in Pro!) in a Basecamp project, and have that framed into the project overview in some controllable way.

This is just a specialized case of reblogging, but the solutions that require some server side scripting are annoying. These tool makers should be developing the gasketry to allow us to tickertoy more complex solutions out of simpler components, using RSS as the glue.

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Still Messing With Technorati

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Posted by Stowe Boyd

[Update: Niall Kennedy commented that I had left the necessary 'rel="tag"' filed out of some of the tags that I was creating, so at least some of what has been going here is operator error, I guess. I will be more diligent about that, going forward. He also notes that an XHTML check of this blog comes up with a slew of errors, which could be driving spidering sites like Technorati crazy. Hmmmm. That will have to wait for a template facelift -- which will be coming over the next month or so.]

So, despite all the emails and comments from Technorati over the past weeks about how they have plugged the strange gaps in updating and so on, I am still getting wierd results. For example, if you go to Technorati, and search on the keywords "continuous partial attention" (just like that, in quotes), a number of recent posts here at Get Real and elsewhere show up (see Technorati: Search for "continuous partial attention"). Note that this means that Technorati is indexing these posts. However, a search for the tag of the same name -- which I have used in several of those posts that show up by keyword searching -- pops up the strange message "No Posts Yet!" But this is the same 'not updating the tage results pages' bug I discovered a few weeks ago, isn't it? And some of these posts are three or four days old, not something posted an hour ago. Oh, well.

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The War Against Continuous Partial Attention

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Posted by Stowe Boyd

I was following the thread of various folks' responses to a recent piece on Continuous Partial Attention (see here), and came across this piece, which suggests that various institutions -- in this case the Wall Street Journal's D3 conference organizers, including tech pundit Walter Mossberg -- are declaring war on CPA. Apparently, Jason Pontin (Technology Review's editor in chief) was asked to stop blogging by a staffer, although it turns out later that wasn't the real issue. The conference organizers sought to shield the conference from wireless so that attendees would not blog, email, IM, or backchannel -- wanting to keep everyone's attention completely in the forechannel, completely focussed on the presentations, etc. Mossberg's response:

[from comment at Pontin's blog post]

It is untrue that Kara and I banned live blogging at D3, from the ballroom or anywhere else. We merely declined to provide wi-fi, to avoid the common phenomenon that has ruined too many tech conferences -- near universal checking of email and surfing of the web during the program. The policy wasn't aimed at blogging, and any staffer who said that was just plain wrong. We are fine with blogging. We deliberately invited bloggers. And we provided a bank of PCs right outside the conference room hard-wired to the net.

Yikes. Another culture war, where the institution -- here the WSJ -- deems some new style of communication and social interaction the ruination of the prior Golden Age. But this is just another attack on continuous partial attention, which is, at its core, an allegiance to broadcast, mediated, unsocialized communications. In this case, the WSJ -- although you can replace it with any institution, such as a corporation laying down rules for behavior in meetings, for example -- wants full attention on the official speakers, and no side channel discussions. But in a many-to-many world, where individuals want to participate in unmediated discussions, and who believe that their social connectedness is more important and strategic than the task at hand, as a general rule, The WSJ's iron-fisted approach to stamping out back channel IMing will anger the most connected and ruin the conference for us.

Personally, I suggest a boycott of stupid, singlethread, chowderhead conferences that prohibit wireless on this basis. I am all for asking people to turn off cell phones -- the ringing and talking is annoying. But demanding that we fold our hands and pay full attention to the talking heads on the podium is nonsense.

You want to hold our attention? Get better speakers! Throw out the panel sessions and the powerpoints! Use video, and music! Practice what you are going to say, instead of hemming and hawing up there! Speak more quickly, say less and make it worth more!

Others have chimed in:

Wade Roush
[from Continuous Computing Blog: Disconnected at D3]

From this perspective, preventing Wi-Fi connectivity at a conference means depriving attendees, at least for a few hours, of their situational awareness and their connections to their productive groups. This may be justifiable, especially if audiences go into an event knowing that they'll have to disconnect. But the benefits to the speakers and organizers should be weighed against the fact that audiences will be less productive and will be cut off from the intelligence of their groups (which may even include fellow audience members, in the case of an IRC backchannel, for example).

I'm not going to argue that we deserve to drag our electronic umbilical cords everywhere. Concert halls should probably be off-limits. (And perhaps bedrooms: A startling number of people admit that if their cell phone rings during sex, they answer it.) But I believe that those who want to reach large audiences--whether at a conference or through a broadcast or a publication--will eventually have to recognize that the audience's partial attention is the best they can hope for, and the most they have a right to ask for.

More than ever, we are connected beings. Now we have to figure out, as a society, when it's proper to ask someone to disconnect--and in effect, to cut off a part of themselves.

I got the pointer to Wade here, Crumb Trail, who adds a misleading analogy between CPA and multithreaded programming of computers:

Throughput on compute intensive tasks is degraded and total throughput is degraded except in cases where there were many wait states. Time slicing and task switching allows that otherwise idle time to be used. Not all of it can be used since it takes time to switch tasks, but when the length of the wait state exceeds twice the task switch time there is an increase in throughput.

When such machines were configured wrong they ended up spending too much time in task switching - they thrashed, squandering their power on the overhead costs of task management and getting little real work done. This is more than just wasteful since it has ripple effects. It wastes the time of everyone who depends on the computer, like sitting and waiting for a web page to be served by a thrashing server or flooded network.

This is the real cost of CPA. Not only is the thrashing individual's performance lowered, so is that of everyone who engages with them. Charm school classes and time management seminars will teach methods to avoid CPA and increase fun and profit.

The problem here is -- again -- measuring the efficiency of the individual "machine", ahem, individual, as opposed to the network of connected machines as a whole. If all the nodes in a network ignore interrupts from others until they reach a wait state, individual productivity of the node may go up, breifly. That is until the node requests information from another, and is blocked: the other node is not at a wait state, and won't respond. As a result, the productitivity of the network decreases. And, on the social level -- leaving mechanistic productivity concerns aside -- opportunities to touch base, exchange social context, or build trust and obligation -- these are all lost when we put task work deadlines ahead of social purpose. If we are going to have charm schools helping people out in this regard, let's not have them forcefeed Taylorist dogma while calling it time management.

The war on Continuous Partial Attention is on: they will maintain that it is good for us, we need to be less distracted, more focused, more productive, and ultimately, happier. But those who have shifted to a social work ethic resist. Our time is truly not our own, and in a good way. We are supported by a network of partners who will pause, give advice, offer suggestions, and then return to work. Who will take a productivity hit so that we can make headway. And who fully expect us to give back, the same way.

We know the benefits of participating in a backchannel IRC during a conference panel session with various marketing weenies one-upping each other at our expense, or of replying to an IM from a client during a meeting so that hours can be saved on a critical project turnaround. And, yes, we know that old school types -- bred in the days when people worked on a single task at a time, on a single project at a time, and were responsible only for moving stuff from their inbox to their outbox (and I don't mean email) -- they are going to have a difficult time moving to a time-shifted world. But it's here, and the rest of us are living in it.

[Note: I find it strange that both Crumb Trail and Wade quote my earlier piece on CPA, but don't link to the piece. Odd.]

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May 26, 2005

Technorati Update: Yes, I Found Another Glitch

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Posted by Stowe Boyd

Dave Sifry and Niall Kennedy commented on the piece I wrote earlier today about the apparent 7+ day lag in updating Technorati rankings. In NIall's own words:

Hi Stowe, Thank you for alerting us to this problem. Our ranking data updates every night but has not been updating over the past few weeks. I tracked down the problem, fixed it, and updated all rankings. Get Real currently has a Technorati blog rank of 3,351.

Technorati currently identifies Get Real's last update as 3 hours ago, which is consistent with your current posts.

Looks like it is updating very frequently, now: I checked a few minutes ago, and Get Real was ranked at 3,349. I wrote earlier this year that Technorati rank should be constantly going up and down, based on link counts changing all over.

I hope the Technorati apparatus keeps on working: I have come to depend on it, and I really want immediate updates of tags and Cosmos information. they have become a mainstay of how I wander around the blogosphere.

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Another Voice Heard From: Neal Stephenson On Continuous Partial Attention

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Posted by Stowe Boyd

Neal Stephenson, tha author, minces no words about his unending battle to remain out of touch:

[from his FAQ page]

My ongoing struggle against "continuous partial attention"

Linda Stone, formerly of Apple and Microsoft, has coined the term "continuous partial attention" to describe life in the era of e-mail, instant messaging, cellphones, and other distractions. This curious feature of modern life poses a problem for a someone like me. Every productive thing that I do requires ALL my attention.

I cannot put it any better than Donald Knuth, who writes on his website, "Email is a wonderful thing for people whose role in life is to be on top of things. But not for me; my role is to be on the bottom of things. What I do takes long hours of studying and uninterruptible concentration. "

Knuth also provides the following quote from Umberto Eco: "I don't even have an e-mail address. I have reached an age where my main purpose is not to receive messages."

In a recent review of one of my novels, I was described as "Umberto Eco without the charm" and so it should be pretty clear in what direction I am going.

The purpose of this web page is to help me focus all of my attention on productive activity. Three strategies are used:

  • explicit discouragement
    Persons who wish to interfere with my concentration are politely requested
    not to do so, and warned that I don't answer e-mail.
  • FAQs
    Persons who wish to ask me questions are encouraged to look for the
    answers here on this page.
  • redirection
    Persons wishing to make business proposals are aimed in the direction of my agents.

What with all of these different strategies, this web page admittedly gets somewhat long and wordy. Lest its key message get lost in the verbiage,
I will put it here succinctly:

All of my time and attention are spoken for--several times over. Please do not ask for them.

Some years ago, I wrote a document that tried to explain why I am not very diligent about answering my mail, and why I only accept speaking engagements on rare and special occasions. The document is entitled Why I am a bad correspondent and you are welcome to read it.

More recently I found an article in the Atlantic Monthly by
Jonathan Rauch
that describes my personality with uncanny accuracy. It explains why, whenever I find myself in a room full of people, or discover a lot of e-mail from strangers in my inbox, my first thought is: "where did all these people come from and how do I make them go away?" This---i.e. the discovery that I am a classic introvert---does not render "Bad Correspondent" invalid, but it does fill out the picture a little. In particular, extroverts ought to read this article!

The bottom line is as follows: I simply cannot respond to all incoming stimuli unless I retire from writing novels. And I don't wish to retire at this time.

Please don't, Neal. But I disagree with Knuth's characterization, however catchy. Many extroverts stay close to the bottom of things, not just skimming along superficially on the top. And I also don't believe that CPA is only for extroverts, although its strongest motivation is for social connectedness. However, the truly incorrigible introverted will always think of CPA as a vampire sucking blood.

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Addicted to E-Mail... And Oxygen, For That Matter

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Posted by Stowe Boyd

A new AOL survey proves that we are co-dependent with email:

Signs that we're hooked on e-mail:
  • We wake up and check it. Forty one percent check e-mail first thing in the morning, 18% check it right after dinner, 14% say they check e-mail right when they get home from work, and 14% do so right before they go to bed.

  • We can't make it through the night. Forty percent of e-mail users have checked their e-mail in the middle of the night.

  • We can't live without it! More than one in four (26%) say they haven't gone more than two to three days without checking their e-mail.

  • We have multiple accounts. Most e-mail users have two or three e-mail accounts (56%). The average user has 2.8 accounts.

  • We check it anytime, anywhere. E-mail users have checked their e-mail in a variety of locations, including:

    • In bed in their pajamas (23%)
    • In class (12%)
    • In a business meeting (8%)
    • At a Wi-Fi hotspot, like Starbuck's or McDonald's (6%)
    • At the beach or pool (6%)
    • In the bathroom (4%)
    • While driving (4%)
    • In church (1%)
Yeah, but you mke it sound like a bad thing.

As usual, the natural, knee-jerk reaction to continuous partial attention is that it is nutso, addictive, bad for your health. Ok -- I agree that emailing while driving, at least if you are the driver, is a bad thing. But not the implicit "this is stupid" reaction.

I am not a great fan of email -- it is bad at what we want most to do: stay close to those we are close to -- and it is really great at spam, and anything that smells like spam, like a company President's monthly pronouncements to the troops. But I am a fan of people remaining in close contact with partners in work and in life, and if people are channeling that social interaction through email instead of media better suited for it (like instant messaging, and blogs) so be it. better to have emailed and connected, than never to have connected at all.

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Managing identity and intellectual property

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Posted by Arieanna Foley

I spent some time talking to Wes Kussmaul, CEO of The Village Group, about intellectual property and identity management. It's an area of business that is becoming increasingly important, and thus there is a lot of talk as to how best to secure and monitor access to collaboration systems.

We talked around a really interesting dilemma when it comes to securing intellectual property. How do you decide who is allowed inside the clubhouse? You not only have to decide which friends you're going to trust, but also which of their friends are allowed to tag along. Not easy, is it? When your clubhouse is your "circle of trust," it's more serious than just letting friends in. You have more at stake.

So, the key to controlling the flow of information (intellectual property) and to managing who gets access to what is enrollment. Your screening process must be controlled. You wouldn't give the keys to your office to just anyone, and the same goes with whom you choose to hire and to work with. These days, you don't just have employees. You have suppliers, contractors, advisors and more. Each of these people you work with need to be screened in the same way you do your employees. You don't want to invite your competitor into your clubhouse by mistake. Remember that not everyone who says they are "Fred from banking" will be telling the truth. You need to know, with some certainty, if Fred is being honest.

Wes points to three key ways to design an enrollment process that will reliably help me establish Fred's identity. The first two, auditing the enrollment systems of everyone in the circle of trust, and second channel verification (such as a phone call), are basic barriers from low-level threats. The third, however, poses much more potential - with much more debate. Universal ID.

Universal ID is a system that would establish Fred's ID, no matter where he was in the world. One such example of this is a PKI - Public Key Infrastructure. With the PKI, you can be assured that Fred is who he says he is. And, when it comes to managing intellectual property, you can see who has control over information. Whatever Fred had control of will be watermarked with a digital time/date-stamped signature. So, unless you have an enrollment issue of hiring people who are seriously out to steal your information, you can be reasonable assured that the PKI can manage the flow of information and restrict its access within your bounded space.

...continue reading.

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May 24, 2005

Not Nerdvana, But Maybe The Suburbs

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Posted by Stowe Boyd

I was out in California on the 12th, getting briefed by the Yahoo Messenger folks about the newest release of their instant messaging suite. I was there with Ross Mayfield, Chris Pirillo, and others, but while Ross and Arieanna have already posted about the release, I was waiting for some screenshots and/or my new Mac. Yes, the new version of Yahoo Messenger does not work on Mac yet, so I asked for screenshots (and meanwhile I have ordered a new iBook with 80G so I can install Virtual PC, if only to fiddle with Windows software).

As I sketched in a recent post (Nerdvana: A Better Tool For Communication (I Can Dream, Can't I?)), I would really like a rich client on my desktop that put the buddy list firmly at the center of the universe, and all other stuff -- email, blog posts, to-dos, appointments, geographical location, whatever -- hanging off the buddy list as a collection of attributes. Because people and social relatedness is the center of the universe, not documents, calendars, email, etc.

Well, Yahoo has come mighty close in this release. Leaving aside the big push into VoIP that Arieanna and others have zoomed in on, this is the real advance in this release.

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Note the 'contact card' in the screenshow above, where various elements of Jessica's digital relationship to me are displayed. We see various icons, representing ways I can contact her. But better, much better, we see the music she is playing, and new profile info and blog entry.

I want to dissolve the compartmentalizing of the world that having seven different clients forced on me. I use Mail as email client, which does not naturally aggregate around identity -- although I can define 'smart folders' for those that I frequently interact with. I use Sage, embedded in Firefox, to track RSS feeds from the 150 or so blogs I keep tabs on. I use iChat for AIM, Jabber, and iChat IM, Skype for Skypers, and Fire to IM with Yahoo and MSN users. I use iCal to manage calendar, and Basecamp to manage projects.

Yahoo at least are entering the suburbs of Nerdvana, where I can envision a single, unifying metaphor -- the buddy list -- pulling together the loose threads of my desktop into a well-woven fabric. Now all I have to do is wait for a Mac version (grrrr), and a solution to the lack of interoperability between the various networks. Yahoo does seem to be moving toward an open architecture, that would allow others to create tabs in the Yahoo Messenger client, integrating with other tools and solutions. For example, a connector to pull entries from a calendar program, so the appointments I have with Jessica would show up in the contact card. Perhaps this would be a sneaky, back door way for some third party to create a Trillian-like multi-head connection into Yahoo's architecture?

[PS I am thinking about writing a letter to Bush, suggesting that he tackle IM interoperability to counter the negative ratings he is getting on Iraq, Social Security, and the economy. Everyone but Yahoo, Microsoft, and AOL is in favor of it, and, really --- no kidding -- it is clearly in the public interest.]

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Metaphors Matter: Collaborative Technology versus Social Tools

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Posted by Stowe Boyd

[Update 5/25/2005: Several readers asked the context for this post, which is cross-posted from the CTC2005 conference blog, where I am serving as a member of the advisory board.]

My friend, Doc Searls, one of the visionaries behind the Cluetrain Manifesto, and an all around great mind, is fond of pointing out how important metaphors are. How we frame a discussion, or structure our terminology about something, can have much more profound impacts than we might at first imagine. For example, he recently argued (at the Les Blogs conference in Paris), that the First Amendment guarantees for freedom of the press might not be protected for bloggers, unless the bloggers wisely start to describe what they are up to as "journalism." If we call ourselves something other than "journalists," he points out, the Federal government may try to abridge our freedom of speech, since only the press is protected from government contols.

A similar although not so politically charged battle of words is going on in the world of collaborative and social technologies. And, like Doc's advice regarding freedom of the press, the choice of words involves high stakes, since behind the words there are the various constituencies using them, with potentially divergent agendas.

I hope that the danger inherent in metaphors doesn't blow up in this discipline, like we saw in the ill-fated knowledge management experiment, where the industrial and financial concept of managing and controlling assets led to a wholesale dehumanizing of knowledge and disastrous results in hundreds of knowledge strip-mining projects.

On one hand, it may seem obvious and sensible that we are talking about people collaborating: sharing information, coordinating activities, and posting messages. Working toward shared goals, in project teams, trying to get things done. All very straight forward, and, perhaps not so obviously, very corporate, very industrial.

Superficially, there is nothing wrong with a focus on collaborative technology. But I believe that this perspective, this metaphor, is flawed. It stresses the wrong side of the coin.

The collaborative technology metaphor highlights the machinery, the technology platform that underlies people collaborating, and underemphasizes what people are doing: socializing. And I don't mean socializing, like gossiping, per se. But I do mean the creation, care, and feeding of social ties, the use of trust and reputation, and the application of digital identity.

Technologists -- and I am a recovering technologist, so I know -- focus on the tools, the plumbing, and information flow. Collaborative technologies are viewed as pipes that bits float through; people are sources and sinks for messages, or documents, or other artifacts through these pipes. A collaborative assemply line, where people are like Charlie Chaplin in Modern Times, struggling to keep up with the information flow.

...continue reading.

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May 22, 2005

Jeff Axup on Mobile Communities

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Posted by Stowe Boyd

Jeff Axup, who is working on his PhD in Australia, researching gossip patterns among backpackers -- a very interesting mobile community -- has some observations on the design of mobile devices:

[from his FAQ]

In order for us to build communication devices that enable mobile communities, we need to start applying our knowledge of reputation systems, identity management, social networks, interface design, psychology and other fields, to our design of devices. The resulting products could support democratic politics, democratization of information, egalitarian societies, uncensored communication, collective action campaigns or nearly any other trait we can dream up. Technology greatly influences how people act -- simply by making it possible. We as the designers and researchers of these technologies hold the power (and the corresponding responsibility) to decide what people are able to do. It's time we started acting like a mobile design community and discussing what it is we're building.

[pointer from Howard Rheingold]

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May 20, 2005

mIDm - simplify your online life with self-identification

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Posted by Arieanna Foley

I picked up a reference to a great idea by Stephen Downes over on Master New Media that I wanted to share. It's called mIDm

mIDm, pronounced "my dee me," is a little great idea to simplify online navigation and security - small idea, big results. It's the Mac factor - you make things more simple, and suddenly the results are huge. Simple is often more powerful.

mIDm is a self-identification network that supports single sign-on so that once you sign on, you never have to log in to other sites. Anywhere. And the key is that you sign on at your own website. It's kind of like the idea of asking your computer to remember your passwords or checking the "remember me" boxes on sign in sites - except, you retain control here. And there's no need to remember 20 different passwords, either.

You control your identity, your security, your privacy. It's not stored in some central database. You store it. You control your information - letting you change it whenever you please. And it's just as effective. You as still declaring that you are you and that your information is correct. And you can declare the level of security you use at the universal layer.

Billions of words have been written about user identity on the web. Numerous solutions have been proposed: to name a few, Passport, Liberty Alliance, LID, SxIP, PKI, CoSign and more...but no identity management solution has taken hold in any large measure on the World Wide Web...the vast majority of people, on the vast majority of websites, identity continues to be managed via a simple login with a username and a password...

What this does, in effect, is to establish a regime where a person's own declaration is the primary source of their identity, their own identity server; they do not need to depend on a proxy (such as a university registration, employment in a corporation, subscription to an internet service provider, or whatever)...

what mIDm is not is an authentication service. That is, websites have to take the user's word that they are who they say they are. But what it does do is to provide any user who wants it with a unique identity.

You can start reading more from Stephen Downes here.

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Yahoo does VoIP

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Posted by Arieanna Foley

So, it's been flying around the web. Yahoo does VoIP.

From Advanced IP Pipeline I first caught the news that Yahoo was unveiling a beta IM that supports voice calling - VoIP. It also includes other features such as voicemail that are comparative to those at Skype. Yahoo Messenger 7.0 has replaced the wold walkie-talkie voice component with a more true VoIP component - where conversation is unrestricted and open.

The calling features of v. 7.0 includes free PC-to-PC and messenger-to-messenger (buddy-to-buddy), as well as free voicemail and call history. Although it was not apparent at first, they also do PC-to-PSTN calling - calls to any end phone. Many people missed this fact (read below) and so many people were bashing Yahoo for saying they did VoIP without adding in the PC-to-PSTN component - without it, the release would have been more like VoIM.

Yahoo has minimized this aspect of the service in their press release package. And even in their website content, actually, as Tom Keating found out. Perhaps because it is not proprietary, but rather made possible through a third party, Net2Phone. Even then, it would be good to know, don't you think? Perhaps a bit more newsworthy than Pc-to-PC calling in the first place.

Here is the title of the press release on Business Wire: "Yahoo! Messenger Announces Free, High-Quality Worldwide Calling" - and yes, they do. PC-to-PC. Nothing in the release about PC-to-PSTN. The only area of the Yahoo Messenger or Yahoo Messenger Beta sites that actually contain the nugget of info that is the true BIG NEWS - the help pages. Go figure. I think Yahoo won themselves an unexpected amount of bad press. But we'll see how they recover.

Although off topic, the new Messenger has upgraded features such as better photo sharing, integration with 360 and spim control.

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BitTorrent++

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Posted by Marc Eisenstadt

Heads up from Joi Ito on trackerless BitTorrent

I wrote here on Get Real in January about "BitTorrent, eXeem, Meta-Torrent, Podcasting: What? So What?" when there was a burst of excitement about eXeem, which promised a distrubuted version of the 'trackers' that looked after the bookkeeping of who held which file fragments.

Version 4.1.0Beta of BitTorrent now offers to simplify the publication of BitTorrents 'for the rest of us', claiming

Anyone with a website and an Internet connection can host a BitTorrent download!

While it is called trackerless, in practice it makes every client a lightweight tracker. A clever protocol, based on a Kademlia distributed hash table or "DHT", allows clients to efficiently store and retrieve contact information for peers in a torrent.

When generating a torrent, you can choose to utilize the trackerless system or a traditional dedicated tracker. A dedicated tracker allows you to collect statistics about downloads and gives you a measure of control over the reliability of downloads. The trackerless system makes no guarantees to reliability but requires no resources of the publisher.

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User Interface Pet Peeve

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Posted by Stowe Boyd

Although in general I find Typepad easy to use -- my personal blog, A Working Model is hosted in Typepad: www.stoweboyd.com/awm -- I have one major pet peeve. The stupid window that pops up when you want to post an entry at a time other than "now" is completely annoying.

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If all you want to do is backpost something a few minutes ago, or last Thursday, the interface works ok. But if you are doing what I was today -- moving a bunch of posts written in 2002 from a blog I am shutting down into AWM -- it just sucks. The only way to designate a month in the past is to click on the tiny, tiny carat to the left of the current month, and to get back to 2002 you have to click through every month in 2005, 2004, 2003, and so on. Even worse, because the two carats and the month are centered, and the lengths of the month's names vary, the stupid little carat doesn't even stay still. Completely horrible, especially since in MovableType you can simple edit the numeric fields in a second. Ugh.

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Follow Up On "What's Going On At Technorati"

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Posted by Stowe Boyd

As I reported 16 May, Technorati is hitting some complexity issues. Tag displays are not being updated immediately: especially in the North American morning, when most posts are created. But other, not so obvious things are being stalled. I mentioned in the May 16 piece that Get Real's Technorati rank had stalled for what seemed like weeks:

Even more interesting: Get Real has been rapidly rising in the Technorati rankings, growing from around 8000 around the turn of the year to a recent high of 4,017 or so. We had been stalled for weeks, which seemed odd. So I looked, and in just that morning, since I had reported the bug and received the message, Get real had climbed like 600 increments in Technorati ranking, up to 3,416!

I also noted this morning that we are stalled again: Get Real has not moved up (or down) from 3,416 since last Thursday. I am happy to see that Get Real is the 3,416th most linked to blog, but I wonder about the stall: shouldn't these rankings be constantly moving up or down, based on new links being created? So, the question is, is there something going on at Technorati, where they have to go over and kick a server? Are they so backlogged with queued analysis tasks that things artificially stall? Did they run an update on Get Real alone, or the entire blogosphere? What's the story?

So I have been going to Technorati every day since 16 May, and the number didn't budge, even though I have been seeing all sorts of new people linking to Get Real stories, getting new trackbacks, etc. This morning, 20 May, Get Real has edged up to 3,259, 157 steps on the Technorati ladder, all at once.

It looks like -- at least for Get Real -- we are only seeing updates of these pages once every three or four daysweek, maybe on Thursdays?

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Estimating Human Interruptability

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Posted by Stowe Boyd

Nicolas Nova blinked this paper, Predicting human interruptibility with sensors by James Fogarty, et al:

A person seeking another person's attention is normally able to quickly assess how interruptible the other person currently is. Such assessments allow behavior that we consider natural, socially appropriate, or simply polite. This is in sharp contrast to current computer and communication systems, which are largely unaware of the social situations surrounding their usage and the impact that their actions have on these situations. If systems could model human interruptibility, they could use this information to negotiate interruptions at appropriate times, thus improving human computer interaction. This article presents a series of studies that quantitatively demonstrate that simple sensors can support the construction of models that estimate human interruptibility as well as people do. These models can be constructed without using complex sensors, such as vision-based techniques, and therefore their use in everyday office environments is both practical and affordable. Although currently based on a demographically limited sample, our results indicate a substantial opportunity for future research to validate these results over larger groups of office workers. Our results also motivate the development of systems that use these models to negotiate interruptions at socially appropriate times.

I am convinced that a relatively simple mechanism, based on aggregating information from various devices -- computer and phone -- as well as 'listening in' on the PC's microphone (to detecting talking with others), could do a fairly good job of this.

Imagine I am off the phone, not talking to others, and have been browsing the web, but not writing anything much -- just mousing around. So a halo appears around my available presence indicator, denoting "super interruptible".

I want it.

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May 19, 2005

Bloglines Wants To Manage The Blogosphere For You

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Posted by Stowe Boyd

Stephen Baker at Blogspotting chatted with Mark Fletcher about Bloglines' grand designs on mediating your experience of the blogosphere:

The CEO of Bloglines (now a division of AskJeeves) says that his company will release a blog search engine this summer which will surpass the likes of Technorati, Feedster, and PubSub. "The challenge," he says, "is to create world-class blog search, which we don't think exists now."

Of course, lots of companies, big and small, are chasing that vision. Fletcher says that with improved search, Bloglines will lead users to the relevant blogs, and then help them organize all the feeds pouring onto their desktop. He sees the technology automatically grouping the feeds, or perhaps ranking them according to the user's interests (as documented by clicks).

A seemingly virtuous cycle, where the benevolent Bloglines manages your feeds, aggregates them, organizes them based on popularity (click counting), and helps you on your daily romp through the blogosphere. Hmmm.

Personally, I would rather rely on the opinions of specific individuals, who I know and trust, rather than disembodied popularity-based mouseclick algorithms. The Syndisphere, as Dan Gillmor styles it.

AskJeeves has started to destroy the soul of Bloglines.

Stephen asked if he should stress other angles in the story: yes, Stephen, think about the fact that people need to remain foremost in social media, not the machinery. If Bloglines wants to support a ranking of stuff I might like to read based on what my friends are reading, cool. But Big Media type aggregation of millions of whathsinames out there doesn't interest me at all.

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Plazes Deathmatch with Joi Ito: Part II

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Posted by Stowe Boyd

Based on the recent push I've made -- adding like 10 new wifi spots in the past few days, and inviting five or six Get Realiacs who wanted to help -- I have pushed ahead of Joi in the Plazes Top Ten Discoverers list.

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But I bet he sneaks up on me during some worldwide trip. The guy's a traveling machine. I must remain vigilent...

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May 18, 2005

Plazes Deathmatch with Joi Ito (Don't Tell Him!)

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Posted by Stowe Boyd

I am an avid user of Plazes, as any regular of Get real knows, since my geolocation is always showing up over there in the left margin, and occasionally I post the map of my recent travels, like this:

Right now, I have surpassed Joi Ito in the list of top discoverers, but only in the category of plazes discovered. I need to invite like 10 or so people to the service to really cut his throat. If there are any volunteers, please email me at stowe -AT- corante.com. Whatever you do, don't go and sign up first. I won't get any points for that. And don't tell Joi... I want to sneak up on him.

plazesjoi.jpeg

And yes, I walked from the Syndicate conference in Times Square to my hotel on 24th, stopping at like 7 Starbucks along the way, yesterday. It was a beautiful day, and I have been at one conference too many recently with "content providers" talking about "monetizing" their feeds by directing "eyeballs" to the right ads, and so on. I am getting cranky in my old age.

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May 17, 2005

AOL releases kit for game developers to integrate AIM and ICQ

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Posted by Arieanna Foley

Today, AOL released a software developer kit (SDK) that will mean easy integration for game developers with the 46 million people in the AIM and ICQ networks. The SDK will enable access to the entire AOL network as well as access to such features as the AOL Buddy List. AIM features were recently added to the Matrix Online game, giving gamers the ability to see which of their friends were online and to chat real-time in the gaming environment.

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May 16, 2005

What's Going On At Technorati?

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Posted by Stowe Boyd

I had a strange episode last week. I have been trying to use Technorati tags (you may have noticed them at the bottom of recent posts), but even though I was, in some cases, using tags that other bloggers had already created and posted with (such as Les Blogs and Dodgeball), my posts weren't showing up at Technorati -- often not for days.

Last week, I finally emailed the nice people at Technorati. I got the following message from Andy Adam (updated 1.30pm -- see comment) Hertz:

[via email]

Stowe,

Thanks for reporting this. We had a glitch producing our tag page results. It's all fixed. We had the posts all along -- and as you can see now, you were the first!

Adam

By being first, he meant first user of the tag for Dodgeball.

So, apparently they had some sort of glitch where they weren't updating results of various database activities. I wondered what else might not be getting updated. While it's not scientific, I looked at recent references to Get Real after getting this email, and there seemed to be a long list of links that I hadn't noticed before -- and I look through that often, trying to find new voices that are building on themes we track at Get Real.

Even more interesting: Get Real has been rapidly rising in the Technorati rankings, growing from around 8000 around the turn of the year to a recent high of 4,017 or so. We had been stalled for weeks, which seemed odd. So I looked, and in just that morning, since I had reported the bug and received the message, Get real had climbed like 600 increments in Technorati ranking, up to 3,416!

I also noted this morning that we are stalled again: Get Real has not moved up (or down) from 3,416 since last Thursday. I am happy to see that Get Real is the 3,416th most linked to blog, but I wonder about the stall: shouldn't these rankings be constantly moving up or down, based on new links being created? So, the question is, is there something going on at Technorati, where they have to go over and kick a server? Are they so backlogged with queued analysis tasks that things artificially stall? Did they run an update on Get Real alone, or the entire blogosphere? What's the story?

I have had a number of knowledgeable folks suggest that Technorati is having trouble scaling with the explosive growth of the blogosphere. It's a shame if it's true, because they provide an invaluable service, and with the growth of tags edging out blog categorization as an taxonomic mechanism, it is in the public interest that Technorati work. We are all coming to depend on it as a means of making sense of the world. Clcik on the tags at the foot of this story: at this monet, 9am ET Monday 16 May, this piece is not showing up on the Technorati pages associated with those tags, alrthough I have test posted this three or four times, and manually pinged technorati, as well.

I hope that someone like Google or Yahoo scoops them up and ensures that these core infrastructure mechanisms work as needed for the blogosphere.

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May 14, 2005

WiPhishing - phishing to wireless LAN users

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Posted by Arieanna Foley

Phishing is more ubiquitous than ever, it would seem. I saw a report on Mobile Pipeline of yet another phishing variant - that of attacking wireless LAN users. It would seem that no vulnerability is left open to chance - nor, for that matter, any opportunity left untapped. This is a sophisticated model of phishing, and one that could easily catch many people, knowledgeable or not.

Basically, the new phishing model will start with a log-in page for a public WiFi network. What you'd expect at any hotspot, really. That is why this is so sneaky.

Without realizing it, the user will enter personal information to the logon page, whereupon the hacker will proceed to put 45 or so viruses onto the computer.

The attack is specifically targetted at business people - it will typically take place at a tradeshow, airport or conference.

What can you do? Use a firewall. Use only those websites that have SSL security (watch for the logo and click on it). Try to use a VPN (virtual private network). Don't stay connected to the wireless network if you don't need to be.

Makes me a little wary about taking my laptop to unknown destinations and playing with it over 'free' wireless networks. After all, I've only had it a couple of days now. Loving it. PowerBook G4. My first Mac. Great choice. I've been raving about it on my blog a ton. Sidetracked there. Point is: be careful.

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May 13, 2005

Per Persson's Projects

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Posted by Stowe Boyd

I stumbled across the personal website of Per Persson, a Nokia researcher who is one of the designers behind Nokia Sensor. He's worked on a number of interesting sounding projects involving proximity, mobility, and social interaction.

digidressscanning.gif

The original work on Sensor was called Digidress:

DigiDress (2002-2003)

DigiDress was provided to Nokia employees for user trial. The software was made available and users with compatible phones were invited to download and try it out. The DigiDress prototype was equipped with a logging functionality that enabled us to collect very detailed information about what features were used and how much. During the study we collected 46 DigiDresses which were later subjected to analysis. We also interviewed 10 of the most active DigiDress users.

During the trial period (89 days) 618 users installed DigiDress on their phones. The average use span was 25 days. The identity expressions created were both serious and playful, revealing and non-revealing. Factors influencing the identity expression included strategies for personal impression management, privacy concerns, and social feedback. The application was used with both acquainted and unacquainted people, and viewing the identity expression of people nearby was one major motivation for continued use. Direct communication features such as Bluetooth messages were not commonly adopted. In several instances, DigiDress acted as a facilitator for 'real' social interaction between previously unacquainted users. Privacy concerns and their alleviations, as well as use barriers, were identified.

Weird. I would have thought bluetooth features would have been one of the primary factors for adoption, but mostly people seem to use it to get a better insight to others' 'identity'.

There's a long list of other interesting projects there. My favorite: Scent.

Scent (2002-2003)

By comparing the phonebook data stored on users' mobile phones, Scent application enriched face-to-face encounters by discovering common acquaintancies, while still maintaining privacy. It also allowed users to create identity expressions and guestbooks. 539 users installed Scent and used it over period of 8 weeks.

[pointer by Alex Carvalho]

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May 12, 2005

Interview with Dodgeball Founders

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Posted by Stowe Boyd

Hylton reminded me we have a January 15 2005 Wireless interview online with Dennis Crowley and Alex Rainert, the founders of Dodgeball, the company acquired by Google yesterday.

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Windows Mobile 5.0 release

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Posted by Arieanna Foley

As has been spreading around the news, Windows Mobile 5.0 has been released for both phones and PDAs. There is quite a lot of hype going about re: the release. Will have to wait a couple months to evaluate its application into new mobile technologies.

Some features you can expect from the new release: productivity enhancements, Windows Media Player 10 Mobile, persistent memory and USB 2.0 support. If you have the patience for it, you can also create advanced graphics and charts in both Excel and Word Mobile editions.

Windows Mobile 5.0, aka Magneto, comes with a whole gamut of features. Here's a breakdown of some of the new highlights:

- One-handed operation - soft-key, landscape, QWERTY. Stylus not required.
- Flexible platform for partner customizations - can plug in "push-to-talk" or video conferencing
- Network adaptability - from 3G to Wi-Fi to Bluetooth
- Media Player 10 Mobile - for music and tv content
- Microsoft Office integration - new Excel, Word and first PowerPoint release
- Security - encryption over VPN, Bluetooth authorization
- New APIs for developers
- Persistent memory storage - to keep information when the battery dies
- Storage - more support for hard drives and USBs

"The whole mobile space is incredibly hot," said Bill Gates, Microsoft's chairman and chief software architect, in a keynote speech announcing the new software at the company's annual mobile and embedded devices conference in Las Vegas. "We're moving well beyond just doing voice calls and SMS messages," he said.

Windows Mobile 2005 offers hardware makers more flexibility and mobile operators more ways to customize devices, allowing for a wider range of devices, according to Microsoft. For example, the operating system supports more buttons, landscape display and QWERTY keyboards that will let users control the device in one hand. [Link]

The new mobile OS is set to compete against platforms from Symbian, Palm and Blackberry. Microsoft Mobile products are now being made by 40 device-makers for 68 mobile operators around the world and there are greater than 18,000 Windows Mobile-based applications on the market today. Microsoft's Bill Gates is hoping the new OS will spur on hardware and service innovation to "revolutionize how customers use mobile devices... such as location-based services, 3-D gaming and video that bring to life compelling entertainment and productivity scenarios."

More from Daily Wireless, Infoworld, Wireless Weblogs, Microsoft.

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May 11, 2005

Nokia Sensor

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Posted by Stowe Boyd

I read a post by Howard Rheingold about Nokia Sensor, a bluetooth social mobility app. But, of course (?), it only runs on Nokia phones. Dumb.

sensor.jpeg


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May 10, 2005

Bitty Browser

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Posted by Stowe Boyd

David Weinberger mentioned the Bitty browser, so I thought I would fiddle with it. If you click on the following you will pop open a browser window that is populated by RSS from a Travel blog I set up.


Pretty nifty little widget. I am going to use it for my travel blog browser, which is going over in the left margin.

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May 08, 2005

AIM adds RSS

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Posted by Arieanna Foley

Steve Rubel of Micro Persuasion tips us off to some of the new features of the AOL IM (AIM) beta. The new release has a built in RSS reader - not a very good one, but still pretty cool. The feature I'd love to see added to every browser - notification that a site has a feed. Some sites are deceptively non-blog looking, so this notification would be great here. But it would also add a level of simplification to the process since all you need to do is say "Yes, subscribe me" when notified. I sure hope it also recognizes those blogs you already subscribe to...

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danah boyd on "Move Over Friendster..."

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Posted by Stowe Boyd

danah ponders what it means to be a 'hotter' social networking service:
[from apophenia: "Move Over Friendster..."] So, waking up to the Mercury News exclaiming Move over, Friendster. There's a hotter site on the Web made me ROFL. Hotter? To who? By what standard? If you follow this space, you know that MySpace has had more traffic than Friendster for a long time. They have fewer accounts, more loyalty, more freedom and generally a much more youth-friendly culture. Their popularity is mostly amongst users who never got into the fad of Friendster: goth kids, indie rock kids and youth. In the last six months, most of the urban teens i talk to talk about MySpace. If you're in college, you're on Facebook but if you're in high school, you're probably on MySpace. The only reason to say "Move Over Friendster" is because Friendster never really recovered its hyped status in the States and while its popularity overseas continues to grow, the media here has declared it a fad.
Adults generally don't watch teens as an indicator of what will happen to the market or society as a whole, unless they are trained to do so. There is a self-centeredness in being older, somehow (said the 51 year-old, bald, fat, white guy). Witness the ongoing debate about instant messaging -- which kids think of as a staple -- but which continues to be a generational split in the business setting. When I have presented the notion of a future decrease in email use, based on the preferences of young people, to older digerati -- like I did last year at Supernova -- you can be tarred and feathered. Friendster explicitly wanted business professionals to use its service. Last year, it sent out a plea to lapsed users who met their profile to please, please come back. Meanwhile, MySpace quietly focussed on serving a community -- the indie music scene -- and accumulated along the way various demographics intensely interested in socializing around music. But self-identification based on music preference is not a fad: it is a constant.

[tags: , ]

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What makes or breaks a social network service?

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Posted by Arieanna Foley

Howard takes a look at social networking services on Smart Mobs in a piece titled "Why some social network services work and others don't." In particular, he points to a post by Jyri Engestrom on object-centered sociality that has reminded me of some thought's I'd had after reading a similar post commenting on Jyri's post from Noah Brier.

The central tenet behind both authors is that social networking succeeds when it surrounds an object, such as a photo or URL, rather than when it is a tool specifically created for social networking - tools in the latter category tend to fail due to their lack of cohesion and therefore lack of networking.

These authors build on the definition of the social network as 'a map of the relationships between individuals.' Basically I'm defending an alternative approach to social networks here, which I call 'object centered sociality'

The term 'social networking' makes little sense if we leave out the objects that mediate the ties between people. Think about the object as the reason why people affiliate with each specific other and not just anyone.

The fallacy is to think that social networks are just made up of people. They're not; social networks consist of people who are connected by a shared object. That's why many sociologists... prefer to talk about 'socio-material networks', or just 'activities' or 'practices' (as I do) instead of social networks.

We can use the object-centered sociality theory to identify new objects that are potentially suitable for social networking services. Take the notion of place, for example. Annotating places is a new practice for which there is clearly a need, but for which there is no successful service at the moment because the technology for capturing one's location is not quite yet cheap enough, reliable enough, and easy enough to use.- Jyri Engestrom

I will leave the object-centered sociality idea for another post, but comment now simply on the idea of socio-material networks, which I think is a great way to recentre thought about what binds social networks together. I had never fully considered why I tended to use some "social network" tools more than others, for example using Flickr while I never quite got in to LinkedIn, but I fully realize now that it was because I was bound to others by a shared interest or object. Great realization, and great insight that can be used in the development of new tools.

To further the discussion, Noah notes how we tend to classify our personal social networks on some connection - how we know the person. However, when we take social networking online, we lose this vital piece of information and categorization. Social networking is, thus, about the "thing" that binds people together, and not the binding itself. It's the context that is important.

Social networking works best when it's not the primary objective of a website. In other words, sites like Flickr and blogs generally tend to be a more accurate picture of your social network than something like Friendster - Noah Brier

As Noah notes, most social networking sites will not work because they lack the context needed. Friendster is generic - it is a place to lodge all your friends, but is not necessarily an optimal way for you to interact since it lacks context. However, you can consider sites like College Club to succeed because they have that context of "school" that binds people together and makes their communication there meaningful (read contextualized).

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May 07, 2005

Word Of Mouth = F2F

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Posted by Stowe Boyd

In a recent study, NOP found that Word-of-Mouth Ain't Just Blogging ...:

When asked how they make recommendations, 80% of consumers say they make them in-person, followed by 68% who say they make them over the telephone. This phenomenon is even stronger among the Influentials(SM), (the one in ten Americans who tell the other nine how to vote, where to eat and what to buy, according to over 60 years of NOP World research) with 90% of this group making in-person recommendations and 79% making recommendations by phone. Surprisingly, the study found that less than 40% of consumers use e-mail to make recommendations to others, including via personal e-mail (37%), by e-mail forwarding (32%) or through mass e-mails (12%). While slightly higher percentages of Influentials use e-mail (personal e-mail 53%, e-mail forwarding 39% and mass e-mails 18%), face-to-face communication still far outweighs this medium.

I would be interested in the methodology of the study: did they simply ask people to relate what they had done in the previous year? It has been shown that such recollections are inaccurate.

Still, I am not surprised that most of our recommending goes on F2F, really. F2F is the most powerful social networking mode, after all, and even those of us who are intensely wired still interact with friends, family, neighbors, and colleagues on a F2F basis regularly. My bet is that there would be a larger proportion of digital recommendations with those who spend more time online, and of course, those that blog within a larger community of readers will have their recommendations heard by a larger group of people. Just looking at the proportions of recommendations made won't capture the number of people influenced. Its not just one-to-one communication, there's one-to-many, and many-to-many forms as well.

[pointer from Emergence Marketing]

[tags: Word Of Mouth]

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Social Software for Higher Education

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Posted by Arieanna Foley

Three BC Universities have just received funding to use open source software to develop weblog and wiki services for higher education.

They intend to create policy recommendations, tutorials, templates, and multimedia resources that can be used by higher level education institutions in adopting and using wikis and blogs by students and faculty. I think it's a great idea, especially since they are not tied to any one service.

It was really great to see that Drupal was on the list of ideas. All of their proposals and tutorials will be Creative Commons, so it could be the beginning of creating more cohesive communities at Universities by using blogs. I think it's great! I'm looking forward to see what elements will go forward and how it will be adopted.

I have already seen one class using blogs at Simon Fraser University, my alma mater. The class was in the Communications department, and the teacher, Richard Smith, used his blog not just to disseminate class information, but to go over the class material as it relates to current news and ideas.

The class also involved an assignment for students to create their own topic-specific blogs as a part of their semester project; each topic was related to social software in some way. For example, I followed one student blog on SMS.

Richard's blog also included his commentary on the posts of his students, which I found really interesting. Not only did this help the students reflect on what they've written, as you would perhaps get in the commentary on any assignment, but now other students can post their comments too and the whole class becomes aware of material outside their own isolated projects. Not to mention, people like me outside of the school who followed their material and sometimes referenced it in posts. The class was therefore far from isolated, and their assignments far from private.

This type of interaction with the learning material through weblogs is how I'd like to see part of the proposal aimed. I don't think the use of blogs is limited to classes in the field of communications, as we can clearly see by the myriad of blog niches we have now.

Link via Jarche Consulting

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May 06, 2005

Fines For Race Hate SMS?

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Posted by Stowe Boyd

BBC reports that "A South African woman has been told to pay damages of 2,000 rand ($333) after sending a racially offensive SMS."

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Mathieu Balez On The Good God Google

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Posted by Stowe Boyd

Thought provoking take on Google's grand scheme from Mathieu Balez:

[from The Good God Google]

What we're talking about here is the eventual creation of a perfect digital record of your entire memory, at your fingertips and searchable, all emblazoned with the Google logo and, certainly, some pertinent and unobtrusive advertisement. Scary? Maybe a little.

It is also most likely developing a Google-branded version of Firefox -- the up-and-coming Web-browser. There is no dearth of well-supported evidence on the Web pointing to this fact. Having its own browser out there grants Google the opportunity to package all of its services in one tidy delivery channel. It also further encroaches upon Microsoft's territory.

Most significantly however, it will be the opening move on the chessboard of next-generation desktop computing. I believe Google is vying to dethrone Microsoft as the potentate of PC dominance by pulling the rug out from underneath its feet, by changing the very rules of the operating system game itself. Not unlike its e-mail and mapping software, which are entirely Web-based, Google will release an operating system that will be completely networked and centralized on its servers. You will literally no longer need any software running on your local computer (except the Google Web-browser of course, and a network connection). The computing experience will involve booting your computer, logging into the net, and having access to all your programs (and most of your data) which will reside happily in the ether -- all protected and secure, we will be assured, by the good god Google.

He also hypothesizes the acquisition of Skype or Teleo by Google, which is an advance that I favor, as an end user, personally. I have junked my Vonage contraption, and gone over wholeheartedly to Skype: I now have SkypeIn and SkypeOut capabilities, and use it many times everyday. Integration of Skype with other Google services -- like search, Gmail and so on -- would be a natural. Not to mention Google could then presence enable search results. Imagine you do a search on some topic "google skype rumors" and you find that Stowe Boyd has blogged about it. Then you see that Stowe is online (via Skype), and you opt to read the piece, and then IM Stowe via Skype for clarification on something he stated in the entry. He clarifies. You then could post the result of the IM as a comment in Stowe's blog, or email it to a friend via Gmail. Even more cool if you could post Skype voice-over-IP as comments or podcasts. Pretty compelling vision, and one that would make the apparent low rate of innovation around Blogger sensible, since they may be waiting for a large number of pieces to fall into place before doing anything radical.

[pointer from Robin Dindayal]

[tags: Google Skype Rumor]

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AOL Journals: Real Time Blogging?

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Posted by Stowe Boyd

AOL has opened up its AOL Journals service to users of AIM:

Matt Hicks
[from AOL Opens Blog Service to IM Users]

AIM users also can submit posts to their AOL Journals blogs through IM. When they are logged in to the screen name associated with a blog, they can send a message to AOL Journals in order to have it published, AOL officials said.

Ok. This led to me trying to fiddle around with the new service. First, you have to login using a screenname: I used my 'boydstowe' handle, created a blog -- took two seconds -- and was up and running. Then things starting being hard.

I upgraded to Mac OS X yesterday (a different story), and now Fire crashes whenever I start it. That is generally the IM client I use to connect to AIM as 'boydstowe'. I tried logging in at AOL Journals using my iChat identity 'stoweboyd@mac.com' but it wouldn't accept that handle. Ugh. Finally I logged in using their web client, and posted an entry that way:

aolchat.jpg

Looks like the Journals are not presence enabled -- you can't see the online status of authors, etc. -- although every post has mood settings. There is a mechanism to be alerted when new entries are added to a Journal you are interested in: IM meets RSS.

The Journals don't seem to take advantage of IMers' habit of constantly updating their status with personal information about mood, location, activities and so on. What I would like is to simply blog every change in status at the AOL Journal. I doubt I would use it for anything else. And of course, I want it to play nice with iChat, which it doesn't. (See my journal here.)

[tags: , ]

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May 04, 2005

Continuous Partial Attention: Email Is Worse Than Chronic

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Posted by Stowe Boyd

I can't resist this piece [pointer from Andy Lark] that argues CNN.com - E-mails 'hurt IQ more than pot':

[from CNN.com]

Workers distracted by phone calls, e-mails and text messages suffer a greater loss of IQ than a person smoking marijuana, a British study shows.

The constant interruptions reduce productivity and leave people feeling tired and lethargic, according to a survey carried out by TNS Research and commissioned by Hewlett Packard.

Hmmm. This is another Taylorist argument against Continuous Partial Attention, which most think of as a disorder. However, CPA is a reasonable strategy for dealing with a sped-up world, but it requires shifting the measurement of productivity away from the individual -- like 'IQ' tests -- and looking at the productivity of connected groups. Time in today's world is yet another shared space: your time is truly not your own. We constantly monitor communications -- email, IMs, blogs -- to keep ourself situationally aware of what is going on around us.

The shift in focus is profound: you need to accept interrupts from others so that they can make progress on their activities, even though this decreases your personal productivity. But it increases the productivity of your contacts, and those dependent on their activities, and so on. It's a form of social altruism.

But the clowns with the stop watches want us to focus, focus, focus to the exclusion of these basic human motives. "Don't help your buddy with his stupid coding problem! Screw him! Get back to making widgets."

And I love the way they suggest that remaining socially connected is a drug that taps your intelligence. So those of us who advocate living connected lives are just a bunch of hippies, I guess. "Tune in, Turn on, Drop out" - Timothy Leary

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No Good Dead Goes Unpunished...

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Posted by Stowe Boyd

On the Web, nothing ever dies, and no good dead goes unpunished. A case in point are the old Social Commentary pieces I wrote for Darwin for a few years a few years ago. Every once in a while I get pinged (in this case via PubSub) that someone has mined something worthwhile out of one of them. Today, I stumbled over a piece (see There is something about social software) by Jack Vinson that builds on this old thing:

It is the customizable flow of information that really highlights the fluid nature of social software and the fluid networks that underlie those interactions. Each person participates in many different networks, and they each have a different set of information flowing through their workspace. And people flow in and out of these networks as well.

I agree. We live in many circles, and that is one of the flaws of most social networking solutions, which flatten everying into one big telephone book. That's why I continuously argue for the buddy list metaphor. We partition the world into various groups, cliques, and worlds. People's relationships with us grow or decrease, friends become colleagues, and colleagues move out of town and out of touch. There is a natural ebb and flow, and most tools do a bad job of flexing with that.

[tags: Social Tools, , ]

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Stuart Henshall on AOL Triton Beta

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Posted by Stowe Boyd

Stuart Henshall does what Arieanna and I haven't had time to do: he and his son experimented with the AOL Triton beta. He was not impressed, and for big reasons, not just various UI tweaks they have made that fall short: "AOL is a big player. It just doesn't look like their team immersed themselves in the best "alternates" from a multiplicity of different suppliers. It seems too basic for me to suggest they do a SWOT analysis, I don't even really believe in them for the most part. The real problem here is vision."

[tag: AOL Triton]

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Mates - location-based social networking

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Posted by Arieanna Foley

Meet mates: a location-based social networking system put together by the University of Michigan.

Mates aims to connect people based on location as well as other commonalities - think connecting your IM with location data. People in your class. Your building. Your conference. A way to say introduce people who have a common link, or to give you a little ping when an old friend is nearby.

The Relationship Engine attempts to automatically determine user locations at any given point in time based on combinations of user input and statistical analysis. The RE can be sent explicit location information from a GPS device, a positioning system such as ekahau, or as the result of user input (clicking a point on a visual map, for example).

The Relationship Engine maintains information on user attributes as received from the user and other information stores such as LDAP directories. The RE generates relationships when these attributes change, and notifies users of relationship additions, deletions, and modifications that may affect them via a message queueing system. The RE and RSN currently compute and support relationships of the following types: friend, friend of friend, interest, course, and physical location.

The RS Navigator is a visual software client for the Relationship Engine. It features a live, animated visualization of related users in nearby locations, a buddy list, a messaging subsystem, and an interface for supplying attribute information to the Relationship Engine. The RSN also features a "location wall", allowing users to broadcast and receive location-related information and events to nearby users.

The project is based on open infrastructure so other applications can benefit from the work. Can we expect this built into mainsteam IM applications, or other social networking products? I hope so. Soon? Not likely. However, I think the backbone poses some interesting queries. It's been a while since I've tried to generate any new friends based on search criteria in the IMs - this, however, has more practical applications (or so I think).

I would love to, for example, know the people at a conference I'm attending. Have the ability to live chat while I event blog. I would also be really interested to know when friends, family or colleagues are in my area so we can meet up for coffee. These types of lists would be great if they were autogenerated based on integration with my calendar.

Via SmartMobs.

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May 01, 2005

AOL's AIM to get new UI

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Posted by Arieanna Foley

AOL is going to be remodeling AIM to include a new UI, as well as making underlying code changes. The new UI will be more fluent for all the ways that IM is used now: for video, audio, and wireless IMing. The beta version, Triton, is available for download. [Update: Triton beta is currently only for Windows XP.]

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Microsoft Office shared in real-time

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Posted by Arieanna Foley

Robin Good takes a look at real-time sharing of Microsoft Office documents via Instacoll and Conferral.

Instacoll, fully integrates with your Office tools and provides an easy and immediate approach to PowerPoint share presentations, Excel spreadsheets, Word documents, without needing to leave those applications to launch a separate tool.

Conferral adds to the same approach the ability to send files of any size to connected participants as well as the opportunity to upload Presentations to be viewed on-demand by your invitees (anyone can login at his own time and watch the presentation online).[Robin Good]

I haven't reviewed either, but his look at both is comprehensive and the comparitive information is quite useful. I would be more tempted to use Conferral, since it does not require the second user to have any of the shared programs to collaborate; however, Instacoll does have a good price advantage and offers a free version for one-to-one collaboration.

Many situations come to mind where this could be useful. Particularly cases where you are sending back and forth via email edited files with trackbacks. Co-editing would remove all this hassle. Now, if only this were more seamlessly integrated into an IM...

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April 30, 2005

Yahoo's MyWeb Beta

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Posted by Stowe Boyd

I fiddled around with the Yahoo MyWeb Beta, primarily because I wanted to see how they might have integrated with Yahoo 360 -- the social networking solution in desperate need of a reason to live -- but I have already uninstalled the toolbar from Firefox. I had hoped the Yahoo 360 integration would lead to a social search/bookmarking solution that actually built on a buddy list and/or social network, but the integration is not available yet. The MyWeb solution without that looks like just another search and bookmarks system, and there's not enough there to justify changing my little ways.

I also took a look at the MyYahoo, with RSS aggregation built-in. Again, since I already have a gazillion RSS feeds in Bloglines, there is no reason to move to a portal-style solution -- but that's old news, since RSS feeds have been supported there since last fall.

All the buzz about the mad innovation going on at Yahoo doesn't seem justified, with the obvious exception of their acquisition of Flickr. Maybe Stewart and company can reorganize the mindset at Yahoo away from portals and into the paths of socialness.

[tags: MyYahoo Beta, , ]

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April 29, 2005

Steven Johnson on Smarter Culture

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Posted by Stowe Boyd

I get a perverse pleasure from Steven Johnson's arguments about TV being more complex today, and that this makes TV viewers smarter (see New York Times piece, here). His argument conflates the notion of complex plotlines -- more characters and scene jumping -- with viewers getting smarter. But I think that he is missing the point: it's not intelligence, per se, that is being stretched through these mental gymnastics, but instead, the same sort of situational awareness and attention shifting that goes on with serious video gamers. Intelligence is about making judgements, and reasoning, rather than being able to keep track of which shell the pea is under. On the other hand, increasing situational awareness and inculcating a predisposition toward Continuous Partial Attention is a requirement for surviving in the modern world, so I shouldn't knock increasingly complex TV, although I avoid watching it myself. Still, I buy into some of his premises:

The kids are forced to think like grown-ups: analyzing complex social networks, managing resources, tracking subtle narrative intertwinings, recognizing long-term patterns. The grown-ups, in turn, get to learn from the kids: decoding each new technological wave, parsing the interfaces and discovering the intellectual rewards of play. Parents should see this as an opportunity, not a crisis. Smart culture is no longer something you force your kids to ingest, like green vegetables. It's something you share.

Still and again, the days of huddling around the TV to receive a daily dose of mediated culture from the analog media moguls are numbered. Digital media will absorb TV and other analog media, and that's when we will really see smart TV: when TV can be socialized like blogs, when the shows are not mass-produced reality nonsense, but real people videoing their own lives, telling their own stories, and when we finally walk away from the constraints of mass markets. Internet TV will be something completely different.

[pointer from David Weinberger]

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April 28, 2005

Corporate IM

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Posted by Arieanna Foley

Our need for communication tools has been increasing at a phenomenal rate. Face to face is almost never possible. And how many times can you play phone tag, even when you have cell phones? It's just not fun. Today, people need a myriad of ways to communicate - and those communication tools that allow for multitasking are high on the list. They do not increase the work load, like tracking someone down on the phone may - in fact, they may even be a part of the solution for increased productivity.

Right now, IMs are being increasingly used in the corporate world - companies are larger and more geographically diverse than ever. And customers are no longer down the street - they can be anywhere. Small businesses too profit from the prevalence of communication tools - IMs and VoIP clients are becomming de facto business tools. Both internally and externally. When you are working on 10 things at once, it is distracting to walk over and talk to your coworker - but talking on an IM is seamless - no disruption on either end. I know not everyone would agree with this, but it is becoming the case.

As posted on Messaging Pipeline by Jeff Raikes of Microsoft, "80 to 100 percent of corporate e-mail users will have an enterprise-class IM client on their computers by 2009."

Fast, effective communication with employees, partners, customers and other critical contacts — wherever and whenever business requirements dictate — is becoming mandatory. While e-mail helps, it is not always the best choice to resolve an immediate question or for group collaboration. Most of us can recall times when we composed an urgent e-mail only to receive an "out of office" response, or when we wanted to attend a meeting but could not travel for it. The desire to increase productivity, ease collaboration, and reduce costs is forcing many organizations of all sizes to look at newer communication tools. The challenge is to introduce new tools without increasing the complexity of our interactions while also maintaining a secure communications environment.

While the article does continue as a sales push for the Microsoft cross-platform Live Communications Server, it does pique my interest in the push for secure but fully integrated communication tools. As Stowe has envisioned, there is a significant need for collaborative tools that give freedom of choice for communicating. An organized, all-in-one system that is user friendly and mobile. I think IM is one part of the picture, but I wouldn't count on it as being the solution to all productivity needs in the corporate world.

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April 27, 2005

Plazes Traces

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Posted by Stowe Boyd

I met Felix Petersen, one of the bright minds behind Plazes, in Paris at the Les Blogs conference. They have released some new, cool functionality: a mapping of where you have logged in over the past 30, 60, 90, or 365 days. Here's the map of my travels over the past year.

I noticed a few mistakes in the lat/long have screwed up the map: my trip to Vancouver for Northern Voice, for example, has me in Ontario somewhere. But that was operator error on my part. Also various trips are missing, where I wasn't using wifi, like Nice, Amsterdam, and London, last summer. I think Plazes needs to add support for tagging via ethernet, not just wifi.

What I want now is integration with my future calendar events, so friends and family can see my upcoming travel plans, and could then contact me about getting together. I have already asked Felix to put on the wishlist, but who knows?

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Microsoft pushes for mobility

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Posted by Arieanna Foley

Microsoft is pushing for an ultra-mobile community - 100 million mobile PC holders by 2008.

Microsoft's newest mission is pushing for a Mobile PC for every person. These are not run-of-the-mill laptops or desktop replacements. Microsoft is aiming for broad, general acceptance of a whole new category of carry-everywhere, always-connected computing devices with batteries that last all day long.

Since mobile computing is growing at a rate of 15% greater than computing in general, there is a real demand for mobile connectivity. However, as of yet, mobility has not been long lasting without jacking into a power source after a couple of hours.

Bill Gates, Microsoft Chairman and Chief Software Architect, described one such ultra-portable device during his WinHEC keynote Monday. Dubbed the Ultra Mobile 2007, that device was about the size of a paperback book. Gates described it as costing less than $1,000, weighing less than 2 pounds, and having a camera, phone, music player, and video player.

News via Mobile Pipeline.

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April 24, 2005

Mobile Websites - Bad but to be improved

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Posted by Arieanna Foley

How is it that most webistes don't offer mobile versions? And, for those who do, why don't you take the time to actually make your websites accessbile and clean for viewing on mobile phones? It seems the effort in the marketplace is tentative, at best, to support this growing trend. Are we truly ready to see a giant step forward from this market?

From: Om Malik on Broadband:

The bad experience with WAP 1.0 and lack of seriousness is one of the main reasons why many are missing out a huge opportunity. I could not agree more with Russell’s remark that 'within the 18 months, the mobile web is going to become the next big thing.'

I am surprised at the lack of consistency right now, and the lack of progress that has been made in recent months. Mobile phones can do so much more than make a call now - the tools are there to push for connectivity in so many ways. But the uptake has been slow and inconsistent. One of the main obstacles to growth is the lack of effort put forth to test the waters. It's just not consumer friendly. There is nothing compelling me to view either my feeds or websites online. The technology is expensive, the formatting is awful, and the UIs are quite unfriendly.

However, I can also see the mobile environment picking up on the trends pretty quickly: better tools, a consistent standard for viewing, and design appropriate for mobile viewing. And hopefully, pricing models that encourage trial of these new added services. There is a great analysis of the state of the environment by Russell Beattie.

It's not a chicken and egg thing any more. There are more XHTML-MP phones out there than all the PDAs combined. It's a fact: 50% of the people who own phones in the U.S. (that's 85 million people) bought them within the last 18 months. And since every operator since Christmas 2003 has sold XHTML phones, this means there are at *least* that many WAP2 phones here in the U.S. ready to see mobile content.[Russell Beattie]

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April 18, 2005

Nerdvana: A Better Tool For Communication (I Can Dream, Can't I?)

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Posted by Stowe Boyd

I have used literally thousands of communications tools over the past 20 years, and although there has been an increase in commmunication speed and media, we have yet to see the "nerdvana" of tools that I have dreamed about for so long.

I have long championed other media as inherently being better than email, such as instant messaging, so, as you can imagine, the tool I am dreaming out incorporates the basic metaphor of IM: the buddy list. But it goes beyond IM, as I will show you.

How can I so baldly state that other media are better than email, in such an absolute way? Simple. Email is designed as a lowest-common denominator communications system, where everyone is treated equally. All emails, more or less, are the same (leaving aside issues of rich text v HTML and so on, which is not the thrust of my argument), which is stupid. The reality is that my relationships with people -- whether I know them or not, how well I know them, and how involved we are at any given time in regular communication -- is foremost in my mind when involved in communications, and as a result, the various artifacts of communication should be treated differently based on the context for their existence.

nerdvana1.jpgBasically, email is pretty good at communicating with people when you don't know them well, or people you don't know at all. All you need is their email address and your emails will be treated pretty much like anybody else's. But as a result, email doesn't really do very much to help with the highest valued communication: communicating with the known. That's where the paradigm of buddies, and the gated communities of instant messaging networks excel.

But even technologies that I think are more useful in remaining in close contact with your circles of friends and colleagues don't necessarily work together very well, if at all. So I am forced to read and write emails in one tool (yes, I do email, despite my dislike for the medium), IMs in another (actually, two IM clients), and read blogs in yeat another. Coordinating appointments and to-dos that involve others is managed in yet another app. And an address book app is used as the repository of some of the information about people (like email address, IM handles, and phone numbers), while their blogs RSS feeds are stored elsewhere.

So, I decided to mockup an example of what a good unified client might offer someone like me, so I could sit in one tool all day long, choosing the appropriate communication, collaboration, or coordination channel based on the context.

The Nerdvana Client

Just for laughs, I have dubbed the mocked up client "Nerdvana" after the Dilbert strip where Dilbert proclaims, after he's cleaned up his PC's desktop, compacted his drive, and deleted unnecessary files, that he has reached "Nerdvana".

Basically, Nerdvana takes the IM concept of a buddy list and extends it to include all sorts of media. I have chosen to partition my world into three groups, Inner Circle (folks I interact with daily), Outer Circle (folks I interact with regularly), and The World (everyone else). This is largely for simplicity: there could be dozens of groups. And, oh, by the way, contacts can appear in multiple groups, and groups can include subgroups with no limits on level of nesting.

In the first image, I expanded only the Inner Circle -- note I did not include any icons to represent expand/contract because I am a lazy designer. I have a small number of contacts in this group, although in the real world my Inner Circle category is more like a dozen folks. Each contact has four numbers associated with them, which represent 'of interest' blog entries, emails, IMs, and appointments, respectively. By 'of interest' I mean whatever the preferences are currently set to: for example, I may have configured things to display unread blog entries, unread email, open IMs, and future appointments, to suggest only one reasonable group of settings.

nerdvana2.jpgAlso note -- since this is all in the world of conjecture, so I can get whatever I want -- that the Nerdvana tool is extensible, so is possible to add on as many services as you'd like. For example, the IM service could expand to be Jabber, AIM, and Yahoo. Or completely different services could be included, like podcasts, to-do lists, geolocation, and web conferences. Presence is indicated by the green/yellow/red lights on the contacts.

In the second graphic I have expanded Greg Narain's content, and see various categories of communications going on.

nerdvana3.jpg

In the third graphic, I have fully expanded Greg's content, showing the blog entry's title, the subject line of the emails, the title of the IM session, and the subject of the upcoming appointment. This is displayed two different ways, based on two different sets of preferences or different commands used to expand the content: with and without category headers.

Clicking on any of these fields could lead to extremely variable behavior, based on what sort of client you think Nerdvana should be.

  • In a open API sort of environment, clicking on any of Greg's content could lead to opening the appropriate tool of choice for that sort of interaction. So, for example, clicking on an email could lead to popping that email in Apple Mail (I am running OS X), and likewise, selecting the IM topic could pop the active IM session running in Fire (the multiheaded IM client I run to stay in contact with Jabber, Yahoo, and MSN users). Clicking on the blog entry could lead to either opening the entry in the browser or popping an RSS reader on my desktop, depending on configuration settings in Nerdvana.

  • In a totalitarian software world, Nerdava would include all the functionality needed: it would be an email client, RSS reader, IM solution, and calendar tool. But such tools are generally not best at any of the things they aspire to be, and wind up discarded as a result, because users want some cool feature in their mail or IM client, or just don't want to imagine dropping their chosen RSS reader.

Obviously, my preference is the former: for Nerdvana to act as a primary organizing interface for existing communication tools, taking the buddy list concept as the core principle for all communication strategy, and supporting cross tool integration.

For example, your IM solution might not support the concept of an appointed time to start an IM session, but with Nerdvana you can do so:

  1. Define a time and a subject for an appointment, using the Nerdvana interface, but actually managed in your native calendar app, like iCal.

  2. After it exists, select the appointment in Nerdvana, and create an association with some other sort of communication -- in this case an IM session.

  3. When the appointment occurs, Nerdvana will create the pending IM session.

The same technique can used to link writing an email with an appointment, or queueing up future blog entries.

Alternatively, you could imagine a structure where important communication events -- such as long IM sessions, or time spent reading blog entries -- could automatically be journaled on your calendar, as a means of tracking time, or simply being able to use the calendar as a way to search back for communication activities and content on a timeline basis.

Conclusions
I have always maintained that if you are going to dream, dream big. So I have big hopes for Nerdvana. Maybe someone out there is trying to do something along these lines -- at least in part -- and if so, I want to hear about it. There is lots of innovation going on in the various specialized communication areas: better RSS readers, IM clients, and innumerable social networking apps. But I haven't seen much going on in bringing it all together, based on something like the buddy list metaphor.

I could also start in on how Nerdvana could play in an open social networking system -- where the aggregation of communication channels, like blogs, IM, email, with specialized services like Flickr, Last.fm, Plazes, and so on, for photos , music, and location -- could not only lead to multifaceted digital identities, but a coherent way of bringing together the disparate threads of identity into a manageable tool framework. This starts to look something like Mark Pincus has been looking into in his PeopleWeb thoughts. But I will leave that for the next installment of the Nerdvana series.

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April 16, 2005

Freesound Project

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Posted by Arieanna Foley

The Freesound Project - developed by the Music Technology Group as "a collaborative database of Creative Commons licensed sounds." Note, this is not songs. Sounds refers to audio snippets, samples, recordings, bleeps. This will help create a repository for audio research foundations and a place for interaction among sound artists. They are actively seeking new material. The database will be used in performances at this year's International Computer Music Conference.

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April 15, 2005

Volunteer Slavery: MSN Messenger Ads

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Posted by Stowe Boyd

How did I miss this news?

[from E-Commerce News: Technology: New Version of MSN Messenger Released]

In its latest bid to make money on free Internet services, Microsoft (Nasdaq: MSFT) Latest News about Microsoft is betting that consumers will be willing to use their instant messaging Latest News about instant messaging identities as billboards for products ranging from Sprite to Adidas sneakers.

The newest version of MSN Messenger instant messaging product, released late yesterday, allows consumers to download free backgrounds, pictures and other content tied to specific ad campaigns. The hope is that users will then share those downloads with other consumers -- providing another boost to advertisers, who pay Microsoft for the privilege.
Attracting Users

Blake Irving, a corporate vice president with Microsoft's MSN online unit, said the company hopes to attract users who are so taken by the advertising campaigns that they choose to associate themselves with the brand -- much like a person might buy a Starbucks (Nasdaq: SBUX) Latest News about Starbucks. coffee mug.


Yikes. I hate self-identity building through brand affiliation in the abstract, and in my IM client in specific.

That reminds me, I am going to do a mockup of what the perfect real-time desktop client should look like, in the hopes that someone out there will read it, and build it for me. Lord knows, I have explained the ideas to dozens of real-time technology companies, and to date no one has come close. Next week. I promise.

[pointer from John Husband]

[Arieanna Foley blogged about this here at Get Real recently, and I missed it!]

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April 12, 2005

Google maps go mobile

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Posted by Arieanna Foley

Google Local has gone mobile. You will now be able to access Google map searches from your XHTML-friendly mobile phone. This expands the Google presence in both the information services area, as well as in the mobile application arena. As Tris Hussey notes, "All Google has to do now is offer RSS feeds on searches and they will seriously win out over Yahoo, MSN, and others." Link thanks to Tris of Wireless Jobs.

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April 10, 2005

New MSN Messenger

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Posted by Arieanna Foley

A new version of MSN Messenger has been released. Upgraded features in version 7 include a more holistic approach to all MSN features - integrating search with video with voice with MSN Spaces and upgraded personalization. Some personalization includes the ability to choose ads as backgrounds - a way to be associated with a brand style. Advertising, overall, is more aggressive: age/location targeting and new text link additions. The new release aims to enhance the "richness" of the online experience. Also includes in the new release are some safeguards against IM worms.

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April 09, 2005

Bickr - the Flickr-based photo battle

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Posted by Arieanna Foley

A photo-based game called Bickr has emerged around the photo sharing Flickr.

Bickr takes advantage of the community aspects of Flickr, by encouraging individuals to take pictures and enter them into a contest using Flickr's tagging system - you could have a contest around any tag, from "cats" to "winterwonderland." Tagging as a social phenomenon in action.

bickr uses flickr's tagging system as the basis to identify group affiliations, associate image(s) with game(s), and discover group commonalities and differences by tag(s).

bickr groups are those interested in finding commonalities and differences from within and between groups and establishing image based dialogue between different communities.

bickr will succeed because people love to take photos. More importantly, people love to share photos. bickr harnesses an individual's desire to share imagery to effect group interaction.

I think it's a great way to take advantage of Flickr's tagging and grouping systems. It's a seamless way to integrate into a widely disparate group based upon a common interest in the contest at hand. And it might be just that little push needed for some people to really get into Digital Photography or to start participating in online communities. Really interesting development.

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April 08, 2005

April 07, 2005

Xtreme Podcasting from Everest

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Posted by Marc Eisenstadt

xtreme-podcast.jpg

Following on the heels of the Xtreme Webcasting events featuring Lorenzo Gariano's ascents of The Matterhorn and Everest-next-door-neighbor Lhotse , here comes Xtreme Podcasting from Mount Everest.

As the site (complete with RSS/Podcast feed of Lorenzo's audio reports) indicates: "Adventurer Lorenzo Gariano is part of a ten-man collaborative expedition between 7summits.com and the 7summits club from Russia, led by Alex Abramov and Harry Kikstra, to the North Face of Everest this April and May. Follow his progress through his audio blog and GPS position reports on these pages."

Peter Scott's Centre for New Media at The Open University's Knowledge Media Institute, and in particular his technical/media team of Chris Valentine, Jon Linney, and Kevin Quick, have worked with Lorenzo on various events like this over the years. Lorenzo first came to our attention in his 'other life' as the guy who looked after the plants at the Knowledge Media Institute! We found out that he was a serious mountaineer, who was engaged in a Seven Summits quest (highest peak on each continent, of which this will be his fifth), and decided to explore the role of innovative, user-friendly consumer-ready technologies both to bring his experience live to the masses and also to help publicize his quest.

The Matterhorn climb featured the UK's first mobile cameraphone, which Lorenzo used to take pictures at safe moments during his climb, and his Lhotse climb included an audioblog segment. During the current climb, GPS positioning will enable us to track his location, and satellite phone audio reports get stored on the site and also embedded in an RSS feed for podcast enthusiasts to listen to at their convenience.

The technology behind the current event is described by Kevin Quick, in an email to me this evening, as follows:

"Basically a batch file runs on Chris [Valentine]'s computer which takes the wav and uses a command line utility to convert the wav files to mp3 - the batch file then copies the mp3 onto [our audio server machine], where the appropriate ID3 tags are added ... - this includes embedding an image in the mp3 (i.e. what you will see on the photo ipod - this is a logo of the web site banner by default, but will dynamically be changed to a photo if one is added to the site associated with that particular phone call). PHP dynamically generates the RSS feed for the podcast - So the whole process from phone call to podcast is automated from beginning to end."

Cool, huh? Check out the site and follow Lorenzo's adventures.

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April 06, 2005

The Pope and Social TV

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Posted by Marc Eisenstadt

There's only one person on earth who can write a letter beginning like this:

As you may recall, in 1986, I created “Prayer For World Peace,” a one-hour live TV broadcast for Pope John Paul II that I also produced and directed. The program was viewed by a billion people worldwide. I had directed Live Aid and Sport Aid for Bob Geldof and that made me cocky enough to present the Vatican with the largest satellite telecast of the time.

And there's only one person I know of who would be the recipient of such a lettter. The letter author is Tony Verna, and the recipient is Joi Ito who has blogged the whole letter. A must-read if you're either into large-scale synchronous media or want to read some timely and fond memories of Pope John Paul II, from a somewhat different perspective.

Verna routinely did stuff that was orders of magnitude bigger than anything anyone else ever thought of.... oh, and at least a decade earlier. Was this 'social TV', or what I like to think of as 'synchronous social software'? You bet it was, and long before anyone had either thought of such terminology or dreamed that it was technically possible! OK, it's not the same mode of operation as the current concept of IM-ing your fellow soap-viewers, but consider the strong social bonding and media-centric vision which were the driving forces behind much of Verna's work, as indicated by this excerpt from his letter:

In addition to the hundred plus cameras I had stationed around the globe, I arranged for the congregations (live on monitors) to greet the Holy Father, before and after reciting the rosary with him.

Whew... unbelievable! Verna had the vision, skill, guts and attitude to pull this off, and it appears from his letter that Pope John Paul II had the good sense, grace, and shared vision to facilitate this spectacular large-scale synchronous social event. Go read the rest [of Verna's letter]...

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April 05, 2005

Thoughts on Social Networking with Flickr

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Posted by Arieanna Foley

I was reminded a couple of days ago about some thoughts I've had for a while now regarding Flickr and social networking. So, here is what got me back on this topic. I posted a few pictures to Flickr and then used Flickr's great blogging tools to add some to my personal blog. Now, many people who read my personal blog are also in my Contacts set on Flickr - so, people who see my pictures on Flickr are also likely to see them on the blog. The odd thing is this: people comment more often on Flickr to the same pictures that appear on my blog - even when the pictures are more contextualized when placed within a blog post. So, why is this? What makes Flickr so much more condusive to interaction?

There has been a lot of hype about how great Flickr is as a photo sharing tool... it's easy to use, has a great interface, shows you recent uploads from your friends and everyone, and produces easy to follow slideshows. There's been just as much talk of Flickr for its popularity with bloggers - what more could you ask for than direct upload to your blog and a script generator for various sizes of your photo. I dug around a little on searches such as "Flickr social networking" etc, but found very little. A ton on the fact that it's great for social networking, but nobody was really asking why.

One hypothesis is that it is more about mutual contacts. I can see who my friends are friends with and so forth. Over time, we tend to form clusters, each person interacting in a more intertwined fashion. I've seen it happen. But it still does not explain why these bloggers are commenting on my Flickr set and not my blog. I am missing part of the explanation somewhere.

Ok, what else makes Flickr unique? Obviously something - enough for Yahoo to take notice and purchase Flickr. Given this acquisition and the release of Yahoo 360, it would appear that community is the pillar behind these decisions. It would seem that, aside from offering the most comprehensive technological photo sharing tool out there, Flickr has created a cohesive community. A blog is social networking - so is Flickr. And yet they differ - the community structure is different.

One crucial difference between blogs and Flickr may be the cornerstone to this mystery. With Flickr, you have the ability to add notes, comments, and tags to photos. On Flickr, you can add a comment to any part of the photo; you can also tag a photo (yours or someone else's) to assign it to that keyword category. Since the tags are searchable, your photos are always coming up and being viewed by others - no matter when you took it. So, people are interacting with the photo in a way not otherwise possible. This creates an ongoing conversation about the photo and the fluidity of its meaning, constantly revising where it belongs in the taxonomy. And, perhaps as importantly, this interaction amongst the Flickr community gives one a sense of contributing to an overall archive of shared experiences.

What do you think?

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What Happened To Audio?

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Posted by Gregory Narain

Google recently announced that they too are entering the video indexing/search business, in competition with the likes of Yahoo! and HP Labs. As a recent article notes:

[from News.com]
Like Google's recent library project scanning volumes of books, the company's video ambitions highlight its broad plans to digitize the world's content and make it searchable. It also foreshadows a heated race with rivals Yahoo and Microsoft to be the de facto service for finding information wherever it resides: television, the Internet, cell phones or other convergence devices.

I've often wondered why video was the next indexed platform, however. Sure, video killed the radio star, but then again audio came first. It seems like we've barely mastered the audio techniques, audio recognition, and things of that like but we're skipping over our roots.

I'd venture that indexing video is potentially easier than indexing audio. Why? Reading image patterns is possible already. Video, in its most empirical state, is a series of images with a possible audio track underneath. Video has the other benefit that it is often closed-captioned for a variety of audiences. is this why video is being indexed first?

Certainly, I don't think that the current podcasting rage would be enough fuel to drive better audio indexing. But isn't there a ton of audio out there that needs to be indexed still - including the audio embedded in video?

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April 04, 2005

AOL trying to capture teen blogging space

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Posted by Arieanna Foley

AOL Red rolling out blog space to capture the lucrative teen market that is currently being served by LiveJournal and Xanga. With their subscriber base, they are sure to make a dent.

According to the press release,

when teens are asked to choose whether they prefer to share their innermost feelings with their parents or a blog, they are split with roughly half (51%) selecting their parents and 49% choosing a blog... AOL's RED service offers a refreshing way to create a blog in a 'velvet rope' environment and gives teens and parents the option to choose between different levels of privacy, ranging from private, semi-private and public... Once the level of privacy is determined, teens can then create and design their blogs' style, color, layout and other features such as the ability to post polls, news, and other personal content.

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April 01, 2005

IM going private for security

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Posted by Arieanna Foley

The most recent poll over at Messaging Pipeline has found that people are taking action to make their IM systems more secure. Nearly 24% of those polled have moved instant messaging services to secure private enterprise systems.

IM has become the latest hole in the security dike surrounding corporate networks, and that's no surprise because while the public systems, including AOL's Instant Messenger, MSN Messenger and Yahoo! Messenger, are popular and easy to use, they're as good as nothing when it comes to security of your networks. In fact they're not even that good because they have no way to protect you from worm attacks. the emerging new class of spam for instant messaging called "spim," and of course the phishing attacks that have "discovered" instant messaging.

This comes not too long after I talked about the rising threat of IM Phishing - apparently, I am not the only one noticing the rising in spim. And it's good that action is being taken. Still, 24% is a small number when it comes to being secure, especially in the corporate setting. In addition, 22% of those polled have eliminated IM as the security solution, and this is perhaps the wrong move.

As the article noted, IM has really amazing business benefits. It allows you another level of interaction in the business environment. Virtual meetings, group meetings, or just quick and seamless Q&A with co-workers comes along with the use of IMs in the corporate setting. I also think it is great for team-building; I have noted that just being able to chat with my coworkers online has helped us build a more cohesive team overall.

Presence-based messaging, including instant messaging, is on the rise. But systems have to be secure in order for their benefits to be fully realized and the growing number of private systems shown by our survey addresses that problem. The cost of those solutions is apparently less of an objection than it was nearly a year ago when we did a similar survey.

That's a good thing, and one that will make the next year or two very interesting as various presence technologies and security systems that protect them emerge.

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March 27, 2005

Unlinking from Social Networks: Part 8

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Posted by Stowe Boyd

I tried to quit Ryze today, a service I haven't touched in months. Becuase I have recently dropped my 'stoweboyd @ aworkingmodel.com' email address, getting into little used accounts can be a pain. Its almost funny: Ryze publishes the following on its login page: "If you are having other problems, please drop a line to loginhelp @ ryze.com thanks." And when I sent email to that email address, it bounced.

I managed to finally get all my email addresses redlined at LinkedIn, but it took a few days. At ZeroDegrees, it was more like four or five days to get my account cancelled, and they don't offer a redlining service (where you can opt out of getting new invitations to join).

I still have a few dozen to visit, like Orkut, Friendster, and I don't even know what else.

I am keeping involved in Last.fm, Flickr, and Plazes. And I will continue to investigate new sites, like Yahoo 360, as they come online: but in the future, I will opt out of them immediately, as part of my testing of their capabilities. It's like writing a good partnership agreement: be sure to structure any exit from the partnership up front, so no one is confused later on, if and when a breakup takes place.

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March 26, 2005

Grafedia - Offline linking

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Posted by Arieanna Foley

Rachel Metz of Wired News tips us to the future of the internet - Grafedia.

grafedia: words written anywhere, then linked to images, video or sound files online.

Grafedia extends and connects the web to the offline world. How does it work? Simply post a keyword, written in blue and underlined, anywhere offline. Anyone can then access the online media through their phones by typing word@grafedia.net. And there you have it. Links in an offline context.

I think it's an amazing idea and could be great in many applications. It's an instant way to interact with an image. No need to remember where you saw it, what it was, etc. Its applications could be for advertisements, public art, or just a means for social interaction - linking people, technology, and places. Its a way to subvert the usual interactive media in public places - i.e. expensive billboards. Grafedia is as simple as graffiti. Yet, it can be anything from chalk to tattoos to posters - it need not be vandalism.

Grafedia was created by John Geraci.

Geraci wants grafedia to make people think about the idea that the boundaries of the web are totally arbitrary. If you can put links in different places, he said, you're essentially extending the internet.

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March 25, 2005

March 24, 2005

Phishers abusing IM vulnerabilities

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Posted by Arieanna Foley

Should it surprise us that the IM waters are getting clouded by phishers? [a phisher is someone who sends out a legitimate-looking message that tries to trick people to go to a spam site, or, worse, to give away their financial information or to download viruses or worms.]

John Dickinson of Messaging Pipeline points to the increased trends of phising on IM’s. He argues that IM’s are vulnerable to phishing not because of security issues, but to the “vulnerability and naivet of users.” Why is this? Many users accept messages from strangers – after all, many IM’s used as a way to meet new people to begin with. So, if a user accepts the message, there is a greater likelihood that the link will be clicked – leading the user to spam and phishing sites. At least with email there are junk filters to stop you from being exposed to the message – this is not so in this scenario.

So, why would anyone click on the link anyway? Well, people do. According to a recent study, as many as 10% of people buy spam products, and over 30% of people click on spam and phisher links. Although these stats were for email, you can imagine it being the same, if not higher, for IM. I would perhaps think that IM’s have that “trust” environment going for them, making users more likely to accept links and click on them.

So, when will spim-blocking get serious for IM’s?


As far as I can tell from talking to vendors like FaceTime, Akonix, and IMLogic, not enough of you have taken advantage of those systems, and your employees remain vulnerable to all sorts of IM security breaches.

There are usually options within IM’s to increase privacy – not accepting messages from people you don’t know, being asked when added to contact lists, etc. I have noticed in MSN, I cannot receive links from people unless another non-link message is sent first. Don’t know if this is a spim block, but it is effective. Overall, it would seem IM’s are vulnerable to spim because people let their guard down in the IM environment. Spim-block software will need to be build around the realization that people may want to receive unsolicited messages – just not necessarily spim.

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Social TV: Everybody Wants It

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Posted by Stowe Boyd

Everybody is talking about social TV (so I created a new category for it). Olga Kharif posted on research going on at PARC, which will incorporate Tivo and instant messaging elements:

Indeed, in many ways, Social TV will be similar to the Instant Messenger you already use on your computer. Only it will be more dynamic: Social TV software, located on a device like TiVo or even your TV set, might notice that your and your buddy's yacking has gone well past the commercial break. The software would conclude that you are no longer watching the show and, perhaps, pause the program until you are ready to resume, says Nic Ducheneaut, member of PARC research staff.

And, today at Many2Many, Kevin Marks pointed to this:

Tom Coates
[from Social Software for Set-Top boxes...]

A buddy-list for television:
Imagine a buddy-list on your television that you could bring onto your screen with the merest tap of a 'friends' key on your remote control. The buddy list would be the first stage of an interface that would let you add and remove friends, and see what your friends are watching in real-time - whether they be watching live television or something stored on their PVRs. Adding friends would be simple - you could enter letters on screen using your remote, or browse your existing friends' contact lists.

Being able to see what your friends were watching on television would remind you of programmes that you also wanted to see, it would help you spot programmes that your social circle thought were interesting and it could start to give you a shared social context for conversations about the media that you and your friends had both enjoyed.

You can tell these people are not playing massively parallel online games, because if they were they could reduce the discussion to a single phrase: Xfire for TV. Xfire (which I reviewed over a year ago, here), provides augmented presence information about your online gaming pals. It shows not only that they are online or not, but also what game they are playing. Xfire provides the ability to join others in those games by just clicking on that presence indicator.

So, social TV -- with what ever bells and whistles involving web cams, microphones, etc -- is simply going to be the fusion of that Xfire notion of context ual presence (what show I am watching) and the online gamer experience of a shared space with integrated chat. The shared space in this case maybe the John Stewart show instead of World of Warcraft, but the basic are all there, and millions of people are already doing it everyday.

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March 22, 2005

icq 5 reviewed

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Posted by Arieanna Foley

After talking yesterday about the ICQ release, I decided to play around with it a bit. It's not actually a "new" release as of yesterday, but it is still rather new (about a month out).

At first impression, I was rather annoyed by the startup. Like most IMs, the "standard" start is the "Welcome" Window. Although nicely designed, it's not something I like. Besides, as I soon found out, all those resources can be found in the Xtras tab. I thought the feature set was quite impressive - the multi-chat, bulk sending, Google search, AIM integration, and greeting card features were personally inviting. The customization area was accessible - granted, the "ease" of changing the features is a trade off with the time it takes to load the feature window.

So, what does the new icq have?

- Enhanced Xtras features - slider panel
- Custom status manager
- Voice Chat (VoIP)
- Games
- Push to Talk (Instant communication walkie-talkie style)
- highlight to search via Google
- SMS Follow Me Xtra (IM forwarding)
- Buzz It! Xtra - Send a message to multiple recipients

This ICQ has been downloaded 78,265,454 times in a little over a month. Pretty impressive guide to the active user base.

Being unfamiliar with ICQ Xtras myself, I read the review on CNET. It is a "personalized greeting cards, apply custom icons to your buddies, play online games, and customize your shortcuts panel for one-click access to all your favorite features." It is also the way that new ICQ features can be delivered without having to upgrade the entire ICQ client. I think this could be a great feature - seamless integreation would allow us to enhance our communication without hassle.

My overall impression - very good IM - the focus seems to be enhancing the social networking available through icq with more ways to communicate - from standard IM to voice options to SMS. There are even more options to talk one-to-many or many-to-many, creating more of that "community" feel that really appeals to me.

I would argue that the advertisements are a large downside to the client. Additionally, some missing features include group voice chat or encrypted chat. Although I don't intend to switch to icq (I still feel ike an outsider to the target market due to some of the features and the icon design), I think it is a very clean and intuitive system.

Just like everyone else out there, I am still waiting for the IM that will offer great feature sets like these and seamlessly integrate with all major IMs (icq, MSN, Yahoo). But that's another post.

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March 21, 2005

ICQ 5 IM Released

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Posted by Arieanna Foley

AOL today released version five of the ICQ IM. The new ICQ release features Walkie-Talkie service, Voice Chat using VoIP, and video messaging.

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March 20, 2005

A9 OpenSearch gives us content license info

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Posted by Arieanna Foley

A9 OpenSearch releases SyndicationRight – the new way to find persmissions for RSS based content. SyndicationRight is the new descriptor that lets us know if our search results can be distributed. Licenses include open, limited, private, closed, or optional.

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Nooked RSS Survey

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Posted by Stowe Boyd

Nooked is conducting a survey on The rate of adoption of RSS in the PR and marketing world. Participants will receive the results.

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March 17, 2005

Portal sites - Yahoo! 360 and Skydasher

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Posted by Arieanna Foley

Tris Hussey of Larix Consulting wrote a little piece yesterday about Yahoo! 360 (which I also spoke on yesterday) and Skydasher, the new “ OEM/private label hosted start page service” released from Tucows. He did a great job connecting the dots towards the trends of portal sites that connect people with blogs in new ways.

These two announcements mean two things to me. First, the "portal" isn't dead, it has just morphed into something that is far less corporate and more personal and more high tech too--listening to podcasts from within Skydasher...how cool is that! Second, I think we are beginning the move into the Blogosphere 2.0 (1.5?).

The blogosphere has been around for a long time, just under the radar of most folks. Now, it's on everybody's mind (and eyeballs). But the paradigm of blogs is moving, shifting, into more of a way to receive dynamic, expert commentary on the topics you're interested in. It started with myYahoo allowing RSS feeds to be added to your page. Now with Skydasher and Yahoo 360 both having RSS feeds as integral parts of the information flow, not just an also ran, blogs are moving into this new realm. Blogosphere 2.0. We're moving towards not only blogs being mainstream, but blogs being just another kind of website. Who cares if it's published with Frontpage (yuck!), through a web-based interface, or Qumana :-)...it's published. Publishing. Publishing is what the Blogosphere 2.0 is all about. [Tris Hussey]

I definitely agree with Tris here – the blogosphere is evolving quickly into a stage where we can focus on the content and not the tools. As the tools become more seamless, more attractive, and easier to use – we will forget about the tools and find new ways to advance the community aspect of blogging in general.

About Skydasher – Skydasher looks to me like a great new portal entry as well – even though it is still in early beta. Tris has started to play with the program by creating myQumana. I really think it has the potential to be a great hub platform – one that is perhaps easier to set up and maintain that other such programs. In this way, you can share not just your blog with others, but offer feeds off your favourite blogroll links, local weather and much more. I particularly like the media centre portion that does a good job archiving specific content to one easy area.

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Technorati Tides

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Posted by Stowe Boyd

I have been spending a bit more time than usual fiddling around at Technorati, recently, and I noticed that there is a tidal movement of Get Real's Technorati rank. While the recent trend has been upward (higher ranking = smaller number), at various times of the day the number swings downward (lower ranking = higher number).

I presume this is in some way a global phenomenon: as different time zones come into peak blog reading and linking, different blogs get new votes. So while we are sleeping, Asian and then European and African bloggers are seeing their Technorati rankings advance, while those with primarily American communities fall back in the rankings. Of course, some folks may have a well balanced gloabl audience, but I bet in general there is pronounced language, national, and cultural clustering at work.

technoratiRank.jpgAt any rate, sometime in the middle of the night, Get Real progressed into the top 5,000 blogs tracked by Technorati. I noticed that we were ranked at 5,275ish a few days ago, so we must be attracting links at a pretty steep rate. I wish Technorati would provide some sort of historical plotting as part of its service.

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Metaatem: Fun With Flickr

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Posted by Stowe Boyd

The Mad Linker pointed out that Metaatem is up and running, and allows you to create graphics of words based on Flickr photos of letters. Looks like those Noir ransom notes with the letters cut from magazines.

getrealMetaatem.jpg

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March 16, 2005

Yahoo starts blogging

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Posted by Arieanna Foley

Yahoo! has just entered the blogosphere with Yahoo! 360, a blogging tool combined with photo sharing and social networking. This follows suit of both MSN and Google adding blog services to their rosters. I think these easy platforms will invite a lot of people to enter into blogging who perhaps may not have before.

When I visit the Yahoo! 360 site, I am invited to be on the "waiting list" for the beta release - invitation only at this point. Not the warmest of invites, but it definitely will hype it up a bit. CNET reports Yahoo! 360 will open up on March 29.

Yahoo 360 combines a new blogging tool along with several longtime Yahoo products, including instant messaging, photo storage and sharing, and Internet radio. It also offers tools for sharing recommendations about places to eat, favorite movies, music and so on. [CNET]

As noted over at RSS News, Yahoo! 360 is a "mashup of Yahoo! Groups, Yahoo! Photos, My Yahoo! and Yahoo! Messenger" with blogging and moblogging components thrown in for good measure. It does seem a little overdone, but on the other sense the integration could prove really useful. From the info sheet provided on the new release, people will be able to define access controls, upload contacts from Yahoo messenger, yahoo address book, and even Microsoft Outlook - all with easy "point and click" designs. Yahoo even makes it easy to drag over content from reviews (yours or those in your network), discussion groups, or photo albums.

What makes this Yahoo! 360 release so powerful is that it can use all this integration to leverage its preexisting 165 million users and social groups into a sophisticated social network.

Yahoo also is making it easier for the service's users to connect with others who share common interests and friends — a practice known as social networking. Participants can choose to either open their blogs to the entire world or restrict access to people invited through e-mail.

"We heard from people that they have a strong desire to stay close to the people who are important to them, but at the same time they didn't want to feel like they were exposing themselves online," said Julie Herendeen, Yahoo's vice president of network products.

Since I am not on the invite list right now, I cannot tell you what part of the hype on this new release will live up to its potential. If you want a really good look into the features and their capabilities, take a look at this post by Marc Canter.

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Rabble Is Coming

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Posted by Stowe Boyd

Arieanna posed the question When will mobile blogging catch up with blogging?, and mentions Rabble from Intercasting, which looks to be a fascinating mobblogging platform.

Full disclosure, though: I am doing a Rabble channel for the folks at Intercasting.


rabblestowe.jpg

I posted a piece there -- not using a mobile device -- called "Social Media: It's Messy (and that's Good)." And I can't wait for the phone they are going to send, so I can add some mobile content. It's cool to be sharing the space with Peter Gabriel's Witness project, various rock magazines, and singer/songwriter Aslyns. I have 577 fans already!

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March 15, 2005

When will mobile blogging catch up with blogging?

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Posted by Arieanna Foley

Heiko Hebig does a nice little post about some of the things I have been noticing around the topic of mobile blogging, or moblogging. Telco after telco has been coming out with services to tap into what they see going on in the blogosphere (and perhaps with an aim to also push other services such as MMS). But the moblogging services from telcos lack the insight into blogging to actually make them useful tools.

Most mobile blogging tools on the market let you send images, videos, or text to a web location... and, that's it. This captures the whole "posting" thing, pretty much, but does little to reflect the conversations that characterize blogs. Fortunately, there are other companies that have stepped up to the plate. Take, for example, the release by Intercastingcorp of Rabble, a tool encompassing moblogging, social networking, and location-based services.

Create your channel and post location-based media - your favorite places, photos or an up-to-the-minute newsworthy event. It's like putting virtual sticky notes on the world around you. Then connect with your world. Tell Rabble where you are and it will show you who is around you and the media they have created.

Services such as Rabble and Flickr (which offers moblogging of photos with tags) lead the way in creating what Visser, on Smart Mobs, calls “flash communities” and come much closer to how blogs are vehicles for conversations - for interaction and social interaction.

The mobile phone is evolving into a media production and consumption device. Hardly a “phone” anymore, it is a Personal Media Device (PMD). In a few years there will be over a billion people walking around with the equivalent of a radio station, film studio and broadcast network in their pockets, and our definition of “media” is going to change dramatically.

What can we expect from moblogging? As phones evolve, even just slightly, we should see more services popping up that allow us not just to post to our blogs, but to edit posts, view and make comments, host your location to others, share posts with grouped communities, send out trackbacks, and much more.

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AOL Clarifies Privacy Policy

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Posted by Stowe Boyd

As the direct outgrowth of recent furor about AOL privacy policies, AOL has issued a clarification:

[from Terms of Service]

AIM Home > Terms of Service

To: AOL Instant Messenger (AIM) Users

From: America Online

Re: Rumors about Changes to the AIM Terms of Service and Your Privacy on AIM

A number of online media outlets and blogs have recently written about rumors that AOL has changed the AIM Terms of Service (TOS) to weaken the privacy of AIM users. We want to assure you that those rumors are totally false.

There was no recent change to the policy, and AOL does not read private user-to-user communication on the AIM network (which is fully explained in the AIM Privacy Policy).

As the policy says, "AOL does not read your private online communications when you use any of the communication tools offered as AIM Products."

Despite that statement, language in a different section of the AIM Terms of Service caused some confusion about the overall policy. The other section is called "Content You Post" and, as the name indicates, it applies to content a user might choose to post in a public area of the AIM service, such as a chat room or online message board. It does not apply to private user-to-user communications over AIM.

The "Content You Post" section explained that content posted in a public area of the AIM service also might be used by AOL for other purposes. One example of this is when AIM posts a photo submitted by a user for the "Rate-a-Buddy" feature so other AIM users can vote on it. Another might be taking an excerpt from a message board posting on a current news issue and highlighting it in news coverage of that issue.

A similar clause is a standard part of almost all user agreements for online publishers, including news outlets, portals, and blogging sites. The language simply lets the user know that content they post in a public area can be seen by other users and can be used by the owner of the site for other purposes.

Nonetheless, as some users were confused by the meaning of this section, we have clarified it by adding language that makes clear that it only refers to content posted in public areas of AIM and not to private user-to-user communication. This is not a change to the policy, but it hopefully helps make this section easier to understand.

Finally, we wanted to note that the AIM Terms of Service (TOS) were last updated in February 2004, and they have been in place for more than a year, so there was no recent change other than the language clarification discussed above.

We hope this addresses any rumors you may have heard and any questions or concerns you might have had. Thank you for your continued use and support of the AIM product and community.

Note that AOL is asserting that they have only modified the langue to clarify what was their intention all along, not to change the real meaning of the earlier wording. This is not what I thought I heard when I read this new.com piece:

Declan McCullagh
[from AOL clarifies IM privacy guarantee]

America Online said late Monday that it plans to revise its user agreement in response to concerns that instant messages sent through the company's service could be monitored.

The new policy for AOL Instant Messenger, or AIM, will stress that the company does not eavesdrop on customer's conversations except in unusual circumstances such as a court order, an AOL spokesman said.

And perhaps Ben Stanfield is a bit too triumphalist in his comments, suggesting that the terms were changed, while AOL's spin mongers are saying they only clarifed. However, I think in general he's right about the amplification of messages through the blogosphere and that AOL moved quickly to stem the rising tide of approbrium.

Thanks go to AOL on several fronts.

First of all, thank you for changing the questionable terms of service. It's honorable of you to acknowledge the concerns your customers have about privacy, and to seek to reassure us.

Second of all, thanks for doing the right thing and not monitoring user-to-user conversations, even when the terms of service seemed to allow that.

And finally, the biggest thank you of all goes to those around the web who helped to amplify a post I wrote here on a blog that got no more than 20 hits a day on a good day. Over the weekend, Typepad reports that over 50,000 of you visited, and that number just keeps growing.

Without the wonderful amplification effect that the Internet, and especially this new age of blogging, there's not much I could have done to get AOL to change the terms of service. Thank you to everyone who helped, and congratulations.

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March 14, 2005

Cameraphones as Social Software

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Posted by Arieanna Foley

Howard Rheingold went into some really interesting commentary over on TheFeature about cameraphones as social software.

Rheingold hypothesizes that the cameraphone will come to exist as something completely different from both phone and camera, something more akin to visual storytelling. As with all photography, it is ultimately about point of view in snapping up what you see. With cameraphones, you are more likely to snap the unexpected moments and to have more freedom for use: for oneself, to share physically, or to send electronically. With the ability to snap and share, so to speak, we have a heightened "visual awareness" that accompanies our social relations.

And although these devices transmit images through the Internet, they are also turning out, rather unexpectedly, to be face-to-face media. It looks like this newly ubiquitous device could be more about flows of moments than stocks of images, more about sharing presence than transporting messages, and ultimately, more about personal narrative than factual communication.

Rheingold talks about cameraphones as the new way to establish social presence with those who may be geographically distant. I think this says a lot about the similarity between sending images (MMS) and sending text (SMS) - people tend to talk about how they use the technology as a supplementary way to keep in touch. I think the word "multisensory" is really key - sending images and sending text will never replace phone, or even email, but they add a new dimension to the way people connect through time and space.

Rheingold points to research done by Okabe showing that more people share cameraphone images than upload them to their computers. The images act as a part of the "shared awareness" both virtual and in person. Not only do people email their images, they also use them as illustrative tools in face-to-face meetings.

As Richard Smith points out, the ability to use your cameraphone as a "personal storytelling media" is really dependent on how good your phone is. If you can't store the pictures, are restricted by light conditions or poor resolution, you are less likely to be capable or inclined to use your phone to capture the frames of your everyday life.

Do you think you use your cameraphone differently than you do your camera?

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Ben Stanfield on AOL: No Privacy in AIM

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Posted by Stowe Boyd

Ben Stanfield has peeked into the AOL AIM terms of use agreement, and has discovered that the so-called public IM network is owned by AOL, and maybe anything you say there is too, in AOL Eavesdrops, Grants Itself Permission To Steal Your AIM Conversations

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March 10, 2005

My Mac Configuration

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Posted by Stowe Boyd

The move back to Mac after 5 years in the wilderness has led to a lot of application testing. Someone recently asked me to write up what applications I have settled on after fiddling around on Mac OS X for a few months, so here it is:

  • Mac OS X utilities -- I really love Konfabulator and its blizzard of widgets that Liz Lawley turned me onto. Many integrate with iCal, iTunes, and iChat in very cool ways.
  • iCal events displays todays iCal appointments.
  • iChat Patroller provides a floating, semi transparent roster of my iChat contacts.
  • iChat Friend tells iChat contacts what music I am listening too.
  • mini What To Do? is a to do widget.
  • World Time is a widget for tracking time in three time zones.
  • Liz also turned me on to Quicksilver, but I am not actively using it.
  • Instant Messaging -- After trying a long, long list of apps (Tiger iChat beta, Gush, Proteus, Adium, atc.) I have settled on a combination of applications for instant messaging. I run iChat to talk to the AIM and .Mac worlds, partly because of the integration with iSight, but primarily because of number of cool Konfabulator plugins and addons.
  • I am also running Fire, a multiheaded client for OS X, which has a wide variety of critical features and flexible customization options. (For example, it supports Jabber SSL connection, which I needed for connecting to Ubergroups, recently). So if you IM me via MSN (stowe.boyd@gmail.com), Jabber (stoweboyd@2entwine.netstowe@jabber.org), or Yahoo (stoweboyd), I will be responding in Fire.
  • RSS Reader -- I am bouncing around a lot re: RSS. I have a Bloglines account, and have been exploring some of the new features there, as well as trying out Josh Taylor's Chameleon service that builds on Bloglines. But I don't really like web-based browsing of RSS feeds. Same reason I am not using Firefox RSS implementation, although it is my browser of choice. I tried four or five RSS clients (NetNewsWire, and NewsFire, most notably) but I have more or less settled on Shrook. I like the features and ease of use.
  • Music -- iTunes, of course. Plus I have a bunch of integrated plugins and addons. I use iScrobbler to capture my play, which posts to Last.fm. This connection has dramatically changed my musical life (as I wrote about here). I also have installed Amua, a amua.jpgLast.fm control for OS X, which runs in the menu bar, and allows me to play Last.fm radio stations without 'going to' Last.fm directly.
  • Blogging -- Mostly I just use the web interfaces for MT and Typepad, which are the two blog systems I use regularly, but I also have Ecto, which I principally use in airplanes or when I have no Internet access.
  • Docs -- I am using Microsoft Word, but am contemplating trying Apple Pages. My docs are fairly trivial, these days.
  • Number Crunching -- Excel.
  • Project Coordination -- I have explored Ubergroups recently (here), but have had a number of issues with encrypted RSS feeds and the lack of a single solution for chat and instant messaging. I love the concept of presence-based project coordination, but Rhombus has a way to go to iron out the kinks. So I am sticking with Basecamp (written up here). [added at 12:36pm]
  • Mail -- I tried Mail for a while, but have switched to Gmail because of its cool features. I haven't tried to use Mail as a simple offline editor of Gmail, but I plan to do so next time I travel. I will set it up so that I upload email from it, and perhaps download what's in my inbox prior to departing.

I love the Mac, and I have had only a few snags. I should have bought a bigger harddrive, but I have a beautiful little Lacie external drive that gives me an additional 40G, and I moved my iTunes music there -- like 20G now, and climbing! I did install Virtual PC, and it worked like a charm, but I ran out of harddrive, so I uninstalled it. Now that I have the Lacie, I think I will reinstall on the Lacie, so I can fiddle with Windows apps.

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Article on Instant Messaging Viruses

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Posted by Stowe Boyd

I was interviewed by Celeste Biever of NewScientist for a peice published today: Worms flood instant messaging networks. And of, course, I had to make a sex analogy:

More likely to protect IM is the fact that people tend to have far fewer contacts stored in their buddy lists than their email address books, says Boyd, because it is a more intimate form of communication. "It's the difference between shaking hands and having sex," he says.

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Flash Turkey

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Posted by Stowe Boyd

challengePerception.jpgStumbled across this bizarre rant about Flash, FLASH IN THE CAN 2004, which includes this thought: "The only people that think the internet is real are bloggers."

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March 09, 2005

Rafe Needleman on "The Future of Presence"

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Posted by Stowe Boyd

Rafe Needleman breezes into a prosaic article on "The Future of Presence" that really doesn't even capture the present of presence:

... the concept of presence that's inherent to IM can also exist in other forms of communication. It isn't in too many places yet, but hopefully it soon will be.

Huh? While Needleman goes on to mention a few products (like Convoq ASAP, Microsoft Live Copmmunications Server, and SoloMio) he omits many of the coolest examples around:

  • Geolocation presence -- like the Dodgeball and Plazes solutions, which take different paths to allow users to let others know where they are on the planet, in the 'hood.
  • Project teams -- like Ubergroups, that allows team members to keep in touch with slow-time media (like blogs), as well as through real-time IM and chat: presence enabled.
  • Internet Telephony -- Skype is a great example of presence-based internet telephony.
  • Shared Documents -- tools like InstaColl (not reviewed here yet), Open Text's LiveLink Touchpoint and Microsoft OneNote, which provide a shared space for presence-enable collaboration within documents and/or document repositories.

This is no means an exhaustive list, but my point is this: this has been an area of explosive innovation in the past few years, and Rafe just leaves out too much great stuff. He doesn't even hint at the Microsoft Instambul client, announced at VON last week, which is a strong start for the full-on integration of presence into telephony:

[from the Microsoft press release]

As the preferred client for Microsoft Office Live Communications Server, "Istanbul" will enhance the business user experience by:

Enhancing presence and real-time collaboration. With "Istanbul," presence becomes richer as additional availability data, including out-of-office information, is included. In addition, users are able to control their communications based on their presence.

Improving usability. "Istanbul" will help business users take advantage of advanced communications capabilities more easily by consolidating applications into a single interface including instant messaging, conferencing and traditional telephony.

The future of presence is that it will become omnipresent, and there are dozens of applications and services that have taken giant steps to get us there.

[Pointer to Needleman's piece from Carl Tyler, who says "Sadly the author hasn't really done much research for their article The future of presence or interpreted it wrong."]

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March 08, 2005

Unlinking from Social Networks: Part 5

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Posted by Stowe Boyd

My neverending quest to unlink myself from the sterile and uncreative networks goes on.

Zero Degrees

After having to guess how to contact support (not only is there no obvious way to terminate an account, there is no obvious way to contact support), a very helpful support person said he would terminate it for me. But today, 20 hours later, it has not been terminated

Friendster

I read that Friendster was experimenting with various new communication tools, like chat and blogs, so I decided to take a look before shutting down my account. The blogs are rebranded Typepad, and as far as I can tell, do not integrate with the social networking aspects of Friendster at all, nor do the chat features. For example, it would be sensible to have the typelist for people automatically be populated with your Friendster 'friends' -- but no.

Just providing blogs is not enough to make a difference -- they should have thought about the SNA aspects, otherwise why not just keep your existing blog, or use Typepad directly?

While fiddling around, I was trying to update my photo, and got into some endless loop: I uploaded a new picture, but it never would replace the old one. I kept getting an error when I tried to delete the old one. Aggravating.

cancelFriendster.jpg

However, Friendster is the first service so far to make it easy to quit. They provide a direct mechanism to do it: you go to account setting, and hit the cancel account button. They ask a few questions -- who wouldn't -- but then, bang, your account is gone.

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March 07, 2005

Unlinking from Social Networks: Part 4

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Posted by Stowe Boyd

In the spirit of the Kaminski Test, I have been burrowing into those social networking sites that seem to engender creativity. For example, I have spent a bunch of time over the last four or five days fooling with Last.fm and AudioScrobbler. AudioScrobbler is a plugin that accesses and uploads what you are playing on iTunes, and Last.fm is a social networking site that builds a neighborhood of those folks who have similar musical tastes, so you can socialize or simply discover more music.

topalbums.jpg

If you visit my Last.fm account you can now listen to a radio station based on my music preferences. You can also browse into my top albums, or walk around in my "neighborhood" -- the music preferences and listening habits of people with similar tastes to mine. Turns out my tastes are most similar to women in their early 20s!

I had an interesting exchange with a 16 year old from the UK, after I noticed his avatar was derived from the album cover for "Solid Air", a John Martyn album I have had since the mid 70s. He wondered that a 50+ year old would be listening to John Martyn, Massive Attack, and Thievery Corporation, instead of Mozart; he is now exploring some of the other recommendations I gave him. I have a similar influence on my 16 year old, Keenan.

I have discovered a batch of really great music through this neighborhood wandering: Lali Puna, Ms John Soda, Mogwai, and a compilation disc from Morr Music. So, even if you don't like what I am listening to, the system seems to do exactly what it is intended to do. I love it!


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March 03, 2005

Unlinking from Social Networks: Part 3

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Posted by Stowe Boyd

peterk.jpgPeter Kaminski of Socialtext provided me some real leverage in my thinking about social networks. At the American Cancer Society Innovation Conference, he characterized social software as technology that allows people to create together.

That insight immediately helped me understand the distinction between the social networks I want to continue on with (Plazes, Flickr, NetFlix Friends, and many others) and the ones that I am planning to drop out of (LinkedIn, ZeroDegrees, Orkut, and a long, long list of others). I want to stay where I feel that I am creating something with others, and I will drop out when I don't.

The networking-oriented social networks really just seem like CRM solutions that have discovered social network theory: the network information associated with contacts is just another sort of data to be managed, like how many widgets they have bought this quarter, or telephone numbers. Don't get me wrong: there is nothing wrong with selling widgets, and I think that companies like VisiblePath are really onto something with private social networking solutions to help companies leverage their relationship captial. But on the other hand I don't see why I need to join so-called public networks to make it easier for others to pitch to or through me and my contacts.

So, from now on I can simply use "Kaminski's Test" to determine whether I should join some new SNA: if it seems like I can create something with others through the network, I'll join, otherwise, I'll pass.

Sort of reminds me of that quote of Groucho Marx: "I would never join a club that would have me as a member." Except in this case its "I would never join a club that exists only to have members."

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February 25, 2005

Odeo: Ev's New Gig

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Posted by Stowe Boyd

Ev Williams, one of the founders of Pyra Labs (Blogger), is spinning up another run at fame and fortune with Odeo, as reportedThe New York Times this morning: and its a podcasting startup. The article's author does a good job of asking the key question: is there gold in them thar hills?

John Markoff
The primarily amateur Internet audio medium known as podcasting will take a small, hopeful step on Friday toward becoming the commercial Web's next big thing.

That step is planned by Odeo, a five-person start-up that is based in a walk-up apartment in this city's Mission District and was co-founded by a Google alumnus. The company plans to introduce a Web-based system that is aimed at making a business of podcasting - the process of creating, finding, organizing and listening to digital audio files that range from living-room ramblings to BBC newscasts.

Audio files on the Internet are nothing new, of course. But the recent proliferation of portable iPods and other devices for storing and playing files in the MP3 audio format has created a mobile audience in this country - more than 11 million and growing - on whom podcasters are counting to listen to much more than downloaded songs and the occasional audio book.

The question for Odeo, and for the many other entrepreneurial efforts almost certain to come, is whether there is any money to be made from podcasting."

The assumption in in the podosphere (I have the domain www.podosphere.com, by the way, if anyone wants to buy it) is that podcasting will be much like radio -- advertising will be an easy sell.

As other aspects of podcasting come on line -- like easy downloading to mp3 devices, and streaming via internet and sattelite radio becomes easier, then we will likely see the disruption in radio land that blogging is already accomplishing in print media.

Odeo and other startups in this space will certainly hasten the mass market adoption of podcasting, which is today a tinkerer's joy but a challenge for anyone else.

Jeff Jarvis hails Odeo as a sign of what is to come in podcasting, and was wise to all this going on in secret: "I'm also glad they're thinking advertising support from the start. And the possibilities are endless (think vlogs). Ev hitched up with Noah Glass, who started Audioblogger, an idea whose time has now come. Here is Ev's post on how it happened. Here is Odeo."

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Kris Krug's Poll on Flikr Buyout Rumors

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Posted by Stowe Boyd

Kris Krug hosts an interesting Flickr Acquisition Poll. Even if the Flikr acquisition is merely a rumor, the ideas swirling are at the least funny:

Who do you think will end up buying Flickr?
How much do you think it will go for?
When do you think it will happen?

At 9:05 PM, Kitten said...

Why does everything successful online be part of Google, Yahoo or MSN? I just hope they break that rule and stand on their own..

Anyways to answer your question, I would assume Google would buy it (to me they are the good guys), though they are always the inventors of good things & always seem to be creating new things rather than innovating them..

Yahoo try too hard, yet they always seem to be beaten up by others really quickly.

MSN.. oh Msn is just a world of their own.. I really hope they don't buy Flickr & MSN it with their MSNish 'theme'.. =/ *gulp*

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February 24, 2005

Social Physics and SocialPhysics.org

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Posted by Stowe Boyd

Following a pointer from Clay, I discovered the SocialPhysics.org initiative at the Berkman Center:

Boston, 2005. American Revolution 2

Today we are not full citizens of the Web. We have no effective voice in how our digital selves are captured, stored, represented, bought and sold. In short we have no voice in how that most precious and precarious aspects of ourselves, - our multiple digital identities - are governed.

To secure the protections of the state and the benefits of commerce, we are asked to relinquish our individual sovereignty to “higher” authorities – commercial and governmental. The presumptive fear is that there can be no social order without a central authority, a master server to monitor, protect, control and enforce.

Yet precisely the opposite is what is needed. Effective control, efficient control, adaptive control can not be exercised top down short of a “lock down” that stifles freedom of action, production and expression.

Control is not about removing risk from an organization through preordained action, but a matter of incorporating and distributing risk and the ability to creatively respond to it at those points where change is implemented and consequences experienced. At the Edge. Not at the Center. Not at the peak of the pyramid. But among the many peers that self-organize to make networks work.

Towards Edge Organization

By moving decision rights to the edge, the individual can have both responsibility and control over their digital identities. By creating infrastructures that ensures requisite transparency, fairness and accountability, the power of peer governance enables Libertarian Freedoms while simultaneously ensuring Communitarian Values.

In short, digital technologies afford a new form of scaleable peer governance whereby transparency, fairness, reputation, and accountability can achieve new levels of trusted exchange, and economic diversity and efficiency not imaginable in organizations with fixed hierarchical decision structures.

These new edge organizational forms leverage human beings innate propensities to trust and their innate competences to detect deception.

Why A Social Physics?

We believe that there is growing evidence from a variety of disciplines, neuro-science, evolutionary psychology, comparative anthropology, neuro-economics, and evolutionary biology that many human social behaviors are very similar to other social species—even those to whom we are not genetically linked. How is it that very similar cooperative strategies and social behaviors emerge in genetically distinct species? The answer is intriguing because it argues that under certain environmental conditions, there are Evolutionarily Stable Strategies (ESSs) that are independently discovered by different species and embedded in their respective genomes through the trial and error of thousands of generations of evolutionary testing. What this means is that for certain forms of cooperative behavior there are ESSs which naturally appear as the best solutions and that these are governed by innate social protocols and emotions. These emotions and social protocols exist in a variety of genetically distinct species: harvester ants, ravens, wolves, elephants, whales, booboos, chimpanzees, and human beings. Therefore, we argue that there are certain underlying laws—a kind of social physics—that can be abstracted for complex forms of collective behavior and cooperation, independent of the kind of species involved.

The goal of the SocialPhysics project is to create real world online environments – edge organizations - for a variety of human endeavors - where diverse forms of trusted exchange can be tested, scaled, validated and rejected to discover robust forms of social, cultural and economic exchange. In short, create the social technologies of civil societies.

Please join us.

— John Clippinger and the SocialPhysics Team

I'm in. Where do I sign?

Clay seems a bit skittish about "identity management" -- "I’m generally skeptical of identity management — it has the same hollow ring as knowledge management — but since the focus here is on trust building, rather than simple transactions that treat trust as a binary condition or simple threshold, this will be worth watching."

I am interested in the SocialPhysics.org efforts toward an open source platform:

Develop a reusable, open source software framework based on the Eclipse Rich Client Platform that provides core services including: identity management, social network data models, authentication management, encryption, and privacy controls. On top of this framework we are also developing a demo app that provides identity management and social networking functions, tools to create peer-to-peer identity sharing and facilities to support communities of interest around emerging topics.
This is perhaps the only way (short of ceding monopoly to Microsoft or Google) to get around the interoperability logjam currently in place in the social tools world: nearly nothing interoperates!

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February 15, 2005

Imeem

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Posted by Stowe Boyd

Imeem's social media technology is based on the IM paradigm: a buddy list. Their most interesting feature, perhaps, is the ability to traipse around the network of buddies, looking at their blog postings, buddies of buddies, and so on. Imeem's blogs can be managed within the Imeem network, or can also be made accessible to the wide world.

Whether closed communities like Imeem will take off remains to be seen, but the notion that the instant messaging buddy list is the center of the universe is a solid architectural principle that will become ubiquitous.

[full disclosure: Imeem is a client.]

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February 14, 2005

DEMO@15: Scottsdale

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Posted by Stowe Boyd

I have arrived at the DEMO conference here in Scottsdale, and have already seen a bunch of interesting folks: Pito Salas (CEO of BlogBridge, whose technology I have been fiddlng with recently -- more to follow on that), Robert Scoble (the guy is stalking me, I swear), Renee Blodgett (who is here with four or five clients), Ted Malone (of Imeem -- whose technology is being demoed tomorrow), Walter Mossberg, Amy Wohl, Ben and Mena Trott, and many others.

I missed the morning sessions, sat in on a session this afternoon that was all manner of security products (yawn), but the session I am most interested in is tomorrow morning, where there are a number of gender bending products fusing blogs, instant messaging, peer-to-peer, collaboration and coordination.

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February 11, 2005

Eight years of email stats, pass 1

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Posted by Marc Eisenstadt

What's the reality behind the 'email overload' talk? Let's look at some numbers... personal numbers.

To kick things off, I've got a huge email archive. I started emailing in the early ArpaNet days, around 1972, and haven't stopped since. My archive has been extremely thorough for at least the past 12 years (and, in case you think I'm nuts for keeping all of these, my actual regret from a scientific/archive perspective is that I don't have the earlier ones too!). Why? Let's just say that one day I planned to do an analysis of it all... types of mails, social networks, the whole works. But things got a little out of hand.... (anyone lookin' for some data, give me a shout... but first read on)...

Most of this 'storage mania' was triggered by a casual comment in around 1992 or 1993 by Ron Baecker, of the University of Toronto, a longtime research colleague and acquaintance and someone whose work I have long admired and respected. Ron asked me, "given ultra-cheap storage and ultra-fast search, both clearly on their way, why would you ever need either to delete or indeed to accurately file/categorize your emails?"

OK, so as a little personal experiment, I decided to keep 'em, and to see what happened. The quick story is that migrating across machines, operating systems, and preferred email clients, plus being a bit cavalier about the whole thing, has meant that although all the emails are 'there' in various archive files, it takes a little work to get 'em all back in a harmonious form, that is with all headers intact and no duplicates (the main formats are Vax mails, Unix mails, Mac Eudora, PC Eudora, Outlook Express, and Outlook).

The longer story, with some data and preliminary analysis, begins like this:

...continue reading.

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February 10, 2005

First Look: Ubergroups

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Posted by Stowe Boyd

I was turned onto Ubergroups yesterday (having completley missed other commentary on the product).

In a nutshell, it is a social tools space for team-based project work, supporting real-time (IM, Chat, file transfer) and slow-time (blogs, file repository, Chat history, etc) communication and coordination.

The underlying instant messaging protocol is Jabber, and I was able to communicate with a partner through their java-based client, as well as Gush. It looks like any Jabber compliant IM client will work.

However, despite the company's positioning as an IM product first, and social media solution, second, I think their emphasis is wrong.

This is a direct competitor to products like Basecamp and Groove, which are intended (through completely different architectures) to support team-based project collaboration. As I said today in a phone conversation with James Payne of Rhombus, they should pay me a royalty on the product since it lines up so well with the wishlist of features I suggested to Jason Fried, one of the architects of Basecamp.

Web-based Collaboration with IM Client

The basic schema is based on a list of groups. Within each group there are users, blogs, persistent chatrooms, and (James suggests) in the future other elements for coordination, like calendars, to dos, etc. They support RSS feeds from each group, although they are encrypted and require login, and not many RSS readers support that (though apparently Gush does).

ubergroupsblog500.jpg

Each team (strangely enough, they are not called groups) opens with a 'home' dashboard view that includes a "team narrative" -- which is the concatenation of the blog entries from all the groups blogs.

This is an interesting model. Within a group you can have single author blogs, or blogs that all can contribute to. The entries can be commented on, but I have found no notion of trackback in today's implementation, nor permalinks (at least that I found in my first look).

A team space also can have any number of persistent chat rooms (which are not integrated into the team narrative, strangely).

ubergroupschat.jpg

I found the Java client straight forward to use, and the chat room experience just like you'd expect. The most recent activity in the chat rooms is accessible through the web interface, but you need to be running the Java client to enter the chat rooms: they haven't moved to a standard Jabber (XMPP) protocol for that, yet.

Bottom Line

With the exception of some minor annoyances (like not working under Firefox on Mac OS X, at the moment), Ubergroups is almost the answer to my prayers. I am working in dozens of projects with all sorts of different groups. I am constantly IMing, alerting group members of status updates, being pinged through RSS of new critical info, etc. -- just like you.

If coupled with Gush-style client -- both IM and RSS -- I can see Ubergroups being the killer app in this social media project space. I have written in the past about how I would like Gush to reorder their notion of IM roster and RSS feeds so that they are integrated around project groups, with both feeds and user presence collated into group tabs. For the moment, Hopefully Gush will be revamped to fill this missing piece of the puzzle, or some smart RSS reader company might implement all the client side niceties.

Now I just have to see how much of a pain it will be to transfer our existing projects from Basecamp over to Ubergroups.

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February 09, 2005

Proxidating

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Posted by Stowe Boyd

Courtesy of textually.org I learned about Proxidating, a bluetooth proximity dating service for cellphones. But they don't support my Sony Ericsson phone!

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February 08, 2005

Verizon Blocks EMail from Western Europe to Avoid Spam

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Posted by Stowe Boyd

I am a well-known hater of email (at least until I got Gmail), and not just because of spam. But I even more a hater of Verizon's customer support, becuase of their amazing cluelessness. In an astonishing move (as reported by Wired:

John Gardner
Verizon Communications customers expecting e-mail from across the pond may be in for a long wait. The internet service provider has been blocking e-mail originating from Great Britain and other parts of Europe for weeks, and customers are upset about having their communications disrupted without notice.

[...]

Verizon media relations manager Ells Edwards said he did not know when Verizon would discontinue its blocking of the European e-mail. "Normally these things abate in a matter of days," Edwards said.

Verizon has more than 3 million DSL customers, according to Edwards.

Edwards suggested that Verizon customers who are waiting for an e-mail response from Europe should use alternative forms of communication. "If it's really important you might want to make a phone call," he said.

3 million customers today, but not for long, I bet.

[tags: ]

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February 03, 2005

Technology is Evil: Destroying Civic Mindedness

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Posted by Stowe Boyd

A recent National Endowment for the Arts report blames new media technologies for the decline in interest in literature, and therefore for lessened involvement in civic activities, according to the Washington Post

The NEA, like many other observers of trends, blames technology. In 1990 consumers spent 6 percent of their leisure spending on audio, video, computers and software. Now, according to the report, those items account for 24 percent of recreational spending. Book-buying hasn't done that badly, standing at 5.7 percent in 1990 and 5.6 percent in 2002.

[...]

" 'Reading at Risk' merely documents and quantifies a huge cultural transformation that most Americans have already noted -- our society's massive shift toward electronic media for entertainment and information," said Dana Gioia, the poet who is NEA chairman, in the preface to the 60-page study.

[...]

Of the adults surveyed, 95.7 percent preferred watching television, 60 percent preferred attending a movie and 55 percent preferred lifting weights or doing other exercise to reading literature. Even 47 percent chose working in the garden.

The NEA report, which was released at the New York Public Library, laments that having fewer readers shrinks the pool of people who are activists in civic and cultural life. Adults who read literature also did volunteer and charity work, visited art museums and attended performing arts programs, as well as sports events.

I wonder what the results would be if you look at the people getting swept up in the blogosphere? I bet its counter to the trend, and that such people are as likely to volunteer, attend performing arts, and so on. I'm not sure about the sporting events though (wink).

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Social Circles

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Posted by Stowe Boyd

As much as I hate email (although less now that I am using Gmail), this application from social circles - marcos weskamp is pretty cool.

social circles.jpg

concept

Social Circles intends to partially reveal the social networks that emerge in mailing lists. The idea was to visualize in near real-time the social hierarchies and the main subjects they address. When subscribing to a mailing you never know who the principals are, how many people are listening or what subjects they are talking about. It's like entering a meeting room with plenty of people in the darkness and then having to learn who is who by just listening to their voices.

Social Circles does not pretend to be a statistical application, but rather aims to raise the lights in that room just enough to let you enhance your perception of what's happening. At a glance it allows an easy way of grasping the whole situation by highlighting who is participating, who is "visually" central to that group, and displaying the topics everyone is talking about. How does the list structure itself? Is it moderated? Is it chaotic?

And if you click through a ways, you can find a way to build you own visualization of a social circle based on a mailing list you are involved in (although I didn't try it).

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February 02, 2005

Has Flikr F***-ed Up?

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Posted by Stowe Boyd

Over at Infectious Greed, there is an analysis (and rebuttal) of the theory that Flickr F***-ed Up:

Paul Kedrosky

My working title was "Flickr F***-ed Up", and it was a tongue-in-cheek look at all the things that Flickr had "screwed up", at least according to conventional wisdom in VC and punditry circles:

1. It got attractive early buyout offers and didn't take them
2. It got term sheets offers from marquee VCs and didn't take them
3. It has a husband-and-wife founder team
4. It is run by technologists

Kedrosky goes on to suggest that Flikr has fucked-up (oh come on and say it) just enough to remain distinct and independent, and to rack up hundreds of thousands of users. Still an upside to Flikr, no matter what Om Malik has suggested.

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January 17, 2005

Accentus: Real Time Blinking Through Music

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Posted by Stowe Boyd


I just read Malcolm Gladwell's new book, Blink, which is a wonderful exploration of our ability to "thin-slice" the world around us: to rapidly make judgements at an intuitive, almost instantaneous level. I expected, but never encountered Pascal's quote "The heart has its reasons which reason knows nothing of."

One of the issues that arises in a world full of real time information feeds is how to thin-slice when we are attention-starved. I have written a lot about continuous partial arttention, which sounds like a disorder, but is actually a winning strategy for thin-slicing many different information feeds on a time-sliced basis. However, effective CPA will require more technology better suited to thin-time-slicing than conventional technologies geared toward traditional full attention modes of use.

One simple example are the increasingly prevalent "tombstones" -- those small, transient windows that emerge from the toolbar on your PC -- that indicate some state change of interest: a friend has come online, an appointment reminder has come into a warning state, or your MP3 player's sync has completed. They come, you momentarily shift attention to register the snippet of info, and then shift back -- or maybe follow that info nugget, by IMing a buddy who has just come online.

But the other side of our brains -- away from text and foreground focus -- haven't really been tapped very well in the business context.

I stumbled across a piece in Wired about Accentus, who is trying to help financial traders thin-slice using music. In lieu of graphs, charts, and text -- which are based on using eye focus and reading centers of the brain, Accentus software indicates various sorts of state changes in the financial world through different sorts of musical sounds. This exploits a rich "vocabulary" of music innate in people's (except for the tone deaf) brains.

Scott Kirsner
[from Listening to the market]

You hear: Staccato G, B, and C coming from a bassoon
It means: Dow Jones is up 50 points on the day, most recent move up 10.

You hear: Harpsichord playing two notes, second higher than first
It means: German DAX index just ticked up.

You hear: Short ascending clarinet melody
It means: Canadian dollar gains 0.1 percent against US dollar.

You hear: Lush strings, punctuated by ascending double bass notes
It means: Trade made on options portfolio; risk position moved up by $6,000.

Years ago, when I was a researcher, I could could tell if my compiling of a program had been successful or not by the noise that the Unix hard drive made. Our ability to make sense of subtle auditory feedback cues will be a huge area of growth over the next few years.

This is probably another are that we should look at massively parallel online games for innovation: whatever becomes commonplace there will be adopted by business, in some form, by the end of the decade. The idea of playing an online game without instant messaging is inconceivable; while many in business still operate without it, as if that makes sense today.

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January 13, 2005

Tom Coates on Social Software

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Posted by Stowe Boyd

Clay cites Many-to-Many: Coates' new definition of social software: "Social Software can be loosely defined as software which supports, extends, or derives added value from, human social behaviour - message-boards, musical taste-sharing, photo-sharing, instant messaging, mailing lists, social networking."

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January 11, 2005

BitTorrent, eXeem, Meta-Torrent, Podcasting: "What? So What?"

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Posted by Marc Eisenstadt

SUMMARY: The index that facilitates the sharing of files on a large scale is also the Achilles heel of peer-to-peer file-sharing, because it is vulnerable to litigation and closure. So what happens if the index is itself distributed? I try to get my head around the latest in peer-to-peer file sharing, and explain a bit about what I've learned, including the fact that BitTorrent's power rests in its 'swarm' distribution model, but not necessarily in your end-user download speed. What has this got to do with podcasting? (Answer: invisible P2P plumbing helps the podcasting wheel go round).

[Warning: lengthy article follows].

...continue reading.

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IM in Education links

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Posted by Marc Eisenstadt

Stowe recently got an email that he forwarded to me, from someone asking "how instant messaging can be used within an educational context" and wanting to know who was working on this.

I figure the core of my quickly-generated reply would be of interest to Get Real readers, so here it is, with clickable links left 'spelled out' in full for ease of reference:

"Without having any background context or knowing more about what your interest is, what you're working on, and what relevant literature you've already read, I'll respond with a few choice references [in a nutshell, there is LOTS going on in this area]:"

1. "Instant Messaging – Collaborative Tool or Educator’s nightmare!" by Robert Farmer, Mount Saint Vincent University, Canada at

http://naweb.unb.ca/proceedings/2003/PaperFarmer.html
(quick overview and many links to other sources)


2. "Wireless Presence and Instant Messaging" [report for UK government, written by Yanna Vogiazou, one of my PhD students], with links to full Word/PDF doc here:

http://www.jisc.ac.uk/index.cfm?name=techwatch_report_0207
(the above then contains many 'onward' references)


3. Then there's a forthcoming paper from my own group at The Knowledge Media Institute, to appear in the 2005 ACM Symposium on Applied Computing, entitled "From Buddyspace to CitiTag: Large-scale Symbolic Presence for Community Building and Spontaneous Play". The paper talks in section 3 about what we're doing with Instant Messaging at The UK's Open University (200K distance learning students annually, arguably 'The Mother Of All Virtual Universities'):

http://kmi.open.ac.uk/publications/index.cfm?trnumber=kmi-04-25
(with onward links to the full PDF file)


4. Millions of students use IM (I mean 'millions' literally)... some officially, many unofficially... here's an old (2001) but still-active link to an official use by the University of Wisconsin, which licensed the Jabber platform for 80,000 students, and may give you some leads regarding followup enquiries with Wisconsin:
http://www.instantmessagingplanet.com/enterprise/article.php/909741


5. Four random other references from one of my papers:

Nardi, B.A., Whittaker, S., Isaacs, E., Creech, M., Johnson, J., and Hainsworth, J. Integrating communication and information through ContactMap. Communications of the ACM 45:4, pp. 89-95, April, 2002.

Rossade, K-D. “Audio-graphic-conferencing and Instant Messaging in language learning.” Proceedings of the 8th biennial conference of the International Association for Language Learning Technology, June 17-21, 2003, Ann Arbor, Michigan, USA.

Scott, P., and Eisenstadt, M. Exploring telepresence on the Internet: the KMi Stadium Webcast experience. In Eisenstadt, M. and Vincent, T. (Eds.), The Knowledge Web: Learning and Collaborating On The Net. London: Kogan Page, 1998.

Whitelock, D., Romano, D.M., Jelfs, A., and Brna, P. Perfect Presence: What does this mean for the design of virtual learning environments? Education and Information Technologies, 5:4, pp277-289, 2000.

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January 10, 2005

Cop uses Instant messaging persuades boy to abandon threat

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Posted by Stowe Boyd

A Fremont police sergeant got on a computer and used instant messaging to persuade a distraught 16-year-old boy barricaded in his house not to commit suicide, authorities said Friday

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More Plaxo Bashing

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Posted by Stowe Boyd

In the Conferenza Best of 2004 awards, more Plaxo bashing: "Best Moment of 2004 -- Author John Patrick, CEO of Attitude LLC. From the floor of PC Forum, he asked Plaxo Chairman Tim Koogle why anyone should trust the company. After Koogle delivered a long-winded, but unconvincing answer, Patrick asked the audience if anyone trusted Plaxo. Almost no one did." I still don't get it, but everyone hates Plaxo -- must be all the email they generate. Email = Bad.

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January 06, 2005

John Battelle Wants BlogPlasma

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Posted by Stowe Boyd

Based on the paradigm introduced by MusicPlasma, John Battelle is thinking about building Blog Plasma: a blog visualization tool that would enable a way to wander around in a virtual network model of blog relationship, based on collaborative filtering, blog linkage, or semantic analysis:

The I thought of MusicPlasma. The thing I like about it is how intuitive it is - put in the name of a band you like, and you find more that you might like but had never heard of.

Hey, I thought, what if we did that with blogs, and instead of Amazon data, we used Technorati cosmos data, or Feedster data, or Findory, or Bloglines, or some combination of all of that plus more? "Folks who read this blog also read that one," for example. Or "Blogs who link to this blog also link to that one." If we put a sophisticated interface with some dials and levers, it could really be a neat tool for exploring relationships in the blogosphere. I could imagine some cool slices that might parse this wildly growing ecosystem in interesting ways. (I've always been fascinated by the visualization of data, I was the force behind the Standard's metrics section, if any of you recall that.)

So I think I'm going to try to do it. But the honest truth is, I have no idea how to. I've contact the folks behind the various sites listed above, and they all stand ready to help. I just need a technical lead, and ideally, to talk with the MusicPlasma guys, to see if we might share their skin, so to speak. Anyone know them?

What do you all think? Would this tool be a valuable addition to the conversation?

John's motive initially seems to be some sort of pedagological tool, to help the unknowing understand the blogosphere. Personally, I am interested in Blog Plasma as a way be better negotiate my travels in the blogosphere. And of course, again, everything in the future will be socialized -- structured and mediated by the actions and analyses of your network of friends and contacts -- so Blog Plasma is potentially a cool way to realize and represent the socialized model of blog relationships.

Where do I sign up, John?

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January 05, 2005

Friendster to Launch Cell Phone Service in Philipines

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Posted by Stowe Boyd

I missed thisannouncement back in November. Friendster is launching its first mobile service in the Philippines to test cell phone integration with social networking service -- Friendster is making lemonade from lemons, since the service has been overrun with Philipino teenagers rather than the types of business people they were hoping for.

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Netflix Testing Socialized Movie Reviews

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Posted by Stowe Boyd

Looks like Netflix is confirming my prediction that all e-commerce in the near future will be built on a social tools infrastructure: they are testing Netflix Friends (if anyone is a member, please invite me)

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December 23, 2004

Basecamp: Socialized Project Management

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Posted by Stowe Boyd

A few months ago, I saw an ad in the margin of someone's blog about Basecamp, a blog-based project management solution. Being in desperate need of a means to coordinate the exploding number of projects at Corante as well as my natural curiousity for all things collaborative, I went and took a look. A few days later, I was convinced, and I signed up for the unlimited account. I now am managing something like two dozen projects at Basecamp, and I though it would be a good time to relate my experience and impressions about the technology. I also had a conversation yesterday with Jason Fried, of 37 Signals, Basecamp's developer, and he has filled me in on some future directions for the technology.

...continue reading.

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December 17, 2004

Henshall Ecstatic About Skype 1.1 Beta

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Posted by Stowe Boyd

Stuart Henshall is raving about the new Skype 1.1 beta which has both group chat and new voice mail service that has a decidely social flavor. [Note: As a new, happy, Mac OSX user, I can't play. I guess I could run it under Virtual PC, but...]

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Ray Ozzie and Jeffrey Citron: Telephone Companies Don't Get It

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Posted by Stowe Boyd

In the middle of a softball interview by Gartner's Tom Austin, Ray makes an interesting point about how stupid the current phone system is because it doesn't include presence, when it easily could:

Ray Ozzie
[from The Gartner Fellows: Ray Ozzie's Interview]

Notification and awareness is one of the most interesting uses of wireless devices that has yet to emerge. We're moving into a world of pervasive awareness, where you can control the publishing of awareness of your location, "projecting" to others your interruptability and the modes of communications that you find the most useful at the moment. For example -- when you're driving and have your hands on the wheel, you'd rather suggest to others that they call you rather than "texting" or emailing you. Or maybe they should just let you concentrate.

Projecting your interruptability to others might be really easy if we integrated our handheld wireless devices with our varied communication services. Take, for example, the phone. Why isn't it possible -- without navigating a million menus [which I guess means running an IM client on your phone] -- to slip a little button on the side to select one of four desired presence or interruptability states, customized to you: I'm in a meeting; I'm available to my "intimates"; I'm available for any interruptions; or "do not disturb". This state could be easily published by your wireless operator, through Web Services, to the on-line buddy list of your IM or email programs, or directly to other people's phones.

The rest of the interview honestly baffles me: a lot of looking back at the trends that have brought us to today, but not very much on where Groove might be heading. My current sense is that Groove has wound up in a niche -- a relatively big one, I grant -- supporting mobile groups that don't share a common server, such as the ad hoc interagency groups working in Homeland Security, but who need a secure file sharing platform. But honestly, the Groove add-on tools are a joke, and I can't fathom why Groove doesn't interoperate with other IM networks. With the lovey-dovey relationship they have with Microsoft, you'd expect at least MSN interop. These limitations -- along with the small market penetration -- makes using Groove relatively unattractive for anyone not in exactly the sweet spot for the product.

But the comments about phones and phones companies missing the boat on presence brings to mind something that came up in a phone conversation I had earlier this week with the CEO of Vonage, Jeffrey Citron. I had emailed him about the concept of an acquisition of Vonage by one of the established instant messaging networks. Initially, my interest was driven by the idea -- the power of fusing together the largest VoIP telephone company, with over 350,000 North American users with a public instant messaging network. He very carefully said something like "It would be inappropriate to discuss those rumors." Hmmm. That piqued my curiosity, of course.

But the discussion that followed was me trying to steer him toward IM integration, and him studiously staying away. We discussed the recent Viseon videophone announcement, and I pointed out that millions of webcams have already been sold, and are already running on PCs: why not build a desktop client for Vonage that leverages those. Citron argued that the quality of the webcams is uneven; well, sure. But there they are, and people use them already with the various IM services. So maybe its a strategy of not building stuff that your likely acquirers have already built?

On the otherside, taking use of smarter devices -- like a Vonage phone box that would use wifi or bluetooth to talk to portable or cell phones in range -- looks like something that is coming together. We may still have to fiddle with the menus -- there won't be a 'present and available' switch to satisfy Ray -- but we are getting closer, slowly, to a seamless integration of telephony and instant messaging. Although the stupid phones companies have blown the obvious advantages they had, and are leaving it open for the Vonages and Microsofts of the world to take it all over.

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Hugster, MeetUp, and Activism at The Edge

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Posted by Stowe Boyd

I have been using Basecamp to coordinate project work in Corante for the past few months. I haven't stopped long enough to refelct on it. but I intend a longish piece on that over the Xmax break.

The fine folks at 37 Signals -- who built Basecamp -- are getting ready to launch a new project, called Hugster:

Jason Fried
[from 43 Things "Hugster" Preview (Signal vs. Noise)]

This is essentially a real version of a Goal Page. A Goal Page lists the goal ("get an apple powerbook" in this case), some of the people who want to do it, other things that these people are doing, and then weblog-comment-like entries from these people about this thing they're trying to do. On the right there's also a list of people who have done it and whether or not they'd recommend doing it.

And then there are the ads.

Looks like an interesting experiment in social tools. The goal angle intrigues me, on a social activism level.

Which reminds me: the best thing about the Votes, Bits & Bytes conference at Harvard last week was (after the time spent with the wild and funny Halley Suitt) was the presentation by Scott Heiferman, Co-Founder and CEO, Meetup.org. The initial concept grew from his reading Robert Putnam's Bowling Alone, and the desire to counter the hollowing out of American civic life. Meetup has been growing explosively, and not primarily in the political domain which is about 15% of all meet-ups. The photos he showed of groups meeting all over -- the Pug Owners groups ("Pugs are the new Chihuahuas!"), The Hungarian Speakers of Albany, and so on) -- are a testament to the service's drawing power.

And apropos to the Hugster preview, Scott waved his hands a bit at the end of his keynote, stating that Meetup is at work on a federated model of group interaction, so that those interested in PR Blogging or Philately in Boston can coordinate and collaborate with similar groups elsewhere.

Bottom-up social media, where the content/passion starts at the edge and ripples upward/inward, creating order and power as it goes.

Very cool. I am going to have to watch these phenomena very closely.

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December 10, 2004

Tom Sander on Meetup

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Posted by Stowe Boyd

Tom Sander on Meetup, based on a research study undertaken this summer in a bunch of US cities: casual dating form of associationism - it's not a lifelong decision.

Study overturns stereotypes - not a young person phenomenon, was attracting well-educated, not newcomers, was not always strangers meeting strangers.

Do people stick? No, found low stickiness. Even when people were positive, half or two thirds might not come back. There is a lot of turnover, even with well established meetups. But there is social capital success: on average, 30% of the people do something outside the meetup with people they met there. 30% found new friends, 23% found 2 or more.

Strongly left-leaning: 10-15 times more opposed to Bush than in favor of him.

Turns out that leader-run meetups develop less social capital than the looser, ad hoc model: when the meetups focus more diligently on the business at hand, people develop fewer friendships, do less collectively outside th emeetings, and are less likely to come back.

Reprises the observation of Lee Bryant that when you move to bottom-up, everything needs to be bottom-up or things don't hold together.

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December 07, 2004

Cuba's Other Revolution

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Posted by Marc Eisenstadt

Last month, Marc Eisenstadt had the privilege of visiting a hi-tech campus whose very existence defies belief. Here's his report.



A model of the campus – real photos are below


I was in Havana last month to attend TelEduc04, the 3rd International Symposium on Distance Learning and Lifelong Learning, a key Latin American e-learning workshop. I've filed a short news report about the conference, my keynote address, and my 30 seconds of fame on Cuban TV in a KMi Planet News Story -- here I want to describe a very exciting post-conference visit.

During the opening day of the conference, the TelEduc President and Chair, Tomás López, said to me, "you would probably be very interested to hear what is happening at UCI." (pronounced "ooh-see"). "UCI: What's that?" I asked." "Universidad de las Ciencias Informáticas" said Tomas, "and they are doing some very interesting things. You should listen to the presentation tomorrow by the Vice-Rector."

The Vision

I duly attended the presentation by UCI Vice-Rector Rosa Vázquez. In that talk, she set out the vision of an institution conceived by Cuban President Fidel Castro in March of 2002. Castro's idea was to bridge the 'digital divide' in one enormous leap into the future: a hi-tech campus, housing 10,000 students selected from the best and brightest in the country. The campus would be dedicated to a new university, La Universidad de las Ciencias Informáticas, and would be lavishly endowed with all the provisions an up-and-coming student of Information Sciences might require.

...continue reading.

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December 06, 2004

Codepiction path to peace n harmony

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Posted by Marc Eisenstadt

Hey, just for a little light relief, I've been experimenting with FOAF, and added a few foaf-annotated-photos to facilitate the following FOAF Co-Depiction result (the actual query was this one linking Stowe to Marc Canter, in case you want to run it yourself):


Boyd -> Canter Co-Depiction Path


You'll have to click through (query -> thumbnail -> thumbnail -> full image) to see the full images and read the annotations, including the joke one posted by Dan Brickley and Martin Poulter.

Codepiction raises as many questions as FOAF itself. What's a 'friend'? What's a 'codepiction' (note the photo on the left, which expands eventually when you click through), is a genuine screen grab from a synchronous event Stowe and I attended, but via FlashMeeting - were we 'together' or not? What happens if codepiction photos are 'digitally remastered', or posted as a joke? Interesting stuff!

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December 03, 2004

CareerBuilder Asserts That "Many Abuse" Instant Messaging

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Posted by Stowe Boyd

I hate these unfounded accusations made by know-nothings. There is no evidence to suggest what CareerBuilder asserts here:

[from CNN.com - Six rules for IM-ing at work - Dec 3, 2004]

6. Be responsible: The reason many companies are wary of IM programs is the tendency of employees to use them for personal rather than business purposes.

Again, like e-mail, many people abuse this tool and use it to talk to friends and family all day. Keep your communication at work at a professional level. Doing so will help demonstrate the real business value of instant messaging to your company.

Will this stupidity never stop popping up?

First of all, all the surveys suggest the opposite: people are *not* abusing IM.

Second of all, talking to you friends and family via IM is the cheapest way to stay in touch, cheaper than using the company's precious phone lines and even cheaper than email.

Thirdly, the notion that you should hermetically seal the "two halves" of you life into personal and professional is just silly and wrong. We all know the value of our social networks involve a generous degree of schmoozing to keep the social capital alive: its not all work. This is just another echo of the Taylorist ethos of crunching every iota of work out of employees without any regard to the social fabric.

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December 02, 2004

Microsoft Prepares to Enter Blogosphere: MSN Spaces

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Posted by Stowe Boyd

Microsoft is rumored to be has announced it is launching a blog service this week, MSN Spaces:

Mary Jo Foley
[from MSN Readies New Blogging Service]

MSN is expected to tout MSN Spaces as a direct competitor to blog-creation and hosting tools, such as Blogger, Blog*Spot, LiveJournal and TypePad. Microsoft also will position MSN Spaces as a way to allow users to more easily share photo albums and music lists, too, insiders said.

Some users have been speculating that MSN will allow users to post to their blogs via MSN Messenger 7, the latest version of Microsoft's consumer instant-messaging client, which is in beta now and due to ship in early 2005.

In August, MSN launched a beta version of its blogging tool for the Japanese market only. At that time, MSN officials declined to discuss when and if they planned to broaden the beta to other countries. MSN officials said they considered the MSN Spaces beta as "an incubation project."

No surprises, I guess.

It will be interesting to see if this is an area where Microsoft will be a juggernaut, or whether the established players like SixApart and Google, can hold to first mover advantages.

Are blogs too sticky for people to switch based on a few moderately interesting additional features? Although I am mad about IM, I personally have few contacts using MSN, so that feature, which in principle interests me, won't work because of the interoperability mess that people like Microsoft allow to persist.

It may well be that blog technology will turn out to be a market where Microsoft doesn't have an in. Close integration with Office, Outlook, Live Meeting, Sharepoint, Live Communication Server and (most interesting, I think) OneNote could play well in the enterprise space, however. The Dark Side of the Blogosphere -- behind the corporate firewall -- is a huge and really untapped play. Companies like Silkroad, Traction, and others that have been gearing up for a market shift to blogs will now have to contend with the 800 lb gorilla who wants all those bananas.

I will try to get a demo as soon as possible, and let you know.

[pointer via Renee Blodgett via Bill Ives]

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December 01, 2004

Jupiter Study on Teenage IMing

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Posted by Stowe Boyd


Forbes reports that
a survey by Jupiter Research found that 71% of consumers between the age of 13 and 17 use instant-messaging programs on their computers.

More confirmation that the email bubble will be bursting soon, no matter what the grey beards say:

Kids are such heavy users of messaging technologies that it is likely today's killer Internet app--e-mail--is about to get pushed aside. "As these kids get older, we're going to see IM really take over as the preferred method of communication over e-mail," says Yahoo's Miller. "E-mail is really seen as skewed towards older demographics. Kids will use e-mail to communicate with their parents, but it's seen as very stodgy."
Email will become the future equivalent of surface mail: you will only use it for a small amount of corporate/legal/official crap, and everything else will slip into the real-time stream.

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November 30, 2004

Move Over Wikipedia, Here Comes WikiNews

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Posted by Gregory Narain

Seems the folks over at WikiMedia are getting more and more clever as time goes on. First there was Wikipedia, now there's WikiNews.

WiredNews
[from Wired.com, "Wikipedia Creators Move Into News"]

Unlike Wikipedia, Wikinews will present original material rather than just compiling and summarizing information found elsewhere, according to the news site's organizers. For future submissions, organizers also want to set up a system for accrediting Wikinews reporters who have actively participated in the project.

[...]

"The incentive for behavior in a wiki is to write in such a way that your writing can survive," he said. "The only way it can survive is if your writing is acceptable to an extremely wide audience."

I'm troubled by WikiNews on two levels. First and foremost, there's an outright competition, if you will, between WikiNews and the Blogosphere at large. The notion of WikiNews, as mentioned, is to provide original material as opposed to compiling "news". Clearly, there are two Blog Entry Archetypes implicated here, the Opinion/Commentary Entry and the Thought Leadership Entry.

Already, there are millions of bloggers generating this form of original material and they are tied into an active community and distribution network. Naturally, the proverbial power law still prevents many of those voices from being heard. The implication here is that WikiNews becomes a clearinghouse for original material, the CNN of Bloggers. The primary question is at what cost it comes. See the next point.

The second issue is the community filtering of this material. I'm firmly convinced that Blogging took off as as a social phenomenon because it provided the masses with an outlet for expressing their thoughts and emotions without a filter. Fundamentally, I agree with the spirit of Wiki as it provides a unified community for reaching collective decisions. Of course, the interpretation of the events from around us is not one of the arenas that seem to benefit greatly from filtering - think Big Media. Surely many will contest that the community will act in the best interest of information; however, the community is no greater than its inherent biases.

After all, some might argue that Big Media also presents information "in such a way that your writing can survive".

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Blinks: Brief Links

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Posted by Stowe Boyd

The preceding entry is an example of a new concept that Hylton and I came up with: Blinks. These are one-liner blog entries, calling out something of interest that we think Get Real readers might be interested in, but not necessarily requiring paragraphs of context or analysis.

Enjoy them. Send pointers that you think would be suitable as Get Real blinks.

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November 25, 2004

NY Times VideoConf Goof?

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Posted by Marc Eisenstadt

Hey... it's Thanksgiving! But not here in the UK, where Marc E is checking out what the New York Times has to say in a couple of articles entitled "Waving Hello, From a Distance" and a companion shopping list entitled "Videoconferencing Enters the Home and Saves People the Drive" (free subscription required to read these, at least if you get there quickly enough).

The first article describes how videoconferencing, for keeping in touch with family and friends, has really come of age with increasing broadband deployment, new codecs such as H.264, and robust services from the high-end to the low-end, from the likes of PolyCom, Packet8, and PalTalk. The second article delves into some more product descriptions, covering some technical details and pricing plans relevant to the same three: PolyCom, Packet8, and PalTalk. Plus there's a cameo mention of the very-high-end CallerVision.

Just for kicks, I thought I'd better re-visit PalTalk, which I hadn't checked out for a long time. That's when my day started turning sour...

...continue reading.

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November 20, 2004

Jon Schull "Visualizing Webs of BlogThreads" (June 2002!)

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Posted by Marc Eisenstadt

Got a trackback ping (to the Technorati vote links / duelling blogs item I posted earlier) from Olivier Travers, in an old-but-currently-updated entry of his called Visualizing Webs of BlogThreads. Many thanks, Olivier... there are some very important pointers here, so I'm quoting your short entry verbatim so others can track these historical links, beginning with Jon Schull's posting of June 2002:

Visualizing Webs of BlogThreads

[06/30/02:] Jon Schull attempts to map a conversation thread spread among several blogs.

03/17/03 update: Towards structured blogging.

05/21/03 update: Dynamics of a Blogosphere Story.

04/16/04 update: Sharpreader - Threaded RSS.

11/20/04 update: Technorati vote links... an idea.

The ideas of Schull, and indeed those of others who commented on his post, show how the graphical linking themes popularised in Kartoo, Tinderbox, and Storyspace did indeed capture the imagination of many. Visualising discussion spaces has moved a long way since those days, as highlighted in the work of my colleague Simon Buckingham Shum (+ colleagues) and their work on Compendium, ScholOnto, Visualizing Argumentation, and related projects.

But visualizing is in many ways less crucial to me in the short run than automatically aggregating the relevant threads (which in turn might well seed the beginnings of a visualization if I so chose) -- and therefore I'm delighted that Olivier included a link to an article about SharpReader, which does exactly that!

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November 17, 2004

English-to-12-Year-Old-AOLer Translator

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Posted by Stowe Boyd

aoler.jpgThis is cute. It reminds me a Conrad, my 13-Year-Old: The AOLer Translator

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CIO.com on Real-Time and USA Today on The Gamer Generation

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Posted by Stowe Boyd

Janice Brand, editor of CIO.com, pinged me and suggested I might be able to comment on and extend the real-time collaboration elements of a recently posted piece there. This is quite apropos of material I have been fuddling with all week, getting ready for the Corante Real-Time Collaboration Workshop at INBOX. In particular, I have become acutely aware that I have moved away from the conventional IT perspective of some hypothetical spectrum of collaboration options going from aynchrononous to synchronous, and instead have shifted to the perspective that slow-time is just a degenerate and inadequate approximation of real-time.

[from A Travel Guide To Collaboration]

Real-time technologies, such as Web conferencing and instant messaging, require collaborators to log on at the same time to, say, conduct an online meeting to review design specs or to resolve an issue by chatting through IM. Asynchronous tools, such as online collaborative workspaces and e-mail, allow collaborators to contribute on their own schedule, a particularly useful feature for managing projects that span time zones. Workspaces such as Microsoft's SharePoint, IBM/Lotus's Workplace and several industry-specific tools (including PTC's Windchill ProjectLink for the manufacturing industry, Agile for the high-tech industry and Freeboarder for the apparel industry) provide an electronic medium for collaborating, offering capabilities such as messaging, calendaring, document management and workflow automation. Users can see what their colleagues are doing, and everyone with appropriate access credentials can view—and add comments to—the latest version of a document.

Asynchronous tools also serve as a persistent, always accessible archive for discussions and document versions, keeping track of who decided what and when. This can be especially valuable for supporting sophisticated, long-term collaborations and for building trust. "In many ways, it creates trust if during any development process, you know that all information will be saved as a conversation," says Johnson. "Everyone will know how the product developed, how it changed. There's not a feeling that maybe someone did something or changed something and you didn't know."

The line between real-time and asynchronous tools is beginning to blur, however, as some collaboration tools are starting to offer both real-time and asynchronous/persistent functionality. Archiving is now possible with some IM products, for example, and Groove Networks supports real-time communications within its asynchronous, peer-to-peer workspace. IBM has added real-time functionality to its Workplace products. The presence awareness feature of IM (which indicates whether users are currently online) is also finding its way into some collaborative workspaces and meeting technologies. Convoq ASAP, for instance, initiates online meetings as soon as all are present.

I just don't agree with the mindset here, or the distinctions: its easy (first of all) to imagine that a real-time solution can provide a persistent log of all that has happened historically (like my Gush IM logs, or the really interesting Activity Manager technology from IBM (I will be posting about that tomorrow)). But more important, the idea that there is some high-order benefit in being able to collaborate asynchronously. Its always a crude approximation of real-time interaction, because the players are unavailable.

Say you and I are both working, online, at 2:09pm ET on 17 Nov 2004. I happen to be modifying some shared content we are both interested in (some project information or a file, whatever). You noticed through some extended notion of presence that I am editing some shared project content, which leads you to recall an idea you had, and you immediately IM me. We chat, and I modify what I was going to do to the content, in real-time. This is not in some way more complicated -- assuming the infrastructure exists -- on the contrary, the slow-time equivalent is infinitely more complex: when viewed from the social level. In the slow-time version, I make whatever modifications I had in mind; others read them, leading to whatever results and cascading actions. You get around to sharing your ideas with me later, but now for the ideas to bve realized we have to rewind the shared thread, herd the cats back together, revise the content, again, and so on.

From an IT viewpoint, this is easy, because it relies on a small set of primitive features: content editing, and asynch messaging (email). But from a social viewpoint, because people are not allowed to treat time as a shared space, they are divided from each other and forced to fumble through asynch interactions.

I reject the veiwpoint, and suggest that real-time should be the primary basis of every sort of human collaboration, and that slow-time introduces (in general) unnecessary complexities. Sure, there still will be the scnario when you want to leav a voice mail for someon, and not speak with them directly, because you are time constrained, or its a simple coordinative message ("yes, I am good for the call at 4pm"). But aside from these oddball cases, in general it is better to adopt the social viewpoint and drop the information technology mindset.

This reminds me a lot of an article today in USA Today regarding the fundamental differences between Boomers and "Gamers" -- those younger generations that have grown up with videogames as a core part of their world:

Kevin Maney
[...] on a deeper level, video games changed the way the Gamer Generation views life and work. "We thought we'd get back a few interesting correlations" between games and attitudinal shifts, Wade says. "But we got, like, 50 powerful patterns." [Mitchell Wade is co-author with John Beck of Got Game: How the Gamer Generation is Reshaping Business Forever]

The surprise: "I was stunned we didn't see a lot of negative effects," Wade says. "I thought they'd be bad team players and reckless."

Instead, the authors found traits that could be good or bad — depending on how you view them. Of course, there are variations among 90 million people, but the authors draw some general conclusions.

For instance, in video games, you're always the star. Once in the workforce, Beck and Wade found, gamers want a chance to be a star. Boomers might take that badly, thinking they have a bunch of prima donnas in the office. But gamers don't want to just do their jobs — they want to lead and stand out. And that can be a good thing.

In games, there's always a solution — you just have to find it. So gamers, as a generation, are more willing to try anything and pound on a problem, believing there is some way to solve it.

In games, failure is part of success. Anybody who tries a new game fails multiple times before getting it right, and that has made the Gamer Generation more willing to take risks.

Contrary to typical boomer parental beliefs, video games don't necessarily rot kids' brains. Games might actually be making the next generation smarter.

"Kids today don't play sandlot ball the way we did or run through the woods," Wade says. "Everything they do is structured. This is a replacement for that unstructured time, and it's a lot more intellectually stimulating."

In business, boomers who don't understand games or gamers could have a rough time as the Gamer Generation floods workplaces. If boomers see gamer traits as negative, the generations will clash — or at least boomers will miss a chance to manage, work with or compete effectively against gamers.

So Wade, 44, is a bit missionary about trying to save his generation from some sour fate, like forced early retirement.

"The first thing for boomers is to acknowledge there is a generation gap," he says. Then boomers can alter their strategies. Like, give gamers a chance to be a hero as motivation. Give gamers a problem and let them whack at it.

A few years ago, Bankers Trust trained its aspiring young currency traders the boomer way — in classrooms. But the Gamer Generation recruits hated it. Then the bank hired a firm to turn its training material into video games, and it turned the program around.

Does the new gap exist just because of video games? I mean, our generation gap wasn't due to any one thing that boomers shared and the previous generation didn't. It wasn't just rock music or television or highly sugared breakfast cereals or growing up in financial security. It was the mix of all of that.

"Games are only one part of the digital experience that changes the way (the next generation) learns, plays, interacts, spends their time and probably even thinks," says Don Tapscott, author of an earlier book, Growing Up Digital. Computers, the Internet and cell phones are all part of the new generation's powerful mix. "Rather than a generation gap, we have a generation lap — where kids are lapping their parents," Tapscott says.

Just like IM, videogames frame a new sensibility about our self-image and how we make sense of the world. "We make our tools, and they shape us." And when you "get real" you are changed, and not by the speed up of events, but more profoundly in what you think is important, the manner in which you interact with others, and how to respond to events in the world.

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Technorati vote links... an idea

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Posted by Marc Eisenstadt

[UPDATE: image below is clickable, with rollovers that display a small amount of relevant content, exported by Compendium]

There's been some interesting discussion back and forth about a recent proposal in the Technorati Developer Wiki to have 'vote links'. The basic idea, as stated on the site itself (linked in the diagram below) is as follows:

I propose that we add a set of three new values for the rel attribute of the link tag in HTML. The new values are "vote-for" "vote-abstain" or "vote-against", which are mutually exclusive, and represent agreement, abstention or indifference, and disagreement respectively. A link without an explicit vote 'rel' value is deemed to have value "vote-for" or "vote-abstain", depending on the application. Additional human-readable commentary can be added using the existing 'title' attribute, which most browsers show as a rollover.

It's an interesting idea, but I think the cut-and-thrust of the debate around it (highlighted in the diagram in fact) really rests on the fact that links (today) have zero semantics associated with them, and in the long run this is going to be problematic. While it's true that users don't want to go through the 'pain barrier' associated with annotating links, wouldn't it be nice if a crawler could deliver them to us automatically, and then provide some lightweight annotation that we could annotate 'to taste'... in fact the diagram below does exactly this, and at the same time shows you the original proposal and a few 'pro' and 'con' arguments in a manner that I believe is much more evocative than any 'inline text with links' I might have provided here.


I propose that we add a set of three new values for the rel attribute of the <a> (link) tag in HTML. The new values are "vote-for" "vote-abstain" or "vote-against", which are mutually exclusive, and represent agreement, abstention or indifference, and disagreement respectively. A link without an explicit vote 'rel' value is deemed to have value "vote-for" or "vote-abstain", depending on the application. Additional human-readable commentary can be added using the existing 'title' attribute, which most browsers show as a rollover.
Thanks to some initiative and hard work from Kevin Marks, we've put up a page that tracks Vote Links. Vote Links allow you to add some more information to a link when you make it - it allows you to ?vote-for? ?vote-abstain? or ?vote-against? the hyperlink. These votes are mutually exclusive and represent agreement, abstention (or indifference), and disagreement with the contents of the link.
I agreed that Google?s approach to PageRank?in which all links are created equal, regardless of context or intent?was flawed. But I argued then, and still feel now, that using the terminology of ?voting? was equally flawed. I?m deeply uncomfortable with reducing everything to a binary vote, and with tinging every link with an explicit or implicit stance.
.... Technorati (or someone else) could collaboratively filter these "vote links" for individual bloggers in the same way that Yahoo's Launch.com filters votes for music to group together users with similar tastes and introduce users to new music that they are likely to enjoy. ... if we get enough people making "vote links" and someone collaboratively filters them, we can all have our own personalized, collaboratively-filtered, constantly-evolving RSS feed. Social networks would emerge around issues/themes in the same way that users clump together around musical genres.
Here's my vote, for John Kerry.
Links are associations, both for users and search engines in the Google era.  Some associations are desireable, some are not, some need to be qualified and some imply guilt.  Coates' idea,  "using an .htacess file or something similar to serve up a page which declares that you refuse to be associated with the views of the person whose site you've just left," is what you could call an Anti-link. An Anti-link provides a functional link between two pages, but votes or stands against the content of the other page.


How on earth did I get such a diagram? Well, following the 'duelling blogs' discussion that Stowe and I started a few months ago, I did some experiments reported here, and what you see is a first-pass entirely manual variant (manually dragging and dropping pages into Compendium that is, which then exports a slicker/Javascripted variant of the above diagram!), just to put up as a little thought-experiment and discussion point!

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November 10, 2004

Gen Y and the Coming Communications Revolution

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Posted by Stowe Boyd

I am scrambling to put my thoughts (and slides) together for the Corante Real-Time Collaboration Workshop that is next Friday at the INBOX conference (see this on that), and I stumbled across a few recent posts by Dina Mehta and Richard McManus that underscore one of the themes I will be exploring: The Coming Communications Revolution.

Dina reports on a recent article, examining the youth of India, and what's boiling in that pot:

Dina Mehta
[from Youth in Urban India - Businessworld Cover Story]
"IM is a kind of metaphor for the mindset of the new millennium youth. It fulfils a deep-seated need for constant stimulation. And keeps pace with their shorter attention spans. So short for some that buddies with slow typing speeds are huge turn-offs!"

"Corporate India at large seems ambivalent or unconvinced about the technology. As a Citigroup employee, when questioned on his office policy on IM, commented, only half in jest: "This may be an indication of the generation gap between me (or my company) and the 14-24-year-olds, but what does IM stand for?"

[...]

"The marketing fallout of the IM phenomenon? You can't bullshit this generation. Says ex-IMRB research consultant Dina Mehta: "They are savvy consumers who sift through an offer and reject it if there's nothing in it for them." If a product or experience does not live up to its hype, you can be sure that news will promptly be IMed to every Tom, Dick and Hari in due course. This, of course, happened in the past too but today, the speed at which such information is disseminated is simply light years ahead"

I wish she had taken the implications of this into an "always on" world which is facilitated by technology like IM, VOIP, forums, blogs and online journals (have you ever left a comment at a youth journal or blog - either at a specific post or on their guestboards, and noticed how very promptly you will get a response to your comment - not just from the author but from a whole host of readers ?), simple SMS to enhanced functions offered by new generation mobile phones. How this is impacting and changing the way youth thinks, communicates, and takes decisions. And the implications this might have for the future as they enter the workplace, bringing in their new "culture-of-use", and for marketers seeking to address this segment.

Dina, like the Businessworld author, does not go far enough: she asks the question, but does not answer it. The coming revolution will overthrow conventions of communication, and will involve the adoption of the real-time ethos and esthetic across the board.

Continuous Partial Attention is not a disorder (as I recently explained), it is a viable adaptation, a winning communications strategy, based on a communitarian sense of time economics.

As Richard McManus recently wrote,

Richard McManus
[from Knowledge Management for Generation Y]

In my travels today I came across some articles about how Generation Y (people born in 1980's or 1990's) use Information Technology. I'm a Generation X'er myself, so Generation Y has always been something of a curiosity to me - as other generations always are, no matter which part of the timeline you come from. The first article that caught my eye was from an Australian IT magazine and it was about how Generation Y are much more prone to forming communities than previous generations.

Here's an excerpt:

"Social researcher Hugh Mackay said yesterday that younger generations were herding together like never before, using new technologies such as SMS and email chatrooms to foster tight social bonds.

Having grown up knowing only "instability, uncertainty and unpredictability", Generation Y had instinctively drawn together to cope, Mr Mackay said. [...] "They are the most intensely tribal, herd-based generation of young Australians I've ever known."

The words "tribal" and "herd-based" are words you wouldn't normally use to describe a Generation X'er. We're mostly characterized as individualistic or selfish, lazy, and cynical towards society. In some respects those attitudes were a backlash against the flower-power idealism of the baby boomers, although I'm one of those who thinks environment - or context - has a lot to do with the values and attitudes that a person or group of people has. So Generation Y are both a product of the computerized environment of the 1990's onward and are also rebelling against the "bite me" attitude of Gen X by adopting a, well, a "hug me" attitude I suppose.

The aussie social researcher quoted above goes on to say:

"I'm not predicting a revolution but I think it's the early sign of a genuine culture shift away from individualism to a more communitarian kind of culture."
The communitarianism of Gen Y manifests itself in many ways, but one is that quick response mentality that Dina alludes to. It fosters close social ties to remain in contact with and responsive to your social net. And, it turns out to enable a communitarian productivity increase, although not a personal one. So what may be veiwed as laziness from traditional, boomer eyes, may in fact be the outcome of social bonding. Like the European explorers of yesteryear judging tribal people the world over as inferior and lazy, the declining boomers might be spending the next twenty years whining about this lazy, shiftless, and tribal group, who will be motivated by an as-yet-uncaptured communitarian manifesto, living and working on a real-time beat.

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November 07, 2004

Comfort Zones: More Road Warrior's 'Truth About Tablet PC'

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Posted by Marc Eisenstadt

Following my (i.e. Marc Eisenstadt's) largely favourable -- with a few surprise personal twists -- Truth About Tablet PC personal blog entry a few months back, I thought Get Real readers would be interested in hearing a more extensive on-the-road deployment story.

I recently had a 10-hour transatlantic flight, during which I needed to do some urgent work, finishing up a keynote talk, both slides and speech. Normally, I don't need to write the words in advance, because I've done these things plenty of times before, and the slides, graphics, movies and demos pretty much are the talk; but this time I was being offered the services of simultaneous translation, and the translators said although not required, they would really appreciate seeing the exact words beforehand. My kit consists of an HP TC1100 Tablet PC, and one extra battery. I had selected the TC1100 after a lot of research entirely because of its compact form-factor, and this is what really won the day on my flight.

For Business Class, any laptop will pretty much do the job. But for Economy Class, where I was stuck, four features of the TC1100 really stood out for me, and caused me to reflect upon the idea of a 'comfort zone' of very-close-up use:

...continue reading.

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November 05, 2004

Operating Manual for Social Tools

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Posted by Stowe Boyd

I am happy to announce a new social media project that Corante is producing, called Operating Manual for Social Tools. Sponsored by ZeroDegrees, OMST is intended to explore issues surrounding the use and utility of social tools, such as social networking applications and other collaboration/communication/community tools that are increasingly social in nature.

Stowe Boyd
[from Operating Manual for Social Tools]

CvrBk-OperatingManualForSpaceshipEarth-Japanese3.jpgSometime in the late 1970s, I encountered R. Buckminster Fuller's Operating Manual for Spaceship Earth, and it left an indelible mark on me.

Fuller, a polymath who is best known for inventing the geodesic dome, in his later years adopted a global perspective regarding the challenges confronting humanity, and went on tour, speaking at colleges across the country, enjoying a brief McLuhanesque impact on our nascent ecological awareness.

His basic thesis was that the Earth is a very small place -- a spaceship -- that we share as we move through the cosmos.

R. Buckminster Fuller
Now there is one outstandingly important fact regarding Spaceship Earth, and that is that no instruction book came with it.
The rest of the book was an attempt to in fact lay out the groundwork for an operating manual for our spaceship: Earth. He attempted to derive an action plan from the mathematical and philosophical principles that he believed underlie our world and our interrelatedness.

In the explosion in social tools use, it has become clear that we are in an analogous situation. Hundreds, if not thousands of social tools are being developed, and millions of people are becoming involved in the processes that these social tools implement. Social networking applications, online communities, even instant messaging solutions are actively rewiring how we interact.

It's a small world, our spaceship earth, and in the roll-out of these technologies we are once again made aware how social networks link us together: for better or worse.

But there is no operating manual for social tools. That hasn't stopped the entrpreneurs and innovators that are rolling out services on every side. And it hasn't slowed the uptake of these tools by the early adoptors, who have streamed into the myriad offerings without a second look.

However, there ought to be an operating manual. Just a few examples of questions that the operating manual might answer:

  • What are the rights and responsibilities of the citizens and denizens of social space?
  • What should the privacy and security provisions for social tools be? How should they be verified, if at all, and by whom?
  • Who owns identity, and how is it verified?
  • Who owns the information that individuals might create or capture in these social tools? Or, stated from a different perspective, who has what rights with regard to the global social network that is being constructed inside of social tools?

So we are launching this project, to identify these and related questions, and to develop the operating manual that is so obviously needed. With the generous sponsorship of ZeroDegrees, Corante has created this blog as a forum, so that we can explore the issues and ultimately spell out some answers.

This project is the outgrowth of discussions that I had with Jas Dhillon, the CEO of ZeroDegrees, specifically arising from a piece I wrote earlier this year at Get Real, entitled "The Ten Commandments of Social Networking." In that piece, I only enumerated six commandments, and promised to fill out the list. But, rather than a short list of proscriptive demands, I now believe we need something more. Hence, this project.

I have asked David Weinberger and danah boyd to join me in this project, both Corante contributors to Many-to-Many and well-known writers on social tools and related topics.

There are potential conflicts latent in these questions. The interests of entrepreneurs may at times run counter to the needs of individuals, and vice versa. There are a wide variety of perspectives that can be taken: legal, economic, entrepreneurial, personal, and societal. We welcome the open exploration of these dynamics, and we invite your participation in the forum.

I and my colleagues do not know exactly where this is headed. We have no preplanned agenda, no collection of truisms in a desk drawer that we have been waiting to pull out. We are exploring our own thoughts and concerns, and we are hoping to share that experience. Our hope is that a few months down the road we will be converging on some answers, as well as finding a form for those answers to be captured in.

I am joined in the project by two well-known throught leaders, danah boyd and David Weinberger. I invite you to participate in the forum that we are hoping to develop.

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November 03, 2004

The Neverending Story: Marc's Heresy V

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Posted by Stowe Boyd

Jason Calcanis posted a piece yesterday which is the outgrowth of an ongoing, email back channel discussion arising from Mark Canter's Heresy (see Marc's Heresy, II, III, and IV). I hate to say it, but I almost agree with Jason:

Jason Calcanis
[from More on bloggers trying to justify selling out - The Jason Calacanis Weblog - calacanis.weblogsinc.com]

No one is saying running advertising makes you a whore. Boingboing added traditional advertising units that are clearly labeled. I think that is great and I’m psyched that the hard-working team over there is covering their costs and getting paid for putting together a very unique product.

What we’re saying is that if you mix advertising into your editorial, and have the writers getting paid to promote products, you are a whore.

There is a line, and we shouldn't cross it. "Whore" may be a bit strong, but I agree with Jason's perspective.

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Notes from "Instant Messaging and The Attention Economy": Time as a Shard Space

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Posted by Stowe Boyd

I enjoyed putting together and doing the "Instant Messaging and the Attention Economy" presentation last week (see this summary of what I thought I was going to say before I actually sat down to do the preso). Here's a link to the recorded presentation.

I owe the "Attention Economy" concept to Herbert Simon, who wrote "What information consumes is rather obvious: it consumes the attention of its recipients. Hence a wealth of information creates a poverty of attention."

I have argued in other pieces that Continuous Partial Attention is not a disorder, but a meaningful strategy to deal with the world we are living in. But in working through my thoughts for the presentation, I had a small epiphany.

CPA looks inefficient when you view productivity at an individual level. I am working on project X, and you come along (via IM, let's say, although it doesn't really matter how) and ask me a question regarding your project Z. I have to pay the participation costs of switching context -- recalling what Z is all about, etc. -- and then after our conversation, I have to pay the additional costs associated with recalling where I was on project X. Its estimated that this timeslicing can lead to as much as a 40% decrease in personal producitivity.

However, when you view productivity at the network level, things are not so simple. If I had spurned your request for my help on project Z, that project may have stalled for hours or days, until I was finished with the task on Z. And if all my network of contacts all operate on the same "one thing at a time" model, a large number of projects might stall, waiting for participants to complete some task. As a result, the local optimization of my personal productivity can lead to a networkwide decrease in producitivity. Like an assembly line worker who focuses on making carburators, but could care less about the rate of overall automobile production.

When viewed from the network perspective, time is a shared space. For the benefit of the productivity of my buddies -- the first level of the network that radiates out from me into the larger world -- my time is truly not my own. I am linked to the world through collaborative relationships, where I am obliged to make time for others on a regular basis, even if in fact it negatively impacts my personal productivity. This is counterbalanced by the likelihood that in the future those interrupting me today will tolerate my interrupts.

So, continuous partial attention -- manifested by instant messaging my partners during meetings, for example -- is a different take on productivity, a different, and more socialized concept of networked productivity. From the older, linear viewpoint, someone who has shifted over to CPA will seem borderline ADD, but we're not. Its just a different strategy for allocating attention based on time as a shared space

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November 01, 2004

James Enck on The Coming Convergence

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Posted by Stowe Boyd

I stumbled across the EuroTelcoblog, courtesy of Hylton. The author is making the case for blogs as a better source of grounded insight than financial analysts, and suggests a coming convergence:

James Enck

[...] eventually, and probably sooner than later, someone is going to pull together all these diverse angles on telecom/internet/media/hardware/applications/chips, incorporate some hard financial and technical analysis, and build a cross-sector investment research platform incorporating realtime tools (I mean blogging, IM, video conferencing and collaboration) rather than .pdfs and spam.

There is a business model here, and whether it's the financial media who seize upon it (Reuters and Bloomberg have the infrastructure and a lot of data, but are trapped in a walled garden mentality and put their journalists in the same sector-coverage silos that the brokers do), or the brokers (I'm skeptical, because I think they tend to be dismissive of alternative points of view, risk-averse, organized in sector and region silos, and anyway are focused on trying to kill one another), or a newcomer (CNET or something that doesn't currently exist), I feel certain that it is going to happen.

Investment banks: you have competition, whether you know/believe it or not. It behaves differently from you, uses different tools, and takes no prisoners. More importantly, its mindshare is growing, and you ought to be scared. What happens when one day your client base wakes up and feels confident enough to say they don't want your research?

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October 29, 2004

33 Million Americans Can't Be Wrong

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Posted by Stowe Boyd

A recent Pew Internet study discovered that

33 million American internet users have reviewed or rated something as part of an online rating system

As more Americans use the internet for entertainment, for building personal relationships, and as a tool for conducting business, online rating systems have become a significant element of internet use.

The Pew Internet & American Life Project has found that 26% of adult internet users in the U.S., more than 33 million people, have rated a product, service, or person using an online rating system. These systems, also referred to as “reputation systems,” are online applications that allow users to express their opinions and read opinions posted by other participants.

And no surprise, the younger you are, the more likely you are to have rated something online.

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Scopo: Mitsubishi Wearable Display

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Posted by Stowe Boyd

scopo2.jpgI bumped into the Scopo at Future Now.

I have wanted this gizmo for years.

The screen is what forces PC manufacturers to make laptop PCs so large. Once wearable displays like the Scopo are affordable, the PC can become a small brick that stays in your shoulder bag, communicating by wireless (a la bluetooth) with your display and keyboard.

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Evite Goes Social

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Posted by Stowe Boyd

ev_3launch8_120x600.gifI know it looks like Evite is advertising in this piece, but they're not. I have created an evite to get a bunch of folks together for a cocktail party in Palo Alto next Friday (ping me if you want to be invited -- no trolls, please). While fiddling I noticed this new social slant in the ad: read reviews written by your friends.

This is another example of the ongoing trend where every online experience will be socialized by your network.

Of course the negative in this case is the incredibly bad user experience with importing contacts into Evite: no Outlook or instant messaging integration? Come on, get with it. The features related to keeping count of attendees, their comments, etc., are good, but I want to use my buddy list, thank you very much.

And shouldn't these guys be pioneering in the whole area of geolocation? The "ships passing in the night" service that I have wanted for years -- where friends can be informed when contacts happen to be in the same town or neighborhood (sort of like DodgeBall or Plazes) -- shouldn't Evite provide that as the context for having a get-together? Get real, guys.

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Blog Continuum Sparklines

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Posted by Stowe Boyd

In some ways related to the discussion that Marc Eisenstadt and I have been pursuing the last few weeks about the ways to represent blog-to-blog dialog, I stumbled upon a really interesting thread at Functioning Form: a Tufte-inspired representation of an on-going narrative on a blog that spans many entries.

LukeW
[from Functioning Form - Web-log Continuum Sparklines]

There are a number of ways to organize Web-log posts (entries):

  • Date: time, month, day, year
  • Popularity: number of comments, links, views
  • Category: topic, theme
  • Author: who wrote it, who commented on it, who linked to it
  • Narrative sequence: evolution of an idea or story

Of these, the last option is probably the least common, yet potentially the most compelling for readers.

To address this, I introduced Web-log continuums last month that added a contextually relevant path for readers interested in how a particular idea has continued to evolve. But these links only tell half the story: they look forward and see if any posts dated after the current post reference it. To get the full story, I have taken a page from Edward Tufte’s sparklines playbook.

Tufte defines sparklines as “intense, design simple, word sized graphics that can gracefully and intensely narrate on-going results in detail.” Though best suited for print (due to their intense resolutions), sparklines can also introduce a lot of contextual (and perhaps even actionable) information to Web blog posts.


continuum_sparklines.gifHere you see his representation of the blog continuum as a sparkline.

There are any number of ways that the display could be intrumented, and LukeW mentions a number of them. The spread between lines could represent the time dimension, weight could represent length of piece, etc.

I think the community dimension is potentially more interesting. How many readers of each entry could make the lines fatter, perhaps; or ratings (either explicit, or implicit: by link count) could be represented by a color dimension.

And finally the real-time presence aspect of the display: how many people are engaged in reading the various entries, right now? I have toyed with various swarming technologies in the past, where the number and even identities of individuals reading a post are displayed at the margin of the blog (a la Eyebees) and you are presented with the opportunity to join others in the swarm, and co-browse to the stories they are reading.

So, what I guess I want is a widget on the bottom of every story that has both flavors of time facets. On one hand, a slow-time chronology element that represents the linkage of the entry to others with various weights, distribution and colors denoting time sequence, popularity, and the like; while on the other hand, a real-time instantaneous representation of swarm involvement in the thread, like who's reading what, who's saying what (yes, of course I want chat integrated!), and how many are where at the present time.

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October 28, 2004

IM + Massively Multiplayer Games = Otoy?

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Posted by Marc Eisenstadt

A recent piece in the New York Times Technology ('Circuits') section (free subscription required) describes some nifty activity being undertaken by Jules Urbach of Groove Alliance. The work, aside from providing a fast 3D-rendering engine for web-based media, promises to bring massively multiplayer gaming to the 'lightweight presence' world of Instant Messaging.

Mr. Urbach['s ...] invention, which he calls Otoy, is a game engine that piggybacks on instant messaging, and thus it is something of a Holy Grail in the software world. For years, developers have been trying to figure out ways to turn instant messaging into a multipronged medium that goes beyond mere chat to integrate games, e-mail and Web browsing; in the gloaming of a guest bedroom, Mr. Urbach believes he may well have come up with the skeleton key that will open IM to an era of hyper-functionality.

If it pans out as promised, this is going to be a very interesting development in the world of Synchronous Social Software. True, you can already bring fellow IM-ers into various games, but typically small games. True, you can already engage in IM-like activities in the big blockuster MMOGs (Massively Multiplayer Online Games.. sometimes better known as MMORPGs if you include the RP=Role Playing), epitomized by Everquest and Asheron's Call: these games involve hundreds of thousands of participants, but necessarily there are a much smaller number on your personal radar screen at any moment.

The cool thing about Otoy, at least from my perspective, is that it would allow simple 'massive crowd' games (think of a Mexican wave in a big stadium), which is the direction Yanna Vogiazou and I have been heading in, with early entrants like her BumperCars and CitiTag games. We'll be talking about how these games fit together with the BuddySpace instant messaging / geolocation framework at the forthcoming ACM Symposium on Applied Computing in a 'Ubiquitous Computing' track in March 2005, and as that progresses I'll be posting related developments here on Get Real. Readers interested in big-crowd presence and gaming, whether real, virtual or mixed-reality, may also be motivated to check out this List of Urban Mobile Games (from Howard Rheingold via several intermediate sources).

In the meantime we look forward to seeing how Otoy evolves.

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October 25, 2004

WSJ quits AvantGo

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Posted by Marc Eisenstadt

SUMMARY: Wall Street Journal "PDA newsfeed" via AvantGo terminated. Why?

DETAILS:

I tend to read a lot of news on my PDA (happens to be a fully-loaded iPaq 5550, about which I wrote an extended review and update). There are many reasons for this... most important of all being the anytime/anyplace functionality and just-big-enough form factor of the iPaq to make this a worthwhile (and generally quite informative) end-user experience. Because I'm always synched with my emails, I get any RSS blogfeeds automatically via NewsGator, which is synched with my email Inbox and therefore with my PDA. At the same time, I always run AvantGo's ActiveSync module, so I also get a number of 'channels', i.e. news-feeds available via the AvantGo's free service.

Importantly for me as an avid news-hound, the different services tend to provide very different subjective experiences. Whenever possible, I like reading selected bloggers and news sources in their 'native habitats', i.e. the web browsing experience for which many of them are designed -- this is especially beneficial when multimedia snippets are included. In case of 'cognitive overload' (i.e. normal life), then quick perusal of many stories via a news aggregator is extremely valuable.

AvantGo differs from typical (automated) RSS feeds in that it is a 'clipping service', which offers a 'sensibly-rendered' variant of news feeds that look quite nice on a PDA, and contain all the important content. Not as rich as the full web experience, but not as impoverished as many RSS feeds. With this in mind, I was somewhat startled when browsing my AvantGo pages on my PDA late last night to see the following alert on my (rarely-accessed but sometimes-valuable) Wall Street Journal 'channel':

We are sorry to inform you that effective October 31, 2004, The Wall Street Journal Online's channel on AvantGo will no longer be available.

We appreciate your interest in our services, and would like to offer you a special subscription rate to the Online Journal's website, at WSJ.com. We'd also like to keep you informed of new mobile services we'll be offering in the near future.

Very interesting! Many AvantGo services are 'trailers' for a larger subscription service, so it may be that this trailer was simply not yielding enough click-throughs. In the past, I have noted blog entries such as this one asking

Anyone have any idea why AvantGo does not support RSS, RDF, and Atom feeds? Maybe the various aggregors have made AvantGo obsolete? I guess I can utilize NewsMob for now (no opml import support).

This is a very interesting question. My personal desire for a 'better subjective experience' via AvantGo-style clipping services may not accord with the financial realities of maintaining such a service, and the world of RSS feeds is rapidly growing, and providing very well-informed and viable competition!

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October 21, 2004

GoToMeeting: The Story Inside The Story

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Posted by Stowe Boyd

I had a web conference with Brian Donahoo of Citrix Online yesterday, and he outlined the reasons that GoToMeeting has become the fastest growing product that the company has offered, eclipsing the monumentally sucessful GoToMyPC, and the lesser known but very widely adopted GoToAssist. The story within the story is not the technology itself, per se -- although what has been developed is impressive, and I will discuss certain functionality later on.

The inner story is in a way, commonsensical. I asked the obvious question: "Why did you choose to enter a crowded marketplace, with a bunch of well-entrenched competitors, and the imminent possibiltiy of a market consolidation around offerings like LiveMeeting and WebEx?" The answer: Citrix went out and surveyed existing, former, and potential users of online conferencing solutions and discover several very critical and unmet needs:

  1. The solutions availble were generally not easy to use by attendees.
  2. The solutions were considered by many to be expensive, relative to actual use; and worse, the expense is highly variable, with all sorts of additional charges that occur based on exceedingly difficult-to-track limits.
  3. While many large companies have adopted web conferencing, mid size and small companies have not.
  4. The solutions available were not oriented toward ad hoc use, but more so toward programmed and scheduled conferences.

So Citrix determined to develop a technology to meet these needs, and to satisfy the large and growing Mid size and SoHo market niches. Based on the technologies that underlie GoToMyPC and GoToAssist, they were able to develop GoToMeeting in a very short time, and to leverage their deep expertise in high performance hosted solutions.

The fee structure: a flat rate of $39/mo for 1 organizer to be able to have an unlimited number of unlimited duration meetings that can have up to 10 attendees. Or for those that need larger meetings, or need to have more than a single organizer, there is a Corporate version of the solution.

They have integrated a free conference calling service, where yout attendees are charged for the call, although with the Corporate version, you can arrange for an alternate telephone service where attendees will not be charged.

gotomeeting.jpg

I found the tool almost effortless to use. A small client (above) runs on your desktop, something like an IM client, and you can simply invite people to join your "meeting" -- which is basically your shared desktop. When collapsed there is just a tiny panel that looks something like a minimized media player (below).

minigotomeeting.jpg

Once a session is open, you can then run any program, like Powerpoint, and display your screen. You can switch presenters, and the other person can display his screen, or alternately you can cede control of your keyboard/mouse to the other person, and they can control your app.

Invitations are either by email, or through a copy/paste technique you can IM folks to join. Brian showed me a plugin for Outlook, which makes invitations easier.

Very slick, very minimal and flexible. I like it.

Obviously, I still want more, like integrated video, audio, and recording/playback, as well as a more sophisticated integration with IM clients along the lines of what they have contrived for Outlook. But what they have is more than enough for what I want to do, and because of the "switch presenters" mechanism, I will now be able to ask people who want to give me demos (and I get like four or five per week) to use my solution, instead of having to download all sorts of strange, slow, and fragile clients. I was getting a demo a few weeks ago, and the client had to try two different services before finally emailing me a presentation and having me click through as he announced "next."

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Passed 10,000 Mark on Hitmaps

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Posted by Stowe Boyd

I noted that Mark was talking about the recent splash of some big users of Hitmaps, so I glanced at the HitMaps users table, and discovered that Get Real has accumulated 10,084 visitors in the period 10/7-10/20. Wow! Just under 1,000/day.

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The Term: "Social Software"

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Posted by Stowe Boyd

danah and others at Many-to Many are wrestling with the pros and cons of the term "Social Software", largely as the outgrowth of a recent piece by Chris Allen.

I coined the term "social tools" in 1999, to express the disconnection that I saw with products like Abuzz Beehive, and the intent is exactly that of Drexler's introduction of the term social software (resuscitated in 2002 by Clay Shirky).

Stowe Boyd
[from Message - Business Culture in the Post-Everything Economy]

The Rise of Social Tools

The big story of the transformation of business culture isn’t the props -- the servers, networks, ten million web sites, and all the information lying around in databases and in HTML -- but what people are saying to each other and how they coordinate their actions, behavior, and goals. The big story is that the global computer network is a enormous chat room, enabling us to collaborate in unexpected, complex, and novel ways. We are experimenting with new social systems, systems that to an unprecedented degree involve software and hardware.

In the 60’s it had become unthinkable to run a business without a telephone on every desk. By the late 80’s, everyone had to have email. The need for cost justification of these new expenses, at first demanded by management, fell by the wayside as the second-order effects -- the social impacts -- became felt. The rise of PCs has not led to increase in productivity relative to things that people formerly did without PCs, like writing letters and memos, or selling widgets. PCs have decreased productivity in these areas. Why? Because people are spending their time in new activities, activities that were not possible before, and adding new value to the business. And all that comes for a price -- the time spent in the care and feeding of computers, networks, and software.

And at the same time, a new category of software is emerging, software intended to augment social systems. Not to change the company inadvertently, like email did, when the electronic analog of interoffice mail became something else, grew into something else by changing the way people communicated, and led a change in the structure of the company. No, this generation of software is intentional, designed from the start to guide human behaviour into new paths and patterns, to counter prevailing ways of interaction. I call these social tools: software intended to shape business culture.

I focused on the tools side, the technology side, because of the quote of Kenneth Bouldin -- "We make our tools, and they shape us" -- and because of my experience as a tool builder. It is the cutting edge of these tools that matters, not that they are software first and hardware second. What makes up the tools is not the point, but how we are shaped after using them.

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October 20, 2004

IM Interviews: Now A Research Topic?

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Posted by Stowe Boyd

I saw a citation at Mathemagenic:

Voida, A., Mynatt, E.D., Erickson, T., & Kellogg, W.A. (2004). Interviewing over instant messaging. In extended abstracts of the ACM Conference on Human Factors in Computing Systems (CHI 2004). Vienna, Austria, April 24-29. New York: ACM Press, pp. 1344-1347. (If you don't have full-text access to ACM, you can get .pdf here or here)

Abstract. Interviews are a cornerstone of human-computer interaction research. As a research method, they can both be deeply valuable and distinctly challenging. Pragmatic challenges of interviews include the travel that may be required to meet face-to-face with a respondent or the time necessary to transcribe the exchange. As a tool for conducting interviews, instant messaging presents some compelling potential benefits to mitigate challenges such as these. And yet, over the medium of instant messaging, the genre of the interview takes on a different character. Drawing from our experiences conducting interviews over instant messaging, we reflect on the implications of using this new medium for conducting interviews.

I don't have ACM access, so I can't get the piece but I got the piece, and even though Lilia was "too lazy to summarize"; although she goes on to ask for advice about IM interviews:"I'm really thinking of doing IM interviews for my PhD research. Any experiences I should take into account?"

The report focuses on lot on the differences in attitude about multitasking during IM interviews, which is normally considered normal, but not so in this context. Their concluding points:

[...] the character of the interview genre changed in sometimes significant ways when carried out over the instant messaging medium. We have reflected on our own experiences interviewing over instant messaging, exploring the ways in which expectations about attention, timing, limited context, and persistence impact the genre of the interview. We will continue to experiment with the use of instant messaging for conducting interviews. Based on our experiences and observations, we intend to try some of the following strategies:
  • asking respondents if they would be willing to share their prior thoughts or thought processes in the event that they type for several minutes and only send a short message;
  • summarizing our understanding of what the respondents have said prior to asking follow-up questions in situations where probing for nuance
  • being mindful of the pacing of the interview and the length of pre-written questions when cutting and pasting them into the interview; and
  • taking advantage of instant messaging’s persistence by explicitly suggesting that respondents scroll back and consider whether there was anything we had not discussed that they would like to add to the conversation.

By reflecting on our experiences interviewing over instant messaging and observing some interesting interactions between medium and genre, we hope to provide a variety of things to think about for those considering or planning to conduct interviews over instant messaging.

I have done a few, and the results have been pretty good. I like the Gush technology for presenting the history of a chat as a flash object, but that's just gloss. The core issues are just like any other interview: start with a short list of topics in mind, and get in there.

You have to be careful about stepping on each other, since the visual and verbal cues are absent. I generally avoid the issues around multitasking by only working the interview. And what the researchers don't say is that the interviewees can't complain later that you are putting words in their mouths -- it is their typing that you are capturing, after all.

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UpSNAP: Text Messaging 411

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Posted by Stowe Boyd

UpSNAP has announced a cool service, using mobile text messaging to provide a 411 service:

[via email]

Just a quick one to give you the heads up on today's news - the availability of a new FREE 411 service for mobile users via text-messaging from UpSNAP. Until now, every time a mobile phone user had to make a 411 call, they had to pay $1.30 or more per look-up fee by their wireless carrier. Starting today, they can sign up for the free service by visiting www.upsnap.com or by sending a text message to: 604 877 SNAP (7627). That's it- It's easy to use and requires no registration or installation of any kind. The service is entirely free- The only thing consumers will have to pay for is text messaging charges (by their carrier.)

This is how it works: a consumer would simply type in the name and location of the listing they want - by city, zip code, area code or airport code and in less than 10 seconds the number is sent directly to their phone through a text message reply.

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Istanbul Out Of The Closet

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Posted by Stowe Boyd

The long-rumored Microsoft "Istanbul" has been leaked to the press:

the Associated Press
[from Microsoft to Debut 'Istanbul' Application]

BOSTON (AP) -- Microsoft Corp. introduced on Tuesday a desktop computer application that aims to seamlessly integrate e-mail, instant messaging, video conferencing, traditional phone service and Internet-based calling.

Microsoft plans to debut the product, code-named "Istanbul," sometime in the first half of 2005. It will compete with efforts from rivals including IBM Corp. and smaller players such as Convoq Inc. to link together various channels of communications and promote their most effective use.

The products employ "presence" technology, which tells users whether co-workers are online and their degree of availability -- whether they can take a phone call or prefer to be e-mailed or to instead join a Web conference, for example.
The idea is to enhance the "buddy list" concept of instant messaging so workers can choose how to best communicate in a given moment, bringing an end to games of phone tag in a world of packed schedules.

Dear God, I hope we can stop putting terms like presence and buddy list in scare quotes at some point.

For those who have been talking to the folks at Microsoft, this is no surprise, as I said here recently, although a lot of so-called Microsoft watchers were still in the dark last week.

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October 19, 2004

Basecamp: Project Management via Blog

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Posted by Stowe Boyd

I took the plunge and signed up last week for Basecamp, a blog-based project management solution. We have so much going on at Corante (and a mess of announcements in the works) that I was starting to lose myself in the details.

The results have been really good. I quickly configured the service with Corante logo, etc., set up a dozen projects in a few hours, and invited about a dozen collaborators in various projects.

Basecamp is a great example of what specialized, blog-based tools can do for project coordination.

Here's a screenshot of the "Dashboard" view, which provides each user with a summary of information for all their projects.

bcdashboard.jpg

The folks at Edgecamp enumerate 6 points on this screenshot

  1. Your logo appears in the upper-left.
  2. Late milestones are called out and linked.
  3. Any milestones due in the next 14 days are plotted and linked on a calendar, starting with today's date. If there are no milestones in the next 14 days, the next 3 milestones are listed.
  4. Projects that have new posts or comments since your last visit are labeled "UPDATED".
  5. Projects that haven't had a new post or comment in 30 days are automatically moved to the Inactive Projects section.
  6. The "What's fresh" log shows the last 25 posts, comments, completed milestones, and completed to-dos across all of your projects. Clicking one of the categories (eg. "Milestones") filters the list.
  7. [not numbered on the screenshot] Track all projects in your favorite aggregator with the "What's fresh" RSS feed.

I really like the RSS feed; I have tried to turn off email notifications in general, as a result.

The blog, or "Messages" display, is a more or less no frills blog model, with comments and file attachments associated with the blog.

bcblog.jpg

The file attachments caused me some hassles, and represents really the only complaint I have about the service as implemented. I had to configure a folder on the www.corante.com server for FTP access, and then configure a bunch of FTP settings within Basecamp, to get attachments to work. Seems that Basecamp is unwilling to allocate the storage needed, and provide backup, for file management. Not even for an additional fee. But the file attachments do work as advertised, once everything was set up.

The basic model is blog postings, along with the creation of milestones and to do lists. To-dos can be linked to specific milestones, and milestones can be linked to blog entries. As a result, the notifications serve as a constant reminder of what's coming in the near term.

The milestone display is limited to the next 14 day period, which is nice as a default, but I would like to enlarge to the coming month, two months, whatever, on demand.

The projects are of two types -- Internal, where only employees or contractors can see what's being said, or Customer focused, where your clients can participate. Pretty cool. And you can even tag some items in Customer projects as private, like a private to-do list, or blog posting, that your client can't see, but your team can.

The other missing pieces:

  • Integration with Outlook -- they provide iCalendar support, but I would like to be able export or sync milestones and to-dos with Outlook.
  • Calendar view of the whole thing -- blog entries, to-dos, comments, file postings, etc.
  • Integration with IM -- they nicely allow you to enter a single (grrrr) IM handle, but they should also allow alerting through IM. If they talked to the nice Carr brothers over at 2Entwine, they could ping people on every service (if desired) whenever there is new content in general, or on specific projects. I don't always have my RSS feeds open, but I am always in IM.
  • Email posting -- would be sensible to support an email posting (as much as I personally hate it), with a private email address associated with each project, including attached files.
  • Controllable "dashboards" -- I would like to be able to define arbitrary aggregation of project related content, and define them as dashboards. For example, I would like to aggregate project information from various projects into a single dashboard, using categories, and filtering out all private information, and serving that information up to some defined list of participants. As an example, imagine pulling information from all Corante Research Projects that are tagged as "Public" and serving it up to all our Advisory Research clients, no matter what Advisory Service they have signed up for.
  • Nested projects -- need subprojects. For example, I would like to coordinate with each client within the Social Tools Advisory Service individually, at a subproject level, but by the same token, I would like to have all members of the service to have access to some common information.
  • Trackbacks -- obviously.

I am very pleased with what I have seen, and look forward to increased functionality in the future. But Basecamp seems to offer that critical mass of features that meets the 80/20 rule: 80% of everything you want to do can be satisfied by 20% of all imaginable functionality.

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October 18, 2004

Carl Tyler on Istanbul

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Posted by Stowe Boyd

Carl suggests that the Sametime client is looking a bit old:

Carl Tyler
[from Sametime plugin for Trillian]

This is very good for Trillian users (like me) but I would have liked to have seen an updated sametime connect client from IBM before they put effort into this...The connect client is starting to look very long in the tooth. Not long and the new IM client (Istanbul) from Microsoft will ship, and then Sametime will look even more dated...

I recently (a few weeks ago) chatted with Ed Brill about this very fact -- the years that Lotus let pass without really getting up to speed with what others are doing with rich clients, like Trillian and Gush. Ed suggested that while this was true, IBM/Lotus was committed to bettering the situation. We'll see.

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AIM Buddy Cards

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Posted by Stowe Boyd

AIM is trying to capitalize on the preference of younger people to use IM rather than email or telephone. They are offering "artistically" designed Buddy Cards, which you can print and hand out to your contacts.

buddycards.jpg

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October 12, 2004

The Coming of the Database Economy - Hold Onto Your Opinions

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Posted by Gregory Narain

I started a thread on SocialTwister that's gotten some good feedback and commentary. I thought it appropriate to share it here as well.

SocialTwister.com

[from "The Coming of the Database Economy - Hold Onto Your Opinions"]

In the future, the question will largely shift from "Should I archive this information" to "Should I query this information". When everything is moved to the point that it is searchable, getting "new" information from a system is more a function of programming than brute force. Whoever has the biggest, fastest algorithm wins.

So where's the long-term value then? Fortunately for us, these things always repeat themselves. As one force fades to the background a new one emerges. In my eyes, that new force is opinion, which I'd wrap in a Reputation bow. When there are millions upon millions of points of data to consider, knowing which the best is becomes far more important.

Consider that for a moment. What drives the value of Amazon, for example? In the beginning, it was simply enough to have the database of books since no one else had it. What pushes me back to Amazon, more often than not, however, is not the database (I assume everyone has it now). I am drawn in by things like the User Reviews and Ratings, not to mention, the Recommended Reading lists and other hooks like that. Given too many choices, I often find myself polling constantly for external benchmarks to evaluate with. Despite the best efforts of the AI community, I still have little faith that I would outsource my opinions to a server farm or that I would trust the wisdom of a crowd of robots in personal matters.

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October 11, 2004

BusinessWeek on Internet Dating

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Posted by Stowe Boyd

I was one of the usual suspects rounded up for a BusinessWeek piece on Internet Dating's seeming decline.

Olga Kharif
[[from Online Dating Faces Rejection]

Social-networking sites, such as Friendster.com and FriendFinder.com, add to the competition. Already, both score higher on Alexa traffic tracker than traditional dating sites. Unlike the latter group's usual catalog of profiles, social-networking sites allow for more personal interaction. For instance, users of FriendFinder.com gather in chat rooms to exchange dating advice or play games. And Friendster.com allows users to talk, through voice over Internet protocol (VoIP) technology, via their PCs.

"When you deal with real people and not a catalog of profiles, you can't just walk away," says Stowe Boyd, president of tech researcher Corante Research in Reston, Va. "It's like breaking out of your social circle."

Internet dating sites are an out-of-context experience, and looking for a date should not be similar to buying a pair of shoes. You don't just type in "13 EEE" and look pictures of the arrayed results. It's totally bogus.

Ultimately, Internet dating sites will be socialized thtough the admixture of social software, and people will meet through real activities -- like politics, music, art, or other shared interests. Sites like MySpace and Suicide Girls are winning examples of how self-definition around some passion (like music or the counterculture) naturally engenders dating, while most dating sites have the same "empty hall" feeling that I've ranted about regarding social networking mazes like Orkut or Friendster. Minus the supposed alchemy of algorithmic matchmaking, most dating sites feel like one of those Eastern European wife-picking vacation packages, and just about as intellectually appealing.

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HitMaps Part 3

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Posted by Stowe Boyd

I installed HitMaps on Get Real on 7 October, and four days later I finally got a hit someone in Japan! hitmap2.jpg

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October 08, 2004

danah On Supporting the Mac

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Posted by Stowe Boyd

danah, who is Mac-happy, points out that social tools vendors are stupidly risking alienating the very innovators that in principle they should be courting:

[from apophenia: supporting the Mac is required for social computing - pointer from Cory at Boing Boing]

I keep beta-testing software the crashes this, that or the other on my Mac. [Given, i'm really really really good at crashing everything.] Worse: i'm often asked to beta test things that don't work on the Mac. I want to scream.

You can build enterprise software that doesn't work on a Mac but you CANNOT build social technologies that don't work on the Mac. Who are key driving forces behind sociable technology? Freaks, (independent) geeks, academics and other marginalized populations. What do marginalized groups use when it comes to technology? Surprise - they use subversive tools. Conferences organized by geeks, freaks and academics are like walking into an Apple distribution warehouse. If you only lived in this world, you would think that Apple makes up 70% of the market share.

It doesn't. But it does matter, particularly if you're building sociable technologies and you want the attention of the geeks, freaks and academics. This includes the bloggers, who are often bleeding edge geeky freaky academically-minded folks.

Sociable technologies are not enterprise technologies nor are they low-end consumer technologies. They require connecting clusters of people. And to do that, you start with the "mavens" to get to the hubs. Mavens are not mainstream users; they don't play by mainstream rules. They value their position as outsider, alternative. They love new gadgets that have cultural value. This is the type that Apple has done a fantastic job at attracting and maintaining.

In a sociable technology economy, it is no longer acceptable to treat Mac users as second-class citizens.

The problem is that these companies are trying out "post-everything" technologies through old economy models: namely, mass marketing rather than cluster marketing.

This like the chilling analysis of how network theory should change public health efforts to eradicate AIDS, as offered by Albert-László Barabási’s in his amazing Linked. Namely, we should treat the infected who are likely to have the most sexual partners since they are the ones most likely to infect others. Turns out that the math demonstrates that doing so breaks the epidemic's exponential character, while trying to treat everyone on a first-come first-served basis -- which is seemingly fair -- does not.

Obviously, social tools vendors should target their viral technologies at those most connected, and many of those are elegance bigots, using Macs. If you want the meme to spread, and spread like an epidemic that is hard to stop, target the connected, and forget the others.

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October 07, 2004

Threadorati is a Start, but not Enough: Chaterati!

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Posted by Stowe Boyd

So Marc and I are exploring the issues around using two dueling blogs to have a persistent and public dialog about something, and in this case, incestuously, we are discussing that very topic.

Marc Eisenstadt
[from Threadorati - not yet]

this very exercise has brought to light three problems, so here goes:

Problem 1 (my original beef): The Technorati/Feedster/Bloglines 'citations' or 'threadorati' are too indirect, and are inadequate renditions of the ebb and flow of the discussion. The context of the discussion just isn't there: for instance, the 'Threadorati' search for my own entry correctly brought up your commentary, but NOT the permalink, rather the top level of your blog...

Problem 2: The 'contextual quoting' tricks that are both familiar to and trivial for email and forum users are surprisingly klutzy for blog users. At the very least, copy/paste of the relevant entries loses any embedded hyperlinks (I had to manually re-add the ones shown above for Sifry and Weinberger for instance...)

Problem 3:From IE, I in fact couldn't even do an intuitive mouse-drag-copy over the relevant passage of a MoveableType blog - too much (irrelevant) text gets highlighted.

Responses, in order:

  1. This is odd. When I look at other technorati searches, like the example shown from Stuart Henshall's Unbound Spiral, the "read full post" is available, which links to the specific blog entry. BUt when I click the threadorati link on the recent entry that Marc commented on, his topmost link is provided, but not the link to the specific entry. I don't understand this, but note that I have a similar and perhaps related problem at Marc's blog: when I try to use the MoveableType bookmarklet (the button embedded in my IE that creates a outline of a MT post) on Marc's My Dog blog, the specific blog entry URL is never captured, but only the topmost URL for the blog. It may be that Marc's blog is not configured correctly for these automated capture tools to grab the permalinks for the individual entries there.
  2. Yes, its a pain to cut and paste the links embedded in quoted text. You can use the "view source" trick, which helps alot, if you want to retain all links.
  3. This is a glitch in the Get Real (and other Corante blogs) template, a real pain in the ass. We are moving to a new template for Get Real later this week, which will cure this problem.

And a last point: Marc, it looks like your blog doesn't support trackbacks, which is an obvious crutch for this whole area of interactive discourse. We should be experimenting with two or more blogs that do.

But, leaving aside the specifics, I agree that the threadorati is not what we really want. Something more along the lines of an instant messaging chat room session, where the alternatiing blog entries are serialized, would be better.

Here's the depiction of what I would like to see from a hypothetical "Chaterati":
strokes.jpg

Of course, it would get more complex it you tried to array the contributions of multiple participants, although, just like in chat, you could just fall back to a sequence without mutliple columns.

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Social Alibi Network

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Posted by Stowe Boyd

The Financial Times had an interesting piece this week that talks about new Nokia software that allows you to disguise your location by providing fake background noise, like traffic or a thunderstorm. This is a lot like the SounderCover service I blogged earlier this year. This service, which I don't think was named in the FT piece, works on certain Nokia phones, and works in real time: as a call is coming in, you decide if you want a background alibi. The software also allows you to have a background phone ring in 15 seconds, so you can plead busyness, and end an unwanted call.

But the article also digs into something more interesting: a social alibi network for SMS users, formed as a club within the SMS.ac service:

Rhymer Rigby
[from Phoney excuses at the touch of a button]

"One man went to a party until four in the morning," continues Mr Wilfahrt. "He couldn't go into work the next day so he solicited responses from the club. Eventually he got a female club member to pose as his wife and say that he was ill." His boss bought the tale - even though the man in question was unmarried.

"Of course, this sort of thing has always happened," says Jakob Nielsen, a consultant on IT usability at the US-based Norman Nielsen Group. "But with alibi clubs you have access to a whole world to back you up."

Moreover, continues Mr Nielsen, not only can users draw from a deeper pool of excuses, but people are also far less likely to have a problem lying to strangers; in fact they may even find it rather fun. "You don't know who you're covering for and the social constraints break down. We've seen a lot of this already with e-mail. People are far more likely to be rude because it's less personal," says Mr Nielsen.

I am joining, so the next time I have someone call you and say that I am in bed with the flu and can't make our lunch meeting, it might be a fake-out.

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October 06, 2004

JotSpot

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Posted by Stowe Boyd

Bambi Francisco profiles Jotspot, a wiki technology company:

Bambi Francisco
[from Excite founders re-emerge on tech scene with JotSpot]

JotSpot's Kraus said his technology is more enhanced than prior wiki versions because JotSpot wiki documents are integrated with e-mail, real-time news feeds from the Web and wysiwyg (what-you-see-is-what-you-get) editing and publishing tools.

The software, which will be sold as a hosted software application, is designed to enable small groups collaborating on a project to work together by using one shared space. For instance, correspondence between a human resources staffer and a division head about a potential job candidate can be captured in a wiki document by copying the wiki document e-mail address in the e-mails. The wiki document would then store the correspondence in a section of the document. That wiki document could also include the candidate's resume and real-time news related to the candidate or the specific job.

It's been 15 months since Kraus and Graham went to work on JotSpot. Eventually, Kraus and Graham used their connections with Geoff Yang, a partner at Redpoint Ventures, who a decade ago had met the two founders when he led his firm's investment in Excite. At the time, Yang was at IVP.

Two months ago, JotSpot raised $5.2 million from Redpoint Ventures and Mayfield, said Kraus, now in his early 30s.

Kraus said he plans to make money by selling a subscription and charging on a per-seat basis, much like Salesforce.com (CRM: news, chart, profile). He didn't comment on how much he thought he could charge. Indeed, there are other free wiki technologies, like OpenWiki, that are available.

Interesting. Integration strategy is really good start, since Wikis can be an out of body experience, up on the portal or web, and away from the desktop. I don't even want to talk about Wiki style editing (which is at best a headache), so going wysiwyg is smart.

More to follow when my beta app is processed.

[Marc Cantor and others have made similar noises]


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Survey Participation

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Posted by Stowe Boyd

Web conferencing works but really there are so many different ways to use it. But how are people really using it in their work? What is effectitve and what is not? DecisionCast and Wainhouse Research need your help. They're doing a survey that will help determine the future of web conferencing. This survey will help developers to learn how Web conferencing is being used. This is your opportunity to give your voice on the matter. For your trouble, you will be entered into a drawing for an Apple iPod and Amazon gift certificates! So please, click this link and take the survey. Your help is not only appreciated, it is honestly valued. Thanks so much!

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Marc Eisenstadt Remotely Proximal

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Posted by Stowe Boyd

Marc riffs on the recent Handwave at Synchronous Social Software, although not about the synchronous aspect of what I was pushing at, but on the geolocation element:

[from Plazes, Gush, and Blog Comment Threading

His wish list goes on to include the 'best of breed' features of IM, geolocation services, RSS feeds, generic presence and trigger alert info, combining the capabilities of Plazes and Gush.

I have two separate sets of comments to make on this... one about the content, and one about where and how I make these comments (!).

Regarding the content: Stowe's wish-list is right on the money -- it deserves a more thoughtful reply than I can give it at the moment, so I merely wanted to flag a few other things swirling around in that space that are starting to address these same needs:

a) BuddySpace, naturally, with its location-centric presence info... not with 'live map' updates yet, but those are coming soon!!

visitmaps.jpgb) Live IP -> Latitude/longitude information can be supplied more easily than the custom app you need to download for Plazes: check out the 'HitMap' in the upper right corner of my blog, which knows where visitors to my page come from, without them having to do anything.... cool, huh? This comes from KMi's Jiri Komzak, the same guy who implemented BuddySpace, and is described some more on KMi's HitMaps page.

c) Updating my colleagues regarding my past/current/future locations? Check out the map in the lower right of my blog gutter, which does exactly this, courtesy Bryan Boyer's IndyJunior!

Ok, so I want to run the HitMaps thing on Get Real. Immediate widget lust.

Regarding Indy Junior -- too much work, man! Editing XML docs and figuring out the coordinates is too hard. But the guys at Plazes could keep a history of my logging in at various Plazes, and depict it as a part of my profile. They do parts of that already, including showing a daily update of new plazes on world and continental maps.

But then Marc wanders off into strange territory, first of all acting apologetic for his writing the post at My Dog, and not here at Get Real, where he is *supposed* to be guest blogging. But the tension inherent in the decision making about whether to blog here or there has led to some interesting speculations about the difficulties inherent in following cross blogthreads:

I'm continually amazed at the fact that blog comment discussion threads are such cumbersome beasts. I wrote previously with pointers to Jon Udell's comments on this and the new generation of Feedster and Bloglines citation bookmarklets. The challenge is to 'slice through the spaghetti' and obtain a sensible view of an emerging discussion thread, even though it is posted in disparate blog entries.

Citation bookmarklets are a stab in the right direction, but they are still too cumbersome. Blogs have the advantage of preserving a sense of self-ownership (hence my posting here rather than in a comment on someone else's blog). Forums and discussion threads have the advantage of preserving some semblance of context. Feeds have the advantage of providing steroid-driven-navigation. There are times and contexts in which any of these may be superior to the others. I think a good challenge is to let the user 'in situ' construct a mix of perspectives, i.e. peruse an 'in-line' (constructed-on-the-fly) comment-thread while reading a blog entry, rather than having to play detective, peruse feeds, or invoke a bookmarklet.

Toward this end, I have been brainstorming over the last few days with Bertrand Sereno, who is experimenting with semantic blogging. He's looking at ways to link blog entries together with semantic tags rather than mere faceless links or trackback pointers: tags that say something about why I'm linking to another entry. A challenge I've posed to Bertrand is to begin at the bookmarklet level and allow the two of us (or more if others join in) to carry on our brainstorming by means of parallel or 'yoked' blog entries, from which our discussion thread can be reconstructed on-demand. Another thing Bertrand is looking at in this respect is the notion of 'free-form' tags a la Flickr and del.icio.us, i.e. tags that are not constrained to be from a limited 'semantically credible' subset in the eyes of some High Priest of Ontology, but rather constructed at whim, in order to see what kind of tagging system evolves.

Ok, I'm in.

But what about various blogthreads efforts, like Dave Sifry's Technorati search embedded in MT (which David Weinberger calls "Threadorati")? [Note: I have added threadorati to Get Real, just now, so we can see what happens.]

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October 05, 2004

danah On "Why I Love My Sidekick"

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Posted by Stowe Boyd

danah boyd
[from apophenia: why i love my sidekick]

I ran into a skater kid on the BART yesterday who was sporting the newest Sidekick. I peered over with envy. He told me it was fucking rad and that a friend of his worked at T-mobile and snagged him one before it came out.

I keep seeing kids wearing their sidekicks around their neck on chains. At the X-Games this summer, there were tons of sidekicks. The Hiptop is definitely appealing to the hip-hop youth crowd. And for good reason.

First, look at the device. It looks like a gaming device. It says: you will use me for play and textual communication. Forget the phone - who talks on the phone anyhow? Certainly not you... you don't want to shove a piece of toast up against your ear now do you? And besides, if you want to talk, you'll use an earpiece.

Next, look at the interface. There are no horrible menus, no poorly named programs. It's simple: scroll on the right and find everything you need. AIM is obvious. Email is obvious. SMS is obvious. Everything you need with simple scrolls. The feedback mechanism is purrfect - little icons in the upper corner no matter what screen you're on. And if you're away from the device, it'll buzz for certain messages and turn pretty colors for others. Feedback. Constant feedback.

Three things would make it beyond perfect for me: a longer battery, a retractable ear piece (i always forget mine) and the ability to add programs to the ones available. I hear synching is improved with the latest version, but i haven't tried it out. That was previously on my list.

But the fact is that using the Sidekick makes me feel like a subculture kid. And even as the mainstream kids are picking up on them, only a few adults are. Adults don't get the importance of text, particularly AIM text. And the Sidekick understands that American kids are mostly on AIM and it's a central feature, not a pain in the ass add-on. This is what texting looks like in the States. Turning AIM texting into a gameboy and voila!

Just like the new gizmo from Verizon, the Ogo I blogged last week, new gadgets that treat IM as primary and other communication as secondary are being targetted at kids and hipsters like danah. This is the front of a transformational wave that old fogeys don't even get, and don't see coming.

Like Rock&Roll, online gaming, and blogging, these social tools will shape society at a very basic level.

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October 04, 2004

Imeem = Distributed Social Networking

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Posted by Stowe Boyd

Judith blogs about Imeem:

The only description Ms. Glassberg [who wrote the PR] gives us of stealth-mode Imeem is: ”...The software will provide social networking capabilities and other features along a distributed network…”

Also mentioned in this venturewire is Ted Malone, a new member of the Imeem team formerly from TiVo, who is quoted as saying that a beta version of the Imeem software will be released before the end of 2004.

Distributed?

I reviewed WiredReach some time ago: a peer-to-peer based social networking approach. But this area is ripe for competition, especially with regard to presence and real-time communication opportunities.

Trust me; I have talked these ideas up with literally dozens of the existing competitors, and NO ONE IS LISTENING. They continue to be focused on email and portal based approaches, because they are easy and "everyone has email" and "we don't want to create a new client."

I believe the company that dreams up a cool integration of buddy-lists, mobility, proximity, meetup-ish blending of on and offline interaction, and RSS aggregation of people's online persona (profiles, blogs, comments, dossiers composed of the stray bits we leave behind everywhere) will really be onto something, and will make today's out-of-content, portal-based solutions look immediately ancient and unweildy. The right critical mass of features could induce the mildly interested early adopters to drop what they are doing at LinkedIn or Tribe.net, and stream onto a better paradigm of online networking: namely, real-time.

I gotta talk to these folks. Anyone out there in a position to introduce me?

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Leverage Software Enters "Relationship Capital Management"

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Posted by Stowe Boyd

I was contacted last week by representatives of a new entrant to what is generally called enterprise social networking, Leverage Software, Today, the company is announcing its new product suite, Relationship Intelligence, and its positioning of the company and product around the concept of "Relationship Capital Management."

[from press release] Leverage Software Enters into Relationship Capital Management

As a New Market Segment, Relationship Capital Management Enables Sales Organizations to Gain Insight, Access and Influence of Trusted Relationships to Accelerate Sales Cycles

October 4, 2004 – San Francisco, California – Leverage Software, a leading provider of Relationship Capital Management™, today announced its entry into the business applications market of social networking. Relationship Capital Management (RCM) is recognized by many of today’s leading industry analysts and industry pundits as technology that will profoundly impact the sales processes across both emerging and Global 2000 companies. Leverage Software’s RCM solutions are quickly becoming a strategic ally for leading sales organizations; empowering them to discover, analyze and leverage their collective enterprise relationships to gain access and influence to decision makers through a trusted introduction.

I got the demo, and here's my first take:

  • Leverage is a partner of SalesForce.com (like Visible Path, Spoke, and perhaps other competitors).

    Integration with SFA and CRM apps is the clear trajectory in this niche, and in a real sense, the final analysis for utility will be the degree to which these solutions meld with the business processes that SFA and CRM apps automate. To the best meld will go the spoils.

  • Leverage is going head-to-head with the more well-established Visible Path. Their target market and their pitch is very similar. In particular, Visible Path has been pushing the "Relationship Capital" message very effectively, supported by their very assiduous attention to privacy and security.
  • I sense a coming price war in the wind, where Leverage seems open to aggressive pricing with the intent of gaining market traction. Depending on your viewpoint of possible endgames for this sector, gaining heads and growth may translate into an attractive acquisition proposition for SFA/CRM vendors who may (in the not too distant future) may be casting about for acquisition candidates. This consolidation is to me inevitable, once the value proposition for these technologies is clearly proven by uptake and ROI.

The appearance of Leverage makes me wonder how many more of these competitors are going to pop out of the woodwork, and are there any serious first mover advantages? The barriers to entry are low, but the cost of implementing the underlying analyses that Visible Path and more well-established players have invested years of effort and millions into may be problematic, but it is clear at the same time that these are early days, and it is not always the first, or even best engineered products, that win in the long run.

Its a horse race, and its way too early to call.

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October 02, 2004

Instant Message Barbie

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Posted by Stowe Boyd

Instant messaging is more that ubiquitous: even dolls are using it!

[from Mobile Technology Weblog]

Mattel in India have launched a Barbie doll, impeccably dressed as always, but also with her own must-have accessory - a mobile phone. But this is no toy - the mobile works. Barbie's owners can Instant Message Barbie and friends who have a Barbie too. Plus the look of the phone can be changed to match her clothes. It's priced at R 1199 (USD 26), according to The Statesman.

Whatever next - a phone for dogs? Ahh, we had that last week.

I couldn't find anything at the Mattel Barbie sites, but did find it at Sears:
IMBarbie200x200.jpg
Get hip with technology, and instant message with Barbie and her friends. The included instant messaging "phone" has a real working text messaging feature. Girls can send real messages to Barbie doll and receive a message back. Send messages to friends who have an Instant Message Girl Barbie doll, too. Each doll also comes with an extra face plate, trendy fashions and a cool messenger bag. Measures approximately 12" tall. Requires 3 button cell batteries (not included). Includes 3-"AA" batteries and 3 button cell batteries

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A Handwave at Synchronous Social Software

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Posted by Stowe Boyd

So it was a sort odd, synchronicity feeling: I decided to turn on my laptop ridiculously early this AM to jot down some thoughts about the possibilities arising from a better fusion of proximity and place oriented social sofware (specifically manifested in the Plazes beta, about which I have written this and that already) with industrial strength instant messaging (specifically the 2Entwine Gush product, about which I have scribbled mightily). Then I noticed guest blogger Marc Eisenstadt's first post, where he wrote:

[from Greetings + Synchronous Social Software 1]

One of the many reasons I'm delighted to be here is that Stowe has long been the Daddy of what I like to think of as Synchronous Social Software... a category still so new that if you run a Google search for the quoted string "synchronous social software" you find, well... that this is, until now, really a very rarely-used piece of jargon. But unpack the jargon and you find that Stowe has been writing about precisely this niche for many moons now (in addition to having coined the more generic phrase "Social Tools" some 5 years ago!)

And that's exactly what had me tossing and turning, so I had to get out of bed to write the ideas down.

All I Want: Plazes + Gush

Plazes is among the first social software technology that I believe that I will actually use, and it is exactly because of the blending of its proximity and place based capabilities with with synchronous communication opportunities. But of course, I want more.

Plazes brings together some critical elements that match my wish list for social software:

  • I want to keep tabs on "the known": basically, those on my buddy list.
  • I want to know if those folks are online, and where they are.
  • I am interested in meeting other folks, wherever they may be on Earth, who share my particular interests and obsessions.
  • I travel a lot, and have difficulty letting people know where I am, but, in general, I want my friends to know, without bombarding people with a stream of spammish emails or IM alerts. So basically, actual location should become an aspect of my presence: this is what Plazes offers, at least in part.
  • I am interested in knowing more about my immediate surroundings; for example, who are the other people typing away at my local the Starbucks? Or, at a slightly larger scale, what do my friends and others think of the restaurants, stores, hotels, and in my immediate surroundings? What interesting things have happened in Cafe Montmartre (a local bistro I tagged yesterday in Plazes) recently?

But I want it all smooshed together, not apart.

Plazes supports RSS feeds from defined Plazes, so you can subscribe to the feeds and be alerted when others tag your haunts. This could also be a means of alerting interested parties to events. Ann, the owner of Cafe Montmartre, could alert me and the other habitues of that bistro about an upcoming wine tasting or musician's gig.

That part of it is already 'integrated' since I have my existing RSS reader. But what is left dangling is the integration of presence.

What I want is to have a client on my desktop pull the piece together. Note that Plazes relies on a desktop client to login to the Plazes network, but it doesn't do much besides login and send location information it lifts from the router.

Instead, Plazes should offer an integration hook for IM clients like Gush, so that I could have a much richer integration of presence indication:

  • Every buddy that participates in the Plazes solution would be tagged with geolocation as well as on/off/away presence and availability.
  • Plazes of interest to me would also exist on my buddy list, so I could keep tabs on them: how many folks are there, how many new tags, network status, how many subscribers to the RSS feed.

Note that I already had a discussion with the guys at 2Entwine this week about a new wishlist item: allowing me to put RSS feeds and buddies on the same display, not in two separate worlds. I want to see Marc Eisenstadt's presence right next to My Dog stats. And now, I want to see his geolocation and be able to access the RSS feed from the Plaze he is working (or playing) in.

Dudley and Wes of 2Entwine said relaxing the false dichotomy between RSS feeds and buddylists in Gush should be relatively easy; what I am wishing for here, is however, a major undertaking, and would require all sorts of efforts on the part of 2Entwine and Stefan Kellner and Felix Petersen, the masterminds behind Plazes.

These two groups don't even know each other. But they soon will be introduced, trust me.

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October 01, 2004

Greetings + Synchronous Social Software 1

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Posted by Marc Eisenstadt

A brief hello to plant my marker... I'm delighted to be blogging here on Get Real, and hope to provide a different slant which augments the observations I post on My Dog.

One of the many reasons I'm delighted to be here is that Stowe has long been the Daddy of what I like to think of as Synchronous Social Software... a category still so new that if you run a Google search for the quoted string "synchronous social software" you find, well... that this is, until now, really a very rarely-used piece of jargon. But unpack the jargon and you find that Stowe has been writing about precisely this niche for many moons now (in addition to having coined the more generic phrase "Social Tools" some 5 years ago!)

I'm hoping that with a little nudge here and there we can perhaps bring this "3S" phrase out of the "jargon closet" and give it the prominence it deserves: not only because of the huge popularity of Instant Messaging and peer-to-peer networking, but also because of the emergence of other manifestations such as mobile and wireless gaming, location-based services, presence-based tools, massively multiplayer games, ubiquitous computing, smart dust (!), real-time matchmaking, smart mobs, flash mobs, city games, augmented reality games, and various other large group and performance art phenomena that haven't even been dreamed up yet!

OK... I've tossed in a lot more tantalizing jargon there... so consider this a trailer for some fun topics to be visited in future entries.... it's late here in the UK, so I'm gonna turn in... stay tuned!

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Moving to Grooving

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Posted by Stowe Boyd

I bumped into this blog entry this afternoon while fooling around with Plazes; its written by Hugh Pyle, who works at Groove. It's interesting because I was talking with Andrew Mahon of Groove and some others on Wednesday in NYC about this very issue -- that with the V3 release of Groove, it has become the sort of platform that is rich enough that people might "live in it" as opposed to just opening it up every once in a while to update files:

Hugh Pyle
[from Hugh's ramblings: Moving to Grooving]

Something subtle has been happening at work, and I only really noticed when firing up the PC this morning. Log in, start the apps: Groove, Firefox, Notes, and VMWare (where my current development project lives).

Everything's in Groove. (Everything except BlogLines, and I'm not even pretending to keep up with the weblogs now - it's strictly for recreation only. I'll fire up IE later to use MSDN, probably. And Visual Studio, no doubt).

This morning I have one email. There's nothing new for me in the other Notes databases I look at regularly (the design reference library, my bug list). An open-and-shut case; I can close Notes for a few hours (until I want to check email again).

Groove, on the other hand, suddenly went from being "what we make" to "how we work". That's happened since V3 shipped. Wow.

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No Wonder: Few Enterprises Affected by AOL and Yahoo Moves

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Posted by Stowe Boyd

In a recent Sage Research study, cited in various quarters, only 14% of respondents stated that their enterprise instant messaging planning was impacted by Yahoo! and AOL dumping their enterprise instant messaging solutions. 82% shrugged.

And, informally, I haven't heard any whining from anybody. At a recent conference (the BDI Collaboration in Financial Services conference, in New York on Wednesday) there was a widespread eagerness for the Microsoft gateway to AOL and Yahoo, coming with the next release of Live Communications Server.

Monopoly is a viable solution to the interoperability problem, by the way.

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AOL IM Image Virus Spreading

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Posted by Stowe Boyd

A nasty virus is spreading through AOL's instant messaging:

Dan Ilett
[from Image virus spreads via chat]

A virus that exploits the recently discovered JPEG vulnerability has been discovered spreading over America Online's instant-messaging program.

[...]

According to the Internet Storm Center, the victims received AOL Instant Messenger messages that directed them to Web sites that hosted the dangerous JPEG images.

The instant messages read: "Check out my profile, click GET INFO!" When visited, the Web site automatically sends malicious code embedded in the JPEG image to the computer, Ullrich [chief technical officer for SysAdmin Audit Network Security Internet Storm Center] said. Once infected with the code, the computer sends the same message to other contacts in the instant-messenger list.

The code also installs a back door that can give hackers remote control over the infected computer.

And antivirus programs do not generally scan graphics files for viruses, limiting their searches to executables.

Of course, this is just a sign of the times. As IM grows in popularity, it is inevitable that the networks will be attacked in this way.

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September 30, 2004

Plazes Blazes New Trail

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Posted by Stowe Boyd

I saw that a number of folks (including Joi) recently gawked at Plazes, a new social networking/proximity/mobility offering.

Joi Ito
[from Plazes and Wallop]

Yes. Yet another social networking site... I decided to play with this one for awhile before blogging it to make sure it was significantly different. I think it is. Plazes takes your IP address and tries to figure out where you are. If you are in a new "plaze" you can register it by entering the address, uploading pictures, making comments. You can see who is online and where they are. You can see people by how far away they are from you. I imagine that once it gets going, most common hang outs will have lots of comments and pictures and you will be able to find people in your vicinity to hook up with. It's a bit like a laptop version of dodgeball. I'm "Joi" on Plazes.

Pretty cool stuff.

I'm not all there yet with the model of use, but there is a swarmth (karma) system involved based on creating new "plazes" -- the more you create the more swarmth you get. Presumably you can apply this in some way, but how you exploit swarmth is unclear to me at this time.

I encountered a now fixed Windows bug when I first installed, so it wasn't working until I reinstalled a new beta today. To bad. I could have tagged a few Starbucks in NYC Tu-We.

The service uses a "friends/others" duofold profile model, which I like. I have posted all my IM services there, and made them public, while I make email private, available only to friends.

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September 28, 2004

Relevanta Launches

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Posted by Stowe Boyd

Greg Narain has been laboring with a group of collaborators at Pokkari for the past months on a new project, and yesterday unveiled at least part of what has been brewing:

[from SocialTwister.com: Announcing Relevanta: Reputation for the Blogosphere

Pokkari, Inc. announces the release of its next-generation blog aggregator, Relevanta. Unlike other aggregation and search services that strive to index the Internet at large, Relevanta focuses on specific conversations. Relevanta collects and correlates these conversations in a clear, concise fashion which promotes better evaluation and collaboration among users.

Blogs and other forms of emergent media are quickly rising in popularity and influence. As more and more individuals elect to create and participate in this new, exciting form of journalism, issues arise when attempting to evaluate new sources of information. Lacking a context to gauge the material and perspective on of the author, interested parties are forced to either accept material as presented or perform exhaustive research to validate the facts.

Relevanta introduces a democratic, community model into the news consumption and distribution process. All members of the Relevanta community have the ability to contribute information, commentary, and valuations of both the authors and their written works. In addition, Relevanta’s underlying database provides automatic linking of keywords and provides members with extended data and background information.

With this new set of data, no longer are articles and other forms of content isolated entities Building and mapping relationships between news sources and the articles themselves are natural features afforded even the casual visitor. "Since the Internet first appeared on the mainstream's radar consumers have been plagued by one burning question: 'Is what I'm reading good and accurate?'. Relevanta helps answer this question using community intelligence." notes Jared Klett, CEO and Co-Founder of Pokkari, Inc.

Greg and the guys at Pokkari have built what I was thinking about when I wrote about Kinja(which turned out to be very disappointing), and even earlier when I was conceiving of a Relevanta-esque solution called "Blogisphere":
[from Rumors of Kinja]

The premise behind Blogisphere is that the missing insight for creating a working business model around blogs is to focus on what the readers need, and build a system to support readers: to make reading blogs easier and more rewarding.

This model would be based on the now well-established principles of collaborative filtering and slashdot style reader-based evaluation of content quality. And like Slashdot, the goal is to foster communities of readers, united through shared technology. Today, we find that this is emerging in an unconsolidated and haphazard way. Providing a better reader experience – one that will integrate with existing authoring systems, but provide a uniform and consistent reader participation model – will provide a strong incentive for readers to use the system. And later on, the authors will follow.

I think these guys are on to something here. I am glad to say that we are planning to create a Relevanta-ized Get Real sometime next month. I can't wait.

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September 27, 2004

XS4ALL Secure instant messaging via Jabber

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Posted by Stowe Boyd

A Netherlands-based ISP, XS4ALL, is offering free Jabber instant messaging accounts, that offer a weak form of encryption:

[from Secure instant messaging via Jabber]

Security

If two Jabber users communicate via the XS4ALL server via a secure connection (SSL), then the connections to the server are encrypted individually. This means that the information within the XS4ALL server itself is not encrypted. This information is brief, will not be saved and XS4ALL guarantees it's users that it will not be monitored.

If you chat with users of another service, such as MSN, Yahoo, AOL or with Jabber IDs that don't end with @jabber.xs4all.nl, then the connection with these users is not secured against monitoring.

Keep in mind that XS4ALL has to comply with the Dutch Telecom laws. Based on these the Dutch government can force XS4ALL to tap the internet traffic of an individual and hand the collected information over to the government.

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Overstock.com and Trust Networks

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Posted by Stowe Boyd

Interesting themes in a press release from the president of Overstock.com, who has built a social networking reputation system into the company's online service:

Patrick Byrne
[from 'It's Up' - Overstock.com Launches Auctions Powered by Social Networking press release]

The liquidation industry is one not normally known for its high-minded ethics: from our start in late 1999 we set out to distinguish ourselves by a fanatic devotion to fair dealing. I believe our liquidation business survived the dot-com crash largely due to our reputation among people selling to and buying from us. Even when we had no money to advertise, word-of-mouth convinced people to try our site, and the way we treated them kept them coming back.

Coincidentally, this has been the missing piece in e-commerce: in the deafening cacophony of e-commerce, whom can people trust? Most people would say, above all others, they trust the opinions of friends, family, and perhaps even a few co-workers. They rely upon social networks to help make connections and guide decisions. We do this in business as well, making deals based on relationships forged through our own experience and the experience of those we already trust.

We sought a way to integrate the trust inherent in these networks into e-commerce. To achieve this, we have integrated into our auction tab a system that allows for social and business networking unlike any that has ever connected businesses and consumers on-line. It may evolve into a massive, intelligent marketing organism, or into a system of personal introductions, or in some direction we have not foreseen. One thing we do anticipate, however, is that these "reputation networks" will work particularly well for on-line auctions, where buyers, sellers, enthusiasts and experts are traditionally anonymous -- and opinions are often biased (as evident in the declining value of ratings and the increasing tendency for retaliatory and spiteful ratings).

Leaving aside the question of competing with eBay (whose digital reputation system is at the heart of the system's value), I think Byrne is dead-on, and his notion about the interplay between personal networks and reputation is equally dead-on.

The emergence of purposeful network-based solutions like Overstock.com's follows a prediction I made earlier this year, when I said that standalone social networking solutions feel like an empty office building with people wandering around in them, and they will fail unless they turn to doing something tangible and vertically focused, like MySpace is doing with the music business (note the recent announcement that R.E.M. would be releasing their new album there, before more conventional distribution). There's a lot of bumping into people but very little work being done.

We should anticipate that all successful online emporia of the not-too-distant future -- wheather travel sites, shoes stores, or music services -- will be instrumented with full-up social networking underpinnings. Out entire online experience will be "socialized" in this way, and the race is on to see who will provide the social networking network that will underlie this new world order.

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Parlano MindAlign Version 6.0 Announced

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Posted by Stowe Boyd

New version of Parlano's MindAlign product announced. MindAlign was originally developed on contract with UBS, and relies on the venerable IRC model. But with this release Parlano has adopted a new openness, with a Microsoft Live Communications Server integration, and a suite of APIs for integration with third-party IM management tools.

[from Parlano Introduces MindAlign Version 6.0 press release]

MindAlign version 6.0 includes:

-- Increased Infrastructure Integration: MindAlign version 6.0 extends the integration capabilities of previous releases by introducing support for presence and one-to-one instant messaging capabilities from third-party solutions including Microsoft Office Live Communications Server.

-- MindAlign Web Client: The MindAlign Web Client, a Java applet running either in a web browser, as a stand-alone application or as a portlet within a third-party portal, allows for the complete integration of real-time group discussion forums and private, one-to-one instant messaging sessions within other thin-client applications and/or portals, including Microsoft Office SharePoint Portal Server. The MindAlign Web Client provides the advanced intelligent message management, real-time notification and alerts capabilities of the existing Microsoft Windows 32-bit client for thin-client environments, enabling easy connectivity to key external customers and business partners.

-- Increased Administration Integration: Version 6.0 introduces complete end-user provisioning and administration through Microsoft Active Directory. This simplifies the process of configuring and administering the application. For users of Active Director, enterprise-wide login, authorization and authentication occur 'out of the box,' minimizing administration costs and significantly reducing implementation and system configuration times for large, global enterprises.

-- Enhanced Management & Control: Version 6.0 provides enhanced system management, administration and control by delivering secure, tiered administration rights and permissions enabling discussion forum management control at the most appropriate and efficient level in the organization. Distributed management of day-to-day system configuration requests minimizes help desk support resources and lowers total cost of ownership and increasing system flexibility.

-- Third Party Support for Chinese Walls: Utilizing new server-side APIs, MindAlign can be integrated with third-party systems responsible for enforcing communications controls across Chinese Walls. A key requirement for meeting compliance regulations within the Financial Services industry, MindAlign version 6.0 integrates with permission, enforcement and control applications rather than duplicating existing processes, procedures and applications.

I hope to get a demo in upcoming weeks, and take a long look at the new release.

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I Go For Ogo

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Posted by Stowe Boyd

AT&T Wireless announces a new IM/email capable gadget: the Ogo. Apparently, it is (no kidding) targetted at teen age boys who are phone averse because their voices are prone to cracking:

Tricia Duryee
[from Communications gadget forgoes voice]

Ogo2.jpg
Finally, a technological solution for adolescent boys whose voices are changing.
Starting today, they can silently send e-mail and text messages with a gadget aimed at younger audiences: the AT&T Wireless Ogo.

In developing the communications device, AT&T Wireless followed teens to understand their habits.

"The boys joked that they'd never call a girl because their voice might crack," said Stacia Pache, senior director of product marketing, who headed the project. "They are much more comfortable with instant messaging."
That helped lead to Ogo, which will be used for e-mail and instant messaging only -- a rare combination of features in a day when wireless companies typically bundle data services with voice.

Wild.

I might get one for my 13 year old son, Conrad, who doesn't seem to want a cell phone much, but is forever telling me about how he is chatting with girls via AOL. But there is hope that the device might grow with him -- AT&T Wireless is talking about add-ons -- like camera and phone -- for the Ogo in the next year.

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September 23, 2004

The Next Best Thing: A WebCam Interview with Marc Eisenstadt

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Posted by Stowe Boyd

I met Marc Eisenstadt a few months back, on the Vandals Tour of Europe that Greg and I did. He is the author of My Dog ("No, it's not about dogs."), and is the Chief Scientist of the Knowledge Media Institute of the Open University in the UK:

I'm KMi's Chief Scientist, interested in fostering quality learning experiences with or without technology. My current work interests include very large scale presence via messaging and gaming; intelligent agents as mediating tools for human interaction; internet mapping and visualization; ubiquitous bandwidth and the educational challenge summed up by the phrase "wired... now what?".

My first interaction with Marc was through a technology that KMI has developed, called Flashmeeting (www.flashmeeting.com). I was really impressed with the ease of use, ergonomics, and functionality built into the web meeting application. We used it to organize the Social Tools for the Enterprise Symposium (held in London in July), and it really worked well for the meetings we were having with 8-12 attendees. The integration of lightly moderated video conferencing with chat made these meetings amazingly productive. I even spent most of one meeting sniping in the chat tab!

marctalking2.jpg
Some of my suggestions regarding Flashmeeting as a tool for interviews were immediately implemented, and I finally cornered Marc for an interview today.

Note: This initial interview shows all the signs of a thumb-fingered, unprepared interviewer. Forgive me; I'll do better in the future. My mike recording level was a little too low and Marc's is a little too loud. But what I am really interested in is the Flashmeeting tool as an interview device; although Marc's quick intro to KMi and their various initiatives is worth the time investment to replay the dialog.

You will note that the tool support time stamping with each "head shift" -- when one of the attendees takes control of the meeting, the tool records the shift. Each has its own URL, as well, which can be accessed by ALT-clicking on the timestamps in the scrollable margin: for example the suggested starting point of the interesting part of the interview is http://flash.kmi.open.ac.uk:8080/flashmeeting/memo.php?room=rockbake&password=b80e7f-449&jumptime=00:04:45, which was generated in this way.

At the bottom of the app is a timeline view, which can be played like a music or video player, and the timeframe elements are themselves active.

In the interview Marc offers a unique insight into the fusion of proximity and other online social cues to create "The Next Best Thing" to face-to-face interaction, in projects like Hexagon and Buddyspace.

I'm glad to say that Marc has graciously agreed to guestblog at Get Real for the next few weeks, and I will be trying to queue up a number of other interviews using Flashmeeting, as well.

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September 20, 2004

More on "Online Status Indicator"

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Posted by Stowe Boyd



Last week, I blogged about an Online Status Indicator service, but I couldn't get the Jabber indicator to work. Wes Carr at 2Entwine did some research, and it turns out that the only one of the participating sites that support Jabber is the http://www.the-server.net:8000/ server.


Jabber Online Status Indicator Jabber

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September 16, 2004

Brief: The Case for Real-Time Response and Resolution

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Posted by Stowe Boyd

A new Corante Brief (available here in PDF):

Stowe Boyd
Consumer instant messaging has led to a communication revolution that has swept worldwide, and is now charging the face of business.

This change involves more than adopting casual and ad hoc IM communication in the business context. The integration of real-time communication into business applications, exploiting the medium for real-time response and resolution of time-critical business events, offers an even greater opportunity for increased business efficiency and competitiveness.

As my proof, I explore the elegant and innovative Opera Instant Messenger solution from Pegasus, which is tightly integrated into the Opera II accounting and business management product line.

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Big Talk on Small Talk and Social Tools

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Posted by Stowe Boyd

David's thread about small talk goes on:

Piers Young
[from Monkeymagic: Small Talk & Teabreaks]

David, Suw, and Stowe are extolling the virtues of chit chat at the moment. And I completely agree that it is a virtue we need to hold on to. But the tea-break is not just about small talk. In fact, small talk is not just about small talk. It is as much about the ceremony of small talk as it is the content.

Last February I pointed to some research indicating that the tea break addressed four seemingly key elements of groupwork: social glue, relaxing, structuring work and helping. Stowe puts quite a burden of expectation on social tools, though, when he says that

"social tools are the only hope we have of holding on to the annealing benefits of small talk-ish interactions."
I think he's right to worry - very much so - but do blogs, IM and the like cannot cover all four elements?

Hmm. Not sure at all. Let's say you and your boss go for a pint after work - who buys? What does that imply (if anything)? How does that affect your working relationship? Allowing the chit chat to happen is a great, valuable wonderful thing. But there are ways of making it happen - tea breaks, beers after work and the like - that gain much of their value not just from the chit and the chat, but from the ceremony.

Piers is right in many ways. You can't get the full-on experience of hanging out in a pub through social tool mediated interactions. And as result, many of the "ceremonial" aspects of those face-to-face experiences are lost or at least diminished in the social tools context.

But the reason that I have argued that "social tools are the only hope we have of holding on to the annealing benefits of small talk-ish interactions" is really driven from an Oldenburg perspective: people in the developed world (especially North America and Europe) are increasingly less likely to vist the "great good place" on a regular basis. They are less likely -- at all age groups, socioeconomic brackets, and levels of education -- to join bowling leagues, hang out at the VFW post, or drink a pint with the boys after work. Even young single people are less likely to go to bars: its not just old farts like me doing it less. In fact, the terrifying conclusion of Putnum's important Bowling Alone is that the trend lines of social belongingness trail off to zero in the next few decades, absent some revolution at a grassroots social level.

The Internet appears to be the only source of light at the end of this particular tunnel. Every hour that people spend on the Internet -- which is increasingly shifting from a mass media experience to a social media experience -- is an hour not spent watching television. And television is social death, the core poison sapping our collective well-being.

Coupled with an increasingly dispersed and mobile workforce, the divisive effects of television's anti-glue might lead to the end of social interaction and community involvement, altogether.

So: if it is not social tools, then, what will it be? Political parties and government programs have been ineffective, and calls from the pulpit have (largely) gone unheeded: as Putnum points out, the current surge in interest in "new" Protestantism in the US is really an exclusionary exercise, with increasingly homogeneous congregations. The traditional media fail at exposing and exploring issues like the collapse of social cohesion, because these sorts of stories don't meet the tone and tempo of the 6 O'Clock News. It's like the environment: it's degrading too slowly (although all too fast) to be the top news story on any given day, unless the Exxon Valdees runs aground. Unless there is a postal worker spraying bullets into former co-workers, or a disaaffected clutch of high schoolers brewing TNT in the chemistry lab, the media are generally disinclined to prate about the unraveling of the overall social fabric, and the central role that television seems to play in it.

Do it. Shoot your TV; go online, and find something worth talking about, something worth chatting about, something worth fighting about -- anything -- and invest yourself in it. It's the only hope.

None of the existing power systems -- political, economic, media, entertainment, or religious -- have done anything in the past five decades to stem the rise of social alienation. But, somehow, people are finding ways to do so, on a bottom-up, grassroots level.

And new ceremonies, new etiquette, and forms of relationships are evolving too. So we will have new sorts of small talk -- for the time being without the same level of face-to-face interaction -- but new ways of remaining socially connected and engaged. I track the comings and goings of dozens of "equiantences" [to use Gary Turner's term] through instant messaging presence feedback, every day. I ping them: "how's the flu? Getting better?" or "Did you see Collateral yet?" or "Is there hope for Kerry?". My far-flung net of significant others helps me to find meaning and purpose in a random and chancy world, and I hope I reciprocate to some degree.

In a world trying hard to tear itself apart, we need to work hard to thread ourselves together, and social tools make it -- if not easy -- at least possible.

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September 15, 2004

Online Status Indicator

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Posted by Stowe Boyd



I stumbled across an interesting group today, at www.onlinestatus.org, which provide a free service allows its users to indicate there presence on the major instant messaging services: namely, AIM, ICQ, IRC, Jabber, MSN and Yahoo.

I added the status indicators (as shown below) to the left margin here at Get Real.

Looks like a collection of volunteers host the presence servers on a variety of machines, and you get to pick which one you like, I guess, based on their uptime, selection of icons, and the specific networks they interact with. I saw that at least one didn't support Jabber, for example.

Service seems to work in general, although I have some snag on my Jabber presence. More to follow: I have a call in to the guys at Gush!

AIM Online Status IndicatorAIM: boydstowe

MSN Online Status IndicatorMSN: stoweboyd@aworkingmodel.com

Yahoo Online Status IndicatorYahoo: stoweboyd

Jabber Online Status IndicatorJabber: stoweboyd@2entwine.net



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David Brin: Holocene Chat

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Posted by Stowe Boyd

I have had an interesting interchange with the science fiction author David Brin over the past week or so. He has founded (along with some other folks) a company called Holocene, to develop and marketing an innovative instant messaging product called Holocene Chat.

Holocene Chat is a distinctively new (patent-pending) approach to real-time online communications. Initial versions will quickly replace the 30-year old "chat" standard of upward-scrolling lines with a graphical interface incorporating more than two dozen skills that people use in the real world, during spoken conversation. These capabilities come at extremely low bandwidth.

The need and market for improved interface grows evident as governments and corporations spend millions developing high-bandwidth meetingware, to let executives face each other, swap data and make rapid decisions. Holocene Chat v.2 will offer much the same variety of tools and services, only ingeniously at low-cost and low-bandwidth, accessible by anyone with a modem.

Beyond chat and meetingware, Holocene Chat promises expansion into several complementary product lines that include hosting services, virtual world-building, augmented reality overlays and games. A functioning demo shows that no technical obstacles stand in the way of rapid deployment, sales, and return on investment over a short time scale.

Principals of Holocene Chat are David Brin, a scientist-engineer known worldwide for novels and nonfiction about the future, and Mark Burgess, CEO of Sandiego.com, a leader in web-hosting services. Their innovation leaps generations to modernize realtime, onscreen communications.

There are a number of mockups in various presentations.

Seems like Brin & Co are working on proximity ideas (like Marc Eisenstadt and his crew on Hexagon) where audio and visual cues shift as you move around in a virtual collaborative space.

Neat ideas. I can't wait to get the full-up demo.

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Fear Marketing: IMlogic's IM Detector Pro

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Posted by Stowe Boyd

As another go at the fear-of-instant-messaging marketing approach being used by IMlogic, FaceTime, Akonix and others, check out the message in this piece:

Matt Hicks
[from IMlogic Launches Free IM, P2P Blocker]

IMlogic Inc. on Tuesday launched a free tool to let enterprises detect and block the use of instant messaging, peer-to-peer file sharing networks and voice-over-IP applications within their walls.

Called IM Detector Pro, the software provides a first step for organizations to get a handle on the extent of such traffic flowing on their networks and to decide how to best manage it, said Dave Fowler, IMlogic's vice president of marketing and strategic alliances.

With the use of IM and P2P increasing, corporations can face risks of sensitive information being disclosed, employees illegally sharing copyrighted files, or viruses and worms entering their networks, Fowler said. Meanwhile, they must meet corporate governance requirements to prevent security breaches.

While I am certainly not advocating sensitive information being disclosed, I am opposed to scare tactics around the application of instant messaging. The whole INDUCE Act hysteria should not be fanned by software companies trying to make a sale. It will prove too easy for the Luddittes on Capitol Hill to take this sort of verbiage and use it to stamp out the very technologies that IMlogic is trying to protect us from.

[pointer from Lee Kelsey]

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September 14, 2004

Social Interface Design

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Posted by Stowe Boyd

Very interesting read on the "social interface design":

Joel Spolsky
[from It's Not Just Usability]

A New Field

Social interface design is still a field in its infancy. I'm not aware of any books on the subject; there are only a few people working in the research side of the field, and there's no organized science of social interface design. In the early days of usability design, software companies recruited ergonomics experts and human factors experts to help design usable products. Ergonomics experts knew a lot about the right height for a desk, but they didn't know how to design GUIs for file systems, so a new field arose. Eventually the new discipline of user interface design came into its own, and figured out the concepts like consistency, affordability, feedback, etc., which became the cornerstone of the science of UI design.

Over the next decade, I expect that software companies will hire people trained as anthropologists and ethnographers to work on social interface design. Instead of building usability labs, they'll go out into the field and write ethnographies. And hopefully, we'll figure out the new principles of social interface design. It's going to be fascinating... as fun as user interface design was in the 1980s... so stay tuned.

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Big on Small Talk

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Posted by Stowe Boyd

David Weinberger makes the case for small talk:

David Weinberger
[from JOHO]

Small talk lets you and your interlocutor take little steps until you find ground you share.

Over at Headshift, Suw picks up on David's meme, and elaborates on the loss of opportunity in today's workplace to rub antennae together in constructive ways:

Suw Charman
[from Headshift]

The demise of the communal teabreak in offices has probably done more harm that good. The habit in many offices is that people work through their breaks, including lunch, and the idea of taking a short break mid-morning and mid-afternoon is very much frowned upon. People also have a tendency not to take breaks communally anymore except for the odd lunch or drinks after work. These trends decrease the opportunity for face-to-face small talk in the workplace.

Instead, people use email, instant messaging programme or external blogs or bulletin boards in order to get their fix of chitchat. The social requirement for small talk hasn't gone away, it's just moved online.

At the Social Tools for Enterprise Symposium, Euan Semple talked about his experiences implementing social software internally at the BBC. He found that a significant fraction of posts on the bulletin boards were not overtly to do with work, but either passing on experiences gained outside of work or the sort of small talk that glues communities together. But, as Euan says, "People get to trust each other through small talk, and I actively defend it against those who say it is not work related."

At Headshift we hold the same view. Implementing blogs and other social tools in a work environment allows us to provide individuals with their own voice and the opportunity to connect witwith colleagues and build relationships using, at least in part, constructive small talk. Creating a way for people to comfortably engage in small talk, and removing the stigma attached to it, will help them create and maintain the sorts of social ties that allow them to both feel more comfortable and function more effectively in the workplace.

In fact, social tools are the only hope we have of holding on to the annealing benefits of small talk-ish interactions. There is too much movement, timeshifting, and geographic dislocation to keep up with your office buddy, who was transferred to another building across town, or to another city, and the new folks that have moved into your building are likewise too time pressured for tea or beers after work. We have to wrest tiny snippets out of the flow of everyday work, note that Peter has come on line by sending a brief "wassup?" or pinging Greg with some tidbit of news. If we don't reach out through these social tools we will live increasingly isolated and less fulfilling lives.

And as David points out, finding shared ground, step by step, is why we should all be big on small talk.

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AOL to Launch In-Store.com

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Posted by Stowe Boyd

AOL is launching a new service to compete with Yahoo Shopping and Google's Froogle, next Monday.

In general, the site is a searchable, comparison shopping model: bascially a big catalog experience, which I think is dumb. The only redeeming characteristic is the inclusion of instant messaging:

Bob Tedeschi
[from AOL Expands Shopping Features]
In-Store.com will also automatically show repeat visitors a list of their most frequently visited stores, and users of AOL's instant messenger will be able to view products together and chat about them.
Ultimately, people want shopping online socialized: do it with friends, and through friends' recommendations. And friends-of-friends recommendations. The intersection of social networks and shopping just hasn't surfaced yet, but hold on.

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Auren Hoffman on GoogleNumbers

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Posted by Stowe Boyd

Auren Hoffman has been tracking the various search engine results based his own name, and has found a wide disparity in results:

Auren Hoffman
[from Summation]

Every week for the last nine months I have done a search for "Auren Hoffman" in eight major search engines (Google, Lycos, All the Web, Teoma, Gigablast, Wisenut, Yahoo, and A9). I recorded only the raw number of results as my objective was to understand the reach of each search engine rather than the accuracy. Since, as far as I know, I'm the only "Auren Hofman", the results are fairly finite and easy to define.

[...]

[Synopsis of findings]

1. Fluctuation in weekly results

2. Numbers that end in zero

3. There is a huge discrepency between the search engines

I guess I am not surprised about the findings. The various search engines look at different numbers of sites, and have different algorithms for 'forgetting' old links. The fluctuation is associated with activity (like posting something that gets a lot of hits) or forgetting (when old stuff gets purged).

I was intrigued so I checked "Stowe Boyd" at the various sites (like Auren, I am the only one with that moniker, so its fairly safe to assume that the great majority of hits really are about me):

Yahoo: 25,700
Google: 15,800
All The Web: 30,000
Teoma: 5,340
Gigablast: 2,452
WiseNut: 365
A9: 6,680

I looked at some of the back pages of Yahoo's search, and , yes, they were about me.

It fairly clear that if you want exhaustive searching, you have to go to the bigger players who spider through blogs, PDFs, and less accessible places to glean all the links.

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September 13, 2004

The Pew Instant Messaging Report and Continuous Partial Attention

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Posted by Stowe Boyd

The growing generational trend toward continuous partial attention was clearly underscored in the recent Pew report on How Americans Use Instant Messaging.

pewchart.jpg

As shown in this table (click to see full size), the younger you are the more likely you are to timeslice around IM. The study does not push into the question of whether an IM timeslicer is more likely to multiplex while involve in other, non-IM related activities, but I bet that they (we) do.

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How Americans Use Instant Messaging

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Posted by Stowe Boyd

Pew Charitable Trust report by Eulynn Shiu and Amanda Lenhart on How Americans Use Instant Messaging has been released. Some findings:

Although most internet users favor email over IM as a form of communication, nearly a quarter of IM users say they instant message more than they email [emphasis mine]:
  • 24% of those 54 million IM users report using IM more frequently than email and 6% of IM users say they use IM as much as they use email.
  • 70% report using email more than instant messaging.
  • 36% of IM users say they use IM every day and 63% say they use IM at least several times a week.
I am not surprised to learn that those more likely to use IM are younger and technology savvy:
Within the instant messaging Gen Y (18-27 years) age group, 46% report using IM more
frequently than email. In contrast, only 18% of Gen X-ers (28-39 years) instant message more often than emailing. In older generations the percentage is even smaller.
  • 21% of IM-ers in each of the Gen Y and Gen X age groups log onto IM several times a day, followed by 17% of Trailing Boomers (40-49), 15% of Leading Boomers (50-59), 10% of Matures (60-68), and a mere 9% of the After Work (69 and older) age group.
  • 35%, or the largest portion of those who IM for about an hour are Gen Y-ers. In contrast, the greatest percentage of instant messengers who IM for less than 15 minutes consist of Trailing Boomers (26%).
If you want to see the future, look to Gen X and Y. Email is on the way down: it's the future surface mail.

I found other demographics interesting, as well: that women IM more than men, and lower income people IM more than those with higher income. Personally, I interpret that with the natural conservativism of older, more well-educated, and more well-off people, who tend to stick with established communication media out of a sense of formality and perceived rightness. IM does tend toward the informal and spontaneous, and has dropped a lot of the ancient letter-writing style that still pervades email, with the antiquated "Dear Mr. Jones" and "Sincerely," and so on.

On the other hand, IM is a conversational medium, and a lot of the old etiquette folderol is just not there at all, and its hard to push it back in. It would be nearly impossible to IM someone saying, "Dear Mrs. McGillicuddy, How are you today?" No, the more typical "hi, what's up" exemplifies the split between IM and email.

I find that the extensive IM that I am doing these days is leading to a more IM-ish style of email, where I am not starting messages with the recipient's name (they know who they are, don't they, and its in the To: field already) and I am likewise dropping the 'best wishes - Stowe' at the end, for similar reasons. I am increasingly using email (when I use it) as very slow IM, rather than thinking of IM as very fast email.

[Pointer from Kevin Philbin]

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September 09, 2004

VeriChat: Buddy Pounce!

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Posted by Stowe Boyd

sphone_600_overview_main_uk.jpgA buddy of mine just got Treo 600, and I am suffering from tremendous gadget lust. I was sniffing around for an IM client for the thing, trying to convince myself that I *didn't* want one because it wouldn't let me stay connected, but, alas, it seems that there are a number of solutions available.

In particular, I stumbled uponVerichat, which is a multi-headed, always on client for the Treo and other Palms and smartphones. While riffling through the feature description, I saw this depiction of what they call "pouncing": tagging a buddies identity, so that when they come online you are notified even if the Treo is in standby mode. This is the product feature of the week.

pounce.jpg

And of course, now my lust is even worse.

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SpotMe

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Posted by Stowe Boyd

spotme1.gifGot some email amrketing today regarding a new "service" called SpotMe, but what caught my eye was a picture of some gizmo that looks like a PDA. Turns out that its a Spotme Conference Navigator, intended for use at events involving 100-thousands of participants.

The company behind all this is Shockfish of Lausanne Switzerland, and they develop the handheld "navigators" as well as the base stations that communicate to them, and PC-based software for messaging and data collection of various sorts.

I was struck by the fact that the system supports messaging from the event managers to the conferees, but not (apparently) a direct one-to-one instant messaging, except for a very structured coordination of meetings; at least that's the impression I got from the website.

They should incorporate an IRC or Jabber chatroom into the mix, along with 1:1 IM. And it should support the backchannel natively!

The device supports beaming of personal contact info from one device to ther other (including picture), and a handheld mechanism for viewing agenda, updates, and so on. Lacks other social networking stuff, no blogs, and I don't see how it would carry over after the event except for an email export of your "conference log" including contact info of the various folks you met.

Still, now that we at Corante are moving quickly into the conference business, this is the sort of technology I would like to see in use at our events, although it needs to be hooked into other technologies -- blogs, IM, etc. -- to link it events up with the rest of the world.

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September 08, 2004

Getting Dissed By Paper Napkin

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Posted by Stowe Boyd

My buddy Peter Quintas pointed out this awesome concept: The Paper Napkin email rejection service, which is built on an the same 'instantly generate an email address' approach that Mailinator and others use to help us avoid spam.

papernapkin.jpg

But Paper Napkin is about avoiding trolls. You give someone who is hassling you a concocted address -- like "stoweboyd@papernapkin.net" -- and they get an insulting response from Paper Napkin, telling them what a loser they are.

Do not miss the "reject weblog", which chronicles the most agonizing emails:

It was nice meeting you last night. You tell some real hum-dinger jokes! ha ha. I wanted to see if you wanted to get together some night this weekend. I have bowling league tonight, but Saturday night I’m open and ready for action … if ya know what I mean! Toodles.

[guy]

[or]

Hey you sexy man.

It was great meeting you at 80’s night last night. Boy was it raining men - but I have to say you were the hottest there.

Write me sweet buns… we can arrange to pull out the whips next time we meet.

love locks and lollys,
[guy]

Yikes!

[tags: ]

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September 02, 2004

Video Blog Comments

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Posted by Stowe Boyd

Just when I was kvetching about not understanding how to video blog effectively, I find this blog entry that supports video comments: solitude.dk | August 2004.

Interesting.

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September 01, 2004

Video Blogging Update: Userplane A/V Mail Redux

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Posted by Stowe Boyd

I (finally) got around to trying the Userplane A/V Mail tool again, and it appears that I just had some strange glitch in the process that caused weird buffering delays. None of the other samples I have created (like that below) or that I have seen from other users have that problem.

What I would really like to use the system for is video interviews, so Mike Jones is looking into that. I am much happier talking to someone else, rather than staring at the camera.

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August 31, 2004

GIM on the horizon?

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Posted by Carl Tyler

There are a few rumours going around that Google is about to enter the IM market with a Jabber based service. (I just checked someone already owns GIM and IMOOGLE, so not sure what they'd call it). It does raise interesting questions about what they might do if they did enter the space. It would be quite interesting to be having a chat with a colleague and in a side panel of the IM window have relevant Google Ads and search results appearing based upon the converstaion content much as they do in the GMail.

...continue reading.

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August 30, 2004

Groove and Windows XP Service Pack 2

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Posted by Stowe Boyd

Got an email message today (just after I had upgraded to XP Service Pack 2, by the way), stating that Groove users might have issues with the SP 2 affecting Groove behavior:

[from Groove Networks - Support - Documentation]

Microsoft has shipped Windows XP Service Pack 2 that provides users greater protection against hackers, viruses and worms. In attempting to address these issues, however, Microsoft changed Windows behavior in a way that impacts a number of communications software products, including Groove Virtual Office. The issue: XP Service Pack 2 intentionally degrades overall Windows network performance when it senses attempts to establish large numbers of simultaneous outbound network connections. Because of this new operating system behavior, some Groove users who upgraded to XP Service Pack 2 have experienced performance degradation while browsing the Web or using other network-based applications.

A workaround for this Windows SP2 issue is now available.

The law of unintended consequences, again. Trying to counter what looks like viral behavior leads to screwing up plain vanilla application logic. Will likely impact other peer-to-peer architected products.

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August 27, 2004

Gush 1.2 Preview Version Available

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Posted by Stowe Boyd

Dudley and Wes Carr at 2Entwine have released the 1.2 Preview Release of the Gush instant messaging client (see Gush Blog: Gush 1.2 Preview Release).

The single biggest change is the extension of the client's existing RSS feature set with the option to create new or reuse existing PubSub Concepts aggregated feeds.

pubsub3.jpg

Above, I created a new feed within Gush -- of course you have to have or create a PubSub account. I did find an interesting (painful) bug in the PubSub interface -- it stripped out the quotation marks! Apparently PubSub are working on a fix, but in the meantime I recommend defining all feeds at PubSub. Apparently, this glitch has been fixed already! Once connected, all your existing feeds are pulled into Gush automatically.

Below you see the "instant messaging" feed I defined (click to see fullsize image). Note the little side aggregation on the right hand of the defined feed, which are the headlines of all the defined feeds at my PubSub account.

pubsub1.jpg

The guys at 2Entwine have laid out a roadmap for additional features, some of which I really, really need, like multichat, file transfer, and nested groups.

Keep it up, boys.

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August 26, 2004

Are Wikis To Be Trusted?

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Posted by Gregory Narain

John Dowdell points to an interesting little discussion on the value of Wikis. It seems that there are members of the academic community, and net population at large, that consider sources such as Wikipedia, and Wiki in general, to be "shady" at best.

The original article takes note that there is no "formal editor" in place which leads to rampant errors and misinformation. The supporters of Wikipedia contest that the very nature of the Wiki means there are thousands upon thousands of editors all auto-correcting the content.

In the discussion that pursues, an interesting aspect of Wiki is raised, namely, "I could edit it, but it will be changed back to the wrong information because people don't like the truth". This is definitely a fascinating observation of the potential to steer the depiction of "facts and history" in a direction that best suits the authors. This harks back to something from one of my first philosophy classes -- "History must be considered from the point of view of the author."

Another good observation focused on the gradient of reliability that can be seen based on topic matter. One comment noted that programming and software architecture Wikis, far less subjective than say, politics, are generally spot on in terms of content. I imagine that this is also the case in enterprise uses of Wikis, though there is a great deal of politics at work in many of those environments so it's hard to tell from here.

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August 24, 2004

59 percent of Internet users now use Instant Messaging

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Posted by Stowe Boyd

A new study by AOL shows that IM use is way up, and that the generational shift toward greyer users has started.

John Dickerson
[from Internet Week: AOL Study Shows Business IM Use On The Rise]

While teens and young adults still dominate the population, nearly 48 percent of those surveyed who are older than 55 year of age use instant messaging, and 43 percent of the employed populations of IM users use the product at work. And while 62 percent of the at-work users do use IM to stay in touch with family and friends, the overwhelming use is for business productivity reasons.

As a result, nearly three quarters of the at-work instant messaging users felt that its use has a positive impact on their work lives. Over a third use IM to interact with customers, and 63 percent say they send IMs to get answers from colleagues and to make business decisions.

Generally, the pattern of at-work use of IM indicates that these services enhance productivity by enabling efficient communications among colleagues. The usage pattern of at-work IM users revealed in the AOL survey is this:

  1. Communicate quickly with colleagues (70%)
  2. Get answers and make business decisions (63%)
  3. Stay in touch with friends and family (62%)
  4. Interact with clients and customers (34%)
  5. Stay in touch with the office while on business travel (32% of mobile messagers)
  6. Exchange files (27%)
  7. Organize in-person meetings (21%)
  8. Send URLs colleagues (19%)
  9. Organize in-person meetings (21%)
  10. Organize conference calls (15%)
So, what don't they do with IM?

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August 23, 2004

Ten Reasons E-mail Will Die

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Posted by Gregory Narain

Stowe Boyd is dead set that e-mail will see its end sooner than later, vowing that he "hates it" for many reasons, beyond the SPAM issue. I've argued (see "Will RSS Replace E-mail?") that RSS is not entirely ready to provide what e-mail is providing us now.

Chris Pirillo provides an intriguing Top 10 reasons why e-mail will meet its maker. Here they are, abridged:

Chris Pirillo
[from Lockergnome, "Why RSS Will Kill E-mail Publishing" via Radiant Marketing]
  1. RSS is an unspammable medium.
  2. As of yet, you can’t spread a virus (or worm) through an RSS channel.
  3. The user is FINALLY in full control of his or her subscription (entirely).
  4. Instant organization.
  5. RSS was crafted with repurposing in mind.
  6. High-Impact, Cost-effective, Immediate, Measurable, and Targeted.
  7. Entries can be changed, removed, or expired.
  8. Users will continue to think twice about sharing their e-mail address with anybody, even after any sort of “legislation” is passed.
  9. News aggregators will continue to evolve, but are “good enough” to start using today.
  10. The idea of RSS, much like e-mail, is not going to disappear.

I think two one of the more interesting questions to ask ourselves are:

  1. How will we simplify the creation of RSS channels between individuals?
  2. How will we secure RSS channels?

There are many solutions that now provide e-mail to RSS gateways. Unfortunately, the abdication of this throne will require more than generating RSS from e-mail as that's really a different beast.

On the security front, we're right now forced to use SSL and HTTP-AUTH. Unfortunately, the support for these is somewhat limited while also obtrusive by design. I can imagine the world where I have to authenticate all 300 of my active channels and how annoying that would be for me.

[tags: ]

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August 21, 2004

Video Blogging: Userplane A/V Mail

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Posted by Stowe Boyd

Here's my first effort at video blogging, using Userplane's A/V Mail tool, now in beta.

You'll notice a significant delay after hitting the play button (after the buffering 100% zips by), because (I think) the entire video is downloaded before the play begins. This lag is really too long, but I guess streaming requires something more sophisticated than the Macromedia Flash applet.

To use this I would have to create a series of short videos, instead of one long video, because of the buffering issue. I am planning to video blog the presentation I gave in Nice a few weeks ago, as an extended entry. More to follow.

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August 13, 2004

Bad Dads Texting

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Posted by Stowe Boyd

I got a perverse kick out of this:

[from IT etiquette lessons for those misusing technology]

The move to clampdown on technology creep is to get fresh publicity in the UK, as British fathers could soon be urged to switch off mobiles when they play with their children at state sponsored parent classes.

The idea is being considered under a new government initiative under Margaret Hodge, the Minister for Children, which seeks to improve family life.

Research has shown that the trait among fathers of chatting into their mobile phones while playing with their children annoys their offspring more than almost any other habit.

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Dvorak Dismisses Disruptive Technology

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Posted by Stowe Boyd

Over at IdeaFlow, Leslie Martinich has stumbled over another hunk-of-junk idea promulgated by self-styled social critic and genius, John Dvorak. His newest craziness is to dis Clay Christensen (The Innovator's Dilemma) and the idea of disruptive technology in general:

Leslie Martinich
[from Disruptive? Radical? Discontinuous?]

John Dvorak in "The Myth of Disruptive Technology" calls the "concept of disruptive technology" "the biggest crock of the new millennium."

He claims that "There is no such thing as a disruptive technology."

I grant that much has been made of disruptive technology, but I disagree with Dvorak's claim.

I consider the work done in this field in the last 5 years to be useful in conveying information to folks who might not have spent much time studying history. Innovations (new technologies) change (or disrupt) the way people do things. And they change (or disrupt) the way businesses operate.

And leaders are better off if they understand the dynamics of technology and change.

Other terms used to describe the same phenomena include "discontinuous" or "radical" innovations. And we can find the same sorts of dynamics at work, whether we use one term or another. There is plenty of wonderful research on this topic, starting perhaps with Schumpeter, with the even scarier term, "creative destruction."

The term "disruptive" has some intimidating connotations. Perhaps it serves to catch the eye of the business leader who did not read economic history to notice what happened with moveable type, the telegraph, and 18th century navigation aids.

Leslie is far too nice to state the obvious which is that Dvorak is an idiot. It is pellucidly obvious that technologies -- like the invention of the internal combustion engine or the written word -- are disruptive. They overturn the established order -- political systems, markets, social systems -- in unpredictable ways.

This is the same guy who I had the go around with last year on his dismissal of instant messaging, where he stated

"The always-on notion has led to the creation of numerous IM networks. Some analysts have even predicted the future of business would depend on IM. But why do we need to know when somebody is online? Just to say hi? Direct computer-to-computer links like IM are channels for future problems."
This led to an interesting email exchange, culminating in his relenting, basically recanting his nonsense, but not until he attempted to suggest that since I used the term "value proposition" in our conversation I was a clueless toad:
"to tell you the truth these VC phrases such as "value proposition" -- which is a completely meaningless phrase -- do nothing to help your argument.

combining these two words is nothing less than silly

I'm guessing that what you mean to use is "worth" as in I don't understand the worth of IM. This may be true. Or possibly I do understand it and reject it anyway. But instead of saying it simply you use the condescending language of Silicon Valley 20-something bullshitters trying to sound important. So how can I take this seriously?

To which I replied:

""Value proposition" is a well-understood marketing and management term, and my using it does not make me a bullshitter, 20-something or otherwise.

"Value proposition - 1. The unique added value an organization offers customers through their operations." [Carla O'Dell & C.Jackson Grayson]. "Value proposition: A clear, simple statement — resulting from a set of very disciplined choices — describing what a customer can expect from us in the way of goods and services (including quality, timeliness and innovation) and the price that customer is willing to pay." - Weyerhauser. Although I was applying the concept to a technology, the concept is the same.

I wasn't -- and still am not -- trying to be condescending, although I maintain that you don't agree with the (dare I say it) value proposition for IM."

So this is a guy with a history of trying to make his deadline by asking himself "what obviously important idea or trend can I dis now?" and thereby making his trollish readers happy. But when confronted -- which Renee is too highly-principled to do -- his arguments dissolve into mush: empty semantic arguments about adjectives not agreeing with nouns, or the like. He is the Jerry Springer of technology pundits.

So when he argues that the concept of disruptive technologies is spurious, it's just another case of backward-looking, venal, rabid anti-trendism -- a classic enemy of the future:

John Dvorak

One problem in our society is the increasing popularity of false-premise concepts that are blindly used for decision making. The amount of money squandered during the dot-com era because of "paradigm shifts" and "new economies" is staggering. People actually believed that all retailing would be online and that all groceries would be delivered to the home as they were in the 1920s, despite changes that make delivery impractical. Who cares about reality? We have a disruptive technology at work!

The concept of disruptive technology is not the only daft idea floating around to be lapped up obediently by the business community. There are others. But the way these dingbat bromides go unchallenged makes you wonder whether anyone can think independently anymore.

So, based on a logical fallacy -- because someone advanced the idea that a flawed business model was a new paradigm, therefore the idea of "new paradigm" is itself bankrupt -- he is off suggesting (again) that the concept of a "paradigm shift" (as introduced by Thomas Kuhn in The Structure of Scientific Revolutions) is wrong-headed idiocy... I will leave that battle for another day, though.

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August 12, 2004

AOL Pushing Enterprise IM

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Posted by Gregory Narain

America Online is extending its Enterprise IM plans to include a couple of new partners, namely FaceTime Communications and Akonix.

The online giant said FaceTime Communications and Akonix will be able to incorporate AIM's instant messaging and online presence technology into its products. The companies also will sell AIM's application programming interface (API) to businesses that wish to develop their own IM and presence features.

[...]

Other uses could include information retrieval. For instance, if a salesman is out meeting with clients and needs competitive information, companies can create applications to retrieve data through internal IM networks to prepare for a sales pitch.

Source: News.com, "AOL opens messaging to enterprise developers"

I'm still waiting to hear how the Macromedia Central integration will work. It's been almost a year now and there has been pretty much dead silence on the matter. A shame considering the potential of that marriage.

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August 10, 2004

IM Interoperability

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Posted by Stowe Boyd

A recent eWeek piece that runs through some perspectives on Microsoft's recent deals with Yahoo and AOL:

Matt Hicks
[from IM Interoperability: It's the Business Model, Stupid]

Their decision to leave the enterprise market signaled a shift in focus for the large IM networks and helped set up a scenario for greater cooperation with enterprise software companies such as Microsoft, Boyd said.

"The business issue was formally formerly strategic, and that was because they wanted control of their brand and their market in enterprise space," Boyd said. "But now they've rethought it. … Now, they're thinking tactically."

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August 09, 2004

Five Across releases InterComm

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Posted by Stowe Boyd

Today, Five Across announced the release of InterComm (see CEO blog: Giving Birth), a new instant messaging and collaboration solution, and I really like the thinking behind InterComm, but the product just doesn't go far enough to displace other solutions I use or favor.

Where It Is Headed

But Intercomm is headed in the right direction in many ways.

proposemeeting.jpg

Here you see the client in the background, with a window opened to propose a meeting time (click to see fullsize image). I like the notion of instrumenting an instant messaging client with coordinatation features -- shared calendaring, for example. But I want it to be a real shared calendar experience, not just 'proposed meetings' -- all my calendar stuff should be in there to be shared. (And I have a peeve about the clunkiness of the interface here: you have to click on the cell to represent a time to meet - there is no way to simply type in "12:15pm" or a date. And apparently, there is no way to have a meeting at 7am, at all.)

In the client, you can see that there are groups, and associated with any group (such as "Us'n") are shared notes, files, and dates. The file sharing is along the lines of that found in other solutions, like Groove, Shinkuro, Clever Cactus. Ditto shared notes, which are broadcast and then accessible through the tab.

What I would really like to see is more of a push toward "microblogging" within the context of the IM client, like the visionaries at 2entwine are doing, or what WiredReach is pushing at. Instead of a static transition from instant messaging style real-time communication to posting files and notes for slow-time communication, I would like to see more support for tempo shifting. For example, Intercomm supports archiving of chat, but chat archives can't be used as context for a shared file, or turned into a note (unless you cut and paste manually).

Maybe Someday, But Not Today

Other interesting elements (like a polling capability) hint at future directions, but without a rich, full coordinative and collaborative feature set -- shared calendaring, tasks and project timelines, and the like, the things that other shared folder style products do fairly badly and that IM solutions don't generally attempt to do at all -- its hard to see why anyone would adopt this solution today. And that's before you consider voice and video capabilities -- totally absent here -- that people are now taking more or less for granted.

The folks at Five Across have a long way to go, although they seem to have made a good start, and they are certainly pointed in the right direction. It's not enough, yet, to get me to start inviting my colleagues to start working with the tool, but I will definitely keep looking at their progress over the next few months.

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Fahrenheit FBI

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Posted by Stowe Boyd

Really good synopsis of the stupidity surrounding the FBI's recent blundering around in VoIP land:

Declan McCullagh
[from Fahrenheit FBI]

You've been saying that terrorists may use VoIP services to "evade lawful electronic surveillance." But the only detailed court statistics available show that 77 percent of wiretap applications were for drug crimes, and terrorism-related offenses were so few they didn't even make the chart. Is terrorism the real reason behind your wiretap push?

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August 06, 2004

No Cell Cameras At Concerts

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Posted by Stowe Boyd

Along the lines of the Japanese magazine stores that prohibit cell camera users from browsing (for fear that the cell camera users will take pictures of the articles instead of buying the magazines (see story)), Lawrence Lessig writes about a recent concert where ticketholders were turned away if they had any camera, including cell cameras.

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The Language Moves On

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Posted by Stowe Boyd

I see that technology terms are edging into the Oxford English Dictionary at a fast clip:

[from Yahoo! News - New dictionary makes room for baffling 'va-va-voom']

"Speed dating" ("an organised social activity in which people have a series of short conversations with potential partners in order to determine whether there is mutual interest") also makes the Oxford dictionary pages.

So too does "flash mob" ("a public gathering of complete strangers, organised via the Internet or mobile phone, who perform a pointless act and then disperse again)".

[pointer from Cheesebikini]

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August 05, 2004

Mailinator

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Posted by Stowe Boyd

I love this service.

Mailinator

boogerflick.gif
Get enough SPAM lately? Have you ever gone to a website that asks for your email address for no reason (other than they are going to sell it to the highest bidder so you get spam forever)?

Welcome to Mailinator(tm) - Its no signup, instant anti-spam service. Here is how it works: You are on the web, at a party, or talking to your favorite insurance salesman. Whereever you are, someone (or some webpage) asks for your email. You know if you give it, you're gambling with your privacy. On the other hand, you do want at least one message from that person. The answer is to give them a mailinator address. You don't need to sign-up. You just make it up on the spot. Pick jonesy@mailinator.com or bipster@mailinator.com - pick anything you want (up to 15 characters before the @ sign).

Later, come to this site and check that account. Its that easy. Mailinator accounts are created when mail arrives for them. No signup, no personal information, and when you're done - you can walk away - an instant solution to one way spammers get your address. Its an anti-spam solution for everyone. The messages are automatically deleted for you after a few hours.

Let'em spam.

So for now on, everywhere I have to confirm my identity -- like when I am fiddling around with social networking tools, or signing up to get access to an online newsletter -- I will spawn a new Mailinator account.

This will lead to a serious reduction in email to my inbox, I hope.

There are interesting ramifications: I am avoiding the possibility of a single unifying identity (the "stoweboyd@persistent_until_death_domain.com") that people can use to find me right up to the funeral. So be it. I'm not sure how well I like the single identity concept anyway.

[pointer from Wired]

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Google: Evil Purveyor of Digital Identity

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Posted by Gregory Narain

Google is truly a force that the majority of web users encounter in one form or another on a daily basis. It's dominance in the marketplace and constant push to innovate its technologies has been a comfort in many ways for many years.

Lately, however, I can't help but escape this hollowing feeling that the giant has become too enamored with itself and engulfed us in the process. Over the last couple of years, and especially in the last few months, Google has added a number of tools to its arsenal, purportedly because we, the users, needed/asked for them. What tools am I talking about? Consider:

  • Name Search - This is really not a tool so much as a consequence of their database. Enter your name, or the name of anyone that you want to investigate, and a quick and dirty list of online breadcrumbs is at your fingertips.

  • Phonebook Search - This service allows anyone to enter in a combination of name, phone number, or address and get back the Street Address and Phone Number associated (#)

  • Credit Card Number / Social Security Search - The newest member of the gang is actually a hack, but a serious one. By searching for credit card numbers or social security numbers, Google will show you the sites stupid enough to list that information. (#)

So what's the big deal, you might be asking. These things have been around for some time. I think the evil side of things is two-fold. On one front we have a collapse of our anonymity/privacy. As I mentioned before (see "The Many Faces of Our Digital Identity"), I've observed several different forms of Digital Identity. One method for examining those different identities is to consider the role of anonymity in them. For example, our Public Identities are the least secure in our minds as it is the information we announce to the world. On the other hand, our Protected Identities are guarded secrets that we selectively reveal. I made mention of Residual Identity as well. This was the Google-effect at work. The problem with the hooks Google provides is that it blurs the lines between our identities and personal spaces.

The other evil front has yet to surface, but lets play conspiracy theorist just once. The launch of services like Orkut which serve to map and model our relationships and interests coupled with localized searching and localized advertising (a la GMail) provides some interesting opportunities for bad things to happen. Realistically, I don't think Google would intentionally do this, but it doesn't mean that "bad things" can't happen. Already, the tools are in place for someone to re-assemble a great deal of information on anyone or any group of people.

Unfortunately for all of us, there's not much that can be done just yet. When GMail was announced we say all kinds of legal action spur out of it from privacy advocates and lawmakers. For now, we can only rely on Google's good senses and wait for the IPO to be over so this hiding-behind-the-quiet-period non-sense ends.

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More Bad Email News: Phishing on the Rise

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Posted by Stowe Boyd

The Anti-Phishing Working Group posts some startling numbers:

phishing chart_tmbn.jpg

David Legard
[from InfoWorld: Study: Phishing attacks up by 50 percent per month

The number of new phishing attacks reported has risen by an average of 50 percent per month in the first six months of this year, according to the Anti-Phishing Working Group (APWG), which monitors such attacks.

Phishing attacks use spoofed e-mails and fraudulent Web sites to fool respondents into entering personal financial data such as credit card numbers, account usernames and passwords, which can then be used for financial theft or identity theft.

Phishers launched 1,422 new attacks in June, up 19 percent on the 1,197 recorded in May and more than 12 times as high as the 116 attacks reported in December 2003, APWG reported on its Web site this week.

[The APWG can be found at http://www.antiphishing.org/]

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July 30, 2004

Gush Roadmap

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Posted by Stowe Boyd

Dudley and Wes at 2Entwine have posted a roadmap for future Gush enhancements. I am salivating.

Gush Blog: Roadmap

Lots of people have been asking what we have slated for the next release, or when will their favorite IM/Newsreader feature will be included. Typically, our answers range from "you mean we need another release?" to "that feature will be included over my dead body."

We've put together a list of things we think are necessary to take Gush to the next level. Our goal is to get 1.2 out in about 6 to 8 weeks.

Here are the "big ticket" items we have planned for 1.2:

[excerpted just the headings]

  • File Transfer
  • Multi-user chat
  • Nested Buddy List Groups
  • Internationalization
  • Conversation Gems
  • Presence messages
  • Revamp Login screen
  • News feed synchronization: Synchronize news feeds between multi-machines
  • Embed Mozilla instead of Safari on OS X
  • Post 1.2 features:

    * Searching / Indexing conversations and news entries.
    * End-to-End Encryption
    * File Sharing
    * Announcement improvements
    * 3rd party APIs
    * Video chat

Quite an agenda. Nested buddy lists is my contribution to the mess, by the way.

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End of E-mail

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Posted by Stowe Boyd

I'm not the only one suggesting that email blows. Mark Hall joins the chorus shouting that "email is a slum" (Doc Searls).

Mark Hall
[from The End of E-mail - Computerworld]

So-called realists out there will dismiss these lamentations by saying that despite all of its problems, PC e-mail is too popular to be abandoned. Perhaps. But those old enough to remember Usenet know that even a good, useful communications tool can be abandoned once it becomes overrun by hucksters, pornographers and other pond scum floating around the Internet. Usenet is still out there, but its popularity is near zero.

OK then, the realists will say, what's going to replace e-mail? After all, technology needs to be replaced with another technology. Agreed.

In the case of the Selectric, it took a combination of keyboards, monitors, printers, storage media and, of course, the PC motherboard to supplant those elegant machines. And that's what I predict will happen with PC-based e-mail.

I believe a mix of new tools will emerge around handheld devices like the Palm, the BlackBerry and your smart cell phone. These products are becoming more powerful, making it possible to do more than just send and receive messages. They're adding crisper displays and better input capabilities, whether with bigger onboard keyboards or external ones.

Also, with these devices, there's no underlying monopoly like Windows that sociopathic programmers can write viruses for. Spam isn't a big problem for today's handheld users. And by the time PC e-mail is jettisoned in the next few years, vendor-embraced antispam standards and legal action against spammers will make it a nonissue.

Instant messaging is another technology that could help move PC e-mail into the dustbin of history. It's hard to spoof an IM user because incoming messages by definition come from someone on your whitelist. And tracking and management tools exist to protect your company and employees from intellectual property theft, harassment and dangerous attachments.

Sure, there's no perfect replacement for PC e-mail. But there wasn't one for IBM's Selectric, either. It had the greatest keyboard ever, one the PC industry hasn't come close to replicating in a quarter century. But somehow, we've managed to get by, just as we will when PC e-mail disappears.

Like I asked at the recent Supernova conference, when was the last time you sent a telegram, or used a mud tablet? All sorts of once-dominant communication media have fallen by the wayside, just as soon as something better has come along. I agree with Mark, that it is likely to be something based on instant messaging, where the whitelist is the norm, and presence underlies everything.

Of course, many do not agree.

Matt Blumberg
[from OnlyOnce: The Rumors of Email's Demise Have Been Greatly Exaggerated] The writer talks about how email will die soon because there are too many issues with viruses, spam, IT management costs, and employment practices. The writer says email is close to having a bigger downside than upside, and that email will go the way of the typewriter or the floppy disk drive.

I say that this is a writer who has a bad IT department or a bad email service, a stunning lack of faith in technology's ability to overcome adversity, and perhaps a misunderstanding of basic economic productivity.

Email is alive and well... [and later, he asserts] The email industry will not allow itself go the way of the typewriter (by the way, you will note, there was never really a "typewriter industry" the way that email has turned into its own sector). There are simply too many companies, with too much at stake, with too much capital to invest and too much reward to be gained, to permit obsolesence.

1901_Underwood_Ad_OM.jpgI left out some of Matt's more compelling arguments -- like email's central role in today's business context, and spam filters are getting better everyday -- but I just had to poke at this one, that the email industry can somehow stop block obsolescence by wishing it so. And yes, there was a "typewriter industry" that was dominated by companies like IBM and Royal, and now most of those companies have gone away or turned their attention to other things.

Remington sold 100,000 typewriters before 1900, at a average price of around $100, which was incredibly expensive. "During the 1920s and 1930s, the big four front strike typewriter companies--Underwood, Royal, Remington and Smith-Corona--accounted for 80% of the dollar value of typewriters sold in the US" (see Early Office Museum) and those companies, along with IBM and others, made the transition to electricity in the 60's, but not the transition to computers. However, most would have thought that typewriters would be with us forever. They were on nearly every secretary's desk in the early '80s, for example.

Most importantly, despite being mission critical, ubiquitous, and familiar to all, they are gone and the companies involved could do nothing to stop the end of their reign. Nothing.

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July 27, 2004

Cognima Snap: Smarter Camera Phones

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Posted by Gregory Narain

Amy Jo Kim mentions a new technology that is designed to ease the "pain" of dealing with those, now tiny, pictures the new breed of camera phones are snapping around the world.

For camera phone owners, one of the greatest hassles of the process is actually getting the picture off of the phone once a picture has been taken. There are a few reasons that moving pictures is important (at least for now):

  • Contagion - For the most part, people are snapping pictures "in the now" and want to spread that moment to as wide an audience as possible (usually the members of the clan that aren't physically participating).

  • Storage - Currently, the small devices are not equipped with enough memory. This makes it impossible to store a large amount of photos on the device at any one time. Couple this with the photos already attached to contacts in the address book and the available space is even smaller.

To further aggravate matters, there are a couple of strong forces that are working to prevent users from actually getting their photos off:

  • Interface Design - As with most electronic devices, there are a number of features that are present, but often not used. With camera phones, usually a button is dedicated to the camera. However, there are still issues in terms of how to manipulate that image, how to annotate it, etc. that prevent many users from having the picture the way they want it.

  • Infrastructure Design - Making phone calls is a relatively painless process on your average camera phone. Sending pictures is a different story. In many respects, it requires a bit of knowledge outside of the device to tell how to send a picture (e-mail vs. MMS, for example) . In addition, there's a potential looming question if the image ever made it to its destination.

    In Europe, where SMS is far more entrenched, these may be "easier" tasks. We're only barely getting used to it here in the States now.

Enter Cognima. They've developed a new technology that will allow for the automatic publishing of photo content to a central server. The process happens behind the scenes and is, in essence, painless. According to a study they conducted, it works:

Cognima's study showed that normal camera phone users end up not being particularly active MMS users. Only 18% of the regular MMS users they followed kept on taking and sending pictures on a regular basis two weeks after the trial began. However, 70% of customers using Cognima were still happily snapping photos.

Source: TheFeature, "Taking The Upload Out Of The Camera Phone Process"

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IMfree Wireless Instant Messenger

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Posted by Stowe Boyd

Saw that Moto had won an innovation award for a new product, the IMfree wireless device.

[from Motorola product page: IMfree Wireless Instant Messenger]

Free up the family computer without putting a stop to the fun of instant messaging. The portable, convenient IMfree device goes where your kids want to go -- from their bedroom to the backyard -- without wires or additional monthly fees.

Best Innovations 2004 at CESIMfree lets instant messengers roam almost anywhere around the house -- up to 150 feet from an Internet-connected PC and base station -- so your teens can chat with up to six buddies at a time from the comfort of...wherever. Best of all, with the home computer in less demand, other family members can get their work done at the same time.

Although I am the sort of mental case that has PCs for both my kids, I want one of these for the living room... for me.

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July 24, 2004

More Hatemail for Email

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Posted by Stowe Boyd

[from Fierce Enterprise]

Firms will ditch email if security doesn't improve

If viruses, spam, and other threats continue to plague email, 6 out of 10 companies say they will give up on the technology. According to a recent survey, only 29 percent of executives are optimistic about the future of email. The UN's International Telecommunication Union also expressed concern over email security. The group last week released a report warning that "millions" of users could abandon email and the Internet due to disgust over malicious messages.
(source: National Security Organization; pointer from Susan Matick (IronPort Systems))

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Duncan Work: Call for a Social Networking Bill of Rights

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Posted by Stowe Boyd

Duncan Work, an old pal of mine, has started a jeremiad for a set of privacy and security principles for social networking. He poses some interesting questions.

Duncan Work
[from PlaNetwork Journal -Call for A Social Networking Bill of Rights

The primary question posed by this paper is: What are those correct designs and policies? Many online systems don't get privacy policies right because of self-interest, or simply because privacy is not a high priority. For online retailers, protecting credit card information quickly became a high priority. But social networking systems are still fairly new, so while earning the trust of their users is being increasingly recognized as important, clear privacy standards are yet to emerge. What basic principles can social networking systems follow to best protect the rights of both users and non-users?

By the way, what exactly are the rights of users? The right to privacy is probably the most basic, but how should that be expressed, and what other related rights are also important?

And what about non-users? Should non-users have rights too? Most online privacy policies seem to speak exclusively about rights of users, without mentioning non-users. But in social networking systems, the rights of non-users can quickly become important, as well.

Duncan's answer is a "Bill of Rights" which is really a code of ethics that he suggests the services should abide by -- and by inference, those that do not should be avoided. Ok as far as that goes, although I am personally less concerned about privacy and security in the systems at the moment, and more focused on functionality and purpose. There needs to be more going on than the limited contact list-oriented networking the services are offering today.

Clay suggests that Duncan's screed is a bit self-serving for the purposes of LinkedIn, where he serves as chief scientist.

And oh, by the way, Duncan - it would be better if LinkedIn launched a blog to have this conversation in, instead of posting a "paper" at PlanetNetwork Journal, where people can't even make comments for crying out loud.

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July 20, 2004

Clay on Amplify

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Posted by Stowe Boyd

I read Clay's recent piece on Social Link Management at Many2Many, and in particular wanted to amplify his comments on Amplify:

Clay Shirky
[from Many-to-Many: Social link management]

And my anti-recomendation is Amplify. Using it, I had a horrible flashback to the bad old days of Backflip, where the idea was the the user would store their links on Backflip, who would then make it almost impossible for the user to get at those links in aggregate, to store a copy locally, or to get to their links should Backflip be down.

Amplify is that same terrible idea — your links are stored as “Amps,” and everything you click is an uninformative Amp redirect, so even if you get to a page with a link on it, you can’t copy the URL without also visiting the link, and then, when you do visit an “Amp” (always mistrust people who try to re-brand key parts of the Web) it’s in a frame, so that you can’t easily share it without also sending the recipient through Amplify.

And, as the glistening maraschino cherry on the towering sundae of badness, the categories are pre-fab rather than user created, and there are even 14 of them, the Yahoo-official number of top level categories.

I suppose the flipside of the “everything old is new again” pattern is that the old bad ideas get a re-play as well as the old but good ones. I can’t imagine why anyone would hand their links over to Amplify — the info-to-eye-candy ratio on the pages is at PowerPoint levels, and the “we’ll capture the users eyeballs and hold them hostage” link model, already broken in the mid-90s, has now been superseded by things like del.icio.us and Bookmarkmanager. Grrrr.


On top of the inverted model of "sharing" links in Amplify (which is really more like stealing your links), I had a mass of problems in fooling with the tool. Because of my recent trip to Europe I had put off going back to it, but Clay's right. I'd rather investigate sharing that is sharing, and put Amplify to one side.

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July 09, 2004

Cell Phone Marketing Exploding

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Posted by Stowe Boyd

People want more messages on their cellphones, and will gladly opt in to receive marketing messages -- even if thay have to pay for the privilege:

BusinessWeek
[from A Marketer's Dream: Your Cell Phone]

According to a survey by Enpocket, a London-based mobile-marketing company, customers aged 16 to 25 actually want their phone to beep with a message an average of 6 to 10 times a day. "Our biggest complaint from teens is that they don't get enough messages," says Jonathan Linner, CEO of Enpocket. "Every time your phone beeps, it shows you're popular."

It's not just kids who want more missives on their phones. Consider one Enpocket campaign for a beauty-care company in Britain that Enpocket declined to name. The company sent to an undisclosed number of women a message promising to give them customized hair-care advice if they responded to 10 text messages over the following 10 days.

Each day, a message would arrive with a question. Is your hair dry? Is it fine? Is it thin or full? Fully 90% of the women responded to all 10 questions. In return, they got shampoo advice. And the beauty-care company had valuable data to build personalized profiles for further campaigns.

The US use of texting is dwarfed by the Europe market ($1B versus $16B), but teens are pushing at it.

This is another huge generational market, and so the push will come at that level -- with promotions linked to teen's interests: music, games, entertainment, and so on. But don't be fooled. This is not tinker toys.

[pointer from Britton Manasco Customer Intelligence: Membership has its Privileges]

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July 08, 2004

Interview: Michael Osterman

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Posted by Stowe Boyd

I had the chance (at long last) to interview Michael Osterman, of Osterman Research, on the recent market moves by consumer IM giants Yahoo and AOL.

I was happily surprised to hear Mike thought that convergence in the consumer and enterprise spaces is likely within 2-3 years.

It's astonishing to me that the Federal government can continue to allow the Internet giants to *not* support any notion of interoperability. But I guess we shouldn't worry. It's only a few more years before something happens. Sigh.

But Mike's insights on the naturalness of Yahoo and AOL moves *away* from the enterprise market are very interesting, indeed.

[By the way, this is the second of my "IM Interviews" using the Flash SWF technology developed by the guys at 2entwine for the Gush IM solution]

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Brits Are Toothy and Going To The Dogs

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Posted by Stowe Boyd

In preparation for my trip to Europe (including London), I stumbled onto this Wired story about "toothing" (which also introduced me to the British craze of "dogging": "an underground swinging scene where couples and sometimes third or fourth parties engage in public sex for an exhibitionist thrill.")

Daniel Terdiman
[from Wired News: Brits Going at It Tooth and Nail]

And now comes "toothing," where strangers on trains and buses and at bars and concerts hook up for clandestine sex by text messaging each other with their Bluetooth-enabled cell phones or PDAs.

"I've always loved the idea of random sexual encounters, but have never felt brave enough to go to (sex) parties," says Steve, a toother from Hitchin, England. "The beauty of toothing is that there's no pressure. I was reluctant to send messages at first, but the standard greeting, which I found out from (an online toothing forum) is so innocuous there is no chance of offending anyone by sending a random message."

According to the Beginner's Guide to Toothing, the online FAQ written by a man who calls himself Toothy Toothing, toothing is "a form of anonymous sex with strangers -- usually on some form of transport or enclosed area such as a conference or training seminar.... Users 'discover' other computers or phones in the vicinity and then send a speculative message. The usual greeting is: 'Toothing?'"

Maybe I'll rent a bluetooth phone while I'm there...

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Reason Highlights Geospatial Privacy

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Posted by Stowe Boyd

05REASON.jpgHow I missed this gimmick, I don't know. Last month, to highlight the issues of personal privacy and the juxtapositioning of micromarketing and intrusiveness, Reason magazine mailed out every copy of the June issue with a photo of the recipient's house circled on the cover. For 40,000 readers.

David Carr
[from Putting 40,000 Readers, One By One, On The Cover]

In some respects, Reason's cover stunt is less Big Brother than one more demonstration that micromarketing is here to stay. "My son gets sports catalogs where his name is imprinted on the jerseys that are on the cover," Mr. Rotenberg said. "He thinks that's very cool."

In his editor's note describing the magazine's database package, Mr. Gillispie left open three spots - commuting time, educational attainment and percentage of children living with grandparents - so he could adapt his message to individual readers. Mr. Gillespie said that the parlor trick could have profound implications as database and printing capabilities grow.

"What if you received a magazine that only had stories and ads that you were interested in and pertained to you?" he asked. "That would be a magazine that everyone would want to read."

This is likely to creep people out, rather than getting all excited about how neat the technology is, just like the response when you show someone their house mapped at Google just from their phone number (see When You Put Things Together, They Are Changed).

[pointer from Keith Hampton]

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Being Wired Encourages Human Contact: The Third Space

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Posted by Stowe Boyd

More support for the theory that being virtually connected leads to being really connected. Keith Hampton, assistant professor of technology, urban and community sociology at MIT, is interviewed on his reasearch regarding wired middle class communities:

Laurie Smith-Frailey
[from Being Wired Encourages Human Contact ]

Seven years ago, Hampton set out to discover how online communication vehicles like e-mail are likely to impact our social contacts with family, close friends, and casual acquaintances. Are we going to meet less frequently in person? Are we going to become cut off from our communities? He also wanted to learn the extent to which global communication technologies can affect us at the local level — particularly within our own neighborhoods.

The big findings, he says, are that contact leads to contact. "If we have contact online, we'll have more contact offline, and the opposite tends to be true as well," Hampton says. "People generally don't use just one medium or the other, and e-mail certainly doesn't lead to a decrease in the size of our social circles. In fact, communicating on the Internet can increase our interactions by affording new types of relationships, for example, by helping us get to know our neighbors when we otherwise might never have."

At first neightbors in the studies (Boston and Toronto) emailed for recommendations ("anyone know a good plumber") and then got into talking politics. Turns out talking about politics *is* politics, so that led to political action.

Some of the quantitative information will directly inform my presentation next week on The Third Space. Oldenburg's notion of the third place is the great little place around the corner you go to, to have a coffee or a beer with the rgulars, and shoot the shit. Its not work, and it's not home: it's a third place. Third places are on the decline, as people watch more and more TV. However, there is hope: the Web creates a Third Space, where people can meet, and create those weak ties that make life a richer and more diverse place, where we can let off steam, argue about the local politics or sports, and make sense of the world.

In a twist, it also turns out that more in-person and telephone contact is taking place in neighborhoods than before the project began (and more than in a control neighborhood). The difference has been e-mail.

"We're finding some interesting things," he says. "For example, 39 percent of participants in the suburban field site reported sending a personal e-mail to a neighbor they didn't know before, simply as a result of having the e-mail address available to them; 41 percent met someone in person whom they did not know before e-mailing them; and 20 percent said they talked on the telephone with a neighbor they'd not spoken with before.

"Internet use glocalized social relationships," he continues. "That is, it affords local activities using a global communication technology. Email is just an everyday part of everyday life. In our experimental settings, it is an opportunity for social interaction where none existed before."

So the social tool allows us to socialize at a low cost, with low social friction. This leads to increased use of more personal and intrusive media -- phone and face-to-face, and ultimately, a richer local social experience.

[pointer from Marc Eisenstadt]

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42% of Small Businesses Consider Dropping Email

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Posted by Stowe Boyd

Despite all the headshaking by the cognoscenti at the recent Supernova about my "Just Say 'No' To Email" stance (see earlier piece), today's USA Today has a story about the extreme lengths that businesses are considering as a result of spam. And a lot of businesses are willing to consider giving up email altogether, according to a Symantec survey conducted last December:

[from Symantec Survey Finds Small Businesses Fed Up with Spam, Willing to Take Action]

The survey found that small businesses are seeing a noticeable increase in spam in their inboxes. More than half (64 percent) of respondents reported an increase in spam over the past six months, with 33 percent noting dramatic increases. Nearly 40 percent of respondents said that spam made up more than half of the email coming into their businesses.

Small businesses are also willing to take steps to reduce their exposure to spam should the problem continue, according to the survey. For example, 42 percent of small businesses said they would consider abandoning email for business correspondence if the spam situation worsened. [Emphasis mine] Fifty-five percent reportedly would consider changing their company email addresses to stop spam. Moreover, 56 percent would consider locking down their email server to allow only approved messages, which would also force all users who wanted to correspond with the company via email to go through an approval process first. Thirty-two percent of respondents already invest the time and resources to help curb spam by submitting spam email addresses to blacklist companies.

If we lock down the openness of email -- which is one of its purported benefits -- and switch over to a registration model, we are in essence creating a gated community model -- which is what IM already offers.

I say that we should just be like the teenagers, and switch to IM.

[tags: ]

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July 07, 2004

The Many Faces of Our Digital Identity

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Posted by Gregory Narain

Since the beginning of this blog, I've often tackled the issue of Digital Identity. In short, I've most often griped about the methods in which various systems and services have not only requested it, but also what they ask for.

In the past, I've tried to apply some of my experience developing databases to provide insight into why these services are almost forced to marginilize our identity, not to mention our humanity, to accomplish their goals. Without boiling us down to empircal data that can ne normalized, categorized, and indexed, searching and archiving are daunting tasks, to say the least.

Yesterday, two interesting nuggets appeared to me that got me thinking about something that I overlooked. First there was an article, then there was an e-mail from David Teten of Online Business Networks with a simple question: "Why don't you have an About Me page? What prompted that decision?"

There's a short answer to that question, which I'll send along to David shortly, however that's not the answer I am giving here. Instead, I was prompted to consider the changes in our behavior that occur as a result of having these new digital identies. Specifically, I realized that I could see many different identies in action already (Public, Protected, Projected, Disposable, and Residual).

...continue reading.

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Seen In Passing

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Posted by Stowe Boyd

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July 01, 2004

Pocketster, Meet Rendezvous (the Apple One)

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Posted by Gregory Narain

When Pocketster, formerly Pocket Rendezvous, was announced, there was a great deal of buzz (which I aided in creating) about the potential for such applications in the real world and its potential to create new forms of networks. Things certainly looked promising.

Today, the prospect of these ad-hoc networks seems even more viable, but I'm not sure everyone will be happy about it. Apple has now updated their Rendezvous codebase to provide the functionality on both the Windows and Linux platforms.

[from News.com]

Apple Computer has published updated source code to its Rendezvous network-configuration technology for use in Windows, Linux, Unix and Java applications.

The move is designed to entice developers to use the code to incorporate the "zero configuration" technology into their own applications. The software allows network devices to automatically connect to other components of a network and to communicate what features they have to offer. The technology competes with the Universal Plug and Play (UPnP) technology that Microsoft has developed.

This new release addresses one of my major complaints about Rendezvous, its availability on Macs only was very limiting. Now that the PC world can participate, there's a huge new virtual marketplace that can tap into this resource. One question to consider is exactly what type of network will form from desktop-based networks? Will neighborhoods start to literally become "Network Neighborhoods"?.

Personally, the untethered networks are the most interesting. These can be anything from laptop users at Starucks or in the back channel at a conference to the PDA-toting crowd wandering the streets and airports. In this regard, Simedia has a nice advantage, though it could be short-lived. Since Simedia is the one of the few, if not the only, PocketPC-specific incarnations, it creates many unique possibilities. Unfortunately for Simedia, the availability of this code could lead to some competition. I wouldn't expect to see Apple come out with a PocketPC version of the code, but stranger things have happened. For now, I think Simedia is on the high ground, but the water's rising.

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$t0pp^ng $p@m!!

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Posted by Stowe Boyd

I came across a thoughtful and well-reasoned argument about email spam, and our inability to counter it with legal and technical responses. But, in the final analysis, it was like reading about the workings of a disease organism that we haven't got a cure for. The only solution? Don't catch the disease in the first place.

Paul Jamieson
[from Legal Affairs - $t0pp^ng $p@m!!] Legitimate businesses that use e-mail as a marketing tool support spam reform because their communications are often lost in the avalanche. Consumers and businesses that rely on e-mail for transactions and communication overwhelmingly dislike spam for the same reason and make their displeasure known to elected officials. Internet service providers, or ISPs, such as Yahoo and Earthlink, oppose it because junk e-mail taxes their networks.

Nevertheless, five months after the effective date of a sweeping federal law imposing stiff civil and criminal penalties on spammers, well over half of all e-mail is still spam. There is just as much if not more spam now than there was before the legal barriers were erected. What gives?

The short answer is that legal measures may be largely powerless to affect the spam problem because the architecture of e-mail is resistant to traditional methods of government regulation.

...continue reading.

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June 30, 2004

RSS and IM and the End of Email

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Posted by Stowe Boyd

I wish I had gone to INBOX. Seems like Steve Gillmor was singing my song:

Steve Gillmor
[from As E-Mail Hassles Pile Up, RSS Is the Elephant in the Room]

[relatively far along in the spiel -- all of which I like]

Similarly, lack of IM interoperability has diluted the value of each IM platform. A kind of de facto platform has emerged, in which social networks and their directories become the routing infrastructure for point-to-point communications.

The winners will likely emerge from the IM components, when presence, awareness and role-based routing to devices are encapsulated in an API set.

And finally, the elephant in the room: RSS. While INBOX wrestles with the intractable problems of blurred international boundaries, too-complex authentication solutions and too-expensive computational and payment schemes, more and more of us are routing around e-mail for all but the most basic services.

IM for supply-chain communications, social networks for collaboration spaces, and RSS as the glue that ties these data points together.

Exactly!

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Email Delenda Est

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Posted by Stowe Boyd

A recent series of postings from Peter St Andre on the theme of Email Blows. Looks like Peter is going to try to give it up. I will keep a close eye on his trials and travails, and hope he filnds some combination of tools and tricks that will show me how to do it.

Peter St Andre
[from Email Delenda Est!]

Wherein I begin to wean myself off email.

Cato the Elder ended all of his speeches in the Roman Senate with the phrase "Carthago delenda est" -- Carthage must be destroyed. I feel about email as Cato felt about Carthage, but with much better reason. Carthage was home to a thriving and largely peaceful commercial culture; email is home to junk, porn, viruses, and spam. Truly, email is a slum [Doc Searles] and I've decided to do something about it by striving to live email-free. If people contact me via email about Jabber-related matters, I tell them to use Jabber. I have converted my subscriptions to every possible email list from email to "nomail" by reading the messages in Pan via the wonderful Gmane service ("mail to news and back again"). I have asked the good people at Gmane to add a number of other open lists that I follow. I'm using Jabber chatrooms for communication (all logged for future reference). I'm investigating ways to build news-like messaging services on top of the XMPP publish-subscribe extension. I'm cheering on those who are developing reliable SMTP gateways ("from mail to Jabber and back again", anyone?). I'm blogging more about Jabber and will try hard to publish the Jabber Journal more often. I'm doing everything I can to eliminate the scourge of email, at least in my own life.

Email delenda est! delendaest.bmp

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Endless, Pointless Comments on Story About G-M-a-i-l

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Posted by Stowe Boyd

I am baffled by the dozens of comments I got over the past few weeks basically just announcing the new email service by G-yoo-know-whogle. I avoiding spelling the name of the service because I am afraid that I will get another 200 blog spams. I was amazed that so many people believed I had something to do with the not-to-be-named email service, and that I could get them accounts.

[tags: , ]

...continue reading.

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Email No, IM Si!

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Posted by Stowe Boyd

Marc Eisenstadt recently suggested that I go international with the "Just Say "NO!" To Email" campaign:

[from Nice Idea]

Nice idea... I've added your little blog sticker 'Just say no to email' to my blog gutter, with a link to this story and a rollover tag line crediting you... incidentally, for the international audience, you might wanna have 'IM SI, EMAIL NO!' or something like that ('blows' is pretty culture-specific... perhaps even misunderstandibly rude in some quarters); anyway, just a thought...

What? Me, rude?

I like the idea that people are adding the blockstickers (made at www.blogstickers.com, by the way) to their blog gutters.

emailno.bmpIn the interest of making Marc happy (if such a thing is possible) here's an internationalized and de-fanged version of the blogsticker.

[tags: ]

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June 29, 2004

New Record for Texting

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Posted by Stowe Boyd

Kimberly Yeo, of Singapore, thumbed 26 words in 43.24 seconds into her phone, besting the existing world record of 67 seconds for the same words set by a Briton last September.

[from MSNBC - New record claimed for text message]

Yeo, who won a S$17,500 ($10,250) in cash for her nimble thumbs, said she sends out about an average of 1,500 text messages a month to friends and family.

The text included upper and lower case letters, and is destined to be the 'quick brown fox' of our time: "The razor-toothed piranhas of the genera Serrasalmus and Pygocentrus are the most ferocious freshwater fish in the world. In reality they seldom attack a human."

[Pointer from Boing Boing]

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June 28, 2004

Just Say "No" To Email

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Posted by Stowe Boyd

After the affairs of the past few days, I have decided to push my ambivalence about email to a new extreme. Therefore, I am launching my Just Say "No" To Email campaign.

Here's a cool blog sticker I made: just say no.bmp


And another: Email blows sticker.bmp

In the spirit of rejecting email, I am posting these links, which will add me to your AIM and Yahoo buddylists. (If anyone has similar scripts for MSN and Jabber, let me know.)

Add boydstowe to your AIM buddylist

Add stoweboyd to your Yahoo! Messenger buddylist

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FaceTime Ups the Ante In AIM Enterprise Gateway Scramble

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Posted by Stowe Boyd

Facetime recently announced free migration to its IM Auditor product for existing clients of AIM Enterprise Gateway (see FaceTime Communications | IM Applications for Business).

But more interesting is the email I received from FaceTime's PR folks, attacking IMlogic's being the chosen partner of AOL to service existing clients:

[by email]

Following AOL's discontinuation of its enterprise IM product AIM Enterprise Gateway (AIM-EG), IMLogic announced it had been endorsed by AOL as a migration option for the AIM-EG customers. Not only did IMLogic pay AOL several thousands of dollars for this endorsement, this endorsement does not guarantee the company a single AIM-EG customer.

In response to yesterday's news, FaceTime is offering both AIM-EG users and current IMLogic customers a free transition to IM Auditor 5.0, the industry standard in IM security and compliance. FaceTime is now in the best position to service the AIM-EG "free agents." Because AIM-EG was powered by FaceTime technology with added support from FaceTime staff, FaceTime expects to strike new deals with most of the AIM-EG customers, who already rely on FaceTime's IM expertise and will undoubtedly opt for the easier migration from one FaceTime platform to another.

Well... I don't think that the "thousands of dollars" was a major factor in AOL's selection of IMlogic, somehow. And, if it hinged on a few thousand dollars, why didn't FaceTime pay it, or up it? The market has to be worth a tiny investment, right?

And while its true that FaceTime had a long-term technology and business deal with AOL, the relationship has been rocky. We will just have to see if FaceTime can in fact convert "most" of the existing AOL users to FaceTime customers.

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June 25, 2004

The future of RSS and IM?

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Posted by Stowe Boyd

Here's a link to one of the postings from Supernova on the panel The future of RSS and IM?. I don't know the author's name, but will find out.

So I'll be the first to admit that I have my biases, but when the Stowe Boyd, the moderator of "The Future of Email" panel argued that...

- Email is bad because you can send it to anyone
- Email is bad because it's asynchronous

I started to worry that I had slipped into some alternate universe where email isn't the killer app, and where those weren't the two primary benefits of the medium.

Well, that's sorta what I said. I said (see Email Blows) that email is not particularly good at many of the things we use it for, and that it is a lowest common denominator approach. I think the IM model is better in many ways, and believe that email will have to adopt much or all of what IM does.

By the way, Esther Dyson made a number of great points from the floor. She pointed out that we need to break out the various communications capabilities -- like RSS reading and publishing, synchronous and asynchronous communications, calendaring -- that currently are lumped into the email inbox. People should be able to mix and match these independently of each other, and just pushing everything into one big mess in Outlook or a portal is not a "solution" to the email problem, as several of the panelists seemed to argue.

Now me, I want to burn the email inbox down, but that's exactly the kind of anti-social behavior that got me into trouble yesterday.

[tags: ]

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Email Blows

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Posted by Stowe Boyd

I chaired a panel at Supernova yesterday, entitled "Spam and the Future of Email" and really got a lot of the greybeards assembled shaking their heads.

My thesis, in case you missed the sidechat, is that email blows:


Email sucks, and all the nice things about it (universal addressability, universal standards, etc.) add up to the reasons that it has become unusable. It sucks.

I think that IM is a better model -- so much better that email will have to adopt the definining characteristics of IM to survive:

  • Gated community -- IM are networks, and th emembers must log in to enter. Once in, the members must follow certain protocols of interaction (either directly or indirectly enforced) or they are booted out. This could prohibit sales intrusion, sex advances, etc., depending on the network's arrangement.
  • Communication with the Known -- while IM networks may allow strangers to contact us, we can opt to shut them off. In essence, we can limit communication to those that are known to us.
  • Conversation, not Communique -- email is not conversational, really, unless you believe that sending letters through surface mail is conversational. Conversation is generally better than dueling essays, which is the communication style that email engenders.

Well. We will see, but email -- because of the fundamental flaws in the system --is falling down. What made it useful in an earlier world is dooming it in this one.

We should just switch to IM-based communication, and treat email like fax or surface mail.

Despite the generation evidence -- danah boyd pointed out in a session on connected work that young people prefer other media to email -- and the spam invasion, people are so comfortable with their email inbox that they can't really contemplate moving onto a different footing.

I pointed out that earlier 'indispensible' communication media, like the telegraph, fax, jungle drums, smoke signals, and surface mail, have been relegated to the trash heap.

Oh well. I guess I hadn't expected people to ask where they could sign up to join my "just say no to email" movement, but I didn't expect that the Supernova crowd would be boiling the tar and plcking the chickens getting ready to tar and feather me.

I maintain that one of the key aspects of the future of email is that it will decrease in use relative to other media, especially instant messaging based technologies and blog/RSS collaboration tools.

Some of my panelists maintain that email is fine, and just needs to be fixed up a little -- clean out the spam -- and then everything can go back to normal. Personally, I think email is not particulary good for the things we try to use it to do, despite the fact that we are used to it, and it is universal.

After the panel, various folks tried to reason with me. "Don't you understand," several of them said, "everything connects through email, and its so easy to use." Yeah, yeah. Fine.

Personally I am interested in the issues surrounding communicating with those known to me, or known in the context of some social group. And for those situations, email blows. I refuse to agree that we should settle for a lowest-common denominator approach for what is most important, really, which is collaborating with my closest contacts.

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June 24, 2004

HotMail Ups the Ante

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Posted by Gregory Narain

We've heard lots about the Mail Wars, as they were, and now there's another army entering with big guns. Hotmail has announced that they will now boost the storage limits to 250MB for the free accounts and 2GB for the $19.95 annual subscribers. This sneaks by Yahoo! with their 100MB for free offer. Similar hikes are soon to come from AskJeeves as well.

One interesting observation made in a News.com article:

[from News.com, "Hotmail to offer 250MB of free storage"]

Indeed, Google's initial steps into storage increases countered the industry's trend to charge extra for more memory. Over the past few years, Yahoo and Hotmail have both taken steps to decrease memory in hopes of convincing free users to become paying subscribers.

Amazing what a little disruptive force applied at the epicenter can cause in an industry as a whole. This is, really, no different than what we say in the Web Hosting Wars when more and more space was provided to users that needed to host their 300K of web site files in their 2GB buckets. At least e-mail continues to accumulate.

This raises one important question: could GMail have trouble getting off the ground once invites start free-flowing? Consider the forces at work. GMail sports this new mail interface, which in many respects breaks the "rules" of e-mail (yes they are rules since everyone is used to the way mail used to work) and required adjustment to a new interface paradigm. GMail has this potentially scary, privacy-issue-ripe advertising supported model that's already raised flags, eyebrows, and even litigation. Competitors have had the power of hindsight to react appropriately without adding the specter of big brother (aside from the one's that were there before).

Let's wait and see.

[tags: ]

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IM Networks Uphold Isolation: Death to Trillian

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Posted by Gregory Narain

For what must be years now, I have avidly used and recommended Trillian as my IM client of choice. For anyone that does not know, Trillian is a meta-chat client that provided many interesting and useful functions. For the most part, users were attracted since it allows a single client that connects to all of the major chat systems. Other key features included secure communications between Trillian users and automatic chat logging.

Unfortunately, the infighting that exists between the major IM clients has made remaining committed to Trillian tedious at times. Originally, there were many instances where AIM, MSN, and Yahoo! would intentionally alter their connection protocols to block Trillian (and sometimes other meta-chat tools).

Quite some time ago, MSN officially shut the door and forced most users to return to the Microsoft client to connect to their Messenger accounts. The latest blow came today as Yahoo! drops the hammer and shut out Trillian once again.

[from News.com, "Yahoo to Trillian: Talk to the hand"]

Beginning at about 6 p.m. Wednesday, Yahoo changed its instant messaging language to prevent third-party services, such as Trillian, from accessing its service. Like previous statements, the company said the block is meant as a pre-emptive measure against spammers from its Yahoo Messenger service.

"Spammers are being aided by entities that are abusing our systems, where they effortlessly gain knowledge of pathways and back-alley access to send spam," Yahoo spokeswoman Mary Osako said.

Of course, there are some issues that really are important to note here:

...continue reading.

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June 23, 2004

Interview: Dudley Carr of 2Entwine

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Posted by Stowe Boyd

I had the chance to catch Dudley Carr of 2Entwine, and interviewed him via IM about his plans for Gush, the IM client I have blogged about a number of times. I finally got around to using the Flash SWF stuff that they developed so that I can post IM interviews saved from Gush IM sessions. I plan to make this a regular feature, here.

As Dudley makes clear in the interview, he and his brother, Wes, continue the innovation boil over at 2Entwine.

I personally have hectored them for features, like file transfer, multi-user chat, interactive backgrounds. You'd almost think I am a paying customer insted of a pain in the ass freeloader type. I'm sure that other will be most interested in the planned next release's sharing features, like shared photos.

By the way, anyone who wants to try Gush can download it at www.2entwine.com, and my handle is 'stoweboyd@2entwine.net'.


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Familiar Strangers

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Posted by Stowe Boyd

Joe Bartling chimes in on the 'its all converging' theme:

Joe Bartling
[from Familiar Strangers and Location-Aware Social Networking]

It’s curious to me that, due to rapid technological advancements, our capacity for social networking is expanding beyond our space and time limitations. Joe McCarthy in his recent post entitled Familiar Strangers in India, reflects on a story he heard on NPR Sunday Edition called, Life in India: Dawn on Parsee Gulli.

Joe points to similarities in the story on a project he worked on at Intel, Familiar Strangers, which was based on ground-breaking work on the subject by Stanley Milgram in 1972. In Intel's project, they designed a wearable, wireless radio beacon to capture and extend the "familiar stranger" relationships, based on the MicaDot2 Mote, a predecessor to Smart Dust. Though there are lots of privacy concerns using this technology, it's just a matter of time before these types of devices become commonplace.

The integration of "location-aware" and short-range wireless technologies such as Bluetooth, and online, real-time access to information about one's social network (like LinkedIn or Orkut) and familiar strangers, will enable all kinds of interaction between people, from entertainment, such as digital street game, to impromptu business meetings. Intel's Jabberwocky software for MIDP 2.0-compatible phones with Java J2ME support, enables familiar strangers to recognize each other when chance encounters occur. Services such as Dodgeball allows for your current location to be announced to your "friends" and "friends of friends" that happen to be nearby, as long as you live in the 10 cities currently supported by Dodgeball.

Sean Savage writes about his project, Encounter Bubbles, which aims to graphical visualize one's encounters with people and places over time.

All of these ideas and projects are converging, adding new social, spatial and time dimensions to how conversations occur and relationships develop.

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June 21, 2004

AOL Backing Away From Enterprise IM

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Posted by Stowe Boyd

Following close on the heels of the recent announcements from Yahoo regarding a retreat from enterprise IM, AOL is making similar moves. A press announcement with IMlogic (see America Online and IMlogic to Migrate AIM® Enterprise Gateway Customers to IMlogic Solutions), clearly indicates AOL is withdrawing from the niche:

"Our agreement to migrate the AIM Enterprise Gateway customers to IMlogic's AIM certified solutions reflects the evolution of the enterprise instant messaging market," said Edmund Fish, Senior Vice President and General Manager, Desktop Messaging, America Online, Inc. "Going forward, we will deliver AIM® Business Services directly to tens of millions of 'at work' AIM users while working with certified software partners like IMlogic to extend our reach in the enterprise IM market and meet the real-time communication needs of companies large and small."

As announced on June 10, 2004, America Online is delivering presence-enabled AIM Business Services (http://www.aimatwork.com) directly to the 'at work' AIM user through the AOL Instant Messenger client. The company is partnering with leading providers like IMlogic to support enterprise messaging applications and to weave 'presence' and the AIM Network into the applications that workers use every day.

"As instant messaging has become a mission-critical business tool, customers need an infrastructure solution that is enterprise-class for management, security and integration," said Francis deSouza, President and CEO of IMlogic. "We are extremely pleased to offer AIM Enterprise Gateway customers the opportunity to adopt our best-of-breed products as well as migration services to ensure a smooth transition."

So, on one hand, AOL will be offering 'AIM® Business Services' -- such as the web conferencing partnership with WebEx -- but disentangling itself from the enterprise software business.

In a nutshell, AOL is going back to being the network provider, and leaving the value-added services that make sense in a business context to be largely delivered by others, such as IMlogic and WebEx.

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Will RSS Replace E-mail?

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Posted by Gregory Narain

There seems to be a great deal of discussion lately about the highly exaggerated death of e-mail as the RSS camp starts to make a case for moving to an RSS-centric model for individual communications.

Ross Mayfield has a rather lengthy look at the higher-level issues which tend to revolve around the different paradigms used in mail (push) versus RSS (pull). Here's some of those thoughts for background:

Ross Mayfield
[from Many 2 Many, "Re-ID"]

Push Models have higher transaction costs because risks and costs are not evenly distributed. It costs nearly nothing to compose and send a message and costs practically nothing to send an additional copy to someone. Costs are borne by readers, something well known and the cause for spam, the burden of processing messages coming to you without your control. Risks are borne by the Receiver for having an address alone. The real costs are incurred when the Receiver tries usurp control over costs.

[...]

Contrast this with Pull Models. The difference is the Reader chooses and can control whom they want to subscribe to and when they want to be interrupted. Risk is borne by the Sender with every message they put out and the quality, albeit with a low bar and informal culture, they are consistent with. Costs are controlled by the Receiver. They choose what to subscribe to and more importantly unsubscribe from, on average less than 150 feeds, an expected group size.

[tags: , ]

...continue reading.

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Yahoo and the Meaning of Business IM

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Posted by Stowe Boyd

Back in April, I had some glimmerings of the impending demise of the Yahoo Business Messenger group (see Yahoo Business Messenger Rumors). I never heard back from the officially designated PR contacts then, and who knows what will come from my pinging my contacts there, now.

But I thought I would take a few minutes and reflect on the meaning of business IM, vis-a-vis Yahoo's shuttering that group.IMpoll.jpg


First off, many people are happy with the so-called public, free clients, such as that provided by Yahoo. (Yahoo is leading in the poll I have been running on the blog the past week or so, by the way (see the results to the right).) These have hundreds of millions of other users, are extremely reliable, and support a range of sophisticated options, such as voice, video, file transfer, and many others.

Some of the frenzy around 'enterprise' IM never made any sense to me. Who really needs encryption, anyway? I guess in some settings, encrypting your message traffic makes sense or is necessary, but for the average person discussing the progress of some project with an outsourcing manager in New Delhi, or a client in Oslo, its overkill. Other enterprise IM types of features are also questionable, even logging of IM. Some people just don't care or specifically don't want it.

Ultimately, money talks. I personally believed that Yahoo could offer very right IM contexts for business using their 'IMvironments' but they never seemed to pursue that, aside from the obvious stuff around movies and entertainment wallpaper.

I will try to dig into this, but I have little hope after the last few episodes where no one seemed to want to talk about their enterprise plans, or lack of them.

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June 17, 2004

Instant-On Collaboration

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Posted by Gregory Narain

Christian Cantrell points to some new features being added to the Macromedia Breeze product. In this instance, the Breeze product is being given new features that are meant to extend and enhance the instant messaging experience.

In theory, the integration would allow a simple IM conversation to escalate to a Breeze-based interactive collaboration using the simple shortcut "breeze now". Interested parties can glimpse this process in action here.

To date, my experiences with Breeze have been less than stellar. For the most part, these have been large, worldwide presentations conducted by Macromedia themselves. The experience lagged somewhat and there was almost too much information and not enough reasonable interaction to digest. Beyond those experiences, I have been involved in a few one-on-one sessions with better success. Though there is the ability for hundreds, that's not a power that should be wielded without great consideration.

This direction, however, has some implications for other "blur-makers". One example is Convoq and their ASAP product. As they describe, "ASAP eliminates the barriers to instant collaboration with powerful features for gathering the right people at the right time into a rich online meeting environment." With Breeze moving in this direction, there is going to be overlap that will either spur innovation or compact the competitive landscape.

It's far too early to predict where things will go - it seems more appropriate to think of time versus experience exponentially, as opposed to linearly, when trying to guesstimate the future of real-time integration.

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June 16, 2004

IM for Business

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Posted by Stowe Boyd

Radicati suggests that the number of business IM users will almost double by 2008, with 364 M current business users.

[from CNet]

Since IM exploded in the consumer market, several companies have been trying to tap into the trend for their corporate customers. IM software makers such as Microsoft and IBM-owned Lotus have been trying--with limited success--to hook IM into other tools like word-processing, spreadsheets and e-mail to bring what has been a mostly social tool into the business world. Similarly, corporate telephone equipment maker Avaya recently came out with gear to marry IM and landline phones.

User growth doesn't mean revenue growth. Radicati expects the market to grow to only $413 million by 2008, with free IM services dominating. Indeed, the company expects that 88 percent of the projected 670 million users will prefer to use public IM networks for business and personal communication, instead of specialized business versions.

There may be more room for growth overseas. Only 20 percent of global enterprise users consider IM a valid corporate communication tool. This is expected to quadruple to 80 percent by the end of 2008. In North America, the figure is already as high as 85 percent.

A corporate survey conducted by the market researcher found that 44 percent of companies went for enterprise IM to increase intra-office communications, while another 33 percent were happy that they could reduce long-distance phone charges. About 11 percent of firms implemented it because it increased productivity and another 11 percent said it was complementary to e-mail and telephone.

Personally, I don't think the market will stand still, and the Radicati projections will be useless by 2008. IM will become embedded in everything, and as a result the growth will be both faster and less intrusive than the use of public IM clients would lead us to believe.

And people wonder why I am skeptical about quantitative research.

(Pointer from Loic Le Meur [from Do you use instant messenger for business ?])

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June 14, 2004

Spam and the Future of Email

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Posted by Stowe Boyd

Kevin Werbach asked me to chair the panel on Spam and the Future of Email for the upcoming SUPERNOVA 2004 conference, to which I have happily acceded. I had planned to speak at Inbox a few weeks ago on the same topic, but jury duty entrapped me here in Virginia.

I find it fascinating that I am asked to speak on email since I hate it so much. Perhaps that is why I get asked to speak on these panels: I think we should all transition -- as fast as possible -- to IM-like closed networks, or other media where spam just can't (easily) intrude.

My prediction is that email (as we know it) will dwindle to insignificance, at least in the business context, just like postal mail has. The next generation of converged social tools -- presence-based real-time communication plus blog-based community-focused solutions -- will offer such great benefits that we will all transition to them just as fast as the vendors work out the kinks.

I am beginning to experiment with the use of private blogs (within the Gush product architecture, or using more well-known offerings like Typepad) as a replacement for email with those colleagues that I have an on-going and in-depth relationship. I think this is the foreshadowing of a major communication paradigm shift, one that most market analysts and prognosticators seem to have overlooked. More to follow, as I develop some of these thoughts for Supernova.

[tags: , , ]

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June 11, 2004

AOL IM Blurrage

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Posted by Gregory Narain

Stowe's latest Darwin piece talks about the 4Cs (Communication, Coordination, Collaboration, and Community) and the seemingly inevitable blurring/convergence that is happening as software tools evolve to their more advanced, and potentially useful, social tools status.

In a quick and dirty example of this transgression, AIM's new plans shed some useful light:

"We're making (AOL Instant Messenger) a new front door for communications services," said Ed Fish, senior vice president of AOL's desktop messaging unit. "We think it's becoming the new phone."

[...]

"The idea of being able to escalate an instant-messaging session to an audio conference is new," said Andy Nilssen, an analyst at Wainhouse Research. "We've been waiting for it, and there's good demand for it."

Source: News.com, "AOL unveils premium instant-messaging services"

Blurrage indeed.

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June 10, 2004

The State of Social Tools

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Posted by Stowe Boyd

Yet another in the monthly stream of Social Commentary columns at Darwin.

Stowe Boyd
[from The State of Social Tools]

Past Social Commentary Columns:
· The Ethics and Etiquette of Social Networks
· Handicapping Social Networking Business Models
· Wikis are Wicked Good
· The Barriers of Content and Context
· The Promise and Pitfalls of Social Networking

The Four "Co"s

I have over the past years talked about the four "Co"s that make up social tools:

Communication: instant messaging, e-mail, Web conferencing, streaming video and voice tools, and other messaging solutions

Coordination: calendaring, task and project management, contact management, and related technologies

Collaboration: file and application sharing, discussion, wikis, blogs and other shared-space technologies

Community: social networking, swarmth (digital reputation, also called karma or whuffie), group decision and other explicit community supports.

Increasingly, these technologies just won't stay put. The features of specific products are beginning to expand with greater functionality and transcend any single "Co" to the point that each "Co" is no more than a convenient handle rather than a distinct market niche. This convergence will lead to a collision of many sorts of products, with widely varying starting points and orientations, and could lead to a wholesale recasting of product categories that we almost take for granted.


And we should expect dramatic, near-term convergence for technologies in this market space. As I put it in the piece, a "blurrage" of technological consolidation is in the works.

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Wi-Fi, Disrupting From the Bottom

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Posted by Gregory Narain

Last week, the announcement of Pocket Rendezvous made waves in some circles and confused or amused others. As I've argued, the success of Pocket Rendezvous will be mediated by the portability of the network, regardless of the network itself.

Although there are several backbones upon which Rendezvous-like ad-hoc networks could be established, the most interesting, and presently viable, would the the 802.11x networks currently used for Wi-Fi. Two main factors drive this form of adoption: speed and availability. Relatively speaking, the speed cannot be matched by any widely available consumer protocol.

From the ubiquity standpoint, annecdotally we have strong indicators that Wi-Fi is the force to be reckoned with. From its wide installed base in consumer electronics to its adoption at both business and government levels.

...continue reading.

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June 09, 2004

Who Will Index Your Desktop?

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Posted by Gregory Narain

There is a definite battle brewing for the rights to search your desktop. Several weeks ago, news was leaked about a internal Google project, "Puffin", that was aimed to leverage the search prowess of the Net's number one search darling down at the individual desktop level.

For months now, we've heard more and more about Microsoft's Longhorn promise and the revolutionary new methodologies being introduced by the new desktop environment.

Most recently, Ask Jeeves has entered the fray as well. News.com reports:

Dinesh C. Sharma
[from News.com, "Ask Jeeves taps into desktop search"]

"We expect that Tukaroo's desktop search and information management capabilities will enable Ask Jeeves to deliver a seamless, end-to-end search experience across the desktop and the Internet," Ask Jeeves CEO Steve Berkowitz said in a statement.

There are two interesting things to look out for, in my opinion. First is the evolving definition of search. We're seeing that the content base is shifting as well as a renewed interest in "hyperlinking" using non-discrete algorithms - contextual, anecdotal linking will change the way we find things.

Secondly, the social and cultural reactions to this newfound ability will be worthy of note. For many, I anticipate, there will be significant hurdles to cross as we attempt to secure attitudes, separate the public from the private domains, and cope with the loss of "forgetfulness".

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Jabber Virtual Presence: Swarms of Avatars

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Posted by Stowe Boyd

I am fascinated with the LLuna project, that is building on the Jabber Virtual Presence specification, to support swarming avatars of users viewing the same web location. Rather than joining a chatroom, the participants bump into each other by browsing the same web pages. (See the three figures at the bottom of the screenshot 'chatting' via cartoon bubbles. No, you don't have to speak German to participate.)

llunaavatars.gif

This is quite like the Eyebees technology, although it is based on the Jabber protocol while Eyebees is proprietary. In both cases, the technology is really only workable for small groups, although the Eyebee's eyes might be a better way of representing dozens of individuals, and Eyebees also includes an interesting metaphor for 'movement' that parallels real world interaction.

[pointer from Cmdr Taco: Slashdot | Do You Really Want to Meet People on the Web?]

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June 07, 2004

BREW: Micro Payments For All?

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Posted by Gregory Narain

News.com reports on an upcoming update of BREW (Binary Runtime Environment for Wireless). The software is mostly intended to serve as a broker for micro-payments:

Ben Charny
[from News.com, "Qualcomm brews tiny transactions"]

The company on Monday released a new version of BREW, or Binary Runtime Environment for Wireless, that lets cell phone service providers broker "minitransactions" that allow customers to pay a few cents for add-on feautres to games or small amounts of data.

The software, which is typically used to funnel downloadable ring tones, games and video mail programs to consumers, breaks "new ground," said Gina Lombardi, Qualcomm's senior vice president of marketing and product management.

Though this is promising for the cellular providers, intent on selling leagues of celebrity-endorsed ringtones, wallpapers, and video games, it seems promising for the fledgling blogging industry as well.

...continue reading.

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Pocket Rendezvous, Not Desktop Rendezvous

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Posted by Gregory Narain

A couple of days ago I posted a quick announcement regarding Simedia's soon -to-be announced product, Pocket Rendezvous. This entry proved to be quite popular and was viewed and trackbacked quite a bit over the past few days. Out of them all, Sandy McMurray's trackback particularly struck a chord with me.

Sandy makes two observations that are worth taking note of. First and foremost, he deals with the issue from a Mac-centric point of view. Sandy goes each of my use cases (Conference Management, Classroom Coordination, Business Networking, and Location-based Services) and identifies existing technologies that cater to these different audiences - all using the Apple-centric implementation of Rendezvous.

Unfortunately, I think Sandy has it wrong and is comparing apples and oranges (no pun intended). I'd have to make the case that the most important aspect of Pocket Rendezvous is the "pocket" one. Consider the unique traits of pocket/mobile devices.

...continue reading.

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June 03, 2004

Digital Courage

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Posted by Stowe Boyd

Interesting piece on the use of Blackberries for "personal social networking" (i.e., dating) and introduces a great term:

JENNIFER 8. LEE
[from A BlackBerry Throbs, and a Wonk Has a Date]

The devices have given Washington professionals a way to Ping-Pong witty messages back and forth with potential love interests around the clock. The BlackBerry's mobility makes exchanging personal e-mail at all hours a lot more convenient than using a computer, and it offers protection from the awkwardness that voice communication can present.

Never mind liquid courage: this is digital courage.

And the author's name?
[from norlos.com]

“Some people have asked what is the deal with the Washinton Post’s Metro reporter Jennifer 8 Lee. Well here it is… Jennifer’s parents are from China, where there about 200 million people have the last name “Lee.” To impart a sense of individuality they gave her the middle name “8,” which has special meaning to the Chinese. It means luck, good fortune, security and strength.”

Yeah, but I don't get the period -- its not an initial, is it?

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Amazon Launches Plogs

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Posted by Stowe Boyd

I read at Boing Boing that Amazon has launched personal logs (Plogs) as a mechanism to personalize the user experience.

I can't tweak very much, can't change look/feel, move things around -- just toggling on and off the monetary value of purchases made -- and I can't actually add any content. Wouldn't it be sensible to have my own reviews, etc.?

Is this only a mechanism to push information to me? Even so I like the format. But there is no RSS feed, so I guess you have to actually go and read the damn thing.

And the whole social angle -- seeing updates to your buddies' wishlists, for example -- isn't integrated at all.

They have a long way to go. But I like the direction.

[Update: I have had a few requests to show a screenshot , since it seems some folks (like Peter, and Kottke) haven't been given plogs yet. Click on the thumbnail below:

plogthumb.jpg
]

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Pocket Rendezvous: Spawning Connectivity

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Posted by Gregory Narain

A valuable characteristic of a network is the inherent ability for nodes to discover their parents, siblings, and children. For years, more and more network technologies have been spawned that ease this process for not only the humans at the helm but also for the system agents that drudge through the data on our behalf.

Apple computer released a very unique network recognition system, aptly named Rendezvous as part of its OSX operating system. The basic role of Rendezvous is to allow machines, and inadvertently their operators, to locate available networks and initiate conversations, in one form or another. For the most part, these conversations are either social a la user-user chat or functional a la synchronization, streaming, and sharing of files/resources.

In the next few weeks, the Rendezvous methodology of auto-discovery will be unlatched from Apple, and more importantly. from the desktop and destined for your pocket. A bright developer, Razvan Dragomirescu of Simedia, is poised to release his newest application: Pocket Rendezvous. As described:

Smart Mobs
[from Smart Mobs: Pocket Rendezvous]

It's a web server for the Pocket PC that advertises itself to other Pocket PCs in the neighbourhood wirelessly using ad-hoc WiFi networks and Rendezvous. Windows users can look here for a Windows Rendezvous browser/publisher. Pocket Rendezvous also allows you to browse for nearby devices running Pocket Rendezvous and view the content published by the Pocket Rendezvous server on those devices. You can also browse for regular Rendezvous services published on your network.

...continue reading.

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June 02, 2004

GMail Is Truly Amazing

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Posted by Gregory Narain

When Google announced its plans for a web-mail system, I was not surprised at all. The 1GB limits they setup were certainly a bit unexpected, but not outside of the thinking of its two captains and the company as a whole.

What has surprised me, however, is the quasi-cottage industry that has formed surrounding this aspect of their business. In general several groups of people have formed:

  • Insiders - those that have GMail accounts and report back on their admiration or lack thereof for the new service.

  • Outsiders - those that are desperately seeking entrance into the GMail system. I've heard of people buying GMail accounts on EBay, using GMail accounts as prizes for objects, and even the formation of a GMailSwapping Network where people can barter away their prized and cherished possessions for a GMail account.

  • Crusaders - those that are fighting the GMail service from launching because of concerns regarding provacy, security, ickiness, etc.. Recently, in what must be one of the few, if not the first, case of legislation being filed to preemptively limit the functionality of a web-based application, the California Senate approved its very own Anti-GMail bill.

    Ironically enough, Crusaders need not be Insiders at all. They have been known to object solely on the principle of the issue at hand.

It seems on universal discussion, however, is related to Google's Invitation-Only services (GMail, Orkut). Many feel that it is a wonderful system that loosely prevents abuse. Others find it exclusionary, even elitist and resent the admission practice. Marketers, of course, think it's wonderful, and who could blame them. Google has garnered tremendous free publicity and mindshare as result of these tactics.

[tags: , ]

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Coming Soon To A Newstand Near You!

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Posted by Stowe Boyd

Article in Wired is about to go live (June 8):

Bob Hilby
[via email]

Cracking the Code to Romance

Annalee Newitz writes about geek approaches to online romance in the June 2004 issue of Wired magazine. The article starts on page 156. Christopher Filkins and his FOAF-based Dating Syndicate. Marc Canter's People Aggregator is mentioned as another dating engine built on FOAF.

Kevin Burton is named "The Sniffer" for his use of AIM Sniffer to pick up women in wireless Internet enabled San Francisco cafés.

Jonathan Moore is profiled as "The Stalker" for his use Unix shell scripts and Netcat to pull e-mail addresses from wireless networks and match the data with a Friendster profile. "Today's dating hacks will be tomorrow's Friendster or Match.com."

The AIM Sniffer hack sounds cool.

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Kinja - Blog of Blogs?

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Posted by Stowe Boyd

I read in the current Wired more about the missteps surrounding Kinja, which was a big dissappointment for me, relative to the underbuzz that had been building up about it, and the thought that it would be more like the 'blogisphere' notion I dreamed up with pals last summer (see various Kinja pieces).

Steven Levy
[from Wired 12.06: How Can I Sex Up This Blog Business?]

[Nick] Denton's biggest play has been in the works for two years: Kinja, a "blog of blogs" that enables even tech-challenged clods to become master blog consumers. The idea is to present a single free site that lets surfers punch in their favorite weblogs and thereafter receive a steady stream of items from them. What's more, they can publicly post a digest of favorites for others to admire and learn from, or choose from preselected - and ad-friendly - digests of the most popular blogs. Denton's bet is that Kinja will draw more eyeballs than all his writer-based blogs combined, as well as synergistically boost the pageviews of his other properties. And, of course, snare even bigger advertisers.

Another possible revenue stream for Kinja might come from its ability to note the preferences and behaviors of blog readers. Companies like Technorati, a Web site that maniacally monitors blog consumption, are already exploring the idea that the big payoffs from weblogs might be their ability to act as cultural thermometers. Down the line, Kinja might sell temperature readings to research-obsessed corporations.

Denton hired Pyra cofounder Meg Hourihan to develop the product, which was set up early last year with the stealth title "The Lafayette Project." Denton chose to proceed gingerly, and the effort - apparently by some disagreements on direction - wasn't done until April of this year.

Kinja's tardiness exacted a penalty. Back in Silicon Valley, an entrepreneur named Mark Fletcher began Bloglines last July, getting the first rev up after only three months. His goal is similar to Denton's: create a way to organize your blog-reading that's easy even for nongeeks. Using a viral word-of-mouth buildup, he claims "tens of thousands of users" on a site that's been adding improvements month by month. Fletcher's take on Kinja? "Late to the game and not enough features."

Denton admits the early returns are "so-so" but thinks it's early in the game.

Given the possible social search angle for kinajesque properties, Kinja itself has been a real let-down.

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June 01, 2004

Email is 80% Spam in U.S.

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Posted by Stowe Boyd

I was reading the technology newswire at SuicideGirls (proof that I read the articles there), and saw that MessageLabs has announced that 80% of all U.S. email is now spam.

Bob Sullivan
[from MSNBC]

The firm tracks virus and spam volume by filtering every e-mail destined for its 8,500 customers, and checking it for spam or viruses.

"Twelve months ago we were just about to pass that 50 percent mark [internationally]. No one thought it could keep up that pace of increase, but it has," said Brian Czarny, vice president of marketing at Message Labs.

He made an even more sober prediction: "In terms of what we could in a year, we could see percentages in the upper 90s," he said.

Postini Inc. uses similar technology, scanning some 200 million e-mails each day, and announced similar results at a Congressional hearing on spam held yesterday. According to the firm, 83 percent of the e-mails it filtered last month for its mostly U.S.-based clients was spam. That was up from 78 percent in January, when the new anti-spam federal law, the CAN-SPAM Act, took effect.

I was supposed to speak at the INBOX conference later this week (I have been trapped by jury duty, so I can't go) on the "Is Email Dead?" panel. Well, duh.

I really would like to completely switch over to IM, and treat email like I do postal mail, where I already expect 90% crap.

[tags: ]

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May 28, 2004

Search Engines Seeking Sound

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Posted by Gregory Narain

The larger search engines are also now starting to look more deeply into differentiating their algorithms - this time the focus is on the emerging content types of the web (images, audio, and video). News.com reports on the rising challenges for multimedia content producers as they seek representation in search engine listings. This snippet sums up the dilemma:

Stefanie Olsen
[from News.com, Search engines try to find their sound]

"Our site is primarily full of rich audio, and we want people to find it when it's relevant," Thomas said. "The big search engines' technologies don't have the ability to get inside the audio or video. With the little bit of text we have on NPR, it's not always good enough to find our content, and reference the page."

Consumers armed with broadband connections at home are driving new demand for multimedia content and setting off a new wave of technology development among search engine companies eager to extend their empires from the static world of text to the dynamic realm of video and audio.

The result of this demand has been a growth in specialty search systems, much like SpeechBot, that fill the gap. These upstart projects/companies may serve as serious competition for the leading search engines in the years to come. However, the majors are not standing still. Lycos and Altavista have already had systems in place and Google is already working with NPR and others on their multimedia indexing.

One interesting find was StreamSage, an audio and video technology provider. They have released a site, CampaignSearch.com, that allows users to search the political speeches of the upcoming US Presidential candidates. It's a great preview of how valuable this form of search will be.

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Patenting Online Relationships

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Posted by Stowe Boyd

eHarmony has reduced it all to a few equations, or at least a 'method and system' so I guess all the umptyump millions being invested in social networking and dating companies are being thrown away.

Rachel Konrad
[from The Seattle Times]

This month eHarmony.com received U.S. Patent No. 6,735,568, which describes a "method and system for identifying people who are likely to have a successful relationship."

Not surprisingly, critics and competitors trash eHarmony's process as overly scientific -- some dismissing the so-called "love patent" as gimmicky.

Oh no, no gimmicks. But patenting successful online relationships? I will have to readt the patent, I suppose, but this is too much.

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Gush 1.1 Beta2 Released

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Posted by Stowe Boyd

greggush_tmbn.jpg2Entwine has released the Gush 1.1 Beta2 (see 2Entwine | Introducing Gush).

Most important addition (from my perspective), is the ability to type in each IM window instead of the "message center", which is a separate window. The "messgae center' approach led me to constantly be sending an IM conmversational stroke to the wrong person when I had multiple IMs going at once.

Secondly, Gush now supports exporting of conversations. Gush has always had a time-ordered archive of all conversations, which is great. But there was no way to export -- which I found out only a few weeks ago when I tried to do so. Even better, Gush supports embedding conversations direcly into blogs with the ChatLoader Flash SWF file. This looks really cool, but I haven't fiddled with it yet.

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May 27, 2004

The New Yahoo! (Messenger that is)

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Posted by Gregory Narain

A few days ago, Yahoo! released an updated version of its Messenger product. Generally speaking, I do not use Yahoo! IM, or any specific IM client as I prefer to work with tools like Trillian so the announcement slid past me. Yesterday, an old friend and fellow developer IMed me to rave about the many changes to the new messenger and to bless their virtues. Naturally, I was intrigued so I installed it and set up an account to test it with.

After installing the app and using it for an hour or so, I've discovered many very interesting features worthy of mention. There are many new and features added to the mix, however it the most compelling cluster in the Digital Identity and Privacy domains.

...continue reading.

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May 26, 2004

SpeechBot - Indexing Audio Conversations

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Posted by Gregory Narain

John Dowdell points to an interesting research project being conducted at HP Labs, the SpeechBot. As the site describes, "SpeechBot is a search engine for audio & video content that is hosted and played from other websites".

Digging a little deeper into the technical documentation for SpeechBot, I came across this summary:

SpeechBot (http://www.compaq.com/speechbot) is the first Internet search site for indexing streaming spoken audio on the web. Unlike previous attempts to index spoken audio on the Web, which have relied on either adjacent text, metadata, or hand supplied transcripts and close captions, SpeechBot uses automatic speech recognition technology to transcribe and index documents that do not have transcripts or other content information. The use of speech recognition permits the efficient and cost-effective indexing of thousands of hours of audio content, which were previously inaccessible. Because of this indexing, SpeechBot allows users to quickly search for relevant content in long audio documents and yields a high precision on first page-retrieved items.

SpeechBot indexes streaming media files based on their content, much as conventional search sites index ordinary Web pages by their text content. Like conventional search sites, SpeechBot does not store or serve the multimedia files themselves, but rather provides users with links. SpeechBot’s current index has over 3200 shows, 3500 hours of audio and 20 million words. The index is continually updated using SpeechBot’s highly scalable architecture.

...continue reading.

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May 13, 2004

Microsoft Office Live Meeting: Server and Service

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Posted by Stowe Boyd

Microsoft's Taylor Collyer spoke with Cathleen Moore at N+I in Las Vegas (boy am I glad to have missed this one) clarifying plans for the company's Live Meeting web conferencing offerings.

Cathleen Moore
[from InfoWorld TechWatch: Microsoft prepping Web conferencing server in addition to service]

Today Microsoft offers Web conferencing as a service, but soon Microsoft will release a server version of its Office Live Meeting offering that will be offered in addition to the service. It will be a server/service continuum, depending on the size and the needs of the customer.

I spoke with Taylor Collyer, director of marketing for Microsoft's Real-Time Collaboration Group, at N+I in Las Vegas yesterday.

Collyer would not commit to a specific timeframe for the offering, but he did say they are working on it now. My earlier assumption that end of year was possible seems to be pretty far off the mark, according to feedback from Microsoft. So now I'm just going to say it is anyone's guess. Microsoft is good about letting the press know what they are working on even if it is farther away than Pluto (Longhorn, for example), and I'm thankful for that. So the server version of Live Meeting could be years out. But analysts have expected this, so it is not a big surprise.

And its consistent with what Microsoft has been saying all along, and where their vision for consolidated, medium-hopping collaboration is headed.

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Plaxo Enters Search Wars With Yahoo

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Posted by Stowe Boyd

Received a press release from Plaxo today, with a number of interesting factoids in it:

  • Plaxo has more that 2 million members now, and more than 30 million have access the service.
  • Plaxo 2.0 is coming out later this month, and it will include an integration with Yahoo Search capabilities allowing users to search the web right inside of Outlook.
Another front opened in the search wars.

Personally, I would live to have some better search capabilities for searching Outlook content, but it doesn't look like Plaxo/Yahoo are going the Enfish route, as nice as it would be to have a faster and more ergonomic search capability inside of Outlook.

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Teenagers In Another World: The Future

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Posted by Stowe Boyd

A recent AT&T study about communication media shows that teenagers are living in a future world, one that most adults are simply unequipped for.

[from Getting The Most From Your Favorite Gizmo ... The Telephone]

U.S. Postal System

  • Although the U.S. Postal System scored second highest for usage [83 percent], the majority of consumers [64 percent] spent thirty minutes of less communicating by conventional mail during a ten day period.

  • Men are slightly less likely [80 percent] than women [86 percent] to have used the U.S. Mail. By age, the differences are more dramatic.

  • Fifteen to 17 year-olds are least likely to have used the postal system -- just 44 percent -- with the number climbing to 76 percent among 18-34 year-olds.

Email

  • Email was used by 62 percent of the consumers. 62 percent also indicated they spent two hours or less communicating by email.

  • Senior citizen use of email, however, was found to be 35 percent while 56 percent of 15-17 year olds indicated they had used email within the past ten days.

Voicemail

  • About half of 15-17 year-olds had used voicemail [49 percent], while only one quarter of seniors 65 and over had used it.

Instant Messaging

  • Teens were the most likely to use instant messaging (IM) and the numbers continue to decline as age increased: Half of 15-17 year-olds used IM, 41 percent among 18-34 year-olds; 33 percent among 35-49 year-olds; 24 percent of 50-64 year-olds, and 14 percent of those aged 65 and over.

Text Messaging

  • The best predictor of text messaging use is age. Four in ten [39 percent] of 15-17 year-olds have used it during the past ten days. Use decreases steadily with age down to 4 percent use among those age 65 or older.
So, predictions: postal mail is nearly dead, and we should anticipate that the next generation will never use it at all, vmail and email are still growing in use, but IM (including text messaging) is emerging as the defining communication medium of our time and should become the leading communication medium within the next ten years, eclipsing telephone, email, and (cough, cough) postal. I don't just mean text messaging, but synchronous, presence-based, identity-validated communication a la IM. This may include voice, video, app sharing, web conferencing, or other dimensions of interaction, but it will be based on the IM backbone. So the title of the press release is laughable, really.

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Google Blog

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Posted by Stowe Boyd

Seems like a long time ago that I wrote about the market ramifications of Google purchasing Pyralabs (of Blogger fame). Now, a lifetime later (15 months have passed) Google has gotten around to having an official blog: see Google Blog.

Its hard to judge a blog after only a few entries, but a few comments. The first entry is signed by Ev Williams, the Blogger Program manager and founder of Pyra, welcoming us, in a ribbon-cutting ceremony. But the other two entries are unsigned. Is it a unnamed, faceless PR staff at work? I would have hoped for interaction with specific real people. If not Eric, Sergey, and Larry -- who are 'first named' in the first blog entry as if we all know who they are although they are not explicitly present, as if we, the readers, are already members of the Google cult-of-personality -- then other tangible and responsible peoples' names should be on the entries, taking responsibility.

The flap outlined in today's WSJ (in Tech Journal) regarding Google's decisions to pull an entry dealing with outsourcing of engineering jobs to India, suggests that even a iconoclastic icon like Google can find itself painfully and publicly pulled between the conflicting goals of openness and corporateness.

What does it mean for a publicly traded (or soon-to-be) company to have an 'official blog'? Will it just be marketing propaganda or brochureware packaged in a different folder format? Or is it going to be an active dialogue with the marketplace? Which marketplace, by the way? How could a behemoth the size of Google have only one official blog? Won't it actually need hundreds? Or at least dozens? One per product line? Who will watch the content, to make sure it passes SEC muster? Who will watch the watchers?

These and a thousand related issues will need to be aired and resolved before the openness/corporateness divide can be bridged. But I retain the conviction that the final bridgework will rely on blogging, and other social tools, and in that regard Blogger and its competitors are looking at a big future, although the societal impacts of increasing openness in the business scene -- as a needed element of transparent corporate governance -- are likely to lead to wild oscillations in our perceptions of what goes into appropriate, effective, and legal corporate public relations.

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May 11, 2004

I H8 U

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Posted by Stowe Boyd

I have uncovered all sorts of stories over the past few years that demonstrate that people find it easier to 'talk' about some things through IM, rather than face to face. Teenagers find it easier to talk to their parents about many issues through IM, for example (see Online Communication Makes Difficult Topics Easier). It should come as no surprise, then, that more people in the UK are using cellphone text messaging (which is much more common there than here in the US) to deal with difficult subjects, such as breaking up with your honey, quitting your job, or arguing.

[from The Many Uses of SMS: Mobile9.com]

The NOP poll for Sicap, a messaging services provider in Switzerland, revealed some interesting findings regarding SMS usage:

  • 45% of women owned up to secretly checking the text messages on their partners' phones, compared to 31% of men [Note: 90% of Italian divorces were linked to cell phone use (see Divorce, Italian Style) in a recent report]
  • 9% of Britons admit to dumping a partner by sending an SMS, or short message service, from a cellphone. Among those aged 15 to 24, the figure rises to 20%
  • 44% had used text messages to flirt; among the 15- to 24-year-olds, the figure rose to 75%
  • About 31% of adults said they had sent a love letter by text -- even among the over-65s, 9% had done so
  • 30% said they had conducted quarrels via SMS
  • 2% say they have used text messages to quit a job.
[Pointer from SocialTwister]

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First Take: Picasa Hello and Blogger

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Posted by Stowe Boyd

helloblogger.jpgThe recently announced integration of Picasa Hello with Google's Blogger service is fairly seamless, and works pretty much as you might expect, if you had given a lot of thought to it.

The Hello client is a cleverly implemented fusion of digital photo sharing with instant messaging (see earlier review), made really compelling when supported by the Picasa digital photo management product. The ability to share digital pix with buddies and friends through a 'chat' model, based on the metaphor of a scrollable and savable filmstrip is really great. (And now is being widely copied, it seems.)

The folks at Picasa and Google have come up with a collection of integrated elements to make Hello talk with Blogger; literally. To make the connection, you have to add 'BloggerBot' to your Hello buddylist. Then, to post pictures to a Blogger blog, you share the photos with BloggerBot, just as if he were another person, more or less. However, the interaction with the bot leads to a number of additional controls presented in the UI, such as the option (one I recommend using) of creating a brand new Blogger blog as the place to post your digital photos. Check out stowepix.blogspot.com to see the photos I posted. The augmented IM interface also supports adding captions for the photos, which also worked.

I had less luck trying to use an existing blog, although I created one only minutes earlier through the conventional (although newly improved!) Blogger interface. I never was able to get the snags out of that, although I gave up after only a minute or so, being a lazy and weak-kneed analyst at heart.

This was also my first peep at the new Blogger, which looks like it has remained true to its lowest common denominator model, and if anything has simplified what was almost the most minimal of conceivable blog feature sets. I must confess, that like other reviewers, I find myself wondering about things like trackbacks, predefined lists (like Typepad Typelists), and the like. It definitely needs more than this to get me to recommend it. I can't seem to enable comments for the photo blog I created, although comments are turned on. I will reserve final judgment, but at first glance it looks like hardly any work has gone into extending the feature set (although I don't recall comments being a built-in of Blogger before), so I am presuming that they spent a great deal of time and energy on performance, scale, and reliability -- all below the hood. I am willing to hold my breath a while, I guess, but this is pretty tame stuff.

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Estonia - Leading The Way For E-Government?

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Posted by Stowe Boyd

A recent post from Loic Le Meur on what's the state of the practice in Estonia makes me cringe when I think about the US and e-government, which seems focused on Patriot Act style surveillance and security rather than anything to make life better at the grassroots, like mobile phone payment of parking fees.

Loic Le Meur
[from Estonia: 40% of the street car park payments made via mobile phone in some cities]

In the summer of 2001, the Government created a web page Täna Otsustan Mina ("I Decide Today"). Ministries upload all their draft bills and amendments there, allowing people to review, comment on and make proposals on the legislative process as well as propose amendments to existing legislation. Ideas that gain substantial support will be reviewed by competent bodies. Approximately 5% of all ideas are used as amendments to bills.

In April 2002 the Look @ World Foundation started an ambitious training project – the goal being that by spring 2004, 100,000 Estonians will have been taught basic computer and Internet skills. In October 2003 more than 75 500 people have passed the training. Primary feedback indicated that 59 per cent of the participants have become regular internet users.

[Note: Big Brother-esque activities are apparently going on in Estonia, too, however.]

Since January 2002, the Citizenship and Migration Board (www.pass.ee) has been issuing a new primary domestic identification document - the ID card. In addition to many advanced security features, the card has a machine-readable code and a microchip containing the visual data on the card and two security certificates (long number series), to verify the individual and supply digital signatures. Possible future uses of the card include integration of ID cards and banking cards and various access cards. By the end of 2003, 350,000 ID-cards were issued.

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Dana on Ev Williams: Give It Time

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Posted by Stowe Boyd

Dana (over at Moore's Lore) thinks we should hang Ev Williams because of the recent Blogger release. I haven't yet fooled around with the Picasa integration (see yesterday's story) but it looks like the push is toward mass market appeal, as opposed to more features for weenies like us.

The jury will have to remain out a while on that one, and perhaps it will be better to look at the next series of releases, to see if the numbers creep up and if defection rates (always very high for blogging tools) go down.

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May 10, 2004

Picasa Partners with Google's Blogger

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Posted by Stowe Boyd

Got very interesting email this morning, announcing a new partnership between Picasa -- the digital photo management company, whose Hello IM/Photo sharing app I reviewed here last year -- and Google's Blogger service. I haven't yet fooled with the integration, but I plan to.

Wendy Corn
[via email]

Dear Stowe,

Picasa, Inc., (http://www.picasa.net) the leading digital photo organizing software which allows photographers to organize, manage and share digital photos, announced today it's working partnership with Blogger.com, a subsidiary of Google, to allow Blogger members to post photos and captions directly to their personal online journal or Weblog using Picasa's innovative sharing tool Hello.

Hello (http://www.hello.com) opens a private peer-to-peer network connection for instant sharing of photos and immediate feedback through Hello's chat function while Picasa facilitates users to organize and share their digital photos. This integration gives Bloggers a fast and easy way to expand and express themselves through their Blogs while increasing visibility on the web through photos. In order to post photos and captions, Hello users simply send their photos to the username "Bloggerbot" and immediately their Weblog is automatically updated.

Please consider sharing this news with your readers by adding a link to Picasa and posting the press release below. If you are interested in writing a feature story or would like to review Picasa/Hello please contact me. For more information please see the press release below.

Thanks and I look forward to hearing from you.

Best,

Wendy R. Corn
On Behalf of Picasa

The following press release is not yet available on the Picasa website, as far as I can see.

FOR IMMEDIATE RELEASE

Picasa Brings Instant Photo Publishing to Blogger

Blogger Users Can Add Pictures to Their Blogs With Picasa's Hello Software

Pasadena, Calif. ­- May 10, 2004 - Picasa(tm), Inc., the leading developer of software which enables photographers to effortlessly organize, manage and share digital photos, announced today a product integration with Blogger(tm), the free, fast and easy-to-use service for publishing and sharing information online. Through Picasa's Hello photo-sharing application, Blogger users can now post photos and captions directly to their personal weblogs, or blogs.

Hello enables users to instantly share images securely over a peer-to-peer network and chat about them. The new Hello "BloggerBot" enables Hello users to post photos and captions to their Blogger blogs. The BloggerBot resizes the photo, uploads and publishes it to the web in seconds.

"Blogs are a popular platform for sharing information on the web, and we are thrilled to be working with Blogger to use the power and efficiency of Hello for publishing photos to blogs," said Picasa CEO Lars Perkins. "Picasa is committed to simplifying the sharing process for digital photos, and by adding the ability to publish to Blogger blogs via Hello, we offer users another option to share photos with friends and family."

"We're pleased to be able to offer the ability to post photos and captions through Hello," said Evan Williams, Blogger program manager, Google Inc. "This is a great opportunity that further enhances and improves the web publishing experience for Blogger users."

Hello currently has more than 250,000 users and can be used with or without Picasa, the company's flagship digital photo organizing software. Hello is offered as a free download available at www.hello.com.

Picasa is award-winning software that has been used by hundreds of thousands of people to organize their digital photo collection. Picasa users do not have to manually organize their digital photos. Upon installation, all images on the hard drive are automatically organized into albums, and new images are automatically added as they are saved to a user's hard drive. Picasa enables users to browse quickly through the entire collection of photos on their PC by displaying thumbnails of each image. The thumbnail system removes the need to search for digital pictures using original file names, which makes it difficult for many digital camera owners to find the photo they need. Advanced features include: cropping, rotation, red-eye removal, keyword search, slideshows, movie support and photo timeline display. Consumers can purchase Picasa for $29.00 or download a free 15-day trial at: www.picasa.net.

Owned by Google, Blogger is a free web-based service that helps consumers publish on the web instantly without writing code or installing software. Blogger's powerful publishing tools enable users to create, collect, and share opinions and experiences with a web-wide audience, whenever they'd like. For more information, visit www.blogger.com.

About Picasa, Inc.

Founded in 2001, Picasa, Inc. (www.picasa.net) develops software that makes it effortless for digital photographers to organize and share their digital photos. Picasa, the company's flagship product introduced in October 2002, can be used by photographers of all skill levels to easily categorize their digital photos. Picasa is a privately-held company headquartered in Pasadena, California, and a network company of Idealab, a creator and operator of technology businesses.

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May 06, 2004

Game Boy Advance IM From Majesco

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Posted by Stowe Boyd

In advance of the E3 2004 conference, Majesco has announced its Wireless Messenger for Game Boy Advance:

Craig Harris
[from IGN.com

Though details are rough, according to the company Wireless Messenger will enable users to send instant text messages wirelessly, and the Wireless Link will allow gamers to play any game link-compatible multiplayer game wirelessly.
Both products will make their official public debut during the Electronic Entertainment Expo next week.

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May 04, 2004

Jabber and EBS Team: XMPP-based FX Solution

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Posted by Stowe Boyd

I was briefed this week by Joe Hildebrand of Jabber on the company's recent announcement about a teaming relationship with EBS. I usually don't report on teaming announcements, which can be mere marketing fluff. However, this announcement represents a watershed on several levels.

First of all, this is the first time Jabber has been able to tell the story about how its XCP technology is being used as the core real-time messaging infrastructure for a financial services real-time application. There have been a number of other applications along these lines, but the companies involved have decided not to announce the Jabber technology role, for competitive or other reasons.

Second of all, this is a great example of the application of XCP in a really big space. EBS is responsible for 70% of the world's foreign exchange trades, and the application developed will be making extensive use of Xdata forms within the XCP technology.

EBS had a real challenge in transitioning: zero downtime was required. Because of the XCP architecture -- they integrated the proprietary protocol of the existing FX trading client into the XCP server -- the company was able to accomplish the transition without a hitch. Over time, a gradual tansition to a new Jabber client can be accomplished, without any downtime.

So, this EBS relationship is not just an empty marketing announcement, but an indicator of the maturity of Jabber technology, and a real good example of where real-time collaboration in the financial services arena is headed.

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May 03, 2004

Silk Road Acquires Moblogging Technology

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Posted by Stowe Boyd

I was pinged this morning by Peter Quintas, who told me that Silk Road has acquired some moblogging technology:

Peter Quitas
[from tourniQuet]

I'm so exicted about this technology and offering that I wanted to share the scoop... We've acquired a mobile blogging solution that integrates directly to the network operators. The technology can be served through 2 models, the typical SMTP send-like-an-email model, or through MMS, a more robust and secure channel. This is a HUGE capability for enterprise use.

Some highlights of the latter model:

  • Information on user agents (devices/users) are easily available
  • Robust authentication, authorization, guranteed message retrieval
  • High security, SSL and digital signature based integration possible

More to come soon...

I am intrigued. Silk Road is moving very fast into the enterprise blogging space -- moving out ahead of the more established content management players -- and I am glad to see the inclusion of moblogging features there. I hope to have more substantive information soon.

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April 29, 2004

People-Centered Knowledge Management

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Posted by Stowe Boyd

Had a great chat the other day with Matt Mower (of Evectors, the people who gave us K-Collector). Matt gave a presentation the other day, and although the slides don't do it justice, I thought you might want to take a peek at People-Centered Knowledge Management, which basically states that social tools are becoming the infrastructure for corporate knowledge management. I agree.

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SPIM Stats

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Posted by Stowe Boyd

A collection of stats on SPIM and IM growth:

Marty Schultz
[from How to stop IM and SPIM abuse - News - ZDNet]

About 70 percent of all organizations used instant messaging by the end of 2003, according to market research firm Gartner Inc. Gartner predicts that by the end of 2005, instant messaging will surpass e-mail as the primary way people interact electronically.

All this IM growth is spawning rapid proliferation of SPIM, or spam through instant messaging. According to Ferris Research, more than 4 billion SPIM messages--will be sent in 2004. That's up 100 percent from 2003. The Yankee Group estimates that 5 percent to 8 percent of corporate IMs are SPIM.

Higher numbers for SPIM than I have seen before, but the term has started to be used for various sorts of malware that find their way behind the firewall through IM file transfer, not just hustlers in chat rooms.

Note: Marty goes on to make a number of pronouncements about IM use, most of which I profoundly disagree with.

"The final step in solidifying your organization against SPIM-based viruses is to centralize, archive and virus check all files being transmitted through Instant Messaging. [Ok] While there are several ways to accomplish this, most organizations have found that prohibiting files from being transmitted through Instant Messaging is the most reliable. The alternative, sending a file over e-mail, is just as convenient and easy as sending the file over Instant Messaging [no it's not]. Most IM management products provide a feature to prohibit files from being transmitted.

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Dead AIM - AIM Enhancer

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Posted by Stowe Boyd

Although I have recently switched to an experimental use of Gush (see Another Go At Gush), which logs me into AIM, Yahoo, and MSN as a "multi-headed" client, I recently stumbled across Dead AIM (check out some other screenshots) which supports som cool features, like transparent windows, and popup login notification (pictured above).

[Thanks to Captology for the link]

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April 28, 2004

Ethics and Etiquette of Social Networks

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Posted by Stowe Boyd

My April Social Commentary column is up at Darwin:

Stowe Boyd
[from The Ethics and Etiquette of Social Networks - SOCIAL COMMENTARY]

AS SOCIAL NETWORKING solutions become part of the everyday fabric of business life, we need some guidance at the meta social level. When and how should we apply these tools, and how should we respond to others who are applying them in ways that we don't want to go along with? What are the rules of engagement?

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Survey on Online Communities

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Posted by Stowe Boyd

I received a (nicely) nagging email today from Jenny Ambrozek, asking me to remember to participate in her survey on online communities by May 2. She buttered me up with some praise (which always works with me):

Jenny Ambrozek
[via email]

Stowe

For the presentation of the survey I have been bothering you about for The Hague Virtual Communities Conference Joe Cothrel and I are working on a time line of key developments 1999-2004. It updates a presentation Joe gave in 1999 that tracked the history to that point: (see his presentation)

Clearly crediting you with the term "social tools" needs to be added. I know the date was 1999 but I thought it was in a Darwin Magazine article.

Looking at your site I found it in "Running Light" that I gather was a newsletter printed by ABuzz that you edited? [it was an issue of Message entitled Social Tools: Business Culture in the Post-Everything Economy]

It rather gets one's attention to see your statement:

"I call these social tools.: software intended to shape business culture."
Stowe Boyd

If you can please advise the correct source so we promulgate truth rather than fiction that would be most appreciated.

Best
Jenny

Conducting survey about state of online community/networks that closes May 2.
[click here for survey]

Thanks, Jenny, for the detective work, and good luck with the survey.

Here's the paragraph with the quote in context:

The Rise of Social Tools

The big story of the transformation of business culture isn’t the props -- the servers, networks, ten million web sites, and all the information lying around in databases and in HTML -- but what people are saying to each other and how they coordinate their actions, behavior, and goals. The big story is that the global computer network is a enormous chat room, enabling us to collaborate in unexpected, complex, and novel ways. We are experimenting with new social systems, systems that to an unprecedented degree involve software and hardware.

In the 60’s it had become unthinkable to run a business without a telephone on every desk. By the late 80’s, everyone had to have email. The need for cost justification of these new expenses, at first demanded by management, fell by the wayside as the second-order effects -- the social impacts -- became felt. The rise of PCs has not led to increase in productivity relative to things that people formerly did without PCs, like writing letters and memos, or selling widgets. PCs have decreased productivity in these areas. Why? Because people are spending their time in new activities, activities that were not possible before, and adding new value to the business. And all that comes for a price -- the time spent in the care and feeding of computers, networks, and software.

And at the same time, a new category of software is emerging, software intended to augment social systems. Not to change the company inadvertantly, like email did, when the electronic analog of interoffice mail became something else, grew into something else by changing the way people communicated, and led a change in the structure of the company. No, this generation of software is intentional, designed from the start to guide human behaviour into new paths and patterns, to counter prevailing ways of interaction. I call these social tools: software intended to shape business culture.

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Cruft on Xfire

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Posted by Stowe Boyd

Mike Pusateri posts about Xfire, which he calls "Real Social Software", meaning I guess that other stuff isn't.

Mike Pusateri
[from Cruft]

In other social software, the software does what the user tells it to do and usually creates a profile about what a person says about themself. Xfire takes this to the next level. It creates a profile about a user actually does, and allows others to see it.

Imagine if you will, running a piece of software that watched what you did online. It could tell where you spent your time online and what you were connected to currently. If you were in an IRC channel, it could point your friends to the IRC channel. If you were posting a lot on a specific message board or wiki, it could tell your friends that's what you'd been up to recently.

It's reasonable to concieve of software could track where you had commented on blogs and keep a record for you or let others see you comments on other blogs. Matt Haughey's Posted Elsewhere could be automated rather than hand crafted.

Yes, there's privacy and control issues. Sure, I don't want people knowing how much time I spend at porn sites either. But those are all solvable problems. The Orku-tribe-sters have been examing those issues ad naseum.

The possibilities go on and on if you start thinking about having an intelligent agent that keeps track of your net wanderings. Xfire is the first of a new breed of social software. A breed where the burden of work is removed from human and placed in the hands of the software, allowing the human to focus on the fun and interesting things.

I rambled on Xfire a few months ago (as Ross Mayfield noted in his nod to Cruft's posting.)

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Prohibition Does Not Mean Abstinence

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Posted by Stowe Boyd

A not-so-surprising result from a recent study by FaceTime and IDC: banning IM use does not necessarily lead to non-use.

[from Banning Instant Messaging does not reduce business risks]

FaceTime Communications and IDC have conducted a joint survey into Instant Messaging security. This shows that most organisations which prohibit Instant Messaging in the enterprise fail to address critical network security, information security and regulatory compliance risks posed by its unauthorised use among workers.

36 percent of the survey's respondents reported that IM is prohibited by their organisations, but only 17 percent of those prohibiting IM reported having a solution in place to block usage. Public IM clients can easily be downloaded and used by workers without IT knowledge or control unless IM blocking solutions have been implemented.

Business people know that IM is an effective form of communication, and so when the corporate bozos attempt to prohibit a flexible and effective form of communication -- the only one availble, mind you, that is presence-based -- guess what? Many decide to download IM clients anyway.

The implied solution, though, by FaceTime (and others of its ilk, like IMlogic, Akonix, and Zonelabs) is software that will actually block IM use. If that is applied as part of the roll-out of a corporate, secure IM solution, I am all for it. But the lose-lose case -- where the company shuts down all IM use -- is simply stupid. But we should never underestimate the power of human stupidity, or the willingness of the establishment to prohibit innovative and dangerous ideas.

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April 26, 2004

Joe Hildebrand on Gush for OSX

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Posted by Stowe Boyd

Joe Hildebrand of Jabber mentioned that he had blogged on Gush.

Joe Hildebrand
[from Jabber Architecture: Gush on OSX]

Gush is already the best-looking [Jabber] client on OSX, in its very first release. Nice job.

He also makes a list of recommendations, and I agree with several, particularly those focused on the RSS feeds and getting multiuser chat working.

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Another Go With Gush

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Posted by Stowe Boyd

The folks at 2Entwine have released v1.1 of Gush, with a long list of new features, in particular support for gateways to connect with AIM, Yahoo, and MSN, presence notifications, and improved RSS support in the included blog reader. I reviewed an earlier version a few months back (see Gushing for Gush).

I have shifted over to testing Gush v1.1 extensively, and I have imported AIM, and MSN contacts into the client -- aside from a few small confusions, it seems to work (although the AIM nicknames got scrambled somehow, and I had to rekey them). Like Trillian, Gush now can serve as a single client, linking to all the networks, plus Jabber, which is the native protocol.

gushAIM2.jpg I really like the notifications panel (look right), which is a window that hovers within the app's desktop, and indicates your buddies comings and goings.

The RSS reader has been drastically extended, and supports thumbnails and full size photos from RSS feeds. Really awesome.

Like I said in the earlier article, I would like everyone to download this client. The ability to create 'announcements' for the various groups on your buddy list is a real breakthrough. With the integration with AIM, Yahoo, and MSN, as well as external Jabber accounts, Gush supports broadcasting of those announcements -- a feature that I like, but which I learned about the hard way last week. I thought I was sending an announcement to Gush users, but my entire AIM contact list learned about my plnas for a West Coast trip. No sweat, and I like the ability to broadcast to a group -- no matter what service they are on! However, to be able to browse the announcements as if they were blog entires, you need a Gush client, and I guess, a Gush login id.

Get one, and send your contact info along to me. I am trying to develop a buddy list for Get Real readers, and user that as a means of keeping in the loop with you'all... better than email, for sure. And Gush -- while habit forming -- is still free.

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April 21, 2004

Ray Ozzie on v3.0, Rich Clients, and Everything

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Posted by Stowe Boyd

I recently reviewed the v3.0 release of Groove, very favorably (see Groove 3.0: A Tool For Our Times). In a recent interview by Thomas Claburn, Ray Ozzie of Groove Networks makes a number of interesting comments about Groove's 3.0, rich clients in general and other stuff, including Skype, of all things (I wonder if he is an investor, or just loves all things peer-to-peer).

Thomas Claburn
[from InformationWeek]

InformationWeek: Have we moved beyond the desktop metaphor to a shared desktop?

Ozzie: I guess what I would say, at a very high level, is I'm a very big believer in the rich desktop. We started many years ago with a belief in mainframes and decentralization of systems. Then we went through a PC era where end users were extremely pleased with the empowerment they got by having software on their desktops.

Then in the Web era, the pendulum swung back again to centralized control and centralized app deployment. And that was very good for many reasons. Particularly in enterprises, you get economies of scale by doing things in a centralized manner.

But I think the pendulum has swung back, or at least into the middle, where people are realizing that decentralization, in a world of ubiquitous networks, in a world of highly mobile individuals, this concept of decentralized systems and decentralization is of increasing relevance. And it's of relevance in our case to communications and collaboration between people. In the telecom world, I don't know if you've every heard of Skype, but that's an example of how decentralization and decentralized architectures are impacting telephony. Ubiquitous networks and rich clients can be very, very, very valuable.

I am an equally strong advocate for rich clients, and think that Groove 3.0 is a big step forward (especially when contrasted with 2.5), but there is still a long way for Groove to go.

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April 16, 2004

What Is Real?

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Posted by Stowe Boyd

I saw that Julian Dibbell reported that he is making nearly $50K buying and selling imaginary ("virtual") goods related to the Ultima online game. This has been covered in Wired, and Terra Nova.

Why does this seem more far-fetched than the market for ad-words, or people buying subscriptions for a virtual "pay-for-involvement" with edgy, sexily tattooed women at Suicide Girls, or subteens paying to read the bogus blogs of teeny dolls (as reported in today's WSJ)?

For some reason, the ground seems to have shifted under my feet. But then again, a year ago I didn't expect to have sponsors at my blog, either.

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April 15, 2004

Yahoo Business Messenger Rumors

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Posted by Stowe Boyd

Rumors are making the rounds about Yahoo's Business Messenger service. It seems (I have been told) that the Yahoo BM team have been sent home and all business activities surrounding the offering have been halted. I will ping my contacts there to see what gives.

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I Even Socially Spammed My Own Website

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Posted by Stowe Boyd

One of the many email addresses that Zero Degrees' Outlook plug-in found yesterday (see earlier piece), was the 'secret' email address that TypePad provides to post entries to Typepad blogs. So I discovered an entry at my www.aworkingmodel.com website (which is a TypePad blog) that is an invitation to Zero Degrees.

Check it out: A Working Model: Connect with me in ZeroDegrees?.

I discovered this because Jason Hardebeck, a friend who had the same circumstances befall him, posted a comment on the entry, and I was notified by email. Sheesh. As he says in the comment, it will take weeks before the impacts of installing this "virus" are all cleaned up.

[Note: Got a warning from Peter Quintas, of Silk Road, that the "click here for more information" link created by Zero Degrees in the email (now disabled) exposed my secret email address, so people could have posted who knows what at my company website.]

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New Zero Degrees' Outlook Plug-in: I've Socially Spammed Hundreds By Mistake!

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Posted by Stowe Boyd

[2004-08-23 Update: Jas Dhillon's comments of 22 August, and my clarification are presented in a new entry.]

[2004-08-21 Update: recent flapdoodle over Multiply has led to a lot of new hits on this story -- see Slicing Social Spam Both Ways. I don't believe that email invitations to join social software is "spam", in the sense that it is generally used, a point I did not make clear in this piece, although I did use it in scare quotes.]

Yesterday, I hoped to review the new Outlook plug-in from Zero Degrees. But what happened is a bit more than I expected.

First, the tool supports finding uncaptured email addresses in messages -- which sounds like a helpful feature. I ran that, and discovered a few hundred email addresses that could be helpful to save, although a lot of them were various 'support' and 'info' addresses from emails directed to me from online services and product companies. Wading through them to decide which ones to keep permanently is a chore that I was not ready to face.

But I thought it would be good to upload my contacts to Zero Degrees' server -- as a backup, before proceeding with other contact housekeeping. However, Zero Degrees -- apparently in response to customer requests to simplify the use of the tool -- has made uploading and inviting all contacts as single step process! As a result, my one mouse click led to hundreds (maybe 1000+) people getting invited to join my Zero Degrees network.

If you are one of the many that I have 'socially spammed' -- apologies. Be warned if you are signing up that the Outlook plug-in has potentially unexpected consequences for users.

It is interesting to see how many positive responses this has led to, however. At least 30 people have signed up to Zero Degrees as a result of the invitations, so far. I have received dozens of rejection emails, as well, associated with out of date email addresses -- which Zero Degrees does not manage in any way. I also have several 'please remove me from your mailing list' requests, and several folks have deflected the invite with a counter invitation to LinkedIn or Spoke.

The Zero Degrees service has many attractive features -- which I will review at a later date, once the dust has settled on this little contretemps -- and has attracted a lot of positive comments from those who have signed up. But the company will have to reinstitute the multi-step, checks-and-balance approach for the Outlook plug-in: in the meantime, don't click the button to upload all your contacts!

[Note: I see Ross Mayfield is warning folks over at Many2Many.]

[Note: I see Chris Allen got burned, too.]

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April 12, 2004

New Email Re: Dogster

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Posted by Stowe Boyd

Got an email, feedback to my recent piece on Dogster:

Ted Rheingold
I'm Ted Rheingold and among other things I do the site Dogster. Clearly you think about net-based communities quite a lot. Therefore I'm pleased to see that you get Dogster for what it is. One of the reasons I originally liked the idea of Dogster so much is that it is a sharing site w/o having to risk offense. Visitors leave with positive connections (e.g. "that dog CornNut is so cute") without having to expend any personal commitment. And when they come back the dogs are waiting like good dogs just as they were before, but perhaps w/ more pictures or info ;)

Ted R.

nb: No one knows you're a human on dogster!

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April 09, 2004

Lowest Common Denominator Collaboration: File Sharing

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Posted by Stowe Boyd

I have recently been fiddling with a group of interesting file sharing technologies, such as Groove's new v3.0 release and the beta release from Shinkuro.

The goal of file sharing is simplicity itself: to create a means to 'share' files between different PCs or individuals. The meaning of 'share' in that sentence can vary greatly, however. It might mean 'quickly copying updates made at one location to the remote versions of the file elsewhere' in the most basic case, up to and including 'coediting the document in a web conferencing setting.'

I am interested in the baseline meaning of file 'sharing'. This notably excludes the so-called file 'sharing' supported by many instant messaging systems which is really a misnomer applied to file transfer.

So I have taken a look at three other file sharing solutions: FolderShare, CleverCactus, and the file sharing aspects of Mirra's personal server technology.

...continue reading.

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April 07, 2004

Channel 9 - Microsoft Blogs to the Development Community

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Posted by Stowe Boyd

I got several pings in the past day or so about Microsoft's Channel 9, a group blog set up to better connect to the developer community. Looks interesting, although there is a lot of chatter within the userbase about the site itself -- how its configured, the UI, and so on -- that suggests it is very much a work in progress, although very promising.

One news piece at Computerworld on the site demonstrated the conflation of the "social networking" term to include various non-networking social tools, like blogs and wikis.

[ from Microsoft's Channel 9 gets social with developers - Computerworld]

Microsoft Corp. has quietly expanded its Microsoft Developer Network with a Web site that combines a host of social networking technologies in a move to improve communications with outside software developers.

The Web site, called Channel 9, uses weblogs, mobile blogs, wikis and forums as well as other technologies to reach out to developers. The site was created by a group of five engineers and technology evangelists at Microsoft; it was named after the United Airlines in-flight audio channel that allows passengers to listen in on cockpit communications.

But there is no explicit social networking technology whatsoever. The term will soon be so overused that no meaningful residue of its initial meaning will remain.

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Vodaphone Futures

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Posted by Stowe Boyd

flash2presence.jpg
I really like the Vodafone flash demo that shows all sort of sci-fi gizmos of the immediate future.

Check out the flash paper with a local map with buddies' presence on it.

Likewise, the demo shows all sorts of applications of presence, real-time messaging, and collaboration. A kid jamming with his friends remotely is also cool, and digital posters and billboards on all the walls.

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POKE: The Value Of Presence Traces

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Posted by Stowe Boyd

Clay Shirky manages to salvage more than a good laugh from Peter St Andre and Joe Hildebrand's April Fools joke.

Clay Shirky
[from Many-to-Many: POKE in the Eye With A Sharp Stick]

So I have become bored bored bored with the April Fool’s stuff by and large, but I was struck by how much conceptual similarity the joke Jabber spec, Presence Obtained via Kinesthetic Excitation (POKE), bears to Matt Webb’s Glancing. I’ve been using Apple’s iChat as my IM client for a while now, and am addicted to the gentle ‘whuff’ sound as users enter and leave presence-space, so while POKE is meant to be ridiculous, it’s about 80% of the way to something real, something that both Webb and iChat are getting at — relying on the limbic system for presence awareness.

I go with that. I really like the subtle cues that most IM systems offer to indicate that buddys of various flavors are coming and going. That sense of social co-presence is a great context enrichment device, especially when this operates at a nearly unconscious level, like people moving around in a physically shared loft space.

One of the interesting 'etiquette' issues is how to propose a conversation to someone, and an obvious opening 'stroke' is the virtual analog of the physical observation of someone coming into your shared space: 'good morning, how are you?" This opens the possibility of interaction without the pressure to do so. But the cue of 'entering' social shared space is necessary, otherwise any approach can be perceived as an intrusion, as opposed to a welcome.

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April 05, 2004

First Take: Midentity

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Posted by Stowe Boyd

A new competitor to Plaxo (and the other "contact unmanagement" vendors) has come on the scene: Midentity.

I was prepared to like Midentity. Screen shots (like the one to the right) showed a rich client experience, and the walk through demo at the website painted a Plaxo-ish picture of not having to update your contact information manually anymore. Esther Dyson is promoting it, so I swallowed and took the plunge.

[from The Web Belongs To Us by Abaigail Townsend]

During the original dot-com boom, Esther Dyson was the first lady of the internet. Unlike many of her contemporaries, the technology sage, who has made her name over the past decade as a trend-spotter, never went away. Her latest idea is that the web is no longer the domain of corporations: it's set to become all about you and me.

"We're all narcissists," she asserts. "If you go to anybody's house, there are pictures all around the place. It's the human element. The web's going to become a place for individuals."

Ms Dyson is talking at the launch of Midentity, a "personal digital identity" specialist that wants to cash in on this new dawn. The internet is no longer new or hi-tech. It's just there - in people's offices, in their homes and in their lives - as unimpressive as the phone.

midentity.jpgBut the actual experience of Midentity is not so much narcissistic as it is user-centric.

Midentity is in fact very easy to download and get running. Importing my contacts from Outlook also proved to be a snap, and as advertised, Midentity runs as a client on your desktop. It is easy to search for contacts, and to organized them into groups (as I did with Hylton and Britton (see the screenshot)). [Note to Microsoft folks: Please add groups to Outlook contact management.]

I presume that the updating features work as described.

Given the fact that I have an implicit network of Midentity users, I don't know why they decided not to provide presence and instant messaging as a core feature. I thought in fact that the "txt" icon represented text messaging, but it seems that it is intended only for sending text messages to cell phones. Very odd. And for this service you have to purchase credits (like phone tokens). Is this some UK-oriented service that I don't get? Are these credits cheaper than doing this some other way, there? The dialog box wants to charge my credit card in pounds, so there may be an explanation of a sort in there somewhare, but I don't get it.

Why would I use this? I have instant messaging services galore to IM people, which include passing messages to cell phones, and all which serve up presence information. While I might like to have contact management capabilities linked with my already installed buddy lists from AOL, Yahoo, and MSN, why would I go down this path?

This may be more of a feature request to the IM services rather than a first take on Midentity, per se. This functionality should be offered by MSN, Yahoo, and AOL as part of the unending war between the services.

I have a hard time understanding why I would use Midentity, aside from exploiting the features that directly overlap with Plaxo et al for contact management. And Plaxo operates within Outlook, relatively unobtrusively.

So Midentity's rich client seems like an awfully heavy footprint for features that could be integrated into Outlook. Without instant messaging and presence, the Midentity client is just a tease of this that might have been.

[Update 1:14pm -- An additional feature just presented itself. The client announces email as it arrives by popping up a small alert near the Windows toolbar, including name and subject. Cool.]

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Social Networking Goes To The Dogs

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Posted by Stowe Boyd

Social networking has really gotten down to basics: tail sniffing. Ted Rheingold has launched Dogster.com, and has 9,000 dogs signed up.

dogster.jpg

Julian Guthrie
[from Internet Goes To The Dogs]

Online networking, one of the fastest growing segments of the Web, attracts millions of dollars in venture capital and millions of users angling for a personal or professional connection. Sites such as LinkedIn, ZeroDegrees, Ryze and Friendster connect friends of friends. Dogster connects friends of dogs.

"It's all about love of dog,'' said Dogster founder Ted Rheingold, a 33- year-old dot-com survivor who spends his days building Web applications for corporate clients and weekends creating his own, more whimsical sites.

The popularity of Dogster reflects a more tail-wagging, egalitarian era of the Internet today, Rheingold believes. He wants to keep the site folksy and focused and is not seeking venture capital. Instead, he hopes merely to recoup out-of-pocket expenses, such as the $200 a year Web hosting fees.

And people wonder if there is a viable business model for social networking. Ha!

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April 04, 2004

The Network is the Game: Social Trends in Mobile Entertainment

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Posted by Stowe Boyd

The inestimable A J Kim mentioned that she'd done a presentation at the Game Developers Conference. Check it out.

A J collates trends in mobile phone adoption and use, especially by "Mobiles":

A J Kim
[from The Network is the Game: Social Trends in Mobile Entertainment]

2. Mobiles self-organize into fluid, loose-knit groups

Ethnographic research shows that mobile users (age 15-30) participate in dynamic overlapping social groups (e.g. family, friends, colleagues) that they maintain via cellphone

Contrast this with MMP players (e.g. SWG, Everquest, Lineage) who belong to a single clan and pursue activities within that group

From a business perspective, groups provide an entry point for new players + a retention driver for existing players

Groups tend to move en-mass from game to game (or venue to venue)

Mobiles are the leading edge of the future wave of personal communication. All businesses should be tracking what is going on there, not just the people directly selling them game minutes, dating services, or mobility solutions. This will be the beachhead for many advertsing avenues, which will transition to locational and 'tribal' models. At least the winners will.


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April 03, 2004

Meg Hourihan and Kinja

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Posted by Stowe Boyd

Just my luck. Now that I have *finally* established contact with Meg Hourihan at Kinja, it turns out she will be leaving in the next few weeks.

Nick Denton
[From Nick Denton's blog]

Might as well get all the news out in one day. Once Kinja's bedded down, Meg Hourihan will be moving on. Meg's been project director since the start of the site, and what you see is her creation, along with the engineering team of Gina, Jim, Mark and Matt. I'm just the guy who writes the checks, and insists on pretty icons.

We're not going to refill the position, but have been searching for a Chief Technology Officer. Now that we've launched, most of the issues we'll face over the next few months will be to do with hardware, and scaling the system. We need a CTO with experience running high-volume high-availability sites. We have a couple of candidates, but the search is still open. If you're interested in the role, or know someone who would be a good fit, please email me at nick@gawker.com. I'll send the job specs.

As for future directions of the product... Meg, as well as remaining as chair of Kinja's board, will continue to consult. 37signals, the interface design consultancy, will be taking an ongoing role. And you can also send me your wishlists.

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April 02, 2004

IM Network: One Step Away From Social Networking

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Posted by Stowe Boyd

I see that Yusef Mehdi, the Microsoft executive "in charge of figuring out the company's portal strategy" believes that an IM network like MSN is almost a social networking solution, already:

Yusef Mehdi
[from CNET News.com]

Truth to be told, MSN Messenger is just effectively a couple of simple tweaks away from becoming a social network, because you have all your buddies and your buddies know who their buddies are. This is the ability to actually connect the two, and it's very, very close. The only thing that is not there is just an extension for which I could see my friends' friends.

And of course, they already have millions of users logged in every day.

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HP Researcher Creates Captions From Chat

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Posted by Stowe Boyd

Margaret Fleck, a researcher at HP, has developed technology that automatically captions photos based on what you and your friends say about them in online chat.

[from NewScientist.com]

Digital photography is booming, and people are storing ever greater volumes of photos on the hard drives of their PCs. The trouble is that people rarely label their photos.

This is the weak link for digital photo collections," says Margaret Fleck at HP's lab in Palo Alto. "In 10 years' time, finding something amongst them will be very difficult."

Fleck's answer is to tap into the wealth of information in the conversations we have when we talk about our photos with friends. She says the stories we tell do not merely describe the photo, but also talk about the events that happened before and after the picture was taken.

To harness this information, Fleck has developed software that records these conversations to hard disc, converts the speech to text using a speech-recognition program, and then extracts keywords with which the photos are captioned and indexed.

Immediately you see the possibilities outside of photo captions: any sort of group review would be immensely improved by automatic capture of salient commentary.

I have been on the trail of an 'assistantbot' that I know someone told me about a few years ago. This bot would attend chat meetings and capture action items, and them post an email to the attendees afterward. I want that. Anyone know who built it, or talked about it?

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BuddySpace Presentation: Marc Eisenstadt

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Posted by Stowe Boyd

Marc Eisenstadt of the Open University, wrote some well-modulated and well-meaning advice for my future webcasts, and sent a pointer to a presentation of his on BuddySpace, "an open-source cross-platform Instant Messaging and geo-location tool called BuddySpace, which provides multiple views of collaborative workgroups based on the concept of 'active dots on geographically-accurate detailed maps', and augmented by a variety of semantically-based services."

Take a look. Unlike my recent meandering webcast on Social Tools (which ran 55 minutes!), Marc's is a concise and insightful exposition on BuddySpace.

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Linda Stone: Update

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Posted by Stowe Boyd

Amy Jo Kim (who is much more in touch with movers and shakers than I seem to be, and who is guest blogging at Many2Many) let me know that Linda Stone (quoted yesterday in Continuous Partial Attention) is no longer at Microsoft. The article I quoted was a year or so old, but the meme of CPA seems to be hot again, perhaps ignited by Joi Ito's rapping about it.

Looks like she is doing other great things:

[from Wired (November 2003)]

Linda Stone: Former Microsoft ambassador; currently advises the power elite and consults for Segway's Dean Kamen.

Node Cred: Old-school network. Stone, 48, directed strategic initiatives at Apple and Microsoft through the late '80s and '90s; her reputation for having the ear of people like Amazon founder Jeff Bezos and ex-Apple CEO John Sculley prompted Steve Ballmer to enlist her to soften Redmond's image.

Know your enemy: Stone brought the barbarians through the gate and straight to the podium, starting a Microsoft speaker series that featured open source maven Eric Raymond and copyleft theorist (and Wired columnist) Lawrence Lessig.

Secret Weapon: The dinner party. "I've developed a seating algorithm. I don't think of who will sit next to whom, but who sits diagonally. I make sure people with high energy are thoughtfully distributed. I scatter them, so one corner of the table is always lighting up."

Speed Dial: General Wesley Clark and Danny Hillis.

Node wisdom: Stone coined the phrase "continuous partial attention," popularized several years later at the 2001 World Economic Forum. CPA describes a key characteristic of the node life. "With CPA, we focus on the topic at hand but are constantly scanning the periphery for new input and adjusting our attention accordingly. It's different than multitasking. It's knowing when to hit call-waiting and when to ignore it.

If anyone out there is in touch with Linda, could you point her to me or vice versa. I would like to see where she stands on CPA these days. Could be a fun interview.

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April 01, 2004

Kinja Beta

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Posted by Stowe Boyd

I saw (in a NY Times piece by David Gallegher) that Kinja has gone live with a beta, and after fddling around with it for few minutes (see my digest) I had an aggregation of a few of my favorite blogs up and running.

Kinja turns out to have none of the social networking flavor that I anticipated (see recent blurt: "Rumors of Kinja"), but instead looks like a blog aggregation for those who a/ don't know anything about blogs, or b/ don't want to use more compact representation of blog content.

kinjamanage.jpgStill have to wait and see if Kinja is plotting something around social networks. Check out the screenshot -- looks like there is something social going on with "friends and favorites." Where its headed, I don't know. And Meg Hourihan won't answer my emails...

Earlier today I stumbled across Pluck, which is an IE plugin RSS aggregator that runs in a panel in the browser. Way easier to use than Kinja.

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Shirky On Kuro5hin Membranes

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Posted by Stowe Boyd

Clay weighs in on Rusty Foster's musings regarding gated participation in open web discourse.

Apparently, a recent flare-up of jerks at Kuro5hin led to a reexamination of how to gradually allow individuals to accumulate various sorts of 'power' at Kuro5hin, and to increase the penalties for being affiliated with jerks. For example, if people need sponsors to become part of the network, and then go rogue, both the rogues and their sposnors can be boosted off the system. Raising the stakes will slow down the rate of jerks coming aboard.

We are likely headed for increasingly 'gated' (or 'gaited') communities, where you need a pass to get in and/or you pay for the privilege of participation. I for one am tired or scaping out all the blog spam every week, and that would be rectified by making this a gated community -- at least to get the privilege of posting comments.

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March 31, 2004

Continuous Partial Attention

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Posted by Stowe Boyd

Caught a thread from Joi Ito (with elaboration at Smartmobs) regarding Linda Stone's (see photo) distinction between multitasking and her new term: continuous partial attention.

bio_lstone.jpg

[from Inc.]

Despite her bureaucratic title [Microsoft vice-president of corporate and industry initiatives], Stone is a creative thinker who has coined the term continuous partial attention to describe the way we cope with the barrage of communication coming at us. It's not the same as multitasking, Stone says; that's about trying to accomplish several things at once. With continuous partial attention, we're scanning incoming alerts for the one best thing to seize upon: "How can I tune in in a way that helps me sync up with the most interesting, or important, opportunity?" She says: "It's crucial for CEOs to be intentional about breaking free from continuous partial attention in order to get their bearings. Some of today's business books suggest that speed is the answer to today's business challenges. Pausing to reflect, focus, think a problem through; and then taking steady steps forward in an intentional direction is really the key.

CPA is a different kind of load-balancing algorithm. Some people think that the only practical way to work is to take a single task and grind away until it is done, and then (and only then) look around to determine what is the right next piece of work to do. The reality is that we need to be constantly scanning the horizon for events that are worthy of our attention. We can't a afford to stay heads down for hours or days at a stretch when critically important events may be occuring that could require us to immediately respond to them.

So, while first-in-first-out is a workable discipline for some situations (like super market check out lines), it fails drastically in some circumstances (like hospital emergency rooms).

Our work lives are increasingly like the ER and not the supermarket. So we will have to revert to a mindset that our earliest forebears must have applied while fashioning hunting gear, and with one eye scanning the savannah for predators and prey.

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This relates to the idea (that I have explored in the past) of synchronization amplification. If you work heads down for hours or days on end, and some event occurs that could impact the course of some project or plan, it is not just your agenda at issue. There are others in your work networks who are implicated in these activities. If you don't respond quickly, their on-going work is at risk of being invalidated. Imagine that you respond the day after tomorrow to something that occured today -- because you were heads down on something else -- giving "full attention" to it. Five members of a project could all be heading merrily down some path -- developing product, contacting partners, whatever -- and when you finally get around to reading your email, or working through your offline IM messages you realize that you need to hit the rest button. Five people may have wasted two days of work, each.

Alternatively, if you had responded to the event ASAP, and convened a strategy session with your partners, you could have avoided the cost and time involved in the two day detour. And of course, the impact of this propagates through the networks of those five project members, outward through the company and other partners. And if other network members likewise respond in real-time, similar productivity savings can be accomplished. This is the idea of synchronization amplification: paradoxically, increasing synchronous communication early in event response leads to an overall increase in asynchronous performance as the communication streams through the greater network. And continuous partial attention is a necessary precondition: without moving to that mode of time and communication management we will never get that ability to steal a march on events.

The trick may be to filter events so that only those that are material intrude on our reflections and heads-down work. We shouldn't jump up and run in circles every time the wind shakes the leaves, but we cannot afford to become so engrossed in what we are doing that we miss the leopard about to pounce.

There is no absolute here. Those that simply refuse to carry cell phones, or never log in to IM are dangerous to their organizations. If you are a solitary journalist, or a very senior executive, such behavior may be workable: in the former case, no one is harmed by your opting out, and in the latter case you are likely to have staffers who filter the outside world for you. But for the average person, linked in a dense, cascading social network of collaborators who depend on your timely response to critical events, it will prove increasingly difficult -- if not impossible -- to veer away from continuous partial attention. We will have to learn a new balancing act, and it will be strongly canted toward spending more cycles scanning the horizon and fewer looking down at the piecework in our laps.

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Social Search: Trying To Find A Connection

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Posted by Stowe Boyd

A recent series of newstories on the explosion of interest in social search in the large search players, likeGoogle and Microsoft, is underscoring the hope that a new approach will lead to better search results.

Getting back 161,997 hits when you search for "blues" can be reduced by social cues: if you are an active member of a music circle, the request likely means blues music, whereas if you are a practicing psychologist you are more than likely to be interested in depression, and an artist might be searching for the perfect color.

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tunA: A Handheld Ad-hoc Radio Device For Local Music Sharing

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Posted by Stowe Boyd

I read about tunA recently. It looks like a cool application for wireless-enabled PDAs with music capabilities (like my Fujitsu Lifebook).

[from Gizmodo]

tunA is a mobile wireless application that allows users to share their music locally through handheld devices. Users can "tune in" to other nearby tunA music players and listen to what someone else is listening to. Developed on iPaqs and connected via 802.11b in ad-hoc mode, the application displays a list of people using tunA that are in range, gives access to their profile and playlist information, and enables synchronized peer-to-peer audio streaming.

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Weinberger on the Microsoft Social Computing Symposium

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Posted by Stowe Boyd

Almost as good as being there is reading David's comments on the Microsoft Social Computing conference.

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March 30, 2004

Snam

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Posted by Stowe Boyd

Ouch. Scott Kirsner at Fast Company reports on the appearance of a new term: "Snam."

Scott Kirsner
[from Networking Overload]

I don't know Kenneth Norton, but he's a mere two degrees of separation from me. Norton is director of product management at Yahoo, and he has coined one of the best new words of 2004. The word is "snam."

Everyone knows what spam is--unwanted email. Snam is a mutant variant. It's unwanted email generated by such "social networking" Web sites as Friendster, LinkedIn, and Tribe. Social networking . . . snam? Get it?

Got it.

I've written several times about social network spam, although I wasn't Czechoslovakian enough to call it snam. And I don't limit it to the unwanted email generated by such systems. I include other stuff that gums up the works:

  • The guy who posts what smells like blog spam (sbam?) at social networking profiles
  • those that use every available contact as a means to hawk their companies' good and services (or is that the purpose of the sites, anyway?)
  • those who subvert the network routing algorithms by amassing the largest networks as a means of charging 'fees' for introductions passing through them(is that legal? or is it just consulting on how to effectively exploit social networking?)

At any rate, perhaps any effective use of social networking for business will have to generate some sort of pellet-sized business proposition that will smell like snam. And it isn't restrincted to the email path, but all the mechanisms of communication that become channels for social networking systems.

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March 29, 2004

Social Tools: Ready For The Enterprise?

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Posted by Stowe Boyd

My first monthly webcast, entitled Social Tools: Ready For The Enterprise? is available for viewing.

A few comments:

  • The presentation is 55 minutes long.
  • Note this is the dry run for a one hour keynote I presented last week at the KM Cluster-sponsored Social Networking symposium in NYC.

  • I treat social tools in general, including tools that help us create, maintain, and manage social relationships implicitly and explicitly. The former includes things like blogs, and the former, social networking applications.
  • If you want to jump ahead, around 29 minutes in I treat Social Networking in isolation
  • I introduce a 2x2 matrix for differentiating products and services in the social networking space: public v private, and individual v enterprise buy. More to follow in this month's Social Commentary at Darwin.

Let me know what you think. Future webcast are likely to be considerably shorter (like 25 mins) plus a few minutes of sponsor information.

[Note: I really have to get a new headshot -- seeing my 50-year-old white goatee side by side with the 40-year-old brown goatee makes it really obvious!]

[Also note: This is my first foray into the use of Macromedia Breeze. I hope to write up some notes on that later in the week, but so far it has been very, very easy to use.]

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Fractal Blogspace

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Posted by Stowe Boyd

I was tracking something down at Don Park's Daily Habit, and noticed an arresting graphic: a fractal blogspace for Don Park.

I am in there -- small, but noticeable if you click to enlarge the image.

The graphic was generated using technology developed by Levitated. Go check it out.

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David Teten's Notes On 3/26/04 Social Networks Symposium

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Posted by Stowe Boyd

David Teten made copious blog notes on the symposium thrown by KM Cluster in NYC last week, including notes on my presentation.

It weird to see yourself through other people's eyes in general, but I sound pretty much like myself in David's treatment:

David Teten
[from Online Business Networks Blog: KMCluster event on social networks, NYC]

His own disclosure: He’s highly biased, he’s a wild-eyed fanatical advocate.

That's me, alright.

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New Osterman Survey Shows Enterprise IM Use Growing

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Posted by Stowe Boyd

A recent survey by Osterman Research shows continued acceptance of instant messaging inthe enterprise, according to Demir Barlas at Line56.com.

"With a sample space of 195 employees, the survey found that 44 percent are currently using IM "for business applications," with another 12.8 percent indicating plans to do so. Nearly a quarter of respondents are in the "undecided" category, with the remaining 19 percent claiming that they have no plans to use IM."
While the sample size seems awfully small, I think it is indicative of what I have been seeing and hearing in discussions with vendors: enterprise acceptance for instant messaging continues to grow.

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Spim on the Rise

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Posted by Stowe Boyd

A recent piece in New Scientist digs into the drivers and headaches around spim -- instant messaging spam:

"The volume of so-called "spim" is set [to] triple in 2004, according to a new report from the Radicati Group, a technology market research firm in Palo Alto, California.

The company projects that 1.2 billion spims will be sent, 70 per cent of which are porn-related. This is a mere trickle compared to the 35 billion spams expected, but the researchers warn that spim is growing at about three times the rate of spam, as spammers adapt their toolkit to exploit a rapidly rising number of new instant messaging (IM) users."

Yikes.

A great reason to tighten the controls that IM already offers us. This is also a great argument for enterprises to bring on instant messaging management offerings from firms like IMlogic, Facetime, Akonix, and ZoneLabs, that will block spim before it gets to your IM client.

This does not necessarily block pornbots encountered in public chat rooms, however:

"Another spimming tool is even more stealthy. Spimmers deploy bots in chatrooms that pose as people and persuade other chatters to invite them on to their buddy lists. In a crowded chatroom, an invitation can be solicited with a fairly rudimentary impersonation, says Stowe Boyd of the technology consulting firm A Working Model in Virginia."

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March 24, 2004

Oracle Collaboration Suite Upgrade: Later Than Planned

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Posted by Stowe Boyd

ITworld.com reports that Oracle has announced that the planned release of a significantly enhanced version of Collaboration Suite will come late in the year, instead of June or July, as earlier announced.

The company is remaining mum on the core question about its instant messaging technology. I asked Ramu Sunkara about the purchase of Jabber licences (reported here last year), and he stated that Oracle would be rolling out integrated instant messaging that will support both XMPP (the Jabber protocol) and SIP/SIMPLE (adopted by Microsoft and IBM). The question of whether Oracle will be using Jabber technology is still unanswered.

In related news, Oracle announced that Terry Olkin, the cofounder and former chief technology officer of secure messaging vendor Secure Data in Motion Inc., (also known as Sigaba), has joined Oracle as Chief Architect for Collaboration Suite:

"Olkin will set the future direction for the product.
"The challenge is bringing the different pieces of Collaboration Suite together into an integrated and easier to use product," Olkin said. Another task is raising the profile of Collaboration Suite. "Clearly, it is not well known in the market. It is not in the same breath as Exchange or Notes," he said."

I still maintain that Oracle is doing the right thing for its customers by jumping past an initial release of an unintegrated IM product directly into a second generation, integrated real-time collaboration environment (as I wrote last summer). But if the users have to wait too long, it will be increasingly difficult to transition them from competitors' products.

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March 22, 2004

Shinkuro Beta v2.0

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Posted by Stowe Boyd

I had a chance to explore the collaboration technology of Shinkuro over the past two weeks, which I mentioned in my recent review of Groove (see Groove v3.0: A Tool For Our Times).

Shinkuro is making their beta of v2.0 available.

It appears that the folks at Groove and Shinkuro have been converging on an amazingly similar approach to file-based collaboration, based on leveraging shared folders. However, Shinkuro supports Mac OS X and plans to support Linux in the future, while Groove has chosen to support only Windows at this time. Both have an integrated chat and instant messaging style of communication. Clearly, these are directly competitive solutions.

Shinkuro has built its technology based on funding through a DARPA research contract, but is investigating commercial application of the technology, obviously.

[By the way, the folks at Shinkuro tell me the name is the Japanese word for "synchro" in case you were wondering.]

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Microsoft's ISV Show - 8 March 2004

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Posted by Stowe Boyd

isvshow.gif The March 8 episode of The Microsoft ISV Show on the broad topic of Collaboration has been posted.

Gurdeep Pall, who I interviewed in a recent issue of Message (see Evolution and Revolution: Real-Time Changes Everything), discusses real-time opportunities for ISVs, and Sim Simeonov of Polaris Venture Partners talks about a number of venture angles in collaboration, including social networking, instant messaging, and other collaboration plays.

Note: Polaris has not yet invested in any social networking company, but Sim's observations about trust and proximity services "buried in the core infrastructure of a major player" are way ahead of the market curve and worth hearing. I also agree wholeheartedly with his comments re: "failing quickly" as an indicator of smart investing: find out as quickly as possible that a business model doesn't work.

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Popup Sales Chat

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Posted by Stowe Boyd

I saw a recent piece by Lisa DiCarlo in Forbes.com about the use of web chat capabilities at web sites that emulate the annoying or helpful (depending on your persepctive) sales person in a retail store who asks "Can I help you find anything?"

"Rackspace Managed Hosting, of San Antonio, Tex., has embedded a proactive live chat into its Web site. The scenario works like this: After roaming the Web site for about 30 seconds, a user is greeted with a live, pop-up chat window that includes a thumbnail picture of a salesperson and a header announcing a "Live Conversation with Jay." "Hello," Jay might type next. "Can I help you with some managed hosting solutions today?"

The user is identified to the salesperson only by an IP address, visible to the user as a guest number. However, the number is tracked, and the user's movements around the site are closely monitored. For example, when we visited Rackspace's site later the same day we had our conversation with Jay, another salesperson, Will, greeted us with "Welcome back!""

Rackspace seems to be a bit ahead of the curve, but I expect that most companies will enable such popup chat services in the near-term. The experience of the user is one of higher involvement, and potentially less confusion. In various surveys, those Internet users who were familiar with instant messaging technology expressed a willingness to use it rather than the telephone for tech support, and more so that email. This is a no brainer.

[Thanks to burgburgburg at slashdot]

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March 18, 2004

Calling All Social Networking Applications

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Posted by Stowe Boyd

[Updated again: 18 March 2004. Note: I will keep updating this as long as I continue to get more SNA recommendations.]

As an outgrowth of my ongoing relationship with the nice folks at Darwin and CIO, I will be developing a report on social networking that they will be publishing, likely to be entitled "Social Networking: How to Harness the Power of Social Capital for Your Business."

I will include profiles of the various enterprise-oriented social networking applications and services. I am not profiling the various dating-oriented services, like Match.com and the like.

My hope is to complete by the middle of next month. Please contact me for more information.

My List of companies/services include the following, so please help me if I have overlooked any:

ActiveNet (Tacit)
Contact Network
Ecademy
E-Friends (Altrasoft)
Eurekster
Flikr (Ludicorp)
Fonetango
Friendity
Friendster
Funchain <========= added 12 Mar 04 (thanks to Jason Banico)
Graw Group
Gush (2Entwine)
Huminity
ICQ Universe
InterAction (Interface Software)
K-Bus SNA (Entopia)
LinkedIn
LinkSV
Metails <========== added 12 Mar 04 (thanks to Matthew E)
OpenBC <========= added 12 Mar 04 (thanks to Dan Keldsen)
Orkut (Google)
Polypol (WhoGlue) <=== added 9 Mar 04 (thanks to Jason Hardebeck)
ReferNet <========= added 17 Mar 04 (thanks to Jeff)
Ryze
Small Planet <======= added 18 Mar 04 (see recent piece)
Spoke Software
Tribe.net
Visible Path
WiredReach
Zaibatsu (Always-On)
ZeroDegrees
Zopto

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March 17, 2004

Nintendo To Offer IM?

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Posted by Stowe Boyd

A recent Game Over column by Chris Morris builds up the possibility that Nintendo may be planning to include IM functionality in the upcoming Nintendo DS product:

"In an analyst report issued Tuesday, P.J. McNealy of American Technology Research said the upcoming Nintendo DS will offer Instant Messaging functionality. Rather than being offered nationally, though, the DS is more likely to offer local IM service, using free bandwidth with unlicensed RF spectrum (essentially, the same bandwidth that's used by two-way communication devices). Users would type messages on a touch screen using a stylus."
Sounds like they plan to allow IM among gamers in close physical proximity -- the range of walkie-talkies -- as opposed to starting their own international IM network.

However, once you have implemented any sort of IM client, you could later on extend it -- either with a new public IM network, or through partnerships with other existing networks -- to provide universal access.

Of course, with so many rumors swirling around about the Nintendo DS -- multimedia capabilities (movies played from flashcards), wireless gaming (what exactly do they mean?) -- its hard to know where the speculation ends and hard facts begin.

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Henshall on "Social Networking Is Broken"

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Posted by Stowe Boyd

Stuart writes a litany of poor design issues that leads to the conclusion that Social Networking is Broken. Along the way, he mentions the report I am concocting on SNAs, and wonders why I leaving out all the dating sites. Well, I don't think they have a great deal of applicability to what is going on inside the enterprise, which is what the report is pointed at.

[By the way, I hope to structure an online survey about SNA use and perception in the next week. Stay tuned!]

One of Stuart's points is close to my heart, and is a topic that I have raised with many of the SNA product teams and management: SNAs are generally developed as an out-of-context experience, where you have to leave your working context, and go 'over there' to some website.

The emails that LinkedIn, Ryze, Spoke, and others pepper you with feel intrusive, impersonal, out of date, and not contextual. What is lacking is the experience of instant messaging-oriented systems, where you log in when you start up your PC, and you are pinged throughout the day about various happenings in SN-space. [Consider my recent write-up of Groove's v3.0 beta which has adopted the inclusionary and sticky IM user experience whole hog.] SNAs seem to lack that close embrace.

Stuart writes:

"For the most part none of these social networks are on my desktop, unless I happen to have their page open. And then with the exceptions of Ecademy, Tribe and Flickr they don't let me know whether any of my friends are online or not. As most of the people I really work with either don't use them or are as sporadic as me I still little chance of finding spontaneity within. They all fail for none of them provide the things I really need."
Stuart points out that a few SNAs indicate online presence of users (meaning that they are logged in via web), but they don't allow the full gamut of user experience that makes IM so rewarding -- presence, availability, messaging (and I don't mean the async 'offline' message model, either), and alerts.

Alerts in particular add a missing dimension to social awareness. Knowing when designated members of your social circles log in or log out, when new content (requests for help, comments on running threads, and so on) has been added to shared spaces, or when new members join groups -- all these events are involving and add a richness of involvement that is lacking in out-of-context portal-oriented experiences.

I just don't understand why the SNA vendors don't move into the 21st century, and get real.

Tribe.net has added RSS feeds from shared Tribe spaces, but that is only a partial solution to the general alerts question, although a step in the right direction.

I can presage a rapid convergence of real-time messaging and SNAs, simply because the average person is not going to want to replicate their network information all over the place, and would willingly cede relationship management to one system that does a decent job of the core 20%: the 20% that will provide 80% of the value. Inevitably, this will have to adopt something like the wraparound feel of the IM experience. Expect the IM networks to wake up and see this as a means to differentiate their increasingly undifferentiated offerings.

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March 15, 2004

Findings from Hubbub

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Posted by Stowe Boyd

An interesting piece Martin Langham that touches on the findings that have emerged from the Hubbub research program at AT&T.

"Early studies of instant messaging concluded that it was mainly used for short sharp conversations and that instant messages tended to be brief and cover a single topic. Instant messaging was used for quick questions and clarifications, coordinating impromptu work, social and phone meetings and keeping in touch.

An interesting study by AT&T, based on an experimental instant messaging product called Hubbub, found instant messaging being used heavily for complex work activities. (Hubbub uses audio prompts to identify and notify a user when members of their buddy list are on line.)

AT&T logged thousands of workplace instant messaging conversations and evaluated their conversational characteristics and functions. Contrary to previous research, they found that the primary use of workplace instant messaging was for complex work discussions. Only 28% of conversations were simple, single-purpose interactions and only 31% were about scheduling or coordination. Moreover, people did not find instant messaging inadequate for their tasks and rarely switched from instant messaging to another medium when the conversation got complex.

AT&T found evidence of two distinct styles of use, which they call working together and coordinating. Those who work together use instant messaging for a range of collaborative activities. They have multi-purpose discussions, sometimes for scheduling, but more often covering a range of complex work (and sometimes personal) topics. Their conversations are intense: exchanging many short messages in a short period, often threading their messages. They are more likely to take interruptions and less inclined to close their conversations.

Those who coordinate have short, single-purpose conversations, often to schedule interactions in another medium. Their conversations are relatively slow-paced: with fewer, longer turns and a minimum of threading. They multitask less often than those who work together, but still do so frequently. They are less likely to interrupt their conversations and are more likely to formally end them."

Another IM myth debunked. People can and do use IM for complex, work-related communication.

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The Economist on Blogging in the Enterprise

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Posted by Stowe Boyd

I saw that the Economist looked closely at Socialtext's Wiki/Blog fusion technology in the recent Blogging Goes To Work [premium content requires subscription]. I mentioned SocialText's tool in my most recent Darwin column, Wicked Good Wikis, and the Economist piece seems to take a similar slant:

"While bloggers—half of whom are teenagers, according to one survey—are convinced that they are changing the world, not everyone agrees. There are, whisper it, even some people beyond the insular world of the “blogosphere” who have not even heard of blogging at all. Ross Mayfield, the founder of Socialtext, a firm based in Palo Alto, California, wants to move blogging beyond its usual constituency of teenagers and wide-eyed political activists. His company is taking a novel approach, arguing that blogging might actually be useful in business.

Socialtext makes a corporate version of a wiki—a web page that can be edited by any reader (the word means “quickly” in Hawaiian). Wikis offer a middle ground between e-mail and a conventional web page, which makes them useful for collaborative projects, particularly those involving far-flung teams. Rather than maintaining multiple copies of a document and sharing ideas by e-mail, a wiki allows members of a team to pool their thoughts more easily. Wikis are not particularly new, but are now beginning to demonstrate the potential to replace other forms of groupware.

“When I first heard of wikis, I brushed it off as a weird, messy thing that was out of control and never would be useful,” says Peter Morville, head of Semantic Studios, a consultancy in Ann Arbor, Michigan. He now thinks more highly of them, having successfully used them on several projects with clients.

Socialtext takes the wiki concept and adds to it some corporate bullet-proofing. It can be used to create a conventional blog, yes, but more importantly it tracks different versions of documents, so that people working on a project can see each other's changes and go back to earlier versions. It also has administrative tools that allow wiki entries to be viewed and sorted in different ways.

Socialtext launched its product at the end of last year, and already has dozens of customers. One example is Soar Technology, a Michigan-based software firm. Jacob Crossman, an engineer at Soar, has been using the Socialtext software for a six-person project. Though there is still room for improvement, he says the software will probably become the collaborative tool of choice at his company. A use for blogging? Perhaps the teenagers are on to something after all."

The teenagers are always onto the big new stuff first.

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March 13, 2004

Groove v3.0: A Tool For Our Times

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Posted by Stowe Boyd

I had the opportunity this week to get a demo of the new beta from Groove, v3.0. Wow! I was bowled over, for a number of reasons: vastly improved user interface and user experience, close integration with Windows shared folders for sharing of files (including embedded presence of workgroup members displayed in the Windows folders), and an great alerting model. Groove has also developed a rich forms tool, to support the creation of and use of form-based information.

Groove 3.0 is so different from 2.5, its almost like the whole user experience has been turned inside out.

Last year, I reviewed version 2.5, and wrote about my dissatisfaction with the UI:

"Groove User Interface

For reasons that are not obvious to me, Groove Workspace operates on a user interface model that I find counter intuitive. There is a group of three pull down menus that provide high level navigation, located at the upper left hand corner: a 'go to' menu, a 'contacts' menu, and 'my spaces' menu. Note that the 'contacts' menu is also repeated as one of the destinations of the 'go to' menu, which seems confusing. Selecting one of the workspaces leads to that workspace opening, and the appearance of a set of tabs along the bottom of the UI, as well as a set of context sensitive menus in a tool bar at the top. So if you select the Calendar tab in a space, the tool menus are calendar related. Also at the left hand side while in a shared space is a buddy list, and two big ungainly buttons: a 'chat' button, and a 'push to talk' button, both of which initiate real-time communication.

I personally believe it would be better to have the real-time communication capabilities pulled out into a separate client to streamline the spaces, especially since many folks use alternative IM clients, anyway. The three sorts of menus -- with completely different look and behavior -- drives me crazy. Perhaps I have been too strongly oriented toward the Office metaphor -- user customization of menu bars -- but having three sorts of fixed UI elements is aggravating."

With the new 3.0 client, I take it all back.

It looks like someone in product management at Groove heard what I was bellowing about (and probably a few other paying customers howled too), since the UI metaphor is now almost indistinguishable from the now-standard instant messaging client interface.

At the right you see the Groove "Launchpad" in a tabbed mode, showing my contacts (Ryan Hoppe, of Groove), as well as a tab for workspaces.

Instead of always dragging files into Groove workspace, the interaction now can be much more in context, since 3.0 workspaces can be associated with shared folders on your desktop -- wherever you want them to be -- and these could be existing folders. To manipulate the files, you can stay in the normal Windows model, and when you make changes to the files, the updates are transmitted to other Groove workspace members, without any added actions on your part.

Very, very cool.

You can still have old-style Groove workspaces, which are not linked to folders or your desktop. And these old-style workspaces, as before, can be extended with various tools, such as discussions, notepads, outlines, and project tools of various sorts, as well as games like tic-tac-toe and chess (although the latter group have always seemed off-message to me). These tools cannot be (at least in the beta) embedded into shared-folder-based workspaces, so it seems like there are going to be two distinct kinds of workspaces. There seems to be some way to create embedded workspaces, so perhaps that will bring the two together: you could embed a shared folder workspace within a conventional workspace, for example. We'll see.

As you can see in the JPG below, Ryan's presence info is shown in the shared folder, and there is a placeholder where (in the final release of 3.0) Groove chat will be embedded right in the Windows folder. The user can toggle back and forth from this Groove presentation of the folder to the conventional Windows display, without the Groove widgets showing.
groovefolder.jpg

Users are alerted to offline messages, requests for chat, folder updates, and the coming and going of buddies by transient popup originating from the Windows tooltray.
groovealerts.jpg

I haven't invested the time necessary to become proficient in Groove forms creation, but I found it relatively easy to create an ugly form for ordering chinese food. I bet that anyone with a modicum of design sense and some knowledge of form layout (that leaves me out) could build real forms pretty quickly. Ryan and Andrew Mahon of Groove explained to me that the form tool supports a class-oriented sort of inheritance, so that families of forms can be developed that share attributes, greatly simplifying the development of form designs and their use. Looks good at first glance.
grooveform.jpg

Close

I was not really prepared to be surprised so positively by Groove 3.0, but I admit it, I was.

Of course, I have not been working with Groove behind the scenes on the release (and after the harsh words I leveled at them regarding the UI on the previous generation, who could blame them), so I had no visibility into the product planning. However, simplyfying the UI to get a better UI was really needed, and what better metaphor to adopt than instant messaging?

The real breakthrough in this product will turn out to be the integration with shared folders on the desktop, as much as the new UI pleases. The core value proposition of Groove (and its nearest competitors, like the new Shinkuro , which I haven't yet gotten to review) is real-time collaboration around shared files. Changes to shared files, forms, and other information is distributed to workspace members in what could be considered near real-time, although Groove also supports offline use and subsequent synchronization through a replication model.

The product is directed toward agile, distributed teams, and would be a natural for professional services organizations, field service, nomadic consultants, and cross-enterprise teams that do not share common information infrastructure. The product meets the collaborative and security needs of ad hoc groups, whether sitting around a table at Starbucks, in a conference room at headquarters, or scrambling to make sense of incoming intelligence, under fire at the Baghdad airport.

Definitely a tool for our times.

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March 08, 2004

Tribe.net: RSS Output From Tribe's Message Boards

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Posted by Stowe Boyd

Marc Canter pinged me about a newly launched feature at Tribe.net: support for RSS output of Tribe's message boards.

This is an interesting fusion of bottom-up information from Tribe members and the RSS model for blog (and other sources) content aggregation. I have written about the power of this sort of group content aggregation in many venues. It's great to see that the social networking leaders are moving so quickly.

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The Anti-Social Software Suite

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Posted by Stowe Boyd

[Seen at apophenia]

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March 04, 2004

Furqan Nazeeri's Bionic Bot Demo: IM Planet Notes

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Posted by Stowe Boyd

imtrader2.4.gifFurqan Nazeeri of Pivot Solutions demoed the 'bionic buddy' -- a bot that listens in to a buyer and seller IMing.

And when the bot can identify a series of IM strokes that constitute a transaction, it acts as a clerk, and extracts the order info, pending the transaction to the broker. Then, on confirmation, the bot pushes the transaction into the trading system, and subsequently notifies the buyer of the transaction details.

Very cool.

Great example of how to augment an existing workflow with integrated tools -- in this case, with sophisticated bot technology -- and not forcing people to adopt completely new, forieign workflows.

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Ed Simnett's IM Context Insight: IM Planet Notes

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Posted by Stowe Boyd

Ed Simnett of Microsoft made an interesting observation in a panel session on IM Integration. Basically, he suggests that sendling along some context indicator along with an instant message, to help quickly establish the reason or rationale for the interaction. This could involve information about the application being used when the IM was initiated, or the topic involved, or perhaps which project is implicated. (as represented by a Sharepoint folder, for example).

Kind of like a presence indicator for the instant message session itself. So the participant could query the IM session (perhaps by moving the cursor over the title region of the message, and getting a tooltip) and seeing the context. (Reminds me of the extended presence information in Xfire, the online gaming IM network I recently wrote about, where the gamer's presence information includes what game is currently being played.)

I will hereafter refer to this idea as the "Simnett Context" for an instant message.

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March 03, 2004

John Sakoda's 4 Myths of IM Interoperability: IM Planet Notes

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Posted by Stowe Boyd

Jon Sakoda of IMlogic

1. We're waiting for a technology standard. - Wrong. Business drives interop, not tech

2. Its all Politics. - Uh uh, there are still technical issues. Connecting hundreds of millions of people together is hard.

3. Consumers will be better off. - Enterprises will drive,way before consumers.

4. There are no solutions today. - In the absence of standards, interop is emerging anyway.

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Paul Haverstock, Microsoft: IM Planet Notes

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Posted by Stowe Boyd

Paul Haverstock, Architect, Real-Time Collaboration Business Unit, Microsoft

[Should line up pretty well with the recent interview I had with Gurdeep Singh Pall]

Paul worked for 14 years for Lotus, built the Sametime franchise, and was the force behind Domino. A real coup for Microsoft to get him away from IBM/Lotus.

Instant Messaging Challenges

...continue reading.

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Instant Messaging Planet: My Preso

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Posted by Stowe Boyd

I am chairing a panel today at the Instant Messaging Planet conference in Boston. For those interested, here's my presentation, entitled "Socializing Instant Messaging."

I plan to post comments during the conference on anything that catches my eye.

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March 02, 2004

Social Networking And Communities To Get Top Level Domain

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Posted by Stowe Boyd

A new top level domain -- ".pw" -- is being launched for social networking and community use:

The PW Registry Corporation announced today plans for the activation of the PW top-level domain (TLD), the Internet's first and only domain extension devoted to "Communities of Shared Interests." Unlike other domain extensions, such as .com, .biz, and .info, PW is aimed at providing individuals and consumer/affinity organizations a highly-personalized, permanent and portable e-mail address and a managed platform for community and social networking.

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Groove And Homeland Security

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Posted by Stowe Boyd

Ray Ozzie recently announced the close involvement of Groove with the Department of Homeland Security's secure information network:

"For those of you who have been following Groove for quite some time, you may recall that the product's original raison d'etre was to enable people "at the edge" to dynamically assemble online into secure virtual workspaces, to work together and to get something done, even if those individuals were in different organizations with completely different IT infrastructure.

Today, with the gracious permission of one of our most significant customers, Groove made an announcement that I'd like to talk about for a moment. It's very significant to me for two reasons: First, the nature of how Groove is being used in this solution demonstrates to the extreme the very reason why Groove was built the way it was, from a technology and architecture perspective. Decentralization at its finest. The customer's core challenge was to enable individuals from many, many different organizations - most of whom had little or no opportunity for training - to rapidly assemble into small virtual teams to selectively share information, make decisions, get the job done, and disassemble. The individuals are geographically dispersed. They use different kinds of networks, behind different organizations' firewalls and management policies. They are very, very highly mobile. And there are few applications where the requirement for deep and effective security is more self-evident.

Groove's press release can be found here.

The Department of Homeland Security's press releases related to HSIN can be found here and here, while Secretary Ridge's remarks are here.

Why was a decentralized architecture for this network so fundamentally important, and thus why was Groove uniquely suited for the task? This brings me to the second reason that I'm tremendously pleased to have had the opportunity to contribute to solving this problem. Larry Lessig taught us that in software-based systems in cyberspace, the code can define outcomes - inadvertently or intentionally - that might have an impact on society. Or better stated in this case, the system's core architectural design principles have a real impact not only on the system's mission effectiveness, but also in how it might effectively preserve and protect rights."

All that being said, I'd like to hear more about Groove V3, and I don't want to wait a few weeks!

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March 01, 2004

February 2004 Message: Real-Time Revolution

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Posted by Stowe Boyd

February 2004 issue of Message:

"We often say that real-time communication is changing the way we interact, do business, and ultimately, how we perceive the world. But in concrete terms, how does that happen? In what specific ways does real-time interaction change things? I explore three generations of change that real-time communication will trigger.

These observations line up pretty neatly with the technology vision of Gurdeep Singh Pall of Microsoft, who I recently had the chance to interview."

Click here to download PDF.

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More on Kinja

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Posted by Stowe Boyd

Marc Canter pointed out to me that Meg Hourihan was talking up Kinja a year ago, and that I was probably demonstrating to all and sundry how much of a hayseed I am, since I was unaware of the Kinja project until recently. True, true.

I have also stumbled into some notes that Cory Doctorow scribbled at the O'Reilly Emerging Tech conference 2003 listening to a presentation that Meg gave there on Kinja's design context.

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Instantly Fired

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Posted by Stowe Boyd

In a strange prelude to the upcoming IM Planet conference panel session that I am chairing Wednesday on the topic "HR meets IM", I read in Yahoo! News about a South Korean credit card company that fired 1/3 of its work force by sending SMS text messages to their mobile phones last Friday:

"South Korea's third-largest credit card issuer [KEB Credit Service Co] fired a quarter of its workforce via mobile phone text messages on Friday, after negotiations with striking unionized workers broke down."
According to the company, there was no other way to notify the striking workers. Turns out that roughly 70% of South Koreans own a mobile phone.

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February 26, 2004

AIM 5.5 -- Video IM

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Posted by Stowe Boyd

AOL pinged me to upgrade my AIM client:Download AIM for Windows

"What's new in AIM 5.5? Use one Buddy List® Window for all your AIM Identities!

Use more than one AIM Screen Name/Identity. At work you're LawyerLisa783, at home you're LisaHome783. With the new AIM service, sign-in once, and all your AIM Identities are online at the same time ... in the same Buddy List!

  • No multiple Buddy List windows crowding your desktop.
  • Access all your AIM Screen Names/Identities from one Buddy List at the same time!
  • Sign-on once, and all your AIM Screen Names/Identities are automatically logged on!
  • Send and receive IM's from any of your AIM Screen Names/Identities"
I haven't successfully seen someone else sending video to me, nor have I successfully sent video to someone else. Let me know if you'd like to try. AIM me!

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Rumors of Kinja

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Posted by Stowe Boyd

I have caught a few hints about Kinja -- a new approach to blog readership/aggregation/search -- but the website is locked down. Best clues are at www.megnut.com, the blog of Meg Hourihan, one of the founders of Pyra (Blogger).

"I am now the co-founder and president of Kinja (aka the Lafayette Project). Kinja will use the editorial selections and commentary of weblogs to provide a new type of personalized news service. We hope to create a compelling, relevant, and simple weblog reading experience. Here are some answers to frequently asked questions about what we're up to."
Reminds me of a 'poor man's business plan' I hacked together with my buddy John Casey last year, code-named Blogisphere. Here's a segment:
"It’s Hard to Read Blogs, but Easy to Write Them

Existing blog technology – as typified by Blogger, Scribble, Greymatter, Big Blog Tool, Movable Type, and Radio Userland, for example – is geared toward the creation and editing of blog content. They are designed to support the activities of the authors, and actually only accomplish that at a primitive level. Surprisingly, many of the features that blog writers would like – reader comments and ratings, polls and other interactive capabilities, notification -- are currently incompletely implemented or provided by third parties.

However, while better blog authoring tools is desirable, it is unclear how any collection of features that are solely geared to improving the lot of writers will lead to a real business model. There are too many low-cost or no-cost competitors. Writers will need some real incentives to shift from whatever they have grown comfortable with.

On the other hand, reading blogs is a pain. I don’t mean the activity of reading a single blog, once you know about it. That’s easy enough. It’s just a web page, with various controls provided.

No – the hard part is being a consistent reader of many blogs. Readers have to keep tabs on each of the blogs they like using different techniques – some manual, some email based. Even more difficult is trying to find high-quality content pertinent to some interest. Blogdex and other indexing systems provide a start in this regard, but I dare you to wade into the world of blogs and try to find quality content about “Travel Writing” or “Microsoft XP” unless you already have a thread or a pointer. And even if a reader has determined a selection of the world’s thousands of blogs that are of interest, there is no good way to create a “DailyMe” – a compilation of recent information from a variety of designated blogs – accessible to a reader or a group of readers.

Support for RSS -- Rich Site Summary (RSS) – in various blogger services is a starting point for ‘push’ style of content distribution.

But what is needed is a pull model – where readers’ activities pull information from various blogs, not a mechanism for publishers to pull content. It’s the subscribe side of the equation – the reader’s side – that needs support.

The premise behind Blogisphere is that the missing insight for creating a working business model around blogs is to focus on what the readers need, and build a system to support readers: to make reading blogs easier and more rewarding.

This model would be based on the now well-established principles of collaborative filtering and slashdot style reader-based evaluation of content quality. And like Slashdot, the goal is to foster communities of readers, united through shared technology. Today, we find that this is emerging in an unconsolidated and haphazard way. Providing a better reader experience – one that will integrate with existing authoring systems, but provide a uniform and consistent reader participation model – will provide a strong incentive for readers to use the system. And later on, the authors will follow."

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Jim Lanzone of Ask Jeeves on Social Search

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Posted by Stowe Boyd

Andy Beal of webpronews writes about a recent conversation with Ask Jeeves’ vice president of products, Jim Lanzone. One element of that chat had to do with the theme of social search:

"[AB] Companies such as Eurekster are betting that social networking is the future of quality search engine results, what are your thoughts?

[JL] In terms of the social networking devices being developed by other companies, there are two types we're seeing get attention. The first is the kind being used by the likes of Friendster and Tribe.net, where social networks are being used to help people find a job or a gardener or a date. The potential problem with this is the "reverse network effect", whereby the more the network grows, the less useful the recommendations are by those in the network. For example, how much more useful is it to me, versus the yellow pages or a search engine, to be recommended a contractor by my friend's cousin's neighbor? Now imagine if that's how I'm finding a date for next Friday night?

Meanwhile, with something like Eurekster, the "social networking search engine", you may face the same problem. At what point are these results more useful than those given by our "normal" engine, which is already getting smarter and smarter about who and when it serves up certain results. So, in the end, we believe that social networking as defined and utilized by Teoma is the best of breed way to go in this area, and the most effective growth will be built on its foundation.

[AB] What makes Teoma the “best of breed”?

stoweboydbanner.gif[JL] Our Teoma technology is predicated on social networking theory, as originally pursued by the Clever team at IBM in the mid-90's. Teoma was the first (and is still the only) search technology that can identify the Web graph's expert hubs and authorities in real time.

[AB] What is Teoma doing that the IBM team couldn’t do?

[JL] The Clever team identified that it was a better mousetrap for producing relevant search results, but thought it would take a server farm the size of the state of Texas to produce in real time. Teoma does it in a split second. Others questioned whether the technology would scale past 50 million document index. We're now at 2 billion. Remember that Teoma is a much younger technology than our competitors, so in some ways we're only now starting to see the power of it. And as it grows, social networking will continue to be at the heart of what makes Teoma different and special. "

So, Teoma is based on social networking theory, and it is building -- in essence -- a huge social network that allows Ask Jeeves to "identify the Web graph's expert hubs and authorities in real time." But no one opts in -- it's based on public information in blogs, articles, white papers, etc. And I, as an Ask Jeeve's user, don't have to state who I think are authoritative influences on my perspective of the world; Ask Jeeve's knows already.

Clearly the jury is out on the impact of social networking-based search, but activities by companies as diverse as Ask Jeeves, Eurekster, and Entopia (who I recently met with) suggest that the next generation of search performance is going to come from harnessing social network analysis in one way or another.

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February 25, 2004

Bizex - ICQ Worm

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Posted by Stowe Boyd

There is a widely reported, but not clearly virulent IM worm infecting ICQ, called Bizex. The supposition is that the work is burrowing for financial information. Kaspersky Labs issued a warning, saying as many as 50,000 PCs had been infected. Symantec stated that far fewer infected PCs had been reported: 5.

The simple solution is to not click on any unknown or unfamiliar links sent to you in ICQ, especially anything to do with "jokeworld," a webist that was shut down only a few hours after the worm was discovered.

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Wicked Good Wikis - New Column At Darwin

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Posted by Stowe Boyd

My February "Social Commentary" column has been published at Darwin Magazine, called Wicked (Good) Wikis.

"I recently attended a workshop on "Working Communities" that was developed and led by Full Circle Associates. The workshop experience was itself worthy of commentary, but the thing that I really came away with was the impact of a collaborative, social technology that we used prior to, during and now following the workshop itself: a Wiki.

Although I had been exposed to Wikis as a casual reader of websites like the Wikipedia (which is the largest, and perhaps most ambitious, Wiki in the world — attempting to capture encyclopedia entries on everything), I had not had the opportunity to work with a large group collaborating with the medium. My eyes have been opened; and in the jargon of my Boston boyhood, I now think "Wikis are wicked" (which means they are good)."

Note: the Wiki technology we used was from Socialtext, led my by buddy Ross Mayfield, who is one of the Many2Many bloggers here at Corante.

To read the full piece, click here

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February 20, 2004

Real-Time Collaboration - Who cares?

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Posted by Stowe Boyd

I am involved in an interesting dialog with David Daniels at Always-On., based on this posting:

"I've recently taken interest in the vast array of products in the "online, real-time collaboration" space. Video over IP, VoIP, joint document editing, etc. Throw a rock and you'll hit at least a half-dozen of the vendors who play in this space. I gotta ask: Does the market really care about these products? Beyond the coolness of seeing your colleague in a little window on your PC does anyone get any real business value out of these products? Is the immediacy of seeing a grainy image - kinda like watching astronauts in the Space Station on the news - that compelling? In what businesses is this capability a "must have" rather than a "nice to have".

My belief is that the problems with these products are:

1) There's no compelling business problem to be solved
2) The cost of entry is low causing a flood of "me too" competitors
3) A lack of interoperability among products inhibits the network effect
4) It requires a behavioral change that users aren't willing to adopt
5) There are reasonable alternatives we use everyday

These problems aren't going to be solved anytime soon yet there continue to be new players in this space. Investors, why would you put money into a clearly losing proposition?

Food for thought."

Of course, I strongly (and wordily) disagree.

Reminds me of the flapdoodle with Dvorak regarding his comments about IM, minus the invective and snotty tone.

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Identity Based Encryption

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Posted by Stowe Boyd

I stumbled across a company that's new to me: Voltage Security, who have recently announced a security plug-in for Windows Messenger. The company's technology -- for both IM and email -- is based on Identity Based Encryption, described breifly in a Terence Spiesarticle:

"The biggest drawback of PKI, aside from simply getting people to use it, is the rigmarole of generating and distributing public keys. One potential solution was proposed nearly 20 years ago. It's called Identity-Based Encryption.

The insight behind IBE is that public keys don't have to be large prime numbers. They could be email addresses, phone numbers, or even subject lines. Bob can send Alice an encrypted email before she's even generated her private key, before she's even heard of private keys."

[tags: , ]

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February 19, 2004

WaveMarket Debuts at DEMO

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Posted by Stowe Boyd

I heard that Wavemarket was the darling of DEMO, with their location-based mobile WaveAlert tool showing SF traffic jams and a speed trap.

From the company's product page:

"The three components of WaveIQ [WaveMarket technology platform for mobile operators] are:

  • wavespotter.gifWaveSpotter turns cell phones into location-enabled broadcasting and viewing devices. You can zoom around our map-based interface and interact with location-based content, like other blog posts, or even yellow page listings relevant to your location. You can now immortalize when and where you proposed to your spouse, or where you sited a celebrity, or just the best donut shop in town.

  • waveblog.gifWaveBlog, is where you go to see postings from anywhere that interests you. So, if want to know where the hippest place in town is tonight, just check out the entertainment channel and find out. Or, for how to get there, there's a traffic channel. The number of posts, pages, and channels we host is unlimited, but it's all organized by place and time so you get where you want in just seconds.

  • wavealert.gifWaveAlert enables wireless operators to notify you when are near something important to you, like a speed trap before its too late, or a good friend who happens to be in your area. Now you get the information you want when you need it based on your location and interests. For the first time WaveAlert solves the tremendous technical challenges required for these services by dramatically reducing location polling rates while also efficiently scaling to millions of subscribers."
WaveSpotter sounds like the Tag and Scan service I reviewed a few months ago, where geograpical tags can be associated with locations, like restaurants, bars, museums, or street corners. WaveAlert is catching a lot of attention because everyone hates traffic jams, and mobile operators could make a fortune on people trying to evade them. I guess I would be interested in WaveBlog, especially if I were in an area where a gazillion bloggers were flitting about. Here in Reston VA, I'm not so sure. But if I were at a conference, for example, it would be great to track down other bloggers.

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February 18, 2004

Mobile Spam

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Posted by Stowe Boyd

Reuters reports that mobile spam is becoming a real headache in Europe:

"London-based technology firm Empower Interactive said 65 percent of Europe's mobile phone users report receiving up to five unsolicited text messages a week on their handsets.

"We are certainly going to see a significant acceleration in the coming years," said Richard Shearer, CEO of Empower Interactive."

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Convoq ASAP Pricing

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Posted by Stowe Boyd

I recently received the following email from Convoq:

"Dear ASAP Beta User, [that's me!]

On behalf of all of us at Convoq, I want to thank you for your participation in our ASAP Beta testing program. Because of your support and feedback, version 1.0 of ASAP has entered the marketplace as a more robust and feature-rich product. Your suggestions have ensured that ASAP can effectively compete as the industry’s first personal Web conferencing tool.

In case you hadn’t heard, ASAP was officially announced and released on February 16, 2004. We are very excited about the launch and look forward to extending our user base. Since this means that we have reached the end of the Beta testing program, we would like to convert your account from Beta user to ASAP licensed customer. This is a simple process; you just need to decide whether you want ASAP Standard (which allows you to convene unlimited 5-person meetings for $49.95 per year) or ASAP Professional (which allows unlimited meetings of up to 25 people for $99.95 per year) and provide us with payment information. For more information on pricing, visit the Product section of the Convoq Web site (www.convoq.com).

To convert your account, please contact our Sales department at 781-676-6800 or reply to this e-mail. On February 25, 2004, we will be canceling all Beta accounts that have not been converted to either ASAP Standard or ASAP Professional licenses, so please act soon.

Again, we thank you for your support of ASAP during its formative period and hope that you will continue as a member of the Convoq family.

Sincerely,

David MacKenzie, Director of Inside Sales
Convoq, Inc.
781-676-6800 (phone)
781-862-2800 (fax)
sales@convoq.com"

As I recently mentioned, I think the ideas motivating ASAP (As Soon As Present) are very cool. Aside from the network effect (the utility of the tool is only so good as the number of people that are actively able to use it) the pricing/seat model looks very attractive, when compared with competitive web conferencing solutions.

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February 17, 2004

Henshall on Skype and Flickr

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Posted by Stowe Boyd

Stuart Henshall reflects on the new feature set of Skype (free conference calls up to five people worldwide):

"Then it is also a surprise (BIG SURPRISE) the first time that you are in a Skype call and another Skype call is incoming. To date we've not had this functionality. This puts call waiting to shame! For it is not just a buzzing, rather I see their name and have a choice I can put the other person on hold, I can text them or dial them back and add them into the orginal call expanding it to an instant conference call. Or I can just leave them on hold etc.

I quickly missed a "conference text" capability or even the capability to message all with a link. While in a conference currently you can continue texting one to one however there is no group texting capability. I imagine there are some additional issues to overcome. Perhaps a short-term Skype solution is provide a broadcast text component for the conference moderator that messages all simutaneously. Thus a link could be shared quickly. Almost concurrently with this I found myself in an IM session with Stewart Butterfield Ludicorp and Flickr. It would be pretty neat to run a SkypeFlickr conference tomorrow. I do wonder if programs like these could be activated by the Skype callto: function. Thus an inbound Skype call would provide a Fickr profile (or a group of my choosing) and thus enable photo conference..... etc."

A number of the other threads he develops are interesting:
  • using a Skype conference like an IRC channel -- always on and persistent.
  • Possibility for workgroups to link a Skype conference with other workgroup collaboration tools.
With all the DEMO announcements this week I haven't gotten around to a review of Flikr, and Stuart is already postulating possible integration of Skype and Flikr. The world is wagging too fast.

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Convoq Announces ASAP: Personal Web Conferencing System

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Posted by Stowe Boyd

Convoq (formerly Applied Messaging) announced the availability of its flagship [and very innovative] product, ASAP:

"ASAP is a presence-enabled fusion of Web conferencing and video conferencing. It provides professionals with a new metaphor for convening rich-media meetings - As Soon As Present™ - by looking for the next slice of time when everyone who needs to attend is available. In addition, its powerful “Lifeline” capability permits users to instantly locate an available expert or resource. ASAP is available to individuals as their own personal Web conferencing system and to companies for enterprise-wide deployment.

ASAP is aimed at today’s “interrupt-driven” professionals who need better tools to make time-critical decisions and solve problems quickly. For example, sales departments can create a Lifeline that resolves to a group of worldwide sales engineers. A sales representative faced with a deal-breaking question can tap this Lifeline to instantly collaborate with an available engineer to get the deal done."

I like the "As Soon As Present" concept (having worked on similar technology: Ikimbo Agenda), and it suggests a fundamental shift in the way we will organize ourselves in the always-on era. Rather than scheduling meetings at the first time in the future that the meeting's required attendees are certain that they can be available, you can simply structure a potential meeting to take place as soon as those required attendees become available. That means, in general, that critical meetings will take place earlier than otherwise.

This is the thrust of what I have referred to as the Law of Synchronization Amplification (or Boyd's Law):

[from upcoming issue of Message] "Like other network effects, we will not see the full, exponential benefits of real-time communications until a large proportion of people switch over to using it. Today, perhaps as much as 30% of businesses may have deployed instant messaging solutions, or blessed the use of public instant messaging networks. When we get to 2/3 or more of potential contacts online and accessible, we will start to experience an dramatically increased improvement in communication efficiency. This will be the third wave of real-time productivity, and it will represent an exponential advance.

How will this come about? Paradoxically, as we increase the time we spend linked to others in real-time, synchronous communication, the net effect will be an increase in overall operational efficiency of the enterprise, including asynchronous, slow-time communications. This seeming paradox – that bringing two or more people into a conversation is more efficient that a series of asynchronous emails or voice mails – is simply explained.

Consider this familiar example: I send you an email, suggesting a course of action on a project we are working on. Because you do not immediately respond – based on the general time lag of email communication – I may delay taking next steps waiting for your response, or, alternatively, I actually begin taking next steps. In the first case, you may agree with my recommended course action, in which case I have unnecessarily delayed taking action. In the second case, you may disagree with my recommendation, in which case I have wasted time and effort going down the wrong path. A single real-time interaction – a conversation – would have avoided both these cases. Note that the email approach only works well when there is no need for real interaction on the subject. Email is simply not a conversational medium.

As we move toward the real-time enterprise, we will have more frequent communication among staff and with its partners – passing information in real-time from application to application, or passing information between members of real-time communities – and as a result, the overall latency in information transfer decreases.

This means that individuals (as well as project teams and companies, at different levels of scale) are freed to take action on this lower latency information earlier, increasing overall performance across the network. Or put another way, decreasing latency in the individual communication events translates to higher probabilities of increased parallelism in the overall network."

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February 16, 2004

VIA3 For Government Announced At DEMO

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Posted by Stowe Boyd

VIA3 announced the availability of the company's new offering, VIA3 for Government:

VIA3 for Government "enables agencies or companies to selectively pre-determine classification of -- and access to -- documents. VIA3 for Government creates a security hierarchy for documents and performs the function of a gatekeeper, based on an employee's need -- and right -- to know information. By denying employees without proper clearance the ability to access sensitive information, organizations can dramatically decrease the likelihood that someone purposely or inadvertently releases such information to competitors, the media or others."
The company's press materials cite the 2003 Computer Crime and Security Survey, conducted by the Computer Security Institute and the Federal Bureau of Investigation, which found that 80 percent of respondents reported that security breaches were caused by insider abuse of network access, causing millions in financial loss. The security solutions generally in place today only track who accesses documents, and almost never restrict access based on individuals' identities.

VIA3 for Government provides the full spectrum of real-time collaboration and web conferencing support of VIA3 (reviewed in Web Conferencing for the Rest of Us):

"Viack's Via3 is an enterprise web conferencing solution, one geared to ad hoc web conferences but with somewhat more support for larger conferences, as well. Along with instant messaging and presence, Via3 incorporates sophisticated meeting moderation and application sharing capabilities. The system is based around secure 'file cabinets' -- shared repositories of information -- that conferees share. Via3 supports streaming audio and video, for a rich conference experience. The product's core differentiation relative to other enterprise-scale web conferencing solutions is security -- all information in the system is encrypted end-to-end -- so Via3 will appeal to those whose security is absolutely essential."

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Silkroad Debuts Enterprise Blog Technology at DEMO

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Posted by Stowe Boyd

SilkRoad Technology, a company founded by Andrew "Flip" Filipowski, today announced Silkblogs, an enterprise-oriented blog technology.

In deploying the first level of collaboration tools, such as instant messaging, e-mail and Web conferencing systems, organizations took the step towards sharing, accessing and distributing this information. The next generation of contextual collaboration demands empowering geographically dispersed business users to update, manage and share information immediately. At the same time, organizations must also enable knowledge-seekers, those searching for knowledge within the enterprise, transparent access to the information. Weblogs provide the easiest and most cost-effective way to share, access and react to information quickly.

“As enterprises move to the next generation of information-sharing applications, collaboration will be at the core and the foundation of these solutions,” said Andrew ‘Flip’ Filipowski, CEO of Silkroad technology. “We have seen that Weblogs are the easiest and most effective means to disseminate large amounts of important information quickly. To insight action on this knowledge, enterprises must provide a forum for employees to collaborate and react quickly, driving faster response and results. With SilkBlogs, we are first to market with this type of solution, and believe we have solved a tremendous problem facing companies today.”

I buy in fully on the value of deploying easy-to-use blog tools to help the enterprise "talk to itself" and my bet is that Filipowski is onto something. He and I first chatted last summer about SilkRoad, and its plans, as I had heard a rumor about the firm. I plan to get a demo soon of the finished product.

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Centra Signs Deal With SAP

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Posted by Stowe Boyd

Centra has announced that the company's real-time collaboration application will be integrated

"with the SAP Learning Solution, a component of the mySAP Human Resources solution. The integration will provide a robust technology, training and performance support system that will enable individuals to successfully launch mission-critical virtual classroom training at the convenience of their desktop.

The SAP Learning Solution gives companies the ability to map specific courses to competency requirements, to associate learning activities and results with personal development plans, and to incorporate eLearning with classroom and other learning activities into blended curricula – without incremental implementation or customization costs."

This is another indicator of how the collaboration vendors are aligning themselves with enterprise application vendors as the maturation and commoditization of web conferencing occurs.

When every application has integrated collaboration services, it will be hard to sell a horizontal and unintegrated solution. Centra is moving with -- or perhaps -- ahead of the pack with this partnership.

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February 12, 2004

BuddyLinks: About Us

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Posted by Stowe Boyd

I tracked down the website of BuddyLinks, the service involved in the AIM "Osama Found" adware mess (see Buddylinks Trickery = IM Adware):

"BuddyLinks, a division of PSD Tools, was founded in 2003. Our aim is to bring people on the Web closer together with our patent-pending technology. Using future releases of BuddyLinks, users will be able harness our software to automatically transmit information -- whether it be job openings, party invitations, jokes or potential dates -- to their entire network of instant messaging buddies, all with just the click of a button. BuddyLinks brings together the best aspects of P2P apps, Social Networking software, and Instant Messaging to form a single, powerful tool.

Our mission is to entertain Web users with games and news by tapping into the natural social networks that their IM buddy groups form. We also understand that our compelling content is central to our success. That's what makes BuddyLinks unique, and we hope you and your friends enjoy the breath of fresh air BuddyLinks represents for the Web.

If you need to contact us, please feel free to email us at support@buddylinks.net or snail mail us here:

BuddyLinks
1770 Mass. Ave. #213
Cambridge, MA
02140-2808"

Hmmm. Why is it that the words they say doesn't seem to gibe with the mess they have stirred up?

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Coming To An IM Client Near You

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Posted by Stowe Boyd

An interesting piece at Internet.com about advertising in desktop apps. The data around IM clients shows why the IM networks are resisting interoperability: The war for ad eyeballs.

"Messaging Through Messengers

Instant messaging services include AOL Instant Messenger, with 20 percent, MSN Messenger Service at 19 percent and Yahoo! Messenger Service, with 12 percent of the active user base.

"People who use IM (Instant Messenger) do so throughout the day," said Derick Mains, an AOL spokesperson. "According to Comscore, over 50 million independent users are on AOL instant messaging products every month. It's prominent real estate, definitely.

"The Buddy Video is the little ad that runs on the top of your buddy list," said Mains. "Now, for the first time, AOL has been selling it as a video opportunity. Movie companies can repurpose their TV ads and run them in the space." Instead of seeing a static, two-dimensional ad, users see a streaming video ad with audio at the top of the buddy list, timed to appear only a couple of times in a 24-hour cycle. The new format is still being tested.

"In December, when we introduced it, we did a pilot and it sold immediately. Major advertisers loved it. Your buddy list is up all day, so it's un-missable. There are no other ads on the desktop, while on a Web site there could be several other competing ads," Mains noted."

So long as the financial model of the services is based on free access subsidized by advertising, we will not get to a universal instant messaging infrastructure. Imagine free telephone service, so long as you had to listen to ads and could only call other users of the same service.

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February 10, 2004

More is Different: Social Search

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Posted by Stowe Boyd

Bambi Francisco writes about Spoke Software's newly announced social search technology, and what she saw kind of freaked her out.

"Spoke, one of the rising social-networking upstarts which has raised more than $20 million in venture financing, is attempting to make the search process, or at least the searching-for-people process, more personalized and relevant.

By organizing information based on social networks drawn from members' address books and the people they communicate with through e-mails (and instant messaging in the future, I'm told), Spoke improves upon the average search engine's results. That's the cool part.

On the other hand, the data it pulls together includes information about millions of people who are not members and suggests a dark underside to search precision.

For instance, I haven't joined the Spoke service, yet I became one of the 13 million searchable people in Spoke's public network.

My profile on Spoke included a resume, notes about me, and a list of people who may know how to contact me. "

Spoke is harnessing public data about people, just like I might if I was considering hiring Bambi for a job. But the ease with which it can be done is unsetlling, just like the experience of seeing a Google map showing your home by simply providing your phone number.

This is a mild form of future shock.

New communication media are always disruptive, and are no respecters of the established order. The diffusion of email across the corporation spelled the end of middle management, and led to wholesale "rightsizing" of the enterprise. The emergence of the Internet led to the death of previous models of computing and communications. Social networking-based collaboration and communication technologies will upset other applecarts, and inevitably rewire etiquette and ethics as well.

Social networks exist in the world, and people's relatedness can be inferred from public information. I know that you sit on the board of company X, and therefore infer that you know Mike who is the CEO there. Spoke's is simply applying this logic to rank order search data.

The fact that computing power can be harnessed to accomplish this sort of inferencing in the large is what raises the hair on Bambi's neck. Yes, there is nothing stopping the uncrupulous from trying to use the power of this social inferencing to spam someone. (I am getting social spam daily, anyway, with or without social networking solutions to help, but at least with the social networking tools I can anonymously reject requests.)

But my stance is that the tools are not the issue: prosecute the spammers, create mechanisms to preclude email without proven identities, etc.

Meanwhile, I look forward to a better mechanism to sift through the 16,877 hits I can get associated with "Bambi" so I can actually get the information I need. And I promise not to spam you, Bambi.

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February 09, 2004

After The Frenzy, People Don't Feel Friendly

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Posted by Stowe Boyd

A recent piece by Verne Kopytoff of the San Francisco Chronicle digs into the emptiness of social networking without purpose. If your networking activities are not serving an aim aside from gaming the system -- seeing who can be more connected, who has more fans, or whatever -- at some point the fun wears off. This algal bloom is gumming up the plumbing in social networking, and will lead to a hype bounce, when the anti-pundits start writing "I told you so" articles.

Kopytoff writes:

"But the question remains whether the Web sites can keep users interested beyond the initial few months. After users link up with all their friends and browse their profiles -- then what?"

It's a question that many social networking companies are only now addressing. Some are planning to add new features for dating, job hunting and business networking, activities that are already taking place more informally on the Web sites."

The secret (is it a secret?) to supporting anything online is to a/ find an existing constituency that is underserved and b/ serve it with tools that augment what is already going on.

The recent froth over Urkut -- the Google SNA that provides very little support for anything other than making friends and sending messages -- is a good example of empty networking. There is no there, there.

Meanwhile the real value proposition for SNAs -- getting "work" done faster and better -- is being pushed to the back so that everyone can roll up the rugs to have a party.

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February 08, 2004

AgileMessenger: Mobile Access to All Major IM Services

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Posted by Stowe Boyd

agile_messenger_1.gifAgileMobile.com has announced availability of AgileMessenger. a mobile instant messaging gateway that allows users to login to Yahoo, AOL, ICQ, and MSN at the same time. The download is free , and is now available for Symbian OS compatible phones, including Nokia 7650 / 3650 / 6600 / N-Gage, Sony Ericsson P800 / P900, and Siemens SX1, and MS Windows Smartphones.

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IBM Mercury: Intelligent Medium Switching

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Posted by Stowe Boyd

I read a short piece at New Scientist about a research project at IBM called Mercury, which helps switching from one medium, like voice over POTS, to another, such as IM.

Mercury "will track where you are at work, at home, in the street and plug you into the medium you prefer in that location, whether it be cellphone, email, instant messaging, pager or landline phone.

Mercury can also be made "context aware", by detecting whether a laptop is running a presentation, for example. You could then set it to refrain from sending a message that would interrupt a business presentation, but allow it through if a game is being played."

The project is at least three years from being commercialized, and t